Direct to Consumer

I have been using Checks unlimited since 2007.
I have never had a problem.
My last order in feb of 2020 was a disaster.
I got part of my order, When I called to complain about it they couldn't even find my order.
There system only holds order for a few months.
Do not order from this company, they will rip you off and than blame you.

I mailed in order form from Sunday ad paper. I received the one book of checks I ordered 25 days after mailing it in and 18 days after my check cleared. The address is wrong - says Street instead of Blvd and no unit number - the correct information I provided. Will not use this company again

I think the website and phone sales associates are misleading and dishonest. It says free shipping but handling will be $3.45 / box. When I asked what "handling" was, I was told it was printing. So you can buy checks but printing is a separate fee? Totally misleading by giving you a low price for checks but you have to pay an additional 3.5 for printing of those cheap checks. beware! If this is all it takes to get a Revdex.com A+ rating. . . the rating system is of no value to consumers.

Completely shady. I've been ordering checks from them for years with no problems. This time, the order total came to $36, thanks to a promo code. They charged me $83. The 1-800 number doesn't work. I sent a comment through the "contact us" section and never heard back. The email confirmation contains no actual information. I found another number, sat on hold for several minutes, and finally got hold of a person, who told me that the checks I chose were twice as expensive as they were when I ordered them, and also the total given by the website wasn't the total (even though it said it was) and didn't include extra fees, shipping and handling. An A+ rating is completely unfounded, and I will never order from them again.

I have ordered checks from them several times successfully in the past, so I had no reason to search reviews or question the process this time. I ordered checks last month and entered payment information (as you are REQUIRED to do before placing the order). Now I'm getting spammy looking emails from them saying my "account" is delinquent. They're threatening to report me to collections. That's absurd--they required payment up front (like every other company on the internet). Don't know if it's the company trying to pull something or someone scamming their company, but it needs to stop. If something shows up on my credit report I'll be quite eager to get my lawyer friend to work up a class action lawsuit, as the internet is full of people reporting multiple bad business practices on this company over the last year.

Terrible! They apparently do not have any safety/ security in place. They allowed someone else to order checks with my info and have them sent to another state. They also allowed them to be sent out when the CC declined and then sent me a bill! They were rude on the phone and would not help me. They should not be in business!

Will never use them again. Website is priced in 'boxes' of checks, does not say how many checks are in a box,or how many books are in a box. I purchased checks from them before, a box contained 4 books or 200 checks. Now they call a box 2 book package (100 checks). Then when you go to check out they hit you with a 10.00 'handling' charge+ shipping+ etc. So basically I got 200 checks for 51.00 and change. Rip-off.

Cheaters. Be careful. They show you different amount in their website. Confirmation email shows only order number. They never show the charged amount. You will be under the impression that they will send you confirmation email with amount. All of a sudden one day you will get checks and lot of money will be charged on your credit card.
I request state attorney to investigate on this company.

I needed to get checks for a new bank account printed quickly because I had wrongly assumed that checks would come with my account (as used to be standard practice), and had not ordered through my bank. I trusted Checks Unlimited with a rush order even though this more than doubled my cost. When the order didn't come, I used the confirmation email to try to track the checks online. The online system said "cancelled." When I called in to query about the cancellation, a "supervisor" said that the cancellation was a fraud prevention measure. She all but accused me of fraud, and said they'd had a lot of problems lately. I don't think accusing customers of fraud is an acceptable fraud-prevention measure. I will never order checks from this company again, and I'm not happy that they have my personal data.

DON'T USE THIS WEBSITE TO ORDER CHECKS!!! Their custom services are SO BAD and RIDICULOUS! When you call them, you will hear an IMPATIENT and BAD ATTITUDE representative at first. When you have concerns and ask her, she just repeatedly say " YOU HAVE TO DO........." . By the way her sound is really like a ZOMBIE ROBOT! I understand some representative will lose their patient when custom ask too many questions, HOWEVER the CHECKS.COM representatives lose their patients after you say "HI"! Even she IMPATIENTLY introduces her name!
DON'T USE THIS WEBSITE TO ORDER CHECKS!!!
DON'T USE THIS WEBSITE TO ORDER CHECKS!!!
DON'T USE THIS WEBSITE TO ORDER CHECKS!!!
Important thing say 3 times!

