DealDash, Inc.

Hi ***,Thank you for getting in touchAs mentioned in our previous conversations, DealDash can assure you that all users bidding in an auction are both real people and not associated with DealDash, this is extremely important to ensure the auctions remain fair and honest for all. We
have a dedicated team to monitor resellers of items purchased on DealDashWe take this really seriously, and reselling of items purchased on DealDash can result in account terminationWe want to stress the importance of maintaining a fair and honest experience for all of our users, and making sure that our terms of use are followed.Thanks again for sharing your feedback with us, we really appreciate your help.Please let me know if you need anything elseI'll be happy to help

Hi ***,
Thanks for your message and sorry for any inconvenience you may have hadWe have a 100% money back guarantee for the first purchase on the website
Unfortunately, we have not been able to locate your accountCould you please let us know the email address you used to register on
DealDash, or the PayPal invoice ID associated with the payment you want refunded?
We look forward to assisting you!

Hi ***,Thank you for getting in touch and giving us a possibility to resolve any possible misunderstandingI will hereafter list your issues and request the information that we need to address them and make sure that we clarify all of your concerns:Bidding by DealDash
employees: DealDash employees are strictly forbidden to bid in any auctionsThe winner of every single auction is the customer who places the last bidWe have gotten periodically audited by Ernst and Young to certify that all bids are placed by real usersHowever, we do want to resolve your specific concerns with thisPlease send us a list of the auctions where this happened (no need for pictures, the name of the item and date will do)We will be happy to look into the auctions and clarify that no DealDash employees took part in the biddingBids you purchased not being added to your account: We have attached a document with all of the purchases you have made on DealDashAll the bids you purchased were added to your account and used in the auctionsIf there is any specific transaction you would need clarification on, please let me know and i'll be glad to clarifyBids you were promised and did not get: Could you please provide some more information on that? Did someone from our organization promise those bids? Please send me some more details, and I'll do my best to helpI want to stress that DealDash is absolutely willing to continue this conversation in order to resolve any possible misunderstandingWe look forward to receiving additional information so we can continue to assist you

Hi Jerry, Thank you for getting in touch and sorry for any inconvenience causedI have been in touch with Mark ***, the Head of Customer Service at DealDash, who has been taking care of this issue for youFrom what I understand, bid replacements have been issued for the cardsOur apologies
again for the inconvenience, and I hope the resolution is to your satisfaction. If you have any more questions or concerns, DealDash Customer Service is always available to help. Thanks, Adrian ***Community Manager

Initial Business Response /* (1000, 5, 2015/12/08) */
Hi ***,
Thanks for your message and sorry for any inconvenience you may have hadOn occasion we run special deals for "free" auction winsDuring these auctions, the bidding proceeds as usual but the final auction winner will not be
required to pay the final sales priceInstead the winner receives the product free of charge and only pays a $processing fee
Our auction system has been independently audited and all bids placed in the auction after the No Jumper Limit and within the allocated seconds will be validEach auction is independent of one another and the selling price of one auction has no relation to the populatiry of another auctionNot all bids booked in advance of an auction beginning will be successfully placed (otherwise thousands of people could prebook bids on the one auction!) - always be sure to place a single bid before the No Jumper Limit to ensure your Bid Buddy has an allocated time to bidNote that if your Bid Buddy cannot bid, zero bids will be used from your account
I hope this helps clarifyPlease let us know if there's anything else you needWe'll be happy to help

Hello ***,The items listed on DealDash are presented at the recommended retail value or, clearly listed 'Buy it Now' priceDealDash does not have control over either the manufacturer's price, what other stores may sell these items at (including sale pricing), or if items are available from
private sources either second-hand or as-new. We believe we are able to provide both exceptional value and a fun platform for all our customers to win auctions and discover great itemsIn saying that we also want to be able to assist customers that are unhappy and respond to any issues they have.In this case we have honored your request and issued a credit for the $and $payments that were on holdYou should receive notification from PayPal in the next hoursI trust that this is resolution is to your satisfaction.Your DealDash account has been closed, however you had any other questions feel free to get in touch.Best regards,DealDash Support

Hello ***,Thank you for getting in touch.After our conversations via email and phone, we have gone ahead and credited the remaining bids from the initial TV auction you had contacted us about on Wednesday nightMichael had credited you bids and now the remaining 994 bids have been
added to your bid total. We hope the bids credited back from the first auction helpI understand your frustration completelyIn these types of situations we typically can't return the bids that were lost, but we were happy to grant a special one time exception after talking with you. Please get in touch with the Support Team if you need any extra assistance. Have a great day

