Delivery Agent, Inc

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Before I accept anything, I have a question. I've had people who ordered the separate $40 bundles tell me they received portions of their order and I spent $170 so why haven't I received anything at all?
Regards,
[redacted]

Hello,
 
We apologize that [redacted] was not transferred to Ticketing HD when she first called us, or was advised to e-mail [redacted] with her request.
Unless an order is marked as in default, automatic payments will be run on the due date. This is something...

only the ticketing HD can approve. However, [redacted] agreed to the payment schedule when making the purchase. It is not our responsibility to stop payments for a week until the person has funds in their accounts.
As [redacted] stated, she called Friday morning and spoke with [redacted] in Ticketing HD who generously offered to roll the payment of $57 back which she declined.
Thanks,
Musictoday Ticketing

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would...

not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]  
I do not have 2 of the shirts like they responded.  I was informed to ship one back which I did so the day I received it (unlike them taking my money and waiting 12 days before shipping out the product).  They did refund the shipping.  Its a shame they are the ones that handle most artists online merchandise so I will make sure to purchase in person from now on and never order from them again.  The refund of $6.86 in shipping hardly qualifies as customer service in my opinion when it was guaranteed for delivery by Christmas.

Dear Ms. [redacted],
 
I am very sorry to hear that your 16 piece dinnerware set arrived damaged. I have processed a refund of $69.99 for your 2nd set and it should appear on your account in the next 3-5 business days....

 
Sincerely,
 
Nathan
Manager, Customer Care

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[This response causes me great concern. I received a message similar to this one at the beginning of January where they promised that the product would be shipped in a few weeks and that I was at the top of the list, and when that time came and went, they refused to provide an update or respond at all. Further, their response blames the cause of the delay on the band's tour schedule, yet the band is NOT on tour. In fact, the band publishes their tour schedules (which are always over the summer, not the winter) directly on their website, so I know they are not on tour until May. Why would they lie about this unless they had no intention of sending the product? Finally, the advertisement was sent to me in a an email (not on a social media site) stating that if I purchased the product before December 2nd, I would receive an autographed holiday card. I don't understand how sending a holiday card in April, 4 months after I ordered the product, is fair or even close to what was represented on their advertisement that got me to purchase their product. It is my belief based on the misrepresentation that the band is on tour when they are not, and that these were supposed to be holiday cards that will not be available for another 1-2 months, that Music Today has no intention of ever sending me my order which is why I believe a full refund is appropriate. There seems to be a common theme among all Music Today communications and advertisements of false statements and empty promises. ]
Regards,
[redacted]

Revdex.com:
I accept the offer put forth by Delivery Agent. I know I originally wanted a refund, but with the product finally being shipped, I can certainly live with that. Long overdue but as the situation is resolved, all is well. I would like to thank you for taking my complaint and getting this done a lot faster than I could have ever done on my own. I seriously appreciate the services, excellent job. 
Regards,
-[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do not consider it resolved. the hoodie they just sent me is made of the same flimsy material so yeah that's just great they are just really trying to rip people off and I'm pretty upset about it. and on top of that they wanted me to send the one that is ruined back to them for them to investigate. I don't know what they're going to investigate..they are selling pieces of crap as closing on the website 
and I don't think that's right so I just think that it's worthwhile to investigate this company little bit more because obviously they're selling piss poor material to the public for outrageously high prices
Regards,
[redacted]

Dear Mr. [redacted],
I do apologize for the delay in receiving your full order. We have been awaiting stock for your all of your items, however, we are still waiting on the Peach Panther Bow Tie and the Riff Raff Peach Panther Autographed Poster. I have put in a request to ship the remaining...

items we do have in stock with upgraded shipping via UPS Next Day Air. This order should ship on Monday, October 24th and arrive to you by the 25th. Unfortunately, I do not have an ETA on the items that are currently out of stock, however, we will ship them out as soon as they arrive. I've also refunded [redacted] of your shipping; at total of [redacted] This will reflect on your account in 3-5 buisness days. 
Sincerely,
Nathan R[redacted]

Dear [redacted],
 
Upon review I see that you placed your order on November 10th, 2016 for a [redacted] digital download preorder. This order included a digital download of Dancing on Glass ($1.29) and [redacted] ($8.70). According to our records you were able to successfully...

download the single, [redacted]. Our records also indicate that a refund of $8.70 was processed on February, 2nd 2016 for the [redacted] download.  
I sincerely apologize that you were unable to download the [redacted] album successfully and we have processed your refund accordingly. Unfortunately, we are unable to provide a refund of the [redacted] digital download since our records show it has been successfully downloaded.
Please allow 3-5 business days for your refund to reflect on your statement.
 
