Direct to Consumer

Initial Business Response /* (1000, 5, 2015/05/05) */
I would like to take this opportunity to thank you for ordering from Checks Unlimited, who is committed to providing the highest quality customer serviceThank you for taking the time to send us a letter explaining your dissatisfaction with
how our company handled your situation with our current policies
After researching this matter we are to inform you that per printing on advertising the handling fee per box applies to all reorder customers like yourselfAll promotional offers are code driven in your case per offer code entered on line as a re-order customer the handling price of $per box appliesUnless you have a free handling promotional offers codeIn regards to "free shipping" as an option we do recommend UPS with tracking to your front door in your case you needed to deselect UPS priority and select UPS free standard shipping, bulk 3rd class mail, with no trackingAs courtesy checks Unlimited adjusted your account, waived the handling charge of $Delivery option was changed from UPS priority mail with tracking to, free shippingNeed to allow up to business days for delivery from shipping dayPer security procedure all orders are subject to verifications through our Security Department, as of today your order is in printing status should be shipping anytime this weekYour account on file will be debited upon shipping of the order and you will not be charged for the handling $or the UPS shipping $
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I apologize for any inconvenience this has caused you and hope for a future opportunity to service your account
Sincerely,
** *** ***
Direct Checks Unlimited Sales, Inc

I would like to take this opportunity to thank you for ordering from Checks Unlimited, who is committed to providing the highest quality customer service. Thank you for taking the time to send us a letter explaining your dissatisfaction with how our company handled your situation with our
current policies. After researching this matter, we are to inform you that per printing on advertising the handling fee per box $applies to all reorder customers like yourself. Per printing on line under Shipping/Delivery Options the Handling fee is disclosed in red letters and is automatically added per the number of boxes per the order. All promotional offers are offer code driven in your case per offer code entered on line is a re-order offer code; the handling price of $per box applies. Unless you have a free handling promotional offers codeChecks Unlimited does offer a variety of special promotion discount offers to all re-order customers like you. These offers are sent by mail or e-mail, and are personally addressed to the customer with a special offer code number on the order form. As courtesy, this time again we have adjusted your order on fileUpon shipping of the order your account on file will be debited the amount of $same as your previous order processed and shipped out as of 4-boxes I apologize for any inconvenience this matter has caused you Sincerely, Jo Ann *** Direct Checks Unlimited Sales, Inc

Initial Business Response /* (1000, 5, 2016/02/15) */
Thank you for taking the time to send us a letter explaining your dissatisfaction, with how our company handled your situation and with our current policiesChecks Unlimited is constantly updating the order processing by mail, phone and on
line
In response to your dispute I would like to explain again that our system is fully automated and is offer code driven, and cannot mix and matchPer offer code entered with the order on line doesn't offer free handlingYour account has been credited in the amount of $to your credit card on file MC ending on $as of 02-13-Please allow up to business hours processing
I apologize for any inconvenience this has caused you and hope for a future opportunity to service your account
Sincerely,
Jo Anne ***
Direct Checks Unlimited Sales, Inc
Initial Consumer Rebuttal /* (2000, 7, 2016/02/22) */

I would like to take this opportunity to thank you for ordering from Checks Unlimited. We are committed to providing the highest quality customer service. Thank you for explaining your dissatisfaction with how our company handled your order. I can assure you we are constantly
evaluating our processes Concerning your recent question in which (2) payments declined by your financial institution I would like to explain that Bank institutions and Credit Unions processes are slightly differentyour account now has a zero balance with us, and the collection agency. This will not affect your credit rating in any way. As courtesy we have issued (2) refunds to your card on file ending on *** the amounts of $13.80, and $46.92. Please allow up to business hours for processing I apologize for any inconvenience this misunderstanding may have caused you. Sincerely, Jo Anne *** Direct Checks Unlimited Sales, Inc