I would like to take this opportunity to thank you for ordering from Checks Unlimited, who is committed to providing the highest quality customer service I can assure you we are constantly evaluating our processes Concerning your recent dispute per agreement your account on file has been credited the amount of the total order $47.79, as of 08-21- You may destroy the checks please do not returnI apologize for any inconvenience this misunderstanding may have caused you Sincerely, Jo Anne [redacted] .Direct Checks Unlimited Sales, Inc

Initial Business Response / [redacted] (1000, 10, 2015/04/27) */ I would like to take this opportunity to thank you for ordering from The Styles ChecksWe are committed to providing the highest quality customer serviceThank you for explaining your dissatisfaction with how our company handled your order I can assure you we are constantly evaluating our processes Concerning your recent question in which the additional amount due of $was being disputed, we are writing to inform you that your account balance was adjusted as of today(2) Ach refunds totaling the amount of $($and $2.00) have been issued to your checking account as of today; this includes the extra payment you made in the amount of $These adjustments apply to the Fraud Protection, Fraud Protection Plus and the Mail UpchargePer security procedure all documentation received with the orders is destroyed upon shipping of the order I apologize for any inconvenience this misunderstanding may have caused you Sincerely, [redacted] Direct Checks Unlimited Sales, Inc

I would like to take this opportunity to thank you for ordering from Checks Unlimited, who is committed to providing the highest quality customer service I can assure you we are constantly evaluating our processes Thank you for explaining your dissatisfaction with how our company handled your situation with our current policies, procedures and our overall processes I can assure you we are constantly evaluating these processes After investigating this matter, I would like to explain that all offers are offer code driven regarding to the internet orders per procedure once in the system, and submitted with payment on lineThese orders are automatically transferred to our printing department for immediate processing At this point, no one touches these orders Per printing in our website Checks Unlimited does offer several options to assist you with your order Fraud protection, Ez-shield fraud protection, and Ups priority mail with tracking are optionsYou would have needed to deselect the unwanted optionsHandling is not part of the offer; a $handling fee per box applies to all re-orders customers, unless otherwise indicated on the adYour order on file has been cancelled per request I apologize for any inconvenience this misunderstanding may have caused you Sincerely, Jo Anne [redacted] Direct Checks Unlimited Sales, Inc

Thank you for your order from Checks Unlimited, and for explaining your dissatisfaction with how our company handled your situation with our current policies, procedures and our overall processes I can assure you we are constantly evaluating these processes We do value our customers and your feedback After investigating this matter, I would like to explain that all offers are code driven regarding the internet orders per procedure once in the system, and submitted with payment on lineThese orders are automatically transferred to our printing department for immediate processing At this point, no one touches these orders Per printing in our website Checks Unlimited does offer several options to assist you with your order Fraud protection, Ez-shield, and Ups priority mail with tracking are optionsYou would have needed to deselect each unwanted option the same way you selected free shippingYour credit card on file has been credited in the amount of $Ez-Shield Plus has been cancelledPlease allow business hours for processing I apologize for any inconvenience this has caused you, and hope for a future opportunity to serve your account Sincerely, Jo Anne [redacted] Direct Checks Unlimited Sales, Inc

I placed an order online, and the price changed the instant I clicked Complete Purchase. Emailed immediately after ordering and then called in to complain, but they "couldn't cancel because it was already being printed" within 24 hrs of placing the order. They agreed to refund the difference, but I was charged $82.63 for an order that should have been $23.22 and they're only refunding $46. Oh, and it will take 10-14 days to issue a refund? This was their Artistic Checks brand (customer service even asked, "Which company are you trying to reach?")

Bottom line, I will not be using them again, and I strongly advise against using any of their brands.

Initial Business Response / [redacted] (1000, 5, 2015/04/16) */ I would like to take this opportunity to thank you for ordering from The Check GalleryWe are committed to providing the highest quality customer serviceThank you for explaining your dissatisfaction with how our company handled your order I can assure you we are constantly evaluating our processes Concerning your recent question in which the additional amount due of $was being disputed, we are writing to inform you that your account balance was adjusted as of todayYou now have a zero balance with us and the collection agencyAs a return customer you are not eligible for introductory prices, but you are eligible for discountsYou may keep this check order (4) boxes at the price paid of $Your first order was the order eligible for introductory pricesIt was processed and shipped out on 07-02-(2) boxesPer security procedure all mail in order forms with documents are destroyed once the order is processed in our system Per printing on our ads and on 4Checks.com is a convenient online source for over check designs from popular check brandsThe offer for introductory prices is limited to new customers onlyThis applies only if you are purchasing products from a check brand that you have not purchased previouslyTo accommodate you we processed and shipped your order to provide you with the best possible service and quickest delivery timeWhen the order was processed, our system recognized you as a return customer and re-calculated your order at our regular low ratesThis resulted in the bill you were writing about Based on customer feedback from a majority of our customers, we have made it our policy to provide checks to our customers first and address the billing issues secondMost customers order checks from our organization when they are on their last few checksAs a result we have decided to not delay the processing of our customers orders I apologize for any inconvenience this misunderstanding may have caused you Sincerely, [redacted] Direct Checks Unlimited Sales, Inc Final Business Response / [redacted] (1000, 14, 2015/04/20) */ I would like to take this opportunity to thank you for ordering from The Check GalleryWe are committed to providing the highest quality customer serviceThank you for explaining your dissatisfaction with how our company handled your orderI can assure you we are constantly evaluating our processes Concerning your recent question in which the additional amount due of $was being disputed, we are writing to inform you that your account balance was adjusted as of todayYou now have a zero balance with us and the collection agencyAs a return customer you are not eligible for introductory prices, but you are eligible for discountsYou may keep this check order (4) boxes at the price paid of $Your first order was the order eligible for introductory pricesIt was processed and shipped out on 07-02-(2) boxesPer security procedure all mail in order forms with documents are destroyed once the order is processed in our system Per printing on our ads and on 4Checks.com is a convenient online source for over check designs from popular check brandsThe offer for introductory prices is limited to new customers onlyThis applies only if you are purchasing products from a check brand that you have not purchased previouslyTo accommodate you we processed and shipped your order to provide you with the best possible service and quickest delivery timeWhen the order was processed, our system recognized you as a return customer and re-calculated your order at our regular low ratesThis resulted in the bill you were writing about Based on customer feedback from a majority of our customers, we have made it our policy to provide checks to our customers first and address the billing issues secondMost customers order checks from our organization when they are on their last few checksAs a result we have decided to not delay the processing of our customers orders I apologize for any inconvenience this misunderstanding may have caused you Sincerely, [redacted] Direct Checks Unlimited Sales, Inc

