David's Bridal, Incorporated

Review: In September my daughter and I went into Davids Bridal [redacted] to look for a wedding dress. We were told they were having a promotion on their credit card for 12 months free interest that ran until the end of October, so I decided to open an account but did not purchase a dress that day since we were not sure if she had found the right one. On October 31, 2012 My daughter had chosen her dress and we went into David's Bridal in [redacted] to purchase, where we were told the promotion had ended early. The woman helping us, [redacted], explained "sometimes they do that" then after much questioning admitted that she (and other employees) had been giving customers an incorrect end date for the promotion because her and the rest of the staff had been misinformed by a supervisor. We explained that we were unwilling to buy the dress without the 12 months no interest based solely on the store not honoring the information that they had provided to us. We had been under the impression we had plenty of time to decide on a dress (about 2 weeks longer than the promotion ran) and could have easily made that decision earlier if we had known the end date we were given was incorrect but we were never informed. At that time [redacted] told us she would contact corporate and explain the circumstances to see if they would honor the promotion. About two weeks later November 13, 2012, [redacted] called with great news, corporate had confirmed they would honor the 12 months no interest since they were at fault for the mix up and to come in to purchase the dress. However it was only good for that day only. Going into the store I was adamant about confirming with multiple associates, including [redacted] (the sales associate making the commission on the dress) that everything had been settled and even asked if she needed to make a note into my account to make sure I received the 12 months interest free. She explained it had been taken care of and there was no need to make a note since corporate was aware of the account. At the end of April 2013 I received my monthly bill stating payment in full was due by May 16, 2013 or full interest would be applied to the account, this made only 6 months interest free. I contacted [redacted] and they informed me they couldn't do anything since the contract was with David's Bridal. I contacted David's Bridal on April 29, 2013 and spoke with [redacted]. I explained the situation and was told I would receive a call back. Never did. I called again on April 3, 2013 and asked to speak with [redacted]. [redacted] informed me she had emailed corporate and the situation was not right. She remembered I was promised 12 months free interest. She would take care of the situation immediately. I would receive a call back. Since I was dealing with a time frame because the bill is due the 13th of May I called again after receiving no response on Tuesday the 7th of May. On May 7, 2013 at 8:23 pst I received a call from [redacted] stating she had no new information for me. She contacted [redacted] from the corporate office with no response. Gave me the number to call the next morning. I informed her of the 276 complaints with Revdex.com and [redacted] explained it was not a lot considering the amount of business they get. I then told her well not everyone makes a complaint. "Yes that's true" she replied. The twelve months interest free should be honored I was told.

Business

Response:

See Attachment:

Review: [redacted] wedding solutions consultant for Davids bridal photography provided me with a oral contract that I would receive $1,960.41 towards my wedding photography package. This was due to the fact, that my friend [redacted], put down $1,960.41 toward her wedding however, the wedding was cancelled. On January 5, 2013 around 2:06 pm ,[redacted] and I went to **. [redacted] so that she could sign papers. [redacted] asked **. [redacted] if the money that she put down could be transferred towards my wedding since I was going to make a contract to have Davids bridal photography. **. [redacted] stated that this transfer would be no problem. I contact **. [redacted] the next day and he stated that I need to come in to sign a contract and the money would be transferred but he told me he was going on vacation and that he will contact me when he gets back. So I waited. I and [redacted] had called **. [redacted] since January 5, 2013 all I have been receiving is excuses after excuses. So on June 2013 at 3:30pm I decided that I should call the Davids bridal photography many organization since **. [redacted] wasn't willing to help me I wanted to know why. I got in contact with [redacted] from David bridal photography at ###-###-####. He told me that **. [redacted] never opened a account in my name and no transferees of the 1,960.41 were even mentioned. So now Im contacting you you because this is a on going issue and its not fair that I was promised something and we did have a oral contract that stated that the 1,960.41 would be transferred from [redacted] account to mine. I need help.Desired Settlement: I need to go with another photography since he never got back to me so the money cant be towards that however, if a refund of 1,960.41 that was promised to me given back as a refund whether it be in cash or store credit. I have no problem with Davids bridal store only with their photography department. I hope this complaint wont affect my bridal gown purchases .

Business

Response:

This customer never purchased Photography by David’s Bridal. The customer and the friend stated in the complaint asked if the money could be transferred from one account to the next. That request was brought to our attention on 3/22. Our response was that do to the terms of the contract we are unable to transfer money from one contract to another. On 6/3 we provided a full refund for the amount of money that was paid in for photography and videography in the amount of $1,089.00 via check. On 6/3 a voice mail was left to the friend who was an active customer stating that we are providing a full refund, we cannot transfer money from one contract to another and that she would need to connect with her friend to work out the details of their arrangement. That check was cashed by the friend mentioned in the complaint on June 21,2013

I went into a David's Bridal store and tried on MANY maid of honor dresses with the bride- finally she picked "The one" so I went online and ordered my size since they didn't have it in the store- ordering online and it said 8-10 days - great I thought just enough time to get alterations etc. I pay for the dress get my email confirmation and it says my dress won't be shipped for 12 WEEKS- are you kidding me- a week before the wedding?? I was livid- I immediately contacted the corporate office via email and phone- note when you call in you have to leave a message b/c they will not answer you on the spot- finally 3 weeks later I get a call- oh your dress is a special order- I say no it is not I ordered it online it said in stock and I didn't ask for any changes- "Oh that size actually wasn't available so it is now a special order" at this point I am beyond livid- if it isn't in stock then it should say so and at least give the person enough time to figure out if it’s worth it- I had I know this up front I would NEVER have bought this dress and I would have gone elsewhere. This is mortifying- the bride is in disbelief and she is at the verge of a breakdown and having all 11 girls return everything. THE WORST service ever I will never go back there.

Review: The following is the letter mailed to David's Bridal Corporate office on May 13 it was delivered on May 15.

May 12, 2014

RE: David’s Bridal #** 1[redacted] TX

Dear David’s Bridal,

In the past, I have made many purchases from David’s Bridal #** including special occasion dresses and specialty shoes. On January 23, 2014 I went to David’s Bridal for an appointment to select a bridal dress. Sarah was my consultant, she was diligent in helping me feel comfortable as an older second time bride and with my large size. I selected a dress style number [redacted]. I told her I was not ready to order, but would do so in approximately a month. She told me that I should put a down payment to secure a pattern cutting as only a limited number of this style would be made. I put $200 down to save a pattern cutting and we made an appointment for my return to the store on February 20, 2014 for measurements and a size selection.

