Deck Helmet

border-left-color: rgb(204, 204, 204); border-left-style: solid; padding-left: 1ex;">Deck Helmet  doesn't prevent a deck that was rotting from underneath prior to Deck Helmet application. We will however re-coat your entire deck once you've replaced the rotted areas

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Resolved]
 Complaint: [redacted]
I am rejecting this response because:From: [redacted] (US - [redacted]) <[redacted].com>Date: Mon, Aug 31, 2015 at 11:37 AMSubject: [redacted] ComplaintTo: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>[redacted] – As a follow-up to our discussion today in reference to complaint #[redacted], we are yet to hear from the company.  I’d really like your help in getting the work completed or getting a full refund.  Appreciate your help! [redacted] | [redacted] & [redacted]Tel: +[redacted] | Fax: +[redacted] | Mobile: + [redacted].com | www.[redacted].com

From: Deck Helmet <[email protected]>Date: Sat, May 16, 2015 at 1:06 AMSubject: Re: [redacted] Rebuttal ([redacted])To: [redacted] <[redacted]@myRevdex.com.org>In Response to [redacted];Deck Helmet requires a deposit and a contract signed so that we can order the materials and schedule the job. We not only scheduled the job but sent a crew to your home to start the work. We also had to send a truck to pick up the materials after you  turned us away. The initial overcharge was refunded. We would be more than happy to perform the service you contracted for. Best Regards,Jason A[redacted]CEO Deck Helmet https://deckhelmet1.youcanbook.me/Jason ApterDeck Helmet

Due to 22 days of rain we could not get project completed. We have refunded the deposit and cancelled the contract

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Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:First the error was caused by incorrect information on their website.
Second the contract specifies $500.00 to select another color and I do not believe we should be responsible for the additional cost..
Third they have made no effort to contact or negotiate to resolve this issue in a professional manner.
Regards,
[redacted]

We will look at the Deck and see what needs to be done tomorrow

We agree with your request. The scheduling manger will call you shortly

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Date: Tue, Oct 4, 2016 at 2:46 PMSubject: Re: Response from Deck Helmet regarding case #[redacted] [ ref:[redacted] ]To: [redacted] and [redacted] <[redacted].net>The warranty covers fixing peeling chipping of the Deck Helmet coating is does not cover replacing all of your nails with screws.  We can re nail any loose nails but removing all of your  nails is not possible. Best  Regards, Jason A

We will send a team out this week to inspect the issue.

Sorry for the delay we have re assigned your project to another team and they will be out to fix the issues within the next 10 days.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint:...

[redacted]
I am rejecting this response because:I have gone through the warranty process online and via telephone 4 separate times over a six-month period and have been told three separate times that my problem would be taken care of only to get ignored. My warranty has been approved over and over again and I've been told over and over again that the work will be complete within 60 days of the warranty being approved. Had you read the body of my complaint you'd see that my issue is I have been ignored for over six months. And I've contacted you numerous times. For you to say you'd be happy to take care of my issues by visiting warrantee.com/deck helmet is obviously another attempt to brush me off as I have done that three or four separate times in the past already. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We will be out with the next 2 week to finish your deck. Please read the attached info below about the Deck Helmet process and the completion time frame. 
[redacted]  
 To find out your
completion date visit Helmet Link Customer Support portal at deckhelmet.com your
username and password is your home phone number with dashes example
[redacted]
Customer Information


 


Deck Helmet Revolutionary Coating Package



Date:


 
                         


 


·       Low Pressure Deck Cleaning
·      
Replacement
of warped and rotting deck boards
·      
Re-secure
entire deck including rails
·      
Re-nail
loose nails
·      
Apply
Credit Card thick coating of solid-acrylic latex stain (Fill existing cracks
on all flat surfaces up to 1/4 inch thick
 
Sq. Ft
Flat _____+ Sq. Ft Rails______=Total
Sq. Ft: __________
 
Total sq. ft. Boards ___________
Materials
needed
 
 


