Re: Revdex.com Complaint # [redacted] [redacted] [redacted] Dear Mr [redacted] : On April 27, 2016, we received your complaint, dated April 26, 2016, filed with the Revdex.comYou disputed the signature on your agreement and you requested to have your early termination fee waivedWhen we spoke, I advised you that our records indicate that you were advised of the 24-month commitment prior to initiating your DISH Network accountWhile you received the benefits of the 24-month commitment, including a free installation and discounted pricing for the first months, and even though our records indicate that you agreed to the terms of the commitment, I made an exception and waived your early termination feePlease contact us at ###-###-#### when you wish to disconnect your accountIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
April 6, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On March 30, 2016, we received your complaint, dated March 29, 2016, filed with the Revdex.com You said that you accepted a settlement to for your balance, but it was reported to another collections company I attempted to reach you at [redacted] on April 4, and 6, 2016, and I left three voicemails Per the settlement letter you sent me, the 70% settlement payment was to have been received by January 28, 2016, but we did not receive it until February 9, As a courtesy, I contacted our collections team and they waived your remaining $balance and had it removed from collections If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted]
March 1, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr***: On February 27, 2017, we received your complaint, dated February 16, 2017, filed with the Revdex.com You stated that you contacted DISH Network in December to increase your internet package, upgrade your TV equipment and explore the promotional offers available to youYou were offered an upgraded internet package and you were told you would retain your TV programming package for a monthly rate of $You have not received the upgraded internet service and you have not received the pricing you were offeredYour attempts to resolve the matter have been unsuccessful When we spoke today, I advised you that I reviewed the call that occurred in December relating to your offerI agreed to provide the internet package you requested and I extended your current discount and programming offers to months at the rate of $to equal what you were offeredYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI [redacted] cc: [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
June 2, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On May 30, 2017, we received your complaint, dated May 26, 2017, filed with the Revdex.com You stated that DISH Network has debited your husband’s (Rick [redacted] ) credit card account for charges associated with his brother-in-law’s ( [redacted] ) DISH Network accountAlthough Mr [redacted] provided his credit card account information to assist Mr [redacted] in establishing service in 2015, Mr [redacted] was under the impression that he was agreeing to a one-time chargeIn January, $was debited from Mr [redacted] ’s credit card accountYou disputed the credit card charge but the dispute was deniedWhile addressing this matter, you were advised that Mr [redacted] ’s credit card account information is being used on other DISH Network accountsYou indicated that Mr [redacted] requested that his credit card account information be removed from Mr [redacted] ’s accountYou would like a refund for the $ When we spoke today, I advised you that I was unable to confirm that any prior request was made from Mr [redacted] to remove his credit card account information from Mr [redacted] ’s accountI have now requested that the information be removedWe reviewed the payments collected from Mr [redacted] ’s credit card account for Mr [redacted] ’s DISH Network accountI agreed to refund the $and a $chargeYou accepted this resolution We reviewed the other DISH Network accounts linked to Mr [redacted] ’s credit card account information and determined that those charges were authorized If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
February 19, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On February 15, 2016, we received your complaint, dated February 12, 2016, filed with the Revdex.com You expressed concern with the sale of your internet and TV servicesYou said you were told you would receive internet from Cox Cable and TV from DISH Network, which did not happenYou disconnected your account and you requested that we waive your early termination fee When we spoke, I said that I reviewed your sales call recording and I found that when you asked the agent if we offered internet service, he advised you it is unavailable in your areaHe then offered you service with companies that do offer internet in your areaYou were advised that Cox Cable offers internet at a speed of 15Mbps for $(I have enclosed a screenshot of Cox Cable’s website which shows that they offer the Essential package with 15Mbps for $a month)However, you told our agent that you are already with Cox Cable and that you are not interested in continuing their serviceThe agent then proceeded to offer you television service from DISH Network, which you agreed to I informed you that we consider the balance of $to be accurateHowever, I’m willing to reduce it to $in the interest of customer serviceYou declined my offer If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT [redacted] Enclosure cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] Tell us why here
