Delivery Agent, Inc

Review: In mid-December , ordered [redacted] basketball hoodie, men's size small.

Received size large,

Customer Service acknowledged mistake and promised to sent replacement.

Incorrect size item returned to company.

No replacement item or credit/refund receive & no communication from company.

Business

Response:

Dear Mr. [redacted],I have reviewed your order (#[redacted]) and our records show that a refund of $89.51 was processed back to your VISA ending in 2004 on December 22nd, 2015. According to our records this refund was successfully processed and all funds have been returned to you. Please check with your financial institution if you are unable to locate this refund. Please note that it may reflect on your statement approx. 3-5 days after the processing date.Sincerely,Nathan [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: I ordered a t-shirt at the beginning of December, and have not received it. They took the money out of my account for it. When I called them, they said the item is on backorder, and I may or may not receive it. She asked me if I would like to cancel the ordered item, and have it refunded to my account, and I said yes. She said it would be credited to the card that I used. As of today 12/28/2015, it has not been credited, and still no item. I am wondering if this is a legitimate business, or a fraudulent business. I did receive( 1) of the(2) items that I ordered. Very frustrated...can you help me?Desired Settlement: I would like my refund for the item I never received.

Business

Response:

Dear Mr. [redacted], I am very sorry that the [redacted] #48 Men's Vintage Finish Line T-Shirt was not available in time to ship for Christmas delivery. I have processed a refund of $27.35 which includes the price of the merchandise + the $2.30 in shipping cost. This refund will go back to your PayPal account and should reflect in 3-5 business days. I do apologize for any inconvenience. Sincerely, [redacted]Manager, Customer Care

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].

Regards,

Review: I ORDERED TICKETS FOR THE "FUN" CONCERT AND THEY CANCELLED MY TICKETS CLAIMING I WAS RESELLING THEM. FIRST OF ALL THAT IS NOT TRUE. THEY OBVIOUSLY HAVE ME CONFUSED WITH ANOTHER "JAMES WALSH". THE OTHER THING IS IF SOMEBODY IS TO PURCHASE SOMETHING IT IS THEIRS TO DO WITH IT AS THEY PLEASE!!! RIDICULOUS FOR SOMEBODY THAT SELLS SOMETHING TO THINK THEY HAVE THE RIGHT TO PLACE RESTRICTIONS ON SOMEONE! COMPLETELY AGAINST THE LAW! MUSIC TODAY SHOULD NOT BE ALLOWED TO OPERATE A MONOPOLY WHERE THEY DO NOTHING TO PROVIDE PROPER CUSTOMER SERVICE. MUSICTODAY OBVIOUSLY WANTED TO CANCEL OUR TICKETS SO THEY COULD GO AND SCALP THEM ON THEIR OWN! WHAT A COMPLETE SG COMPANYDesired Settlement: I WOULD LIKE THE TICKETS I ORDERED ORIGINALLY AT THE ORIGINAL PRICE I PAID!

Business

Response:

Musictoday has a databases of known ticket brokers and customers with a suspicious purchase history consisting of ticket purchases for varied artists such as [redacted]

As per our user agreement we reserve the right to cancel orders which we deem to be suspicious;

Third Party Resellers

You agree not to reproduce for sale, alter, or counterfeit the ticket for any reason, and you assume all financial and criminal liability resulting from the same, including the copying of your unique, bar-coded ticket. Any unauthorized transfer, attempted transfer, resale, counterfeit, or copy is grounds for seizure and/or cancellation without refund. The resale or attempted resale of a ticket, through unauthorized partners, for a price in excess of the original purchase price is not permitted. Musictoday reserves the right to cancel, without notice or compensation, any order or portion of any order when Musictoday determines, in its sole discretion, that an attempt has been made to resell tickets in violation of this policy. In addition, Musictoday reserves the right to restrict or deny ticket purchasing privileges to anyone that Musictoday determines to be, or has been, in violation of this policy. Because Musictoday does not guarantee the authenticity of tickets purchased from any non-authorized third party reseller (such as brokers or individuals), Musictoday recommends that you purchase tickets directly through Musictoday, authorized partners or from the venue's box office to ensure ticket authenticity.