Name



                              


Address:


                                        ...⇄ />

                                        ...⇄ />

 


Home #


                                   


 


E-mail


                                   


 


Sales


                                   


 


 
Completion Time Frame & Cure Time: Your
Project will be completed within 90 days weather
permitting. When we clean your deck we apply Deck Helmets Eco Friendly
solution that causes the cracks on your deck to contract and prepares the
deck for the Deck Helmet Coating. This solution must cure up to 30 days
before applying the Deck Helmet coating depending on the severity of the
cracks on your deck.  in addition the
Deck Helmet coating must be applied in nice weather conditions Before we
apply the coating we will use our cure meter that will allow us the ability
to tell if the deck is fully cured to apply our coating
Customer
Initials
           REQUIRED


Funiture
Instrucitons  and Liabilty Waiver &
 :
Prior
to Deck Helmet Starting work the Customer must remove all items including
furniture, flowerpots, and all other items from underneath and off the deck.
The customer must move the items / furniture a minimum of 100 feet from the
deck prior to the cleaning, carpentry and coating. Deck Helmet will not be
responsible or liable for any damages to customer’s furniture, flowerpots and
other items left on, under or near your deck. 
 Due to insurance regulations we
are not able to move furniture and it must be moved by customer     Initials
REQUIRED


Color Waiver I understand that if I decide to change the color of
the Deck Helmet System on the left I will have to pay one-time fee of $500.00
plus cover the cost of the new and old materials. Plus $500 additional if
color is changed on the day of coating,
 Option1 
- 1 Tone
 Option 2 
- 2 Tone
 Cherry wood Walnut Cedar Charcoal Antique Grey
Two-Tone Color*:
  Ultra White Black  Other __________
Customer Initials            REQUIRED


Total
Labor


= $               


Plus
Estimated Materials = $               

 (Charged directly to Customer’s cc card)


Final
Labor and Estimated Materials


= $               


 


Deposit


= $               


Check #           date


Estimated Materials


= $               


Card #          
date


Upon Completion


= $               


Check #          
date






 

Project estimated to be
completed within 90 days of date contract signed weather permitting.
Deck Helmet coating.  
Proposal
acceptance – Endorsement below confirms acceptance of all terms and
conditions on both sides of this contract.
Customer Signature _______________________ Date______________
 Payment Authorization Form

Sign and
complete below to authorize Deck Helmet to make a one-time debit to your bank account or credit
card.  By signing this form you give
us permission to debit
Your Account For
the amount indicated upon completion of the Deck Helmet Installation.  This is permission for a single
transaction only, and does not provide
Authorization
for any Additional Unrelated debits or credits to your account.

Please complete the information
below: I ____________________________ (full Name) authorize Deck Helmet to charge my account. (Indicated below for  $_____________
Upon completion of the Deck Helmet
Installation.
  Checking      Savings Name on Acct ____________________
Bank Name ____________________
Account Number ____________________Bank
Routing #____________________
Bank City/State ____________________Billing Address____________________________ Phone#________________________ City, State, Zip ____________________________                   Checking/
Savings Account       
For ACH debits to my checking/savings account, I
understand that because these are electronic transactions, these funds may
be withdrawn from my account as soon as the above noted periodic
Transaction Dates. In the case of an ACH
Transaction being rejected for Non Sufficient Funds (NSF) I understand that
Deck Helmet may at its discretion attempt to
process the charge again within 30
Days, and agree to An additional $100 charge for each attempt returned NSF, which will be
initiated as a separate transaction from the authorized recurring payment.
I acknowledge that the origination
Of ACH transactions to my Account must comply with the
provisions of U.S. law.  I certify that I am an authorized user
of this credit card/bank account and will not dispute this transaction with
my bank
 Or credit card
Company; so long As the transaction corresponds to the terms indicated in
this authorization form.
Customer Signature _______________________
Date______________
 