Initial Business Response /* (1000, 5, 2015/05/08) */
Dear *** ***,
We can confirm all bids are placed by bona fide users without the use of bots, shills or employee bidding
DealDash recently completed an independent third-party audit by EY in accordance with International Standard for
Assurance Engagements (ISAE) The scope of the engagement was to examine the auction records of DealDash to provide assurance that bids on auctions are placed by bona fide users, without the use of bots, shill bidding or bidding by employeesFurthermore, to guarantee winning auctions are fulfilled; and bids are processed in the order received without the element of chance
In conclusion, EY reports that nothing causes them to believe bids would not have been placed by bona fide users or that the use of bots, shill bidding or bidding by employees would have taken place or that winning auctions would not have been fulfilled (i.eshipped) or that bids would not have been processed in the order received (e.g"first in first out" basis) without the element of chance."
You can read the final report here: https://dealdash.files.wordpress.com/2014/12/dealdash_ey_audit.pdf
Per our refund policy we have provided you with a full refund on both the bid packs you purchasedIf you have any other questions or need any other assistance please contact customer service
Thank you
Initial Consumer Rebuttal /* (3000, 7, 2015/05/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
To date, I have not received any winning bid merchandise nor have I received any refund
Final Business Response /* (4000, 9, 2015/05/12) */
Hi *** ***,
Following up on our previous message, your refunds have been processed in fullPlease note it typically takes to business days for banks to process refunds so you probably see those nowThank you for your patience
Additionally, all items you won have been shipped to the address you provided usFor example, the Cuisinart Grill Tool Set was confirmed as delivered on Monday, May 11th by FedEx tracking code: XXXXXXXXXXXXXXXXXXXXXX and the *** Memory Card has an expected delivery date of Thursday, May 14th via USPS tracking code: XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
If there's anything more we can help you with please contact our support teamThank you

Hi,Thank you for getting in touchPlease find hereafter the section of our terms of use where multiple accounts are discussed:"Each person may register only once; each user may only have one account at DealDashAdditionally, each household or "group of users associated with each other", determined
by the sole discretion of DealDash, may not have control over more than two DealDash member accountsIf a single person is found to have or maintain control over several accounts on DealDash, or if a household or a "group of users associated with each other" is found to have or maintain control over more than two accounts on DealDash, all accounts will be immediately suspended, all auctions the accounts have participated in will be voided, and any bids purchased will be removed without prior warning and without any form of compensation."You can find the full terms of use, to which all users agree upon signing up, here: https://www.dealdash.com/terms-of-useIf you have any more questions, I'll be more than happy to assist.Sincerely,Adrian *** ***

Dear ***,Thank you for getting in touchI am very sorry to hear that you have been dissatisfied with our serviceAt DealDash, we strive to follow all best practices and Revdex.com recommendations in our advertising and business practices in general.I apologize for the issue with the headphonesYou
should have received a replacement right awayUnfortunately, I have not been able to find your email letting us know about the faulty headphonesAs requested by you, I have issued a refund for the price you paid those headphonesI have also gone ahead and refunded all of your bid pack purchases on DealDash:Refund Issued To: Visa (ending digits ***)Refund Transaction ID: ***Refund Date: Sep 10:38:PM Eastern TimeRefund Amount: USDRefund Transaction ID: ***Refund Date: 2017-09-19:34:Pacific TimeRefund Amount: USDRefund Transaction ID: ***Refund Date: 2017-09-19:34:Pacific TimeRefund Amount: USDRefund Transaction ID: ***Refund Date: 2017-09-19:34:Pacific TimeRefund Amount: USDRefund Transaction ID: ***Refund Date: 2017-09-19:34:Pacific TimeRefund Amount: USDRefund Transaction ID: ***Refund Date: 2017-09-19:34:Pacific TimeRefund Amount: USDRefund Transaction ID: ***Refund Date: 2017-09-19:35:Pacific TimeRefund Amount: USDRefund Transaction ID: ***Refund Date: 2017-09-19:35:Pacific TimeRefund Amount: USDRefund Transaction ID: ***Refund Date: 2017-09-19:35:Pacific TimeRefund Amount: USDI have also cancelled your account as per your request.If there’s anything else you need, please don’t hesitate to contact us.Best,AdrianCommunity Manager

Hi ***, Thank you for getting in touchPlease note that we track all user actions on our platformWhen reviewing your activity on that auction, we can see that the pwas shown, and the BidBuddy cancellation was confirmed seconds later. We have attached an image of the sequence of actions on our records, for you and the Revdex.com to reviewAs the image shows, the confirmation pcame up at 10:30:56, and the cancellation was confirmed seconds later, at 10:30:We can guarantee that this was not a glitch. Hope this helpsPlease let me know if you need anything elseI'll be happy to help. Best,DealDash Support

