Dear Ms [redacted] : On November 25, 2015, we received your complaint, dated November 24, 2015, filed with the Revdex.com You disputed the denial of your damage claim and requested reimbursement for the replacement of two TVs When we spoke, I advised you that our Corporate Field Resolutions (CFR) Team investigated your claim and found no evidence that DISH Network equipment or personnel caused the damage that you allegedAs such, we are unable to provide reimbursement for this issue As we discussed, a copy of your denial letter is enclosed for your records If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
July 13, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On July 8, 2016, we received your complaint, dated July 6, 2016, filed with the Revdex.com You said that DISH Network debited $from your bank account without your authorization When we spoke, I advised you that a review of your sales call revealed that the credit card account ending in was the one provided to qualify for your account During your sales call you were advised that early termination and unreturned equipment fees would be automatically applied to the qualifying debit or credit card As your account was disconnected due to non-payment prior to the end of your 24-month commitment, a $early termination fee was applied to your DISH Network and qualifying bank account As the charge to which you refer was authorized by you under our terms of service, we are unable to honor your request for a refund If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted]
February 24, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On February 19, 2016, we received your complaint, dated February 16, 2016, filed with the Revdex.com You stated that you were told that your account had been flagged due to your continual requests to receive discounted serviceYou expressed concern with an offer made to you by DISH Network Over the past months (beginning in January 2014), DISH Network has provided you with account credits totaling $2,As a result, your account has been identified due to the repeated and excessive requests for service credits or discountsDISH Network strives to provide the best value and service, and your repeated contact to our Customer Service Department negatively impacts our ability to provide best-in-class customer service to all of our customersAs a result DISH Network was willing to offer you 30% off your core programming costs for the next five yearsThis is a significant discount, which we would only offer in order to prevent further unnecessary customer service requests As a condition of this offer, we ask that you limit all unnecessary contact with our Customer Service Department While live agents will always be here for you if you experience technical issues, we ask that you not call in more than one time per month for non-technical reasonsYou declined this offer DISH Network works every day to provide its customers the best paid television experience at a reasonable rateWhile we are proud of our overall customer satisfaction, in rare instances, we are regrettably unable to accommodate the needs of all of our customers If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] *** Tell us why here
January 18, Ms [redacted] [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On January 11, 2018, we received your complaint, dated January 10, 2018, filed with the Revdex.com You expressed concern with the early termination fee that was applied to your accountYou indicated that you canceled your service because the new management company for your apartment complex disallowed satellite dishesYou were also concerned with the reporting of the balance on your account to collections Our records show that a new 24-month commitment was added to your account on July 26, 2017, when you agreed to our Preferred Customer Offer Your service was disconnected on October 28, Since your term commitment was not fulfilled, an early termination fee of $was applied to your accountThe total balance of $was reported to collections on December 10, 2017, because it was not paid When we received your payment of $on January 4, 2018, the balance was reduced to $ When I spoke with you by phone on January 17, 2018, I advised you that I removed the early termination fee from your accountI also submitted a refund check of $for your overpaymentPlease allow two to four weeks for processing Your DISH Network account will be updated with the collection agency within 24-hours If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, Ana V [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
Initial Business Response / [redacted] (1000, 4, 2015/05/06) */ May 5, Mr [redacted] * [redacted] * [redacted] Pl [redacted] , [redacted] Re: Revdex.com Complaint # [redacted] - [redacted] Dear Mr [redacted] : On April 30, 2015, we received your complaint, dated April 28, 2015, filed with the Revdex.com You said that you closed your account because some of your channels were removedYou expressed concern with the early termination feeYou said that when you received a copy of your contract, you found that your signature was forgedYou requested a refund *hen we spoke by phone, I explained that the channels you referred to were restoredOur contract agreement states that programming and packages are subject to change Please note, the signature that is gathered is not on a paper document--it is on an electronic tabletThe electronic stylus used with the tablet may not track as quickly as a penTherefore, your signature may look distorted*e consider your contract to be valid *e are unable to meet your request for a refundI enclosed a copy of your contract and your January, February and March billing statements for your records If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-*** Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (***) ***- [redacted] Enclosures (2) cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/05/20) */ DISH responded to my complaint but their offer is totally unsatisfactoryThey claim that my signature on the contract that they submitted is truly mine and appears distorted because of an electronic stylusThis is absurd because I have seen electronic stylus results before and they are legible and identifiable as my true signatureDISH offered to reduce their fees in half but I told them that is