Thanks,

Customer Service

Review: I ordered a special order jacket from this company Nov.2013 with a shipping date in Feb.2014,I received this in mid March 2014.I just recently tried on this jacket and noticed that the inside lining of sleeve is sown so twisted you cant even get your arm in.I contacted this company April 27th 2014 and they returned my email to 4-28-2014 stating my order is over their 30 day from purchase date return policy.Well the way I feel they should at least replace the garment with the same thing as I am not asking for my money back.they did not hold up their end of bargain as on the shipping date they could at least honor me on this request.Desired Settlement: All I want is a replacement jacket of the same.

Business

Response:

[redacted]

We are terribly sorry that your jacket arrived damaged. I'm going to reship another jacket today, since inventory shows that we only have one left in stock and I fear that by the time your return makes it back that our quantities will be diminished. All I ask of you is to please return the damaged jacket once you receive the replacement that I'm sending today. Once again, I'm sorry for the hassle on your end. Please let us know if you have any further questions or need any additional assistance in regards to your order!

Thanks,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: I called a rep from Music Today on Wednesday, May 14th and he told me I could make my last payment for [redacted] on 5/23/14 , not this 5/16/14. When I called, he told me if I could pay it earlier that would be better, but he would put a note on my account, stating that I would make the payment by May 23rd. This morning ( May 16) I checked my bank account and noticed I was charged the $57, leaving me with a limited amount of cash. I called Music Today at 9:00am, and I was transferred to another office. That representative apologized, but he told me there was nothing on my account that indicated a late payment. He then told me he could put the money back into my account, but it would take 48 business hours but I needed the money for Saturday. The rep also said, " At least your ticket is paid in full. You don't have to worry about making payments." And I'm thinking, "True, but I have to make a 3 hour drive and buy food this weekend." Even if I didn't make the payment to[redacted], money would still be tight for me, but now it's much tighter. Therefore, I have to use the money I have left in my savings' account (which isn't much at all) and the very little cash I have to get by during the weekend. I work for a non-profit and don't make much money anyways. I live a paycheck to paycheck lifestyle, unfortunately.Desired Settlement: $37:

$17 comes from what I had left of my savings. $20 is the amount of gas I needed for this weekend. I don't think I'd be able to provide food for my event this weekend.

Business

Response:

Hello,

We apologize that [redacted] was not transferred to Ticketing HD when she first called us, or was advised to e-mail [redacted] with her request.

Unless an order is marked as in default, automatic payments will be run on the due date. This is something only the ticketing HD can approve. However, [redacted] agreed to the payment schedule when making the purchase. It is not our responsibility to stop payments for a week until the person has funds in their accounts.

As [redacted] stated, she called Friday morning and spoke with [redacted] in Ticketing HD who generously offered to roll the payment of $57 back which she declined.

Thanks,

Musictoday Ticketing

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: Ordered the package on 12/16 w/ guaranteed delivery by Christmas. Cut off day for guaranteed holiday shipping was 12/18. Here it is 12/28 and still no package w/ only a 'we are sorry' given in phone calls (called 4 times on 12/23-2 times on 12/28). I've waited each time I've called over 40 minutes just to speak to someone and was actually hung up on the first time today after waiting over 40 minutes on hold. Package hasn't even shipped out of their warehouse according to FedEx and Delivery Agents tracking #. Just a label created.

I did speak to supervisor Megan today and she said she would overnight a replacement for me and email me the pertinent info but I've yet to receive that too. I'm starting to believe I should go ahead and start a paypal dispute since I have nothing and paid for it on 12/16.Desired Settlement: I honestly have no idea on a desired outcome. I paid for a service and it wasn't delivered like promised. And to add to that the beyond horrible customer service I've received I honestly believe the place should be closed down.

if there were multiple options on the desired resolution I would check: billing adjustment, contact by business, free replacement, etc. Its really sad when someone opens their Christmas gift only to find a picture of it instead of the actual item and then for you to say 'well they said its shipped'.

Business

Response:

The customer was given a shipping refund on her order and a free reship. She will now have two of the shirts.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

[redacted] I do not have 2 of the shirts like they responded. I was informed to ship one back which I did so the day I received it (unlike them taking my money and waiting 12 days before shipping out the product). They did refund the shipping. Its a shame they are the ones that handle most artists online merchandise so I will make sure to purchase in person from now on and never order from them again. The refund of $6.86 in shipping hardly qualifies as customer service in my opinion when it was guaranteed for delivery by Christmas.

