Dean's Professional Plumbing, Heating & Air

Initial Business Response / [redacted] (1000, 5, 2014/06/05) */ Thank you for bringing your concerns to our attentionThe $was to come to your home to take a look at your concerns with your air conditioner that was not providing airWe absolutely provide free estimates to replace your system if that is what you request.If you called us to provide you with an estimate for replacement and that is not the service you received, I do apologizeSince replacing is not always necessary or what is right for the customer, unless we know that you are in the market to replace, we come prepared to provide you with options to repair or replaceI apologize if there was a confusionI am very happy to provide you with your requested refund

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory as long as they send it

Do not book an appointment with Dean's if your time is important to you I had a sump pump out with a very wet basement and I was scheduled for the following morningI received a call that morning and was told that they couldn't make my appointmentThe only options they gave me were to either reschedule for the following day or pay an emergency fee to be seen in the eveningEven after a manager was notified, these were the only remediesI would think that they would either wave the emergency fee or offer something else to keep their customer happy

Dean's plumbing replaced a garbage disposal for a ridiculous price of $The only reason I agreed was I needed to use the kitchen that weekendThree months later, the new garbage disposal broke This company is not trust worthy; take your business elsewhere

To Whom It May Concern, I believe there was a miscommunication in our office in regards to this customer's situationWe have since spoken with the customer and repaired the issue for the new home ownerPlease let us know if there is anything further that we can do to assistThank you,Stephanie ***

Dean's Professional Plumbing, Heating and Air came to our duplex regarding a problem we were having with the boilerThe technician told me that there were two items needed replacing at a cost of approximately $1, I called a competitor for a second opinionThe actual problem was able to be FIXED for $(this included the $fee for someone just to go to the house and assess the problem)There have been no problems since Dean's was DISHONEST! We had a similar experience with Dean's in when we called them to look at our garage heaterAgain, the technician told me the heater needed to be replaced at a cost of $2,I went to another company for a second opinion where the real problem was found to be that the burners needed to be cleanedThis was done and the heater has been working every since!

Found my yr old water heater leaking/ Dean's Professional was able to send out a plumber in an hour or so Brad was his name Brad was very polite and explained what had happened and said he could fix the part that was causing the problem Because this water heater is years old I decided to have them install a new one They are probably more expensive to deal with than [redacted] etc, but my new water heater was installed within the next couple hours Cost included permit and taking away of old water heater

Hello, We apologize for the miscommunication from our office and that we were not able to provide you service in a timely mannorI have refunded the $for your Dean's Club Membership via a check paymentPlease let me know if I can assist furtherThank You,Stephanie ***Controller

Great experience All the technicians have been proficient and personable The company's support staff is also very good at what they do I would highly recommend them

Initial Business Response / [redacted] (1000, 7, 2014/09/16) */ I want to thank you for bringing your experience to our attentionWe are sorry that there was communication breakdown between you and our employeeOur intention, and from the sound of your email, our employee's intention is to provide you the best option available and to inform you of the outcome of different scenariosThis allows you to be involved as well as to make an informed decisionYour visit was scenario where our employee with expertise was explaining to how to best get the job done for you correctlyBased off of the overall situation, the employee did not feel comfortable with the interaction and left your homeYou were not charged for this visitI am sending you a gift card for your inconvenience and I truly hope you accept our apology that we could not resolve your issue Initial Consumer Rebuttal / [redacted] (3000, 9, 2014/09/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) My original complaint standsThis complaint specifically details the unprofessional conduct, bait and switch tactics employed by Dean's Plumbing The service tech left my home without any warning, and without saying goodbye or trying to rectify the situation It speaks volumes that Dean's management did return my call as requested immediately after the technician abandoned the job siteThere was no acceptance of responsibility for a poorly done job, my fence being damaged by their tech, or the reprehensible and unprofessional conduct of the service tech Regarding Dean's self-serving offer of a gift coupon (and my presumption is the coupon is for Dean's services), their offer only highlights their deceptive business practices and delusional response No sane person would allow this contractor into their home after such a horrendous experience But, again, focus on the fact that Dean's management failed to return my requested call, thereby proving their claims of great customer service is merely a guiseTheir refusal to return my call, which could have placated me and resolved the problem, is further indication that "high volume, low quality" represents their corporate mission And, MN Revdex.com, with all of the dissatisfied Dean's customers and high frequency of complaints, it seems un fathomable that your group rewards them with an A+ ratingMembership money solves many ills, does it not? Final Business Response / [redacted] (4000, 11, 2014/09/27) */ We appreciate your responseWe do pride ourselves with customer service and number one goal is to take care of our customersAs any company may receive complaints, we work to resolve them timely and reasonablyFrom the initial call for your drain and before the tech was dispatched, different people in our staff worked very hard to work with your aggressive natureWhen the tech arrived he immediately became uncomfortable with this aggression and insulted by your wordsHe felt great disrespect with the way you spoke about his wife, talked down to him, and your overall aggression towards himHe provided you solutions you did not like as they were solutions that were the right way to do the workHe was so uncomfortable with the interactions, he left and did not chargeOur offer still stands

