DermaBright

Dear ***,We sincerely apologize for any inconvenience we have caused you in this matter as we value your customer satisfaction for our Derma Bright Skin Care product When customers purchase our 14-day trial, at checkout they must accept our terms and conditions which state that the
customer must cancel within the trial 14-day period to avoid any monthly subscription feesRegardless, we would like to refund you for the charge on November 26, in the amount of $and have confirmed a cancellation of your accountYou should expect to receive notification of your refund within 3-business days.
However, for the charge of $as described in your complaint description, we are to believe that charge is from Lavish Skin Care as it does not match our product and recommend contacting them if you do not receive notification of a refund in the next weekDerma Bright and Lavish Skin Care are two separate products and companies and should be addressed as suchFeel free to notify us if you should have any other questions or concernsSincerely,
Derma Bright
Customer Service
[email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

This DermaBright along with Lavish Skin cheated us out of almost $ We want a complete refundThey charged $each for an order that should have been free just the cost of s&h Then they have without authorization charged the bank account again for another order for this month, for $X for these product Please help us get our money back! We want a 100% refund for all monies taken by these two companies for these two products!!!

Dear Ms *** ***,
white-space: pre-wrap;">Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto-ship program by marking the T&C check-boxesPlease see the following check-out page for more information:
***We do, however, feel for your concernsWe strive to make sure that every one of our customers are satisfiedTherefore, we have processed a refund for our product *** *** Care in the amount of $on April 17, This amount should have reflect on your bank statement within business days
In addition, as we hold no affiliation with this company, please address *** Bright directly at *** or their customer service line if a refund has not been processedFeel free to let us know if you should have any questions
?Sincerely,
?*** *** Care
?Customer Service
***

Dear ***,We at Derma Bright sincerely apologize for the honest mistakeWe have corrected the issue and processed the refund in the amount of $88.28, please inform us if you have not received it within the next daysThank you.Sincerely,Derma Bright Customer Service***

Dear *** ***,
We apologize for any inconvenience we may have caused youWe highly value customer service satisfaction for our Derma Bright productWhen customers
purchase our 14-day trial, they are required to affirm to our terms and conditions of service at check out by marking the T&C boxOur terms and conditions require customers to contact us within the 14-day trial period to cancel out of the subscription otherwise they will be charged for the whole product as shown here: http://trydermabright.com.Nonetheless, we have provided you the full refund for your order in the amount of $88.28, as we value your customer satisfactionYou should expect to receive notification of your refund within business daysFeel free to notify us if you should have any further questions or concerns.Sincerely,Derma BrightCustomer [email protected]

Dear ***,

We apologize for any inconvenience we may have caused youWe highly value you customer satisfaction for our Derma Bright productPer the terms of our service, we require all customers to cancel before the day trial period to avoid any monthly subscription fees as part of the terms and conditions that must be accepted at checkoutOur records show that you had already been issued a refund of $on December 26, Regardless, we have the remaining refund for your order in the amount of $22.07, as we value your customer satisfactionYou should expect to receive notification of your refund within 3-business daysWe would also like to inform you that we are not affiliated with the other product you listed in your complaint Lavish Skin Care, other than the possibility of shipping through the same fulfillment centerTherefore, we are not able to process any refunds on their behalfFeel free to notify us if you should have any further questions or concernsSincerely,
Derma Bright
Customer Service
[email protected]

Dear ***,

We apologize for any inconvenience we may have caused youWe value customer service satisfaction very highly for our Derma Bright productWhen customers purchase our 14-day trial, they are required to affirm to our terms and conditions of service at check out by marking the T&C boxOur terms and conditions require customers to contact us within the 14-day trial period to cancel out of the subscription otherwise they will be charged for the whole productRegardless, we have provided you the full refund for your order in the amount of $88.28, as we value your customer satisfactionYou should expect to receive notification of your refund within 3-business daysHowever, the other product mentioned in the charge of $is not from our company, but from another company/product that third party advertisers often like to pair with our Derma Bright productIf you have not received a refund from them within the next week, we recommend that you formally file a Revdex.com complaint with that other company/product, as we hold no association with this other entityFeel free to notify us if you should have any further questions or concernsSincerely,Derma Bright
Customer Service
[email protected]

Dear ***, Our company, Derma Bright strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship
program by marking the T&C check-boxesPlease see the following check-out page for more information: http://www.trydermabright.com/payment.phpWe apologize for the inconvenience *** ***, and are very sorry for your lossWe have sent out RMA notifications to the email we have on file with you: *** Please return those products at your earliest convenience and once the processing center has received them, full refunds will be processedOnce you send out the product to our processing center, you refunds should credited back into your account within two to three weeksPlease feel free to email us if you should have any further questions or concerns. Sincerely,*** *** Customer [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

