Dean's Professional Plumbing, Heating & Air

Tyler did an incredible job! Very professional and excellent jobWorked hard, and made sure it all was up to code, and done rightI could not say enough about how pleased I am of his workHe was a very pleasant young manHe covered every angle of what the job would intail

Excellent job by Tyler, like always!

I had an emergency plumbing issue tonightA pinhole leak was spraying our basementDean's sent out an excellent plumber who immediately found the problem, fixed it, and also helped refer me to a company who can help me tear up the carpet and will bring fans
Dean's was super nice (phone reps and in person), quickly responded, efficient and so nice to work with

I called for service after hours to replace the thermocouple on my hot water heater Quoted for Dean's Professional Plumbing, Maple Grove, Mn to come out plus whatever they find wrong I was correct, the thermocouple was bad They replaced, about another They also said the flame sensor was bad which they don't have, and it will cost about another to fix that too if I wantThe tech fixed a wire on the sensor which if not touched or moved would keep the heater goingAbout days later the heater went out again I called another company to fix it They said the thermocouple which Deans' Plumbing put in was not compatible with the water heater and should never been put in with the flame sensor bad in the first placeThe manufacturer of the water heater said they only sell the burner unit complete, one full unit with all parts on it (about $100.00) The new company ordered the full burner unit part and put it in, $total
I was charged about for less than an hours work by Dean's I called them, spoke to a manager who reimbursed me about saying that's the best they can do I said the emergency after hour trip charge I agree to pay, but since the part was wrong, and burned out right away, I should get the rest reimbursedThey would notInstead of arguing anymore I hung upAlso, I didn't call Dean's back since the price was outrageous, and the tech said they don't have the part Very poor business Unfortunate they would charge that much for work performed which was wrong in the first place

Initial Business Response /* (1000, 5, 2015/05/20) */
Thank you for bringing your concerns to us as we take this very seriouslyOur goal is to do whatever it takes to ensure our customers are happy and we agree you should read reviews before using a companyYou will find that we have many
happy customersIn your case, we did not meet your expectations and as a sincere apology we did agree to refund you money and coupon for next serviceYou were happy with this resolution and we have delivered on this promiseThank you

*** was great to work with and very helpful in diagnosing and repairing our problems

Helped me out of a jam on a Friday night Took his time to make sure my water heater was safe to leave until replacement could be installed Lots of options for my limited space in utility room, he explained everything Great service>

Very professional I called at 2:30pm on a Friday and they came over at the regular rate (not an emergency rate) Ray was helpful, conscientious and explained what what happening and what my options were I'd recommend tham

Initial Business Response /* (1000, 5, 2015/05/06) */
We are truly sorry you did not have a good experience with usWhen you called you stated that your kitchen sink was leaking and is why we first sent a licensed plumber to your homeAfter he arrived he determined that it was actually a
drain backing up and referred the job over to our drain cleanerWe have several training sessions a week on technical and professionalism and part of being professional is providing recommendations and solutions to our customers to not only fix what the issue may be, but to educate and prevent issues from arising againOur bio-clean product helps prevent backups and our club memberships are for folks who want preventative maintenance performed on plumbing and hvac equipment throughout the yearWe realize this is not for everyone but as professionals we offer and provide that serviceWe do offer various coupons throughout the year as many companies do and they are different depending on where you are finding usThe coupon you are referring to is in our internet specials on the websiteWith the varying offers we have in publications, our employees accept all of them when presented at the time of serviceWe do offer 100% satisfaction guarantee and that doesn't necessarily mean money backWe wanted to come back out to ensure we addressed your concerns to do what it takes to ensure your satisfaction and we were declined this opportunityIf another company was able to open your line after we worked on it for some time, please forward your invoice so that we may evaluate for additional training opportunities and the possibility of a refundThank you and please send to [email protected]
Initial Consumer Rebuttal /* (3000, 7, 2015/05/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
100% Satisfaction Guarantee should mean exactly thatSatisfaction with a job well done or your money backIt is a standard in the service and retail industriesWhere you did "offer" to return to our home it was to return IF we paid you additional $to "possibly" resolve the issueNever once did you stated that you would come back out "free of charge" to satisfy and uphold your guarantee of 100% satisfaction
We insist on a full refund as soon as possible, as the service we paid for should have resolved our back up(As this was EXACTLY what the other company did and cleared with less time and for Less money) We paid for drain cleaning to resolve our back up, but as your company was unable unclog the pipes we paid someone else for drain cleaning
We are not denying you were here, but clearly you did not fix the issue and are skirting around this fact
We are home owners that take good care of our house, even if we do not use your maintenance plans
The invoice from the other company states: "Qty Name Description Rate Amount Tax
Kitchen
Sink
Cleaning of the line from the kitchen sink to the main
line
$$95.00"
Please issue a full refund as soon as possible
Final Business Response /* (4000, 9, 2015/05/11) */
I appreciate your responseOur company stands behind our work and our guaranteeWe were trying to do the right thing by you in trying to come back out to address your concernsI understand you are not satisfied with this effort and I am refunding your chargesThank you for the time spent working with us