Initial Business Response / [redacted] (1000, 10, 2016/02/15) */ I would like to take this opportunity to thank you for ordering from Direct Checks Unlimited, who is committed to providing the highest quality customer service After investigating this matter, our records indicate we processed one order; one charge and it was posted to your credit card Visa ending on in the amount of $This charge applies to your on line order keyed in on 01-07-In order to research further we need a copy of your financial bank institution statement or a printout showing the charge of $You may fax it with a copy of this dispute or case number to our free fax X-XXX-XXX-XXXXUpon receipt of this information your account will be revised I apologize for any inconvenience this has caused you and hope for a future opportunity to service your account Sincerely, Jo Anne [redacted] Direct Checks Unlimited Sales, Inc

On 12/06/19, I ordered a box of checks online and paid extra for the UPS trackable option to ensure tracking and security. When I never received my checks by 12/30/19, I went online to inquire about my order. The site states the checks were mailed on 12/12/19 with "UPS Trackable", however there not not a tracking number. I then called customer service to inquire about order and they stated that Hawaii does not have a trackable option. Again, I paid extra for this option! I then stated that I would never have ordered the checks if tracing the order was not an option due to the highly sensitive information being ordered. I was offered no apologies or resolve, just told to call back in a week. To date (01/07/20), I have still not received my order and was provided very poor customer service. No resolve on identify theft or recommendations, only stating they will refund my order within 5-8 business days. DO NOT ORDER FROM THIS COMPANY! As an additional note, I have filed a complaint with Revdex.com due to the false allegation and extra service charge of offering UPS trackable packages.

I would like to take this opportunity to thank you for ordering from The Check Gallery We are committed to providing the highest quality customer service Thank you for explaining your dissatisfaction with how our company handled your order I can assure you we are constantly evaluating our processes Concerning your recent question in which the additional amounts total amount due of $and (separate accounts) was being disputed, we are writing to inform you that your account balance was adjusted as of todayYou now have a zero balance with us on both accounts As a return customer you are not eligible for introductory prices, but you are eligible for discounts You may keep these check orders (2) boxes at the price paid of $and Your first order with Styles was the order eligible for introductory prices It was processed and shipped out on 10-8-2, boxes this applies to order # [redacted] The other order was processed and shipped out on 11-08-boxes this applies to order# [redacted] (2)-boxes The Check Gallery does offer special promotion discount offers to re-order customers like you These offers are sent by mail or e-mailThese offers are personally addressed to the customer with a special offer code Per printing on our ads, including 4Checks.com is a convenient online source for over check designs from popular check brands The offer for introductory prices printed on our ads is limited to new customers only This applies only if you are purchasing products from a check brand or from another checking account that you have not purchased previously To accommodate your need for checks, we processed and shipped your order to provide you with the best possible service and quickest delivery timeWhen the order was processed, our system recognized you as a return customer and re-calculated your order at our regular low ratesThis resulted in the bill you were writing about I apologize for any inconvenience this misunderstanding may have caused you Sincerely, Jo Anne [redacted] Direct Checks Unlimited Sales, Inc

I would like to take this opportunity to thank you for ordering from Checks Unlimited, who is committed to providing the highest quality customer service We do value our customers and your feedback Thank you for explaining your dissatisfaction with how our company handled your situation with our current policies, procedures and our overall processes I can assure you we are currently evaluating these processes I would like to explain that per printing in our website Checks Unlimited does offer several options to assist you with your order All offers are code driven in regards to the internet orders per procedure once in the system, are automatically transferred to our printing department for immediate processing AT this point no touches these ordersIn your case you needed to deselect the Fraud Protection and Ez-shield option twiceJust the same way you deselected special lettering and free shipping Per your call your call on 07-01-the on line order was cancelled, and rekeyed without Fraud protection, free shipping 3rd class bulk mail, and free lettering Your order has shipped out as of today, please allow up to weeks for delivery I apologize for any inconvenience this has caused you And hope for a future opportunity to serve your account Sincerely, Jo Anne [redacted] Direct Checks Unlimited Sales, Inc