DermaBright

Dear [redacted],

We highly value your customer satisfaction for our Derma Bright product and apologize for any inconvenience we have caused youPer the terms of our service, as stated under our terms and conditions that must be approved at checkout, we require all customers to cancel before the day trial period to avoid any monthly subscription feesRegardless, we have provided you the full refund for your order in the amount of $88.28, as we value your customer satisfactionYou should expect to receive notification of your refund within 3-business daysFeel free to notify us if you should have any further questions or concernsSincerely,Derma Bright
Customer Service
[email protected]

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Customersent a message
Mar 30, 12:48pm
Thank you for your corresponding message regarding this consumer complaint from our customer: [redacted], ID: 1[redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto-ship program by marking the T&C check-boxesPlease see the following check-out page for more information:https://www.trylavishskincare.com/payment.phpWe do, however, feel for this customer's concernsFor this reason, we have refunded the customer back the amount of $89.73, as we value MsSmith's customer satisfactionThis amount should reflect in the customer's bank statement within business days.In addition, as this has become a recurring issue for our company, we have reached out to this other company: Derma Bright, whom we had no previous affiliation with, about our shared consumer complaint(s)We have asked them to respond on their behalf, but please address them directly for future referenceWe hope this response serves satisfactory to our customer, [redacted]Feel free to let us know if you should have any questions.Sincerely,Lavish Skin CareCustomer [email protected][redacted],Customer Care RepresentativeLavish Skin CareQuestions? Contact us!1-877-637-4555Monday through Friday 8:AM to 8:PM ESTSaturday 9:AM to 2:PM EST

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Customersent a message
Mar 30, 12:57pm
Dear [redacted],Thank you for your corresponding message regarding this consumer complaint from our customer: [redacted], ID: [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto-ship program by marking the T&C check-boxesPlease see the following check-out page for more information:https://www.trylavishskincare.com/payment.phpWe do, however, feel for this customer's concernsWe strive to make sure that every one of our customers are satisfiedOur records indicate that we had processed a refund to Ms[redacted] for our product Lavish Skin Care in the amount of $onMarch 30, This amount should have reflect on the customer's bank statement within 5-business days.In addition, as this has become a recurring issue for our company, we have reached out to this other company: Derma Bright, whom we had no previous affiliation with, about our shared consumer complaint(s)We have asked them to respond on their behalf, but please address them directly for future referenceWe hope this response serves satisfactory to our customer, (customer)Feel free to let us know if you should have any questions.Sincerely,Lavish Skin CareCustomer [email protected][redacted],Customer Care RepresentativeLavish Skin CareQuestions? Contact us!1-877-637-

Dear [redacted],
We apologize for any inconvenience we may have caused you. We highly value customer service satisfaction for our Derma Bright product. When customers purchase our 14-day trial, they...

are required to affirm to our terms and conditions of service at check out by marking the T&C box. Our terms and conditions require customers to contact us within the 14-day trial period to cancel out of the subscription otherwise they will be charged for the whole product as shown here: [redacted]Nonetheless, we have provided you the full refund for your order in the amount of $88.28, as we value your customer satisfaction. You should expect to receive notification of your refund within 3-5 business days. Feel free to notify us if you should have any further questions or concerns.Sincerely,Derma BrightCustomer Service[redacted]

Dear [redacted]
We apologize for any inconvenience...

we may have caused you. We highly value customer service satisfaction for our Derma Bright product. When customers purchase our 14-day trial, they are required to affirm to our terms and conditions of service at check out by marking the T&C box. Our terms and conditions require customers to contact us within the 14-day trial period to cancel out of the subscription otherwise they will be charged for the whole product as shown here:
http://trydermabright.com/payment.php
Nonetheless, we have provided you the full refund for your order in the amount of $44.14 as we value your customer satisfaction. You should expect to receive notification of your refund within 5-7 business days. Feel free to notify us if you should have any further questions or concerns.
Sincerely,
Derma BrightCustomer [email protected]

Dear[redacted],We apologize for any inconvenience we...

may have caused you. We highly value customer service satisfaction for our Derma Bright product. When customers purchase our 14-day trial, they are required to affirm to our terms and conditions of service at check out by marking the T&C box. Our terms and conditions require customers  to contact us within the 14-day trial period to cancel out of the subscription otherwise they will be charged for the whole product as shown here:
http://trydermabright.com.
Our records also indicate that you proceeded with an RMA of one of your shipments, and we would like to confirm that it had been processed on February 10, 2015. In addition, we have provided you the full refund for your previous order in the amount of $88.28, as we value your customer satisfaction. You should expect to receive notification of your refund within 3-5 business days. Feel free to notify us if you should have any further questions or concerns.
Sincerely,
Derma Bright
Customer Service
[redacted]

