Direct Digital, LLC

they fail to send a refund that is owed to me
I returned product for a refund last September 2017,they took the money from my account for the product, but claim that they could not put it back in the same account,I have contacted them by phone over times and they claim that they will send me a check for the refund which I never recived I last contact them on 4-9-and was told that someone would get back in contact with me but they never have

My order has been cancelled two months in a row and they keep taking money off my debit cardI have had to file a dispute with my bank and
They keep taking money off my debit card even though I stopped the subscription

I requested the "free" sample of Nugenix and agreed to the $charge for shipping There was no notification that I would be enrolled in Autoship
I requested the "free" sample of Nugenix and agreed to the $charge for shipping (6-11-18) online There was no notification that I would be enrolled in Autoship and be shipped and charged this product monthly You had to check the box about terms , but this Autoship that was stated usually refers to members or recurrent customers, which I was not either It wasn't until I called for a refund(8-4-18) for the charge of $on 7-30-on my Visa card, that they pointed out that they had buried the enrollment of autoship to all people signing up for the free trial Why would anyone agree to a monthly autoship for a product trial? This is such a scam, and even after bad reviews and complaints for over months, Revdex.com still has them as an A+ rating How can this be? They continue with their poor if not fraudulent practices and ha

I ordered PEPTIVA from an internet special with for a trial and then for a full month after day trialI was billed the after daysWhen I called their "customer service" they said they "needed another reason other than early billing to refund my money" I then told them the product did not work I was put on hold and they never came backThis is a SCAMTheir debit cost me a overdraft fee
Order_Number: XXXXXXXX
Account_Number: Customer # XXXXXXXX

On August 18th I called to cancel my free trial so that I would be chargedI asked the person on the phone if my card would be charged and they said no it had been canceledOn August 19th I checked my card and it had been charged in the amount of $I called and talked to them and they said that the package had already gone out and when it arrived I had to put an RMA number on the package and cross out my address and put it back in the mailI did just that but when I brought the package to the post office they told me that I had to pay $to ship it backI then called Nugenix back and explain that the post office wanted to charge meThey said that they do not pay to have things shipped back to them, they said if I wanted my money back I had to sacrifice the $
Product_Or_Service: nugenix Vitamines
Order_Number: XXXXXXXX
Account_Number: XXXXXXXX

ON 7/23/ I DID NOT AUTHORIZE YOU TO TRY AND DEBIT FROM MY ACCT $AND THEM $
I PURCHASED THE TRIAL OFFER ONLYUNACCEPTABLE !!
I PURCHASED THE *** INSTAFLEX ADVANCED CT BLISTER PK ONLINE THERE WAS NOTHING STATING THAT I WAS ENGAGING OR AUTHORIZING A RECURRING CHARGE
I RECEIVED THE BLISER PACK ON 7/AND HERE IT IS ON 7/23/YOU ARE TRYING TO TAKE MONEY FROM MY ACCOUNT
THAT IS FRAUD I HAVE NO RELIEF WITH THIS PRODUCT BUT IT HAS LEFT ME VERY CONSTIPATED HORRIBLE

Unauthorized delivery of monthly subscription of productUnauthorized $deduction from my bank account
Early in April I saw an ad on *** offering a free sample of Peptivia Probiotics if you just pay $shipping, which I did Without notification and authorization on April 18, 2018, I saw a deduction of $from my bank account using the number I had used for the shipping of the free sample I immediately called the X-XXX-XXX-XXXX and complained that I did not authorize this and I wanted my money refunded I was told when I receive the package, I can return the package using the instructions given to me April 24, 2018, I received and returned the package as instructed and waited Two weeks later I had not received refund and called I would have to wait approximately week more for refund Called May 11, cust svc rep Viola advised had no record of receiving product but would give me $refund until package recorded as receivedI told her one week or

they fail to send a refund that is owed to me
I returned product for a refund last September 2017,they took the money from my account for the product, but claim that they could not put it back in the same account,I have contacted them by phone over times and they claim that they will send me a check for the refund which I never recived I last contact them on 4-9-and was told that someone would get back in contact with me but they never have

