David's Bridal, Incorporated

I am rejecting this response because first of all there was enough material left over and my dress was damaged with the rush alterations and second I did not receive a $25.09 refund! Where's the proof, they kept the remain if material I paid for alterations lady told me only half would be used

[To assist us in bringing this matter to a close, you must give us a reason why...

you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:It is not just about the receipt...The "challenges" were how the staff treated me in front of my daughter that I did not pay for the dress when I did pay for it.  The "challenges" was that my daughter had to see the clerk fold the dress up in her arms like I was going to snatch it and run. The "challenges" was the fact that my daughter felt terribly sorry that she saw a sgouting match between the clerk and I so that sge could have the dress she wanted.What was the outcome of the staff involved? How will David's Bridal be sure that no one else experiences "challenges" again?
Regards,
[redacted]

8/29/168/29/16,  Please see response I just sent you. I apologize for the delay, but I have been out sick.   Thanks, Nancy  
Dear
Ms. [redacted]:
 
Thank
you for giving us the opportunity to respond to the concerns of Ms....

[redacted]’s
refund.
 
According
to our records, she was refunded the 40.00 on 8/17/16.  If you need
anything further; please let me know
 
Nancy
F[redacted]
David’s
Bridal, Contact Center

5[redacted]
*Please give me the opportunity to research this matter, and I will get back to you as soon as I can.Thank you for your patience in this matter. Nancy[redacted]
*

10/30/17,Again, we apologize that the cash register froze, and the situation was not handled in a professional manner.  The store manager has spoken to all the staff on the way to make sure no one is ever made to fell uncomfortable in our store.Thank you for your patience in this matter.Nancy, David's Bridal. Contact Center

February 26, 2016Dear Sirs/Madame,Thank you for the opportunity to respond to [redacted]’s concerns regarding online order #[redacted]. We apologize the website did not allow promotional code ”GREAT DAY” and allow a discount of $40.00 to be applied to [redacted]’s online order on February 22, 2016.I have researched our customers concerns with our online team and would be more than happy to honor the discount of $40.00 plus refund the shipping fees. A member of management contacted [redacted] today and left voicemail message stating a refund of $79.04 was processed today to her [redacted] credit card.Sincerely,Cindy M Customer Service Store Specialist

April 11, 2016
The Revdex.com
Of Metro Washington DC & Eastern PA
1880 John F. Kennedy Blvd, Suite 1330
Philadelphia, PA 19103
Complaint# [redacted] Re: [redacted] [redacted]
Dear Sirs/Madame,
Thank you for the opportunity to respond to the concerns of our customer,...

[redacted] regarding her recent store visit on April 3, 2016. I have thoroughly researched her concerns and have spoken with the District Manager, Geri B[redacted].
I have learned [redacted] scheduled an appointment for her bridal party in Store [redacted] - East Totowa, NJ on April 3, 2016.
At David’s Bridal, we pride ourselves on high levels of customer service. We strive to provide superior service for our valued customers. Please be assured that we have addressed your concerns regarding this disappointing experience in our store.
In our mission to be consistent, equitable and fair to our customers nationwide, unfortunately we are unable to provide [redacted] with store credit, alterations at no charge or a discount on her dress purchase as requested.
On behalf of David’s Bridal, we sincerely apologize for this experience.
Thank you,
CINDY M[redacted] I CUSTOMER SERVICE STORE SPECIALIST
DAVID’S BRIDAL
1001 WASHINGTON STREET I CONSHOHOCKEN, PA 19428
PHONE: ###-###-#### I FAX: ###-###-####
EMAIL: [redacted]@DBI.COM I WEB: DAVIDSBRIDAL.COM

April 3, 2014
Dear **. [redacted],Thank you for giving us the opportunity to respond to the concerns of our customer, [redacted], and her purchase at our [redacted], NJ store.**. [redacted]'s concerns have been thoroughly researched, and I have learned that **. [redacted] purchased a...

