Direct Digital, LLC

Continually billed after initial chargedid not authorize charges
intial charge was 11/for $Recieved the produt but was advised by MD not to take
December realized extra charge of $from nugenix Called in spoke with a rep and was told the account would be cancelled and card credited didn't realize was had been billed the for $in Jan., Feb., until contacted by a Nugenix rep in March of stating my credit card had declined the purchace
explained situation, the cancellation, only for the to refused to help, saying he can only bill meThree days later, nugenix sent the payment through again and I was billed $in the month of march
I contacted my bank to seek help but to no avail Have been billed again in april
contacted nugenix again one 5/1/2018, account allegedly cancelled but rep refused to give the name and ID number, but stated they are in the corproate office and are basically the last stop

I ordered PEPTIVA from an internet special with for a trial and then for a full month after day trialI was billed the after daysWhen I called their "customer service" they said they "needed another reason other than early billing to refund my money" I then told them the product did not work I was put on hold and they never came backThis is a SCAMTheir debit cost me a overdraft fee
Order_Number: XXXXXXXX
Account_Number: Customer # XXXXXXXX

Shady business practicesdays from time of purchase, not delivery
This company takes advantage of people by offering a "free" trial then enrolling them in auto-shipIt's a shady business practice that only sham companies usedays from date of order is a limited amount of time to even try the productIf they were any sort of true company they would give days from date of deliveryI now have to send back the product at my own cost to get a refund or accept "$30" as a partial refund
This company specifically targets the elderly

Unauthorized billing of accounts
Saw day free trial of Nugenix on tv and gave it a shotAlsp purchased a $bottle of a secondary productThis was done on December 17th
Upon checking my *** checking account, I noticed an additonal charge of $taken out of my account on Jan 3rd, At no point in the initial transaction was a recurring block to be billed again checked by myself or any other personsAlso upon research it appears this has occurred countless times to others over the yearsThis business practice is not only deceitful, but entirely illegal

Charged today 07/26/after canceling and said they couldn't do anything about it when I said to stop charging me

Bug pills from nugenix didn't like them So I sent them all back got the packing slip got the weight of the package now they're saying they didn't
Send all the pills back they said they didn't get on my now I'm complaining about it

Slamming practice on CC after receiving FREE day trialThen auto enrolled for $per month! NOT AUTHORIZED
As many of the other here complaining have done I too am a victim of the scam this company is perpetratingWhen the class action suit comes down I wish to be a lead complainantWeather or not the product works or not is beside the pointI saw an ad on TV to "TEXT" to get a free day trial and I had to pay shippingI texted to the numberI was sent on my phone to a site to complete the order where I agreed to pay the $SHIPPING COST ONLY for the free TRIALAt no point when checking out was there anything about enrolling me in or for a monthly $bottle of this productThis is a scam tactic used to sell products called SLAMMINGOnce they have your CC info they automatically begin sending you the product and it is a numbers gameWhat % of the people will not notice the charge or just won't deal with the issue until they have paid a few hundred dollarsI wi

This is a typical bait and switch tacticI was offered to "purchase" a free bottle of NUGENIX supplements for shipping costs only of $I gave them my credit card for shipping (1st mistake!) and they sent my a free bottleWithin weeks, I received a second bottle auto generated for $I never authorized the second bottle and never would have requested a second bottleThe customer service rep that I spoke with continually stated that this is the best selling supplement on the market and you should be happy with the resultsWell, if this is true, it's due to the fact that they auto ship additional bottles to unsuspecting customers without their consent and charge your cardIn my humble opinion, this is not the way a company affiliated with *** Supplements should treat their interested customersPlease help stop the practices of bait and switch, indulge in auto ship/auto charge your credit card and their service levels increased to satisfy someone who caught them in the ac

Unauthorized billing of accounts
Saw day free trial of Nugenix on tv and gave it a shotAlsp purchased a $bottle of a secondary productThis was done on December 17th
Upon checking my *** checking account, I noticed an additonal charge of $taken out of my account on Jan 3rd, At no point in the initial transaction was a recurring block to be billed again checked by myself or any other personsAlso upon research it appears this has occurred countless times to others over the yearsThis business practice is not only deceitful, but entirely illegal