I returned to the store on February 20th for my measurements and to make another payment on my dress. She told me there was no need for measurements as my dress had been ordered (size 18). I asked her how she knew my size as the dress that I had tried on was excessively large (size 26). She stated that I had tried on other dresses that did fit and she ordered based on that information. She assured me if the dress did not fit that “David’s Bridal will make it right” and I would have a dress that did fit. She did allow me to see a sample of the dress again and reassured me not to worry. I made another payment of $275 at that time.

On March 19, 2014, I returned to make a final payment of $281.67 and was told my dress would be sent to the store in about three weeks. A few weeks later I received a phone call stating my dress was in the store and ready for pick up. April 4, 2014, I went to the store to pick up my dress (size 18). Upon my arrival I asked for my consultant Sarah. I was told she was no longer an employee. I asked to try on the dress due to the fact I was not sure if it would fit since I was never measured or designated a size for the dress. I was taken to the back of the store to alterations to try on my dress. When I attempted to put the dress on it did not fit. I asked if it could be exchanged for a larger size and was told no. I was told it was store policy that dresses could not be exchanged and I would need to have the dress altered. I was given the following estimate for alterations: shoulders $35, armhole $20, let out hips/side $50, let out chest/side $50, hem $150 for a total of $305. I was given an appointment to return on April 27 for an alteration fitting and to pay in advance for the alterations. The total for alterations was 40% of the total cost of the dress ($756.67). I again told them I was never asked for a size to order and was never measured for the dress. When I expressed my concern regarding the cost of alterations verses the cost of the dress. I was told to locate a seamstress for an estimate. I asked for a dress bag for my dress and was told I could purchase one at the front desk. I did make this purchase for an additional $10.83. My previous experience with purchasing a formal dress the dress bag was always included.

After much thought I cancelled my appointment with David’s Bridal and made an appointment with a local seamstress. On May 7, 2014, I consulted a local seamstress with over 30 years experience. She advised if the sides were let out the previous stitching would be visible given the type of material used for the dress. Also, the side seams do not have the needed material for the alterations. She recommended putting in a corset back to make the dress fit as it needs and additional 6 inches to close in the back (pictures included). She warned that the appearance of the applique design on the top of dress would not have the same look with a corset back. Her total estimate was $400 for the alterations.

At this point I was frustrated and called David’s Bridal again. I spoke with Marilyn identified as the assistant manager and explained the situation again. She asked if I could come to the store and she “will make it right” this seems to be there slogan. I went to the store and upon arrival, I was rushed into a dressing room to try on a size 20 of the dress. This dress zipped up without any issues only needed hemming and shoulder adjustments . I was told I could have that dress in exchange for my dress. This dress was a sample dress pulled from the racks. When I expressed my disappointment in being offered a sample dress that had noticeable wear and tear all over the dress. I pointed out a major snag on the back of the dress and Marilyn pulled on the area of the dress removing strings and stated “it is only a little fuzz”. I then asked to change out of the dress and told her I did not want a dress from the racks. She said she would check with the warehouse and see if they had a size 20. When I came of the dressing room she again asked if I wanted the dress I tried on. I again stated “No, I purchased a new dress I do not want a sample dress.” She said the warehouse had my size and they could have it in the store on May 28. I explained that would not give time for alterations (6 – 8 week minimum) and I would still not have a dress for my wedding. I asked if I could have a refund less the 10% fee mentioned in the paperwork. She yelled, “no exchanges, no returns that is store policy!” It was very embarrassing to be spoken to in such a matter. At that time, I asked for my original dress back. She asked what I was going to do. I stated, “I guess I will donate my dress or sell it on [redacted] as it does not fit and I will have to try and find another dress.” I then left the store in tears with my original dress that was give to me on April 4.

Due to the experience I have had with this location, I will no longer be a customer of David’s Bridal and will discourage all who express desire to purchase from this line of stores. I am extremely dissatisfied with the disrespectful treatment I received and I feel that my wedding day was only perceived as a dollar sign. I am perplexed as one dress size has a six inch difference from the next lower size. This is not a standard sizing in my retail experience and certainly have never experienced any retail store that demanded full payment BEFORE a customer has seen or even been sized for the product! I will tell others of my experience and how I was made to feel as if I was a lower life form and did not deserve a descent dress for my wedding.

I went to another local bridal store and explained my predicament and asked if it was possible to get a dress in time for my wedding. They were more than helpful in assisting me and made me feel as if I was the only bride in the store. Thanks to the irresponsibility of David’s Bridal, I will be wearing a discontinued sample dress on my wedding day. At least it has no noticeable wear and tear and has the appearance of a new dress. Interestingly, I was measured and had to sign a form with my measurements and the size of the dress I was purchasing even though is was a sample dress. They informed me these forms are an industry standard and there company wants to assure that their consultants only sell dresses that will fit their customers. I am so thankful to the other bridal store and will recommend them to everyone I know.

I planned to contact the Revdex.com and local news station consumer complaint reporter to file a formal complaint about the business practices that I have encountered with David’s Bridal #**. Instead, I decided it was only fair to inform the corporate office of how their store is treating customers and give you a chance to respond to my situation. I hope that we will be able to come to a mutual agreement on how this situation should be resolved. I look forward to hearing from you and resolving this issue without further actions on my part.

Former David’s Bridal Customer,

Bride againDesired Settlement: Full Refund

Business

Response:

August 6, 2014Dear [redacted]:Thank you for giving us the opportunity to respond to the concerns of our customer, [redacted], and her purchases from our [redacted], TX Store.

Review: The staff at David's bridal seem imcompetent and unprofessional. I was told to 'hold my horses' while the girl helping me left me in the change room to assist someone else. They had no stock available of the corset I needed so they said I had to buy the dirty floor model. I asked for a discount and they gave me 20 percent off but the corset was still 70.00. I don't understand why they would have any more of the size I needed. They then said the item was final sale even thou there was dirt on it. They didn't even offer to clean it for me. I can't believe a business runs like this. I will not be recommending davids bridal to anyone and I am sorry I chose them.Desired Settlement: At least a gift card or store credit for the lack of respect by the customer service.

Consumer

Response:

From: Revdex.com of Metro Washington DC <[email protected]>

Date: Fri, Aug 1, 2014 at 8:59 AM

Subject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: [redacted] <[redacted]>

---------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Fri, Aug 1, 2014 at 7:47 AM

Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: [email protected]

you may close the complaint I know the store will not do anything I will never go there again. thanks

Review: I am getting married on September 27, 2014. I currently live in California & have bridesmaids all over the country, so we chose to take our business to David's Bridal as they have locations across the country. In November 2013, I went back to Maryland (location of the wedding) & picked out bridesmaid dresses. I chose the style of the dress along with the color 'Rosewood'. It was a fairly recent color that the company had added, but the sales representative that I was dealing with assured me that all colors David's Bridal had Men's Warehouse could match exactly, as they had a partnership with this company.

