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Debrix Cycles

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Debrix Cycles Reviews (93)

Review: I ordered some parts, My order number is [redacted]. It was placed over 4 weeks ago on March 28th. Why has it not shipped? They responded to me last week with a promise of shipment on April 25th. I havent received a tracking # or confirmation. Their website is down and wont respond to my emails.Desired Settlement: I want the parts preferably but if they arent ever coming then I want a refund...

Review: I placed an order for motorcycle parts on 4/8/14. Order #[redacted]. The part was listed as in stock and stated shipping in 5 business days. I contacted the company twice (4/17ish) and (4/21)and got no response. Last time I was able to log into their website my order status was listed as processing. My MasterCard was immediately charged $77.02.Desired Settlement: I would like my charge card credited.

Review: ordered my parts the 4.15.2014, after the automatic order reception arrived at my e-mail account, I decided to add some parts to my order. after over a week I've got the confirmation I could do so and got later an invoice for parts I never ordered. I assumed that this was a simple mistake and revert to them explaining the invoice was wrong and that they should send me the right one. after this e-mail suddenly everything became silent. no new invoice for the extra parts nor an e-mail answering my requests.due time issues, I was forced to order the parts at another source, making my order towards Debrix now obsolete.Desired Settlement: I want a full refund on the USD 411.32. due the fact that the parts needed to be ordered at another source, I'll have no use for the parts ordered at Debrix.com.

Review: I did not get any of the parts I purchased. I ordered them Jan-14-2014, order #[redacted] I want a refund of my payment of $121.01 They said on March-11-2014 they would ship the parts and did not. They do not answer e-mails any more.Desired Settlement: I want a refund of my $121.01.

Review: Been waiting for almost a month for parts that were supposed to be delivered in 3-5 days.Desired Settlement: Want my parts and them to pay for shipping

Review: I was charged $34.52 for handlebars that were on backorder and the handlebars were never delivered. I ordered the handlebars in January 2014 and in March 2014 was told they were still on back order and at that time requested a refund/credit to my card. I also asked why they collected on merchandise that was never delivered and was never responded to. To date I have not received my refund and now the website and sales department is down. I have email responses acknowledging the request and advised I would receive a credit which never happened.Desired Settlement: Copied email information received from Debrix sales associate below:Mon, Mar 3, 2014 at 7:55 PM, Debrix.com [email protected] wrote: Hello, We'll cancel your order & issue a refund to your account.thanks,-valwww.debrix.com

Review: I have placed an order on February 3rd with this company and a more than month later I did not receive my product I have written many emails in response to this order and [redacted] stated that I will be receiving my refund back which I have not yet to receiveOrder Details: Code Item Qty Price Grand Total 25-0423-VT Chrome Smooth 1" x 36" Wide Drag Bar Handlebar for Harley & Custom 1 $24.99 $24.99 34-1586-VT Lazer Wing Mirror Set 1 $37.99 $37.99 Subtotal: $62.98 Tax: $0.00 Shipping Cost: $23.51 Grand Total: $86.49Desired Settlement: I would like my refund as promised back to me and this company fined....

Review: Ordered handlebars for my motorcycle on March 9th 2014, paid $120.00 for them but I still have not received them. Have contacted them through email about 6 times since and they just apologize but they haven't even been able to give me a tracking number.Desired Settlement: I would like my money back and will no longer purchase anything through Debric Cycles.

Review: I placed an order with Debrix cycles on 4/10/2014 received a confirmation email that my order was accepted and payment was made ($118.34), today's date is 5/5/2014, I have requested a refund two times and received one reply saying that my parts will be shipped 4/28/2014 , I received a fake email 4/29/2014 stating that there was a package at the post office with an attempted delivery date of 4/20/2014 there was no package. I have received a second fake email same as the first one. they have not responded to any emails since 4/25/2014 and when called on the phone they hang up, 5/5/2014 called and hung up on. I have done business in the past and had no problem.Desired Settlement: I would like a full refund of my money $118.34,

Review: On april 7th I purchased from Debrix cycles a list of parts. The whole order was $461.92 including shipping. on april 22 I received an email stating my parts would be shipped on the 24th. I received no tracking numbers as of the 25th and the website is no longer available and all attempts to call have been ignored! All I received thus far is a $9.00 bearing out of the order listed below.Ordered: 1 Shipped: 0 18-8324-VT Alternator Rotor Clutch Shell Assembly 1984-1990 Harley XL Sportster - Status: Drop Shipment Ordered Ordered: 1 Shipped: 0 36-8050-VT Stainless Steel 52.75" Braided Clutch Cable 1986-2003 Harley Sportster - Status: Drop Shipment Ordered Ordered: 2 Shipped: 0 32-9053-VT Early Barrel Key Ignition Switch for Harley Big Twin & XL Sportster - Status: Drop Shipment Ordered Ordered: 1 Shipped: 0 10021-M1 Power House 12 Volt Lead Acid Battery for Harley Chopper - Status: Drop Shipment Ordered 1 Shipped: 1 95-395-MW Transmission Closed End Bearing for 1954-up Harley XL Sportster KH - Status: Shipped (ITEM RECIEVED)Desired Settlement: I will deduct $16.92 from the original $461.92 for a total acceptable refund for $450.00 or verified tracking numbers for every remaining items on the list with a list of order numbers and suppliers for items drop shipped! below is the only item received1 Shipped: 1 95-395-MW Transmission Closed End Bearing for 1954-up Harley XL Sportster KH - Status: Shipped