I am rejecting this response because: The they refunded me has nothing to do with the fact that I won auctions and have not received the gift cards that I had won. In June when I heard about this site I was looking into them and signed up. I thought that I was only giving them my bank information for incase I won an auction. Then I noticed that they charged me for a set number of bids. When I contacted them to say that I did not want to be involved in it for that kind of money they refunded my money. They then said that they were going to still give me some bids so I can try there site. Well I did try it and I won the gift cards. They choose to give me those bids in hope that I would get hooked and be willing to spend more money. Well I did get excited about the site when I got lucky and won and I would have bought into it then. But when you never receive the items you win then that makes me believe that they don't stand behind what they are doing. I fulfilled my side of the agreement. When I won those four auctions they were willing to go into my bank account and take out the payment for those auctions. I paid for those gift cards, it might have only cost me a penny a piece but that does not excuse them from their obligation of making sure the customer receives the items that they purchased. They received payment for these cards but I have not received them. Maybe they need to find a more secure way of sending out their product. By just sending them regular mail there is no way of proving that they even sent them in the first place. The only way this can be resolved is by Deal Dash sending out the cards by a certified mail that can be tracked by both parties anything less then this makes me believe that they are just a scam out to steal people's money and I would be willing to tell everyone I know through social media that

Hi ***,Thank you for getting in touchAs per our terms of use, which are disclosed on our site and all customers need to agree on, our money back guarantee applies to the first bid credit pack purchase only.Our support team has gone ahead and refunded this purchase (which was for $30) back to
your PayPal accountFor the other two bid packs that you purchased, I'm afraid that you are no longer eligible for a refund, since the bids and the service have been used.I hope this helps clarifyIf you need any further information or have any doubts about our terms and conditions, please don't hesitate to contact meYou can do so via the Revdex.com forum or also on my personal email address: [email protected],AdrianCommunity Manager

Dear Donna,Thank you for getting in touchI have reviewed your case and can guarantee that we are working on itMy colleague Kevin, from Customer Support, has contacted our supplier, and we will request replacements for all the missing gift cards.Thanks for bearing with us while we resolve this
for youI would like to stress that you will not be left empty handed.You will hear news from Kevin within the next few days.Thank you for your continued patience, I really appreciate it.If you need anything else in the meantime, please don't hesitate to contact me!Best,Adrian

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12284533, and find that this resolution is satisfactory to meUnfortunately, the Revdex.com had to be used as DD was not acting in good faith

I am rejecting this response because:
Idid Not cancel the bids! Two errors in days is ridiculousIt was either a glitch in the app or deal dash is purposefully rigging auctions

Initial Business Response /* (1000, 5, 2015/10/14) */
Hi ***Sorry that you could not contact our payment phone lineWe usually prefer email or live chat as instant channels of support, since our phone lines are often busyThat said, all users are entitled to a 100% percent money back guarantee
if not happy with our business modelWe have processed a $refund for you:
Refund Reconciliation ID: XXXXXXXXXXXXXXXXXXXXXX
Refund Issue Date: 2015-10-10:47:
Refund Amount: $
I hope this helpsPlease let us know if there's anything else you needWe'll be happy to help
Initial Consumer Rebuttal /* (2000, 7, 2015/10/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied because I received a refund

Hi ***, Thank you for your e-mailI'm sorry to hear that there's been a misunderstanding. The initial payment was for the bidpack you purchased after signing up for your free accountDealDash operates on the "pay to participate/bid model" so it's required to first purchase bids
With that said, all customers are entitled to a 100% money back guarantee on their first bid pack. I've gone ahead and issued a refund for this transactionTypically the processing time is no more than 3-business days, but if you have not received your refund after business days I would recommend contacting your bank directly. Reversal Transaction ID: ***Reversal Date: 2016-12-22:49:Pacific TimeReversal Amount: USD In the meantime, I'll leave free bids in your accountYou can use these to bid on some of our great items, and you can even win these auctions without having it interfere with your refund! For new users, I normally recommend watching our How it Works video for a brief overview of what to expect from the auctions: http://www.dealdash.com/how-does-it-work If you need anything else, please don't hesitate to contact me, and I hope you give yourself another chance to take advantage of our bargains!

Hi,I hope you're having a nice dayI have issued your refundPlease allow 3-business days for the money to show in your bank account.Refund To: Visa (ending digits 3866)Refund Transaction ID: ***Refund Date: Sep 10:32:AM Eastern TimeRefund Amount: USDWe have
also closed the account. If you need anything else, please don't hesitate to contact me!Sincerely,AdrianCommunity Manager

Hi there, We have reviewed your account and can confirm that the payments you mention did not go through, and therefore the gift cards were not shippedYour card was not charged by us. If you see any charges for this on your end, please send us a screenshot or invoice so we can resolve
this. I look forward to hearing from you. Best, AdrianDealDash Community Manager