I would like to take this opportunity to thank you for ordering from Artistic Checks. We are committed to providing the highest quality customer service. Thank you for explaining your dissatisfaction with how our company handled your order. I can assure you we are constantly
evaluating our processesConcerning your recent question in which the additional amount due of $was being disputed, we are writing to inform you that your account balance was adjusted as of today. You now have a zero balance with us and the collection agency. As a return customer you are not eligible for introductory prices, but you are eligible for discounts. You may keep this check order (2) boxes at the price paid of $6.95. Your first order was the order eligible for introductory prices. It was processed and shipped out on 12-7-(2) boxArtistic Checks does offer special promotion discount offers to re-order customers like you. These offers are sent by mail or e-mail. These offers are personally addressed to the customer with a special offer codeI apologize for any inconvenience this misunderstanding may have caused youSincerely, Jo Anne *** Direct Checks Unlimited Sales, Inc

Initial Business Response /* (1000, 5, 2015/06/09) */
First, we would like to take this opportunity to thank you for ordering from Checks Unlimited, where we are committed to providing the highest quality customer service
Second, we would like to apologize to you for the issue you had with
your recent orderWe do value our customers and their feedbackThank you for explaining your dissatisfaction with how our company handled your situationI can assure you we are currently evaluating these processes and we will make changes, as needed, on future orders
Finally, in response to your letter, we would like to explain that this was a human error our keyer clearly keyed the order twice in errorThere is no fraud all documents are securely destroyed right after order has been keyed in our systemAn ACH refund to your checking account on file was issued as of 06-04-in the amount of $Please check your account under deposits
Again we apologize for any inconvenience this issue may have created for youWe assure you that we are constantly striving to improve our processing methods in order that even a rare occurrence may be eliminatedChecks Unlimited does value our customers and appreciates their feedback
*** ***
Direct Checks Unlimited Sales, Inc

Initial Business Response /* (1000, 5, 2016/03/03) */
I would like to take this opportunity to thank you for ordering from Artistic ChecksWe are committed to providing the highest quality customer serviceThank you for explaining your dissatisfaction with how our company handled your orderI
can assure you we are constantly evaluating our processes
Concerning your recent question in which the additional amount total amount due of $was being disputed, we are writing to inform you that your account balance was re-adjusted as of todayYou now have a zero balance with us and the collection agencyAs a return customer you are not eligible for introductory prices, but you are eligible for discountsYou may keep this check order (4) boxes at the price paid of $Your first order was the order eligible for introductory pricesIt was processed and shipped out on 02-05-(2)-boxes
Artistic Checks does offer special promotion discount offers to re-order customers like youThese offers are sent by mail or e-mailThese offers are personally addressed to the customer with a special offer code
Per printing on our ads, including 4Checks.com is a convenient online source for over check designs from popular check brandsThe offer for introductory prices printed on our ads is limited to new customers onlyThis applies only if you are purchasing products from a check brand or from another checking account that you have not purchased previously
To accommodate your need for checks, we processed and shipped your order to provide you with the best possible service and quickest delivery timeWhen the order was processed, our system recognized you as a return customer and re-calculated your order at our regular low ratesThis resulted in the bill you were writing about
I apologize for any inconvenience this misunderstanding may have caused you
Sincerely,
Jo Anne ***
Direct Checks Unlimited Sales, Inc

I would like to take this opportunity to thank you for ordering from Checks Unlimited. We are committed to providing the highest quality customer service. Thank you for explaining your dissatisfaction with how our company handled your order. I can assure you we are constantly
evaluating our processes Per customer satisfaction we are writing to inform you that per security procedure all calls are recorded. We did listen to your (3) calls on 3-16-17. All (3) representatives followed company procedure by requesting proof of payment in regards to the money you stated it was mailed in with your order. Unfortunately, your order was keyed in with a form of ACH payment. Per security procedure once the order is processed in our system, all documentation is destroyed. Per customer satisfaction we have issued (2) Ach refunds to your checking account on file, in the amounts of $for fraud protection it has been cancelled. And the $for the Money order you indicated it was mailed in with your orderPlease allow (72) business hours for processing I apologize for any inconvenience this has caused you Sincerely, Jo Anne *** Direct Checks Unlimited Sales,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I am satisfied with the returning of my money, because you had already been paid and I did not want the fraud protection you tried to charge me withBut the operators that I talked too didn't informed me that all documents are always destoryed after a few hours They were just so curtain that I didn't sent in the money order, which I told them it had been cashed on the 8th of March I also did t not give my approval of taking the money out of my account I kept telling them I would not have done that since I had sent a money order in That was fraud! Not at all happy with this company,!