not acceptable Final Business Response / [redacted] (4000, 13, 2015/05/22) */ May 21, Mr [redacted] * [redacted] Pl [redacted] , [redacted] Re: Revdex.com Complaint # [redacted] - [redacted] Dear Mr [redacted] : On May 21, 2015, we received your rebuttal, dated May 20, 2015, filed with the Revdex.com You maintain that the signature on your contract is not yoursYou also said that our offer to reduce the early termination fee by half is not acceptable *e consider the contract to be validIn addition, there is no record of you being told that we would reduce the early termination fee by half*e consider the charges to be accurate If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-*** Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (***) ***- [redacted] cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] Final Consumer Response / [redacted] (4200, 15, 2015/05/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) After receiving DISH's rebuttal, I called Mr [redacted] and reprimanded him for lying about there being no record of him offering to reduce the penalty in halfI told him he knows he is lying and must live with himself for so doingOf course their is no record of this because [redacted] gave me this offer verbally
Complaint: [redacted] I am rejecting this response because they state that they do not share the Do Not Contact database, yet they still authorize those businesses to represent DISH TVThis is the lowest form of advertising and is a way to get around any responsibility on your partYou hire people to find loopholes and annoy and harass people like meI do not accept this as behavior and will never think about ANY cable/satellite TV provider in the futureThis needs to change now Sincerely, [redacted]
March 18, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On March 16, 2016, we received your complaint, dated March 15, 2016, filed with the Revdex.com You said that DISH Network increased your lockmonthly priceYou also expressed concern about the level of customer service you received I attempted to reach you at (954) 851-on March 16, and 18, I was able to leave one voicemail but no voicemail option was available on my last two calls Our records do not indicate that your account was initiated with the 2-Year Price Lock promotion Your account was initiated with our First-Year Promotional Pricing promotion As you are allowed only one new customer promotion, your account does not qualify for the price lock promotion According to our records, your monthly rate increased because your account was disconnected due to non-payment after two payments made on November 28, 2015, were returned by your bank, thereby forfeiting your promotional credits I also reviewed the call to which you referred and I did not find that the agent with whom you spoke was rude He attempted to help you reduce your bill by lowering your programming package, but you declined While we regret any inconvenience, we are unable to provide you with new customer promotional credits or waive your early termination fee If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted]
March 1, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr***: On March 21, 2018, we received your complaint, dated March 20, 2018, filed with the Revdex.com You expressed concern about technical issues that you experienced You also indicated that our chat console does not work You responded to my email, indicating that you did not wish to speak over the phone Our records indicate that we received one technical support call from you, on February 6, 2018, during which your receiver was reset As our troubleshooting steps did not indicate that replacing your receiver was required, the agents with whom you spoke did not do so As a courtesy, I shipped you a replacement Hopper free of chargeI also informed you that replacing your Hopper could improve your Joeys’ performance as well I forwarded your feedback concerning the chat console and requested that you send a screenshot of the error you are receiving to me, if possible We appreciate your feedback concerning your experience, and we thank you for your patience If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Dave S [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
July 5, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms***: On June 29, 2016, we received your complaint, dated July 27, 2016, filed with the Revdex.com You expressed concern with the balance of $that was reported to collectionsYou indicated that you were not provided with boxes to return the equipment and you later found out that the equipment was obsolete Your service was disconnected on January 21, 2015, for non-paymentOur records show that a box for the return of the equipment was shipped to your home on March 26, 2016, and it was delivered on March 31, Since the receiver (model 322) and LNBF (eyepiece on the satellite dish) were not returned within the required time frame, you were charged $ When you contacted us on October 12, 2015, regarding the charges on the account, a request was made for a box to be sent to your home; however, a box was not shipped because the receiver had become obsoleteI regret that this information was not provided The equipment fees were removed from your account on June 27, 2016, leaving a zero balance When I spoke with you by phone on July 1, 2016, I advised you that I requested that any information reported to the credit bureaus be removedPlease allow six to eight weeks for processing If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/06/29) */ June 24, [redacted] XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On June 22, 2015, we received your complaint, dated June 18, 2015, filed with the Revdex.com You requested to be released from the 24-month commitment for the internet service that is provided by DISH NetworkThe speed is too slow for your online schooling When I spoke with you by telephone today, I agreed to release you from the internet agreementI scheduled the removal of the TRIA for July 5, 2015, between 8:am and 12:pm We regret that your initial experience was discouraging and we look forward to having the opportunity to provide you with excellent service in the future If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/01) */ (The consumer indicated he/she ACCEPTED the response from the business.)