Review: I ordered a LP from [redacted] on 6/17/15. ( order # [redacted]) received the LP on 8/12/15 with the wrong insert in it and no download code. (the insert was for [redacted]). I have called 4 times and have been told they would send me the correct LP with insert. I have not received the replacement nor any communication with the company since. I have also emailed them without response.Desired Settlement: I would like to recieve a replacement [redacted] with the correct insert and download code.

Business

Response:

Revdex.com spoke with the business. [redacted] said that there was an issue and a few people did get the wrong insert. They are working with musician and her team to get the issue corrected. They have been told it could be 4-6 weeks. They will let the people on the list dealing with this issue know once the item comes in and get them the correct product.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have issue with the offer in respect that it is still pending as the offer implies it will take 4-6 weeks to be resolved. The issue occurred back on Aug. 14th and it is now Sept. 25th. That is over a month already that they have known about this problem and they still respond with a 4-6 week time frame. That makes the total time in I have been waiting for resolution over 2 months. I don't see how they do not have other albums in stock that can be shipped to the "few customers" they stated were affected. They have also used the same response to me over the phone back in Aug. when I informed them of the problem and I never received any correspondence stating they were resolving the issue. If it is going to take another 4-6 weeks to get resolved, I would rather send them back the items and receive a full refund.

Regards,

Business

Response:

The business has stated this customer will be refunded, the refund should be processed with in 3-5 business days. The customer does not need to return the product she has to receive the refund.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Hi there,

Review: I ordered a [redacted] bunble on March 28th, when I first purchased it said it would ship that week and now we are 3 months later and my items still haven't shipped, I have emailed the company over 7 times these past 3 months and kept being told different dates, now most recently I was promissed my items would ship on June 22nd and have not heard anything and I cannot get a response I even asked on Twitter and they are not helping or replying to anyone's questions but they are 'favoriting' negative tweets about the company.Desired Settlement: My items that I paid $163.92 for including personalized notes and an autographed posted

Business

Response:

Dear Ms. [redacted],I am truly sorry that your experience with us has been less than satisfactory. Unfortunately, due to the personalized nature of these orders(personal notes from the band members) there have been delays in receiving the merchandise from the manufacturer. I sincerely apologize for the delay and we will promptly ship your order when the merchandise is provided to us. Also, for your inconvenience I have provided a refund of your shipping cost, $15.03.Sincerely,[redacted]

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Before I accept anything, I have a question. I've had people who ordered the separate $40 bundles tell me they received portions of their order and I spent $170 so why haven't I received anything at all?

Regards,

Review: I placed a pre order on Oct. 30th. After several calls I was told sorry that's all we can do. I order this item to have received in my hands by Nov. 29th and here it is Dec. 26 2013 and I am still waiting for my package. Apologies do not cut it. Today, I was still upset about the service and called again, after requesting a supervisor several times during other phone calls. [redacted] answered and said, "Your package is on it's way" I replied, "Merry Christmas to me. This package was supposed to arrive in Nov. I asked to speak to the supervisor and [redacted] so abruptly put me on hold. [redacted] the manager tonight said, "That's the best we can do. You have been give an upgrade to free over night shipping." I said, "Really that's the best you can do for a pre-order on Oct. 30." I was then trying to ask another question and she hung up on me. I am not pleased with her customer service and how slack they are in helping customers feel satisfied! This was an order for Christmas Decorations and a Christmas CD. Really, the best they could do.Desired Settlement: I would like to keep the the products and receive a full if not partial refund for the product. This again was a pre-order item for Christmas items and I am just receiving it on Dec. 26, 2013

Business

Response:

[redacted],

We are sorry about the delays with your order, looks like the shirt was delayed to our warehouse(Which caused the order to ship late). I went ahead and refunded you an additional $[redacted] for the delay on your shipment, it looks like someone had already refunded your shipping fees for the delay. Please let us know if you need anything else.

