Delivery Agent, Inc

Review: I have 2 orders with this company that I ordered on May 2, 2015 and May 4, 2015, I paid for 7-10 day shipping. I have not received these orders. I have sent numerous emails thru their customer service email option and heard nothing. I called 2 weeks ago and asked about the orders. I was told they were on back order and they just came in that week and will be shipping out in a day or 2. However, they are still in processing status on their website and I have not received anything. I would like a truthful answer to where my orders are and if they would ship them express shipping now for free so that I can get them right away since it's been months now. Or my money back in full as soon as possible. This is unbelievable. The order numbers I have with them are [redacted] and [redacted].Desired Settlement: Delivery of my products right away, express overnight shipping or if that's to difficult for them my money back.

Business

Response:

Dear Ms. [redacted],First, I would like to apologize if your experience was less than satisfactory.Upon reviewing your accounts it does appear that both of your orders inquestion were voided due to our fraud detection system. This happens when thebilling address you entered is incorrect or is partially missing someinformation. It does appear as if there was an issue with the information thatwas entered which resulted in the unfortunate cancellation of your orders. Since both of your orders were voided, you were not charged for the items. Atthe time of your order we do place an authorization for the amount of your order,however, we do not charge your card until your order is shipped. Anyauthorizations that appeared on your card should have been cleared by your bankwithin 3-5 business days of placing your order. If you are still interested inthe merchandise you may place another order online or by giving us a call and arepresentative will be happy to assist you with your order. However, I dorecommend contacting your banking institution to confirm the correct billingaddress needed to avoid any further delays or cancellations. I sincerely apologize for the inconvenience and we hope to speak with you soon!

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I have a complaint ID [redacted] with Music Today. There response was that my billing address was incorrect. It is not incorrect and they should of let me know they thought it was when I placed the order. I can not reorder my merchandise because it was a special sale and I am now not going to pay full price to order it again. I mean I can't just up and move because they think my billing address is wrong. I have never had any issues at all with my billing address and my credit cards. They are all correct. I find this answer to be a poor excuse as to why I never received my merchandise.

Review: I ordered tickets on Jan 30th for a concert that was in July. My credit card was charged that same day, so they have had my money since Jan 30th and have not sent my tickets. What are they doing with my money? I paid extra for "rush" shipping and still haven't received my tickets. I sent an email to customer service and they stated,

"Our presale tickets ship on the same day that we receive them from the box office which is approximately 2 weeks prior to the event. Once tickets ship you will receive an email confirmation of your shipment". I contacted the venue box office and was told that that isn't true. If tickets were ordered directly from the box office online they would ship them as soon as they were paid for. After reading other complaints I have to wonder if they have even been paid for by Music Today. I have ordered tickets from other ticket agency and the tickets are delivered within 2 weeks of placing the order.Desired Settlement: I want the exact tickets I ordered to be delivered to me no later than May 31st.

Business

Response:

Hello,Unfortunately we do not print artist presale tickets.Our presale tickets ship on the same day that we receive them from the box office which is approximately 2 weeks prior to the event. However Rush tickets will ship earlier in early June. This is stated on the order confirmations."Tickets will be shipped no later than 10 business days (approximately 2 weeks) before the event date; however they might be shipped earlier". Once tickets ship you will receive an email confirmation of your shipment.Thank You,Ticketing Customer Service Department

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Review: On September 27,2013 I placed an order at [redacted] which this company handles orders for. I received a confirmation email with a order [redacted]. Hours passed & my account at brucelee.com stated no orders found. I checked my credit card Billing online & found that the amount of the order $857.04usd was authorized. I called music today twice that evening only to find I had entered into a nightmare of ignorance,insults & incompetence when they repeated my credit card had declined the transaction. I called [redacted] twice & was confirmed twice that the order in the amount of $854.04usd by musictoday was authorized. I am outraged by this.Desired Settlement: Cancel this order immediately! These people are incompetent & potentially dangerous!

Business

Response:

We actually contacted [redacted] this morning (9/30/13)to help get his payment issue sorted out. Upon contact, [redacted] said that he was able to resolve his issue with the help of[redacted] and one of our rep's on a three way phone call to further discuss the matter. He then placed a new order via our web-store. Please let us know if [redacted] requires any additional assistance!