March 9, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms***: On March 9, 2016, we received your rebuttal, dated March 9, 2016, filed with the Revdex.com You maintain that your technician installed your dish on the roof after you asked him not toYou also said that you signed the Service Agreement (SA) because the dish was already installed DISH Network provides the SA as an indication of your approval of the placement of your dish and the quality of your installation As we are unable to verify any instructions provided to the technician verbally, we must rely on whether the SA was signed or not When you signed the SA, you agreed that your technician visit was to your standards and the installation was correct As I advised you previously, if you contact us to schedule a technician visit, we will gladly relocate your dish but we are unable to remove the footplate or replace your shingles If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***
Tell us why here...April 5, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] :On April 5, 2016, we received your complaint, dated April 5, 2016, filed with the Revdex.com.You expressed further concern with the advertisement that offered the free DVR service feeYou questioned why you received all portions of the promotion except the free DVR feeYou maintain that the primary phone number listed on the account is [redacted] and that you did not receive my voice messages.As previously advised, the sales call recording from January 20, 2016, reveals that when you mentioned the offer, the sales representative informed you that our promotions had changed, and you were offered the new 3-Year Price Guarantee promotionAlthough the offers are similar, the 3-Year Price Guarantee promotion does not include a free DVR feeHowever, the guaranteed price is extended for a year.Our records reveal that the primary phone number on the account is [redacted] I regret that you did not receive the messages that I left.If there are further questions or concerns about this issue, please feel free to contact me at [redacted] .Sincerely, [redacted] Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday through Friday 7:am to 3:pm MDT [redacted] cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
October 13, Dear Ms [redacted] : On October 10, 2016, we received your complaint, dated October 8, 2016, filed with the Revdex.com You disputed the early termination fees associated with your DISH Network account You said that you were not advised of the data caps or monthly rate during your sales call When we spoke, I advised you that I reviewed your sales call and I found that you were advised of the data caps, monthly rate, and the data split between Anytime and Off-Peak data However, as the sales agent indicated you could try out the internet while the technician was at your home and he could remove it if you did not like it, I made an exception and waived your internet early termination fee As no misinformation was provided, I am unable to waive your TV 24-month commitment If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
Initial Business Response / [redacted] (1000, 5, 2015/08/25) */ August 14, ** [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXX Dear ** [redacted] : On August 13, 2015, we received your correspondence, dated August 12, 2015, filed with the RevDex.com You stated that you contacted DISH Network on August 9, 2015, and inquired about installing service at your second residenceYou had difficulty obtaining the pricing information you requested and you indicated that the salesperson was not forthcoming with the terms and conditions of the new customer promotional offerAdditionally, your customer service experience did not meet your expectationsYou requested that your concerns be investigated When we spoke today, I advised you that I reviewed your recorded sales conversationI apologized for your experience and informed you that the matter has been forward to the appropriate department for further actionYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/09/24) */ September 8, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On September 8, 2015, we received your correspondence, dated September 7, 2015, filed with the Revdex.com You stated that you contacted DISH Network regarding the recent change to your billing due dateYou requested that you retain your due date of the 5th of the monthYou were assured that the change would be made, but your payment was drafted on the 31stYou requested a credit for five extra days of service When we spoke today, I explained that you were still being billed for the same number of service days so a credit was not dueI offered to return your due date to the 5th of the monthYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) The representative from Dish refused to provide credit for moving up the bill payment date days without my authorization, stating that I was still being billed for the same number of billing daysShe offered to change the billing date back to the original date, which I did accept However, I prompty received the following email - Account Number: [redacted] Dear [redacted] , According to our records, you recently requested to change your bill due date It will take two months for this change to go into effectYour next bill will cover the service period from XXXX-XX-XX-XXXX-and will be due on XXXX-XX-XXIf this service period is shorter than days, the amount due will be a bit less than you usually pay; if it is longer than days, the amount due will be a bit more The following bill you receive will reflect your new bill due date and will resume monthly chargesThe actual bill due date will vary slightly depending on the month On 9/22/15, I received a partial bill in the amount of $due on Oct 5, So despite Dish's claim that the number of service days did not change, clearly they did - otherwise it would not be necessary to bill on a partial basis to set the due date back to the 5th of each monthAt this time, it's not possible for my to calculate the overcharge, due to the tqo month waiting period to switch the billing date back to the 5thThe partial billing for September is proof positive of Dish's deceptive billing practices Final Business Response / [redacted] (4000, 9, 2015/10/07) */ October 2, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On September 29, 2015, we received your rebuttal, dated September 28, 2015, filed with the Revdex.com You continue to dispute DISH Network's recent billing date changeYou expressed concern that you are losing five days of service in your billing cycleAlthough we are restoring your original billing date, you continue to request a credit When we spoke on September 30, 2015, we reviewed the billing date changeAs a courtesy, I agreed to provide a credit of $on your current billYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] ***
