Delivery Agent, Inc

Dear Mr***,
I do apologize for the delay on receiving your Seconds of Summer "Safety Pin Shorts"We have not received this merchandise from the manufacturer and we are currently unable to fulfill any ordersWe are working diligently with the manufacturer to get these items to us
so that we begin fulfilling these ordersThe status of these items on our website are labeled as back-order so that each customer is aware of the status of this merchandise
Mr***, I have upgraded your shipping to UPS Next Day Air so that when we do receive the item from the manufacturer we are able to send them out the fastest available shipping methodIf you would like to cancel your order you may do so and receive a full refund
Sincerely,
Nathan ***

Dear Ms***,I am truly sorry that your experience with us has been less than satisfactoryUnfortunately, due to the personalized nature of these orders(personal notes from the band members) there have been delays in receiving the merchandise from the manufacturerI
sincerely apologize for the delay and we will promptly ship your order when the merchandise is provided to usAlso, for your inconvenience I have provided a refund of your shipping cost, $15.03.Sincerely,***
*** *** ***

Revdex.com spoke with *** from the company and he stated that the ticketing department does not have an record of an email or phone call coming from the consumer regarding the refund

Dear MrShane Kiser,
I do apologize that you did not receive the Snowflake Pullover Hoodie on your December 23rd OrderAccording to our recorders your PayPal account was authorized for the full order amount of $However, we do not capture funds until your items actually
shipAccording our records the Can't Sleep Love Pillowcase was shipped on December 23rd and $was captured via your PayPal accountFunds were not captured for the Hoodie since it did not shipOn, December 28th, you contacted us regarding your order and it was confirmed that the pillowcase had shipped and that we were still awaiting stock on the hoodieAlso, in reviewing our records it does appear that a refund of $was processed to your PayPal on 12/30/and another refund of $was processed back to your PayPal account as wellThe total refund was for which essentially means that the pillowcase was provided to you at no charge
This same information was provided to PayPal when we were informed that you initiated a dispute you initiated, which was resolved on 1/14/Since you were never charged for the hoodie we are unable to process a refundUnfortunately, we do not have any control on how long a financial institution holds on to a temporary authorizationStandard practice is 3-business days
Sincerely,
Nathan

Order*** was received into our system at 11/28/5:28:PMAs this ordered entered our system, it was flagged with the following Fraud Error:SMS Fraud Check (AlertSuspend) Payment (type=CreditCard, transaction id=***) failed *** check (address result='N', zip
result='N')This means that the Billing Address and Zipcode provided in the Billing Information for the order did not match what the credit card company had on fileGenerally, these orders receive an automated email letting them know about the error and informing them that the order is canceledI will make sure to take this example to IT to investigate why this customer did not receive that important email.Our payment gateway shows that only an authorization of funds was created for this order as seen below:Transaction ID: *** AuthOnly 11/28/5:28:PM Successful $56.23I have reviewed our payment gateway and can not find any evidence of a capture of fundsThis was the same information relayed to the customer on 12/12/when they spoke with our representative *** over the phone. We do not know why the customer's bank is informing them that we captured funds on this order as there is no evidence of such activityWe even attempted to void the authorization manually on 12/12/in accordance with the customer's wishes and the authorization was already closed and could not be voided. In summation we have not captured/taken any funds from this customer for this order. Please let us know if any further information is required for this claim

Dear Mr***,
I am very sorry that the *** *** #Men's Vintage Finish Line T-Shirt was not available in time to ship for Christmas deliveryI have processed a refund of $which includes the price of the merchandise + the $in shipping costThis refund
will go back to your PayPal account and should reflect in 3-business daysI do apologize for any inconvenience
Sincerely,
***
Manager, Customer Care

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Revdex.com spoke with the business*** said that there was an issue and a few people did get the wrong insertThey are working with musician and her team to get the issue correctedThey have been told it could be 4-weeksThey will let the people on the
list dealing with this issue know once the item comes in and get them the correct product

