Digital Outlets

Review: I also was given the bait and switch. I ordered a d750 and was sent an email a couple of day later saying that I needed to confirm my order. When I called customer service they wanted to confirm that I was okay with getting a import model. They told me that the import model only had Japanese menus and did not come with a manual. I told them that I did not want that so they offered to sell me the US model for extra $400. I agreed and a few weeks later the camera and lens I ordered arrived. However they were both Nikon Europe products so essentially I still got grey market imported productsDesired Settlement: I would like the extra money I paid to get non import models refunded to me since I ended up receiving import models.

Consumer

Response:

At this time, I have not been contacted by Digital Outlets LLC regarding complaint ID [redacted].Sincerely,[redacted]

Review: I want report [redacted] is a scam website. I spend $3150 on this website. I ordered a Cannon camera and lens On [redacted] December 2014 from this website, and they ask me to use wire transfer, I transfer $3150 to them, they said they will ship my order on next day, and I can receive it within a week. But I never receive my items, they provide me a fake tracking number, and ask me to wait until now. From last week, they don't pick up my phone call already, I called them everyday, but nobody answered. I also wrote e-mail to them, but never got reply. I have the order conformation letter and money transfer letter. They can't just hold my money without give me the itmes that I ordered.

Today I called them again, spend 1 hour they finally pick up my call, and tell me the money refund need 30 days to process, I don't understand why need take so long for a money refund? I know they never ship the items to me, because the tracing number they provide to me is illegal, it is really waste of my time! so now I just want my money back now!!!!Desired Settlement: First, they need to be honest about their business and make an apology to me for waste my time!

Next, they should give back my money immediately!

Review: He won't refund my$599. for a canon vixia hfg20. I placed my order on 8/[redacted]15 order no. [redacted] He withdrew from my debit card on 9/*/15 I called him in september , october he said it was backordered I called him in november it was still backordered to cancel the order. I checked my bank statement at the end of november he never refunded my money. I called him in december he didn't refund in november he said was going to refunded again . I checked bank statement at the end of december he still didn't refund my money again. I contacted him in january twice he said I need contact the credit section the same [redacted] it's the same man in sales, billing, customer service they never answer on customer service on hold for an hour. He gave me ext. no.200 for credit or billing. He only answers on sales and billing extension. He told me he already refunded my money on 11/**/15 then he changes to 9/**/15. I told him how could you refund my money on 9/**/15 I didn't call him until middle november to cancel the order. I told him he received my money on 9/*/15 I checked my bank statements in september, october, november, december. You're a liar you never refunded in any monthly bank statements. He told me to contact my bank why I haven't refunded my money he says he has already refunded to the bank he hung the phone on me. I called how long it's going to take to refund my money back just hung up. I've read terms and condition it takes 60-90 business days for wire, bank, ach transfers. Credit customer accounts varies from bank to bank. Usually post to credit cards, debit cards accounts within 2 billing cycles not earlier to get a refund. I don't want to be charged 10% cancel the order like some complaints I've read [redacted] It has los angeles,ca phone numberDesired Settlement: I want all of my $599. for my canceled backordered order no. [redacted] for a refurbished canon vixia hf g20 camcorder he never emailed any cancelation

Consumer

Response:

At this time, I have not been contacted by Digital Outlets LLC regarding complaint ID [redacted].Sincerely,

[redacted] I called him on 2/**/16 twice put me on hold for 17 minutes and I hung up. Then I called him a 3rd time I told i've been on hold twice and ask him where's my refund? He's keep telling he refunded my $599 on 9/**/15 He said to contact my bank why I haven't received my refund.