bridesmaids' dress from us on January 9, 2014 under the brides' event- [redacted]. [redacted]'s dress was received at the store on 2/10/14. When the bride was notified, she requested us not to release the dress to **. [redacted] and that she would take care of it. On 2/25/15, [redacted] called the store and was very upset that we released the dress she paid for to the bride. As per David's Bridal policy, the dresses can be released to the event owner or the member, unless otherwise stated. **. [redacted] said that [redacted] did give her a check for the;amount of the dress, $129.00, but did not want to cash it, she wants us to reimburse her. This incident was now between the bride and the bridesmaid.Unfortunately, the brides name was not included by our customer, so we contacted [redacted] for this information, delaying our response. During the conversation she shared her concerns regarding the check; she feels the check was fraudulent and has filed a police report. She refuses to cash the check, based on her concerns.After further review, David's Bridal will reimburse [redacted] for her dress purchased with us; **. [redacted] will have until close of business on 4/5/14 to return the dress to the store. Our [redacted] management team will reach out to [redacted] today to issue the refund.Based on this information, we feel **. [redacted] will be pleased with the resolutions we have made on her behalf. Should you have any further questions, please do not hesitate to contact us.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. As long as the last refund is processed correctly this time. I have been told that is has been processed but we are still waiting on it to hit the bank. 
Regards,
[redacted]

June 25, 2014
Dear **. [redacted]:Thank you for the opportunity to respond to the concerns of our customer, **. [redacted], from our [redacted], FL store.Our store shipped **. [redacted]'s bridesmaids dress on 4/9/14, for a 5/31/14 wedding date. On 4/11/14 our customer contacted our...

store informing them that she had received the wrong dress. The store immediately re-ordered the correct dress and requested a [redacted] call tag to have the wrong dress picked up and returned to the store.Because of the confusion, **. [redacted] received two units of the correct bridesmaids dress. The first dress she received had a spot that her seamstress was able to remove. The customer then had the dress altered.On 5/17/14, **. [redacted] returned the unused bridesmaids dress to the [redacted], FL store. At that time our store provided **. [redacted] a $20.00 price adjustment on the dress due to the inconvenience.We apologize for the challenges **. [redacted] experienced. As a courtesy, the [redacted], FL store will refund **. [redacted] an additional 50% off her dress, bringing the total refund to $89.00. We ask **. [redacted] to please contact the store so her refund can be processed by 7/12/14.Based on the above information, we unfortunately, are not able to honor our customers request for a full fund of the cost of the dress.Very truly yours,

