DealDash, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Hi there, We have checked our records again and there is no DealDash account associated with [redacted]@gmail.com To help us locate your account, please send us any of the following: 1) Alternative email you may have used 2) PayPal email address if used3) Last 4 digits of credit/debit card if used4) Order receipt numbers You can send the information to [email protected]

I am rejecting this response because:
Deal Dash has ruined my good standing with my Amazon account. They refused to work with me and the quality of many of their items is not what they claim.  They have suspended my account and I believe they have NO right to lay claim to items I have won or purchased. This company is dishonest. I have won kitchen Aid items and computers which I have sold online with no problem.  Then when I attempted to sell nine Adamant Bikes and Verdict products Deal Dash was threatening and blocked my sales. At this point I found out their terms.   Deal Dash claims I was breaking their terms of agreement. I had NO idea I could not do what I please with items I have won or paid full price for.  Deal Dash Does Not Make it Clear to its customers that this is their terms. THIS SHOULD BE ON EVERY AUCTION IN CLEAR VIEW OF ITS USERS THAT THEY MAY WIN AND ITEM OR PURCHASE AN ITEM BUT THEY ARE NOT FREE TO DO WHAT THEY WANT WITH WHATEVER THEY HAVE WON OR Purchased!   After you have spent thousands of dollars on bids and items they attempt to control you.  I have had two calls from paid employees who were hired by Deal Dash to intimidate me.  I have also had their "legal department" a man named [redacted] (which is a fictitious name)  attempt to purchase my items.    Deal Dash's nebulous response is even unclear...they state they are sorry for the inconvenience but they will take "ACTION" and suspend my account (which they have already done)  The bottom line is Deal Dash makes a tremendous amount of money from unsuspecting consumers, while controlling what a consumer wins or purchases after the sale!  THIS IS WHAT NEEDS TO BE MADE CLEAR TO THE PUBLIC!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11711665, and find that this resolution is satisfactory to me.

Hi Thomas,Thank you for getting in touch. We have re-ordered your Lifetime Portable Basketball Hoop - 44 Inch Backboard. It will be shipped and delivered to your address shortly.As soon as we have a tracking number, our support team will email you the details so you can track it.If you...

need anything else, please don't hesitate to contact me!Sincerely, AdrianCommunity Manager

Initial Business Response /* (4000, 12, 2016/02/09) */
Hi Robert,
Thanks for getting in touch and sorry for any inconvenience you may have had. It was a pleasure speaking with you on the phone. As mentioned, the flashlights have already shipped.
Your order for 55 flashlights was shipped via...

FedEx Home Delivery, and is estimated to arrive February 9, 2016 - February 15, 2016.
The 55 flashlights have been shipped, and will be arriving in different packages within the next few days.
The shipments were sent to:
Robert [redacted]
[redacted]
[redacted] XXXXX
[redacted]
You can track your packages by clicking the links below:
http://www.fedex.com/Tracking?tracknumbers=XXXXXXXXXXXX
http://www.fedex.com/Tracking?tracknumbers=XXXXXXXXXXXX
http://www.fedex.com/Tracking?tracknumbers=XXXXXXXXXXXX
http://www.fedex.com/Tracking?tracknumbers=XXXXXXXXXXXX
http://www.fedex.com/Tracking?tracknumbers=XXXXXXXXXXXX
http://www.fedex.com/Tracking?tracknumbers=XXXXXXXXXXXX
I hope this helps. If you have any questions or concerns about delivery, please don't hesitate to contact us.
Have a great day!
Final Consumer Response /* (3000, 10, 2016/02/04) */
Hello DealDash Support,
I made a small correction in the Excel spreadsheet.
See attached file.
Regarding my Revdex.com Complaint Case# XXXXXXXX I have attached an Excel file showing the costs of the flashlights that never were delivered to me.
$2615.08 is the total costs of these flashlights.
I prefer you reimburse me this amount: $2615.08 since I have not received any flashlights yet.
The only other option is to send all the flashlights to me.
Call me if you have any questions about this Revdex.com case.
My dealdash username: [redacted]
[redacted]
[redacted] XXXXX
[redacted]
(XXX)XXX-XXXX (home)
(XXX)XXX-XXXX (cell)