September 19, Dear Mrs***: On September 1, 2016, we received your complaint, dated August 31, 2016, filed with the Revdex.com You expressed concern that a balance from your second account from was referred to collections I was unable to locate your second account with the information you providedIn order to research your claim, I will need more specific account informationPlease provide me with the phone number listed on your second account and the account number so that I am able to research your claim If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-####
October 3, = Dear Mrand Mrs [redacted] : On September 29, 2016, we received your complaint, dated September 28, 2016, filed with the Revdex.com You said that you were promised a monthly rate of $for months, but your rate increased You requested a refund for all payments made over $ When we spoke, I advised you that you were receiving a monthly $courtesy credit which ended with your August bill I reviewed your February 21, 2016, chat wherein you requested to have your monthly rate reduced The agent with whom you chatted offered a monthly $credit for six months, which you accepted I also reviewed your calls from October and December 2015, and March and September Each call is a request for monthly adjustments I also advised you when we spoke that your bill has been adjusted to some extent for over two years straight As such, your account is no longer eligible for any adjustments If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
Initial Business Response / [redacted] (1000, 4, 2015/05/20) */ May 18, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On May 12, 2015, we received your correspondence, dated May 11, 2015, filed with the Revdex.com You stated that when you purchased your DISH Network service from Dish One Satellite, an independent retail service provider, you were promised the same programming that you had with FrontierThat was not the case and you requested that the service be disconnected and Frontier service be reinstalled When we spoke on May 12, 2015, I offered to waive your early termination feeWe agreed that you would review your programming and determine what changes were neededWhen I spoke with Mrs [redacted] today, she confirmed your current programming package was fine; however, she would like to retain Showtime, Encore and StarzI offered to assist you in retaining these stations when your current promotional offer endedShe accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
Initial Business Response / [redacted] (*000, *0, 20**/0*/28) */ May 2*, [redacted] Ms [redacted] St., # [redacted] ***, [redacted] Re: Revdex.com Complaint # [redacted] - [redacted] Dear Ms [redacted] : On May 2*, 20**, we received your correspondence, dated May 20, 20**, filed with the Revdex.com You indicated that the dishNET internet service is not meeting your needsYou are not receiving the speed or service you were promisedYour attempts to resolve the matter have been unsuccessfulYou requested that the early termination fee be waived so you can disconnect the service without penaltyAdditionally, you would like a refund for the service When we spoke today, I agreed to waive the early termination feeI explained that I was unable to provide a refund for the service; however, I offered a free technician visit and a monthly $*credit for *months for your TV serviceYou declined the technician visit but accepted the creditWe scheduled the internet service disconnection for May 2*, 20**You accepted this resolution I am happy we were able to resolve this issue to your satisfactionDISH Network values you as a customer and we appreciate your continued loyalty If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-*** Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2: [redacted] pm to**: [redacted] pm MDT, MON-FRI (***) ***- [redacted] cc: Denver / Boulder Revdex.com *Cherokee St Denver, CO [redacted] Initial Consumer Rebuttal / [redacted] (2000, *2, 20**/0*/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am satisfied with their response, as we went about a better internet service with time warner cable, the technician found that our wires were not grounded at all, and told us they are suppose to, which he then grounded himselfShown in the picture is the wires dish did not ground when they installed their service of July 20**
Dear Ms [redacted] : On November 25, 2015, we received your complaint, dated November 24, 2015, filed with the Revdex.com You disputed the denial of your damage claim and requested reimbursement for the replacement of two TVs When we spoke, I advised you that our Corporate Field Resolutions (CFR) Team investigated your claim and found no evidence that DISH Network equipment or personnel caused the damage that you allegedAs such, we are unable to provide reimbursement for this issue As we discussed, a copy of your denial letter is enclosed for your records If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
