Dean's Professional Plumbing, Heating & Air

Always good experiences with Dean's Plumbing
Tech that came out (***) was extremely friendly and helpful and definitely knew his stuff

I do apologize to hear of this situationThis complaint did prompt us to have our attorneys review our contract to ensure that we were in complianceThe end result is that we did realize that we had misunderstood the law in regards to charging restocking fee’s on the entire invoice, instead of the
cost of the materialsIn light of this information we have removed that terminology from our invoices and have issued a full refund for the restocking fee that had been charged Please let us know if there is anything else that we can doThank you

I do apologize to hear of this situationThis complaint did prompt us to have our attorneys review our contract to ensure that we were in complianceThe end result is that we did realize that we had misunderstood the law in regards to charging restocking fee’s on the entire invoice, instead of the cost of the materialsIn light of this information we have removed that terminology from our invoices and have issued a full refund for the restocking fee that had been charged to youAdditionally, we reviewed our records to find any other customers that were also assessed this restocking feeWe have also refunded the two other customers that were charged, in order to fully rectify our error. Please let us know if there is anything else that we can doThank you

To Whom It May Concern,
I believe there was a miscommunication in our office in regards to this customer's situationWe have since spoken with the customer and repaired the issue for the new home owner
Please let us know if there is anything further that we
can do to assist.
Thank you,
Stephanie ***

Nate Mwas very helpful, polite and professionalHe represents company very well

Initial Business Response /* (1000, 5, 2015/08/17) */
Ms***,
I am truly sorry that you experienced sump pump issues in just over a yearYou said you called us on a Sunday and we had you on our schedule for us to come out that day, but also called another company to come the same
dayWe installed your sump pump on 4/27/and your sump pump was covered with a year part and year laborWe most certainly would have taken care of fixing or replacing your pump at no charge to youMay I please have a copy of the other company's invoice and I would appreciate the opportunity to make this situation right by youMy email address is ***@deansplumbing.com
Initial Consumer Rebuttal /* (2000, 7, 2015/08/27) */

Initial Business Response /* (1000, 5, 2015/01/20) */
Mr *** is a wonderful customer and I have called him to apologize for his experience with us and to ensure him that we would make things rightI have also taken this experience to our team so we can continue to ensure that this type of
service does not happen again

Tina did an awesome job helping us identify problems and provided clear solutionsShe arrived at our house promptly and was very professional

Initial Business Response /* (1000, 5, 2015/08/17) */
Ms***,
I am truly sorry that you experienced sump pump issues in just over a yearYou said you called us on a Sunday and we had you on our schedule for us to come out that day, but also called another company to come the same dayWe
installed your sump pump on 4/27/and your sump pump was covered with a year part and year laborWe most certainly would have taken care of fixing or replacing your pump at no charge to youMay I please have a copy of the other company's invoice and I would appreciate the opportunity to make this situation right by youMy email address is ***@deansplumbing.com
Initial Consumer Rebuttal /* (2000, 7, 2015/08/27) */

Good, fast service

I called Dean's on a Friday morning when my toilet cloggedI scheduled someone to come out between 12-At 11am I got a call that the plumber couldn't come out today and they couldn't get one to my job until the middle of the following weekThey offered $off serviceI needed my toilet unclogged, not a discount and days laterDisappointed they couldn't find someone in a more timelier manner

The sale and installation of a new furnace was professional and very timely in all aspectsJoe was very knowledgeable and friendly

My experience with Dean's plumbing from scheduling to work completion was exceptionalThe gentleman I spoke with on the phone was very courteous and even though my initial appointment had to be rescheduled, his politeness and professionalism made it very seamlessNate, the repair person, was punctual and very detailedHe thoroughly explained to me all the options and did an extremely good job under difficult circumstancesThis was invaluable for me as a new homeowner getting used to all the entailments of home ownershipI will definitely be using Dean's Professional for all my plumbing, heating and air needs

Initial Business Response /* (1000, 6, 2014/07/02) */
Dear Mr***,
I apologize for the miscommunicaton that has occurredPrior to this account being sent to collections, our company tried on numerous occasions to contact you in regards to the open balance and did not receive any
responseHowever, we would like to work with you on this issuePlease provide us with the documentation that you mentioned so that we can resolve this
Thank you,
Initial Consumer Rebuttal /* (3000, 8, 2014/07/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As I stated in my earlier statement I received nothing from the company from November when the original agreement was made with the companythe next letter I get is in April I have called three timesLeft a message with the after hours machine...no call backCalled again, she said she would talk to the tech and get back to me (I have this recorded also) never got back to meI called a third time after receiving the bill and was told they would get back to meI have sent them a letter and not responseThey have my phone number but won't call me backI have letters, recorded conversations to supply to you the Revdex.com to show the pattern of harassment and lies the company practices
Final Business Response /* (4000, 14, 2014/07/23) */
Thank you for providing the requested documentationWe will consider this matter settled and will discontinue further collections
Final Consumer Response /* (3000, 12, 2014/07/17) */
Received recorded voice conversationsAttached

I would recommend Dean's They have a great membership program They had a technician out within hours of my call of my furnace not working (not good in MN!) The technician, *** was informative and knowledable I had to replace my furnace and Glenn was very aware of my household situation He offered space heaters to keep us warm until the new furnace was in, which couldn't be until the next Day Because of his concern for my child with Down syndrome touching the heaters, he called in and was able to get my new furnace in that day
I would highly recommend Dean's, not only for the work they did, but in *** awareness and the company's ability to work around it our needs Great job!

Do not book an appointment with Dean's if your time is important to you
I had a sump pump out with a very wet basement and I was scheduled for the following morningI received a call that morning and was told that they couldn't make my appointmentThe only options they gave me were to either reschedule for the following day or pay an emergency fee to be seen in the eveningEven after a manager was notified, these were the only remediesI would think that they would either wave the emergency fee or offer something else to keep their customer happy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Deans charged me over $to replace a inch section of corroded copper pipe in my basementThey agreed to call me before proceeding with repairs when I called them, and to NOT just ask my wife who was home and unfamiliar with the problem, but then they just went ahead and did the repair without asking me anywayThe most expensive inch section of 3/inch copper pipe out there costs $The pipe was very easy to access and the labor was not substantialWhen I asked them to explain charging me $500, the exact response was, "Well, we're not the cheapest option out there." No kiddingI'll never use Dean's again and I've tried to save as many people as I can from getting screwed over by them as well

Dean's plumbing replaced a garbage disposal for a ridiculous price of $The only reason I agreed was I needed to use the kitchen that weekendThree months later, the new garbage disposal broke
This company is not trust worthy; take your business elsewhere

Initial Business Response /* (1000, 5, 2014/06/05) */
Thank you for bringing your concerns to our attentionThe $was to come to your home to take a look at your concerns with your air conditioner that was not providing airWe absolutely provide free estimates to replace your system if
that is what you request.If you called us to provide you with an estimate for replacement and that is not the service you received, I do apologizeSince replacing is not always necessary or what is right for the customer, unless we know that you are in the market to replace, we come prepared to provide you with options to repair or replaceI apologize if there was a confusionI am very happy to provide you with your requested refund