Thanks,

Customer Service

Review: On November 29th, 2013, I received an advertisement that claimed if I purchased a product from Music Today before December 2nd, I would receive an autographed holiday card signed by all of the members of [redacted]. I thought this would be a great gift so I ordered 2 of them on November 30th, 2013, clearly before the cutoff date. On January 7th, 2014 I wrote to Music Today to ask about the status of my order. They responded on January 8th, 2014 saying they had no record of my order, even though I sent an order confirmation. I sent the order confirmation again on January 8th, 2014. On January 9th, 2014 they tried to tell me that I was not due any autographed holiday cards. So, on that same day, I sent the advertisement from which I placed the order, and the following day, [redacted] from Music Today responded saying I was owed the cards, but they did not have any in stock. At that time, they offered me stickers from the [redacted] instead of autographed signatures. The cost of my order was over $100, the cost of the stickers was $7. I explained this was not an acceptable offer, and asked for a full refund or for the autographed cards to be shipped. On January 14th, 2014 I asked for an update as I had received a response since my January 10th inquiry. On January 15th,[redacted] from Music Today responded saying I had been added to the list to receive the autographed cards, but provided no ship date. The following day I asked for a ship date, but they refused to respond. On January 23rd, 2014, I was promised the cards would arrive by the end of January. On February, 3rd, 2014, I still had not received my order, so I asked for an update. No response was given. On February 17th, 2014, I still had not received my order or a response, so I wrote and asked for an update. To date, I still have not received any responses from Music Today about my order leading me to believe they have no intention of shipping my order or refunding my money.Desired Settlement: I would like a full refund of 117.73.

Business

Response:

[redacted],

Thanks again for your order from the [redacted] store. We apologize for the delay on the signed holiday cards, we just got an update that those cards should be shipping from our warehouse in 4-8 weeks. The delay is due to the band being on tour, which makes the logistics of getting those signed difficult. I'm sorry that someone incorrectly gave you a ship date, as they were advertised to ship "after the holidays" on [redacted]. I went ahead a refunded you $10.70 for shipping due to the delay. I had the client push your signature's to the front of the line so that it can be shipped out as fast as possible. If you would like a full refund then please return both of the box-set's unopened, with sealed CD's and along with all of the components of the kit back to us for a refund. Please let us know if you need a return label and forms if you intend on returning the sets!

Thanks,

Customer Service

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[This response causes me great concern. I received a message similar to this one at the beginning of January where they promised that the product would be shipped in a few weeks and that I was at the top of the list, and when that time came and went, they refused to provide an update or respond at all. Further, their response blames the cause of the delay on the band's tour schedule, yet the band is NOT on tour. In fact, the band publishes their tour schedules (which are always over the summer, not the winter) directly on their website, so I know they are not on tour until May. Why would they lie about this unless they had no intention of sending the product? Finally, the advertisement was sent to me in a an email (not on a social media site) stating that if I purchased the product before December 2nd, I would receive an autographed holiday card. I don't understand how sending a holiday card in April, 4 months after I ordered the product, is fair or even close to what was represented on their advertisement that got me to purchase their product. It is my belief based on the misrepresentation that the band is on tour when they are not, and that these were supposed to be holiday cards that will not be available for another 1-2 months, that Music Today has no intention of ever sending me my order which is why I believe a full refund is appropriate. There seems to be a common theme among all Music Today communications and advertisements of false statements and empty promises. ]

Regards,

Business

Response:

[redacted],

Thanks again for your order from the [redacted] store. Like I said before, the update we got said that the cards should be shipping from our warehouse in 4-8 weeks. Your cards are still set to be shipped out once we receive them from the band. I'm sorry for the confusion, but the delay is due to the bands schedule(Sorry I said tour), which makes the logistics of getting those signed difficult. The cards were advertised to ship "after the holidays", which we never gave an exact ship date. So, if you would like a full refund then please return both of the box-set's unopened, with sealed CD's and along with all of the components of the kit back to us for a refund. We are unable to refund you in full because that the advertised holiday cards have yet to be shipped, so you will need to follow the instructions above, and return the received components of the kit for a full refund. Please let us know if you need a return label and forms if you intend on returning the sets for a refund. Once again, we are sorry for the delay, but we do intend on shipping the cards when they arrive!

So just to recap.

1) We do intend on shipping [redacted] cards when they arrive from the client. Once again, we have confirmed that his cards are at the top of the list to be signed and shipped out as soon as they are signed!

2) If [redacted] wants a refund then he will need to return all of the components from the box-set he ordered unopened for a refund back to our returns department. We are not able to just refund him in full, as he has received all of the other components of said box-set, and is just missing the holiday cards. So he will need to send all of the received parts of the set back for a refund unopened.