July 13, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On July 8, 2016, we received your complaint, dated July 6, 2016, filed with the Revdex.com You said that DISH Network debited $from your bank account without your authorization When we spoke, I advised you that a review of your sales call revealed that the credit card account ending in was the one provided to qualify for your account During your sales call you were advised that early termination and unreturned equipment fees would be automatically applied to the qualifying debit or credit card As your account was disconnected due to non-payment prior to the end of your 24-month commitment, a $early termination fee was applied to your DISH Network and qualifying bank account As the charge to which you refer was authorized by you under our terms of service, we are unable to honor your request for a refund If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted]
February 24, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On February 19, 2016, we received your complaint, dated February 16, 2016, filed with the Revdex.com You stated that you were told that your account had been flagged due to your continual requests to receive discounted serviceYou expressed concern with an offer made to you by DISH Network Over the past months (beginning in January 2014), DISH Network has provided you with account credits totaling $2,As a result, your account has been identified due to the repeated and excessive requests for service credits or discountsDISH Network strives to provide the best value and service, and your repeated contact to our Customer Service Department negatively impacts our ability to provide best-in-class customer service to all of our customersAs a result DISH Network was willing to offer you 30% off your core programming costs for the next five yearsThis is a significant discount, which we would only offer in order to prevent further unnecessary customer service requests As a condition of this offer, we ask that you limit all unnecessary contact with our Customer Service Department While live agents will always be here for you if you experience technical issues, we ask that you not call in more than one time per month for non-technical reasonsYou declined this offer DISH Network works every day to provide its customers the best paid television experience at a reasonable rateWhile we are proud of our overall customer satisfaction, in rare instances, we are regrettably unable to accommodate the needs of all of our customers If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] *** Tell us why here
Final Consumer Response / [redacted] (2000, 4, 2015/12/22) */
January 18, Ms [redacted] [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On January 11, 2018, we received your complaint, dated January 10, 2018, filed with the Revdex.com You expressed concern with the early termination fee that was applied to your accountYou indicated that you canceled your service because the new management company for your apartment complex disallowed satellite dishesYou were also concerned with the reporting of the balance on your account to collections Our records show that a new 24-month commitment was added to your account on July 26, 2017, when you agreed to our Preferred Customer Offer Your service was disconnected on October 28, Since your term commitment was not fulfilled, an early termination fee of $was applied to your accountThe total balance of $was reported to collections on December 10, 2017, because it was not paid When we received your payment of $on January 4, 2018, the balance was reduced to $ When I spoke with you by phone on January 17, 2018, I advised you that I removed the early termination fee from your accountI also submitted a refund check of $for your overpaymentPlease allow two to four weeks for processing Your DISH Network account will be updated with the collection agency within 24-hours If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, Ana V [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
Initial Business Response / [redacted] (1000, 4, 2015/05/06) */ May 5, Mr [redacted] * [redacted] * [redacted] Pl [redacted] , [redacted] Re: Revdex.com Complaint # [redacted] - [redacted] Dear Mr [redacted] : On April 30, 2015, we received your complaint, dated April 28, 2015, filed with the Revdex.com You said that you closed your account because some of your channels were removedYou expressed concern with the early termination feeYou said that when you received a copy of your contract, you found that your signature was forgedYou requested a refund *hen we spoke by phone, I explained that the channels you referred to were restoredOur contract agreement states that programming and packages are subject to change Please note, the signature that is gathered is not on a paper document--it is on an electronic tabletThe electronic stylus used with the tablet may not track as quickly as a penTherefore, your signature may look distorted*e consider your contract to be valid *e are unable to meet your request for a refundI enclosed a copy of your contract and your January, February and March billing statements for your records If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-*** Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (***) ***- [redacted] Enclosures (2) cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/05/20) */ DISH responded to my complaint but their offer is totally unsatisfactoryThey claim that my signature on the contract that they submitted is truly mine and appears distorted because of an electronic stylusThis is absurd because I have seen electronic stylus results before and they are legible and identifiable as my true signatureDISH offered to reduce their fees in half but I told them that is not acceptable Final Business Response / [redacted] (4000, 13, 2015/05/22) */ May 21, Mr [redacted] * [redacted] Pl [redacted] , [redacted] Re: Revdex.com Complaint # [redacted] - [redacted] Dear Mr [redacted] : On May 21, 2015, we received your rebuttal, dated May 20, 2015, filed with the Revdex.com You maintain that the signature on your