Trevor is a professional and competent technicianHe is polite, explains issues clearly, and spends the time needed to solve problems and answer questions

I am rejecting this response because: It is not the part itself that I'm claiming fraud, it's the part cost plus labor charge that I am claiming fraud charges, the part itself a 35/capacitor cost only $for the most expensive a Lennox brand same as my air conditioner unit, the average cost is $25.00, The labor in Mnis $per hr, according to Minnesota's own Excel energy company, plus standard heating and air conditioning another company with high standards in MinnesotaHow can they come up with a total charge of $477.12, The technician were not at my house for an hour, so I am willing to give him an hour plus highest part cost, with my math that come to a total of $that's a $difference that's where the fraud comesStanley ***
*** *** ***>
Maple Grove Mn***@yahoo.com

Friendly efficient work doneCovered under warranty and spent time to go get the new part

Ray was professional and friendlyWe would recommend him and Dean's Professional to anyone

Hi Mr***, I take your concerns very seriously and I have looked into your situationAfter looking at invoice and notes, I did find that Jeff did install the correct part for your air conditioner that he proposed on your invoiceYour invoice states that he installed a 35/MFD Dual
Motor Starter, which is also known as a capacitorA capacitor sends electrical to your compressor and fan to start them and maintain the electrical currentThe part he used was a turbo which is modified to 35/MFD to run your systemIf this were not the correct part for your air conditioner’s issue, it would not currently be workingI apologize if you feel that this repair is fraudulent, however, I am not finding the evidence to support thisYour invoice also had several other options and the one you chose and signed off on was the 35/MFD repair in which it did solve your issues I apologize for any miscommunication that may have occurredI would be more than happy to answer any other questions you may have Regards, Jeremy *** General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory as long as they send it

I am a home owner of years, and Dean' Professional plumbing was the worst company that provided a service to my home They installed an AC in July of so poorly that I had to have them come out for two follow up visits to fix the AC they installed wrong Once again I having problems with my AC this summer and have to call them a second time this summer for more problems I have never been more frustrated with a company before and I do make it a point to share my experience with others so they don't have to go through what I have gone through I truly regret getting this service from this company, and has been the only bad decision I have made since purchasing the house

Very good service, Answer questions and explained what was being done and why Courteous and helpful Jeff was my technician

Tyler S was extremely professional,curious,and very knowledgeable about my sink problem He took time to explain options and thorough
Explanation of cost...would only have Dean service our plumbing,heating,and air ..excellent technician,Tyler S

Very poor experienceMade an appointment to have my washer/dryer room moved to another floor of my houseWas given a hour window (am to pm)Waited for hours and finally received a call telling me they wouldn't be able to make itAnother job ran overAfter calling the manager to complain about the process, I was simply told "these types of things happen"

I had a laundry tub faucet that need to be replacedThe plumber quoted me an outrageous price of and also pointed out several items in my home that according to him were not up to codeI made the mistake of telling him (Erik) that I was going to be selling my homeHe had pointed out several items including my gas line shut off valve that he said would not pass inspectionI later learned that since my home was built in 1953, it would pass inspectionHe made the comment that an inspector would have a hay day, which was very unprofessionalI feel he tried to rip me off and try to scare me into spending a lot of money that was not necessaryI would not recommend them at all