 

 


 


 


 


 


 


 


 


 


 


 


 


 


 

Authorization for Materials


 

Plus
Materials:  Deck Helmet charges plus
materials to document the exact cost in the event of a warranty claim.  In addition the price for materials will
vary depending on
Several factors.  The severity of the cracks and the
overall Condition of the deck. There are may cases after the deck has been
cleaned and all the dirt has been removed that
We find additional boards that could we could
not see due to dirt and mold. Therefore it is impossible to estimate the
exact cost for each project. Your Materials can be higher
Or lower but won’t exceed 25% of the total
estimated cost after any discount.
The estimated cost for materials is $ ___________. Maximum cost for
materials for this project will be (25% of total)  $ ________________

I agree to the above terms and authorize
Deck Helmet to make a one-time
debit to your bank account using the banking information above. By signing
this form you give
Us permission
to debit your Account for any additional materials needed to complete the
project not to exceed 25% of the estimated materials price.  This is permission
For a single
transaction only, and Does not provide authorization for any additional Unrelated
debits or credits to your account.

Customer Signature
______                    Date _______                         


 

#


                                        ...⇄ />

Exp.


                    


CSC


                    


 

 
MATERERIALS FOR JOB
   Deck Helmet Coating 5 Gallons #  ______ Color _________ Deck Helmet Plus Coating 5 Gallons #  ______ Color________
   2x6x16 
# _______  5/4 x 6 X 16  # ________  1’x1 ’# _______  2x6x16 c select #_______ 4’x8’ Lattice #________
  5/4 X 6 x 16 c select # ______ 4’x8’ Lattice #________ Prep Package:  # 1 package   ________________________
  _____________________# ______   _____________________# ______   _____________________# ______
 























         
Thank
you for your business! We appreciate having you as customer. Our goal is to
provide you with excellent service and customer support throughout the entire
process. .  This welcome letter will
provide you with important information on the Deck Helmet process, thus aiding
you in what to expect during your project.  
 
 Your completion date for your for your project is _____________. Your completion date is the date that your work will be
completed by not the date the work will be performed. We give you this day as
worst case scenario Due to unforeseeable weather conditions. Your Project will
be completed within 90 days of the date your contract is signed weather /
Tempature permitting. In additon for every day that it rains are schedule moves
up one day. This makes it impossible to give our customers an exact appointment
date. We will however call you the evening before the clean and coating
appoitments with the exception of the carpentry appointment that we provide
same day notfication due to the fact that  we usaullly do carpentry on over cast and
rainy days and are not able to predict the rainy days in advance.
 
Helmet Link Customer Support
Portal:
q    For your
convenience Helmet Link is Deck Helmets Revolutionary New Customer Support
System designed to make sure that the completion of your deck is efficient and
hassle free!  Helmet Link will give you instant access 24/7/365 to all the relative
information your will need throughout your process.  Helmet Link Customer Support System gives you
access to.
 
 
§   Estimated Completion Date
§   Punch List System
§   Detailed Step by Step Process
§   Color Selection
§   Warranty Information
§   Invoice and Payments
§   Online Payment System
§   Knowledge Base with answers to all the questions you might have about our
Process
§   24/7 Ticketing System
TO
access the customer portal visit schedule.deckhelmet.com
Username
(home phone # with dashes) ###-###-####
Password
(home Phone # with dashes) ###-###-####
q    Appointment Notification
& Night before Teams Arrival Instructions: Deck Helmets Support
System will notify you the day prior to our arrival via email and phone.   You do not need to be home for this appointment and
the team will be able to access your deck with ladders if necessary.  Please make sure that the night prior to the
Deck Helmet Teams arrival you unlock your gates and bring your pets inside.
Your pets will not be able to walk on the deck for 48 hrs. After completion of
the coating. Coating and Carpentry teams have no
specific time for arrival just date with a 9-hour window for arrival. The team
can arrive as early as 8am and as late as 5 pm the reason we don’t provide an
exact time is due to the fact that most jobs don’t take exactly one day to
finish they usually take 1 and ½ days to complete. So to get to your project
completed faster the team goes directly to your home rather than waiting till
the following day to start. You are not required to be home for the deck to be
completed
 