"background-text-decoration:none;vertical-align:baseline;">Dear *** ***,
We apologize for any inconvenience we may have caused youWe value customer service satisfaction very highly for our Derma Bright productWhen customers purchase our 14-day trial, they are required to affirm to our terms and conditions of service at check out by marking the T&C boxOur terms and conditions require customers to contact us within the 14-day trial period to cancel out of the subscription otherwise they will be charged for the whole product as shown here: http://trydermabright.com/
However, our your RMA refund has been processed, and we will also refund the "restocking fee" in the amount of $9.95, as we value your customer satisfactionYou should expect to receive notification of your refund within business daysFeel free to notify us if you should have any further questions or concernsSincerely,Derma BrightCustomer [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear ***,
We at Derma Bright Skin Care apologize value your customer satisfaction for our product and apologize for any inconvenience this matter has caused youWhen customers purchase a 14-day trial of our
product, they are required to accept our terms and conditions that require all customers to cancel within the 14-day trial period to avoid any monthly subscription feesNonetheless, we have provided you the full refund for your order in the amount of $88.28, and have confirmed a cancellation of your accountFeel free to contact us if you should have any other questions or concernsThank youSincerely,
Derma Bright
Customer Service
[email protected]

Dear Ms*** ***,Attached you will see proof of credit to the credit card information used for the transactions in questionAs shown, the refund request was posted on April 17, and credited to your account on April for any charges from our company Derma BrightPlease contact your bank for any inquires regarding the misplaced credits to your account.Sincerely,Derma BrightCustomer Service***

Dear***,Thank you for concern with our product Derma Bright, and we apologize for any inconvenience we may have caused you.
vertical-align: baseline; white-space: pre-wrap; background-">hen customers purchase our 14-day trial, they are required to affirm to our terms and conditions of service at check out by marking the T&C boxOur terms and conditions require customers to contact us within the 14-day trial period to cancel out of the subscription otherwise they will be charged for the whole product as shown here:
www.trydermabright.com
Nonetheless, we have processed a refund for your order in the amount of $88.28, as we value your customer satisfactionThis should reflect you credit card account within business daysFeel free to notify us if you should have any further concerns
Sincerely,
Derma Bright
Customer Service
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** *** sans-serif;">Thank you for your corresponding message regarding this consumer complaint from our customer: *** *** *** ***.Our company strives to make sure that our customers are 100% satisfied, so we take customer complaints very seriouslyWhen customers purchase our 14-day trial, they are required to affirm to our terms and conditions of service at check out by marking the T&C boxOur terms and conditions require customers to contact us within the 14-day trial period to cancel out of the subscription otherwise they will be charged for the whole product as shown here: http://trydermabright.com/payment.phpOur records indicate that we had already processed a refund to MsNguyen on December 2, in the amount of $44.14, which would have shown on the Ms***s bank statement within the following business daysFeel free to let us know if you should have any questions. Sincerely,Derma Bright Customer [email protected]*** ***, Customer Service RepresentativeDerma BrightContact Us: 1-877-379-0392Monday through Friday - AM to PM CSTSaturday through Sunday - AM to PM CST

Dear Ms*** ***, Our company
strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto-ship program by marking the T&C check-boxesPlease see the following check-out page for more information:
https://www.trydermabright.com/payment.php
We understand our your concerns, however, at this time, your account has been flagged as a chargeback for the disputed charges, and thus, we are unable to provide a refund in the amount of $as requestedThe chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessary
Sincerely,
Derma Bright
Customer Service
[email protected]

Dear Ms *** ***,Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto-ship program by marking
the T&C check-boxesPlease see the following check-out page for more information: ***We do, however, feel for your concernsWe strive to make sure that every one of our customers are satisfiedTherefore, we have processed a refund for our product *** *** Care in the amount of $on April 17, This amount should have reflect on your bank statement within business days
In addition, as we hold no affiliation with this company, please address *** Bright directly at *** or their customer service line if a refund has not been processedFeel free to let us know if you should have any questions?Sincerely,?*** *** Care?Customer Service***

"background-text-decoration:none;vertical-align:baseline;">Dear [redacted],
We apologize for any inconvenience we may have caused youWe value customer service satisfaction very highly for our Derma Bright productWhen customers purchase our 14-day trial, they are required to affirm to our terms and conditions of service at check out by marking the T&C boxOur terms and conditions require customers to contact us within the 14-day trial period to cancel out of the subscription otherwise they will be charged for the whole product[redacted]Regardless, we have provided you the full refund for your order in the amount of $88.28, as we value your customer satisfactionYou should expect to receive notification of your refund within 3-business daysFeel free to notify us if you should have any further questions or concernsSincerely,
Derma Bright
Customer Service
[redacted]