Digital Outlets

Revdex.com:At this time, I have not been contacted by Digital Outlets LLC regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Digital Outlets LLC regarding complaint ID [redacted].Sincerely,[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

On 12/*/14 at 1:30PM PST a [redacted] calling from ###-###-####, claiming to be [redacted] of Customer Sales and Service for the business Digitaloutlets.ent left me a voicemail in regards to online reviews I had placed on my customer experience with the business Digitaloutlets.net.  [redacted] referenced the website for digitaloutlets.net and a search for a nikon SB-910, which was the product I ordered.  The sight featured two products one SB-910 flash unit retailing at $379 and one SB-910 flash unit for Digital SLRs retailing at $549.  Both products feature identical specifications on the digitaloutlets.net website.  [redacted] claimed the $379 version was a greentag item and featured a plastic shoe.  This information was not in the online information provided when purchasing the product.  In addition, I received an email notification to verify my order on 12/*/14 of which I called in to verify order #[redacted] for a Nikon SB-910 flash unit retailing at $379 to phone number ###-###-####.  When I called in I was informed the flash unit I ordered was for use with analog cameras only and I should upgrade my order for use with Digital cameras.  In speaking with the Digitaloutlets.net representative I was informed that the product I ordered was for use with analog cameras and that I should upgrade my order.  In contacting the Nikon manufacturer they notified me that there was only one version of the Nikon SB-910 flash unit that can be used with both analog and digital cameras, with optimal function with digital SLR cameras.  They do not have a green tag featuring a plastic shoe mount or specifically analog version of this flash unit sold at a lesser value.  Thus, my claim is that Digitaloutlet.net is using false advertising to bait and switch their customers.  On my phone call with [redacted] on 12/*/14 [redacted] offered to honor the price of $379 for one Nikon SB-910 flash unit for digital SLR's if and only if I would alter my reviews of my consumer experience with Digitaloutlets.net.  I refused this offer as a violation of my consumer rights(see attached reference).  On 12/**/14 I received an email notification that my order had been cancelled and refunded from Digitaloutlets.net(see attached email screenshot).  As of 12/**/14 1:36PST my credit card has not been refunded as Digitaloutlets.net has indicated.  I have not received a valid tracking number for the purchased product shipping, nor the product itself.  My claim has not been resolved.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

customers product was shipped for the price he paid, this matter is closed.
Thanks
[redacted]

Revdex.com:At this time, I have not been contacted by Digital Outlets LLC regarding complaint ID [redacted].I have filed complaints with my bank, the ftc, the new York attorney generals office and with the California attorney genrrals office and there are pending investigations...

regarding false advertising and bait and switch fraud. I  previously made an attempt to return the product however it was undeliverable, and returned to me, as the address provided for digital outlets is not a valid address. The last correspondence I received from digital outlets was refusal to provide me the information to return the product unless I paid additional fees. Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Digital Outlets LLC regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Digital Outlets LLC regarding complaint ID [redacted].Sincerely,[redacted]

Customer was refunded in full with out any cancellation fees ,we consider this matter closed.

Revdex.com:At this time, I have not been contacted by Digital Outlets LLC regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Digital Outlets LLC regarding complaint ID [redacted]. At this time I have not received any communication from Digital Outlets.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hello again,
On September **, I was advised by the Revdex.com that you had signified them that a new package had been shipped out to me and that I should be receiving it within 5 to 7 days.
However, I still haven't received anything from you...
Could you please provide me with a tracking number so that I can find out where my package is at?
Sincerely,
[redacted]

I made the mistake of ordering a camera from this company on April **,2016. I never received the camera nor any tracking information that it was sent to me. At the end of May when I still had not received it I called them and they stated that tracking information had been generated. I said I never received an email with that info, they said they would resend it. Still never got it. On May [redacted] I opened a dispute with my credit card company and Digital outlets sent my credit card co supposed tracking information that my pkg had been delivered May [redacted], but they did not do this until July. The tracking information showed it was delivered to a city over an hour away and delivered to a residential address signed for by a person with a different name than mine. The address that I had ordered it under and was having it delivered to was a business with a suite number. They doctored the order form to change the city to the one on the tracking info they submitted to my credit card co but left the rest of the address the same. Fortunately I had already submitted the original order form response from them to my card co when I filed my dispute. Originally they closed the case in Digital Outlets favor until I called them and they really looked at the tracking info submitted by Digital Outlets. When they doctored the city they even spelled it wrong. I had also called [redacted] and they confirmed that the tracking info given by Digital Outlets was to a completely different name and address than mine which I told my card company. They have since closed the case in my favor as of yesterday and charged back Digital Outlets. This company is completely dishonest and fraudulent!!!!!!

Revdex.com:At this time, I have not been contacted by Digital Outlets LLC regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Digital Outlets LLC regarding complaint ID [redacted].Sincerely,[redacted]

We sincerely apologize for the behavior of our rep, it has been addressed, Customer information has been deleted from our systems.

We can not offer a restitution the customer placed a dipute on his transaction.

Revdex.com:At this time, I have not been contacted by Digital Outlets LLC regarding complaint ID [redacted].DIGITALOUTLETS is a fraudulent website!! they STEAL PEOPLE, SHOULD NOT BE OPERATING IN THE web. I need my money back!!!Sincerely,[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Digital Outlets LLC has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,[redacted]

CUSTOMER ORDERED 10-14 BUSINESS DAYS DELIVERY TIME FROM 05/**/2016
 
SCHEDULED DELIVERY DATES IS THE [redacted] OF MAY.

Revdex.com:At this time, I have not been contacted by Digital Outlets LLC regarding complaint ID [redacted].
255);">DIGITALOUTLETS is a fraudulent website!! they STEAL PEOPLE, SHOULD NOT BE OPERATING IN THE web. I need my money back!!!
Sincerely,
[redacted]