Digital Outlets

Revdex.com:At this time, my complaint, ID [redacted] regarding Digital Outlets LLC has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Digital Outlets LLC regarding complaint ID [redacted].Sincerely,
[redacted]  I called him on 2/**/16 twice put me on hold for 17 minutes and I hung up.  Then i...

called him a 3rd time I told i've been on hold twice and ask him where's my refund? He's keep telling he refunded my $599 on 9/**/15 He said to contact my bank why I haven't received my refund.

Revdex.com:At this time, I have not been contacted by Digital Outlets LLC regarding complaint ID [redacted].Sincerely,[redacted]

we have sent the accessories to the customer over 1 month ago, her package is being held in customs, she has to retrieve it.

Review: On November [redacted] 2014, I logged on to [redacted] and placed an order for an advertised camera package. It was a Canon 60D with addition equipment such as tripod and case for a total cost $669. I received a call two days later from a representative with the company named "[redacted]" who wanted to confirm my order and ask if I wanted to purchase an additional $200 battery and charger package. I declined. [redacted] then went on to ask questions that I did not feel comfortable answering (such as credit card information and personal address). I told him I did not feel comfortable giving out that information over the phone and that my information was provided at the time I placed the order online. His response was that in order to confirm my order and ship the product that I would need to provide such information. So I did. He told the camera package would be shipped shortly. I received an email the same day from the company stating that "my order has been completed and is in the process of being shipped".

On November [redacted] 2014 I received another email from the company, this time stating "by the time your order reached the shipping process, our inventory on the product(s) you ordered was negative, therefore your order will be placed on a temporary backorder". I then called the company to ask what happened. I was told by the same representative [redacted] (same voice, same distinct accent) that my order was placed on backorder because they did not have the camera I ordered. He then told me that the company would have more in stock in "1-2 weeks" and that I can expect my order to ship at the end of the month.

Fast forward to December [redacted] 2014, exactly one month later. I still had not received any confirmation that my order had been shipped. So I called the company to follow up and spoke with [redacted] again (same voice, same accent, same speech patterns). I asked him about the status of my order. He then told me that they had my camera was in stock and that my order would be shipped on December [redacted], 2014. I thanked him and hung up.

December [redacted], 2014. I receive another email from the company stating that my order has been "cancelled" with no explanation why. I called the company again and spoke with [redacted] again. He told me that the company was not able to fulfill my order and therefore it had been cancelled. [redacted] then told me that the company would be receiving my camera in stock in January 2015 and that If I wanted to reinstate my order that I could do so by simply by telling him right there over the phone. He said that I would still receive the camera package at the original price of $669. I told him that I would like to reinstate my order and he said my order would ship on January [redacted].

Fast forward to January [redacted], 2015. No confirmation that my order was shipped. January [redacted], 2015 I called the company but the automated answering machine told me that they were closed and that they're only open Monday through Thursday normal business hours. Now today, January [redacted], 2015, I called again to see what the status of my order was. I spoke with [redacted] again. [redacted] tells me that my order has been cancelled. Again. I went on to tell him that I spoke with him last month and that he told me that my order was going to ship on the [redacted] of January. I went on to tell him that it was unfair of the company to be stringing me along for 3 months like this with a promised product. He told me he did not recall telling me that my order was reinstated. His tone was very ugly and rude when I told him that it was unfair service they were providing. He told me that that the company had no control over what Canon sends them and that my credit card had not been charged, therefore the company has done nothing wrong. I told him that at the very least they control over what they promise to their customers and that I had been told by him that my order was to be shipped on January [redacted]. I then told him of my plans of reporting him to the Revdex.com and other review websites to which he replied " yeah you want to play that game with me? Are you threatening me?" I told him that this whole ordeal has been "[redacted]" and that I plan on telling everyone I can about what happened with my order.

I'm now very concerned about the personal information I provided to the company.Desired Settlement: I would like to receive a personal, hand written and signed letter from the owner of Digitaloutlets.net, apologizing for the situation, the rude customer service, and reassurance that all my personal information that I provided has been deleted from their files.

Business

Response:

We sincerely apologize for the behavior of our rep, it has been addressed, Customer information has been deleted from our systems.