contract is not yoursYou also said that our offer to reduce the early termination fee by half is not acceptable *e consider the contract to be validIn addition, there is no record of you being told that we would reduce the early termination fee by half*e consider the charges to be accurate If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-*** Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (***) ***- [redacted] cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] Final Consumer Response / [redacted] (4200, 15, 2015/05/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) After receiving DISH's rebuttal, I called Mr [redacted] and reprimanded him for lying about there being no record of him offering to reduce the penalty in halfI told him he knows he is lying and must live with himself for so doingOf course their is no record of this because [redacted] gave me this offer verbally
Complaint: [redacted] I am rejecting this response because they state that they do not share the Do Not Contact database, yet they still authorize those businesses to represent DISH TVThis is the lowest form of advertising and is a way to get around any responsibility on your partYou hire people to find loopholes and annoy and harass people like meI do not accept this as behavior and will never think about ANY cable/satellite TV provider in the futureThis needs to change now Sincerely, [redacted]
March 18, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On March 16, 2016, we received your complaint, dated March 15, 2016, filed with the Revdex.com You said that DISH Network increased your lockmonthly priceYou also expressed concern about the level of customer service you received I attempted to reach you at (954) 851-on March 16, and 18, I was able to leave one voicemail but no voicemail option was available on my last two calls Our records do not indicate that your account was initiated with the 2-Year Price Lock promotion Your account was initiated with our First-Year Promotional Pricing promotion As you are allowed only one new customer promotion, your account does not qualify for the price lock promotion According to our records, your monthly rate increased because your account was disconnected due to non-payment after two payments made on November 28, 2015, were returned by your bank, thereby forfeiting your promotional credits I also reviewed the call to which you referred and I did not find that the agent with whom you spoke was rude He attempted to help you reduce your bill by lowering your programming package, but you declined While we regret any inconvenience, we are unable to provide you with new customer promotional credits or waive your early termination fee If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted]
March 1, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr***: On March 21, 2018, we received your complaint, dated March 20, 2018, filed with the Revdex.com You expressed concern about technical issues that you experienced You also indicated that our chat console does not work You responded to my email, indicating that you did not wish to speak over the phone Our records indicate that we received one technical support call from you, on February 6, 2018, during which your receiver was reset As our troubleshooting steps did not indicate that replacing your receiver was required, the agents with whom you spoke did not do so As a courtesy, I shipped you a replacement Hopper free of chargeI also informed you that replacing your Hopper could improve your Joeys’ performance as well I forwarded your feedback concerning the chat console and requested that you send a screenshot of the error you are receiving to me, if possible We appreciate your feedback concerning your experience, and we thank you for your patience If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Dave S [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
July 5, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms***: On June 29, 2016, we received your complaint, dated July 27, 2016, filed with the Revdex.com You expressed concern with the balance of $that was reported to collectionsYou indicated that you were not provided with boxes to return the equipment and you later found out that the equipment was obsolete Your service was disconnected on January 21, 2015, for non-paymentOur records show that a box for the return of the equipment was shipped to your home on March 26, 2016, and it was delivered on March 31, Since the receiver (model 322) and LNBF (eyepiece on the satellite dish) were not returned within the required time frame, you were charged $ When you contacted us on October 12, 2015, regarding the charges on the account, a request was made for a box to be sent to your home; however, a box was not shipped because the receiver had become obsoleteI regret that this information was not provided The equipment fees were removed from your account on June 27, 2016, leaving a zero balance When I spoke with you by phone on July 1, 2016, I advised you that I requested that any information reported to the credit bureaus be removedPlease allow six to eight weeks for processing If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/06/29) */ June 24, [redacted] XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On June 22, 2015, we received your complaint, dated June 18, 2015, filed with the Revdex.com You requested to be released from the 24-month commitment for the internet service that is provided by DISH NetworkThe speed is too slow for your online schooling When I spoke with you by telephone today, I agreed to release you from the internet agreementI scheduled the removal of the TRIA for July 5, 2015, between 8:am and 12:pm We regret that your initial experience was discouraging and we look forward to having the opportunity to provide you with excellent service in the future If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/01) */ (The consumer indicated he/she ACCEPTED the response from the business.)