I have two family members getting married this fall and they both decided to ge their wedding and bridesmaid dresses from DB.
After one of the brides fell in love with a dress, she was told there was only one in her size in the country and if she wanted it she had to order it immediately which, which she did. When it came in a few weeks later it had pulls and snags all over the dress. It also had a gaping HOLE in the underarm area. In addition, it was about two sizes smaller then the size the sales associate said she needed to order (and she had even lost weight since she was measured a few weeks prior). She also received the wrong bra size and the slip she ordered wasn't with the purchase! They assured her they could get the correct bra size and slip with no problem. They remeasured her and determined a different size and order the dress for her in that size. A week later she called and asked for the tracking number for the dress. They wouldn't give it to her (sketchy). Then a couple days later she tried again, same response. She finally got in contact with corporate and they informed her that the dress was never ordered! After that she obviously chose to go somewhere else to find a dress.
While the bride was figuring out her dress situation, the bridesmaids got measured and tried on the appropriate sized dresses. A size two fit me perfect in the store and that was also the size I measures to be. Mine is the only one that has come in and I can hardly get it zipped, I couldn't even exhale once I got it on (and I hadn't gained any weight either). It seems like these dresses aren't made uniformly. I thought maybe the sample dress in the store had been stretched out, but no, that type of material doesn't stretch. So I will be having to exchange it, but apparently DB doesn't do exchanges. I will have to return it, then purchase a new one (and hope it comes in in time). So I followed the return process, but I can't find the RMA (following the steps given to retrieve it). So I called, and after sitting on hold for 30min, my lunch break was over and had to hang up. I will try my luck tomorrow.
So for the other Bride... At this point it was closing time (we had spent so much time worrying about the "brand new" wedding dress with rips, pulls, snags, and holes) so she told us all to just come back at our conscience and pick out a any dress in the themed color. So the next day I searced online and picked out three options. Around noon, I called the store to see if they had any of those in my size in stock to try on. The woman just said "I'm sure we do". I asked her to please check before I drive all the way out there and waste my time. She said she would have to look and call me back within 30 minutes. No call back. Around 5 I decided just to go to the store myself and see because the sales associate obviously didn't give a crap. I walk in, I greeted, and walk directly to the bridesmaid section. Well, none of the dresses were there in the sizes I needed to try on; however, there were some in one size up and one size down, so I decided to try those on to get an idea of sizing. I looked around and no one was to be found, so I showed myself to a dressing room. Waking out each time to look at the dresses in the mirrors. Still no one had come by to ask if I needed any help. In the final dress I stood outside the dressing room with it unzipped trying to find someone to help me zip it. I just stood there looking dumb for probably 10 minutes before I just changed out of it. I put the dresses back and continued searching (the dresses were a mess, and nothing was where it should have been). Finally a lady comes by and asks if I need to try anything on... Hello, a little late there lady!! I did however find something and once again escorted myself to a dressing room. Again, I needed helping zipping and no one was in sight, so I walked up to the front reception desk, waited for her to get off a phone call to ask her to help me zip it and measure me for the correct size. All she said was 'yeah I think going up to a 6 will probably work' and never even measured me. So I took the dress off and on my way out I say to her 'so I guess I should just order a 6 online the?' she just said okay, and I walked out. NEVER offered to order it for me or anything! She just let me walk out. Good news is, the dress came in and it fits.
So my sister went to the store to get her bridesmaid dress and had a similar experience; however, the sales associate ordered hers for her in store. A few weeks later when I told her mine came in, she called DB to see if they could track hers for her. They told her that it has been sitting there for a couple weeks now. No call, no email, nothing! We will see the condition of hers and how it fits.
Oh and both of my bridesmaids dresses were missing the eye to the hook and eye. Easy fix, but when you're paying $160 for something, that shouldn't happen.
This place is horrible! Awful customer service that clearly can't figure out how to take measurements. Super unorganized and the sample dresses are absolutely disgusting with make up and deodorant stains with an awful stench. It wouldn't hurt to get them cleaned every now and again.
I, nor either of the two bridal parties, will ever go back to a DB again!

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, despite the dates being incorrect. This organization was contacted on several occasions before beginning the refund process, which they only approved after I filed this complaint. 
Regards,
[redacted]

Hello,
Thank you for
giving David's Bridal the opportunity to respond to [redacted] complaint. We have
thoroughly researched [redacted] on-line order #[redacted], and found the
following;
class="MsoNormal">On 8/20/15,
[redacted] left a voice message asking for the return authorization number
for her order.
On 8/20/15,
we called [redacted] back, and informed her we have created the return
authorization number, and we emailed her the information with the instruction
on how she needs to return the merchandise.
Finally, David’s Bridal has provided the return information
to the customer.
Thank you,
Patricia H[redacted], Mgr.
Marisa R[redacted], Supervisor
Customer Service at David’s Bridal

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I cannot accept this response, as there has been no resolution offered.
Regards,
[redacted]

April 14, 2016
Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC)
1411 K St. NW, 10th Floor
Washington, DC 20005-3404
Phone: ###-###-####
Fax: ###-###-####
Complaint#[redacted]
Re: [redacted]
Dear Sirs/Madame,
Thank you for the opportunity to respond...

to the concerns of our customer, Ms. [redacted] regarding online purchases made on the David’s Bridal website as well as the disappointing level of service received while visiting Store #[redacted] in Hampton, Virginia.
On April 1, 2016, Online Order #[redacted] was placed for the following item:
• Style [redacted] Marine Size 14
• The order was cancelled the same day due to limited availability of this style in our distribution center.
On April 5, 2016, Online Order #[redacted] was placed for a second time for the following item:
• Style [redacted] Marine Size 14
• The order was submitted, processed and shipped to the customer.
On April 12, 2016, Online Order # [redacted]
• The order was delivered to the customer’s address as requested.

