Direct to Consumer

I would like to take this opportunity to thank you for ordering from Checks Unlimited, who is committed to providing the highest quality customer service.  Thank you for taking the time to send us a letter explaining your dissatisfaction, with how our company handled your situation and with...

our current policies. .   In response to your dispute I would like to explain we need additional information, such as your business name, business address, business email address, business phone number, or order number if you have one. We are unable to locate your account with the information provided.   I apologize for any inconvenience this has caused you and hope for a future opportunity to service your account.   Sincerely,   Jo Anne [redacted] Direct Checks Unlimited Sales, Inc.

Thank you again for notifying us of your complaint.  In response to your rebuttal I would like to explain again that per retention policy procedure, your account can not be removed from our data base system. Instead we have place a block on your account.   I have made (2) attempts to contact you by phone on 3-22-16, I left message on your voice mail.  Today also I left another message on your voice mail, we are now closing this file there will be no further correspondence. I apologize for any inconvenience this has caused you and hope for a future opportunity to service your account. Sincerely, Jo Anne [redacted] Direct Checks Unlimited Sales, Inc.

I would like to take this opportunity to thank you for ordering from Checks Unlimited, we are committed to providing the highest quality customer service.   We do value our customers and your feedback.   After investigating this matter I would like to explain that all offers are...

code driven in regards to the internet orders per procedure once in the system, and submitted with payment on line. These orders are automatically transferred to our printing department for immediate processing.  At this point no one touches these orders.  Per your call on 10-31-16, with our representative did advised you of our daily phone and hours of operation schedule, Monday through Saturday.  We are no longer open on Sundays. Our representative offered a refund to your checking account on file within 10 business days.  As of today an Ach refund was issued to your checking account on file, for the amount of $413.15.  Please allow 72 business ours for posting.   I apologize for any inconvenience this has caused you, and hope for a future opportunity to serve your account.   Sincerely,   Jo Anne [redacted] Direct Checks Unlimited Sales, Inc.

Initial Business Response /* (1000, 10, 2016/03/21) */
I would like to take this opportunity to thank you for ordering Checks Unlimited. We are committed to providing the highest quality customer service. Thank you for explaining your dissatisfaction with how our company handled your order. I...

can assure you we are constantly evaluating our processes. All calls are recorded.
Concerning your recent question in which the additional amount due of $62.04 being disputed, we are writing to inform you that your account was adjusted as of today. You now have a zero balance with us. As a return customer you are not eligible for introductory prices, but you are eligible for discounts. Your first order was the order eligible for introductory prices. It was processed and shipped out on 01-31-12 4/boxes. Checks Unlimited does offer special promotion discount offers to re-order customers like you. Offers are sent by mail or e-mail. In addition, these offers are personally addressed to the customer with a special offer code number on the order form.
Per printing on our ads, introductory prices are limited to new customers only. To see if you have ordered before, please call the number listed on the ad.
To accommodate your need for checks, we processed and shipped your order to provide you with the best possible service and quickest delivery time. When the order was processed, our system recognized you as a return customer and re-calculated your order at our regular low rates. This resulted in the bill you were writing about.
I apologize for any inconvenience this misunderstanding may have caused you.
Sincerely,
Jo Anne [redacted].
Direct Checks Unlimited Sales, Inc.
Initial Consumer Rebuttal /* (2000, 12, 2016/03/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Checks Unlimited adjusted my bill to remove the additional charge I felt I did not owe. My hope was to have my past payment considered payment in full, and CU complied with my request exactly. Thanks to CU for prompt and reasonable service, and to the Revdex.com for its assistance.

I would like to take this opportunity to thank you for ordering from Identity Checks. We are committed to providing the highest quality customer service. Thank you for explaining your dissatisfaction with how our company handled your order. I can assure you we are constantly evaluating our...