Review: I ordered a camera Canon 5D mark 3 from Digital outlets.net for $2099 on 10/**/14 within 30 min I got a call from [redacted] and he talked me into the 6D for $1999. I received the 6D on 10/** and found it was not working for my needs. I then called on 11/** and told [redacted] I wanted the 5D and was sending the 6D back. He charged my card for the 5D with the charger and battery for $2800 and told me to send the other one back. Since I was purchasing another camera there would be no restocking fee and I had 21 days to return the 1st camera. I sent it back and they received it on 11/** well within the return period. I received a email from them stating they received it and I would be credited back as agreed on 11/**. I gave them the 30 days as stated on the return policy to credit my card and I got no credit. I filed a dispute with my CC and they investigated and was told by [redacted] that I failed to follow the return policy. I then called for 2 weeks trying to get someone on the phone, finally talked to [redacted] and he lied time after time about how they would credit my card I needed to wait. That never happened. I was then told on 2/** they would send me a check. Did not happen, 2/** sent another check, did not get it. Called credit card company back and they told me it was too late to refile a dispute, they could not help me. Called back again to [redacted] spoke to [redacted] and [redacted] they are at this point blaming me for filing the original dispute. They are sending me another check, did not get that either. Called again and [redacted] told me he would credit my card again so I called my credit card company and they called [redacted] and was told by [redacted] he was sending me a check. That was 2 weeks ago and nothing. I have sent a demand letter asking for the $1999 plus $159 interest that has been charged to my card for finance charges, they received it today. I feel this company deliberately strung me along knowing [redacted] would only help me within 90 days. I was lied to over and over again. I tried to be pleasant but as soon as I suggested they were dishonest, they (Josh) got real nasty and rude. He accused me of causing the problem when I filed a dispute back in Dec. They have no intentions of giving me back my money.Desired Settlement: I want all my money back of $1999 plus $32 per month finance charges, at this time it is 5 months, for a total of $2159. If it goes past the [redacted] of April 2015 it will add another $32. And I wan them to admit they need to reassess their business practices but I really want my money back. I already am looking to file a small claims suit if I don't hear from them by 4/**/2015

Review: I ordered back in September **, 2015 for a canon camera body and I still have not received it yet

I told them to give me a refund and it has been 2 months since they told me that I will get a refundDesired Settlement: full refund

Consumer

Response:

At this time, I have not been contacted by Digital Outlets LLC regarding complaint ID [redacted].Sincerely,[redacted]

Review: I ordered a Canon 7D Mark II and a 32 GB compact flash memory card from DigitalOutlets.net on September [redacted]. On September [redacted] I received an email stating I needed to call to confirm my order. This was a pushy sales call trying to upsell my order. I declined their upselling and the call was ended. The invoice stated the camera would be shipped within 10-14 days. Weeks went by and the camera had not been delivered, so I called the company and got a message stating they were closed. I then sent an email inquiring about the order. I did not receive a response. A few days later I called again and was on hold for 15 minutes before hanging up, no one had ever answered the phone, it was automated. I sent yet another email asking for tracking information. They responded with "Please call us", so I immediately called them and got the message yet again stating they were closed. I have called at various times throughout the day and never got a response. I had also sent an email with my phone number asking that they call me regarding my order and they did not. I wrote a negative review for them online yesterday that apparently made them angry, because when we called to cancel the order today, their response was that I should not have written the review. They also stated that they informed me that the camera was on back order, which they never did. After canceling the order today, they sent me an email about the backlog issue claiming that my credit card will not be billed until the product has shipped, yet my card was charged the total amount $1,005.48 on September [redacted].Desired Settlement: I would like a full refund and for the company to make it policy to inform customers immediately of a backlog. This whole situation could have been avoided had I known there was a backlog causing the delay.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Digital Outlets LLC has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: I placed an order for a camera and other equipment through their website on May **, 2014. Upon checkout, I was told the order would take 10-14 business days to ship, and the website said I would receive a tracking number 3 days before the expected delivery date.

On July [redacted], I had received neither the package nor a tracking number, so I called their customer service line and the representative told me the order had been shipped on July **, was currently in Canadian customs, and that he would email me a tracking number.

I didn't receive the tracking number, so I called back the next day for it. After getting the number over the phone, I entered it into the [redacted] tracking website only to find that my order had in fact not shipped out on July [redacted] as I was told, but on July [redacted], the day I initially called to check on the order.

I called back after checking the tracking number and the only explanation I was given for why I would be given incorrect information the previous day was "I Don't Know". I believe I spoke to the same representative both days.

After getting off the phone with them for the second time that day, I sent an email to their customer service email address, hoping that someone else might be able to give me more information.

I received no response, and on July [redacted] I noticed that the package destination on the Canada Post website was a town 2600 miles away from where the package should have been sent.

Since they close early on Fridays and couldn't call about it, I sent them another email with my shipping information, asking them to confirm the shipped address. Again, I received no reply.

I emailed once again on Monday after the tracking information disappeared from the Canda website, asking them to confirm the destination, as I was concerned that the missing information meant the package had been delivered. Again, no reply.

The next day when I checked the [redacted] tracking site, it said there was an attempted delivery, and that the addressee had been notified (I had not). I confirmed with my local post office that they had not received anything for me and sent another email to Digital Outlets customer service. No Reply.