Review: On 9/**/15 I ordered a camera off the company website and paid extra to have the product arrive within the first week of October for an event. The money was withdrawn from my bank account the same day. However, the product never came. When checking the website it first read processing and then needs verification. The company had not attempted to contact me by phone or email. Since it had exceeded the shipping time frame (which I paid extra for), I cancelled the order. The representative told me that I could expect a refund to my debit card in 5-7 days. No refund ever came. On 11/*/15 I called again. The representative told me that my refund was scheduled for 11/*/15 and didn't know why they would have previously told me 5-7 days. He also stated that he would put in the appropriate paperwork for a rush and it would be processed in 48-72 hrs. Again, no refund came. So I called again and was told my refund was sent the previous week. I checked with the bank who told me this was not the case nor was there any refund pending. I called the company back who then told me that the bank rejected the refund which was sent on 10/**/15. They had me give the bank's phone number but wouldn't call with me on the line. When I called back again the representative said someone had contacted my bank and gave me a confirmation number for the refund. The representative said to give that number to the bank and they would be able to confirm the pending refund. On 11/**/15 I went to the bank and they told me there was nothing they could do with that number and told me there was no refund pending. The bank also told me that there was no reason they would have rejected the refund. I called the company back and spoke to the manager. He told me that the confirmation number was from them not the bank and according to their system they had already issued the refund. He also said while we were talking he tried to send it again yet the system denied it as a duplicate and he would contact their service provider to get everything straightened out. He said to call him back Tuesday or Wednesday. I called back on 11/**/15 and waited on hold 42 minutes with no answer. I tried the next day and sat on hold 1hr 30mins with no answer. When I called the next week the representative said the manager was scheduled to call me the next day. He never did. Toward the end of the business day I called and left a message for him. In return I got an email stating he hadn't heard back from merchant services.Desired Settlement: I just want the company to refund the product and shipping charges totaling $1773.99 that they debited from my account.

Business

Response:

customer was already refunded in full

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

no refund has been received.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I ordered a Canon EF 400mm F 2.8L IS II USM lens on ** April 2015.[redacted] from Digital Outlets called as they would not accept my credit card and sent me a mail for a telegraphic transfer. I Telegraphically transferred $7760 to Digital Outlets Bank account ([redacted]). My order number was originally [redacted] then they gave me another order number [redacted] over the phone to track the order. I tried to e mail them for tracking details and got no reply. I phoned numerous times and the delivery always was delayed to a later date. On ** May [redacted] then guaranteed delivery for * June. Nothing has arrived and they do not answer the phone. I have tried to phone numerous times and can wait 45 min to an hour with no answer.Desired Settlement: I wish to have the item (Canon EF 400mm F 2.8L IS II USM lens) delivered to [redacted] or a refund of $7760.

Consumer

Response:

At this time, I have not been contacted by Digital Outlets LLC regarding complaint ID [redacted].Sincerely,[redacted]

Review: My husband ordered a Sigma 70-200mm f/2.8 lens and this company proceeded to contact my husband telling him that the product that he ordered was not the correct one and they then "sold" him an upgraded lens that does not exist (according to the manufacturing company) and charged him almost double what he should have paid!. They offered to take the item back but I have to pay a 10% restocking fee. They sent us a bogus item and now I am expected to give them money to restock this incorrect item? The "customer service representative" was extremely rude and was threatening to ruin my credit if I did not pay this restocking fee.Desired Settlement: I would like a FULL refund! There are hundreds of reviews that sound exactly the same as mine from poor unsuspecting people who are being strong armed by beyond rude "customer service" representatives who threaten to ruin your credit while trying to collect their "restocking fees" for bogus items that they overcharge you for.

Business

Response:

CUSTOMER HAS ALREADY BEEN GIVEN AN RMA # ONCE WE GET OUR MERCHANDISE BACK CH WILL RECEIVE A REFUND.

Review: Purchased a video camera from Video Outlets on 10/** via their website for $1,*99.00. I then received an email from them asking me to call, for credit card verification. Once I called (11/*/15), they tried to switch my order with a product that was worth several hundred less but for the same price. I declined. I then researched them on Resseller Ratings and found out that I would probably never receive my order. I called back on 11/*/15 and cancelled my order. The man told me, "no problem." and that it would take 12 days for the refund to go through (11/**/19). It never did. I called back on 12/*/15, the man said, "oh yes, the refund has been pushed back, it will go through on 12/**/15. it never did.Desired Settlement: A full refund

