Direct to Consumer

As courtesy the Ezshield fraud program on your check order has been cancelled a refund of $has been issued to your Visa Card on file. Please allow business hours for postingNo other refund is due on this account. We are closing this file there will be no further correspondence on this account. Your on line order was full filled as requested, again the handling charge is not part of the offer, handling is disclosed under shipping options in red letters. free shipping and free handling applies to your first order only in your case your previous order was the eligible for free handling and free shipping this order was processed and shipped out on 7-24-boxes an on line order with no fraud protectionthis option was opt out. We assure you that we are constantly striving to improve our processing methods in order that even a rare occurrence may be eliminatedArtistic Checks does value our customers and appreciates their feedbackSincerely,Jo Anne ***Direct Checks Unlimited Sales, Inc

We do value our customers and your feedbackThank you for explaining your dissatisfaction with how our company handled your situation with our current policies, procedures and our overall processesI can assure you we are currently evaluating these processesFor quality assurance and
training all calls are recorded
Concerning your recent dispute in regards to the on line advertisements, we traced back the offers through Goggle Order Checks $2.53/Box Limited time promotionsThese 3rd party offers have an expiration dates of 07-15-15, 10-09-14, and 11-03-13, the web pages are no longer availableDirect to Consumer does offer several different introductory promotional offers as low as per boxYou may visit our website at 4checks.com
We apologize for any inconvenience this misunderstanding may have caused you
Sincerely,
Jo Anne *** Direct Checks Unlimited Sales, Inc

I would like to take this opportunity to thank you for ordering from Checks Unlimited, who is committed to providing the highest quality customer service. Thank you for taking the time to send us a letter explaining your dissatisfaction with how our company handled your situation with
our current policies. After researching this matter, we are to inform you that per printing on advertising the handling fee per box $applies to all reorder customers like yourself. Per printing on line under Shipping/Delivery Options the Handling fee is disclosed in red letters and is automatically added per the number of boxes per the order. All promotional offers are offer code driven in your case per offer code entered on line is a re-order offer code; the handling price of $per box applies. Unless you have a free handling promotional offers code Checks Unlimited does offer a variety of special promotion discount offers to all re-order customers like you. These offers are sent by mail or e-mail, and are personally addressed to the customer with a special offer code number on the order form. Your order has been cancelled per your request. I apologize for any inconvenience this has caused you and hope for a future opportunity to service your account. Sincerely, Jo Ann ***Direct Checks Unlimited Sales, Inc

Final Consumer Response /* (2000, 5, 2015/07/01) */
Dear Revdex.com
They finally responded to an email yesterdayI could never get through on the phone! I guess they don't really want to talk with their customers, as you seem to feel with many companies today
They are supposedly refunding my
moneyThis is not really about the moneyIt was something like $What made me write the complaint is that their service is so terrible, that they don't care if your order did not arrive, and that their advertising is deceptive about shipping
Because of their terrible service, I am having to change bank account numbers to insure that if those checks were ever found, someone could not use themWhat a headache! All they could say was gee sorry! Really? Not good enough!
Thanks,
***

Initial Business Response /* (1000, 5, 2015/08/19) */
I would like to take this opportunity to thank you for ordering from Artistic Checks, who is committed to providing the highest quality customer serviceWe do value our customers and your feedbackThank you for explaining your
dissatisfaction with how our company handled your situation with our current policies, procedures and our overall processesI can assure you we are currently evaluating these processesFor quality assurance and training all calls are recorded
After investigating this matter I would like to explain our phone process are the same as on line, Artistic Checks offers various options to assist youIn your case you needed to advise the representative, that you didn't want fraud protection Ezshield plus on your checks, in-plant rush (these feature allowed your order to be printed in a faster manner), and the registersInstead you agreed and provided credit card information as paymentOnce the order is in a "printing" status it cannot be cancelled especially if the order bears an in-plant rushAs courtesy a refund has been issued to your credit card on file in the amount of $Fraud protection on your checks has been cancelled
I apologize for any inconvenience this has caused you
Sincerely,
Jo Anne ***
Direct Checks Unlimited Sales, Inc
Initial Consumer Rebuttal /* (2000, 7, 2015/08/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I hope that they listen to the recording of my call, so that they will hear that their employees were rude and coercive with meI do appreciate that Ms Bailey has refunded the additional $to my credit cardI will look for that on my statement, in addition to the $credit that they issued SaturdayI wanted a refund of overpayment and I received itThank you for your quick attention to this matter