Thanks,

Customer Service

Review: I had ordered a show poster online the day of the concert as it was a service/product that was a benefit of being a member of a fan club. The poster did not ship around the time frame that was expected. I had to contact customer service as there was no communication that there was a problem with my order. I contacted customer service and was told it was back ordered and they were waiting for more to come in stock. I was also told that if I had not heard anything in a week that I should call again. I thought this was weird because it was a limited number print and how could they get more in stock. A week later I called back since I had not received the poster yet. The person on the line was very rude and could not tell me if they would be getting more in. I asked if she could find out for me or give the contact information of somebody that could. She replied that she could not give the information, but said that she would contact this person and it would take a day or two for them to get back to her. Three business days later and I have not heard from her yet,. In the meanwhile I contacted the poster maker and they confirmed that they had shipped all that were made and were not going to be making anymore as it is a limited number of print. A side note is that I could have bought the poster at the concert that night, but since they offered this deal, I thought that it would be a great benefit of not having to hold on to the poster and it get damaged by rain. Also If I were to purchase this poster now it on [redacted] or other poster dealers it is as least twice as much. I have also sent multiple emails and no replies. I am a little disappointed with the customer service as I have had to do all the leg work investigating this when the company was full aware that it oversold the posters.Desired Settlement: I would like the poster that I purchased online plus compensation for having to spend my time doing trying to figure out what was going on with my order. If I knew that I was not going to get my poster, I would have just purchased one at the concert.

Business

Response:

Dear [redacted],

Thanks again for ordering from the [redacted] store. I'm so sorry for the delay in shipping your order! It seems that some of the limited edition Chicago posters we received arrived damaged, and we were attempting to see if there was any other stock available to replace the damaged posters. However we were not able to locate any other stock for this limited edition item. So I went ahead and refunded you in full for the poster, associated tax, and shipping. I just personally went and checked through the damaged stock and pulled the one that I thought was in the best condition, and I'm having that shipped out too you. As far as damage goes, it has a few minor tears and a wrinkle on the side boarder, which I think could be fixed by having it matted and framed by a professional. I know this isn't the most ideal situation, but I think its a good compromise. Let me know if you need anything else, or if you have any further questions.

Thanks,

Customer Service

Musictoday.com

Review: I purchased VIP tickets for the [redacted] from Music Today. A number of acts withdrew from the festival prior to the event. Due to this, refunds were offered through Music Today. The instructions from Music Today were given via email, and said to send the refund request to [redacted] prior to 5PM on August 13th. I sent my refund request to the address specified prior to this time. Music Today did not respond to my refund request. Since then, I have attempted to follow up with them numerous times, but Music Today has still not provided correspondence or the refund as requested.Desired Settlement: I desire the refund as specified in the email for the full amount of my purchase.

Business

Response:

Revdex.com spoke with [redacted] from the company and he stated that the ticketing department does not have an record of an email or phone call coming from the consumer regarding the refund.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

MusicToday stated in their response that they did not have an email from me. In response, I have attached an image file of the original email (IMG_2347) to MusicToday. I have also attached subsequent follow up emails to them after the original email. They did not respond to any of the emails. The timestamp shows that the email went to them in time for the cancellation, and they should have record of receiving this email.

Regards,

Business

Response:

[redacted],

Thanks for sending the attachments! We were able to find your e-mails and refund you in full. Please let us know if you have any further questions or concerns regarding this matter!

Thanks,

Customer Service

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: I ordered two tickets online to a music festival on May 17th from Musictoday.com. The tickets were for a one-day pass on Friday, May 31st. I contacted MusicToday on Thursday May 30th because I hadn't gotten the tickets. They told me to contact the venue. I did, and the venue had no record of any ticket purchase. I asked MusicToday for a refund. They said no, it was a valid purchase and their understanding was that the venue was mailing the tickets. Since I did not receive the tickets, I filed a dispute with my credit card company in the amount of $79.80, the full value of the purchase price.Desired Settlement: Refund back to my [redacted] card in the amount of $79.80.

Business

Response:

The venue, [redacted], always mails out their own tickets. We just capture the orders. It is unfortunate that he was told by someone at the venue that they had no record of his order as this was incorrect information.