Our A+ Revdex.com standing should show that we do follow up, take care of our customers and have maintained a good rating since we have been in business.

Thanks,

Customer Service

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I opened a complaint with the Revdex.com back in February about Music Today. The case was closed because Music Today promised to ship a product to me that was ordered back in November of last year. They never shipped the product even though the case was closed. The basis of my complaint is that Music Today each month promises to ship the product, but as the months go by, they do not ship the product. It is now April and I still have not received the product I ordered back from November 2013. It is still my believe they have no intention and/or ability to ship the product. Below are the details of my order: On November 29th, 2013, I received an advertisement that claimed if I purchased a product from Music Today before December 2nd, I would receive an autographed holiday card signed by all of the members of [redacted]. I thought this would be a great gift so I ordered 2 of them on November 30th, 2013, clearly before the cutoff date. On January 7th, 2014 I wrote to Music Today to ask about the status of my order. They responded on January 8th, 2014 saying they had no record of my order, even though I sent an order confirmation. I sent the order confirmation again on January 8th, 2014. On January 9th, 2014 they tried to tell me that I was not due any autographed holiday cards. So, on that same day, I sent the advertisement from which I placed the order, and the following day, [redacted] from Music Today responded saying I was owed the cards, but they did not have any in stock. At that time, they offered me stickers from the [redacted] instead of autographed signatures. The cost of my order was over $100, the cost of the stickers was $7. I explained this was not an acceptable offer, and asked for a full refund or for the autographed cards to be shipped. On January 14th, 2014 I asked for an update as I had received a response since my January 10th inquiry. On January 15th, [redacted] from Music Today responded saying I had been added to the list to receive the autographed cards, but provided no ship date. The following day I asked for a ship date, but they refused to respond. On January 23rd, 2014, I was promised the cards would arrive by the end of January. On February, 3rd, 2014, I still had not received my order, so I asked for an update. No response was given. On February 17th, 2014, I still had not received my order or a response, so I wrote and asked for an update. To date, I still have not received any responses from Music Today about my order leading me to believe they have no intention of shipping my order or refunding my money.

Review: I had purchased concert tickets for a music festival in[redacted] called [redacted]. I purchased the tickets directly through [redacted] website. These tickets were purchased on "early bird" for the cost of $199. The early bird price was for purchasing so far in advance (late june early july) The festival was not until early September. I purchased 2 tickets on 2 separate credit cards. one card ending in [redacted] and the other ending in [redacted]. The tickets were shipped to my fathers house in [redacted]. I travel year round with my job and am rarely home. My fathers house is where my billing and shipping address is located. I purchased two tickets one for me and one for my brother who still lives with my father. Tickets were supposed to ship approx. 1 week prior to the festival. I contacted my brother to make sure the tickets arrived. Upon speaking with him he stated he had the envelope in his hand. I met my brother in [redacted] the morning of the festival. upon meeting him early that morning I asked him for the tickets. He handed me an envelope with one ticket inside. I asked him where the second ticket was. He replied that is all that has come in to the mail and he assumed both tickets were inside the envelope. I figured it would be no problem at all we would correct the issue at the front gate. We arrived at the festival at 8 am that morning where we hit a dead stop line of traffic. We did not reach the front gate due to sitting in extremely long lines of traffic until 2pm. Once in the line there is no way to turn around or go anywhere except tword the front gate. at 2 pm after reaching the front we walked up to the ticket purchase / will call tent. The tent was set up in the middle of a field on a farm. Upon approaching the tent I explained my situation. That I had bought 2 tickets and only received 1. I had both credit cards with me that tickets were purchased on. The people working the tent explained that there was nothing they could do for me besides sell me another ticket because my tickets were supposed to be shipped to me not left at will call. I was told to call the ticket provider and request a refund. I then purchased a third ticket for the cost of $[redacted].00 because they were no longer on "early bird" special. After returning home from the festival I emailed both music today and [redacted] customer service. Almost two weeks went by without a response. I then forward the email to both of them again with the title "SECOND REQUEST" Several weeks went by and still no response from either party. Finall today I found a phone number on their website. I contacted Music today and explained my situation. The lady I spoke with says that they did respond the second time however I have not received. She claimed that the ticket purchased on credit card ending in [redacted] had never been scanned however they would not be able to give me a refund or a "store credit" or a ticket to the following year because "all sales are final" She said "It was my responsibility to let them know I never received the ticket. I feel I attempted to get the help at the gate the day of the festival and none of the employees were willing to help due to the lack of organization at the festival. I feel I am being extremely easy to get along with considering the situation. I am willing to take a refund, a credit towards a future purchase or even a ticket to the same concert next year pending they have it again. I work for a company that has a "all sales final" motto as well. However there are situations where customers should be taken care of. I feel I should not have to pay for something that I never received. I even had to buy a third ticket for [redacted] that the original and am not complaining about it. Music Today can see where I purchased 2 tickets on 2 separate cards and only 1 ticket was scanned for entry. Please help me resolve this issue. Non-delivery claims must be made no later than 2 days before a show taking place during the week and no later than the Thursday prior to a weekend event. Day of show and weekend requests for assistance cannot be honored and no refunds will be made." above I copied and pasted directly off their email to me. I followed the contract by contacting music today at the festival on 9/5, following up with email on 9/11 and 9/17 and a phone call on 10/9 Thanks, [redacted]Desired Settlement: I would like the Revdex.com to help me resolve my issue. You can help by letting music today know that it is not okay to charge someone for something that was never received. I would like a refund, store credit, or gift card for the full amount of [redacted] dollars that was paid for my product that was not received. "Non-delivery claims must be made no later than 2 days before a show taking place during the week and no later than the Thursday prior to a weekend event. Day of show and weekend requests for assistance cannot be honored and no refunds will be made." above I copied and pasted directly off their email to me. I followed the contract by contacting music today at the festival on 9/5, following up with email on 9/11 and 9/17 and a phone call on 10/9 Thanks,