I went with my fiance two weeks ago to the Men's Warehouse store in our location in California (the [redacted] store) and they informed us that Men's Warehouse did not carry this color. They showed us complimentary colors in the same color scheme, but all of them clashed with the Rosewood color. I was extremely upset as I was promised by David's Bridal that all colors could be matched, only to find out that this was not the case.

I called David's Bridal the next week, and spoke with someone by the name of [redacted], who said she was the manager of the [redacted] store. While she did not guarantee anything, she told me that the company would likely be able to either give a discount on all the bridesmaid dresses, and also provide the fabric to either Men's Warehouse or to myself to get the matching bow ties/vests made to match. She put me in contact with [redacted] (representative at the corporate office), who was very rude, not very understanding, and did nothing to solve the issue. I do not feel that I should be penalized due to the faulty advertising of David's Bridal sales representatives. I have been put under a great deal of emotional distress due to this issue & now have to scramble to find a solution on my own, with less than four months until my wedding. I hope some type of resolution can be reached, as this is a once in a lifetime event.Desired Settlement: I would like David's Bridal to provide the fabric to Men's Warehouse to make the bow ties and vests (we would then pay for the bow ties/vests), or for David's Bridal to provide me the fabric for free, so that I can get the men's bow ties and vests made elsewhere. In the alternative I would request that Davids Bridal reimburse my bridesmaids for the dresses because of the misrepresentation made by their associate.

Business

Response:

June 25, 2014Dear **. [redacted]:Thank you for giving us the opportunity to respond to the concerns of our customer, [redacted], regarding her experience with our [redacted], MD store. The situation as described by the customer has been thoroughly researched.**. [redacted] initially contacted our Corporate Office on May 30, 2014. At that time she explained when shopping in November, 2013, her stylist indicated that Mens Warehouse merchandise would "match" our bridesmaids' colors.Mens Warehouse is an independent company that has partnered with David's Bridal to offer our customers tuxedos and accessories in colors that complement our bridesmaids' dresses. Our customers also receive promotional pricing when using Mens Warehouse for the groom and groomsmen's needs. Our Stylists are encouraged to recommend Mens Warehouse to our brides for their tuxedo needs so they can take advantage of the savings. Our Stylists are trained to advise our customers that Mens Warehouse has colors that will compliment or coordinate with our bridesmaids' colors, not match. They are fully aware that Mens Warehouse is unable to guarantee match. In researching the customer's statements, I learned the Stylist **. [redacted] worked with a seasoned employee who is well scripted and fully aware that we are not able to make such a statement.•In addition, when speaking with [redacted] in our [redacted] location, I learned that while she provided the customer my contact information; she didn't promise her any type of compensation. She did, however, offer **. [redacted] the opportunity to select a different color, which was declined. In our efforts to attempt to resolve this miscommunication/misunderstanding situation, I have offered the following:• the ability to select another color for her bridesmaids• the ability to return all the dresses so that she would be free to shop elsewhere• purchase the fabric with a 30% discount after she identified someone that could make the vests and bow tiesAll these options have been declined by **. [redacted]. Based on the above information, we made every effort to resolve the customer's issues in a satisfactory manner. Unfortunately, we are unable to honor her requests to have Mens Warehouse make the accessories, refund the bridesmaids in full, or provide the fabric at no charge.Before I had the opportunity to mail my response, I learned that **. [redacted] in, in fact, order the fabric at our [redacted] store. Unfortunately, she did not receive the 30% discount. The store will process the discount for the customer when the fabric arrives. If we process it beforehand, it would cancel the order.Should you have any further questions, please do not hesitate to contact me.Very truly yours,

Review: Our wedding was 9/15/12 and we were told we would have our pictures with in 6 to 8 weeks. 11 weeks later we got 3/4 of our pictures but there was a large gap of time missing. It took from November when we started calling until the end of January to find the missing pictures. Its now 2/27/12 and still no one can tell me when we will have all of our pictures. The package was not cheap it was $2100.00 that my wife and I prepaid and have no final product to show. And because of this we cant order the albums and pictures that come as part of that package. Also we had to re order our thank you cards because our plan was to have pictures from the wedding in the card for each couple, thanks to this issue we didn't have the pictures and were forced to order all new cards. I have made countless calls to David's bridal and get told the same thing that they will call when they know information.Desired Settlement: I want the package fulfilled as we were promised and paid for. However I feel some form of compensation is due at this point due to the unprofessional way this has been handled by davids bridal. We should not have to wait over 5 months due to errors on their end and continue to be pushed off.

Business

Response:

Completed the final edits of the additonal images on February 28, 2013 and shipped new DVDs to the customer on March 1, 2013. The event coordination team for David's Bridal called the customer on March 1 to provide the tracking information. The customer returned our call stating they received the DVD and was in the process of reviewing the images. Reached out to the customer on March 4 to confirm we received their message and to offer further assistance. As of to date we have provide the customer with their request and looking forward to working with their completion of album and prints.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], so far their actions are satisfactory. However I am still waiting to hear about compensation for the less than satisfactory service we have received. I am going to reach out again on Monday to speak with the production team's manager in regards to her message I have received about this. So at this time the matter is being addressed but not resolved.

Regards,

Review: My wedding date is November 12, 2014. I went to David's Bridal and paid them over 2500.00 for my wedding attire in September 2014 because orders had to be paid for before items were ordered. David's Bridal telephoned me to pick up items ordered once I arrived to pick up the order they had ordered the wrong dresses and reassured me it would be rectified. Meanwhile I have been out to David's Bridal 7 times minimum. Each time I go they claim that they are going to place the order but when I arrive to check on items ordered and ask about my order the order has still not been placed and my items still have not yet arrived. They say that all sales are final and non refundable. I STILL HAVE NOT RECEIVED THE ITEMS I PAID FOR AND THEIR RECORDS DON'T SHOW IT HAS BEEN ORDERED. I have tried on several ocassions to contact the Corporate office to my dismay my messages are not responded to and I am not able to speak with anyone in that office.

Product_Or_Service: White Flower girl dressDesired Settlement: DesiredSettlementID: Other (requires explanation)

I need my items I paid for for my daughter for my wedding that should have been ordered in September. I would also like my account credited for all the trips made to [redacted] and the inconvenience.

