Delivery Agent, Inc

***,
Thanks again for your order from the *** storeWe apologize for the delay on the signed holiday cards, we just got an update that those cards should be shipping from our warehouse in 4-weeksThe delay is due to the band being on tour, which makes the logistics of getting
those signed difficultI'm sorry that someone incorrectly gave you a ship date, as they were advertised to ship "after the holidays" on ***I went ahead a refunded you $for shipping due to the delayI had the client push your signature's to the front of the line so that it can be shipped out as fast as possible. If you would like a full refund then please return both of the box-set's unopened, with sealed CD's and along with all of the components of the kit back to us for a refundPlease let us know if you need a return label and forms if you intend on returning the sets!
Thanks,
Customer Service

***,
Thanks again for your order from the *** storeLike I said before, the update we got said that the cards should be shipping from our warehouse in 4-weeks. Your cards are still set to be shipped out once we receive them from the band. I'm sorry for the confusion, but the delay is due to the bands schedule(Sorry I said tour), which makes the logistics of getting those signed difficultThe cards were advertised to ship "after the holidays", which we never gave an exact ship dateSo, if you would like a full refund then please return both of the box-set's unopened, with sealed CD's and along with all of the components of the kit back to us for a refundWe are unable to refund you in full because that the advertised holiday cards have yet to be shipped, so you will need to follow the instructions above, and return the received components of the kit for a full refundPlease let us know if you need a return label and forms if you intend on returning the sets for a refundOnce again, we are sorry for the delay, but we do intend on shipping the cards when they arrive!
So just to recap
1) We do intend on shipping *** cards when they arrive from the clientOnce again, we have confirmed that his cards are at the top of the list to be signed and shipped out as soon as they are signed!
2) If *** wants a refund then he will need to return all of the components from the box-set he ordered unopened for a refund back to our returns departmentWe are not able to just refund him in full, as he has received all of the other components of said box-set, and is just missing the holiday cardsSo he will need to send all of the received parts of the set back for a refund unopened
Our A+ Revdex.com standing should show that we do follow up, take care of our customers and have maintained a good rating since we have been in business
Thanks,
Customer Service

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe facts stated by the business are flat out wrongIt was not minutes into my phone call with *** that I spoke about my religious conflict with the dates in question; my religious conflict was THE REASON for the call in the first place and was first addressed to the representative who preceded *** and then was immediately brought up to *** when I asked for a supervisorIt is a bit disconcerting that a) five people were listening to one call and, during such time, taking no action to rectify the situation and b) listening to this call and remaining silent while I was verbally abused
Regards,
*** ***

Dear Ms***,
I'm trying to locate the orders in question, however, I am only able to locate order under your name and email addressThis order, ***, was placed on November 3rd, for *** *** pre-order bundle for a total of Unfortunately, this order was
flagged by our fraud department as the billing address and zip code did not match what was on file with the bank that issues the credit card used for that transactionSubsequently your order was canceled and you were not charged for this order.Unfortunately, I am unable to locate any further orders with the information you provided in this Revdex.com complaintPlease provide adequate order information so that I may address this inquiry accurately
Sincerely,
*** ***

Dear Mr***,
I have reviewed your order (#***) and our records show that a refund of $was processed back to your VISA ending in on December 22nd,
According to our records this refund was successfully processed and all funds have been returned to you
Please check with your financial institution if you are unable to locate this refundPlease note that it may reflect on your statement approx3-days after the processing dateSincerely,
Nathan ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

I ordered a t-shirt for $from ShopFoxTV which these crooks took my money and never sentI had to call and cancel my order and get a refund which we'll see if the $ is credited to my cardIt's supposedly a third party that's not affiliated with them but either way if Fox wants to make money on these items they need to dump these losers and get a type-A company that does what they promise onlineI give this place an F- if there were ever such a ratingThey are in Bankruptcy yet they are still allowed to do the same shady work that caused their problems to begin with

Dear Ms. [redacted],First, I would like to apologize if your experience was less than satisfactory.Upon reviewing your accounts it does appear that both of your orders inquestion were voided due to our fraud detection system. This happens when...

thebilling address you entered is incorrect or is partially missing someinformation. It does appear as if there was an issue with the information thatwas entered which resulted in the unfortunate cancellation of your orders. Since both of your orders were voided, you were not charged for the items. Atthe time of your order we do place an authorization for the amount of your order,however, we do not charge your card until your order is shipped. Anyauthorizations that appeared on your card should have been cleared by your bankwithin 3-5 business days of placing your order. If you are still interested inthe merchandise you may place another order online or by giving us a call and arepresentative will be happy to assist you with your order. However, I dorecommend contacting your banking institution to confirm the correct billingaddress needed to avoid any further delays or cancellations. I sincerely apologize for the inconvenience and we hope to speak with you soon!
[redacted]

Within 2 hours of placing an online order with Music Today my [redacted] card, which I have had for 25 years, was compromised and 2 attempts were made to use it for gas and other purchases. Fortunately, both attempts were denied, but I have had to cancel my card and we are attempting to make sure my credit is not compromised. Initially we had to ask [redacted] to cancel the charge for the concert tickets but subsequently have asked them not to report that as fraud, since I did use my card to purchase the tickets. I hope no one else's card was compromised and would appreciate hearing from Music Today regarding this situation.