Thanks for your message, I will be glad to help. The promotional in-game credits / rewards should be automatically added following your installation of the DealDash phone application, First bidpack purchase and participation in one of our auctions. Since you have done this already and...

have taken part in one of our auctions please contact Tapjoy directly at [email protected] Please include the receipt of the First Bidpack Purchase & also mention DealDash on the Ticket as well. Further information on submitting a ticket to Tapjoy can be found here: https://support.tapjoy.com/supportal/ Tapjoy has been informed of the issue and should add your reward right away. Trying DealDash is risk free!Please let us know if you have any more questions Have a wonderful day.

Initial Business Response /* (1000, 5, 2015/09/22) */
We have refunded all 3 payments in full (any other payments were not accepted and so no funds were taken).
This is actually a previously banned user who has registered multiple accounts in the past with a number of violations of our Terms of...

Use Agreement, and is now impersonating a new user. We will continue to shut down further accounts in order to keep our auctions fair for our legitimate customers.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied with the refund of my funds, even though I do not accept their written response. I was told that they have "sophisticated software" that detected account activity associated with the banned user. The laptop I used was issued to me by my school district in Glendale, WI just days before I joined DealDash. I had not used it, as they had implied, to access information from the School District of Janesville as indicated in their response to me. Regardless, I won't be returning to their site, and my money has been returned, so I'm satisfied.

Hello [redacted],Thank you for getting in touch with DealDash Customer Support.If you receive a message "not a live auction," it means that the countdown has already hit zero and the auction has ended. I took a look in the auction you mentioned to our team and noticed that you were placing single...

bids. As you have experienced this twice, please start to use the Bid Buddy  which will prevent this from happening again. To help you, we have returned all 526 bids that you placed in this auction back to your as a one-time exception. However, we cannot do this again, unless you choose to use the Bid Buddy and an error occurs with the Bid Buddy. If you continue to use single bids and this occurs again, we will be unable to help you by returning the bids from this auction.  Our Customer Support team is here 24/7 to provide assistance and ensure your DealDash experience is a smooth one.Please feel free to reach back out and let me know if there's anything else we can help you with.

Hello [redacted],Thanks for taking our call yesterday. As mentioned DealDash has credited back the unused bids in your account (7,141). Please allow 3-5 business days for your bank to complete the refund.A13785480&ffid=ffID" rel="noreferrer">A13785480 - 2,000 bidsRefund Issued To: Discover...

(ending digits [redacted])Refund Transaction ID: [redacted]Refund Date: Sep 08 2016 10:32:46 AM Eastern TimeRefund Amount: 300.00 USDA13773261&ffid=ffID" rel="noreferrer">A13773261 - 2,400 bidsRefund Issued To: Discover (ending digits [redacted])Refund Transaction ID: [redacted]Refund Date: Sep 08 2016 10:34:59 AM Eastern TimeRefund Amount: 288.00 USDA13763850&ffid=ffID" rel="noreferrer">A13763850 - 2,400 bidsRefund Issued To: Discover (ending digits [redacted])Refund Transaction ID: [redacted]Refund Date: Sep 08 2016 10:36:08 AM Eastern TimeRefund Amount: 288.00 USD341 bids @ 14¢ purchase priceRefund Issued To: Discover (ending digits [redacted])Refund Transaction ID: [redacted]Refund Date: Sep 08 2016 10:38:18 AM Eastern TimeRefund Amount: 47.74 USDYour DealDash account has been closed and email has been removed from our mailing list. In some rare cases, it can take a few days to complete the removal, so please be patient for a few business days.Best regards,DealDash Support