Business

Response:

The customer's original event date entered in our system was 10 -15-2015. All merchandise being ordered was based on that date, it was much later the customer notified our store personnel the event date was 11-12-2014. Once the store was made aware of the error the store monitored and contacted the customer every other day to keep her informed of the progress and when the dresses were due in. On November 7, 2014 the customer had the final fittings. The customer left the store with the 3 flower girl dresses and one jacket along with her wedding gown her jacket and the two veils. According the manager on duty the customer was satisfied hug the staff member and left as a happy customer.

Review: For 3 hours last night I sat on the website attempting to place an order. I got my order through and the website said to sign up for their news letter to get free shipping. I signed up and it gave me the promo code: WELCOME. I applied his code and the order failed to take off my shipping even though it said the code was applied. I finally got fed up and attempted to call the online ordering department. The number directed me to a store where the lady gave me the number to the corporate office. I asked her simply for the online ordering department and she said she didn't have that number but that corporate could help me. I attempted to call them where I caught them after hours. I looked online again and found a number that said online orders I called this number and it asked me to leave a message. I gave up and figured I would figure it out in the morning.

This morning I attempted my order again and I had the same issue. I tried calling the online department and sat on hold for 30 mins with a recording that said "all of our representatives are busy please hold." probably about a billion times. I finally hung up and tried corporate again. I sat for another 30 minutes.

I am so fed up with this site and customer service. I would have asked for help but its impossible to get through.Desired Settlement: I just want my $11.90 refunded to my card that I was forced to pay shipping on since I couldn't get ahold of anyone to help me with my promo code.

Business

Response:

11/10/14 - The customer was experiencing trouble while on our website and was not seeing the promo code deduct the shipping cost on her order.

Review: On Sunday February 23, 2014 my bridal party and I went into the David's Bridal store located at [redacted] Indiana. We had appointments for fittings of the bridesmaids dresses. I had already purchase my bridal grown back in November. After being there for an hour trying n dresses we finally made our purchases. We were told that 8-12 weeks the dresses would be in. My bridesmaids got emails that the dresses were in on 5/17/14. My Maid of Honor went to pick up the dresses on 5/20/14, she noticed on of the dresses color was off and the rep told he it was normal, when she pulled the dress out of the bag it was a totally different dress. The manager there was very rude and told her it was corporate fault and they would have to order another dress(taking another 8-12 weeks), when my MOH said that was unacceptable, she was told, "its not a big deal anyway because the wedding is not until December!" When I called I got the same response that the corporate warehouse went the wrong dress and it's out of there hands. I tried to explain that we have fittings scheduled in June and that wasn't going to work. When I spoke to another manager her response was the same, that my wedding was not until December and as long as I get the dress in time for the wedding it's not a big deal. I have talked to numerous people at Davids and no one seems to take responsibility for the error. If I came in February and was told I would have my dresses by May (8-12 weeks) why should I have to wait another 8-12 weeks (August) for my dress. The staff at David's is very rude and unprofessional. No one has even apologized for this inconvenience. The manager stated that it was the wrong dress, but right order tag so someone from corporate must've sent the dress the one of the other stores. When I asked if they could call the warehouse and see where they mistakenly sent the dress to, the manager response was, "we have over 300 stores, there is no way we can call around and see which store received it!" but I could call if it was really that important to me! So Now everyone else has their BM dress and my one BM dress will not be here until late August, early September, which means I have to put off the fittings for now because we were all scheduled to go together.Desired Settlement: First and foremost I need the dress no later than the month of July. If I came in Feb and was told 8-12 weeks the company should honor that. I was in a reasonable amount of time, and paid my money, I should not have to wait. Second, I would like a apology in the form of a letter from the ladies at the store location that were rude and unprofessional about the situation. I also would like apology from corporate or whomever made the error on the dress. I also feel that there should be come kind of discount just on that dress for the inconvenience. David's corporate location could also really give the ladies at the [redacted] location a few inservices on customer service because they definitely lack that.

Business

Response:

June 6, 2014Dear [redacted]:Thank you for the opportunity to respond to [redacted]' concerns regarding a dress purchased for her bridesmaid that did not arrive at the [redacted] store location as expected. The matter as described by the customer was thoroughly researched. [redacted]s' bridesmaid, [redacted], purchased style [redacted], biscotti, size 14, on 2/23/14, along with some of the other bridesmaids in this party. This particular dress is a special request color. As such, we do not stock this dress in our distribution center. It was communicated to the customer that special request dresses take approximately 12 weeks to obtain from the time of payment.The customers dress arrived at the [redacted] store on 5/16/14. The customer was immediately contacted. On 5/20/14, [redacted] returned to the store to pick up her special ordered gown. At that time, she noticed her dress was the incorrect style. It appears the dress ordered for the customer was ticketed with the correct style that she ordered, however, it was the incorrect dress. It was documented that the dress was misticketed. The store immediately reordered the correct dress for the customer, as they did not have a replacement dress to provide to this customer. Because the style ordered generally takes approximately 12 weeks to obtain, it was noted the customer was advised it would take another 12 weeks to have the dress made for her.On 5/30/14, the bride, [redacted], contacted the customer service department. After investigating the customers concerns, we were able to find style [redacted], biscotti, size 14, for the Customer at another of our store locations. The dress was immediately transferred to the [redacted] store. The customer was contacted today, /6/14, to let her know her bridesmaid dressarrived and is ready for pick-up.Although we do apologize for any inconvenience we may have caused this customer, it appears the matter has been resolved. If I can be of any further assistance, please feel free to contact me.Very truly yours,

Review: I ordered bride's maid's dresses for my bride's maid's and was assured that the dresses would arrive promptly. The dresses were ordered on or around 2/1/2014 within a three day window. Dresses were promised to be ready by late March / early April for my wedding in early May. Dresses still have not been completed, and now are not scheduled to be delivered until the end of April, too late to have them appropriately altered for the wedding. The vendor has yet to apologize for the delay or acknowledge that they falsified the production date in order to make a sale. They also did not disclose the dresses in question were customer dressed. They have also claimed that there is no way to rush the current order. In addition to that, they refuse the refund the money over the phone, and are forcing each of the purchasers to go back to the store in order to have the funds refunded. I am now forced to go to another vendor to purchase a similar product, pay a premium, and additional funds to have them rush delivered.Desired Settlement: I would like to know why appropriate information was not disclosed. Why as an company they believe it is a legitimate business practice to lie about production time to get a sale. Also I would like to know why they think having an unaltered dress delivered 4 days before the required date is enough time to to have it properly altered.

