DealDash, Inc.

Initial Business Response /* (1000, 5, 2015/09/22) */
Hi [redacted]. Please note that the auctions you are referring to are our Beginner Auctions. These are meant for new users to get a grasp of how the auctions work, specially before going up against tougher competition. These wins are limited to 4 per...

user, and more experienced users cannot access them, so that is why they don't show up on the winners' list, since the information is irrelevant for experienced users. I hope this helps clarify. Please let us know if there's anything else you need. We'll be happy to help.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It does not say anywhere in any terms or on the website about any of these beginner auctions. If I bid on these beginners auctions, will I be receiving my items won for a penny or no?
Final Business Response /* (4000, 9, 2015/09/29) */
Hi [redacted]. From what I can see, the 3 gift cards you won for one penny were correctly paid for and will be delivered to your address shortly. On top of that, we have issued a full refund of your first bid pack purchase as you requested. Please let us know if there's anything else you need. We'll be happy to help.

Hi [redacted],Thank you for your e-mail. I'm sorry to hear that there's been a misunderstanding.The initial payment was for the bidpack you purchased after signing up for your free account. DealDash operates on the "pay to participate/bid model" so it's required to first purchase bids. With that said,...

all customers are entitled to a 100% money back guarantee on their first bid pack.I've gone ahead and issued a refund for this transaction. Typically the processing time is no more than 3-5 business days, but if you have not received your refund after 5 business days I would recommend contacting your bank directly.Refund Transaction ID: [redacted]Refund Date: 2016-09-24 02:54:39 Pacific TimeRefund Amount: 78.00 USDIn the meantime, I'll leave the bids in your account. You can use these to bid on some of our great items, and you can even win these auctions without having it interfere with your refund!For new users, I normally recommend watching our How it Works video for a brief overview of what to expect from the auctions: http://www.dealdash.com/how-does-it-workIf you need anything else, please don't hesitate to contact me, and I hope you give yourself another chance to take advantage of our bargains!Best regards,DealDash Support

Hello [redacted],Thank you for the email and I apologize for any inconveniences or delays.I have reviewed your account information and can confirm that your refund has been successfully issued. Typically the processing time is no more than 3-5 business days, but if you have not received your refund...

after 5 business days I would recommend contacting your bank directly.Refund Issued To: Visa (ending digits [redacted])Refund Transaction ID: [redacted]Refund Date: Jun 13 2016 06:50:09 PM PDT/PSTRefund Amount: 72.00 USDPlease let us know if you have any other questions or concerns and we will be more than happy to help.AdrianCommunity Manager

Hi [redacted],It seems there is no DealDash account associated with [redacted]@aol.com To help us locate your account, please send us any of the following: 1) Alternative email you may have used 2) PayPal email address if used3) Last 4 digits of credit/debit card if used4) Order...

receipt numbers Please reply and we'll be glad to help resolve this.

Hello,Thank you for your e-mail. I'm sorry to hear that there's been a misunderstanding.The initial payment was for the bidpack you purchased after signing up for your free account. DealDash operates on the "pay to participate/bid model" so it's required to first purchase bids. With that said, all...

customers are entitled to a 100% money back guarantee on their first bid pack.I've gone ahead and issued a refund for this transaction. Typically the processing time is no more than 3-5 business days, but if you have not received your refund after 5 business days I would recommend contacting your bank directly.Refund Issued To: Visa (ending digits [redacted])Refund Transaction ID: [redacted]Refund Date: Jun 12 2016 01:58:23 PM PDT/PSTRefund Amount: 78.00 USDIn the meantime, I'll leave the bids in your account. You can use these to bid on some of our great items, and you can even win these auctions without having it interfere with your refund! For new users, I normally recommend watching our How it Works video for a brief overview of what to expect from the auctions: http://www.dealdash.com/how-does-it-workWe're sorry to see you go! Here at DealDash we strive to make a fun and exciting shopping experience for all our users. I apologize that we were not able to do that for you. If there is any way we can help make DealDash a better experience for you, please let us know. We welcome any suggestions you may have that could help us improve!With that said, DealDash only keeps your username so that it can't be registered again. You can always unsubscribe to any newsletters or automated emails. And of course, if you change your mind we would be more than happy to welcome you back.Have a great day and hope to see you again soon!

Initial Business Response /* (1000, 5, 2016/03/04) */
Hi Jack,
I am sorry to hear that you did not receive our initial response. Please find it hereafter:
"
I hope you are having a wonderful day
Thank you for your e-mail. I'm sorry to hear that there's been a misunderstanding.
The...

initial payment was for the bidpack you purchased after signing up for your free account. DealDash operates on the "pay to participate/bid model" so it's required to first purchase bids. With that said, all customers are entitled to a 100% money back guarantee on their first bid pack.
Refund Issued To: Visa (ending digits 4722)
Refund Transaction ID: XXXXXXXXXXXXXXXXXXXXXX
Refund Date: Mar 02 2016 03:45:34 PM PDT/PST
Refund Amount: 72.00 USD
I've gone ahead and issued a refund for this transaction. Typically the processing time is no more than 3-5 business days, but if you have not received your refund after 5 business days I would recommend contacting your bank directly.
In the meantime, I'll leave the bids in your account. You can use these to bid on some of our great items, and you can even win these auctions without having it interfere with your refund!
For new users, I normally recommend watching our How it Works video for a brief overview of what to expect from the auctions: http://www.dealdash.com/how-does-it-work
If you need anything else, please don't hesitate to contact me, and I hope you give yourself another chance to take advantage of our bargains!
Best regards,
DealDash Support"
Initial Consumer Rebuttal /* (2000, 7, 2016/03/07) */
My issue was resolved!
No problem!
Good response from business!

Hi [redacted],Thanks for your message and sorry for any inconvenience you may have had. Unfortunately we cannot issue a refund for payments made more than 30 days ago (90 days for the first purchase). Please find an extract of the section where this is mentioned in our terms of use.No Questions...

Asked 100% Money Back GuaranteeBidders on DealDash are entitled to a No Questions Asked 100% Money Back Guarantee on their first Bid Pack purchase. Should a bidder be unsatisfied with the service for any reason, they are entitled to get their entire first Bid Pack purchase fully refunded. Simply email [email protected] within 90 days and request for the refund. The refund will be credited back to you in 7 days. The refund will be granted regardless of if you have won or lost auctions, or whether you have bids left on your account or not. Only 1 refund per person.Only bids that have been acquired by purchasing Bid Packs for $0.60 each shall have a right for refund within 30 days of purchase (90 for first bid pack purchase). You can read our full terms and conditions here: https://www.dealdash.com/terms-of-use . I hope this helps clarify. Please let us know if there's anything else you need. We'll be happy to help.

Hi [redacted],Our systems show that you have accessed DealDash from the same device.We do not allow more than 2 associated accounts to use DealDash - this includes people sharing the same computer to log onto their accounts. All of this is explained in our Terms of Use Agreement, which you are...

required to agree to before attempting to use our services.If a household or a "group of users associated with each other" is found to have or maintain control over more than two accounts on DealDash, all accounts will be immediately suspended, all auctions the accounts have participated in will be voided, and any bids purchased will be removed without prior warning and without any form of compensation.Any further accounts registered among this group of users will result in those accounts being closed also.