I would like to take this opportunity to thank you for ordering from Checks Unlimited, who is committed to providing the highest quality customer serviceThank you for taking the time to send us a letter explaining your dissatisfaction, with how our company handled your situation and with our
current policiesAll calls are recorded for training and monitor purposes
Thank you for taking the time to send us a letter explaining your dissatisfaction, with how our company handled your situation and with our current policiesBeing in this business for over years Checks Unlimited is constantly updating the order processing by mail, phone and on line
In response to your dispute I would like to explain that all business checks phone orders do require a minimum checks quantity of at least checks per orderIn your case we did listened to your call order our representative offered you our best check value of checks, with a free productYou questioned the one down, our representative said checks at $for the checks onlyYou agreed to business Securiguard Prem Parchment checks with fraud protection Ezshield Plus PlanPrior to submitting the order for processing our representative went over the order twice with you, at this point you had the option of changing the check quantity from to 600, you were given a grand total of $You agreed and paid with a credit cardPer customer satisfaction a refund of $82.75, this applies to business checksYou may use all the checks or you may destroy the unused portion
I apologize for any inconvenience this has caused you and hope for a future opportunity to service your account
Sincerely,
Jo Anne *** Direct Checks Unlimited Sales, Inc

I am rejecting this response because:The advertised price of this product was to be a TOTAL of $4.95. Checks printed and mailed with no shipping charges. That is correct except the company insists on charging something called a "Handling" charge which is $(see attachment), discounted from another price of $3.45.Additionally they reference boxes when ordering when you actually do not even receive a box. Why are they charging for a box when you do not receive a box? IT is is shipped in plastic which is heated and shrink wrapped and mailed, that stuff comes by the roll.The issue is the offer was $for one box of checks for first time customers. The price is still NOT $with this code. Not only am I being cheated out of this offer but so are any other customers on this siteThis company is full of advertising. When yuo say $for first time buyers including shipping, that is the total amount, less sales tax

Initial Business Response /* (1000, 5, 2015/06/09) */
I would like to take this opportunity to thank you for ordering from Checks.com, who is committed to providing the highest quality customer service. Thank you for taking the time to send us a letter explaining your dissatisfaction, with how our...

company handled your situation and with our current policies.
In response to your dispute I would like to explain that our system is fully automated, and is offer code driven. Per procedure all orders are subject to verifications through our Security Department. Per printing on line this Value Checks offer does offers starting at the lowest check price of $4.95 per box, this offer applies to first time buyers, or reorder customers. Free handling is not advertised on line because is not part of the offer. The handling fee amount is disclosed under the shipping options which are $3.25 per box. With free shipping option standard delivery (Untrackable), bulk mail up to 10-15 business days. However Checks.com does offer other delivery and faster options at the price listed on line. As a one-time courtesy the handling fee of $3.25 has been waived on your order. Your account on file will be debited upon printing and shipping of the order for (1) box of checks with free shipping the amount of $6.95.
I apologize for any inconvenience this has caused you and hope for a future opportunity to service your account.
Sincerely,
[redacted]
Direct Checks Unlimited Sales, Inc.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Assuming they credit me, this is fine. I do however find it VERY shady that they hide the handling fee. I am very careful about reading details and it was most definitely NOT apparent. It even listed my total price and 6.95. They know exactly what they are doing.