This morning, I called Canada Post and confirmed that the package with my tracking information had indeed been misdelivered by 2600 miles. I called the Digital Outlets customer service, and was able to get the representative to check in on it. They were able to get the package rerouted, but have now given me an estimated delivery date of June [redacted], which is more than a month after the initial purchase.Desired Settlement: I would like to receive an explanation from the company for the following things:

1. Why my order wasn't even shipped until after I phoned them 2 weeks after purchase

2. Why I was given incorrect information regarding the shipment of my order

3. Why my order was misdelivered by 2600 miles.

Review: My wife and I purchased a Cannon 5D Mark III Camera plus a Canon Zoom Wide Angle-Telephoto EF 24-70mm f/2.8L USM Autofocus lens with the total being about $4000 on Oct [redacted] 2014. When the package arrived, the camera was correct but they sent a cheaper lens that was not Cannon. We called the company and was told we could return the product and they would send the correct lens. We have made several calls and sent several emails asking for either a tracking number or for a refund for the cost of the lens ($1099). We were given a fake tracking number in January that never appeared on usps.com the company we were told the lens was shipped through. Since then we have not received an email back and we are hung up on after being on hold for 20-40 minutes. Each call after that we are hung up on immediately.Desired Settlement: We would like for the company to refund the cost of the lens ($1099) so we are able to purchase it elsewhere.

Consumer

Response:

At this time, I have not been contacted by Digital Outlets LLC regarding complaint ID [redacted].Sincerely,[redacted]

Review: On March *, 2015 I have placed an online order for a Nikon D5300 DSLR camera with 18-140mm lens kit at the price of $599.00. Their website states that at check out there will be an extra 10% discount which brought the price down to $539.10. On March *, 2015 I received an email from them stating "...All of your information has been submitted and billing information is Being Processed. However in order to verify your identity we do need to verbally confirm this order with you before it can be shipped for security purposes. Please understand that this process will take only a few minutes of your time so we can assure the security of this purchase..." Of course I called to confirm and I am being told that I should also order a battery and charger. I'm telling the customer representative that I don't need an extra one, I'm OK with the one that comes with. He says that the camera doesn't come with one and I should order. He quotes me an amount that brings my final bill to $799.00. Ridiculous but I have no choice but to buy into. Then he says that since I purchased this then he will upgrade my lens from 18-140mm to 18-155mm. Of course I think it's a good deal and I agree.

Later one I receive the package to discover that the lens is actually 18-55mm. I call them and the customer representative is rude and sounding upset that I question his order. I explain that that's not what I agreed to and he, in a very bad tone, says that this is an upgrade but if I want a cheap generic lens of 18-140mm I could return mine and he will ship that one. I told him that I will do it.

A few more days passed, I did some research and call them back today March **, 2015. I tried to explain to the representative that the advertisement in their website states Nikon D5300 DSLR camera with 18-140mm lens kit. The picture shows the Nikon camera and Nikon lens 18-140mm VR. He disagrees with me by saying that the lens is not a Nikon and it's not stated in their website as Nikon. I tell him that it does not state it's not a Nikon and one would assume since the add states Nikon kit and the picture shows Nikon lens it should be a Nikon lens. Why would you create a kit with different parts and brands and display a picture with everything as Nikon? He then tells me rudely not to waste my breath and time cause I will not get a Nikon lens. I explain to him that this is false advertising and if he doesn't send me what I order I want to send everything back. He then says that I will have to send it back after I talk to another representative and I will pay 10% restocking fee plus shipping and handling fee for me sending it to them and their shipping and handling that they sent me the camera. I called the other extension and I tell him the same thing and of course he agrees with his colleague. I also told him that the ad states that if I order one battery they will send me an extra one that I never received. One more time not fulfilling their ad.

I ordered from them as the advertised price was really good. They did not deliver what the ad states, they conned me into buying an expensive battery and charger and they would charge me an arm and a leg to return it even though it's their fault.Desired Settlement: I want them to send me the Nikon lens 18-140mm VR as shown in their ad picture and description (as a kit they can't put together different brands and put a picture of everything being Nikon), I want to return the 18-55mm lens as it is their misleading and I want to return the extremely expensive battery and charger, refund me the price for them and only charge me for the price advertised at $539.10. I want them to send me a return label for everything I return so I don't have to pay for them misleading me.

If they will not settle for all of the above I want to return everything at their expense as they mislead me. I will never buy from them again and I will let everyone I know my problem and not to buy from them.