Dear [redacted],
We apologize for any inconvenience we may have caused you. We highly value customer service satisfaction for our Derma Bright product. When customers...

purchase our 14-day trial, they are required to affirm to our terms and conditions of service at check out by marking the T&C box. Our terms and conditions require customers to contact us within the 14-day trial period to cancel out of the subscription otherwise they will be charged for the whole product as shown here: http://trydermabright.com.Nonetheless, we have provided you the full refund for your order in the amount of $88.28, as we value your customer satisfaction. You should expect to receive notification of your refund within 7 business days. In addition, we are a separate company from [redacted] Care, and they should be contacted directly about a refund at [email protected]; we apologize for the inconvenience. Feel free to notify us if you should have any further questions or concerns. Sincerely,Derma BrightCustomer [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Hello [redacted],
I would like to re-open this complaint as they have not followed through and credited my account for all three charges which they emailed me confirmation of.  You will notice the dates they sent the notification of reimbursements.  They sent all three (12.97 for original shipping, 89.73 for [redacted], and 88.28 for [redacted]) right away at the same time.  I waited for the payments to reach my account (hence not hearing from me in 7 days).  The 12.97 was reimbursed right away but the two larger amounts were never reimbursed to my credit card.  I will send the third email showing their intent to reimburse the 12.97 (which they did), so you can compare the dates. Just another game this company is playing.  Another aspect of this complaint I would like to add is the product showed no results what so ever.  They said I had not used it long enough so I continued to use while I waited to hear on the complaint with no benefits seen.  This has been a total sham from the start.
I appreciate all of your help!
[redacted]
([redacted])
Regards,
[redacted]

Dear [redacted],We apologize for any inconvenience we may have caused you. We highly value our customer satisfaction for our Derma Bright product. Per the the terms and conditions of our product that must be accepted at checkout, we require all customers to cancel within the 14 day...

trial period to avoid any monthly subscription fees. Our records indicate that you contacted our customer service call center and you were issued an RMA to return the product for a full refund on December 31, 2014, and as of this date, we have not received the product from  you. Regardless, we have processed a full refund in the amount of $88.28 to your account. You should expect to receive notification of your refund within 3-5 business days. Feel free to notify us if you should have any further questions or concerns.
Sincerely,
Derma Bright
Customer Service
[email protected]

Dear [redacted], We apologize for any inconvenience we may have caused. We highly value customer service for our Derma Bright Skin Care product. 
vertical-align: baseline; white-space: pre-wrap;"> Per the terms of our service, we require all customers agree to our terms and conditions at checkout to cancel before the 14 [redacted] trial period to avoid any monthly subscription fees. Our records show that your January charge ( Order ID: [redacted]) was voided, regardless, we have processed a refund for your December shipment in the amount of $88.28, as we value your customer satisfaction. You should expect to receive notification of your refund within 3-5 business [redacted]s.
To address the matter of Lavish Skin Care, we have no affiliation with that company/product other than the possibility of shipping through the same fulfillment center. Please address us accordingly, as we cannot process your refund request on their behalf. Feel free to let us know if you should have any other questions or concerns, and we thank you for your feedback.
Sincerely,
Derma Bright Skin Care
Customer Service
[email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted],

id="docs-internal-guid-122c01a5-de57-0a42-d964-6cf36acd3fff">We apologize for any inconvenience we may have caused you. We value customer service satisfaction very highly for our Derma Bright product. hen customers purchase our 14-day trial, they are required to affirm to our terms and conditions of service at check out by marking the T&C box. Our terms and conditions require customers  to contact us within the 14-day trial period to cancel out of the subscription otherwise they will be charged for the whole product. Please see the link for more information:[redacted]Regardless, we have provided you the full refund for your order in the amount of $22.07, as we value your customer satisfaction. You should expect to receive notification of your refund within 3-5 business days. At this time we are unable to assist you any further with your request to pay for your overdraft fees. Feel free to notify us if you should have any further questions or concerns.
Sincerely,
Derma BrightCustomer Service[redacted]

Dear [redacted],We apologize for any inconvenience we may have caused you. We highly value customer service satisfaction for our Derma Bright...