Initial Business Response /* (1000, 13, 2016/03/08) */
I would like to take this opportunity to thank you for ordering Checks Unlimited. We are committed to providing the highest quality customer service. Thank you for explaining your dissatisfaction with how our company handled your order. I...

can assure you we are constantly evaluating our processes. All calls are recorded.
Concerning your recent question in which the additional amount due of $49.03 being disputed, we are writing to inform you that your account was adjusted as of today. You now have a zero balance with us. As a return customer you are not eligible for introductory prices, but you are eligible for discounts. Your first order was the order eligible for introductory prices. It was processed and shipped out on 08-11-08 2/boxes. Checks Unlimited does offer special promotion discount offers to re-order customers like you. Offers are sent by mail or e-mail. In addition, these offers are personally addressed to the customer with a special offer code number on the order form.
Per printing on our ads, introductory prices are limited to new customers only. To see if you have ordered before, please call the number listed on the ad.
To accommodate your need for checks, we processed and shipped your order to provide you with the best possible service and quickest delivery time. When the order was processed, our system recognized you as a return customer and re-calculated your order at our regular low rates. This resulted in the bill you were writing about.
I apologize for any inconvenience this misunderstanding may have caused you.
Sincerely,
Jo Anne [redacted].
Direct Checks Unlimited Sales, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11622513, and find that this resolution is satisfactory to me. I don't need any checks reprinted. I just arrived home and found the first box of checks in my mailbox, so that part of my complaint is satisfied. The other, 2nd box arrived 10 days prior.I suggest the business hire better customer service people as a start to fixing their business.Thank you for your assistance in this matter, which I now consider concluded.

Initial Business Response /* (1000, 5, 2015/09/10) */
I would like to take this opportunity to thank you for ordering from Identity Checks, who is committed to providing the highest quality customer service. We do value our customers and your feedback. Thank you for explaining your...

dissatisfaction with how our company handled your situation with our current policies, procedures and our overall processes. I can assure you we are constantly evaluating these processes. For quality assurance and training all calls are recorded.
Thank you for notifying of your complaint. We strive to provide you the best possible service, and you feel that it fails to meet your expectations, it is important for us to know. After investigating this matter I would like to explain that per company and security procedure all orders are subject to verifications through our Security Department. All offers are code driven in regards to the internet orders per procedure once in the system, and submitted with payment on line, these orders are automatically transferred to our printing department for immediate processing. At this point no one touches these orders. Fraud protection, Ez-shield is also an option you needed to deselect all unwanted options twice. Your order on file has been adjusted in the amount of $10.90 EZ-Shield has been cancelled. Payment request will be submitted to your credit card on file upon shipping of the order in the amount of $40.01.
I apologize for any inconvenience this has caused you. And hope for a future opportunity to serve your account.
Sincerely,
Jo Anne [redacted]
Direct Checks Unlimited Sales, Inc.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for your very fast replay to my problem. I am very happy with the fix to my problem. I know that contact information on your web page means you have to have somebody to answer. But please try to have somebody answer the phone.

Initial Business Response /* (1000, 10, 2016/01/11) */
I would like to take this opportunity to thank you for ordering from Checks Unlimited. We are committed to providing the highest quality customer service. Thank you for explaining your dissatisfaction with how our company handled your...

order. I can assure you we are constantly evaluating our processes. All calls are recorded.
Concerning your recent question in which the additional amount due of $54.72 being disputed, we are writing to inform you that your account was adjusted as of today. You now have a zero balance with us. As a return customer you are not eligible for introductory prices, but you are eligible for discounts. Your first order was the order eligible for introductory prices. It was processed and shipped out on 02-13-14 (4)-boxes. Checks Unlimited does offer special promotion discount offers to re-order customers like you.
Offers are sent by mail or e-mail. In addition, these offers are personally addressed to the customer with a special offer code number on the order form.
Per printing on our ads, introductory prices are limited to new customers only. To see if you have ordered from Checks Unlimited before, please call the number listed on the ad.
To accommodate your need for checks, we processed and shipped your order to provide you with the best possible service and quickest delivery time. When the order was processed, our system recognized you as a return customer and re-calculated your order at our regular low rates. This resulted in the bill you were writing about.
I apologize for any inconvenience this misunderstanding may have caused you.
Sincerely,
Jo Anne [redacted]
Direct Checks Unlimited Sales, Inc.
Initial Consumer Rebuttal /* (2000, 12, 2016/01/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/04/27) */
I would like to take this opportunity to thank you for ordering from The Styles Checks. We are committed to providing the highest quality customer service. Thank you for explaining your dissatisfaction with how our company handled your order....