Slamming practice on CC after receiving FREE day trialThen auto enrolled for $per month! NOT AUTHORIZED
As many of the other here complaining have done I too am a victim of the scam this company is perpetratingWhen the class action suit comes down I wish to be a lead complainantWeather or not the product works or not is beside the pointI saw an ad on TV to "TEXT" to get a free day trial and I had to pay shippingI texted to the numberI was sent on my phone to a site to complete the order where I agreed to pay the $SHIPPING COST ONLY for the free TRIALAt no point when checking out was there anything about enrolling me in or for a monthly $bottle of this productThis is a scam tactic used to sell products called SLAMMINGOnce they have your CC info they automatically begin sending you the product and it is a numbers gameWhat % of the people will not notice the charge or just won't deal with the issue until they have paid a few hundred dollarsI wi

Website does not explain auto billing option and not way to opt out
I ordered a 'free day trial' from this company and thought I was only paying for shipping Once I processed my request I got an email that mentioned I was automatically enrolled in a subscription program and would be charged dollars a month unless I called to cancel I believe this is a shady sales practice because the web site does not mention anything about the auto billing unless you click on a small link for the 'terms and conditions' and ready 4-paragraphs down I believe they do this intentionally to hook people into paying for something they didn't expect to and use the terms and conditions as a way out I believe the web site should clearly mention the subscription program and allow users to opt out BEFORE they order the product

I HAVE GOTTEN APPROXIMATELY UNSOLICTED EMAILS FROM THIS COMPANY WITH NUMBEROUS SUBJECT LINES I DID NOT REQUEST THIS FROM ANY COMANY

Nugenix is taking money out of my account for items I did not order or authorizeFailing to respond to requests to cancel and refund
Nugenix is taking money out of my account for items I did not order or authorizeFailing to respond to requests to cancel and refund chargesTaking advantage of customers all over the United StatesThere is no authorization for this

Took money from account without permissionWill not return full amount
Ordered sample ,and was sent another bottle without ordering itTook money from account Without my permissionNow they want me to pay for the shipping return

Took money from account without permissionWill not return full amount
Ordered sample ,and was sent another bottle without ordering itTook money from account Without my permissionNow they want me to pay for the shipping return

Advertised free samples of NugenixRequested $fee for shipping and processingI started receiving charges on my crdit card for $
Nugenix offered a free sample and that there was only $S&H chargeOf course, being only on-line, they required my debit card numberNOTHING in their yadda-yadda on the site stated anything about automatic reordering at full price.A short time later, I find a $reacuring charge on my debit acctI notified the bankWill see what they say and will do but in the meantime, this company must be held accountable

I never ordered the product My credit card was charged without my permission I was then put on automatic delivery!
I want my credit card to be credited for the items I NEVER ordered! I never ordered the product My credit card was charged without my permission I was then put on automatic delivery! I tried to speak to the representative about our issue and her suggestion was to return bottles of the product we never even received!

I have been getting e-mail about Nugenex products for the last yearI have unsubscribed to each E-mail which, they responded stating: I would be taken off their mailing list in ten daysmonths have passed and I still keep receiving E-mails

Customer service refused to email account holder receipt of cancellation
II called on September 17th around 11:45am cancelling future subscriptions from being charged to my bank accountUpon canceling subscription I requested an email receipt of confirmation of cancellationCustomer service refused to email me a receipt of cancellation saying that they only send out one email

I received an advertisement from Nugenix in my email I decided to try the free sample bottle, paying $(March 29, 2017) for shipping, using it for day and if I like the product, after that I will be charge the full amount for future bottles What Nugenix did that exact same day I supplied Nugenix my information and paid the $4.99, Nugenix charged my debit card an additional $ That was not what was advertised (advertisement and unethical) The next day (March 30, 2017) I checked my bank account and seen what Nugenix did Nugenix had charged me for both, $and $ I immediately (March 30, 2017) notified my bank My bank (***) filed a fraud claim against Nugenix, cancelled my debit card and reach out to Nugenix Nugenix refused to reimburse the $to my bank (*** checking account) Besides that I never received any products Time went by that I completely forgot about it *** debit my account (May 30, 2017) because # Nugenix never reimbur