Business

Response:

June 6, 2014Dear [redacted]:Thank you for the opportunity to respond to the concerns of our customer, **. [redacted], from our [redacted], NY store. .Our customer contacted our [redacted], FL store on 3/28/14 in reference to the arrival date of one of the bridesmaid dresses. The customer was requesting to move up the arrival date because the bridesmaid was traveling to NY 10 days prior to the wedding. They also wanted to allow time for possible alterations. Unfortunately, after researching this issue, we were unable to comply with the customers request due to the fact they were not stocked dresses.Our records indicated that the dresses were ordered on January 28, 2014 and February 1, 2014 for a wedding date of May , 2014. At that time, the estimated delivery date was between 4/21/14 and /28/14. Our customer chose to Continue with the order.On 4/11/14, **. [redacted]s bridesmaid came in to our [redacted] FL. store and canceled her order. On 4/14/14, **. [redacted] notified our [redacted] NY store that she would be canceling all her bridesmaids dresses because she was unhappy with the arrival dates and did not feel she could have alterations done in time before the event date.**. [redacted] ordered two bridesmaid dress styles that are special request. These dresses are only ordered when a Customer requests them and take a full 12 weeks to manufacture. As a result, we are not able to expedite this process.We do apologize for any misunderstanding in reference to **. [redacted]s orders and their arrival times. **. [redacted]s request for a refund has been honored; all of **. [redacted]s bridesmaid who purchased spa color dresses have been refunded by our stores between 4/11/14 and /16/14. Please feel free to contact me if you have any further questions.Very truly yours,

Review: In nov 2013 I went in and ordered my wedding dress. In Dec 2013 I went in and ordered my bridesmaids dresses. 1 of the bridesmaid dresses came in really quick (Jan2014), my wedding dress also came in in Jan 2014. The other dress didn't come in until 2/22/14 - at that time I found out that they ordered the completely wrong dress - they indicated they would order the correct one, but it wouldn't be here until 4/7 - my wedding is 4/12. they also said they would reduce the cost of the dress by 50%. I went in to have alterations done on my wedding dress in late Fed 2014, went in to pick my dress up 3/21 and they had totally messed up the alterations, makeing my dress bunch up and ripple across the front. On 3/21 they also indicated that the dress that was supposed to be here 4/7 might not be here in time. So the alterations dept said come back 3/28 and it will be fixed. The store manager indicated that I could find another dress for my bridesmaid - we found 1 but it is in a totally different color so I have to change the colors of my wedding. They didn't give me any type of discount and didn't seem to care that they have caused me problems with every aspect of any transaction I have with them. I want a refund on the bridesmaid dress I had to purchase in the different color and if my wedding dress is not fixed on 3/28 I'm going to want a refund on my dress and a new one.

They act like this is normal - it is totally their fault on everyone of these issues and they are not doing anything to fix them.Desired Settlement: I want 50% taken off of the bridesmaid dress that I had to purchase in a different color (on 3/22) and refund of alterations and 50% off wedding dress.

Business

Response:

June 4, 2014Dear [redacted]:Thank you for the opportunity to respond to the concerns of our customer, **. [redacted], from our [redacted], MO. Store.**. [redacted] contacted us on 3/24/14 stating that our store had ordered one of her bridesmaids the wrong style dress and that her wedding gown alterations were not done correctly.After our customers claims were fully researched, the decision was made to refund the bridesmaid 50% off her dress; a full refund of the bridesmaids dyed shoes and a 20% discount on **. [redacted]s alterations as well as a 20% discount on her wedding gown.Our Alterations Department was able to correct the issues with her wedding gown. Our customer said the service she received in alterations was wonderful and that they went above and beyond to make sure her dress was perfect.Based on the above information I believe we were able to address all of **. [redacted]s concerns to her satisfaction. Please feel free to contact me if you have any further questions.Very truly yours,

Review: February 2013 I went in and ordered my wedding dress. I had two items placed on layaway. I changed my hair style and didn't need the Vail. I told them that I wanted to return it and they would only give me a credit. October 13, 2013 I went in and I had a store credit. I wanted to use the store credit and they refused. I wanted to buy a guarder belt.Desired Settlement: I want all my money back. I couldn't use the other item in layaway and they wouldn't except there own credit slip. I request $61.00.

Business

Response:

Re: [redacted] ID#[redacted]

Inboxx

[redacted] <[redacted]>

12:22 PM (2 hours ago)

to [redacted]

Greetings, Please find our response attached addressing the concerns of [redacted]. Regards, [redacted]Area Customer Service Manager1001 Washington StreetConshohocken, PA 19428###-###-#### Ext [redacted]

November 5, 2013

Revdex.com

Of Metropolitan Washington DC and Eastern Pennsylvania

1880 JFK Boulevard, Suite 1330 Philadelphia, PA 19103 USA

Re: [redacted] ID#[redacted]

Dear **. [redacted],

Thank you for giving us the opportunity to respond to the concerns of [redacted] regarding our [redacted], MO location. I have thoroughly researched the situation as described by the customer.

**. [redacted] created two layaways with our [redacted]s store on May 26, 2013. The first layaway included the customer’s veil a second layaway was created for a special order bridal gown. When a layaway is created, the customer must sign the receipt for which they accept and acknowledge the term and conditions of the layaway. When a customer has a change in plans and cancels the layaway, a 10% forfeiture fee is calculated on the total merchandise price. It is deducted from the deposit and any balance is refunded. The customer’s signature on the layaway receipt is evidence of her awareness and acceptance of David's Bridal layaway terms.

**. [redacted] contacted the store on August 20, 2013 requesting to cancel her layaway for the veil. The customer stated that she would use the store credit to purchase a tiara and other items. **. [redacted] came into the store the same day and the layaway was cancelled deducting the 10% forfeiture fee as stated on the customer’s contract. The remaining balance was given to her in the form of a store credit for the amount of $132.07

We are confused as to why the customer feels she should not have to pay the cancellation fee when it’s clearly stated on the layaway contract she signed. In addition, the customer’s layaway was past due as of July 25, 2013, however the store was willing to accommodate the customer with an extension as long as she kept making her payments. The customer stated she was unable to use her store credit for further purchases, the store has no knowledge of refusing to allow the customer right to use her store credit.

Should the customer wish to receive her money back instead of the store credit, we will accommodate her request and issue a Corporate Mailcheck. We will reach out to **. [redacted] to further discuss this option.