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,[redacted]
This company refuses to understand my bank confirmed their capture of funds from my account.  I have proof from my bank with their tracking number from this company that shows and proves they took funds from my account. This company seems to think financial institutions can't track money or my bank is incapable of tracking money from their customers accounts which completely absurd! They stole my money and refuse to acknowledge they did so because it's very apparent they have no idea where or what they did with the money after they took it from my account. My bank is standing by me and the fact this company charged my account for services they never rendered is a crime. I never requested they stop the transaction or declined the products, and they never sent an email or called me like they claimed in their response. Also, I received products that I purchased just a week prior to this purchase with the same method of payment with no issues so someone is pulling a fraudulent stunt in my opinion. I have a valid complaint confirmed by my bank with tracking numbers the bank uses to authorize my payment to this institution and they amount they charged my account this is matter of fact, and because they can't find the payment in their system is not enough because someone collected those funds in that business, that is a fact proved by my bank!

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Hi there,
I have not received my refund promised me as resolution to this case (#[redacted]).  They refunded my a different order then recharged me the same amount.  I called them about it.  They said they would refund me the correct order.  That was on Nov. 17th.  I have still not received any refund.
Thank You.
 [redacted]

After speaking with [redacted] from the business he apologies for the hassle cause by this. He has processed the remaining part of the purchase, [redacted]. That is in additional to the $[redacted] that was already refunded for the shipping. This should take 24-48 business hours to go to the customer’s bank. HE should have it by Monday.

Hello,Your ticket order is still pending shipment and should be fulfilled by the end of next week [between 4/13/15 and 4/17/15].Sincerely,Customer Service

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] I have a complaint ID [redacted] with Music Today. There response was that my billing address was incorrect. It is not incorrect and they should of let me know they thought it was when I placed the order. I can not reorder my merchandise because it was a special sale and I am now not going to pay full price to order it again. I mean I can't just up and move because they think my billing address is wrong. I have never had any issues at all with my billing address and my credit cards. They are all correct. I find this answer to be a poor excuse as to why I never received my merchandise. 
[redacted]

Dear Mr. [redacted],
I do apologize for the delayed release of the, Know-It-All vinyl by [redacted]. The estimated shipping date is a place holder date set by the manufacture and may change due to demand of the product and unfortunately this was the case for the Vinyl LP. For your...

inconvenience I have issued a refund of $10.10 to cover the shipping charges you incurred at the time of your order. Please allow 3-5 business days for this credit to reflect on your account. 
I do apologize for the kickback of your email. We do have filters in place that will bounce back emails for various reasons. Please know that this is an automated process and was not deliberately done because you had a complaint. 
 
Sincerely,
 
Nathan R[redacted]

I spoke with [redacted] from the business. The refund for the second set of tickets was approved by Management and will be process on Monday. It may take 24-48 hours for the funds to fully process into her account at that point.

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I opened a complaint with the Revdex.com back in February about Music Today. The case was closed because Music Today promised to ship a product to me that was ordered back in November of last year. They never shipped the product even though the case was closed. The basis of my complaint is that Music Today each month promises to ship the product, but as the months go by, they do not ship the product. It is now April and I still have not received the product I ordered back from November 2013. It is still my believe they have no intention and/or ability to ship the product. Below are the details of my order: On November 29th, 2013, I received an advertisement that claimed if I purchased a product from Music Today before December 2nd, I would receive an autographed holiday card signed by all of the members of [redacted]. I thought this would be a great gift so I ordered 2 of them on November 30th, 2013, clearly before the cutoff date. On January 7th, 2014 I wrote to Music Today to ask about the status of my order. They responded on January 8th, 2014 saying they had no record of my order, even though I sent an order confirmation. I sent the order confirmation again on January 8th, 2014. On January 9th, 2014 they tried to tell me that I was not due any autographed holiday cards. So, on that same day, I sent the advertisement from which I placed the order, and the following day, [redacted] from Music Today responded saying I was owed the cards, but they did not have any in stock. At that time, they offered me stickers from the [redacted] instead of autographed signatures. The cost of my order was over $100, the cost of the stickers was $7. I explained this was not an acceptable offer, and asked for a full refund or for the autographed cards to be shipped. On January 14th, 2014 I asked for an update as I had received a response since my January 10th inquiry. On January 15th, [redacted] from Music Today responded saying I had been added to the list to receive the autographed cards, but provided no ship date. The following day I asked for a ship date, but they refused to respond. On January 23rd, 2014, I was promised the cards would arrive by the end of January. On February, 3rd, 2014, I still had not received my order, so I asked for an update. No response was given. On February 17th, 2014, I still had not received my order or a response, so I wrote and asked for an update. To date, I still have not received any responses from Music Today about my order leading me to believe they have no intention of shipping my order or refunding my money.

I have received a response from the business regarding this complaint; they have apologized and refunded my purchase on February 23.  Thank you for your help in this...

matter.  You may now update this complaint as closed.
[redacted]

[redacted],
Thanks again for your order from the [redacted] store. I'm sorry that the second hoodie that was sent is damaged now. I'm going to send you a third hoodie, with...

hopes that it will be of better quality. Can you please return the damaged hoodie one the new one is received, so that we can investigate the damage further. Please let us know if you need anything else!
 
Thanks,
Customer Service

[redacted]
We are terribly sorry that your jacket arrived damaged. I'm going to reship another jacket today, since inventory shows that we only have one left in stock and I fear that by the time your return makes it back that our quantities will be diminished. All I ask of you is to please...

return the damaged jacket once you receive the replacement that I'm sending today. Once again, I'm sorry for the hassle on your end. Please let us know if you have any further questions or need any additional assistance in regards to your order!
Thanks,
[redacted]
[redacted]