processes.
Concerning your recent question in which the additional amount total amount due of $31.80 was being disputed, we are writing to inform you that your account balance was re-adjusted as of today. You now have a zero balance with us, and the collection agency please allow up to 10 business days. As courtesy your order was reprinted at no charge under it was shipped our as of 10-18-20. As a return customer you are not eligible for introductory prices, but you are eligible for discounts. You may keep this check order (2) boxes at the price paid of $15.00. Your first order with Identity Checks was the order eligible for introductory prices. It was processed and shipped out on 02-23-03 (1)-box. A refund has been issued to your credit card on file ending on 0292 in the amount of $31.80 as of today. Please allow 72 business hours for posting.
Identity Checks does offer special promotion discount offers to re-order customers like you. These offers are sent by mail or e-mail. These offers are personally addressed to the customer with a special offer code
Per printing on our ads, including 4Checks.com is a convenient online source for over 600 check designs from popular check brands. The offer for introductory prices printed on our ads is limited to new customers only. This applies only if you are purchasing products from a check brand or from another checking account that you have not purchased previously.
To accommodate your need for checks, we processed and shipped your order to provide you with the best possible service and quickest delivery time. When the order was processed, our system recognized you as a return customer and re-calculated your order at our regular low rates. This resulted in the bill you were writing about.
I apologize for any inconvenience this misunderstanding may have caused you.
Sincerely,
Jo Anne [redacted] Direct Checks Unlimited Sales, Inc.

Initial Business Response /* (1000, 5, 2015/09/23) */
I would like to take this opportunity to thank you for ordering from Checks Unlimited, who is committed to providing the highest quality customer service. Thank you for taking the time to send us a letter explaining your dissatisfaction, with...

how our company handled your situation and with our current policies. Per customer quality assurance all calls are recorded.
Thank you for taking the time to send us a letter explaining your dissatisfaction, with how our company handled your situation and with our current policies. Being in this business for over 25 year Checks Unlimited is constantly updating the order processing by mail, phone and on line.
In response to your dispute I would like to explain per research this was an online order on 7-15-15 with a MasterCard ending on 9903 with expiration date of 7-19. And same email address as listed on your dispute. We have adjusted this account in the amount of $32.48 you now have a zero balance with us.
I apologize for any inconvenience this has caused you and hope for a future opportunity to service your account.
Sincerely,
Jo Anne [redacted]
Direct Checks Unlimited Sales, Inc.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for your prompt and acceptable response. Again, I never ordered any products from your website. However, after looking at the credit card information you supplied to me in your response, it is obvious that you(Direct Checks) and I have been the victims of credit card fraud. I do not have this card. Someone has attached my name, email, and address to a fraudulent card. Please flag this card so that we both do not suffer a financial loss in the future. Again, Thank you for zeroing out the balance!

Initial Business Response /* (1000, 5, 2015/09/09) */
I would like to take this opportunity to thank you for ordering from The Check Gallery. We are committed to providing the highest quality customer service. Thank you for explaining your dissatisfaction with how our company handled your order. ...

I can assure you we are constantly evaluating our processes.
Concerning your recent question in which the additional amount due of $60.30 was being disputed, we are writing to inform you that your account balance was adjusted as of today. You now have a zero balance with us. As a return customer you are not eligible for introductory prices, but you are eligible for discounts. You may keep this check order (4) boxes at the price paid of $23.80. Your first order was the order eligible for introductory prices. It was processed and shipped out on 12-23-03 (4)-boxes.
The Check Gallery does offer special promotion discount offers to re-order customers like you. These offers are sent by mail or e-mail. These offers are personally addressed to the customer with a special offer code number on the order form.
Per printing on our ads, introductory prices are limited to new customers only; this applies only if you are purchasing products from a check brand or a different checking account that you have not purchased previously. To see if you have ordered from The Check Gallery before, please call the number listed on the advertising.
To accommodate your need for checks, we processed and shipped your order to provide you with the best possible service and quickest delivery time. When the order was processed, our system recognized you as a return customer and re-calculated your order at our regular low rates. This resulted in the bill you were writing about.
I apologize for any inconvenience this misunderstanding may have caused you.
Sincerely,
Jo Anne [redacted]
Direct Checks Unlimited Sales, Inc.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/16) */
Final Business Response /* (4000, 15, 2015/09/21) */
As courtesy this time we have issued an ACH credit refund to your checking account on file, your payment posted as of 09-17-15 in the amount that was adjusted of $60.30. Please allow 72 business hours.
Again I apologize for any inconvenience this misunderstanding may have caused you.
Sincerely,
Jo Anne [redacted]
Direct Checks Unlimited Sales, Inc.
Final Consumer Response /* (2000, 17, 2015/09/28) */

Revdex.com:
I hav  e reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I would like to take this opportunity to thank you for ordering from Checks Unlimited, who is committed to providing the highest quality customer service.  Thank you for taking the time to send us a letter explaining your dissatisfaction, with how our company handled your situation and with...

our current policies. .   In response to your dispute I would like to explain again that our system is fully automated and is offer code driven, and cannot mix and match. Once the order is in the shopping cart, our website still will allow the consumer to edit the order for a final review.  This applies to all the unwanted options, pricing and grand total prior to submitting a method of payment.  In your case the handling charge applies to all re-order customer’s orders; this information is printed on all advertisements such as re-order form from your last pad of checks. As courtesy this time your credit card on file has been credited for handling the amount of $13.80, as of today. Please allow up to 72 business hours for processing.    I apologize for any inconvenience this has caused you and hope for a future opportunity to service your account.   Sincerely,   Jo Anne [redacted] Direct Checks Unlimited Sales, Inc.