We apologize for any inconvenience the customer may have incurred. Should you have any further questions regarding this matter, please feel free to contact me at ###-###-#### Ext [redacted].

Very truly yours,

Area Customer Service Manager

Review: On 8/10/13, I purchased and ordered wedding dress, [redacted] size: 0, at Davids Bridal in [redacted], VA, store#[redacted]. Unfortunately, due to the inadequate service, the dress does not meet my expectations. I am overwhelmingly distraught for the following reasons: 1.The service was rushed and therefore the alterations manager, [redacted], never explained how the gown would fit after it was altered, nor did she explain what alterations could not be done to the dress. In addition, she did not provide an accurate estimate of the alteration costs. She estimated $125 for the hemming, and thats the only amount that was ever mentioned before and after the transaction. 2.Consultants were inexperienced. Consulting services are provided to deliver answers, to avoid any possible issues. I trusted my consultants to do so. Since the sample dress I tried on was a size 2, consultants suggested to order a petite for me, however, the system showed that a special order dress would not arrive until after my wedding of 11/2/13. Thus, they decided to order a size 0, assuming the only alteration it would require would be the hemming. At that point, the consultants should have contacted the alterations manager, again, for further clarifications on the expectations of the fitting of the dress. Consultants, and alterations managers seemed rushed and distracted, so we left with the impression that alterations would be able to contour the dress to my petite body shape. 3.Rude alterations staff. My first fitting was scheduled on 8/31/13. The size 0 was still too big around my body, about two inches taken in on both sides of my hips, and about an inch and a half on both of sides of my waist. The tailor notified me that the alterations would sum up to $300, and the bodice could not be costumed altered to fit my short body frame. suggestions were followed by discourteous No. I was offended and disillusioned. Now, less than two months away from my wedding, I have been placed in an awful predicament no bride should ever be.Desired Settlement: To resolve the problem,I made the fair request of:waived alteration costs, or whatever solution [redacted], Regional Customer Service Manager, saw fair and ethical to my situation. The only solutions I was offered(on 9/9/13)was to select another dress,or give me back my dress at a 25% discount to take it somewhere else for alterations. I am extremely disgusted at their customer service;have yet to receive a call. It is been two weeks since this ordeal began,with no satisfactory response.

Business

Response:

October 1, 2013

Dear **. [redacted]:

Thank you for giving us the opportunity to respond to the concerns of our customer, [redacted], and her purchase from our [redacted], VA location.

**. [redacted]'s concerns were thoroughly researched when she contacted this Department on September 4, 2013. At that time I learned that **. [redacted] had selected a bridal gown for her November 2, 2013 wedding. It was determined during her visit that ordering the bridal gown in a petite would be the best option for **. [redacted]. Unfortunately, there was not enough time between the time she made her selection and the date of the wedding for the gown to arrive. After a brief consultation with our Alterations Department, they were confident the same style in a missy size could be altered to fit the customer. The customer was able to order the missy size in time for her wedding date.

Unfortunately, during **. [redacted]'s alterations appointment, it became apparent that due to the unique style of the gown, it could not be altered to meet our customer's expectations. Due to the disappointment of our customer, we offered her the option to reselect another style, with a 25% discount or take the gown to a seamstress of her choice and receive a 25% discount. If she chose to keep her selection, we would alter it with the agreement that it would not meet our customer's style expectation. We could not waive the alterations fees.

**. [redacted] made the decision to take the gown to a seamstress of her choice and accepted the 25% price adjustment which came to $275.00. At this time, we feel this customer's concerns have been resolved. Should you have any further questions, please do not hesitate to contact us.

Very truly yours,

Review: I am beyond disbelief that I'm writing this. I have been trying to get a matter resolved that was caused by the [redacted] store. I'm still waiting for Daniella an assistant manager to call me back I guess I'm glad I didnt hold my breath! I called her after returning from my honeymoon and she said she would call me within 30minutes THAT WAS ALOMOST 2 WEEKS AGO! I called again Monday 8/25/14 and requested to speak with a manager I was told "she's unavailable" no problem, I then asked for the number to the Corporate office well what do you know....I get a Joanna "acting manager" she states on the phone I explained to her what happened, on my wedding day 8/2/14 I took my dress out of the David's Bridal bag and it had a nice BIG rip in it right down the center of my gown! when I picked my dress up on 7/26/14 at my final fitting it was perfect! didnt take it out the bag anymore until the morning of the wedding and as I'm looking at it and thinking about how beautiful Im going to look and just feeling happy I go to lift the dress and BOOM BIG RIP down the center on MY WEDDING DAY! My sister rushes the dress back to the store and what does the alterations person say! I thought we fixed that huh? when was it there? I NEVER SAW IT! I purchased 2 dresses not 1 but 2 all my accessories everything from this store Im still waiting to hear back from someone this is unacceptable!

Product_Or_Service: Wedding Dress's and accessoriesDesired Settlement: DesiredSettlementID: Refund

I would like all my alterations money refunded for the 1st dress the 2nd dress was okay the buffal didnt work on my wedding day but at least it was not torn and unfortunately I didnt find out it wasnt working until I changed for my surprise performance for my husband, but I made it work even though I paid to NOT HOLD MY DRESS all night but hey, so I want a FULL refund of all my alterations and as I think about it should be for both dresses just the aggravation of th

Business

Response:

October 1, 2014Dear [redacted]:Thank you for the opportunity to respond to the concerns of our customer, [redacted], from our [redacted], CA store.We apologize to our customer for her service experience, in reference to her wedding gown, After researching the issue I discovered our store did refund $200.00 off the cost of [redacted] alterations for the issue.Based on the above information I believe we were able to address all of [redacted] concerns to her satisfaction.Please feel free to contact me if you have any further questions.Very truly yours,Deborah VCorporate Area Customer Service Manager Phone

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: This is the email I sent to David's Bridal. I am extremely mad / frustrated with your services and products as a whole. I came in to your [redacted] store last July and while I do value your options, your follow through and customer service has been lacking. While I was there, the saleswoman was average, force a veil and headpiece on me, which I adamantly told her I did not want. I can understand your sales portion, but also listen to your brides requests if they tell you NO!First off, I did purchase my wedding gown through you and did not even receive a garment bag for my extra length gown. Something that for the price paid should be standard.Then I had two of my bridesmaids with me who tried on dresses; I found out 2 weeks ago that their style and size information was never included with my paperwork. This created a huge inconvenience for them as one lives is the mountains of [redacted], and the other works full time and attends to her family full time. Your store in / near [redacted] had a similar tale. Another bridesmaid went in and her information was never recorded...your fault.The only store that did record the information was [redacted].I also can not be the only bride who is having their bridesmaids join them from around the country. They are joining me from Sta[redacted], and [redacted] and [redacted]. Please tell me then why it is completely unfeasible to have their bridesmaids dresses shipped to only two of these locations (where you have stores to even make things easier on you.) Your solution: charge ME 15 dollars per dress to have it delivered to each bridesmaid as I am purchasing the dresses for them. YOU are now removing the possibility of alterations for 2 of my five bridesmaids; not that I would trust your store with that and I refuse to pay more for shipping you would be doing anyway.