Consumer

Response:

At this time, I have not been contacted by Digital Outlets LLC regarding complaint ID [redacted].Sincerely,[redacted]

Review: My school ordered a Canon video camera from digitaloutlets.net on 10-**-15 - since our school does not use credit cards, we sent them a check for $1599.00, and they indicated that they would not process the order until the check cleared. The check cleared, and I called them, but it turned out that the camera we had ordered was a foreign model, so I opted to use my personal credit card to pay the additional fee plus expedited shipping, since my school needed this camera ASAP. The rep I spoke with (named Scott) gave me his direct email address and asked me to send the credit card info and assured me that I would receive the product in the time requested. (this info was emailed to Scott at [redacted] on 10/**/15). It did not arrive, and after holding for several hours on the phone, I finally got a rep named Josh, who gave me the [redacted] number, which I confirmed with him several times. The [redacted] number was bogus, and I could not track the package. After calling repeatedly and holding for several hours on each call, I got Scott again, who told me that my item was "lost in transit" and that they would process a refund for me (they did not charge my credit card for the additional costs, but would send a check for the $1599).

Since that time I have called and email customer service repeatedly, and have received no answer except for one time where the person told me he was not the customer service rep, and that I would have to call (and hold interminably) again to speak to customer service. I've called almost daily at this point, and I sit on hold for hours and get no one. It is 2/*/2016 and I think that has been more than enough time to process a check refund, and we do not have the funds to even purchase another camera at this point.Desired Settlement: I would like to have Digital Outlets refund the $1599 to [redacted].

Consumer

Response:

At this time, I have not been contacted by Digital Outlets LLC regarding complaint ID [redacted].Sincerely,[redacted]

Review: I ordered a digital camera from this organization in fall 2014. I was told that the purchase would include a camera bag and tripod. They delivered neither of those things with the camera. I have emailed with them several times and told they were "looking into it." The last message in December said the package had been returned to them and the issue would be corrected immediately. Yet, I still have not received either of the items promised.Desired Settlement: I want the camera bag and tripod, as promised.

Consumer

Response:

As of today (2/**/15), the ordered items have been received. So, while it took multiple emails and a complaint to you, I am happy to report the issue is resolved.In reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: So I ordered a Nikon D750 Camera body from them. And they sent me an Email says I need to call them to verify the order. When I call them they told me that what I am ordering is different then the specs they provided and try to upsale me on that order. When I said I don't want it anymore they will just says they are going to charge a 10% cancellation fee.

Consumer

Response:

My desired outcome is Digitaloutlets give my money back and apologize to me. And promise to provide clear and truthful details on their products.

Business

Response:

customer was refunded in full with out any fees or penalties due to this inconvenience.

Review: After numerous phone calls to Digital Outlets on an order for a Nikon D7100 Camera, I have not gotten any satisfaction. I have received two emails from them, the first was for a verification for shipment which I give to them and the other email said the order was sent, however to this date it has not been received. This company has shown me that they are very unprofessional and I would like to discontinue any further business with them.Desired Settlement: I would like to have my money returned. I do not want any more dealings with this company.

Consumer

Response:

At this time, I have not been contacted by Digital Outlets LLC regarding complaint ID [redacted]. At this time I have not received any communication from Digital Outlets.Sincerely,[redacted]

Review: On 8/**/15 we ordered some products from this company via purchase and paid for them upfront. Payment was made on 8/**/15 in the amount of $9.288. The check cleared merchant's bank on 8/**/15. As of today, 9/**/15 we have not received the products. Repeated attempts to contact the merchant via phone and email have failed due to non-responsiveness.Desired Settlement: We want an immediate refund.

Consumer

Response:

At this time, I have not been contacted by Digital Outlets LLC regarding complaint ID [redacted].Sincerely,[redacted]

Review: Company advertising indicated a product at an exceptional price. Once purchased I received 6 emails indicating that I needed to contact the company to confirm my order. When I called to confirm my order I was notified that the product I purchased, one Nikon SB-910 flash unit. I was then notified that the product I purchased was different than the advertising specifications indicated and that I would have to up my purchase amount in order to get what I desired. I was notified that the flash unit was for 35mm film cameras and not to work with digital cameras. I contacted Nikon and that flash is only made for digital cameras and can be used with film cameras.Desired Settlement: I want the product that I purchased at the purchasing price agreed upon in my invoice.