Initial Business Response / [redacted] (1000, 5, 2015/07/27) */ July 23, Ms [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On July 20, 2015, we received your complaint, dated July 17, 2015, filed with the Better Business Bureau You said that when you ordered our service you confirmed that your contract was for one year and not two yearsYou would like the one-year contract honored When we spoke by phone, I informed you that we reviewed your sales call and found that at 16:in the call you were advised of the 24-month commitment and early termination feeI advised you that although we consider the contract to be valid, I will reduce your early termination fee to $if you decide to cancel after your first year of serviceYou agreed to my resolution If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
Complaint: [redacted] I am rejecting this response because:Problem:Last month I had a problem with dish network which I believed had been resolved it has notI ordered internet service through dish networkWhen their technician arrived to install it I was told that internet service was not available in the area and that he was only there to install television serviceI told him immediately that I did not order or want television service and he refused to take the Television box back at the timeI immediately filed a complaint with your officeA few days later I received a call from from someone claiming to be from dish network executive office saying that I would not be charged for installation or termination of the service and I agreed to return the TV box which had not been usedThen I received the your email asking if the result had been satisfactory and I answered that it wasDish Network has now charged my credit card $for termination for disconnection of a service that I never received in the first placeCan you please help again? Product_Or_Service: internet service Account_Number: unknownDesired Outcome:DesiredSettlementID: Other (requires explanation) I am trying to have this charge removed from my credit card by my bank but would like the Revdex.com to contact them again to be sure that it gets done correctly this timeI should not be charged to disconnect a service that Dish Network failed to provided me withI am sorry but I cannot find the email to get the prior reference number Sincerely, [redacted]
January 9, Mr [redacted] **., [redacted] , ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On January 5, 2017, we received your rebuttal, dated January 3, 2017, filed with the Revdex.com You said that you don’t owe DISH Network any money because your service was interrupted We interrupted your service because an outstanding balance has existed on your account since October Your service was then interrupted due to nonpayment on December 22, Once your account is disconnected on January 21, 2017, the remaining balance will consist of $for service rendered You will not be charged for service past the date of interruption (December 22, 2016) If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT [redacted] cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
June 13, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On June 10, 2016, we received your complaint, dated June 9, 2016, filed with the Revdex.com You expressed concern with the unreturned equipment fees that were applied to your accountYou maintain that you returned the equipment Your service was disconnected on April 5, Our records do not show that the equipment was returned within the required time frameAs a result, you were charged $for an unreturned receiver (model 222k) and an LNBF (eye piece on the satellite dish) on May 10, When I spoke with you by phone today, I advised you that I removed the fees from your account, leaving a zero balance If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT [redacted]
Initial Business Response / [redacted] (1000, 4, 2015/11/23) */ November 17, [redacted] XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On November 17, 2015, we received your complaint, dated November 15, 2015, filed with the Revdex.com You maintain that you were unaware that your 24-month commitment was extended when you moved, and that you did not add any additional equipment April 6, 2015, Mr [redacted] called in to set up a DISH MoDeal and to upgrade one of the Joeys to a wireless ***, which is an upgrade to equipmentA review of the call on March 31, 2015, reveals that your wife was advised of the new 24-month agreement and it was disclosed that the early termination fee would be a charge of $per month for the remaining months in the agreementI enclosed a copy of the DISH'n It Up agreement A review of the call on October 30, 2015, reveals that the first representative offered you a lower package in order to reduce your costThe commitment and early termination fee were not discussed during that conversationHe then transferred you to an account specialist when you requested disconnection The account specialist offered a $credit for six months and you accepted the offerThe commitment and early termination fee were not discussed during this conversation either When I spoke with you by telephone today, I informed you that as an exception, I reversed the $early termination fee and the $box return fees If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX Enclosure cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] ***