Product_Or_Service: Bridal gown and bridesmaids dressesDesired Settlement: DesiredSettlementID: Other (requires explanation)

I would like an apology from David's bridal, I would like my bridesmaids dresses to be shipped to them, I would like the garment bag I never received for my wedding gown and any further settlement will be accepted.

Review: I purchased a wedding dress in July 2013. The saleswoman and alteration staff said they could alter my dress to fit me. I went in for an alteration fitting on August 20th, 2013, and the alteration person said she could not alter the dress. They said I could purchase another dress which was higher in value, but then said my time had run out and asked me to reschedule my appointment. I have several witnesses that heard them tell me they could alter the initial dress that I purchased. David's Bridal fraudulently sold me a dress and reneged on their promise. They would not accept my dress for return and told me again to reschedule another appointment to find another dress.

Product_Or_Service: Wedding DressDesired Settlement: DesiredSettlementID: Refund

Please refund my dress price. I have two months before my wedding and will be purchasing another dress.

Business

Response:

This is a store issue. I have printed it and sent it to the Store Customer Service team, to the attention of Michele A[redacted]. It was submitted in inter office company mail today 8/23/2013.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:The specific David's Bridal store located in [redacted], MN has not contacted me regarding this incident. I took my dress to another dress alteration business today. They said they could make alterations to my dress and didn't understand why David's Bridal told me they could not. I feel that David's Bridal is engaging in unethical business practices.

Regards,

Stephanie L[redacted]

Business

Response:

September 24, 2014Dear [redacted]:Thank you for the opportunity to respond to the concerns of our customer, [redacted] from our [redacted], MN store. David's Bridal has an “all sales are final" policy that is consistent within the bridal and special occasion industry. This information is stated on our customer's receipts; at our cash registers on our web site and in our catalogs. However, when a customer does contact us to request an exchange, we have strict criteria that we must follow. The merchandise must be current and regular price not marked down or discontinued, it also needs to be unaltered, unworn with the tags attached a recent purchase and in pristine condition.If [redacted]’s merchandise meets all the above criteria, she may exchange for the same or greater amount.David's Bridal must remain fair and consistent with all our customers. We achieve this goal by following company policy equally with all customers.Please feel free to contact me if you have any further questionsVery truly yours,Deborah VCorporate Area Customer Service Manager

Review: I was never properly notified about my item being ready, until I called to find out where it was, which it had arrived. When I addressed the situation, they did not properly handle it. Was told I would hear from the supervisor, which I didn't until I finally got ahold of her. To which she did not handle anything good. Made up excuses as to why I was not contacted, completely contradicted what she was telling me, and refuses to give me the refund I was originally told I was going to get. I was also not happy with the way anyone handled anything in the store, left my cousin and I to figure things out ourselves, when they told us that we would receive help, which we didn't. Everyone was very unprofessional about everything.Desired Settlement: I would like the 50$ refund I was originally told I would receive.

Business

Response:

August 27, 2014Dear [redacted]:Thank you for the opportunity to respond to the concerns of our customer, [redacted], from our [redacted], NY store. [redacted] contacted my office on July 28, 2014. At that time she was concerned about late notification for the arrival of her bridesmaids dress purchased on May 29, 2014. Her dress arrived in store on June 11, 2014, that same day our store attempted to contact [redacted] at 4:14pm. However the phone number that was supplied to us was not in service. [redacted] felt the store should have made other attempts to notify her and was unhappy that she did not find out about the dresses arrival until July 8, 2014 for an August 15, 2014 wedding date.I apologized to [redacted] for the issues, I thanked her for bringing her concerns to my attention; as a customer courtesy told her I would contact the store manager and have them refund her 20% off her dress for the issue. On August 6, the refund was issued to [redacted].Based on the above information, I believe we were able to address [redacted]'s concerns.Please feel free to contact me if you have any further questions.Very truly yours,Deborah VCorporate Area Customer Service Manager

Review: I have 3 daughters, and have been purchasing bridal, bridesmaids, mother's dresses etc starting 14 years ago from Davids bridal. We recently purchased one for my size 4 daughter, getting married in may, along with the maids dresses and mothers. I have another daughter getting married this Oct, who is in love with some of the new styles, perfect for an Oct wedding, who left your store in [redacted] kansas store feeling disheartened because she is a size 22 and none of the new dress, designer dresses and even the new women's sized dresses are available to try on. Telling a girl, you can hold it in front of you, or try on a similar, completely outdated style and guess what the one you would love o try on would look like is degrading. No one wants to buy a dress they cannot see what it looks like on.

Davids Bridal has boasted for years how they carry all sizes yet the prettiest dresses and designer dresses aren't available. You do not even send one larger size to your stores (22/24) and the most amusing part is the new "womens" size dresses aren't even available. I was given a phone number to the corporate office , which doesn't seem to work either. This practice needs to stop. I would expect that this company would want the "fat" girls business just as much as the smaller girls but by your practice in carrying dresses, it doesnt appear to be your desire. If you cannot carry at least one larger size of some of the designer, then you should not advertise that you carry women sizes too because the ones in the stores have been there for years.

What I would like to see if some of the styles sent to the store in a larger size from the designers because your store shows they can be gotten in a larger size, not just for my daughter but the other girls who come in with hopes and thrilled to try on a beautiful advertised dress. But I am still infuriated at my second daughters experience just because she isn't a size 4 like her sister.

Business

Response:

February 14, 2014

Dear **. [redacted]:

Thank you for the opportunity to respond to the concerns of our customer, Jacci Bradley, from our [redacted], KS, store. **. [redacted] contacted us on January 29, 2014 and she stated she was unhappy with our current store inventory in regards to our extended size line.

I explained that David's Bridal is a ready to wear bridal retailer with our entire line of in store merchandise, dresses and gowns for purchase. When a customer purchases an in stock store gown, unfortunately, it takes a few weeks for it to be replenished. As a result inventory changes daily throughout all our stores. When a current style is not available in store it can be ordered. Our stylists are able to advise on the best size for a customer based on measurements.