On behalf of David’s Bridal, I sincerely apologize for the disappointing service. The incidents outlined in [redacted]’s letter were most unfortunate, and certainly do not align with our mission to provide superior customer service.
Should you have any questions, please contact me.
Sincerely,
CINDY M[redacted] CUSTOMER SERVICE STORE SPECIALIST
DAVID’S BRIDAL
1001 WASHINGTON STREET I CONSHOHOCKEN, PA 19428
PHONE: ###-###-#### I FAX: ###-###-####
EMAIL: [redacted]@DBI.COM I WEB: DAVIDSBRIDAL.COM

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  To Whom It May Concern,I
feel as though you are missing the point and not looking at or stating
the correct facts.  If you looked thoroughly at the situation in full,
you would see the following:1.       The
original transaction date was on 9/7/14 where the incorrect dress was
ordered by your store and the transaction was charged to a credit card
in the amount of $1050.00.  Please reference transaction number
[redacted].  2.       On
3/15/15 after trying on said incorrect dress, we came to inform you of
the error and make an exchange (not get the dress refunded as per your
statement).  The incorrect dress was refunded in the amount of $1050.00
and a new dress (the correct dress) was purchased for $1150.00.  In
addition the correct slip was purchased for $49.00.  Please reference
transaction number [redacted].At
that time I spoke to a manager about the problem and she assured me
that it would be taken care of, that she did not understand how that
could happen, etc.  She told us that the dress would be mailed to my
house for the inconvenience and it would be free of charge.   She
verified and entered all the new address information and said that I
would be contacted when the dress came in.  My wedding dress and the
slip were mailed to an old incorrect address and I was only informed
about it by the office of the apartment complex.  All $1200 worth of
merchandise that I had already paid for had been mailed to the wrong
place.  After
several attempts to rectify the situation once again (one of which a
manager started talking to another employee in the middle of me telling
her the issue), I have resorted to this Revdex.com complaint.Your company lacks customer service skills, organization, and professionalism and nothing was done about it.The
only thing that was offered at any time was 10% off the slip, which
come to find out, was actually a store wide sale on 3/15/15.   When
asking if any further discount could be provided on the dress or the
slip due to the error, I was told that it would have to be approved
through a district manager.  In closing, I am rejecting your claim once again since you did not in fact address any of the issues brought up.
Regards,
[redacted]

Hello,
Thank you for
giving David's Bridal the opportunity to respond to [redacted]
complaint. We have thoroughly researched [redacted] in store issue, and found
the following;
[redacted] ordered her dress from our South Charlestown, WV
location on 6/26/15, for the dress style...

[redacted], in the color bellini size 20.
Our store received the dress on 7/31/15, and emailed the customer advising the
dress is in the store. Our store sent [redacted] another email reminder on
8/7/15, advising her that the dress is in the store. On 8/8/15 [redacted] pick
up the dress.
On 8/28/15, a new order was placed for a different style
dress, style [redacted], in the color bellini, size 24. The dress was delivered in
the store on 9/2/15, and the store emailed the customer advising the dress has
been delivered to our store. [redacted] picked up the dress on 9/5/15.
According to the store notation the customer left the store
satisfied with the new style dress.
Thank you,
Patricia H[redacted], Mgr.
Marisa R[redacted], Supervisor
Customer Service at David’s Bridal

I filed a complaint a feed weeks ago about this same store. Somehow, my...