Review: in August of last year I purchased a hundred dollar hoodie from them. it fell apart in the washing machine after two washes. it came with no care instructions: besides just to wash with like colors, which I did. after getting a return and exchanging it for exactly the same hoodie it fell apart again! the company also did try to refund the money to the credit card that I used to purchase the hoodie however, I explain to them several times in our correspondence that I no longer have the credit card. so here I am again with the number two which fell apart again after two washes. paying $100 for a hoodie means that it should be made better than [redacted] merchandise and frankly, its not. and I'm sure the band members that are represented on the clothing would not be happy to know that [redacted] company is ripping people offer clothing that falls apart. I again contacted [redacted] or music today, and they have not yet responded to my inquiry. it is ridiculous, that they told me that I can take care of the hoodie in a washing machine and dryer here at the house however, that does not seem to be the case. 1 customer service agent even suggested that I do not wear the article of clothing that I purchased from them. that is ridiculous! If you are going to pay $100 for a hoodie you should be able to wear it for at least a few months before having to worry about the material disintegrating in the washing machine. other merchandise has been bought by me and my family and friends from this company and I am outraged with the amount of crap I've had to go through over this hoodie.Desired Settlement: I would like a [redacted] hockey hoodie that does not fall apart in the washing machine after washing it only two times. I do not want cash back I want the hoodie that I purchase in the first place to be able to be worn. it makes me wonder how many other people around the country have the ripped off for this piece of crap hoodie.

Business

Response:

[redacted],

Thanks again for your order from the [redacted] store. I'm sorry that the second hoodie that was sent is damaged now. I'm going to send you a third hoodie, with hopes that it will be of better quality. Can you please return the damaged hoodie one the new one is received, so that we can investigate the damage further. Please let us know if you need anything else!

Thanks,

Customer Service

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I do not consider it resolved. the hoodie they just sent me is made of the same flimsy material so yeah that's just great they are just really trying to rip people off and I'm pretty upset about it. and on top of that they wanted me to send the one that is ruined back to them for them to investigate. I don't know what they're going to investigate..they are selling pieces of crap as closing on the website

Review: Only received 2 boxes which were the 2 sets of 16pc dinnerware set. Did not receive the rest of my order. I returned the 2 sets of 16pc dinnerware as they both were damaged on Nov 16th. Sent both sets back on Nov.16th through the post office, could not purchase the tracking per the post office because the [redacted] Store pays for return postage.Nov. 18th received email:Credit of 1 16pc dinnerware setCalled the customer service that I needed credit for 1 more set. Have not gotten credit or any resolution to this. I have no product and no credit either.Desired Settlement: Give me credit for the other 16pc dinnerware set. I DO NOT HAVE the product.

Business

Response:

Dear Ms. [redacted], I am very sorry to hear that your 16 piece dinnerware set arrived damaged. I have processed a refund of $69.99 for your 2nd set and it should appear on your account in the next 3-5 business days. Sincerely, NathanManager, Customer Care

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: I placed an order that was never fulfilled. I have contacted the company many times via phone and email. Each time a representative tells me the same thing. They will ask a supervisor and get back to me with more information. Literally not a single representative has gotten back to me of the dozen I have spoken over a year. The product was back ordered, and they told me it could take 1-4 weeks to fulfill. It has been sixty four weeks since my order was placed, one year and nearly four months.Desired Settlement: I want my order delivered plus interest. If a person doesn't pay a bill for over a year it would be sent to collections with additional fees and costs attached. This company should be held accountable by the same standards.

Business

Response:

[redacted]

Thanks again for your order from the [redacted] webstore. I'm sorry to say that we did not receive enough copies to fulfill all over the orders placed, and we are not going to be receiving anymore that we know of. We will let you know if or when we get a restock of this item. The good news is that your account was never charged for this item, so no credit is needed. I do have a 15% off coupon for your next order from the store. Once again I apologize that we did not get enough LP's in to fulfill all orders!

Your 15% off promo code is [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: I tried to place a second order on September 30th but I continued to have major problems with order site [redacted] on October 3,2013 I again canceled order [redacted] however the order remains active at [redacted] I called musictoday.com several times again & was told order is active/not active depending on who I spoke to. This is ridiculous!Desired Settlement: I want this order canceled & my account at [redacted] closed!