product. When customers purchase our 14-day trial, they are required to affirm to our terms and conditions of service at check out by marking the T&C box. Our terms and conditions require customers to contact us within the 14-day trial period to cancel out of the subscription otherwise they will be charged for the whole product as shown here: [redacted].Nonetheless, we have provided you the full refund for your order in the amount of $88.28, as we value your customer satisfaction. You should expect to receive notification of your refund within 3-5 business days. Feel free to notify us if you should have any further questions or concerns. Sincerely,Derma BrightCustomer Service[redacted]

Dear Amanda Biggs, sans-serif;">We recently received a Revdex.com complaint ID: [redacted] for a Ms. [redacted], however it was inappropriately addressed to a Lavish Skin Care. Fortunately, they were able to forward us this information. We apologize for any inconvenience we may have caused Ms. [redacted], as we highly value customer service satisfaction for our Derma Bright product. When customers purchase our 14-day trial, they are required to affirm to our terms and conditions of service at check out by marking the T&C box. Our terms and conditions require customers to contact us within the 14-day trial period to cancel out of the subscription otherwise they will be charged for the whole product as shown here: http://trydermabright.com/payment.phpOur records indicate that Ms. [redacted] was processed a partial refund in the amount of $44.14 on March 25, 2015. This would have reflected in her bank statement within 7 business days. We do, however, feel for this customer's concerns, as our product very rarely causes any harmful side effects, and as such have processed refunds in the remainder of $44.14 and for the trial product $3.95 on April 9, 2015. These amount should reflect on Ms. [redacted]'s bank statement within 7 business days. We hope this response serves satisfactory to our customer. Feel free to let us know if you should have any questions. Sincerely,Derma BrightCustomer [email protected]

Dear [redacted],We apologize for the delayed response and any inconvenience we may have caused you. We highly value customer satisfaction for our Derma Bright product.
font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline;" id="docs-internal-guid-eece1605-820a-ba92-db7c-0e653a6945ca">When customers purchase our 14-day trial, they are required to affirm to our terms and conditions of service at check out by marking the T&C box. Our terms and conditions require customers  to contact us within the 14-day trial period to cancel out of the subscription otherwise they will be charged for the whole product. Nonetheless, we have provided you a full refund in the amount of $88.28, which was processed on February 6, 2015 and should have reflected your account 3-5 business days following that date. Feel free to notify us if should have any other questions or concerns. Sincerely,Derma BrightCustomer Service[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]               I appreciate your involvement in this matter.  The company has resolved the issue.  Thank you very much.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Derma Bright has refunded the balance of $9.95, and it has posted to my credit card account so I am satisfied that the original charge has been cleared.
 Instant Skin Renewal(Lavish) sent an email indicating they will refund $9.95 balance, but it has not posted to my credit card account as of today.  I would like for the complaint for Lavish to continue since it was advertised with the Derma Bright product and came up for purchase from the Derma Bright web site when I bought it.  When the $9.95 is posted to my credit card account, I will notify you and that complaint will be resolved. 
Thank you for your help.
[redacted]

Dear [redacted]We apologize for any inconvenience we may have caused you. We highly value customer service satisfaction for our Derma Bright product. When customers purchase our 14-day trial, they are required to affirm to our terms and conditions of service at check out by marking the...

T&C box. Our terms and conditions require customers to contact us within the 14-day trial period to cancel out of the subscription otherwise they will be charged for the whole product as shown here: http://trydermabright.com/payment.phpNonetheless, we have provided you the full refund for your order in the amount of $44.14 as we value your customer satisfaction. You should expect to receive notification of your refund within 5-7 business days. Feel free to notify us if you should have any further questions or concerns.Sincerely,Derma BrightCustomer [email protected]

Dear [redacted],We apologize for any inconvenience we may have caused you. We highly value customer service satisfaction for our Derma Bright product. When customers purchase our 14-day trial, they...

are required to affirm to our terms and conditions of service at check out by marking the T&C box. Our terms and conditions require customers to contact us within the 14-day trial period to cancel out of the subscription otherwise they will be charged for the whole product as shown here: [redacted].Nonetheless, we have provided you the full refund for your order in the amount of $88.28, as we value your customer satisfaction. You should expect to receive notification of your refund within 3-5 business days. Feel free to notify us if you should have any further questions or concerns.Sincerely,Derma BrightCustomer Service[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]