Tell us why here...July 12, Ms [redacted] ** *** Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On July 8, 2016, we received your complaint, dated July 6, 2016, filed with the Revdex.comYou said that you were told that your monthly rates for your DISH Network accounts would remain the same for monthsWhen we spoke, you advised me that you did not wish to discuss the issue any further so I advised you that I would provide you with a written responseA review of the call to which you referred did not reveal that you were offered a guaranteed rate for months, but you were offered a monthly credit of $for months, which was applied Your accounts have received multiple monthly adjustments and, as such, we are unable to continue providing discounted programmingWhile we sincerely regret any confusion or inconvenience, as no offer for a guaranteed rate was provided, we are unable to apply additional adjustments to your accountsIf there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C
January 9, 20* Dear Mr [redacted] : On January 4, 20*7, we received your rebuttal, dated January 3, 20*7, filed with the Revdex.comYou stated that DISH Network quoted you a monthly rate of $with a Price Lock Guarantee Your rate recently increased when you began being billed for the Protection PlanAdditionally, you were required to replace your receiver, thereby extending your contractual commitmentThese issues led you to disconnect your serviceYou have been charged an early termination fee, and you requested that this fee refunded My three attempts to contact you at ###-###-#### and ###-###-#### on January 4, and 9, 20*7, were unsuccessfulHowever, I was able to leave a message and my contact information at ###-###-####I also sent an email to you at [redacted] @netscape.net (copy enclosed), but I have not received a response Your Price Lock Guarantee is for your programming package rateThis does not include other fees and discounts The Protection Plan was added in September and removed in OctoberI have reversed the Protection Plan chargesAdditionally, I waived your early termination fee as a courtesy, and I issued two refunds--for $34*and $48.6*If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 2:pm to**:*pm MDT, MON-FRI###-###-#### Enclosure
Dear Ms [redacted] :On January 4, 2016, we received your complaint, dated December 30, 2015, filed with the Revdex.com.You maintain that you were not provided the programming which you requested and that your bill was incorrectYou requested a credit and boxes to return your leased equipment.When we spoke, I advised you that a review of your account and recorded calls and chats revealed that you were not provided incorrect information Our records indicate that you reported on July 14, 2014, that you were advised that you would receive BET with your package A review of your sales chat revealed that specific channels were not discussed, but the agent with whom you spoke offered to apply a $monthly credit for ten months to your account and upgrade your package from the America’s Top to the America’s Top You accepted this offer and the credits were applied.You contacted us on October 5, 2014, and said that the previous agent advised you that you would receive the Centric channel and you stated that you were supposed to have Blockbuster @Home free for months Although we have no record of any offer such as you described, the agent made an exception and added the Blockbuster @Home and an additional monthly $credit for months to your account.A review of your billing revealed that all offers for credit were honored but as we did not receive payment for service rendered, your account was disconnected due to nonpayment on December 31, As such, we are unable to provide further adjustments and we request that your balance be paid.Boxes were sent for your leased equipment and are scheduled to be delivered on January 6, Once the equipment is received and the unreturned equipment fees reversed, your remaining balance will consist of $for service rendered and a $early termination fee.If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####.Sincerely, [redacted] Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 6:am - 2:pm (MDT), Mon-Fri###-###-####
October 11, Dear Ms [redacted] : On October 4, 2016, we received your complaint, dated September 30, 2016, filed with the Revdex.com You stated that you made a payment of $on your DISH Network account in errorYou spoke with a DISH Network representative and you were provided incorrect information to resolve the matterAs a result, you incurred non-sufficient funds (NSF) feesYou requested that you receive a refund for these fees When we spoke on October 4, 2016, I agreed to apply a credit to your DISH Network account for the NSF fees once I receive a copy of your bank statement confirming the chargesI received the requested support today and I applied a $credit to your DISH Network accountYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-####
June 10, Mrand Mrs [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mrand Mrs [redacted] : On June 7, 2016, we received your complaint, dated June 6, 2016, filed with the Revdex.com You said that you experienced poor customer service from the technician assigned to your account and that a previous technician caused damage to your home When we spoke, I advised you that I forwarded your concerns to our Corporate Field Resolutions Team and they opened a damage claim to investigate your complaint In addition, your concerns about the level of customer service you received were forwarded to the appropriate department for internal investigation We appreciate your feedback concerning your experience If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted]
