DermaBright

Dear [redacted] , We apologize for any inconvenience we may have caused youWe highly value customer service satisfaction for our Derma Bright productWhen customers purchase our 14-day trial, they are required to affirm to our terms and conditions of service at check out by marking the T&C boxOur terms and conditions require customers to contact us within the 14-day trial period to cancel out of the subscription otherwise they will be charged for the whole product as shown here: http://trydermabright.com.Nonetheless, we have provided you the full refund for your order in the amount of $88.28, as we value your customer satisfactionYou should expect to receive notification of your refund within business daysIn addition, we are a separate company from [redacted] Care, and they should be contacted directly about a refund at [email protected]; we apologize for the inconvenienceFeel free to notify us if you should have any further questions or concernsSincerely,Derma BrightCustomer [email protected]

Dear Amanda Biggs, sans-serif;">We recently received a Revdex.com complaint ID: [redacted] for a Ms [redacted] , however it was inappropriately addressed to a Lavish Skin CareFortunately, they were able to forward us this informationWe apologize for any inconvenience we may have caused Ms [redacted] , as we highly value customer service satisfaction for our Derma Bright productWhen customers purchase our 14-day trial, they are required to affirm to our terms and conditions of service at check out by marking the T&C boxOur terms and conditions require customers to contact us within the 14-day trial period to cancel out of the subscription otherwise they will be charged for the whole product as shown here: http://trydermabright.com/payment.phpOur records indicate that Ms [redacted] was processed a partial refund in the amount of $on March 25, This would have reflected in her bank statement within business daysWe do, however, feel for this customer's concerns, as our product very rarely causes any harmful side effects, and as such have processed refunds in the remainder of $and for the trial product $on April 9, These amount should reflect on Ms [redacted] 's bank statement within business daysWe hope this response serves satisfactory to our customerFeel free to let us know if you should have any questionsSincerely,Derma BrightCustomer [email protected]

Dear [redacted] , We apologize for any inconvenience we may have caused youWe highly value you customer satisfaction for our Derma Bright productPer the terms of our service, we require all customers to cancel before the day trial period to avoid any monthly subscription fees as part of the terms and conditions that must be accepted at checkoutOur records show that you had already been issued a refund of $on December 26, Regardless, we have the remaining refund for your order in the amount of $22.07, as we value your customer satisfactionYou should expect to receive notification of your refund within 3-business daysWe would also like to inform you that we are not affiliated with the other product you listed in your complaint Lavish Skin Care, other than the possibility of shipping through the same fulfillment centerTherefore, we are not able to process any refunds on their behalfFeel free to notify us if you should have any further questions or concernsSincerely, Derma Bright Customer Service [email protected]

Customersent a message Mar 30, 12:48pm Thank you for your corresponding message regarding this consumer complaint from our customer: [redacted] ***, ID: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto-ship program by marking the T&C check-boxesPlease see the following check-out page for more information:https://www.trylavishskincare.com/payment.phpWe do, however, feel for this customer's concernsFor this reason, we have refunded the customer back the amount of $89.73, as we value MsSmith's customer satisfactionThis amount should reflect in the customer's bank statement within business days.In addition, as this has become a recurring issue for our company, we have reached out to this other company: Derma Bright, whom we had no previous affiliation with, about our shared consumer complaint(s)We have asked them to respond on their behalf, but please address them directly for future referenceWe hope this response serves satisfactory to our customer, [redacted] ***Feel free to let us know if you should have any questions.Sincerely,Lavish Skin CareCustomer [email protected] [redacted] ,Customer Care RepresentativeLavish Skin CareQuestions? Contact us!1-877-637-4555Monday through Friday 8:AM to 8:PM ESTSaturday 9:AM to 2:PM EST

# Dear [redacted] , We apologize for any inconvenience we may have caused youWe value customer service satisfaction very highly for our Derma Bright productWhen customers purchase our 14-day trial, they are required to affirm to our terms and conditions of service at check out by marking the T&C boxOur terms and conditions require customers to contact us within the 14-day trial period to cancel out of the subscription otherwise they will be charged for the whole product [redacted] Regardless, we have provided you the full refund for your order in the amount of $88.28, as we value your customer satisfactionYou should expect to receive notification of your refund within 3-business daysFeel free to notify us if you should have any further questions or concernsSincerely, Derma Bright Customer Service [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Hello [redacted] , I would like to re-open this complaint as they have not followed through and credited my account for all three charges which they emailed me confirmation of You will notice the dates they sent the notification of reimbursements They sent all three (for original shipping, for [redacted] ***, and for [redacted] ) right away at the same time I waited for the payments to reach my account (hence not hearing from me in days) The was reimbursed right away but the two larger amounts were never reimbursed to my credit card I will send the third email showing their intent to reimburse the (which they did), so you can compare the datesJust another game this company is playing Another aspect of this complaint I would like to add is the product showed no results what so ever They said I had not used it long enough so I continued to use while I waited to hear on the complaint with no benefits seen This has been a total sham from the startI appreciate all of your help! [redacted] ( [redacted] ) Regards, [redacted] ***