Initial Business Response /* (1000, 5, 2015/08/20) */
I'm sorry to hear that there's been a misunderstanding.
You'll be happy to hear that we offer all customer's a 100% money back guarantee for the first bid pack purchase. I'll get the ball rolling on your $70 refund right away! Due to...

standard processing time, the transaction may take up to 3-5 business days to complete, so please be patient. You should have received a refund confirmation from PayPal however to the e-mail address associated with the PayPal purchase.
In the meantime, I'll leave the bids you've paid for in your account. You can use these to bid on some of our great items, and you can even win these auctions without having it interfere with your refund!
For new users, I normally recommend watching our How it Works video for a brief overview of what to expect from the auctions: http://www.dealdash.com/how-does-it-work
If you need anything else, please don't hesitate to contact me, and I hope you give yourself another chance to take advantage of our bargains!
Initial Consumer Rebuttal /* (3000, 7, 2015/08/26) */
No I have not received a refund of $70.00 confirmation from Paypal all I received from Paypal is 3 emails which looks like a mix up which I do not understand and I have fixed and adjusted my correct bank information in my Paypal account.
Final Business Response /* (4000, 9, 2015/08/26) */
Hi [redacted]. Attached is a copy of your PayPal Refund receipt. If you cannot locate the refund, we would advise you to contact PayPal about it, since as you can see the refund has been issued on our end.
Please let us know if there's anything else you need. We'll be happy to help.

Initial Business Response /* (1000, 5, 2015/09/22) */
Thanks for your message and sorry for any inconvenience you may have had. As we mentioned before, we do not have any fake bidders. All of our bidders are real people. DealDash staff, their family or anyone living in the same house as employees...

may not under any circumstances take part in DealDash auctions. We do take this very seriously.
Our beginner auctions are meant to serve as a training for our users to get a grasp of how the auctions work before going up against tougher competition.
As stated on our terms of use, our customers are eligible for a money back refund on their first bidpack (within 90 days of purchase) or any full priced unused bids remaining in their account.
Unfortunately, you have no bids eligible for a money refund as they have placed in various DealDash auctions.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
DealDash has provided no sort of compromise, and they simply defended their corrupted policy of not informing people of these beginner auctions. They in no way say or imply that these auctions are beginners only before people sign up and buy bids.
Final Business Response /* (4000, 9, 2015/09/27) */
Thanks for the feedback [redacted]. However, please note that beginner auctions have the sole purpose of benefiting new users, so they can learn more about the auctions before getting started in the real ones. do guarantee a full 90 day money back guarantee on your first purchase - no questions asked. Since we already issued that refund on one of your accounts, you are unfortunately not eligible for our money back guarantee on this account. Please let us know if there's anything else you need. We'll be happy to help.

Initial Business Response /* (1000, 6, 2016/01/08) */
Hi [redacted],
Thanks for getting in touch. I have reviewed our records, and can certify that you were refunded prior to us receiving this complaint. Please find hereafter a copy of the email sent by our support team:
"Hi [redacted],
Thank you...

for your e-mail. I'm sorry to hear that there's been a misunderstanding.
The initial payment was for the bidpack you purchased after signing up for your free account. DealDash operates on the "pay to participate/bid model" so it's required to first purchase bids. With that said, all customers are entitled to a 100% money back guarantee on their first bid pack.
I've gone ahead and issued a refund for this transaction. Please allow 3 to 5 business days for your bank to receive the refund.
In the meantime, I'll leave the bids in your account. You can use these to bid on some of our great items, and you can even win these auctions without having it interfere with your refund!
For new users, I normally recommend watching our How it Works video for a brief overview of what to expect from the auctions: http://www.dealdash.com/how-does-it-work
If you need anything else, please don't hesitate to contact me, and I hope you give yourself another chance to take advantage of our bargains!
Best regards,
DealDash Support"
Initial Consumer Rebuttal /* (2000, 8, 2016/01/18) */

Hi [redacted],Thanks for getting in touch. Since your satisfaction is important to us, I have added 1110 bids back to your account.However, please note that this is a one time exception. Going forwards, please do not bid on more than one item if you are close to reaching your limits.You can always check...

your limits on the top right corner of your screen - The slots keep track of your winning limits.I hope this helps. Please let us know if there's anything else you need. We'll be happy to help.