Initial Business Response /* (1000, 5, 2015/05/08) */
I would like to take this opportunity to thank you for ordering from Checks Unlimited. We are committed to providing the highest quality customer service. Thank you for explaining your dissatisfaction with how our company handled your order. ...

I can assure you we are constantly evaluating our processes. All calls are recorded.
Concerning your recent question in which the additional amount due of $25.44 being disputed, we are writing to inform you that your account was adjusted as of today. You now have a zero balance with us. As a return customer you are not eligible for introductory prices, but you are eligible for discounts. Your first order was the order eligible for introductory prices. It was processed and shipped out on 6-21-10 1-box. Checks Unlimited does offer special promotion discount offers to re-order customers like you. Offers are sent by mail or e-mail. In addition, these offers are personally addressed to the customer with a special offer code number on the order form.
Per printing on our ads, introductory prices are limited to new customers only. To see if you have ordered from Checks Unlimited before, please call X-XXX-XXX-XXXX.
To accommodate your need for checks, we processed and shipped your order to provide you with the best possible service and quickest delivery time. When the order was processed, our system recognized you as a return customer and re-calculated your order at our regular low rates. This resulted in the bill you were writing about.
I apologize for any inconvenience this misunderstanding may have caused you.
Sincerely,
[redacted]
Direct Checks Unlimited Sales, Inc.
Initial Consumer Rebuttal /* (2000, 7, 2015/05/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for fixing the $25.44 and I gave the other ordering slips to other people I requested and we could order the same checks for the same price from the cried union but I can't drive and would have to get a ride to order and pick them up. So thank you!

Initial Business Response /* (1000, 10, 2015/04/17) */
Thank you for taking the time to send us a letter explaining your dissatisfaction with how our company handled your situation and with our current policies, procedures and overall processes. I can assure you we are currently evaluating these...

processes and we hope to make changes in the near future.
After investigating this matter we are to inform you that as of today an ACH refund has being issued to your checking account in the amount of $8.45. This refund applies to the Fraud Protection and Ezshield. For future reference these options need to be deselected. Per Agreement we are reprinting your order at no charge, for 2 boxes of checks without fraud protection. Please allow 6-8 business days for delivery.
Please accept our sincerest apologies for the frustration that we have cause you. Checks Unlimited does value you as our customer and the feedback you have provided. We would appreciate your business in the future.
Sincerely,
[redacted]
Direct Checks Unlimited Sales, Inc.

Initial Business Response /* (1000, 10, 2016/03/21) */
I would like to take this opportunity to thank you for ordering from Checks Unlimited, who is committed to providing the highest quality customer service. We do value our customers and your feedback. Thank you for explaining your...

dissatisfaction with how our company handled your situation with our current policies, procedures and our overall processes. I can assure you we are constantly evaluating these processes. For quality assurance and training all calls are recorded.
Thank you for notifying us of your complaint. We strive to provide you the best possible service, and you feel that it fails to meet your expectations, it is important for us to know.

After investigating this matter I would like to explain that all offers are code driven in regards to the internet orders per procedure once in the system, and submitted with payment on line. These orders are automatically transferred to our printing department for immediate processing. At this point no one touches these orders. Per printing in our website Checks Unlimited does offer several options to assist you with your order. Fraud protection, Ez-shield, and Ups priority mail with tracking are options you needed to deselect all unwanted options twice. Handling is not part of the offer; a $3.45 handling fee per box applies to all re-orders customers, unless otherwise indicated on the ad. Your order on file has been adjusted in the amount of $32.55 this credit applies to EZ-Shield -Fraud Protection has been cancelled, Ups and handling. Your credit card on file has been credited please allow 72 business hours for processing. Total amount paid for 4/boxes of personal checks $58.92.
I apologize for any inconvenience this has caused you. And hope for a future opportunity to serve your account.
Sincerely,
Jo Anne [redacted]
Direct Checks Unlimited Sales, Inc.
Initial Consumer Rebuttal /* (2000, 12, 2016/03/22) */