Review: I ordered a part for my motorcycle on 11-29-2013. I received confirmation and my credit card was charged. I was informed shortly thereafter that the part was backordered and I elected to wait for the part. In Feb. 2014 I emailed to ask what the hold up was and was told that the supplier was still out of stock and how did I want to proceed. I then asked for the order to be cancelled an was told my "[redacted]" that the order would be cancelled and a refund would be issued to my account on 2/04/14. To this date I have contacted Debrix Cycles several times and have received no reply or refund.I would recommend avoiding this company.Desired Settlement: A full refund of $57.47.

Business

Response:

Debrix Cycles - Credit Notice

DATE: 20-Mar-2014

ORDER #: [redacted]

REFERENCE #: [redacted]

SOLD TO:

========

[redacted] N [redacted] RD

LITTLE ROCK AR [redacted]

UNITED STATES

[redacted]@msn.com

SHIP TO:

===========

[redacted] N [redacted] RD

LITTLE ROCK AR [redacted]

UNITED STATES

[redacted]@msn.com

==============================

====================================

Ordered: 1 | Shipped: 0 | Backorder: 2 | SKU: 29005-M1 | Chrome Springer

Shock Absorber 1988-2006 Harley FXSTS Springer Softail | $38.99 |

Status: Credit Issued

==================================================================

Product Total: $0.00

Sales Tax: $0.00

Shipping: $0.00

Discount: $0.00

Surcharge: $0.00

Grand Total: $0.00

BalanceDue: $0.00

20-Mar-2014: WE HAVE ISSUED A CREDIT TO THE ACCOUNT DESCRIBED BELOW IN THE AMOUNT OF: $57.47

Account Type: Visa

Best Regards,

Debrix Cycles Customer Service

http://www.debrix.com/

Review: I placed an order with Debrix cycle on the 5th of March, on two items that where claimed to be in stock, and ship within 2-5 days. A week went by before I requested a update on my order, to which they replied that both items where on back order. With my whole order being out of stock, I requested to cancel the order, and that they refund my money. I have not received a response, or a refund for the items.Desired Settlement: I desire the refund of my payment ($228.59)back to my credit card as soon as possible.

Review: I PLACED AN ORDER WITH DEBRIX CYCLES ON 02/13/2014 FOR A KICKSTART KIT PART# 22-0203-VT AND STARTER SOLENOID PART# 75130-K1. THE KICKSTART KIT WAS PUT ON BACKORDER AT THE TIME OF PURCHASE, THE SOLENOID HAD NOT. I WAITED FOR THE SOLENOID TO BE SENT AS IT WAS NOT BACKORDERED, IT WAS NOT. I CALLED AND EMAILED THE DEBRIX SALES DEPARTMENT INFORMING THEM TO SEND THE SOLENOID SINCE THE KICKER KIT WAS ON BACKORDER. A MONTH LATER, I GET AN EMAIL CONFORMATION THAT THE SOLENOID WAS BEING SENT. I RECIEVE IT, ALL IS WELL. HERE IT IS 05/12/2014, ALMOST 3 MONTHS TO THE DAY OF MY PLACING THE ORIGINAL ORDER, AND I HAVE YET BEEN INFORMED OF THE STATUS OF THE REMAINING PARTS. I HAVE CALLED, NO ANSWER. I HAVE SENT EMAILS, NO REPLYS. I TRY TO GO TO THE WEBSITE, DOESNT APPEAR TO WORK. I HAVE NEVER HAD AN ITEM ON BACKORDER FOR THIS LONG BEFORE, AND ITS IRRITATING THAT THEY HAVEN'T EVEN COMMUNICATED THAT THEY ARE WORKING ON IT. MY LAST COMMUNIQUE VIA EMAIL TO THEM STATED SIMPLY HOW DISSATISFIED I AM WITH THEIR SERVICE AND TO RECTIFY THE PROBLEM, I WANT EITHER MY KIT, OR A FULL REFUND ON IT, SHIPPING INCLUDED.Desired Settlement: I DEMAND EITHER MY PARTS, OR A FULL REFUND W/SHIPPING CHARGES.

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Description: Motorcycles - Supplies & Parts

Address: 1442 E Lincoln Ave #110, Orange, California, United States, 92865

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