I can assure you we are constantly evaluating our processes.
Concerning your recent question in which the additional amount due of $17.60 was being disputed, we are writing to inform you that your account balance was adjusted as of today. (2) Ach refunds totaling the amount of $7.00 ($5.00 and $2.00) have been issued to your checking account as of today; this includes the extra payment you made in the amount of $5.80. These adjustments apply to the Fraud Protection, Fraud Protection Plus and the Mail Upcharge. Per security procedure all documentation received with the orders is destroyed upon shipping of the order.
I apologize for any inconvenience this misunderstanding may have caused you.
Sincerely,
[redacted]
Direct Checks Unlimited Sales, Inc.

Initial Business Response /* (1000, 10, 2016/01/27) */
I would like to take this opportunity to thank you for ordering from Checks Unlimited, where we are committed to providing the highest quality customer service.
I would like to apologize to you for the issue you had with your recent order....

We do value our customers and their feedback. Thank you for explaining your dissatisfaction with how our company handled your situation. I can assure you we are currently evaluating these processes and we will make changes, as needed, on future orders.
In response to your letter we would like to explain that after investigating this matter we are to inform you that per company and security procedure, all orders are subject to verifications this also being your case. Per your request, this order was shipped from our facility with free, standard 3rd class UPS mail and without fraud protection. For your information, Checks Unlimited does offer other secured and faster options for delivery; including UPS Trackable Delivery Service. Please note that once an order has shipped out, we are unable upgrade shipping or make any changes. Per printing on line all "free shipping" orders must allow up to 17-20 business days for delivery.
Per your call on 01-25-16 a credit refund was issued to your credit card MC ending on 3749 in the amount of $16.44. Per special agreement with UPS and USP service all undeliverable packages are to come back to us safely for proper disposal. Most likely you will be receiving the package by the end of this week, you may use the checks or you may destroy the checks.
I apologize for any inconvenience this issue may have created for you.
Sincerely,
Jo Anne [redacted]
Direct Checks Unlimited Sales, Inc.
Initial Consumer Rebuttal /* (2000, 12, 2016/02/03) */

I would like to take this opportunity to thank you for ordering from Checks Unlimited, who is committed to providing the highest quality customer service.  I can assure you we are constantly evaluating our processes.    Concerning your recent dispute per agreement your...

account on file has been credited the amount of the total order $47.79, as of 08-21-17.  You may destroy the checks please do not return. I apologize for any inconvenience this misunderstanding may have caused you.  Sincerely, Jo Anne [redacted].Direct Checks Unlimited Sales, Inc.

I would like to take this opportunity to thank you for ordering from Checks Unlimited, who is committed to providing the highest quality customer service.  I can assure you we are constantly evaluating our processes.  Thank you for explaining your dissatisfaction with how our company...

handled your situation with our current policies, procedures and our overall processes.  I can assure you we are constantly evaluating these processes   After investigating this matter, I would like to explain that all offers are offer code driven regarding to the internet orders per procedure once in the system, and submitted with payment on line. These orders are automatically transferred to our printing department for immediate processing.  At this point, no one touches these orders.  Per printing in our website Checks Unlimited does offer several options to assist you with your order.  Fraud protection, Ez-shield fraud protection, and Ups priority mail with tracking are options. You would have needed to deselect the unwanted options. Handling is not part of the offer; a $3.45 handling fee per box applies to all re-orders customers, unless otherwise indicated on the ad. Your order on file has been cancelled per request.   I apologize for any inconvenience this misunderstanding may have caused you.   Sincerely,   Jo Anne [redacted]. Direct Checks Unlimited Sales, Inc.