Initial Business Response /* (1000, 7, 2016/02/03) */
I would like to take this opportunity to thank you for ordering from Styles ChecksWe are committed to providing the highest quality customer serviceThank you for explaining your dissatisfaction with how our company handled your orderI
can assure you we are constantly evaluating our processes
Concerning your recent question in which the additional amount total amount due of $was being disputed, we are writing to inform you that your account balance was re-adjusted as of todayYou now have a zero balance with usAs a return customer you are not eligible for introductory prices, but you are eligible for discountsYou may keep this check order (4) boxes at the price paid of $Your first order was the order eligible for introductory pricesIt was processed and shipped out on 9-27-(1)-box
Styles Checks does offer special promotion discount offers to re-order customers like youThese offers are sent by mail or e-mailThese offers are personally addressed to the customer with a special offer code
Per printing on our ads, including 4Checks.com is a convenient online source for over check designs from popular check brandsThe offer for introductory prices printed on our ads is limited to new customers onlyThis applies only if you are purchasing products from a check brand or from another checking account that you have not purchased previously
To accommodate your need for checks, we processed and shipped your order to provide you with the best possible service and quickest delivery timeWhen the order was processed, our system recognized you as a return customer and re-calculated your order at our regular low ratesThis resulted in the bill you were writing about
I apologize for any inconvenience this misunderstanding may have caused you
Sincerely,
Jo Anne ***
Direct Checks Unlimited Sales, Inc
Initial Consumer Rebuttal /* (2000, 9, 2016/02/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.While I will accept the company's settlement since it refunds my money, the explanation does not match what happenedI never entered a codeI clicked on a "buy one, get one free" offer and when I clicked to authorize payment, it showed payment only for one box of checks (about $16)If the company's explanation were correct, the amount due should have shown the ~$they charged me -- it did notThis explanation does not explain why I was offered a refund on May that still has not been processed My acceptance of this resolution assumes the company will in fact issue the refund this time

Initial Business Response /* (1000, 5, 2015/07/09) */
I would like to take this opportunity to thank you for ordering from Checks Unlimited, who is committed to providing the highest quality customer serviceThank you for taking the time to send us a letter explaining your dissatisfaction, with
how our company handled your situation and with our current policies
Thank you for taking the time to send us a letter explaining your dissatisfaction, with how our company handled your situation and with our current policiesBeing in this business for over years, Checks Unlimited is constantly updating the order processing by mail, phone and on line
In response to your dispute I would like to explain again that our system is fully automated and is offer code driven, and cannot mix and matchOnce the order is in the shopping cart, our website will allow the consumer to edit the order for a final reviewThis applies to all the unwanted options, pricing and grand total prior to submitting a method of paymentIn your case the promotional offer code entered with your order the price applies to checks only, with free shipping unless otherwise indicatedThe handling charge applies to all re-order customer's orders; this information is printed on all advertisements such as re-order form from your last pad of checksAs courtesy your order has been adjusted in the amount of $18.00, your account on file will be debited in the amount of $upon printing and shipping of the order
Free handling is not part of the offer per offer code; it is not Checks Unlimited policy or practice to be "deceptive" to our consumers in any way
I apologize for any inconvenience this has caused you and hope for a future opportunity to service your account
Sincerely,
*** ***
Direct Checks Unlimited Sales, Inc
Initial Consumer Rebuttal /* (2000, 7, 2015/07/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied with the resolution and timely manner in which my complaint was addressedThank you to all the parties involved