March 9, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms***: On March 9, 2016, we received your rebuttal, dated March 9, 2016, filed with the Revdex.com You maintain that your technician installed your dish on the roof after you asked him not toYou also said that you signed the Service Agreement (SA) because the dish was already installed DISH Network provides the SA as an indication of your approval of the placement of your dish and the quality of your installation As we are unable to verify any instructions provided to the technician verbally, we must rely on whether the SA was signed or not When you signed the SA, you agreed that your technician visit was to your standards and the installation was correct As I advised you previously, if you contact us to schedule a technician visit, we will gladly relocate your dish but we are unable to remove the footplate or replace your shingles If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***
Tell us why here...April 5, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] :On April 5, 2016, we received your complaint, dated April 5, 2016, filed with the Revdex.com.You expressed further concern with the advertisement that offered the free DVR service feeYou questioned why you received all portions of the promotion except the free DVR feeYou maintain that the primary phone number listed on the account is [redacted] and that you did not receive my voice messages.As previously advised, the sales call recording from January 20, 2016, reveals that when you mentioned the offer, the sales representative informed you that our promotions had changed, and you were offered the new 3-Year Price Guarantee promotionAlthough the offers are similar, the 3-Year Price Guarantee promotion does not include a free DVR feeHowever, the guaranteed price is extended for a year.Our records reveal that the primary phone number on the account is [redacted] I regret that you did not receive the messages that I left.If there are further questions or concerns about this issue, please feel free to contact me at [redacted] .Sincerely, [redacted] Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday through Friday 7:am to 3:pm MDT [redacted] cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
October 13, Dear Ms [redacted] : On October 10, 2016, we received your complaint, dated October 8, 2016, filed with the Revdex.com You disputed the early termination fees associated with your DISH Network account You said that you were not advised of the data caps or monthly rate during your sales call When we spoke, I advised you that I reviewed your sales call and I found that you were advised of the data caps, monthly rate, and the data split between Anytime and Off-Peak data However, as the sales agent indicated you could try out the internet while the technician was at your home and he could remove it if you did not like it, I made an exception and waived your internet early termination fee As no misinformation was provided, I am unable to waive your TV 24-month commitment If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
Initial Business Response / [redacted] (1000, 5, 2015/08/25) */ August 14, ** [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXX Dear ** [redacted] : On August 13, 2015, we received your correspondence, dated August 12, 2015, filed with the RevDex.com You stated that you contacted DISH Network on August 9, 2015, and inquired about installing service at your second residenceYou had difficulty obtaining the pricing information you requested and you indicated that the salesperson was not forthcoming with the terms and conditions of the new customer promotional offerAdditionally, your customer service experience did not meet your expectationsYou requested that your concerns be investigated When we spoke today, I advised you that I reviewed your recorded sales conversationI apologized for your experience and informed you that the matter has been forward to the appropriate department for further actionYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/09/24) */ September 8, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On September 8, 2015, we received your correspondence, dated September 7, 2015, filed with the Revdex.com You stated that you contacted DISH Network regarding the recent change to your billing due dateYou requested that you retain your due date of the 5th of the monthYou were assured that the change would be made, but your payment was drafted on the 31stYou requested a credit for five extra days of service When we spoke today, I explained that you were still being billed for the same number of service days so a credit was not dueI offered to return your due date to the 5th of the monthYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) The representative from Dish refused to provide credit for moving up the bill payment date days without my authorization, stating that I was still being billed for the same number of billing daysShe offered to change the billing date back to the original date, which I did accept However, I prompty received the following email - Account Number: [redacted] Dear [redacted] , According to our records, you recently requested to change your bill due date It will take two months for this change to go into effectYour next bill will cover the service period from XXXX-XX-XX-XXXX-and will be due on XXXX-XX-XXIf this service period is shorter than days, the amount due will be a bit less than you usually pay; if it is longer than days, the amount due will be a bit more The following bill you receive will reflect your new bill due date and