Cancelled order before daysGOT charged anywayCalled cancelled again, got charged again
OrDerek Nugenix sample for on August 14th, 3lOn 8/28/I called to cancel before they charged meI received a cancellation number and I was reassured that I wouldn't be chargedOnly after minutes of the man from customer service, tried to get me to keep the subscription by offering discounts on itAfter repeatedly saying No, and the guy telling me that was no reason to be rude, he said it was cancelled He gave me a run or cancellation number and that was it On
9/3/I was yet charged again for Nugenix and a nsf fee because it caused my account to be overdrawnI was absolutely lividI called again, I was asked for the rfm cancellation number and I couldn't find where I wrote it downI was told there was nothing on my account regarding a cancellation and without the number, the charge standsI was so so upsetNot only for the $chare but the $nsf cha

They failed to issue a refund for ***/*** order ***, cr ***, amount $received 7-5-
Purchase Date: 5/13/
cr: ***
Order Number: ***
Amount: $via *** ending in ***
Refund Guarantee: No Questions Asked, 100% Satisfaction Within Days
Method of Return: *** Pre Paid Priority Mail Provided Label
*** Priority Mail Return Tracking: ***
Return Receipt: 7/5/
Direct Digital LLC is the owner of *** LLC which fulfills supplement orders for *** and *** are basically duplicate web sitesBoth promise a full refund if the customer is not satisfied for any reasonThose refund guarantees are found at these pages
***
***
I returned order *** in the amount of $to *** using their preprinted *** Priority r

On August 18th I called to cancel my free trial so that I would be chargedI asked the person on the phone if my card would be charged and they said no it had been canceledOn August 19th I checked my card and it had been charged in the amount of $I called and talked to them and they said that the package had already gone out and when it arrived I had to put an RMA number on the package and cross out my address and put it back in the mailI did just that but when I brought the package to the post office they told me that I had to pay $to ship it backI then called Nugenix back and explain that the post office wanted to charge meThey said that they do not pay to have things shipped back to them, they said if I wanted my money back I had to sacrifice the $
Product_Or_Service: nugenix Vitamines
Order_Number: XXXXXXXX
Account_Number: XXXXXXXX

I emailed them times to stop getting there product but they keep sending and billing me
I ordered a free sample of there product, a month later they sent me another bottle and charged meI emailed them times to stop sending me and billing me for there product but they havent stopped yet

I HAVE GOTTEN APPROXIMATELY UNSOLICTED EMAILS FROM THIS COMPANY WITH NUMBEROUS SUBJECT LINES I DID NOT REQUEST THIS FROM ANY COMANY

Billing for refill not agreed to
A free trial offer was only a ploy to obtain billing information to begin shipment and charges for refills not expected.and deceptive advertisement

Ordered free trialCancelled the order via phone and customer service told me that I would not be chargedI was literally charged later that day
After calling the customer service department again after receiving a second shipment I was advised that the order was "shipped by mistake" and that if I return the bottle I would get a refund but not for daysAfter looking at the other complaints here it seems like this is common with this company

I signed up for a free trial and paid shippingA month later a package appeared and they billed me for $I did not approve this charge
I called for a refund the first person hung up the 2nd person said I could have a refund after they receive the package but not beforeShe gave me a RMF# that she ( hoped ) would work I asked for a supervisor was put on hold min then was told no one was availableThe said they would call back bet no one hasI don't believe I should be responsible for shipping and tracking and wait for my money back when I didn't ask for it

I received a free day trial paid S&H never ordered any more and now find a charge for $on my credit card that I did not authorize
I received a free day trial of Nugenixpay only S&H of $on 1/5/which made me very sick never ordered any more and now find a charge for $on 1/23/(days later) on my Discover credit card that I did not authorize nor were there any disclosures about the need to cancelI have been unable to reach the company by phone and sent them an email to which I received no responseI have now done some research and now see on your site that the parent company Direct Digital,LLC of (Nugenix) have complaints and yet they have an A+ rating ?? Along with numerous pages of web complaints for the same issue(s)

Billing for refill not agreed to
A free trial offer was only a ploy to obtain billing information to begin shipment and charges for refills not expected.and deceptive advertisement

Continually billed after initial chargedid not authorize charges
intial charge was 11/for $Recieved the produt but was advised by MD not to take
December realized extra charge of $from nugenix Called in spoke with a rep and was told the account would be cancelled and card credited didn't realize was had been billed the for $in Jan., Feb., until contacted by a Nugenix rep in March of stating my credit card had declined the purchace
explained situation, the cancellation, only for the to refused to help, saying he can only bill meThree days later, nugenix sent the payment through again and I was billed $in the month of march
I contacted my bank to seek help but to no avail Have been billed again in april
contacted nugenix again one 5/1/2018, account allegedly cancelled but rep refused to give the name and ID number, but stated they are in the corproate office and are basically the last stop