Discovery Marketing & Distributing Inc.

Called on a Saturday morning and Dan responded immediatelyVery happy with attention to detail and problem solving skills

Fast friendly very informative, respectful and knowledgeable

Dishonest salesman resulted in unexpected fees
I purchased a RainSoft AMT75CV water filtration/softener system for my home on 10/1/The sales representative was Creston H*** The customer representative was Brian B*** The sales representative, Creston, specifically told me that the filtration system did not require serviceHe also said that if I needed to move the filter, that *** would move the system for meI was not at home when they installed the systemWhen they installed the system, they installed it directly in front of my house, in public viewI expected them to install it somewhere out of sight - on the side or back of the houseI called four times over the course of a month to ask to have it movedEvery time I called, I was told that I would receive a follcall from the service centerThat never happenedWhen I finally was able to get a hold of someone who could help me, after a month of making phone calls, I was told it would cost

Foul rotten egg odor in all water (especially cold)within months of installationMultiple service agents came, but problem persists
Water softener was installed, less than months later my water started smelling like rotten eggs Scheduled service tech to come out, he came and 'fixed' the problem, but it returned When I called, the scheduler stated that once we 'bought it' it is ours and we cannot return the product even if it is defected (this was less than months after purchase!)Called and had another tech come out, he came and 'flushed' the pipes, odor went away for about days and returnedhad service managers come and both 'fixed' the problem temporarily (the foul odor keeps coming back)I was told I need a new water heater, (called my plumber and paid a lot of money for him to tell me, my water heater is fine but he replaced my anode rod with one that is compatible with water softeners...The odor still persists)My plumber stated,"if the problem was the water h

I had a new A.Cunit install in September by this companyIt is now November and I have had to call them for service for timesJust got off the phone with them again in factIssues have not been resolved even though it is a brand new unitThe call center is rudeScheduling is terrible and their after hours emergency service does not exist, they make you wait until mid next dayThat is why I just got off the phone with them forThe A.Cthey installed is great.....when it works

I'm grateful for the excellent customer service that I received today from Jaeson F* from Florida Energy Water & AirHe was very helpful and went above and beyond to ensure that everything worked perfectly I would recommend him to family and friends

Was professional and made sure to answer any questionHe explained everything so I understood what was happening Then left insturction in writting as well

I am very pleased with DevinGreat job he does

I paid for a service call from 2015, see receipt The company is just now trying to double charge me for the service in
This is Aug22, Sasha and Sharon B*** have both been provided a copy of the enclosed receipt from their employeeEmployees are trying to double charge me for a service call I have received no documentation, they cannot send me documentation that I did not payThree years is a company accounting problem

I recently had a clean start installed in my home, amazing!!! It's been months and it's already paid for itself Everyone from start to finish were polity, friendly, and professional I am now considering water treatment equipment and I know who I'm going with

Great company very knowledgeable answered all my questionsVery clean install

Great jobGreat workNo problems

Devon was very professional and helpful

Have received no savings on electric billThey have cancelled appointments for service since Dec 5th,
On July 28th, I had solar hot water heater, and turbine installed with a cost of $12,The sales rep, Harold, told us we would have a 39% reduction in our electric billWhen we received no such savings I began to call them beginning Dec 5th, I first spoke with Sasha who scheduled a service call for Dec 12thOn that day she called to say there was an emergency and they would not be able to comeShe rescheduled for Dec 19thOn the morning of that day she called to cancel, stating a service technician could not come to house until I sent in years worth of my electric billI sent that in on the same dayOn approx Dec 27th my fiance' received a call scheduling a service on Jan 2ndOn that date they again cancelled, stating the technicians van broke downWe told them we would call back, as were looking into our options On Jan 4th I came home to find wa

George did a great jobPleasant, friendly & courteous

Dangerous water softener installation
My water softener was installed incorrectly and not up to code It was not protected from water causing the system to short outThis caused the electrical cords to melt and could've caused this more serious issueI have called at least four times asking for someone to come out, first time they told me To leave a voicemail for the installation manager and it will be taken care No one called me back no one left a message nothingI called back and they said they were sending a service tech out on last ThursdayThen they called and said there was an emergency in the service tech could not come I asked to speak to a supervisor they told me that the supervisor would not be able to handle list that I need to speak to the installation manager she assured me she would talk to the installation manager in the morning and someone would call me Turn of this has happened no one has called me no one has tried to fix this I am very upset I cannot use

I used FEWA to treat the water I was receiving in my community The system has delivered on it's promises Just under years in and it has paid for itself, the water is cleaner, tastier, and healthier for my whole family The few service issues I've had were all addressed promptly and professionally A great company to count on!

Promised refund and confirmation of cancellation of contract not received Telephone calls not returned
Original product installed Septnever functioned according to promises Decthe equipment was removed after numerous service calls At that time I was told a refund check would be cut on 12-31-and a confirmation of cancellation letter would be issued As of 3-5-neither has been received I have called on several occasions None of the calls have been returned

Rainsoft was very thorough in their presentation, very courteous and attentive.The filtration system was an excellent choice for drinkable water especially in Florida

Great service and information from the technician regarding our rain soft system