will resume monthly chargesThe actual bill due date will vary slightly depending on the month On 9/22/15, I received a partial bill in the amount of $due on Oct 5, So despite Dish's claim that the number of service days did not change, clearly they did - otherwise it would not be necessary to bill on a partial basis to set the due date back to the 5th of each monthAt this time, it's not possible for my to calculate the overcharge, due to the tqo month waiting period to switch the billing date back to the 5thThe partial billing for September is proof positive of Dish's deceptive billing practices Final Business Response / [redacted] (4000, 9, 2015/10/07) */ October 2, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On September 29, 2015, we received your rebuttal, dated September 28, 2015, filed with the Revdex.com You continue to dispute DISH Network's recent billing date changeYou expressed concern that you are losing five days of service in your billing cycleAlthough we are restoring your original billing date, you continue to request a credit When we spoke on September 30, 2015, we reviewed the billing date changeAs a courtesy, I agreed to provide a credit of $on your current billYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] ***
September 19, Dear Mrs***: On September 1, 2016, we received your complaint, dated August 31, 2016, filed with the Revdex.com You expressed concern that a balance from your second account from was referred to collections I was unable to locate your second account with the information you providedIn order to research your claim, I will need more specific account informationPlease provide me with the phone number listed on your second account and the account number so that I am able to research your claim If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-####
October 3, = Dear Mrand Mrs [redacted] : On September 29, 2016, we received your complaint, dated September 28, 2016, filed with the Revdex.com You said that you were promised a monthly rate of $for months, but your rate increased You requested a refund for all payments made over $ When we spoke, I advised you that you were receiving a monthly $courtesy credit which ended with your August bill I reviewed your February 21, 2016, chat wherein you requested to have your monthly rate reduced The agent with whom you chatted offered a monthly $credit for six months, which you accepted I also reviewed your calls from October and December 2015, and March and September Each call is a request for monthly adjustments I also advised you when we spoke that your bill has been adjusted to some extent for over two years straight As such, your account is no longer eligible for any adjustments If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
Initial Business Response / [redacted] (1000, 4, 2015/05/20) */ May 18, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On May 12, 2015, we received your correspondence, dated May 11, 2015, filed with the Revdex.com You stated that when you purchased your DISH Network service from Dish One Satellite, an independent retail service provider, you were promised the same programming that you had with FrontierThat was not the case and you requested that the service be disconnected and Frontier service be reinstalled When we spoke on May 12, 2015, I offered to waive your early termination feeWe agreed that you would review your programming and determine what changes were neededWhen I spoke with Mrs [redacted] today, she confirmed your current programming package was fine; however, she would like to retain Showtime, Encore and StarzI offered to assist you in retaining these stations when your current promotional offer endedShe accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
Initial Business Response / [redacted] (*000, *0, 20**/0*/28) */ May 2*, [redacted] Ms [redacted] St., # [redacted] ***, [redacted] Re: Revdex.com Complaint # [redacted] - [redacted] Dear Ms [redacted] : On May 2*, 20**, we received your correspondence, dated May 20, 20**, filed with the Revdex.com You indicated that the dishNET internet service is not meeting your needsYou are not receiving the speed or service you were promisedYour attempts to resolve the matter have been unsuccessfulYou requested that the early termination fee be waived so you can disconnect the service without penaltyAdditionally, you would like a refund for the service When we spoke today, I agreed to waive the early termination feeI explained that I was unable to provide a refund for the service; however, I offered a free technician visit and a monthly $*credit for *months for your TV serviceYou declined the technician visit but accepted the creditWe scheduled the internet service disconnection for May 2*, 20**You accepted this resolution I am happy we were able to resolve this issue to your satisfactionDISH Network values you as a customer and we appreciate your continued loyalty If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-*** Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2: [redacted] pm to**: [redacted] pm MDT, MON-FRI (***) ***- [redacted] cc: Denver / Boulder Revdex.com *Cherokee St Denver, CO [redacted] Initial Consumer Rebuttal / [redacted] (2000, *2, 20**/0*/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am satisfied with their response, as we went about a better internet service with time warner cable, the technician found that our wires were not grounded at all, and told us they are suppose to, which he then grounded himselfShown in the picture is the wires dish did not ground when they installed their service of July 20**