Initial Business Response / [redacted] (1000, 5, 2014/03/06) */ Mr [redacted] , Our number one goal was to get you water serviceWe have two methods we use that both work very well depending on the environmental conditions and or the abilities of the city to locate water stops and the water stops being free of waterOur employees made every attempt with the available equipment to get your service goingI am very happy that your water service has been restored and I am more than willing to discuss the bill with youThank you for your time Final Consumer Response / [redacted] (3000, 7, 2014/03/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) First of your methods did not work well, evidence of the profetional with the right method proved,,, I never got the $100.oo off promised do to work delay,,, so I don't know what can I get back of the money you took from me??? I'm sorry hind sight makes me feel swindledyour company took from me and left me dreding excavating future thank god there are people that did help me,,, will you give back any money or atleast the $100.oo promised? Final Business Response / [redacted] (4000, 11, 2014/03/19) */ Thank you for you responseYour $has been refunded as promisedWE strive to resolve all of our customers issues and concernsI am sorry that that line was not openedIf you have an invoice from a company showing the line was opened, please send it to [redacted] @deansplumbing.com and I will work with you on thatThank you

I am rejecting this response because: It is not the part itself that I'm claiming fraud, it's the part cost plus labor charge that I am claiming fraud charges, the part itself a 35/capacitor cost only $for the most expensive a Lennox brand same as my air conditioner unit, the average cost is $25.00, The labor in Mnis $per hr, according to Minnesota's own Excel energy company, plus standard heating and air conditioning another company with high standards in MinnesotaHow can they come up with a total charge of $477.12, The technician were not at my house for an hour, so I am willing to give him an hour plus highest part cost, with my math that come to a total of $that's a $difference that's where the fraud comes.Stanley [redacted] ***>Maple Grove Mn[redacted] @yahoo.com

[redacted] was awesome and very patient waiting for us to make a decision on our broken furnanceHe was quick to arrive since it was after hoursHe was able to fix it no problem and we had heat againWould recommend for sure

Deans came out to fix a sump pump they installed last yearThe tech guy said it burned out because of the water venting system outside the houseIt was the cause of the pump damage and the warranty was voidI asked him why they didn't notice the venting system upon the initial install and didn't get a sane answerHe then said they would honor the warranty if he could drill a new hole in the foundation for $I called in another company that uses the same pumpsHe looked at the Deans install and found a vacuum tube was not originally installedHe cleared out the pump, installed the vacuum return hose and the pump is working perfectlySo much for business ethics

Joe was extremely knowledgeable about what was wrong with my furnace. Right off the bat before he even took off his shoes he told me exactly what was wrong. He provided multiple options on how to fix the problem. He was also super helpful in explaining what he was doing and just general upkeep of the furnace. Also suggested a few things that we not furnace related that were very helpful. He even vacuumed out our furnace once he was done replacing the parts. He was extremely nice.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Hello, Thank you for allowing us the opportunity to earn your businessI know how frustrating it is to have your equipment fail in a time of needYou are right, the business we are in is expensiveWe pride ourselves in being upfront with our pricing so that allows you to make decisions as to which solutions we offer are right fro youI will be first tell you that parts are often times not the most expensive part of what we doOne certainly can find parts, or even services, for a less expensive price if price is what they are looking forOur prices are the same whether it is Winter or Summer to assure you that we do not take advantage of our customers in any situation Our goal is to provide a world class experience for our customers with the goal of building a lifetime customerWe invest lot of training and focus around this and we require high standards of our employees to deliver thisBy you writing the Revdex.com means we have failed you in this missionI am truly sorryI assure you that I have taken your feedback to our entire team in order to continue focusing on improving our mission and learn from thisI am refunding at your request 50% of what you paid and I truly hope you will allow us a second chance in the future if you are ever in need of serviceThank you againJeremy

I would recommend Dean's They have a great membership program They had a technician out within hours of my call of my furnace not working (not good in MN!) The technician, [redacted] was informative and knowledable I had to replace my furnace and Glenn was very aware of my household situation He offered space heaters to keep us warm until the new furnace was in, which couldn't be until the next Day Because of his concern for my child with Down syndrome touching the heaters, he called in and was able to get my new furnace in that day I would highly recommend Dean's, not only for the work they did, but in [redacted] awareness and the company's ability to work around it our needs Great job!

Antoinne was very professional and helpful

I had Dean'scome out for a second opinion on furnace repairs suggested by another company that would have cost $ They did a thorough inspection and found that there were actually no problemsThey saved me a lot of money!