Business

Response:

customers product was shipped for the price he paid, this matter is closed.Thanks[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

On 12/*/14 at 1:30PM PST a [redacted] calling from ###-###-####, claiming to be [redacted] of Customer Sales and Service for the business Digitaloutlets.ent left me a voicemail in regards to online reviews I had placed on my customer experience with the business Digitaloutlets.net. [redacted] referenced the website for digitaloutlets.net and a search for a nikon SB-910, which was the product I ordered. The sight featured two products one SB-910 flash unit retailing at $379 and one SB-910 flash unit for Digital SLRs retailing at $549. Both products feature identical specifications on the digitaloutlets.net website. [redacted] claimed the $379 version was a greentag item and featured a plastic shoe. This information was not in the online information provided when purchasing the product. In addition, I received an email notification to verify my order on 12/*/14 of which I called in to verify order #[redacted] for a Nikon SB-910 flash unit retailing at $379 to phone number ###-###-####. When I called in I was informed the flash unit I ordered was for use with analog cameras only and I should upgrade my order for use with Digital cameras. In speaking with the Digitaloutlets.net representative I was informed that the product I ordered was for use with analog cameras and that I should upgrade my order. In contacting the Nikon manufacturer they notified me that there was only one version of the Nikon SB-910 flash unit that can be used with both analog and digital cameras, with optimal function with digital SLR cameras. They do not have a green tag featuring a plastic shoe mount or specifically analog version of this flash unit sold at a lesser value. Thus, my claim is that Digitaloutlet.net is using false advertising to bait and switch their customers. On my phone call with [redacted] on 12/*/14 [redacted] offered to honor the price of $379 for one Nikon SB-910 flash unit for digital SLR's if and only if I would alter my reviews of my consumer experience with Digitaloutlets.net. I refused this offer as a violation of my consumer rights(see attached reference). On 12/**/14 I received an email notification that my order had been cancelled and refunded from Digitaloutlets.net(see attached email screenshot). As of 12/**/14 1:36PST my credit card has not been refunded as Digitaloutlets.net has indicated. I have not received a valid tracking number for the purchased product shipping, nor the product itself. My claim has not been resolved.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

this customer has receved delivery of goods and we will be billing $379.00 to his card, again the matter has been resolved, please see proof of delivery, [redacted]

Consumer

Response:

At this time, I have been contacted directly by Digital Outlets LLC regarding complaint ID [redacted], however my complaint has NOT been resolved because:

On 12-**-14 I was notified by [redacted] of Digital Outlets LLC that my order had been cancelled and refunded. On 1-*-14 I received a request for payment from [redacted] of Digital Outlets LLC requesting payment for a flash. On 1/**/15 I replied to [redacted]'s emailing notifying him that I had not received a mailing from Digital Outlets LLC nor had we agreed to reinstate my order. I have attached the email correspondence. I have had no other communication from Digital Outlets LLC in regards to my compliant ID [redacted].

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

The website looked to good to be true, but with all the accreditations on the bottom I purchased anyway. Shortly thereafter I received a call explaining that what I had purchased was not what I thought it was and then was bullied into making the correct purchase with raised voices and saying I would not receive any money back.
On delivery they straight out lied about delivery 3 times until I had to get ups involved.

Review: This is the email that I sent to digitaloutlets.net, which explains why I want to cancel my order & receive a full refund (NOT store credit):

Hello digitaloutlets.net,

My order number is [redacted], and I want my order to be cancelled IMMEDIATELY with a FULL REFUND. I checked the tracking number tonight, and it states that the package has not shipped yet. The package is ready for shipment, but [redacted] does not have it yet. I have screen shots of this as evidence.

My original order was for $999 (Canon 7D Mark II). My fiancé, [redacted], placed the order as a birthday present for me. He then received an email stating that he needed to call digitaloutlets.net to confirm the order. After being on hold for 45 minutes, he was able to speak with someone. The representative wanted him to "upgrade" to the Canon 7D Mark II (USA model package), which comes with battery, charger, and (2) 16GB camera cards. He consented, but realized after hanging up that he had not been quoted a price. When I returned home in the evening, he told me what had happened. I decided that I would call the company in the morning, as it was already past their business hours.

In the morning, Josh received an email that the "upgrade" cost $1599!!! They had already charged his card and sent an email saying that we could no longer make any changes to the order. Furthermore, if we wanted to return the item, there would be a 10% restocking fee ($159) as well as shipping & handling charges deducted from the refund. The sales representative that Josh spoke with did not state the price of the upgrade, nor did he say anything about the 10% restocking fee.