q    Going Green Scheduling: Deck Helmets Going Green Scheduling
system by [redacted] allows us to schedule your job in very close proximity to
other projects in your area saving time, energy, gas helping reduce the carbon
footprint.  In addition this system
enables Deck Helmet to complete your job as quickly and efficiently as possible.  The Going Green Scheduling System keeps our
pricing extremely completive for our customers.  This is why we do not offer our customers the
option to schedule a specific appointment time or date.
 
q    Furniture Relocation
Instructions: Prior to Deck Helmet Starting work the
Customer must remove all items including furniture, flowerpots, and all other
items from underneath and off the deck. The customer must move the items /
furniture a minimum of 100 feet from the deck prior to the cleaning, carpentry
and coating. Deck Helmet will not be responsible or liable for any damages to
customer’s furniture, flowerpots and other items left on, under or near your
deck.   Senior Citizens if you are not able to move
the furniture off the deck yourself and you elect to have us help you move the
furniture and it is damaged we will not be held responsible for any damages and
it will be your soul responsibility to make sure furniture is moved 100 feet
from home.
 
q    Completion Date:  To access your completion date you can visit Helmet
Link at schedule.deckhelmet.com.  Your completion date is the date that your work will be
completed by not the date the work will be performed. We give you this day as
worst case scenario and also take into account bad weather. The reason we
provide a completion date rather than an exact day is due to the fact that for
every day that it rains are schedule moves up one day. This makes it impossible
to give our customers an exact appointment date. We will however call you the
day before we come to your home.
 
q    Warranty: 
Deck Helmet warranty is 24 months on workmanship by installer and 10
years on the product provided directly be the manufacture. Please visit the
customer portal for exact warranty dates. PLEASE VISIT WWW.DECKHELMET.COM/WARRANTY IF YOU HAVE AN WARRANTY ISSUES
 
q    Completion Time
Frame: Your Project will be completed within 180 days weather
permitting. When we clean your deck we apply Deck Helmets Eco Friendly solution
that causes the cracks on your deck to contract and prepares the deck for the
Deck Helmet Coating. This solution must cure before applying the Deck Helmet
coating depending on the severity of the cracks on your deck.  in addition the Deck Helmet coating must be
applied in nice weather conditions and if we rush our process and apply the
coating when the deck is wet it will cause the coating to fail within 1 year
Before we apply the coating we will use our cure meter that will allow us the
ability to tell if the deck is fully cured to apply our coating
 
q    Plus Materials:  Deck Helmet charges plus materials to document the exact cost in the
event of a warranty claim.  In addition
the price for materials will vary depending on several factors.  The severity of the cracks and the overall
Condition of the deck.
There are many cases after the deck has been
cleaned and all the dirt has been removed that we find additional boards that could we could not see due to dirt and
mold. Therefore it is impossible to estimate the exact cost for each project.
Your Materials can be higher Or lower but won’t exceed 25% of the Total
estimated cost after any discount.
 
q    Customer Service: All
customer service issues should be handled via Helmet Link allowing you on
demand solutions 24/7/365. Your username and password are your home phone
number.
 
q    Cleaning
Instructions: The Deck Helmet Coating can be cleaned with a brush,
composite deck cleaner and water. Never use a pressure washer to clean your
deck once the coating has been applied.
q    Additional Work: All requests for
additional work need to be communicated to the Deck Helmet main office at
###-###-####. No arrangements should be made directly with Deck Helmet
technicians. Deck Helmet Technicians are authorized to perform the work stated
in the service agreement only. Any additional work performed without written
authorization and in addition to the original service agreement is not covered
by the Deck Helmet Warranty and is not considered to be a part of the Deck
Helmet service. Deck Helmet is not liable for the quality of such work
performed.
q    Coating between
Boards:
In some cases when deck boards are not spaced properly or the contraction over
the years has created limited space the Deck helmet coating can get caught in
between the boards. We are not able to remove the coating caught between the
boards but the good news is your Deck is fully protected.
 