Dear ***, 255);">Our company, Derma Bright strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: http://www.trydermabright.com/payment.php We apologize for the inconvenience [redacted] , and are very sorry for your lossWe have sent out RMA notifications to the email we have on file with you: [redacted] Please return those products at your earliest convenience and once the processing center has received them, full refunds will be processedOnce you send out the product to our processing center, you refunds should credited back into your account within two to three weeksPlease feel free to email us if you should have any further questions or concerns Sincerely, [redacted] Customer Service [email protected]

Dear***,We apologize for any inconvenience we may have caused youWe highly value customer service satisfaction for our Derma Bright productWhen customers purchase our 14-day trial, they are required to affirm to our terms and conditions of service at check out by marking the T&C boxOur terms and conditions require customers to contact us within the 14-day trial period to cancel out of the subscription otherwise they will be charged for the whole product as shown here: http://trydermabright.com Our records also indicate that you proceeded with an RMA of one of your shipments, and we would like to confirm that it had been processed on February 10, In addition, we have provided you the full refund for your previous order in the amount of $88.28, as we value your customer satisfactionYou should expect to receive notification of your refund within 3-business daysFeel free to notify us if you should have any further questions or concernsSincerely, Derma Bright Customer Service [redacted]

Dear [redacted] ***,We apologize for the delayed response and any inconvenience we may have caused youWe highly value customer satisfaction for our Derma Bright productWhen customers purchase our 14-day trial, they are required to affirm to our terms and conditions of service at check out by marking the T&C boxOur terms and conditions require customers to contact us within the 14-day trial period to cancel out of the subscription otherwise they will be charged for the whole productNonetheless, we have provided you a full refund in the amount of $88.28, which was processed on February 6, and should have reflected your account 3-business days following that dateFeel free to notify us if should have any other questions or concernsSincerely,Derma BrightCustomer Service [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] Derma Bright has refunded the balance of $9.95, and it has posted to my credit card account so I am satisfied that the original charge has been cleared Instant Skin Renewal(Lavish) sent an email indicating they will refund $balance, but it has not posted to my credit card account as of today I would like for the complaint for Lavish to continue since it was advertised with the Derma Bright product and came up for purchase from the Derma Bright web site when I bought it When the $is posted to my credit card account, I will notify you and that complaint will be resolved Thank you for your help [redacted]

Dear ***,We apologize for any inconvenience we may have caused youWe highly value our customer satisfaction for our Derma Bright productPer the the terms and conditions of our product that must be accepted at checkout, we require all customers to cancel within the day trial period to avoid any monthly subscription feesOur records indicate that you contacted our customer service call center and you were issued an RMA to return the product for a full refund on December 31, 2014, and as of this date, we have not received the product from youRegardless, we have processed a full refund in the amount of $to your accountYou should expect to receive notification of your refund within 3-business daysFeel free to notify us if you should have any further questions or concernsSincerely, Derma Bright Customer Service [email protected]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Hello [redacted] ,I would like to re-open this complaint as they have not followed through and credited my account for all three charges which they emailed me confirmation of You will notice the dates they sent the notification of reimbursements They sent all three (for original shipping, for [redacted] ***, and for [redacted] ) right away at the same time I waited for the payments to reach my account (hence not hearing from me in days) The was reimbursed right away but the two larger amounts were never reimbursed to my credit card I will send the third email showing their intent to reimburse the (which they did), so you can compare the datesJust another game this company is playing Another aspect of this complaint I would like to add is the product showed no results what so ever They said I had not used it long enough so I continued to use while I waited to hear on the complaint with no benefits seen This has been a total sham from the start.I appreciate all of your help! [redacted] ***( [redacted] ) Regards, [redacted] ***