Initial Business Response /* (1000, 6, 2015/05/13) */
I would like to take this opportunity to thank you for ordering from Checks Unlimited, who is committed to providing the highest quality customer service. We strive to provide you the best possible service, and you feel that it fails to meet...

your expectations, it is important for us to know.
After investigating this matter I would like to explain that per company and security procedure all orders are subject to verifications through our Security Department. All offers are code driven in regards to the internet orders per procedure once in the system, are automatically transferred to our printing department for immediate processing. I would like to explain that our general email per printing on line under contact us, this site features all of our products. To find immediate answers to the most common questions, it reference to please take a look at the FAQ (Frequently Asked Questions) page. If you still have questions, to complete the section below. It doesn't reference how to cancel an order. Under FAQ it does reference "How to cancel an order" as printed it reads "We apologize, but we are unable to cancel an order online". Please call X-XXX-XXX-XXXX and speak with a representative for further assistance. Our business hours are Monday thru Friday from 6:00 AM to 9:00 PM, Saturday 7:00 AM to 5:30 PM and Sunday from 8:00 AM to 5:30 PM, Mountain Time. Your order would have been cancelled right away. Your order has been shipped as of 05-11-15, with UPS tracking and is schedule for delivery on 05-14-15 by the end of day. You may refuse the package or destroy the checks. A credit refund has been issued to your credit card on file as of today, in the amount of $60.94. Please allow 72 business hours.
I apologize for any inconvenience this has caused you. And hope for a future opportunity to serve your account.
Sincerely,
[redacted]
Direct Checks Unlimited Sales, Inc.
Initial Consumer Rebuttal /* (2000, 8, 2015/05/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It would be nice if you have the cancellation policy in your order confirmation and not hidden in Frequently Asked Question.

Complaint: [redacted]
I am rejecting this response because: this company is trying to make their internal policy apply to me. I have read their privacy policy and clearly it states that if there is no further business partnership, then here  is no reason to continue to hold on to somebody's personal banking records. I will now file a complaint with the State Attorney General's office. The clear and simple fact is I simply want my personal bank account information removed from their files and I will be satisfied.  I cannot trust this company, or any other, to safeguard my information. I will do it myself. For the record, if this company is breached, after I have requested my information deleted several times, I will sue the pants off of them.   Furthermore,  I do not understand their need to keep my information hostage? Simply delete my account information. Rest assured, I will NEVER even consider doing business with them ever again. I regret doing business in the first place. I never dreamed they would refuse to remove me from their database. Their internal policy has no bearing on me whatsoever!  
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. My understanding is that the transaction is complete and my account balance is zero. Thank you for your help in resolving this issue.

I would like to take this opportunity to thank you for ordering from Styles Checks.  We are committed to providing the highest quality customer service.  Thank you for explaining your dissatisfaction with how our company handled your order.  I can assure you we are constantly...

evaluating our processes.   Concerning your recent question in which the additional amount total amount due of $39.30 was being disputed, we are writing to inform you that your account balance was adjusted as of today. You now have a zero balance with us.  As a return customer you are not eligible for introductory prices, but you are eligible for discounts.  You may keep this check order (2) boxes at the price paid of $10.00. Your first order with Styles Checks was the order eligible for introductory prices.  It was processed and shipped out on 07-28-09 (1) box.   Styles Checks does offer special promotion discount offers to re-order customers like you.  These offers are sent by mail or e-mail. These offers are personally addressed to the customer with a special offer code.   Per printing on our ads, including 4Checks.com is a convenient online source for over 600 check designs from popular check brands.  The offer for introductory prices printed on our ads is limited to new customers only.  This applies only if you are purchasing products from a check brand or from another checking account that you have not purchased previously.    I apologize for any inconvenience this misunderstanding may have caused you.   Sincerely,                                   ...⇄   Jo Anne [redacted] Direct Checks Unlimited Sales, Inc.