The Deck
Helmet Process:
 
q   
Step 1: 
[redacted] Will Deliver the lumber to your home 1 week prior to your
projects estimated start date
And leave the
wood in the driveway.
 
q   
Step 2:  Low
Pressure Cleaning
§  
We will call you the
night prior to your appointment.
§  
Your deck will be cleaned
using our low pressure cleaning system
§  
We will apply our Eco Friendly Solution
 
 
[redacted] Please make
sure prior to our arrival that
§  
Your water is on
§  
Pets are inside
§  
All items are moved off and under your deck 100 feet
from your home
§  
And the gates are unlocked
[redacted] SEE
FURNITURE RELOCATION INSTRUCTIONS **
 
 
q    Step 3: 
Carpentry:
Deck Helmet
Carpentry Team will:
§  
Re-secure
the deck
§  
Re-nail
loose nails. 
§  
Replace
warped & rotting boards with pressure treated lumber using screws
§  
The
carpentry is either completed on the same day as the coating or in some cases
we come out on a separate day all depending on the weather and job size.
§  
The
reason behind this is the fact that the Deck Helmet Coating can only be applied
in nice weather CONDTIONS and on the not so perfect days we are able to DO the
carpentry.
§   We will notify the morning of the carpentry appointment since
we are not able to forcast what days it will be overcast and or rainy.
 
q    Step 4: Deck Helmet Coating
§   We will notify
you the night prior to arrival -
§   If it rains the
day of your appointment we will reschedule your appointment for the next nice
day
§   We will not call
to cancel but will call the night prior to your rescheduled appointment
Deck helmet Step
by step process
Step1- we will cover
and protect the entire back of your home with plastic.
Step 2 - Blow off your
deck
Step 3- applies our
Revolutionary Coating on the entire deck except directly underneath the deck.
Step 4- Dry Time is 48
hrs. After last coat is applied
 
[redacted] Please make sure the night prior to our
arrival[redacted]
§  
Move all items
off and under your deck
§  
Dogs inside and
the gates unlocked.
§  
The average deck
takes 1 to 2 days to complete depending on size and condition of deck. ** See Furniture Relocation
Instructions: [redacted]
 
q    Step 5: Job Completion SYSTEM Step by Step Process:
The day the project is completed you
will have until 8 pm that evening to inspect your deck. If you don’t call us
back we will assume you are happy with the work and charge your card or if you
paid by check please Call ###-###-####
 
Step 1:
The scheduling team will call and
notify once your deck is completed and request you inspect the deck prior to 8 pm
and then call ###-###-####. 
Step 2: Inspect your deck using the attached job completion checklist
Step 3: If there are any issues go to deckhelmet.com/punch list create a
punch list (this punch list will be emailed to the Coating manager and in most
cases he will be able to finish the touch ups the same day.
Step
4:  Call ###-###-#### to confirm you
have filled out the online punch list BEFORE 8 pm so that the Deck Helmet Scheduling Team can schedule
the team to fix the items on your list the same day or the next morning
depending on the time.  If you wait past
8pm to call we will have to start another job rather than complete your job the
next day.  At Deck Helmet our goal is to
finish what we start!
Step 5: The Coating team will arrive the next morning to
fix the items on your list you do not need to be home for this appointment.
 