Review: On February 23, I purchased an MP3 album from this business which failed to download after multiple attempts. When I submitted a complaint, the company failed to reply to my message or address the issue; I reported this on March 11 and asked for a refund. The company did not respond to this message either, nor did they honor my request.Desired Settlement: Full and immediate refund of $10.80 to my debit card for defective product and non-response to issue queries on February 23 and March 11.

Consumer

Response:

I have received a response from the business regarding this complaint; they have apologized and refunded my purchase on February 23. Thank you for your help in this matter. You may now update this complaint as closed.

Review: I ordered four different products from this business on the 28th of November at 5:26pm totaling $75.65 using my credit card. So after 14 days and not receiving anything in return for my purchase I called [redacted] to inquire about my purchase. I was told that my purchase was cancelled because the system flagged my order because of my address not matching the credit card address, this is very understandable. The problem is they never called me or sent an email to notify me of this situation. The company also took the payment on the 28th which is clearly shown on my bank statement which I verified with[redacted] twice on the 12th of December. This company is denying that they took my payment which my bank and my statement clearly reflect that they did. I sent an email copies of my bank statement to this company yesterday after talking with one of their supervisors. [redacted] has started an investigation to track my money at my banks request. The real problem is this company's lack of communication and inability to track their money flow from their customers. This was a Christmas gift purchase that is now not going to happen because this company has either misplaced my funds, or stolen my funds to which my bank can verify my claim it was paid the day their business requested payment. I want my money back or my order placed and sent in a timely fashion before Christmas. Bah Humbug!Desired Settlement: They can either refund my money or restart the order and send me my products I ordered. I have used this company before, I received a product from this company just last week so I don't know why they can't call a customer or send an email if they have issues.

Business

Response:

Order[redacted] was received into our system at 11/28/2014 5:28:43 PM. As this ordered entered our system, it was flagged with the following Fraud Error:SMS Fraud Check (AlertSuspend) Payment (type=CreditCard, transaction id=[redacted]) failed [redacted] check (address result='N', zip result='N')This means that the Billing Address and Zipcode provided in the Billing Information for the order did not match what the credit card company had on file. Generally, these orders receive an automated email letting them know about the error and informing them that the order is canceled. I will make sure to take this example to IT to investigate why this customer did not receive that important email.Our payment gateway shows that only an authorization of funds was created for this order as seen below:Transaction ID: [redacted] AuthOnly 11/28/2014 5:28:42 PM Successful $56.23I have reviewed our payment gateway and can not find any evidence of a capture of funds. This was the same information relayed to the customer on 12/12/14 when they spoke with our representative [redacted] over the phone. We do not know why the customer's bank is informing them that we captured funds on this order as there is no evidence of such activity. We even attempted to void the authorization manually on 12/12/14 in accordance with the customer's wishes and the authorization was already closed and could not be voided. In summation we have not captured/taken any funds from this customer for this order. Please let us know if any further information is required for this claim.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

This company refuses to understand my bank confirmed their capture of funds from my account. I have proof from my bank with their tracking number from this company that shows and proves they took funds from my account. This company seems to think financial institutions can't track money or my bank is incapable of tracking money from their customers accounts which completely absurd! They stole my money and refuse to acknowledge they did so because it's very apparent they have no idea where or what they did with the money after they took it from my account. My bank is standing by me and the fact this company charged my account for services they never rendered is a crime. I never requested they stop the transaction or declined the products, and they never sent an email or called me like they claimed in their response. Also, I received products that I purchased just a week prior to this purchase with the same method of payment with no issues so someone is pulling a fraudulent stunt in my opinion. I have a valid complaint confirmed by my bank with tracking numbers the bank uses to authorize my payment to this institution and they amount they charged my account this is matter of fact, and because they can't find the payment in their system is not enough because someone collected those funds in that business, that is a fact proved by my bank!