Dear [redacted] We apologize for any inconvenience we may have caused youWe highly value customer service satisfaction for our Derma Bright productWhen customers purchase our 14-day trial, they are required to affirm to our terms and conditions of service at check out by marking the T&C boxOur terms and conditions require customers to contact us within the 14-day trial period to cancel out of the subscription otherwise they will be charged for the whole product as shown here: http://trydermabright.com/payment.phpNonetheless, we have provided you the full refund for your order in the amount of $as we value your customer satisfactionYou should expect to receive notification of your refund within 5-business daysFeel free to notify us if you should have any further questions or concerns.Sincerely,Derma BrightCustomer [email protected]

Customersent a message Mar 30, 12:57pm Dear [redacted] ,Thank you for your corresponding message regarding this consumer complaint from our customer: [redacted] ***, ID: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto-ship program by marking the T&C check-boxesPlease see the following check-out page for more information:https://www.trylavishskincare.com/payment.phpWe do, however, feel for this customer's concernsWe strive to make sure that every one of our customers are satisfiedOur records indicate that we had processed a refund to Ms [redacted] for our product Lavish Skin Care in the amount of $onMarch 30, This amount should have reflect on the customer's bank statement within 5-business days.In addition, as this has become a recurring issue for our company, we have reached out to this other company: Derma Bright, whom we had no previous affiliation with, about our shared consumer complaint(s)We have asked them to respond on their behalf, but please address them directly for future referenceWe hope this response serves satisfactory to our customer, (customer)Feel free to let us know if you should have any questions.Sincerely,Lavish Skin CareCustomer [email protected] [redacted] ,Customer Care RepresentativeLavish Skin CareQuestions? Contact us!1-877-637-

Dear [redacted] ,We apologize for any inconvenience we may have caused youWe highly value customer service satisfaction for our Derma Bright productWhen customers purchase our 14-day trial, they are required to affirm to our terms and conditions of service at check out by marking the T&C boxOur terms and conditions require customers to contact us within the 14-day trial period to cancel out of the subscription otherwise they will be charged for the whole product as shown here: [redacted] .Nonetheless, we have provided you the full refund for your order in the amount of $88.28, as we value your customer satisfactionYou should expect to receive notification of your refund within 3-business daysFeel free to notify us if you should have any further questions or concernsSincerely,Derma BrightCustomer Service [redacted]

Dear Ms*** ***, Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto-ship program by
marking the T&C check-boxesPlease see the following check-out page for more information:
https://www.trydermabright.com/payment.php
We understand our your concerns, however, at this time, your account has been flagged as a chargeback for the disputed charges, and thus, we are unable to provide a refund in the amount of $as requestedThe chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessary
Sincerely,
Derma Bright
Customer Service
[email protected]

Dear *** ***,
We apologize for any inconvenience we may have caused youWe highly value customer service satisfaction for our Derma Bright productWhen customers purchase our 14-day trial,
they are required to affirm to our terms and conditions of service at check out by marking the T&C boxOur terms and conditions require customers to contact us within the 14-day trial period to cancel out of the subscription otherwise they will be charged for the whole product as shown here: http://trydermabright.com.We have confirmed a cancellation of your account and refunded the most recent order in the amount of $88.28, as we value your customer satisfactionYou should expect to receive notification of your refund within 5-business days, and any products do no need to be returnedFeel free to notify us if you should have any further questions or concerns.Sincerely,Derma BrightCustomer [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
I HAVE ALREADY SENT YOU A COPY OF THEIR ANSWERSI APPRECIATE YOUR HELPTHEY IMMEDIATELY ANSWERED YOU, AS YOU WILL SEE in my previous email
THANK YOU for your help*** ***

Dear *** ***,We apologize for any inconvenience we may have caused youWe highly value customer service satisfaction for our Derma Bright productWhen customers purchase our 14-day trial, they are required to affirm to our terms and conditions of service at check out by marking the T&C
boxOur terms and conditions require customers to contact us within the 14-day trial period to cancel out of the subscription otherwise they will be charged for the whole product as shown here: http://trydermabright.com.Nonetheless, we have provided you the full refund for your order in the amount of $88.28, as we value your customer satisfactionYou should expect to receive notification of your refund within business daysIn addition, we are a separate company from *** *** Care, and they should be contacted directly about a refund at [email protected]; we apologize for the inconvenienceFeel free to notify us if you should have any further questions or concerns. Sincerely,Derma BrightCustomer [email protected]