Business

Response:

Even though it is difficult to prove whether the ticket was missing in the first or his brother forgot to being his ticket, [redacted] needed to contact us at Musictoday with his claim of non-delivery before going to the festival assuming he could get this resolved at the gate.

Musictoday would have canceled the barcodes on the missing ticket and reissued him a ticket at Will Call that would have been available for pick up with a picture ID.

Had [redacted] contacted us while he was at the festival, we could have honored a refund.

Since his ticket was not scanned and he claims to have purchased a new ticket, I had to approach the Festivals management with a refund request, which was approved! [redacted] will also receive an e-mail receipt for his refund.

Thanks,

Customer Service

Review: Hello,I started to place an order with this company, which is a ticketing agency. Once you start your order, meaning select the number you want a clock starts so you are guaranteed those tickets. There was a 15 minute clock that started and I went to the other room to call my girlfriend to see if she indeed did want me to purchase these tickets. While I was gone and unknown to me, my 16 year old sister finished the order. She thought she was doing me a favor, so the time wouldn't run out. Within minutes I emailed them and asked for them to stop the order. They would not cancel/refund the order and now there are 5 more payments to be taken from my credit card. Needless to say, my girlfriend did not want the tickets and therefore I was not going to place the order. I called their customer service and was told that I should report it as fraud to my credit card company. I was also told that all of their account managers had gone home and there was nobody that could help me, however their hours are 9am to 12am and I called before 6PM. Please help me with this issue as I am not going to the event, I need a refund and have no plans to make the other 5 payments.Thank you,[redacted]Desired Settlement: I would like a refund in the amount of $212.85, which is how much they charged me. I would also like them to make sure they do not charge me any more times on their "payment plan".

Business

Response:

[redacted] used the payment plan to purchase tickets. We followed protocol for refund requests of payment plan orders by placing the order in default status so that he will not be charged for any future payment.

As stated on his order confirmation:

THANK YOU FOR YOUR ORDER. ALL SALES ARE FINAL. PLEASE FILE THIS CONFIRMATION IN A SAFE PLACE AS IT IS YOUR RECEIPT FOR THIS TRANSACTION.

IF YOU HAVE CUSTOMER SERVICE QUESTIONS PLEASE REPLY TO THIS EMAIL OR SEND AN EMAIL TO [redacted] AND MAKE SURE TO INCLUDE YOUR RECEIPT #, YOUR EMAIL ADDRESS, YOUR NAME, AND THE NAME AND DATE OF THE EVENT.