Review: I placed and online order on 11/24/2015 for 5 Seconds of Summer merchandise. I initially did not receive any type of shipping notification by the estimated ship by date of 12/04/2015. I sent a reply email, as the company states to do with concerns, but I never received a response. I then called customer service and they stated that a couple of the items were on back order and they are trying to get them out by Christmas. I told them to send the item that they had so at least I would have something to wrap. I did receive 2 of the items by Christmas however to date, I still have not received the third. I called customer service again on 11/13/2016 and they said that I should here something in 4 weeks and if not to call back. The employee stated that they are waiting to see if the manufacturer is going to fill the orders they already have. I inquired about their communication with the manufacturer since it has been 8 weeks already. The employee stated that they are only responsible for the distribution. I quoted their website which states "Delivery Agent, Inc. is the seller of all 5SOS merchandise and is solely responsible for all aspects of your purchase." All aspects of my purchase includes the manufacturing to me.

It is clear to me that the employees have a scripted response and any attempt at an intelligent answer as to when I would receive the merchandise was futile.

If there is such a back order, why is the same item still available for sale on their website?Desired Settlement: The easy answer would be for a refund however this is not a monetary dispute, it is a service issue. Simply giving back money (which they offered) would not change the circumstance of how they do business. I would like my teenage daughter to have the merchandise that I purchase and paid for two months ago from a company whose name is ironically "Delivery Agent". Please deliver the items in a timely manner and/or provide a legitimate timeline as to when to expect to take delivery.

Business

Response:

Dear Mr. [redacted],I do apologize for the delay on receiving your 5 Seconds of Summer "Safety Pin Shorts". We have not received this merchandise from the manufacturer and we are currently unable to fulfill any orders. We are working diligently with the manufacturer to get these items to us so that we begin fulfilling these orders. The status of these items on our website are labeled as back-order so that each customer is aware of the status of this merchandise. Mr. [redacted], I have upgraded your shipping to UPS Next Day Air so that when we do receive the item from the manufacturer we are able to send them out the fastest available shipping method. If you would like to cancel your order you may do so and receive a full refund. Sincerely, Nathan [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: Tickets for concerts were presented to me, the requester, as Monday, Tuesday and Wednesday concerts - via online display and verbal communication with a MusicToday representative on the phone. I put in a request under the impression that tickets were for 7/14-7/16. However, it turns out the dates are in fact 7/11-7/13, which conflicts with my Jewish religious observance of the Sabbath. Had I known that the shows were IN FACT over the weekend, I would have never put in the aforementioned request. Customer service has not only berated and belittled my situation but has steadfastly denied any attempt to remedy the situation and propagated a discriminatory attitude toward me. The main person of contact with whom I had serious problems was [redacted] (no last name given) at Ticketing Support for MusicToday. She acted downright callously toward me and was beyond disrespectful and discourteous. I was appalled at her behavior and seriously question the leadership at MusicToday for putting her in a supervisory position in customer service when it is clear she had zero desire to both empathize with a customer and effectively work to resolve a legitimate issue. She had no intellectual understanding of the situation even after I repeatedly explained how my circumstance provides for a remedy under a breach of contract/misrepresentation (unintentional) of the information provided to the consumer.Desired Settlement: I desire to receive a full refund.

Business

Response:

We apologize that [redacted] feels that he was treated unfairly by Musictoday.
[redacted] placed this request with the correct dates of the event posted on the website We can assure you the dates were never changed at any point during the request period which opened on Tuesday March 11th. We verified the information on the first request confirmation placed:

Date Sent: Tue Mar 11 15:37:25 EDT 2014

Fri Jul 11 2014
7:00 PM

[redacted] - 3 Day Ticket Request
3 DAY TICKET REQUEST - GENERAL ADMISSION

[redacted] information is the same on his confirmation:
Date Sent: Tue Mar 11 16:39:24 EDT 2014

Fri Jul 11 2014
7:00 PM

[redacted] - 3 Day Ticket Request
3 DAY TICKET REQUEST - GENERAL ADMISSION

Had he e-mailed us between March 11th and March 23rd with this concern, we would have canceled his request. However he did not contact us until after the request was granted tickets and his credit card charged on March 25th.

Facts aside, [redacted] began his conversation with [redacted] claiming the website was wrong and that we have to refund him. [redacted] was polite throughout the conversation which was overheard by 5 people, including myself. Several minutes into the conversation, he then told us of his [redacted] heritage and immediately accused us of being discriminatory by not refunding his order.
Our All Sales Are Final policy is clearly explained and posted on the ticket request page. We can cancel requests no questions asked during the 12 day period but once a request is fulfilled and the credit card is charged, refunds are not allowed.