.I would like to take this opportunity to thank you for ordering from Designer Checks. We are committed to providing the highest quality customer service. Thank you for explaining your dissatisfaction with how our company handled your order. I can assure you we are constantly evaluating our...

processes.
Concerning your recent question in which the additional amount due of $48.87 being disputed, we are writing to inform you that your account was re-adjusted as of today. You now have a zero balance with us. Per customer satisfaction an ACH refund has been issued to your checking account as of today, in the amount of $48.87. Please allow 72 business hours for posting. As a return customer you are not eligible for introductory prices, but you are eligible for discounts. Your first order was the order eligible for introductory prices. It was processed and shipped out on 2005 (4)-boxes.
Checks Unlimited does offer special promotion discount offers to re-order customers like you.
Offers are sent by mail or e-mail. In addition, these offers are personally addressed to the customer with a special offer code number on the order form. Per printing on our ads, introductory prices are limited to new customers only. To see if you have ordered from Checks Unlimited before, please call the number listed on the ad.
To accommodate your need for checks, we processed and shipped your order to provide you with the best possible service and quickest delivery time. When the order was processed, our system recognized you as a return customer and re-calculated your order at our regular low rates. This resulted in the bill you were writing about.
I apologize for any inconvenience this misunderstanding may have caused you.
Sincerely,
Jo Anne [redacted].
Direct Checks Unlimited Sales, Inc.

I would like to take this opportunity to thank you for ordering from Checks Unlimited, who is committed to providing the highest quality customer service. I can assure you we are constantly evaluating our processes.
Concerning your recent question in which the additional amount due of...

$66.72 being disputed, we are writing to inform you that your account was adjusted as of today. You now have a zero balance with us. As a return customer you are not eligible for introductory prices, but you are eligible for discounts. Your first order was the order eligible for introductory prices. It was processed and shipped out on 11-13-13 4-boxes.
Checks Unlimited does offer special promotion discount offers to re-order customers like you.
Offers are sent by mail or e-mail. In addition, these offers are personally addressed to the customer with a special offer code number on the order form. Per printing on our ads, introductory prices are limited to new customers only. To see if you have ordered from Checks Unlimited before, please call the number listed on the ad.
I apologize for any inconvenience this misunderstanding may have caused you.
Sincerely,
Jo Anne [redacted].
Direct Checks Unlimited Sales, Inc.

Initial Business Response /* (1000, 5, 2015/12/11) */
I would like to take this opportunity to thank you for ordering from Checks.com, who is committed to providing the highest quality customer service. Thank you for taking the time to send us a letter explaining your dissatisfaction, with how our...

company handled your situation and with our current policies.
In response to your dispute I would like to explain that in deed there was a manufacturing programing printing error. The entire order was processed twice in the plant. The first time, boxes 1, 2 and 3 were destroyed because box 4 was not available to match and ship. However; box four was processed as a single box order and shipped out. The entire order was re-run, which the complete 4 box order, and the single box order you received. As courtesy Checks.com will reimburse you the stop payment fee with proper documentation you may fax it with a copy of this letter to our free fax XXX-XXX-XXXX.
I apologize for any inconvenience this has caused you and hope for a future opportunity to service your account.
A full refund in the amount of $40.80 was also issued to your credit card on file as of 12-04-15 as courtesy.
Sincerely,
Jo Anne [redacted]
Direct Checks Unlimited Sales, Inc.
Initial Consumer Rebuttal /* (2000, 8, 2015/12/21) */

Initial Business Response /* (1000, 10, 2016/02/09) */
I would like to take this opportunity to thank you for ordering from Checks Unlimited. We are committed to providing the highest quality customer service. Thank you for explaining your dissatisfaction with how our company handled your order. ...

I can assure you we are constantly evaluating our processes.
Concerning your recent question in which the additional amount due of $39.88 is being disputed, we are writing to inform you that your account balance has been adjusted as of today. You now have a zero balance. Per printing on the ad as a return customer you are not eligible for introductory prices, but you are eligible for discounts. This time you may keep the checks (4) boxes at the price paid of $17.00. Your first order was the order eligible for introductory prices. It was processed and shipped out on 10-07-08 (1) box.
Checks Unlimited does offer special promotion discount offers to re-order customers like you. Offers are sent by mail or e-mail. In addition, these offers are personally addressed to the customer with a special offer code number on the order form. Per printing on our ads, introductory prices are limited to new customers only. To see if you have ordered from Checks Unlimited before, please call the number listed on the ad.
To accommodate your need for checks, we processed and shipped your order to provide you with the best possible service and quickest delivery time. When the order was processed, our system recognized you as a return customer and re-calculated your order at our regular low rates. This resulted in the bill you were writing about.
I apologize for any inconvenience this misunderstanding may have caused you.
Sincerely,
[redacted]
Direct Checks Unlimited Sales, Inc.
Initial Consumer Rebuttal /* (2000, 12, 2016/02/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thanks to Checks Unlimited for the price adjustment. One correction, the order was for 2 Boxes of checks and that is what I received, Not 4 boxes.
Thank You Revdex.com of Minnesota, I appreciate your resolving this complaint.