I immediately called digitaloutlets.net to speak with someone about canceling our order, as $1599 is not an acceptable price for our budget. After a long 45 minute wait, I spoke with someone who told me that the package had already shipped, so it was not possible for him to cancel the order. He could, however, offer me a 10% discount if I agreed NOT to return the product. I wasn't sure what to do, as your company had already lost a bit of my trust. He told me I would have 24 hours to decide and that I could call him back with a decision. That was this morning.

After work tonight, I did a little research on your company & customer service. There are many unresolved Revdex.com complaints. Many people have posts saying that your company scams people. I don't know that I can trust you to send me the correct product if I agree to the 10% discount (and in doing so, also agree not to return the product). What happens if the product received is not correct (this is one of the Revdex.com complaints- receiving the incorrect product & receiving no refund). I also do not want to fork out $159 for something that could have been prevented on your part with 1) better customer service (I.e. quoting a price on the phone!) or 2) canceling the order when I called today. The [redacted] tracking numbers shows that the package has not left your location. It also worries me that shipping is supposed to take 12-15 business days... This sounds as though it may be coming from China? Since the "upgrade" is supposed to be the USA model, shouldn't it be shipping from the USA? In addition, your website does not state English in the languages for this "USA" camera. I want a FULL refund, and I want to cancel my order IMMEDIATELY.

Please prove to me that you do, in fact, have better customer service than what it appears in the Revdex.com & other online sources. I am also sending this letter to an attorney, but I hope this matter can be resolved without any legal action.

I look forward to hearing from you promptly,

Heather Geraldson

###-###-####

###-###-####Desired Settlement: I want to receive a full refund with the cancelation of my order.

Consumer

Response:

At this time, I have been contacted directly by Digital Outlets LLC regarding complaint ID [redacted], however my complaint has NOT been resolved because:

They sent a response saying they would be in touch with me about a solution, but no further communication has occurred. They have made no attempt at offering or suggesting a solution.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Digital Outlets LLC regarding complaint ID [redacted].Sincerely,[redacted]

I'm normally cautious about buying from NY camera stores and check addresses before I order. However, after checking the only phone number I could find for DigitalOutlet.net (310 area code is in LA) I went ahead and ordered a lens from this crew for which they went ahead and charged my credit card a few days later. When it didn't turn up after a few days I gave them a call. They said that they had been trying to email me and needed "confirmation" of the order. Since there was no email anywhere on the server, including the spam, the only way emails could have been blocked would be if they were trying to spoof their address. In any case, I was told the lens should be there two days later. Of course it never turned up. So a week later I phoned again and was given the exact same story, except an email (to an alternate address) would be sent with the tracking info. Neither the lens nor the email turned up. Once again I call back. The guy on the phone, who is very rude by the way, says it will be here next week. So again I asked for the tracking number and he says it will be provided 48 hours before delivery. So obviously it had still not been shipped at that point. Without any good arguments to fall back on, just lame excuses, the guy finally says, "[redacted]" Obviously complete BS. Bottom line is that they had my money for 4 weeks and the evidence points to them never having shipped anything. I filed a dispute with the CC company and will mark it up to experience. Take my advice and avoid these scammers like the plague.

Review: I also got scammed by these guys? When I did a search of the Nikkor AF-S 18-300mm for DX on the internet, their product came out as the cheapest. I placed my order (8/**/2015) and today (8/**/2015) I received an email from the company stating that I need to call them today or else my order will not be processed, and so I hurriedly called them to confirm my order but was told that the lens I ordered is for 35mm and not DSLR. If I want to get the DSLR version, I will have to pay $799.00 instead of $499.00 advertised price. I told them I don't have the extra $300.00 to upgrade. The customer service guy told me that I can cancel my order if I don't have money, but they will have to charge me 10% cancellation fee. So I got charged $50.00 for nothing, plus my credit card just got charged today with the full amount of the lens plus the shipping costs even after my cancellation call. Why not just process the 10%? I tried to save money to find a good deal but got ripped off instead.

The 10% cancellation fee is also a fraud and outrageous since it is never visible or even disclosed while I'm on the website processing my order. If I knew about the hidden fee, I would not have made my order.

This is a learning experience. Definitely should have just stuck with the reputable online companies ([redacted]) with a good return or cancellation policy.Desired Settlement: I want them to refund the full amount they charged my credit card today - $523.99. This is a hard earned money.

Business

Response:

Customer was refunded in full with out any cancellation fees ,we consider this matter closed.