Direct to Consumer

Initial Business Response /* (1000, 5, 2015/05/22) */
I would like to take this opportunity to thank you for ordering from Checks.com, who is committed to providing the highest quality customer service. Thank you for taking the time to send us a letter explaining your dissatisfaction, with how our...

company handled your situation and with our current policies.
In response to your dispute I would like to explain that our system is fully automated, and is offer code driven. Per procedure all orders are subject to verifications through our Security Department. Per printing on line this Value Checks offer does offers the lowest check price of $4.95 per box, this offer applies to first time buyers, or reorder customers. Free handling is not advertised on line because is not part of the offer. The handling fee amount is disclosed under the shipping options which are $3.25 per box. With free shipping option standard delivery (Untrackable), bulk mail up to 10-15 business days. However Checks.com does offer other delivery and faster options at the price listed on line. As a one-time courtesy the handling fee of $3.25 has been waived on your order. Your account on file will be debited upon printing and shipping of the order for (1) box of checks with free shipping the amount of $4.95.
I apologize for any inconvenience this has caused you and hope for a future opportunity to service your account.
Sincerely,
[redacted]
Direct Checks Unlimited Sales, Inc.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you but this resolves it partially.
It is very misleading as there is no way to waive handling fee so you should display it clearly in BOLD just like 4.95$ before you start taking personal information like last name etc.