August 5, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On August 1, 2016, we received your correspondence, dated July 28, 2016, filed with the Revdex.com You said you were told you would receive TV, phone and internet serviceYou expressed concern, as your phone number would change, and you said that you canceled your orderYou disputed the collection attempts When we spoke today, I advised you that I made an exception and I removed the balance of $from your accountAs of August 4, 2016, your account is at a zero balancePlease allow eight weeks for processing with the credit bureaus If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST
Initial Business Response / [redacted] (1000, 10, 2015/09/18) */ September 9, Ms [redacted] XXXXX [redacted] XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On August 28, 2015, we received your complaint, dated August 24, 2015, filed with the Revdex.com You maintain you were told that your monthly bill would be $and that you would receive a monthly credit of $Although you maintain that you were told that your next bill would be roughly $17.00, you received a bill for $ This account was activated under the Digital Home Advantage (DHA) 24-month agreement, which includes an early termination fee if you do not fulfill the agreementEnclosed is a copy for your review You were also enrolled in an introductory promotion that provided a $credit for monthsThis $credit reduced the America's Top price from $to $The credits expired on your February 14, 2015, billing statement DISH Network experienced a $a month price increase in February Therefore, we provided you with a $credit for the final month of the promotionThis credit is reflected on your February 14, 2015, billing statement We have no record of any contact from you on June 6, However, I reviewed the call we received on April 5, 2015, during which the $monthly credit for five months was offeredThe agent quoted you a monthly price of $before tax for the next five monthsHe informed you that the credit would appear on your next billThere was no mention of a $bill The credits are applied to your account on the 6th of each monthTherefore, the first credit appeared on your April 14, 2015, billing statementThe statement was for the amount due of $but you used the following month's credit and made a payment of only $To avoid confusion, you need to pay the amount shown on the actual billing statement Because you used the $credit that was intended for the following month's service, the May 14, 2015, billing statement reflected the regular charges Then on August 5, 2015, we received a dispute in regard to a $paymentOnce a payment is disputed, the service is automatically disconnectedAdditionally, this caused your July 14, 2015, amount due to increase from $to $97.79, and your service was interrupted Although the complete balance due should have been collected, your service was restarted with a $payment On August 14, 2015, the $was returned to us from your financial institution and your balance due was reduced to $since the funds were now back on the account Your billing is correctPlease pay the amount due on the actual billing statement Since you chose to disconnect your service on August 15, 2015, you did not fulfill the 24-month commitment and a $early termination fee (plus tax) was applied to your accountYou were charged two $box return feesHowever, I reversed the box return fees and because of the $credit, the remaining balance due is $ If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX Enclosure cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/09/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Per the rep of dish I was given a rate of per monthI was billed for in May which was paidHowever I called 6/to make a complaintI was told I would receive a $credit on next bill which would be $minus the creditInstead I was charged again with a credit which came to So I have never received the rate as the rep indicated I was promisedI have the recording which states I was to be given that rate on 4/5/So again another lieI'm not paying anything goes but $ Final Business Response / [redacted] (4000, 14, 2015/10/02) */ September 25, Ms [redacted] XXXXX [redacted] XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On September 24, 2015, we received your complaint, dated September 21, 2015, filed with the Revdex.com You continue to maintain that on June 3, 2015, you were told to make a payment of $17.79, and you will only pay that amountYou claim that you were to receive a $monthly credit A review of this account does not indicate any calls on June 3, Further review of your claim reveals that during a call made on June 30, 2015, the agent informed you that your next bill would be $However, the information you were provided is incorrect, and for this I apologizeNevertheless, as previously advised, please pay the amount due on the billing statement As an exception, I submitted a refund of $ During a call we received on April 5, 2015, you were provided a $monthly credit for five monthsThe agent quoted you a monthly price of $before tax for the next five monthsHe informed you that the credit would appear on your next billBecause you only made partial payments rather than the amount shown on the billing statement, a balance carried over and your bills did not reflect the $that you were being billed Please refer to my correspondence dated September 9, 2015, as it provides details of your billing If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