Review: I originally ordered A Nikon Lens AF-NIKKOR 50mm f/1.4G and Scott from Digital outlets suggested I get the AF- NIKKOR 50mm f/1.8G instead. My order was on August **, 2015. On August **, 2015 I received the wrong lens, it was a AF-NIKKOR 50mm f/1.8D. I contacted them and Scott told me to ship the lens back with the shipping receipt in the box so I could get my shipping refunded and they would send the correct lens back. I contacted them several times a few weeks ago and they yelled at me and yelled at [redacted]. They gave an invalid tracking number and everything and tried to tell me it had been shipped over night and I would not receive a refund. Two weeks later I still have not received my package that was supposedly sent over night. I called them one last time last week and was told they were canceling my order and sending it to customer service and I have not heard from them and still have not received my refund. I am owed $299.00 Plus $10.45 for shipping. I'm looking to just get my money back that I am owed which is $309.45 I've tried handling it on my own and I'm tired of the rudeness and getting the run around. I just want my money back. Thank you.Desired Settlement: Refund of $309.45 the amount I paid for a product that was not delivered plus shipping for sending the wrong lens back to them.

Consumer

Response:

At this time, I have not been contacted by Digital Outlets LLC regarding complaint ID [redacted].Sincerely,[redacted]

Review: Digital Outlets sent us the wrong camera lens as part of an order I made on **/**/15.

After receiving the incorrect lens in late December I telephoned Digital Outlets to organize an exchange on 1/**/16.

Digital exchange representative acknowledged the error and promised to refund my cost to ship the incorrect lens back to Digital Outlets.

I sent the lens back to Digital Outlets via [redacted] on 1/**/16. [redacted] tracking confirmed that Digital Outlets received the incorrect lens on 1/**/16.

I did not receive the correct camera lens.

I telephoned Digital Outlets on 2/*/16 and was told by a service representative that the correct lens is "shipping out today" and that "the shipping costs are being reversed on your credit card today."

The Digital Outlet service representatives also promised to send email confirming that the correct lens has been shipped out.

It is now 2/*/16.

I have not received any email to confirm shipping.

I have not received the correct camera lens.

Digital Outlets has not reimbursed my credit card for the cost to ship back the incorrect lens.

In summary, Digital Outlets has sent me the wrong product, taken it back, and not replaced it with the correct product. It has not refunded my money, or my cost to ship back the lens it sent in error. I have no camera lens, but Digital Outlets has my money. Digital Outlets has not done what it says it will do.Desired Settlement: I want Digital Outlets to send me the lens I ordered, or refund my money, immediately.

Review: Bait and switch: Order was made September [redacted] for a Canon 5D body for $1700 plus. Upon checking up on the order, I was told that the camera body was imported and not for USA use and for an additional 200-400 dollars, they will deliver me the proper model. I told them to deliver my original order anyways.

Non Delivery: I checked up after 14 days (it says so on their email about guaranteed delivery) of the order. I was told that delivery was made on the [redacted] of September but to the wrong person and address. Later on I was told that they will fix the problem and delivery will be made on the [redacted] of October.

Non Delivery 2: It is the [redacted] of October and still no delivery. Made a call to the company and they said that it is still in transit from abroad.

Conclusion: I think they make money off cancellation fees because I have a feeling they are just waiting for me to cancel my order and charge me $150-$200 for a product that does not actually exist.Desired Settlement: if they cannot finish the job, please have them give me a full refund. Thank you

Review: On October ** I ordered a Canon EOS7D from this company, immediately the company charged my credit card. My camera was to arrive 7 days from the order, after 10 days I called and emailed this company with no response. I was on hold for one hour. I reported a fraud claim to my credit card company, this company never intended to fill the order by charged my credit card for $489. This is fraudulent company, they have nice prices and promote fire sales but no intention of ever filling the order nor will they contact the customer.Desired Settlement: Immediately refund to my credit card

Consumer

Response:

At this time, I have not been contacted by Digital Outlets LLC regarding complaint ID [redacted].Sincerely,[redacted]

Review: Spoke with [redacted] over the phone and he told me it would be better to send a wire transfer for the purchase of a Canon 5D Mark III for the advertised price of 2,399.00 plus two batteries and a 5yr warranty at a 3yr warranty price on Aug ** 2014. [redacted] e-mailed me the address to send the wire transfer which I did send on Aug ** and was cashed Aug **, for the total of $3,113.56 Canadian. Called every day since then asking for my work order and my tracking number which was never provided to me as was indicated. Twice [redacted] provided a tracking number when he did answer the phone and the tracking number was not legit. The second time he provided a tracking number it was not for me. Many of the phone calls, [redacted] transferred me to someone's voice mail named "[redacted]" who was suppose to be in charge of shipping, he never calls back. Now 3 months later they don't answer my calls, I still don't have my camera or a refund!Desired Settlement: I would like my money refunded as soon as possible.