Thanks,
Customer Service

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The facts stated by the business are flat out wrong. It was not 5 minutes into my phone call with [redacted] that I spoke about my religious conflict with the dates in question; my religious conflict was THE REASON for the call in the first place and was first addressed to the representative who preceded [redacted] and then was immediately brought up to [redacted] when I asked for a supervisor. It is a bit disconcerting that a) five people were listening to one call and, during such time, taking no action to rectify the situation and b) listening to this call and remaining silent while I was verbally abused.

Regards,

Review: Two items were ordered from this company. Only one item was delivered. After numerous phone calls and emails they still failed to deliver the second item, which was worth $48.62. They instead refunded the item that was delivered, which was worth $21.86. They are still holding $70.43 in my Paypal account. This nightmare began Dec. 23 for a Christmas present for my granddaughter.Desired Settlement: Refund amount for undelivered product; release hold on Paypal account.

Business

Response:

Dear Mr. Shane Kiser, I do apologize that you did not receive the Snowflake Pullover Hoodie on your December 23rd Order. According to our recorders your PayPal account was authorized for the full order amount of $70.48. However, we do not capture funds until your items actually ship. According our records the Can't Sleep Love Pillowcase was shipped on December 23rd and $21.86 was captured via your PayPal account. Funds were not captured for the Hoodie since it did not ship. On, December 28th, 2015 you contacted us regarding your order and it was confirmed that the pillowcase had shipped and that we were still awaiting stock on the hoodie. Also, in reviewing our records it does appear that a refund of $8.53 was processed to your PayPal on 12/30/15 and another refund of $13.33 was processed back to your PayPal account as well. The total refund was for 21.86 which essentially means that the pillowcase was provided to you at no charge. This same information was provided to PayPal when we were informed that you initiated a dispute you initiated, which was resolved on 1/14/16. Since you were never charged for the hoodie we are unable to process a refund.Unfortunately, we do not have any control on how long a financial institution holds on to a temporary authorization. Standard practice is 3-5 business days. Sincerely,Nathan

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: I ordered a Pre-Order [redacted] package that included a CD, T-Shirt, headphones, poster, and a signed insert for the CD. The whole reason I bought the package was for the signed insert and because their website lead me to believe that I would be receiving the CD earlier than it was going to be released. This was far from the truth. I ordered the package on May 29, 2013 and it was set to ship on June 7, 2013. I called numerous times and all they could tell me was that it was shipping out soon. PART of the order finally shipped out on June 24, more than two weeks after it was supposed to. And only the CD and T-Shirt came. After some more bugging, they finally shipped out the headphones on June 28. I am still waiting for the signed insert. I called and numerous times and they repeatedly said that it was going to ship out soon. The customer service representative, who was very rude, told me that they did not have enough of the inserts to send out, and they must wait for the artist to sit down and sign some more. This was ridiculous. This was such false advertising, and I feel very cheated. They cleverly marked the price of the signed insert $0 in the package price so they could not offer a refund for that item. They listed prices for the rest of the items (CD $14.99, T-Shirt $18, Headphones $77, Poster $15, signed insert $0), but not the signed insert, which seemed very fishy to me. Now it makes sense, they were cheating me out of my money, knowing they wouldn't have to refund me any money if I didn't get the signed insert because it technically didn't cost anything in the package. This whole experience has been stressful, and I will never order from their company again. I advise everyone to be wary of ordering from Music Today. Customer service is terrible (there was one manager named [redacted] who was very nice and offered a fair solution, although this was the only somewhat positive experience of the process).Desired Settlement: This whole process has been very stressful, with horrible customer service and misleading claims, and there are only two options for settlements that I will take from this company: 1) [redacted] Club Life Volume 3 Signed Inserts shipped before Saturday, July 13, 2013 or 2) A refund of 2/3 the TOTAL price of the package, or $101.04. Obviously, option one would be the most ideal solution (I do want the inserts). But if I am given a vague answer once again, I will be forced to take option 2.

Business

Response:

Nigel,

Thanks again for ordering with the [redacted]tore. We are sorry for the delay on your preorder! Sometimes we do experience delays on signed preorder items, but we shipped the other available items once they arrived into stock . We just got an update and the signed inserts should arrive by EOD tomorrow 7/9/13, and they will ship out once they are received. I see that Latara gave you an extra signed insert for the delay. Please let us know if you need any further assistance with your order.