Initial Business Response / [redacted] (1000, 4, 2015/05/11) */ April 28, Ms [redacted] Little Rock, AR Re: Revdex.com Complaint # 8255909048111881- Dear Ms [redacted] : On April 27, 2015, we received your correspondence, dated April 24, 2015, filed with the Revdex.com You expressed the following concerns: Cancelation of service Billing Return of equipment Per your request, your service was canceled on March 12, You previously subscribed to the America's Top package and DVR service with the Protection PlanThe monthly billing rate before tax and discounts is $Our records reveal that you received monthly courtesy credits of $for ten months and a monthly $credit for six monthsWhen the credits rolled off on February 3, 2015, the regular price was appliedOur records show that the billing is accuratePlease note that DISH Network does not bill for service six months in advanceI regret any confusion When we spoke today, I advised you that a refund of $was submittedPlease allow five business days for processingThis refund is for the last payment collected for service I also informed you that your model receiver is obsolete and is not required to be returned to DISH NetworkThis receiver has been removed from your account and you will not be billed for the equipmentYou accepted this resolution I regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Christina Atencio Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST (720) 514- cc: Denver / Boulder Revdex.com Cherokee St Denver, CO David Laslo
Initial Business Response / [redacted] (1000, 12, 2015/09/25) */ September 17, Ms [redacted] XXXXX [redacted] Mngo Valley, CA XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On September 16, 2015, we received your complaint, dated September 16, 2015, filed with the Revdex.com You stated that the dishNET satellite internet service is not meeting your expectationsYou are not receiving the speed and capacity that you understood that you would receiveYou requested that the service be disconnected without penalty When we spoke today, I agreed to waive your internet early termination fee as a courtesy and scheduled your service disconnection for October 17, Our records indicate that the service was provided as promised at the time of purchase If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
February 13, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms***: On February 1, 2018, we received your complaint, dated January 31, 2018, filed with the Revdex.com You said that you experienced poor internet service and you were misinformed about dishNET internet capabilitiesYou requested that your 24-month commitment be waived When we spoke, I informed you that our records show only one call for technical assistanceIn September you contacted us stating that you could not connect to the internet The issue was resolved by changing your network password I reviewed your sales call and I found that no misinformation was given The agent never compared our internet service to that provided by other companies As you indicated, you use the internet for basic emailing and web browsingThe agent correctly advised you that GB a month would be sufficient for be that level of activity Please note that downloading and uploading video or photo files uses more data than simple text I made an exception and waived your 24-month commitment, even though our records do not reflect any ongoing technical issues or misinformation If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Dave S [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
Re: Revdex.com Complaint # [redacted] [redacted] [redacted] Dear Mr [redacted] : On April 27, 2016, we received your complaint, dated April 26, 2016, filed with the Revdex.comYou disputed the signature on your agreement and you requested to have your early termination fee waivedWhen we spoke, I advised you that our records indicate that you were advised of the 24-month commitment prior to initiating your DISH Network accountWhile you received the benefits of the 24-month commitment, including a free installation and discounted pricing for the first months, and even though our records indicate that you agreed to the terms of the commitment, I made an exception and waived your early termination feePlease contact us at ###-###-#### when you wish to disconnect your accountIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
April 6, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On March 30, 2016, we received your complaint, dated March 29, 2016, filed with the Revdex.com You said that you accepted a settlement to for your balance, but it was reported to another collections company I attempted to reach you at [redacted] on April 4, and 6, 2016, and I left three voicemails Per the settlement letter you sent me, the 70% settlement payment was to have been received by January 28, 2016, but we did not receive it until February 9, As a courtesy, I contacted our collections team and they waived your remaining $balance and had it removed from collections If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted]
