Digital Outlets

At this time, I have been contacted directly by Digital Outlets LLC regarding complaint ID ***, however my complaint has NOT been resolved because:
They sent a response saying they would be in touch with me about a solution, but no further communication has occurredThey have
made no attempt at offering or suggesting a solution
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

CUSTOMER HAS ALREADY BEEN GIVEN AN RMA # ONCE WE GET OUR MERCHANDISE BACK CH WILL RECEIVE A REFUND

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that
this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].Yes after raising a complaint with Revdex.com, I used the option of Dispute on transaction for an amount of 1,648...

USD representing items that were not delivered. However I would like to request Revdex.com to take action on Digital Outlets for intentionally misleading me on delivery, giving a wrong delivery number and not replying to any written communication.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...

my complaint has NOT been resolved because:

[Your Answer Here]Digital Outlets never contacted me, or even replied to my inquiries, to tell me that my package was being held at customs and that I had to retrieve it. I wouldn't even know who to contact to do that, because no one gave me the info.  Plus, like I said, I paid for shipping, taxes and duty IN FULL with my first order, so I don't want to have to pay for that once again, since all the goods should have been included in the box the first time around. Thanks much for your help. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Digital Outlets LLC regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Digital Outlets LLC regarding complaint ID [redacted].Sincerely,
[redacted]

At this time, I have been contacted...

directly by Digital Outlets LLC regarding complaint ID [redacted], however my complaint has NOT been resolved because:
 They sent a response saying they would be in touch with me about a solution, but no further communication has occurred. They have made no attempt at offering or suggesting a solution.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].
Yes after raising a complaint with Revdex.com, I used the option of...

Dispute on transaction for an amount of 1,648 USD representing items that were not delivered. However I would like to request Revdex.com to take action on Digital Outlets for intentionally misleading me on delivery, giving a wrong delivery number and not replying to any written communication.
Sincerely,
[redacted]

At this time, I have been contacted directly by Digital Outlets LLC regarding complaint ID [redacted], however my complaint has NOT been resolved because:
On 12-**-14 I was notified by [redacted] of Digital Outlets LLC that my order had been cancelled and refunded.  On 1-*-14 I received a request for payment from [redacted] of Digital Outlets LLC requesting payment for a flash.  On 1/**/15 I replied to [redacted]'s emailing notifying him that I had not received a  mailing from Digital Outlets LLC nor had we agreed to reinstate my order.  I have attached the email correspondence.  I  have had no other communication from Digital Outlets LLC in regards to my compliant ID [redacted].
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Digital Outlets LLC regarding complaint ID [redacted].Sincerely,[redacted]

CUSTOMER ORDERED 10-14 BUSINESS DAYS DELIVERY TIME FROM 05/**/2016  SCHEDULED DELIVERY DATES IS THE [redacted] OF MAY.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
10pt;"> 
no refund has been received.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Digital Outlets LLC regarding complaint ID [redacted].
I have filed complaints with my bank, the ftc, the new York attorney generals office and with the California attorney...

genrrals office and there are pending investigations regarding false advertising and bait and switch fraud. I  previously made an attempt to return the product however it was undeliverable, and returned to me, as the address provided for digital outlets is not a valid address. The last correspondence I received from digital outlets was refusal to provide me the information to return the product unless I paid additional fees. Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Digital Outlets LLC regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:As of today (2/**/15), the ordered items have been received.  So, while it took multiple emails and a complaint to you, I am happy to report the issue is resolved.In reference to complaint ID [redacted], and find that this resolution is...

satisfactory to me and the matter has been resolved.
Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by Digital Outlets LLC regarding complaint ID [redacted].
However, I have contacted them AGAIN, and this time spoke to a representative named Scott.  He claimed there was a...

problem with the check and that their accounting was looking into it.  He assured me a check would be sent to me as soon as it was resolved.  Mind you, it has already been many many months.  He told me to contact him again if the check was not here in the next few weeks.  For now - please keep this case OPEN until we know if this will hold water or not.  I am hoping they will do the right thing in the next week, or I am going to pursue legal action and report them for fraud. Sincerely,Scott T[redacted] ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Everything I wrote is the absolute truth! What they wrote in response is completely untrue! They did NOT refund my money my wife submitted a dispute with our credit card company and that is how we are getting our money back. I cannot believe a company like this is allowed to continue to lie and steal from people! They need to be held responsible!
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Digital Outlets LLC regarding complaint ID [redacted].However, I have contacted them AGAIN, and this time spoke to a representative named Scott.  He claimed there was a problem with the check and that their accounting was...

looking into it.  He assured me a check would be sent to me as soon as it was resolved.  Mind you, it has already been many many months.  He told me to contact him again if the check was not here in the next few weeks.  For now - please keep this case OPEN until we know if this will hold water or not.  I am hoping they will do the right thing in the next week, or I am going to pursue legal action and report them for fraud. Sincerely,Scott T[redacted] ###-###-####

My desired outcome is Digitaloutlets give my money back and apologize to me. And promise to provide clear and truthful details on their products.