Thanks,

Customer Service

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

Thank you very much! I understand that it was mainly the manufacturer's fault (maybe review whether or not you want to work with them again in the future), but thanks for your help again.

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].

Regards,

Review: My daughter place an order online on 11-24-2015 for the amount of $139.50,they replied the item was on back order but she would received it by Christmas time. As off today, we never received the order. I contacted them several times, they replied the order was on hold, I tried to cancel it, they wouldn't allow it.

On 11-30-2015, my daughter placed a second order for the amount of $114.02. They charged my card twice. I disputed the duplicated transaction with the bank, they gave me a temporary credit until the could investigate, Delivery Agent reported the transactions as valid and the bank reversed the temporary credit. Delivery Agent so far has not refunded the money.

The following is their answer via email on 02-08-2016:

As we spoke on the phone, here is what I need to take to our chargeback resolution team.

I need a letter FAXed (434.984.6798) or attached to an email to me on official bank letterhead referencing that both chargeback cases have been resolved, and what the resolution of both chargebacks had been reached.

Until we get that, we are unable to make changes either way to the order’s funds, as our system has locked the transactions.

Thanks,

Turning Audiences into Customers

Ed Watson

Care Center Supervisor

P: 434.951.2247

5391 Three Notched Road, Crozet, VA 22932

www.deliveryagent.com

www.facebook.com/deliveryagentinc@deliveryagentDesired Settlement: I need them to refund my card $253.52

$139.50 for the first order that was never shipped and

$114.02 for the doubled charge on the second order

Business

Response:

Dear Ms. [redacted], I'm trying to locate the orders in question, however, I am only able to locate 1 order under your name and email address. This order, [redacted], was placed on November 3rd, 2015 for [redacted] pre-order bundle for a total of 61.16. Unfortunately, this order was flagged by our fraud department as the billing address and zip code did not match what was on file with the bank that issues the credit card used for that transaction. Subsequently your order was canceled and you were not charged for this order.Unfortunately, I am unable to locate any further orders with the information you provided in this Revdex.com complaint. Please provide adequate order information so that I may address this inquiry accurately. Sincerely, [redacted]

Review: I pre-ordered the digital version an album in November of 2015 with a release date of 1/29/2016 with my debit card for $9.99.

On the release date, I contacted the company and they informed me that it would not be available until on or around 1/31/2016. I contacted them again on 2/1/2016 as I had still not received my digital download or link to it. No one seemed to know exactly what was going on and I was finally sent a link to the download. However, only part of the download (a single included in the order) was available for download. The other part, the full album, is not available for download STILL, as of 2/2/2016. I've run circles around their customer service for days and it has not been resolved and I fear it will not be.

Due to failure to deliver a product I have purchased months in advance I am requesting a refund from the company in full.Desired Settlement: I'm requesting a full refund due to failure to deliver on the company's part.

Business

Response:

Dear [redacted], Upon review I see that you placed your order on November 10th, 2016 for a [redacted] digital download preorder. This order included a digital download of Dancing on Glass ($1.29) and [redacted] ($8.70). According to our records you were able to successfully download the single, [redacted]. Our records also indicate that a refund of $8.70 was processed on February, 2nd 2016 for the [redacted] download. I sincerely apologize that you were unable to download the [redacted] album successfully and we have processed your refund accordingly. Unfortunately, we are unable to provide a refund of the [redacted] digital download since our records show it has been successfully downloaded. Please allow 3-5 business days for your refund to reflect on your statement. Sincerely, Nathan

Review: I decided to purchase pre-sale tickets for a[redacted] concert through the ticket vendor Music Today because the pre-sale ticket description stated, "PRE-SALE SEATING, [redacted] reserves the best publicly available seats in the house for [redacted] member tickets." The tickets that I received are not "the best publicly available", in fact, they are partial view. The seats are side view, diagonal to the stage, so the back screen cannot be seen from our seats. When I contacted Music Today, their e-mail response to me described the pre-sale seating as follows: "We are given prime seats, as well as seats through out the entire venue". That is completely different than the description on the pre-sale site. I requested a refund because the pre-sale description was not accurate. The seats that I received are the same as a public sale, except with a public sale you are provided a seating map so that you can make an informed decision. Music today referred me back to the [redacted] The[redacted] site informed me that they do not handle ticketing. Music today handles ticketing. > [redacted]Desired Settlement: credit card refund for 3 tickets. I have not received the tickets, they are will-call.