complaint was closed before anything was resolved. So I called the corporate office for the lady that I had been in contact with. She had been out of the office and didn't know that this situation hadn't been handled. She was kind enough to offer me a reasonable solution. She email the locate store and CC: me in the email. I'll attach the correspondence below. However, when I arrived at the store, wasting my time, a very rude associate decided to tell me, "You have been told more than once that we are not taking this dress back". I was told by the corporate contact to return the dress and get the store credit card. She refused to do that and said I could shop around. I had just gotten off work and was rushing to pick my son up from practice that was almost over. I DO NPT, I REPEAT DO NOT EVER WANT ANYTHING OUT OF THIS STORE. I WILL NEVER IN MY LIFE SET FOOT IN ANOTHER DAVID'S BRIDAL!!! How do you refuse to do something your corporate office told you to do? When my sister called on my way home and fold me she set an appointment at David's bridal for her entire wedding party. I explained what I had been dealing with to her. Needless to say, she cancelled everyone's appointments and is going elsewhere!! Here's the email I received from corporate: Please note that [redacted] is on this email. She was in Mary Woods’ wedding that was canceled. Unfortunately, [redacted] did contact me, but and I was out with my father’s illness. Also the Revdex.com told me the case was closed, and it wasn’t. Please give her a store credit for this dress. [redacted], this dress must be in pristine condition, tags on it, and no odors, not altered. Thank you everyone for your patience in this matter.  I would like this situation resolved immediately!!!

June 6, 2014
Dear [redacted]:Thank you for the opportunity to respond to the concerns of our customer, **. [redacted], from our [redacted], NY store. .Our customer contacted our [redacted], FL store on 3/28/14 in reference to the arrival date of one of the bridesmaid dresses. The...

customer was requesting to move up the arrival date because the bridesmaid was traveling to NY 10 days prior to the wedding. They also wanted to allow time for possible alterations. Unfortunately, after researching this issue, we were unable to comply with the customers request due to the fact they were not stocked dresses.Our records indicated that the dresses were ordered on January 28, 2014 and February 1, 2014 for a wedding date of May , 2014. At that time, the estimated delivery date was between 4/21/14 and /28/14. Our customer chose to Continue with the order.
On 4/11/14, **. [redacted]s bridesmaid came in to our [redacted] FL. store and canceled her order. On 4/14/14, **. [redacted] notified our [redacted] NY store that she would be canceling all her bridesmaids dresses because she was unhappy with the arrival dates and did not feel she could have alterations done in time before the event date.
**. [redacted] ordered two bridesmaid dress styles that are special request. These dresses are only ordered when a Customer requests them and take a full 12 weeks to manufacture. As a result, we are not able to expedite this process.
We do apologize for any misunderstanding in reference to **. [redacted]s orders and their arrival times. **. [redacted]s request for a refund has been honored; all of **. [redacted]s bridesmaid who purchased spa color dresses have been refunded by our stores between 4/11/14 and /16/14. Please feel free to contact me if you have any further questions.
Very truly yours,

May 11, 2016     Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC) 1411 K St. NW, 10th Floor Washington, DC 20005-3404 Phone: ###-###-#### Fax: ###-###-####   Complaint#:[redacted]   Re:  [redacted]   Dear Ms. [redacted],   Thank you...

for the opportunity to respond to the concerns of our customer, Ms. [redacted] regarding the purchase of a flower girl dress in David’s Bridal Store #176 Lafayette, Louisiana.   I have thoroughly researched our customers concerns and an approval for the exchange of merchandise has been granted and processed on May 2, 2016.   The exchange details are as follows:   Initial Purchase -   Style H1173 Solid Ivory Size 8                      = $119.00 + taxes Exchanged Purchase – Style 133026 MSmoke Size 12               = $139.95 + taxes   Should you have any questions, please feel free to contact me.   Thank you,   cindy marcinkowski  I  customer service store specialist   DAVID’S BRIDAL 1001 WASHINGTON STREET  I  CONSHOHOCKEN, PA 19428 PHONE: ###-###-####  I  FAX: ###-###-#### EMAIL: [redacted] I  WEB: DAVIDSBRIDAL.COM     Cc:          Chanda O[redacted] – Store Manager #176                 Kyle R[redacted] – District Manager