March 1, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr***: On February 27, 2017, we received your complaint, dated February 16, 2017, filed with the Revdex.com You stated that you contacted DISH Network in December to increase your internet package, upgrade your TV equipment and explore the promotional offers available to youYou were offered an upgraded internet package and you were told you would retain your TV programming package for a monthly rate of $You have not received the upgraded internet service and you have not received the pricing you were offeredYour attempts to resolve the matter have been unsuccessful When we spoke today, I advised you that I reviewed the call that occurred in December relating to your offerI agreed to provide the internet package you requested and I extended your current discount and programming offers to months at the rate of $to equal what you were offeredYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI [redacted] cc: [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
June 2, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On May 30, 2017, we received your complaint, dated May 26, 2017, filed with the Revdex.com You stated that DISH Network has debited your husband’s (Rick [redacted] ) credit card account for charges associated with his brother-in-law’s ( [redacted] ) DISH Network accountAlthough Mr [redacted] provided his credit card account information to assist Mr [redacted] in establishing service in 2015, Mr [redacted] was under the impression that he was agreeing to a one-time chargeIn January, $was debited from Mr [redacted] ’s credit card accountYou disputed the credit card charge but the dispute was deniedWhile addressing this matter, you were advised that Mr [redacted] ’s credit card account information is being used on other DISH Network accountsYou indicated that Mr [redacted] requested that his credit card account information be removed from Mr [redacted] ’s accountYou would like a refund for the $ When we spoke today, I advised you that I was unable to confirm that any prior request was made from Mr [redacted] to remove his credit card account information from Mr [redacted] ’s accountI have now requested that the information be removedWe reviewed the payments collected from Mr [redacted] ’s credit card account for Mr [redacted] ’s DISH Network accountI agreed to refund the $and a $chargeYou accepted this resolution We reviewed the other DISH Network accounts linked to Mr [redacted] ’s credit card account information and determined that those charges were authorized If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
February 19, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On February 15, 2016, we received your complaint, dated February 12, 2016, filed with the Revdex.com You expressed concern with the sale of your internet and TV servicesYou said you were told you would receive internet from Cox Cable and TV from DISH Network, which did not happenYou disconnected your account and you requested that we waive your early termination fee When we spoke, I said that I reviewed your sales call recording and I found that when you asked the agent if we offered internet service, he advised you it is unavailable in your areaHe then offered you service with companies that do offer internet in your areaYou were advised that Cox Cable offers internet at a speed of 15Mbps for $(I have enclosed a screenshot of Cox Cable’s website which shows that they offer the Essential package with 15Mbps for $a month)However, you told our agent that you are already with Cox Cable and that you are not interested in continuing their serviceThe agent then proceeded to offer you television service from DISH Network, which you agreed to I informed you that we consider the balance of $to be accurateHowever, I’m willing to reduce it to $in the interest of customer serviceYou declined my offer If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT [redacted] Enclosure cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] Tell us why here
Initial Business Response / [redacted] (1000, 5, 2015/07/27) */ July 23, Ms [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On July 20, 2015, we received your complaint, dated July 17, 2015, filed with the Better Business Bureau You said that when you ordered our service you confirmed that your contract was for one year and not two yearsYou would like the one-year contract honored When we spoke by phone, I informed you that we reviewed your sales call and found that at 16:in the call you were advised of the 24-month commitment and early termination feeI advised you that although we consider the contract to be valid, I will reduce your early termination fee to $if you decide to cancel after your first year of serviceYou agreed to my resolution If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
Complaint: [redacted] I am rejecting this response because:Problem:Last month I had a problem with dish network which I believed had been resolved it has notI ordered internet service through dish networkWhen their technician arrived to install it I was told that internet service was not available in the area and that he was only there to install television serviceI told him immediately that I did not order or want television service and he refused to take the Television box back at the timeI immediately filed a complaint with your officeA few days later I received a call from from someone claiming to be from dish network executive office saying that I would not be charged for installation or termination of the service and I agreed to return the TV box which had not been usedThen I received the your email asking if the result had been satisfactory and I answered that it wasDish Network has now charged my credit card $for termination for disconnection of a service that I never received in the first placeCan you please help again? Product_Or_Service: internet service Account_Number: unknownDesired Outcome:DesiredSettlementID: Other (requires explanation) I am trying to have this charge removed from my credit card by my bank but would like the Revdex.com to contact them again to be sure that it gets done correctly this timeI should not be charged to disconnect a service that Dish Network failed to provided me withI am sorry but I cannot find the email to get the prior reference number Sincerely, [redacted]