Step 6: Deck Helmet support team will
then call you the next day to notify you that all items have been fixed
Step 7:
once you have reviewed the
work login to your punch list form online www.deckhelmet.com/jobcompletion
Step 8:
Check off next to
each item that it has been fixed no later than 7pm
Step 9.: Call ###-###-#### to confirm
that you have updated the punch list
If you don’t call before 7pm we
will assume the items have been fixed and we will charge your card on file!
[redacted]In the event
of inclement weather,
please be advised that your job may be rescheduled for another day. **
ESTIMATOR MUST REVIEW BOTH SIDES OF THE
WELCOME LETTER AND HAVE CUSTOMER SIGN FOR COMMISSON TO BE PAID!
 
Signature Customer_________________ Date
_________________________

We will mail refund check today .

After canceling the procedure because of employee issues I have tried for over 2 months to get my refund. I have talked to Lazar Atanasov, Executive Manager of the Metro Washington Area in Bethesda, MD several times. Each time he tells me the check was sent. Then when I called back after 10 days of waiting for a check mailed from Bethesda, MD, Mr. Atanasov said he would void that check and overnight me a check. That never happened either. My advice to anyone thinking of using Deck Helmet - run away as fast as you can. They are not customer service oriented -- they are just out for the money.

[A default letter is provided here which indicates your acceptance of the business's response.  If you...

wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and met with [redacted] on Tuesday, May 27, 2014 during the afternoon.  Mr. Apter has made a commitment to complete the project by the end of the week.  However, I would like to keep this complaint open until all remaining work is "satisfactory completed."  I will keep you posted! 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  However, I am not satisfied with the fact that I still have a dismantled deck due to Deck Helmet's...

lack of commitment and communication.  We never even received a formal apology from Deck Helmet.  See attached pictures. 
Regards,
[redacted]

I have 2pm to 3 pm  slot open with a 1 hour window  on Wednesday Oct 21, 2015  please confirm Jason A[redacted]CEODeck Helmet

Please see the attached letter, under whose Terms and Conditions I will accept the reslution.
Regards,
[redacted]
July 1, 2014The attached check in the amount of $4,552.08 represents final...

payment for the work on my deck (“Deck Helmet”) and my garage (“Garage Helmet”).  The final amount reflects a proration of $422.92 as a result of the constructive delays caused by Deck Helmet in completing the job in a timely manner, and the excess cost that incurred for storage of my garage’s contents while waiting for Deck Helmet to complete the work.DelayOur contract, dated March 15, promised that all work would be completed by April 30.  Work was not finally completed until June 28.  Deck Helmet advised me to remove all contents of my deck and garage so the work could be started.  As a result, I ordered a Portable On-Demand Storage unit (POD) for the contents of my garage, in expectation that Garage Helmet would complete work on or about April 30. Work was not completed on April 30.  In fact, Deck Helmet provided a continuing promise of when work would be completed: May 16, May 30, June 9, June 20, June 27, and finally, June 28.  All during this time, my garage’s contents remained in POD storage. I originally expected to pay $211.46 for one month’s POD rental fee for April-May.  However, Deck Helmet’s continuing delays, and inability to meet its own deadlines, cause me to incur excess expense for two additional month’s rental: May-June ($211.46), and June-July ($211.46).  This additional $422.92 excess cost is work on time. Attached are POD invoices as proof of the excess expense incurred, for your records.DamageIn addition to the delay caused by Deck Helmet, you also damaged my property due to careless application of the deck-coating product.  We were told that the areas around the deck would be covered by a tarp to protect against overspray.  This was not done.  As a result, the deck furniture has a light coating of white deck material, and the plants and shrubberies under the deck are similarly lightly covered with deck material.  Many of the plants are withering where they have been coated.  Photographs available upon request. Final PaymentWe are willing to waive any further damage claims and assessments against Deck Helmet in return for your accepting our final payment of $4,552.08.With this final payment I consider the matter closed, and that we are now in the 10-year warranty period, which I expect Deck Helmet to honor as per the contract.