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***,
and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
MusicToday stated in their response that they did not have an email from meIn response, I have attached an image file of the original email (IMG_2347) to MusicTodayI have also attached subsequent follow up emails to them after the original emailThey did not respond to any of the emailsThe timestamp shows that the email went to them in time for the cancellation, and they should have record of receiving this email
Regards,
*** ***

***,
Thanks for sending the attachments! We were able to find your e-mails and refund you in fullPlease let us know if you have any further questions or concerns regarding this matter!
Thanks,
***
Customer Service

We apologize that *** feels that he was treated unfairly by Musictoday
*** placed this request with the correct dates of the event posted on the website We can assure you the dates were never changed at any point during the request period which opened on Tuesday March
11thWe verified the information on the first request confirmation placed:
Date Sent: Tue Mar 15:37:EDT Fri Jul 7:PM
*** - Day Ticket Request
DAY TICKET REQUEST - GENERAL ADMISSION
*** *** *** *** **
*** *** information is the same on his confirmation:
Date Sent: Tue Mar 16:39:EDT Fri Jul 7:PM
*** - Day Ticket Request
DAY TICKET REQUEST - GENERAL ADMISSION
*** *** *** *** **
Had he e-mailed us between March 11th and March 23rd with this concern, we would have canceled his requestHowever he did not contact us until after the request was granted tickets and his credit card charged on March 25th
Facts aside, *** began his conversation with *** claiming the website was wrong and that we have to refund him*** was polite throughout the conversation which was overheard by people, including myselfSeveral minutes into the conversation, he then told us of his *** heritage and immediately accused us of being discriminatory by not refunding his order
Our All Sales Are Final policy is clearly explained and posted on the ticket request pageWe can cancel requests no questions asked during the day period but once a request is fulfilled and the credit card is charged, refunds are not allowed
Thanks,
Customer Service

We actually received an e-mail from *** ** regards to this situation on January 28th at 6:PMWe responded to the e-mail the next day at 1:PM advising *** to call us at the number provided with our hours of operation
If *** called us during our hours of
operation, we would have canceled and refunded the second order immediatelyHowever, at this point, so late after the purchase and the fact that the presales are over, a refund request will need to be forwarded to our in-house account manager for approvalIt is likely that due to the late request, we will not be able to honor a refundDue to our high ticket sales and e-mail volume, when we advise someone to call us it is their responsibility to follow upIf we don’t hear from them, we have to assume they changed their minds about the situation they were e-mailing aboutThanks,
Customer Service

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Dear Mr***,
I am very sorry that your signed *** *** poster arrived damagedUnfortunately, it wasn't until after you reached out to us regarding your poster that we were made aware that we would not be receiving any additional autographed postersUpon reviewing your order
(#***) I do see that the following appeasement were granted to you for this mishap:-Refund totaling *** was provided to youThe first refund of *** was processed on July 12th, and another refund of *** was processed on August 13, 2016.
-An unsigned poster was also provided to you.
Unfortunately, we are unable to provide any additional compensation other than what has already been provided.
Sincerely,
Nathan R***
*** *** ***

***,
Thanks again for your order from the *** storeI wanted to let you know that we are still awaiting the signed *** cards, they are still coming, its just taking a little bit longer to get those signed by each band member than initially expectedDue to your wait, I wanted to make you a special offer as compensation for the delayUpon speaking with band management, they were wondering if you would like to be called by one of the members of the band (I cannot promise which band member will be calling)If that sounds like something you would be interested in please reply back with the best number to callI will then find out when they will be calling so that you can be sure to be available for said callThanks again for your understanding and patience in the matter
Customer Service
*** ***
?

Revdex.com spoke with *** from the company and he stated that the consumer was refunded for the album and should have received the refund last week

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected]
Please send check to *** * *** *** *** *** ** ***
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Good afternoon! We have removed the email *** from our mailing listThis may take of to hrs to take effect
Sincerely,
Nathan