David's Bridal Woman has gowns from every collection in sizes 14W through 26Wand select styles in sizes 28W - 30W. I asked,her to please see our web site for more details.

During our conversation, I shared that based on past demand; the decision was made not to stock gowns in non-traditional colors within our extended size line. We recognize that this in no way reflects the entire opinions of all our plus size brides so in order to service all our customers we offer the extended color options for special order. Store stock decisions change constantly, based on customer demand. In the future the company may again stock this assortment in this particular line.

I also asked her to keep in mind that if they choose to order any of these wedding gowns and after trying them on in store were unhappy in any way, we will be happy to refund their money in full. I also offered to assist them in the search for any gown style, color pr size and if it was available through our chain, I would have the merchandise transferred in to the [redacted] MO, store.

Yours truly,

Corporate Area Customer Service Manager David's Bridal

Review: I was charged 2 times for a dress for one of my bridesmaids. I provided documentation from my bank however, they stated this was not legible and a valid form. It clearly shows date and time the amount and the whom the debit was taken from. My bank states this was a bank statement and the exact same form they would send. My bank wrote off the amount over draft charges however I have paid for 2 dresses and as of yet have not received one. Davids bridal refused to admit fault stating that this was a bank error when according to the bank it was an error on the stores part. The lady was very rude and I tried to be nice at first but after mounting frustration I became rude in return. I have yet to receive the dress I ordered and hope to at least get that but after the way I was treated I do not expect that. Before I ended my call the lady I was speaking with attempted to intimidate me by telling me she hoped I filed a complaint with the Revdex.com as she was who the complaint would go to and she was on the board so she would be happy to dispute any claim I made against David's Bridal. Her name was [redacted] or Trish. I am formally launching an intimidation complaint against her.Desired Settlement: I would like to receive the dress and sash I ordered and have the 174.42 refunded to my account as well as the 90.00 in overdraft fees I incurred as a result of the over charging by davids bridal. I have spent about 5000.00 at their business over the last few months and expected a bit more courtesy than they showed this time. I have no problem paying for the dress I actually ordered but should not be billed twice and then treated poorly in the process.

Business

Response:

October 24, 2013

Attn: [redacted]

FAX-###-###-####

Consumer Complaints - [redacted] - [redacted]

**. [redacted], fiance ([redacted]), and her mother were in contact multiple times with our Ecommerce On line Call Center regarding her purchase and the amount our company charged her. The customer and her family members insisted we debited her account twice for her purchase. Each time my team and I spoke with the customer and her family members, we explained in detail, the company did not with drawl additional monies from her account.

We requested the customer to provide her bank statement to us, since our records do not indicate at any point we charged her twice. Each time she or a family member sent only a portion of the statement, which shows the initial "hold" Approved for $174,42 on 8-22-2013 and then the charge of $174.42 Deposited 8-26-2013. Please note the length of time a "hold" stays on an account is not controlled David's Bridal, but by the financial institution and can vary from 2-5 days. A hold will also release when the item ships. Once the item ships the line item will show as Deposit - Date of the transaction - Status Success-the Credit Card type - the last four digits of the credit card authorized -Amount and Result-Success.

I am providing the attached documents in the following order to assist you in reviewing this customer's complaint.

Document # - Description

1 - Order Detail two pages (la, lb)

2 - UPS tracking & delivery prints two pages - 2a - first item delivered 8/29/2013 -* 2b second item delivered 8/30/2013

3 - First statement faxed 8/28/2013 - cover plus two sheets (3a, 3b, 3c)

4 - Emailed statement from customer

5 - Print from our Financial Department - Vantiv Direct, this is David's Bridal Credit Card processor. This screen shot displays all authorizations and charges for the credit card used in this transaction ending in 8056. We black out for the safety and security of the customer the middle numbers so that no fraud can transpire.

Prior to the transfer of **, [redacted]'s call, she spoke with several team members, including the Supervisor of the department. During our conversation, I reiterated the information my team provided to her and explained again what and why the information was being requested, I explained we had already inquired with our finance team who reassured us based on, only our credit card processors records we had not double charged the customer. In addition, I explained if her records indicate something different to send us the complete statement and we will have the finance department review again. Please note every employee who spoke to the customer walked her through the entire process for placing orders on line, the hold, and the actual with drawl of the monies at the time of shipping and when the items would ship and the estimated delivery dates. To further clarify there was no mal intent to intimidate the customer when she stated she would go to the Revdex.com or the Attorney General's office, in fact I encourage it if a customer does not feel we have satisfied their claims. My response was, "it is your right to file a complaint with to two mentioned parties". I did in fact explain if she files a complaint, I will receive the complaint, and would respond by providing the information my team and I have already provided to you. At no time did I state I would dispute her claim.

We are sorry the customer incurred overdraft fees. The fees incurred, were not caused by David’s Bridal and therefore we will not reimburse her for those incurred fees. According to the customer, her financial institution agreed to reimburse her for the overdraft fees. My staff, and myself provided outstanding customer service and at no time were there threats or mistreatment to the customer or her family.

The customer received her items on the following two dates; August 29 and August 30, which were in alignment with the estimated delivery times provided to her on her order and when she spoke to my department.

If you are in need of additional information, my contact information is listed below. Thank you.

Sincerely,

Consumer

Response:

The response that the employee gave you as her response to me regarding the complaint is in no way what I was told. She said "please do file a complaint because it will come to me and I will be happy to respond to it." She absolutely never suggested I go to one of 2 places. The only thing she said was that she "hoped I filed a complaint." I have gotten the money issue straightened out. Those records came directly from my bank and they did not want to release anything to David's Bridal with any further account info. The bank manager stated the sheet they faxed was all that was needed to show the 174. was technically withheld twice. Given the numerous complaints against this company on their website my financial institute did not want to release any more info than absolutely necessary. It is the total lack of customer service and rudeness that upset me more than anything. The entire time I was on the phone with them no one ever thought to ask what I thought of their service so far or what they could do to help. I spoke with [redacted] overthe course of 2 or 3 days and she never once even ask me if I had received the items. If these employees are in charge of ecommerce and customer care than something is sorely lacking in the business. There was a total lack of customer service when I called. No one ever even offered to see if the items had inface been shipped. They did not care at all about the items or my satisfaction with them. I received intimidation and rudeness at a time in my life that should have been a happy experience. I have married since this incident and can assure David's Bridal I will never recommend their online services to a single person.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Regards,