Your purchase will be broken into 5 equal payments of $98.95, with the full shipping charge being added to the first payment. IMPORTANT: If, for any reason, any of your payments are declined, in whole or in part, then ALL OF THE FOLLOWING WILL APPLY: (i) your order and your ticket reservation will be cancelled, following our email notification to you of the failed payment attempt and following an opportunity by you to update the credit card information on file within 14 calendar days of our initial notification of such payment failure; (ii) all initial deposits or prior payment(s) made by you shall be forfeited by you and retained by us as of the cancellation date us as partial offset for your default; and (iii) you shall not be entitled to a refund whatsoever of any initial deposits or prior payments.

Review: On January 30, 2015, I purchased pre-sale tickets (floor seats) to an upcoming [redacted] show in Tampa, Florida on May 24th. I paid extra for shipping and handling in order to receive my tickets "faster". However, I learned that customers that paid for the presale tickets for the Georgia show (which is 2 days AFTER the Tampa show) already received their tickets...and those who purchased Tampa did not. I contacted the venue and spoke with management there. They stated that Music Today (Tickets Today) have NOT sent them a check for them to release the tickets that were presold. I contacted Tickets Today to find out where my tickets were, they stated that if I don't receive my tickets within 2 weeks of the show, then call them. Or...I can use my emailed receipt for entry. PROBLEM...the venue does NOT allow entry for floor seats with an emailed receipt. YOU MUST HAVE THE ACTUAL TICKETS! I have already received my credit card statement and the entire amount of the tickets have already been paid to Tickets Today. They have their money...but we don't have our ACTUAL tickets! This is the first time I have ever used Tickets Today. Every other online purchase made of concert tickets through other companies, are delivered within 2 weeks after payment is made.Desired Settlement: I am demanding that Tickets Today cut a check to the [redacted] and send out the tickets that were purchased by people in Florida who are attending the show. At last check, the show is almost sold out. I want the tickets that I purchased delivered ASAP!

Business

Response:

Hello,Your ticket order is still pending shipment and should be fulfilled by the end of next week [between 4/13/15 and 4/17/15].Sincerely,Customer Service

Review: On 11/30/2012 4 pre-sale tickets for [redacted] concert scheduled for 8/3/2013 were ordered, with my approval, by [redacted]. A confirmation number was received, and my credit card was charged for the tickets as well as processing. On the day before the concert the tickets had not been received, and as yet have not been received. In a period of around 7 months, it seems logical that they would have been delivered. Items valued at this amount should not be sent via USPS without the need for a signature verifying receipt of the items. This apparently did not occur. Furthermore, it seems reasonable that this should have been sent by [redacted]. in an effort to ensure that the items were delivered.My credit card company has been notified in an effort to dispute the charges. Without a complete refund of the money, this seems to be a clear cut case of theft, as a product was sold, and in good faith delivery of the item in a timely manner was expected, but obviously did not occur, as I am making this complaint. I have made a personal attempt to contact this company myself, and have left a voicemail, as well as notified them by their website in an effort to get this resolved. I have not received any return calls or emails from them, since unlike the other reputable tickets sales companies [redacted], etc... Do not have persons available 24-7 to handle situations such as this and provide true customer satisfaction. This incident not only cost me the price of the tickets, but also 2 non-refundable nights in a hotel in the city hosting this concert, approximately $300.00Desired Settlement: I want a complete refund of the $538.72 to my credit card, and a noted change in this companies shipping policy, to make sure this does not happen to other customers in the future. I would also like to know that they have put in place a means to resolve these type issues in the future even if it means an afterhours phone line to handle these issues.

Business

Response:

We apologize that Mr.Trammel had problems contacting us. However, we do not have any records of e-mails received from either [redacted] nor [redacted] which is the e-mail address used to place the order. Our phone number is posted on the bank transaction on his account.

Review: I have asked to be removed from their mailing list 5 times now. They are responsible for the marketing emails that I get from The HBO Shop. I also called and asked this be dealt with and was assured that the message would be passed on to the responsible party.Desired Settlement: Please let me know that this spam issue has been resolved and that I won't get anymore emails from The HBO Shop or any others they represent.

Business

Response:

Good afternoon! We have removed the email [redacted] from our mailing list. This may take of to 48 hrs to take effect. Sincerely, Nathan