Sincerely,
 
Nathan

Dear [redacted],
Thanks again for ordering from the [redacted] store. I'm so sorry for the delay in shipping your order! It seems that some of the limited edition Chicago posters we received arrived damaged, and we were attempting to see if there was any other stock...

available to replace the damaged posters. However we were not able to locate any other stock for this limited edition item. So I went ahead and refunded you in full for the poster, associated tax, and shipping. I just personally went and checked through the damaged stock and pulled the one that I thought was in the best condition, and I'm having that shipped out too you. As far as damage goes, it has a few minor tears and a wrinkle on the side boarder, which I think could be fixed by having it matted and framed by a professional. I know this isn't the most ideal situation, but I think its a good compromise. Let me know if you need anything else, or if you have any further questions.
Thanks,
Customer Service
Musictoday.com

Hello,Unfortunately we do not print artist presale tickets.Our presale tickets ship on the same day that we receive them from the box office which is approximately 2 weeks prior to the event. However Rush tickets will ship earlier in early June. This is stated on the order...

confirmations."Tickets will be shipped no later than 10 business days (approximately 2 weeks) before the event date; however they might be shipped earlier". Once tickets ship you will receive an email confirmation of your shipment.Thank You,Ticketing Customer Service Department

[redacted]
Thanks again for your order from the [redacted] webstore. I'm sorry to say that we did not receive enough copies to fulfill all over the orders placed, and we are not going to be receiving anymore that we know of. We will let you know if or when we get a restock of this item. The...

good news is that your account was never charged for this item, so no credit is needed. I do have a 15% off coupon for your next order from the store. Once again I apologize that we did not get enough LP's in to fulfill all orders!
Your 15% off promo code is [redacted]
[redacted]
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
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Revdex.com:
in reference to complaint ID[redacted]: Music Today refunded me for the album they could not help me download last week and I find this resolution satisfactory. I now consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
While I appreciate the offer, at this point after waiting for 6 months to receive what was supposed to be 2 autographed cards for the Christmas holiday, I would rather have monetary compensation for the part of my order that was not shipped.  I have devoted way too much time and effort trying to get the missing part of my order shipped to me and continuing to receive messages for 6 months saying the signed cards are coming at some unspecified time is quite frankly more than I can tolerate anymore.
Please send me a check for $900 so that I can go out and purchase the missing part of my order.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Review: I recently attempted to purchase pre-sale fan-club tickets through the website for the [redacted] show scheduled for September 28th 2013. The pre-sale began at 1:30 CST and there was no way to access the purchasing options prior to that time. At 1:25, I began refreshing my page over and over until the very moment the option became available. Once the option was available, instead of taking me to the purchasing area, I was instead re-directed to an error page which stated "This site can only be accessed from within the official site. If you believe you have reached this page in error, email [redacted]. I received the error over and over on my re-attempts and found out later that due to the errors with the links in their website, people who chose links for other venue locations were able to in fact buy tickets for the show I wanted because the links all went to a commonly shared purchase screen. By the time musictoday had the links working properly for the venue I wanted, all of the tickets were gone.I emailed the support box posted on the web page at the time of the error complete with screenshots and URLs which were in error however I have received no reply from MusicToday as of yet.Desired Settlement: I would like to purchase the pre-sale tickets as I should have been able to at the appropriate time through the appropriate links.

Business

Response:

The situation Mr [redacted] is describing is factual. Once the problem was recognized, Musictoday worked with [redacted] management to have a new presale the next morning. The e-mail below was sent to everyone who e-mailed us complaining about the problem and posted on Facebook. Everyone was happy with the effort and the opportunity to get tickets.

Review: Hi there,

I purchased a digital album from Music Today on August 25th and was unable to download it. I emailed customer service and received a response on 8/26 with some troubleshooting steps to follow. I followed all of the steps provided but still could not download the album. I let customer service know immediately and on 9/3 I received a response asking several more questions about my operating system which I responded to same day. I have not received a response since. I sent emails 9/4, 9/7 and 9/10 all unanswered. Please help me get this resolved, thank you so much!Desired Settlement: If Music Today cannot provide the product I paid for I would like my money back - I don't feel I should have to pay for something they can't actually deliver. Thank you!