Direct Checks Unlimited believes that it is important to be open to our customer’s thoughts regarding the products we provide, and we attempt to make good decisions for all our customers concerning design elements on our products. I would like to explain that due to recent change in...

manufacturing Direct Checks Unlimited made a business decision to change check quantity from 200 to 125 on single check orders and from 500 to 400 on duplicate check orders based on low demand as of 03-02-09.  With the recent increase in electronic transactions with debit cards, and online payments, consumers are using fewer checks.  We do understand that there are customers, like you that have a need for additional checks.  For your inconvenience, we are printing you a box of checks free of charge.  Please allow two weeks for delivery. Also, a refund in the amount of $20.00 was issue to your credit card on file. As of 11-07-17.  Please accept our sincerest apologies for the inconvenience we have caused you.  We do hope for a future opportunity to service your account. Sincerely, Jo Anne [redacted].            Direct Checks Unlimited Sales, Inc.

Initial Business Response /* (1000, 10, 2016/02/15) */
I would like to take this opportunity to thank you for ordering from Direct Checks Unlimited, who is committed to providing the highest quality customer service.
After investigating this matter, our records indicate we processed one order;...

one charge and it was posted to your credit card Visa ending on 6771 in the amount of $5.50. This charge applies to your on line order keyed in on 01-07-16. In order to research further we need a copy of your financial bank institution statement or a printout showing the charge of $12.97. You may fax it with a copy of this dispute or case number to our free fax X-XXX-XXX-XXXX. Upon receipt of this information your account will be revised.
I apologize for any inconvenience this has caused you and hope for a future opportunity to service your account.
Sincerely,
Jo Anne [redacted]
Direct Checks Unlimited Sales, Inc.

I would like to take this opportunity to thank you for ordering from Checks Unlimited, who is committed to providing the highest quality customer service.   We do value our customers and your feedback.  Thank you for explaining your dissatisfaction with how our company handled your...

situation with our current policies, procedures and our overall processes.  I can assure you we are currently evaluating these processes.   I would like to explain that per printing in our website Checks Unlimited does offer several options to assist you with your order.  All offers are code driven in regards to the internet orders per procedure once in the system, are automatically transferred to our printing department for immediate processing.  AT this point no touches these orders. In your case you needed to deselect the Fraud Protection and Ez-shield option twice. Just the same way you deselected special lettering and free shipping.  Per your call your call on 07-01-16 the on line order was cancelled, and rekeyed without Fraud protection, free shipping 3rd class bulk mail, and free lettering.  Your order has shipped out as of today, please allow up to 3 weeks for delivery.   I apologize for any inconvenience this has caused you.  And hope for a future opportunity to serve your account.   Sincerely, Jo Anne [redacted] Direct Checks Unlimited Sales, Inc.

Initial Business Response /* (1000, 10, 2015/06/23) */
I would like to take this opportunity to thank you for ordering from The Check Gallery. We are committed to providing the highest quality customer service. Thank you for explaining your dissatisfaction with how our company handled your order....

I can assure you we are constantly evaluating our processes.
Concerning your dispute in regards to your recent order, we are writing to inform you that a credit refund has been issued to your credit card on file in the amount of $8.95 as of today. A reprint of your order is in process as of today at no charge. Due to a change in manufacturing printing process we did experience some printing difficulties. Please allow up to 12 business days for delivery.
I apologize for any inconvenience this misunderstanding may have caused you.
Sincerely,
Jo Anne [redacted]
Direct Checks Unlimited Sales, Inc.
Initial Consumer Rebuttal /* (2000, 12, 2015/06/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The Check Gallery is truly committed to providing the highest quality customer service. A shout out to Ms. Jo Anne [redacted] and the Revdex.com. Thank you both.