Consumer

Response:

At this time, I have not been contacted by Digital Outlets LLC regarding complaint ID [redacted].Sincerely,[redacted]

Review: Digital Outlets owes me 1,200 + for a camera that never shipped. This is the chronological order of events:

Placed order on Jan [redacted]

Canceled order on Jan [redacted] (realized something was off about the site, didn't trust it.)

Charged for order on Jan [redacted]

Followed up about return (daily). Was told the return was refunded to my account on Jan [redacted].

No return has been posted to my account. Bank sees no record of this.

Feb ** was told they would call and send the bank proof that the return was processed on their end by Thursday Feb. [redacted]. Did not receive letter

Feb [redacted] Bank sees nothing, did not receive call or fax.

Feb [redacted]: will file claim with Bank in morning

This company needs to be shut down immediately. It is a pure scam. Many complaints are similar to mine.Desired Settlement: $1,265.00

Review: I exchanged a purchased camera lens for one that was $450 cheaper. I was told back in September that money would be refunded to my credit card. My credit card company shows that no such transaction was tried. After numerous calls and waiting, I at one point was told to take it up with my credit card company. After more calls (and waiting on hold) I was told that a check for $450 (even a check number #[redacted]) would be sent. Every day I wait, still no check. I finally get a hold of someone and he seemed surprised that I hadn't received it yet. Tells me it is on the way. Still nothing. Recently, I've been calling and can't get a hold of a person. Email does not get returned.Desired Settlement: Just want my $450 refund that I was promised.

Consumer

Response:

At this time, I have been contacted directly by Digital Outlets LLC regarding complaint ID [redacted], however my complaint has NOT been resolved because:

They have said that they will send an email and a check within 5 to 7 days. I'm not holding my breath because this has been promised to me before. I have to wait and see if they actually follow through.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Digital Outlets LLC regarding complaint ID [redacted].Sincerely,[redacted]

Review: I recently purchased a lens from this company online, the next day the customer service contacted me and informed me the lens I purchased may not be what I intended, as it is a lens for a film camera rather than a digital camera. I agreed I needed a lens for a digital camera, and representative offered me another lens for roughly the same price. I knew nothing of this lens however agreed to change the order. Shortly after I looked up the lens the representative offered and realized this is not a product I wanted. I contacted the company by email just hours later requesting my order be cancelled. I was contacted the following business day and informed the lens has been shipped and provided a tracking number. Upon arrival of the lens, I looked up the specific lens information online and could not find what was advertised on their website, rather the only lens I could find was sold for almost half price. I was disturbed by this and decided to contact the company that the lens originally was sold, Sigma. I provided the serial number to the representative at Sigma and was informed the lens I purchased was not intended for USA sales, he then asked me what I paid for the lens, I informed him I paid $1,400. He immediately told me I needed to return the lens and get my money back as retail price for this lens is only $800.Desired Settlement: Digital Outlets return policy on products includes a 10% restocking fee and refunds are received within 30-90 days, as well as whatever the cost will be to ship this product back to them. I expect my full refund with no fees excluded returned to me within a reasonable time frame.

Consumer

Response:

At this time, I have not been contacted by Digital Outlets LLC regarding complaint ID [redacted].I have filed complaints with my bank, the ftc, the new York attorney generals office and with the California attorney genrrals office and there are pending investigations regarding false advertising and bait and switch fraud. I previously made an attempt to return the product however it was undeliverable, and returned to me, as the address provided for digital outlets is not a valid address. The last correspondence I received from digital outlets was refusal to provide me the information to return the product unless I paid additional fees. Sincerely,[redacted]