Initial Business Response /* (1000, 10, 2016/03/23) */
I would like to take this opportunity to thank you for ordering Checks UnlimitedWe are committed to providing the highest quality customer serviceThank you for explaining your dissatisfaction with how our company handled your orderI
can assure you we are constantly evaluating our processesAll calls are recorded
Concerning your recent question in which the additional amount due of $being disputed, we are writing to inform you that your account was adjusted as of todayYou now have a zero balance with usAs a return customer you are not eligible for introductory prices, but you are eligible for discountsYour first order was the order eligible for introductory pricesIt was processed and shipped out on XX-X/boxesChecks Unlimited does offer special promotion discount offers to re-order customers like youOffers are sent by mail or e-mailIn addition, these offers are personally addressed to the customer with a special offer code number on the order form
Per printing on our ads, introductory prices are limited to new customers onlyTo see if you have ordered before, please call the number listed on the ad
To accommodate your need for checks, we processed and shipped your order to provide you with the best possible service and quickest delivery timeWhen the order was processed, our system recognized you as a return customer and re-calculated your order at our regular low ratesThis resulted in the bill you were writing about
I apologize for any inconvenience this misunderstanding may have caused you
Sincerely,
Jo Anne ***
Direct Checks Unlimited Sales, Inc
Initial Consumer Rebuttal /* (2000, 12, 2016/03/24) */

I would like to take this opportunity to thank you for ordering from Styles Checks. We are committed to providing the highest quality customer service. Thank you for explaining your dissatisfaction with how our company handled your order. I can assure you we are constantly
evaluating our processes. Concerning your recent question in which the total amount of $was being disputed, we are writing to inform you that your credit card account of file has been credited as of 1-18-the full amount per your call to disputeIn your case when you entered your order online, you did not enter the introductory offer code listed on line listed under Special Offers for First-Time Customers at Checkout Apply Offer Code Q3NTI addition our system will allow customers to edit order at check out- prior to submitting payment for processing of the orderYour order shipped out as of 1-16-18, free shipping orders must allow up to business days. You might have received your order already, you may destroy your order. I apologize for any inconvenience this misunderstanding may have caused you Sincerely, Jo Anne ***Direct Checks Unlimited Sales, Inc

Initial Business Response /* (1000, 6, 2015/05/07) */
I would like to take this opportunity to thank you for ordering from Checks UnlimitedWe are committed to providing the highest quality customer serviceThank you for explaining your dissatisfaction with how our company handled your order
I can assure you we are constantly evaluating our processesAll calls are recorded
Concerning your recent question in which the additional amount due of $being disputed, we are writing to inform you that your account was re-adjusted as of todayYou now have a zero balance with us and the collection agencyAs a return customer you are not eligible for introductory prices, but you are eligible for discountsYour first order was the order eligible for introductory pricesIt was processed and shipped out on 10-16-1-boxChecks Unlimited does offer special promotion discount offers to re-order customers like youOffers are sent by mail or e-mailIn addition, these offers are personally addressed to the customer with a special offer code number on the order form
Per printing on our ads, introductory prices are limited to new customers onlyTo see if you have ordered from Checks Unlimited before, please call ***
To accommodate your need for checks, we processed and shipped your order to provide you with the best possible service and quickest delivery timeWhen the order was processed, our system recognized you as a return customer and re-calculated your order at our regular low ratesThis resulted in the bill you were writing about
I apologize for any inconvenience this misunderstanding may have caused you
Sincerely,
***
Direct Checks Unlimited Sales, Inc
Accounts Receivables Dept
Initial Consumer Rebuttal /* (2000, 8, 2015/05/15) */
I am pleased with the resolutionThank you