Business

Response:

[redacted] complained about her seat locations in [redacted] claiming they were side view seating. She argued our statement: "SEATING [redacted] reserves the best publicly available seats in the house for [redacted] member tickets."

The following correct seating chart was posted on the ticketing page. [redacted] is clearly not side view.

Her order number[redacted] was placed on Sept. 4th. Seat locations: [redacted] Her e-mail dated Sept 12th stated:

“I found a seating chart for [redacted] and considering that it is a [redacted], the seat location for my tickets are awful! The seats are on the side, diagonal to the stage, so we will miss out on all of advertised special effects (lights, back screen or video clips, etc). "Best seats" are facing the stage, not side view. I understand that the tickets are supposed to be final, but the pre-sale description was not accurate. I would appreciate a refund on the tickets purchased”.

We responded with us being provided with prime seats as well as seats throughout the venue and all sales are final policy.

The fact is we were provided with only prime seats for [redacted]. The venue considered [redacted] row in [redacted] as prime seating.

If [redacted] attended the show on October 12th, we are sure she realized how good the view was and enjoyed the show.

Review: I ordered [redacted]'s "Know-It-All" vinyl on December 9th of last year from MusicToday's website as a gift for my girlfriend, with the premise that it would be delivered before Christmas as the large banner displayed on their homepage stated if ordered by a certain date (which was December 12, I believe, although I can't recall the exact date, I ordered well before it). I wasn't informed until the confirmation email after the purchase that it was a pre-order and would be shipped on December 31; a little upset over this not being mentioned anywhere before said email, I still was content with it shipping so soon. My order screen said the item was 'processing' in the time leading up to the 31st, and when that day came, there was no shipping and no mention of it to me, as the order screen said the same thing it did when I made the original purchase. I waited until January 11th to email them about it still not shipping, and they responded on the 19th that the artist was exceedingly popular and I had to wait until supply was in order. As a pre-order customer, I was a little disgruntled, but still understood. Researching the company around this time, I found extremely poor reviews on their customer service and the company in general, but still had hope. It remained the same until an email was sent on the 29th by Delivery Agent said that the order shipping would be postponed until late February, which I again was displeased with but finally had what seemed like resolution. That passed and still nothing was shipped, and I finally sent a profanity-and-threat-free but firm email today, after nearly three months since it was supposed to be shipped, stating that I wanted my product or my refund. The return email a few minutes later simply contained: "assistance request denied". Frustrated after this extremely poor service, stating I would report them to the Revdex.com & said it was "disgusting and rude" to treat a customer that way, and the return was "554: rejecting banned content"Desired Settlement: I simply ask for my $36.39 refunded, being as MusicToday nor Deivery Agent will acknowledge their inconsistencies and lies about shipping and the poor and frankly rude customer service I received after keeping every one of my emails profanity-free and not containing any content worthy of being 'banned'. I have no faith that my order will be completed after the amount of time that has passed and the fact that nothing has been done to fix it despite my contact attempts. I just want my refund is all.

Business

Response:

Dear Mr. [redacted],I do apologize for the delayed release of the, Know-It-All vinyl by [redacted]. The estimated shipping date is a place holder date set by the manufacture and may change due to demand of the product and unfortunately this was the case for the Vinyl LP. For your inconvenience I have issued a refund of $10.10 to cover the shipping charges you incurred at the time of your order. Please allow 3-5 business days for this credit to reflect on your account. I do apologize for the kickback of your email. We do have filters in place that will bounce back emails for various reasons. Please know that this is an automated process and was not deliberately done because you had a complaint. Sincerely, Nathan R[redacted]

Consumer

Response:

Revdex.com:I accept the offer put forth by Delivery Agent. I know I originally wanted a refund, but with the product finally being shipped, I can certainly live with that. Long overdue but as the situation is resolved, all is well. I would like to thank you for taking my complaint and getting this done a lot faster than I could have ever done on my own. I seriously appreciate the services, excellent job. Regards,-[redacted]