Review: I ordered a camera kit from digital outlets. They called me at work and we had a verbal discussion of our transaction. When I received the bill via email, I had certain questions in what exactly it was I was buying because many of the items had been changed. Some were to my knowledge and others that where worded in a confusing way for example; ,"HIGH POWERED BATTERY AND RAPID CHARGER." which I could not find in the search engine on their website. This was a big purchase for me and I wanted to be certain what it was I was buying. When I saw they withdrew more money then I had planned on spending I immediately had a bad feeling. I understand it was a exchange rate but I decided to cancel the order through email anyway, it was simply too expensive. I was then redirected to a phone-line customer service. I made the order on Aug [redacted] and asked for a refund on Aug [redacted] as a note, I was well below their 7 day return policy. When I asked for a cancellation on the order and a refund, they told me, "We do not give refunds in Canada." and then proceeded to give me a small refund for the exchange rate between U.S. and Canadian dollars. I was grateful but I would have been more so if I knew the exact amount that I was going to be spending and on what in the first place. When the order arrived in Montreal, I opened the package and found 3 items I purchased where missing completely, the HIGH POWERED BATTERY AND RAPID CHARGER was nothing more then a LC-E6 battery charger rated at $52.95 and a Canon LP-E6 Rechargeable Lithium-ion Battery pack rated at $45.00. One of the lens I was expecting had been replaced with a less expensive replica which they've only now agreed to exchange. I came to realize they've kept the price of the original camera kit I ordered but changed the items. I paid 2519.54 for merchandise worth 1600$ for the major items (Camera and lens) on their own website. I was determined to get a refund but now they're telling me, "It's too late." I never had this sort of problem before and could really use some help. Their web-site can be somewhat confusing because of lack of information on products, the billing information is not clear what costs what it's only written,"$2400" and I have no idea how this purchase cost me $2500 for the items I had received. Besides the supervisor whom I spoke to today, their phone-line customer service seems to only serve guilt trips and wouldn't co-operate what-so-ever.Desired Settlement: I would like my refund as I intended on August [redacted] because I was lied to and misinformed.

Business

Response:

To whom it may concern,

We have already resolved this issue directly with the consumer.

Even though his return and exchange policy had expired we had done a 1 time courtesy exchange to accommodate his request .

We consider this matter closed and complaint satisfied.

Digital outlets.

Review: I placed an order with this company on Sep **, 2015 for a sony a 5100 with a total price of $379.00. My credit card was charged for the $379.00 but the camera was not sent. I called the the company to inquire about my order and was answered by Gregg J[redacted], store manager. I received the worst and most inappropriate customer service by this individual. After stating that I no longer wanted their service or products and requested the order to be canceled I was harassed with profanity, disrespected and called an animal by Gregg J[redacted]. I am appalled at the treatment of this business. I have not received a refund or a conformation email stating I will be refunded for a product I never received.Desired Settlement: I would like a refund and an apology for the completely inappropriate manner for which I was treated. The digital outlet company states they will provide "the utmost respect and courtesy." It also states to provide the "best and most professional customer service available." This is far from what I experienced. Gregg J[redacted] needs costumer service training or termination for the disrespectful language and rude behavior towards a customer.

Review: On June **, I purchased a Canon 5D Mark III camera from these guys, which they advertised on their site for $1949. Shortly after I placed my order, I was contacted by one of their sales reps, who asked me if there was a particular reason for my ordering the Import model, and he then proceeded to tell me that the Import Model was in Japanese only and that the menus could not be changed to English. The US model was "slightly" more expensive, at $2375.

That was a little bit more than what I had intended to spend, so I asked if I could please cancel my order. The guy said yes but that'll cost you 5% of your order, so about $100. Needless to say I was not impressed or happy about that situation, felt I'd just been scammed, but I didn't want to let 100 of my precious dollars go to waste, so I went ahead and changed my order to the US model. This one came with a free Lens Cleaning Kit, Screen Protectors and Table Top Tripod, and I'd also ordered a 32G UltraFast Flash Cards to save my pictures on.

When my order (finally) came in, all there was in the box was the camera. All the other items were missing. I contacted the company several times to ask them to please ship me my goods, and to this day, despite their telling me (after receiving several emails from me) that the goods had been sent, I haven't received anything.

I tried contacting them several times since (the items supposedly shipped on July **) to ask where my shipment was at, and if I could please get a tracking number, but haven't even been given the decency of an answer.Desired Settlement: I simply want to receive my goods, absolutely free of charge, including shipping, taxes and duty (I already paid for taxes and duty on the full amount of my order when I received the camera.)

Business

Response:

we have sent the accessories to the customer over 1 month ago, her package is being held in customs, she has to retrieve it.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]Digital Outlets never contacted me, or even replied to my inquiries, to tell me that my package was being held at customs and that I had to retrieve it. I wouldn't even know who to contact to do that, because no one gave me the info. Plus, like I said, I paid for shipping, taxes and duty IN FULL with my first order, so I don't want to have to pay for that once again, since all the goods should have been included in the box the first time around. Thanks much for your help.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This package has already been sent that we will reship another unit out to the customer and no additional charge and should be receiving it within 5 to 7 days

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hello again, On September **, I was advised by the Revdex.com that you had signified them that a new package had been shipped out to me and that I should be receiving it within 5 to 7 days.However, I still haven't received anything from you...Could you please provide me with a tracking number so that I can find out where my package is at?

Sincerely,