I would like to take this opportunity to thank you for ordering from Direct Checks Unlimited, who is committed to providing the highest quality customer service
I would like to begin by apologizing to you for the issues you have incurred with our companyWe do value our customers and your
feedbackThank you for taking the time to send us a letter explaining your dissatisfaction with how our company handled your situation and with our current policies and procedures
After investigating this matter, we are to inform you that your order was processed and checked out from our manufacturing as of 09-02-16, with free shipping 3rd class bulk mailPer printing on the advertisement all free shipping orders must allow 2-weeks for deliveryDepending on the weather delivery could take up to weeksFor an additional fee Checks Unlimited offers other delivery and faster options via UPS with tracking to your front doorYour checks should be arriving at any timeChecks Unlimited will reprint your order at no extra charge by September 23, if package has not been delivered
I apologize for any inconvenience this matter has caused you and hope for a future opportunity to serve your account
Sincerely,
Jo Anne *** Checks Unlimited Sales, Inc

Initial Business Response /* (1000, 5, 2015/12/02) */
I would like to take this opportunity to thank you for ordering from Checks UnlimitedWe are committed to providing the highest quality customer serviceThank you for explaining your dissatisfaction with how our company handled your order
I can assure you we are constantly evaluating our processes
Concerning your recent question in which the additional amount due of $is being disputed, we are writing to inform you that your account balance was adjusted as of todayYou now have a zero balancePer printing on the ad as a return customer you are not eligible for introductory prices, but you are eligible for discountsThis time you may keep the checks (4) boxes at the price paid of $Your first order was the order eligible for introductory pricesIt was processed and shipped out on 02-02-(4) boxes
Checks Unlimited does offer special promotion discount offers to re-order customers like youOffers are sent by mail or e-mailIn addition, these offers are personally addressed to the customer with a special offer code number on the order formPer printing on our ads, introductory prices are limited to new customers onlyTo see if you have ordered from Checks Unlimited before, please call the number listed on the ad
To accommodate your need for checks, we processed and shipped your order to provide you with the best possible service and quickest delivery timeWhen the order was processed, our system recognized you as a return customer and re-calculated your order at our regular low ratesThis resulted in the bill you were writing about
I apologize for any inconvenience this misunderstanding may have caused you
Sincerely,
Jo Anne ***
Direct Checks Unlimited Sales, Inc
Initial Consumer Rebuttal /* (2000, 7, 2015/12/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They responded very quickly and have taken care of the issueI now know what to do if working with this company in the future

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me However, as per directed during the phone call with the company when I disputed the charge, I have already mailed a check payable to the disputed amount I would ask that that check be returned to me, or if already cashed, that the company issue me a check for that amount Thank you for facilitating this interaction.Ray ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

I would like to take this opportunity to thank you for ordering from Artistic Checks. We are committed to providing the highest quality customer service. Thank you for explaining your dissatisfaction with how our company handled your order. I can assure you we are constantly
evaluating our processes. Concerning your recent question in which the additional amount total amount due of $was being disputed, we are writing to inform you that your account balance was adjusted as of today You now have a zero balance with us. As a return customer you are not eligible for introductory prices, but you are eligible for discounts. You may keep this check order (4) boxes at the price paid of $ Your first order with Artistic Checks was the order eligible for introductory prices. It was processed and shipped out on 05-04-(4)-boxes. Artistic Checks does offer special promotion discount offers to re-order customers like you. These offers are sent by mail or e-mail These offers are personally addressed to the customer with a special offer code Per printing on our ads, including 4Checks.com is a convenient online source for over check designs from popular check brands. The offer for introductory prices printed on our ads is limited to new customers only. This applies only if you are purchasing products from a check brand or from another checking account that you have not purchased previously. To accommodate your need for checks, we processed and shipped your order to provide you with the best possible service and quickest delivery timeWhen the order was processed, our system recognized you as a return customer and re-calculated your order at our regular low ratesThis resulted in the bill you were writing about. I apologize for any inconvenience this misunderstanding may have caused you Sincerely, Jo Anne ***Direct Checks Unlimited Sales, Inc