Initial Business Response /* (1000, 5, 2016/01/27) */
Hi Katherine,
I apologize for any inconveniences or delays.
I have reviewed your account information and can confirm that your refund has been successfully processed. Typically the processing time is no more than 3-5 business days, but if...

you have not received your refund I would recommend contacting your bank directly.
Refund Issued To: Visa (ending digits 4797)
Refund Transaction ID: XXXXXXXXXXXXXXXXXXXXXX
Refund Date: Jan 16 2016 06:01:08 PM PDT
Refund Amount: 39.00 USD
Your bank should be able to process the refund right away. However, if they need any information on our end we would be happy to jump on a three way call with them.
Please let us know if you have any other questions or concerns and we will be more than happy to help.
Initial Consumer Rebuttal /* (2000, 7, 2016/02/03) */

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I have been in contact with the company and they gave me a prompt refund, although I had to come to the Revdex.com website to find the real phone number.

Hi [redacted],We did add the 1110 bids back to your account on 3/31, when we responded to the complaint. We have attached an illustration of your credit history where the bid addition is reflected.The bids were added to your account and have been used by you in the auctions. I hope this helps clarify any confusion.Please let us know if there's anything else you need. We'll be happy to help.

Hi [redacted],Thank you for getting in touch. I'm sorry to hear that there's been a misunderstanding. The initial payment was for the bidpack you purchased when you added your card details after signing up for your free account. DealDash operates on the "pay to participate/bid model" so it's...

required to first purchase bids. With that said, all customers are entitled to a 100% money back guarantee on their first bid pack. I've gone ahead and issued a refund for this transaction. Typically the processing time is no more than 3-5 business days. However, if you have not received your refund after 5 business days I would recommend contacting your bank directly. Refund Transaction ID: [redacted]Refund Date: 2017-09-18 12:15:46 Pacific TimeRefund Amount: 75.00 USD Please let me know if you need anything else. I'll be happy to help.

I am rejecting this response because: I have provided proof and screenshots of more than one reseller and they are still there doing it. If DealDash was actually fair and honest how can I easily find resellers and their compliance department can not. I will continue to monitor bidding as DealDash instructs you to do to become a better bidder and I will still see the same winners and resellers.  This is the responce they have consitantly provided and nothing so far has changed. I think I deserve all the bids I wasted doing what they told me to do to learn and I know many of the people now who are not playing fair and DealDash knows who they are as well   They are very nice at customer service but do not admit they have a problem and fair and honest should be removed from the sales pitches   with all the bids I wasted proving my point to them for weeks they still come up with excuses and I would take back my bids and use what I’ve learned to see if it is possible to win a large item  I wasted enough that I should in a fair and honest system win a large item with over 3000 bids at least! i really don’t need anything but want to see them change the advertising so other honest people like myself do not get suckered into spending thousands of bids and dollars for a 79 dollar pillow that everyone won for a .01 cent bid but looking it up the next time it was on auction the 15+ people who won it for .01 cents did not show up as winners   I’m sure my dispute will never happen and they will continue to advertise that they are fair and honest when the compliance team is obviously not doing their job

Hi [redacted],I want to start this conversation by inviting you to read our Audit Conducted by Ernst & Young:https://dealdash.files.wordpress.com/2014/12/dealdash_ey_audit.pdfThe audits ensure that all bids placed on DealDash are by real bidders, with no shill bidders, bots, or employees taking part...

in the auctions. We have hundreds of winners daily, and ship all of the orders we get.If you can provide us with some more information regarding why you suspect there was irregular bidding in the auctions, I will be happy to clarify any possible misunderstanding. I look forward to hearing from you.Best, AdrianCommunity Manager