Business

Response:

Revdex.com spoke with [redacted] from the company and he stated that the consumer was refunded for the album and should have received the refund last week.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

in reference to complaint ID[redacted]: Music Today refunded me for the album they could not help me download last week and I find this resolution satisfactory. I now consider this complaint resolved.

Regards,

Review: I ordered 2 products, using a $50 gift card and $7 on my credit card. One item, costing 49.99 was sized incorrectly, and I returned it. It was received back by the company. I emailed the company to ask when I would get a refund, and they credited my credit card the $7. They said my gift card would not be refunded because it was not money paid by me. This was not listed anywhere on the site. If it was, I obviously would not have sent back $50 pants in exchange for nothing.Desired Settlement: I would like a new gift card with the $50 credit on it.

Business

Response:

Dear Mr. [redacted],The order in question, [redacted], was purchased with $25 Live Nation Cash that provided the user with the option to use on concert tickets or by purchasing merchandise through the online store. By using the $25 promotional credit you agreed to the following terms and conditions:"The Live Nation® Concert Cash® Code ("Code") is a one-time use only voucher code good toward dollars-off final purchase for select concert tickets at participating Live Nation owned and operated venues in the US OR merchandise sold at the Musictoday store, based on availability under this program. Code may not be used toward both. Code cannot be used toward fan clubs, ticket packages or shipping charges. Exclusions may apply to TM+ tickets not sold directly by Live Nation. All ticket purchases are subject to the Purchase Policy. Code cannot be sold or bought. Void if sold or exchanged for compensation. Any unused value will be forfeited. One Code per transaction. Full Code Terms of Use apply."In reviewing your order I do see that $24.80 of the promotional concert cash was used to cover the cost of the two items placed in your and that your [redacted] was charged $7.18 to cover shipping as the promotional credit offer specifically states that it cannot be used for shipping charges. You returned your order to us and we have refunded your [redacted] $7.18 for your shipping charges. Unfortunately, we are unable to provide a refund of promotional credits used on this order, per the terms and conditions associated with the promotional credit. Sincerely,[redacted]

Review: I purchased tickets for the up coming [redacted] Concert in [redacted] As I was preceding with the online purchase I got an error message that told me the page had been timed out and to empty my cart and try again. I went back and deleted my 2 tickets and added them again. This time the purchase went through and I was taken to a confirmation page congratulating me on my purchase (this did not happen the previous time). A few hours later I received 2 separate emails with 2 separate confirmation numbers for 2 separate purchases. I was charged twice for my tickets. Even though the first attempt did not appear to go through, and gave me an error message with instruction to try again, I was still charged. This was confirmed after checking our CC account, 2 charges for $112 each. I have attempted to contact the customer service department several times (4) and have had absolutely no acknowledgment from them. This was 100% site error and I am very upset no one is even responding to my emails. This is a very deceitful way of doing business not to mention the horrible service.Desired Settlement: I would like a refund for the extra set of tickets I was charged for. I would also like this incident to be on record for their horrific customer service...it's inexcusable. Thank you,[redacted]

Business

Response:

We actually received an e-mail from [redacted] regards to this situation on January 28th at 6:55 PM. We responded to the e-mail the next day at 1:37 PM advising [redacted] to call us at the number provided with our hours of operation.
If [redacted] called us during our hours of operation, we would have canceled and refunded the second order immediately. However, at this point, so late after the purchase and the fact that the presales are over, a refund request will need to be forwarded to our in-house account manager for approval. It is likely that due to the late request, we will not be able to honor a refund.
Due to our high ticket sales and e-mail volume, when we advise someone to call us it is their responsibility to follow up. If we don’t hear from them, we have to assume they changed their minds about the situation they were e-mailing about.

Thanks,
Customer Service

Business

Response:

I spoke with [redacted] from the business. The refund for the second set of tickets was approved by Management and will be process on Monday. It may take 24-48 hours for the funds to fully process into her account at that point.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,

Within 2 hours of placing an online order with Music Today my [redacted] card, which I have had for 25 years, was compromised and 2 attempts were made to use it for gas and other purchases. Fortunately, both attempts were denied, but I have had to cancel my card and we are attempting to make sure my credit is not compromised. Initially we had to ask [redacted] to cancel the charge for the concert tickets but subsequently have asked them not to report that as fraud, since I did use my card to purchase the tickets. I hope no one else's card was compromised and would appreciate hearing from Music Today regarding this situation.