January 9, Mr [redacted] **., [redacted] , ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On January 5, 2017, we received your rebuttal, dated January 3, 2017, filed with the Revdex.com You said that you don’t owe DISH Network any money because your service was interrupted We interrupted your service because an outstanding balance has existed on your account since October Your service was then interrupted due to nonpayment on December 22, Once your account is disconnected on January 21, 2017, the remaining balance will consist of $for service rendered You will not be charged for service past the date of interruption (December 22, 2016) If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT [redacted] cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
June 13, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On June 10, 2016, we received your complaint, dated June 9, 2016, filed with the Revdex.com You expressed concern with the unreturned equipment fees that were applied to your accountYou maintain that you returned the equipment Your service was disconnected on April 5, Our records do not show that the equipment was returned within the required time frameAs a result, you were charged $for an unreturned receiver (model 222k) and an LNBF (eye piece on the satellite dish) on May 10, When I spoke with you by phone today, I advised you that I removed the fees from your account, leaving a zero balance If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT [redacted]
Initial Business Response / [redacted] (1000, 4, 2015/11/23) */ November 17, [redacted] XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On November 17, 2015, we received your complaint, dated November 15, 2015, filed with the Revdex.com You maintain that you were unaware that your 24-month commitment was extended when you moved, and that you did not add any additional equipment April 6, 2015, Mr [redacted] called in to set up a DISH MoDeal and to upgrade one of the Joeys to a wireless ***, which is an upgrade to equipmentA review of the call on March 31, 2015, reveals that your wife was advised of the new 24-month agreement and it was disclosed that the early termination fee would be a charge of $per month for the remaining months in the agreementI enclosed a copy of the DISH'n It Up agreement A review of the call on October 30, 2015, reveals that the first representative offered you a lower package in order to reduce your costThe commitment and early termination fee were not discussed during that conversationHe then transferred you to an account specialist when you requested disconnection The account specialist offered a $credit for six months and you accepted the offerThe commitment and early termination fee were not discussed during this conversation either When I spoke with you by telephone today, I informed you that as an exception, I reversed the $early termination fee and the $box return fees If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX Enclosure cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] ***
Tell us why here...July 12, Ms [redacted] ** *** Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On July 8, 2016, we received your complaint, dated July 6, 2016, filed with the Revdex.comYou said that you were told that your monthly rates for your DISH Network accounts would remain the same for monthsWhen we spoke, you advised me that you did not wish to discuss the issue any further so I advised you that I would provide you with a written responseA review of the call to which you referred did not reveal that you were offered a guaranteed rate for months, but you were offered a monthly credit of $for months, which was applied Your accounts have received multiple monthly adjustments and, as such, we are unable to continue providing discounted programmingWhile we sincerely regret any confusion or inconvenience, as no offer for a guaranteed rate was provided, we are unable to apply additional adjustments to your accountsIf there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C
January 9, 20* Dear Mr [redacted] : On January 4, 20*7, we received your rebuttal, dated January 3, 20*7, filed with the Revdex.comYou stated that DISH Network quoted you a monthly rate of $with a Price Lock Guarantee Your rate recently increased when you began being billed for the Protection PlanAdditionally, you were required to replace your receiver, thereby extending your contractual commitmentThese issues led you to disconnect your serviceYou have been charged an early termination fee, and you requested that this fee refunded My three attempts to contact you at ###-###-#### and ###-###-#### on January 4, and 9, 20*7, were unsuccessfulHowever, I was able to leave a message and my contact information at ###-###-####I also sent an email to you at [redacted] @netscape.net (copy enclosed), but I have not received a response Your Price Lock Guarantee is for your programming package rateThis does not include other fees and discounts The Protection Plan was added in September and removed in OctoberI have reversed the Protection Plan chargesAdditionally, I waived your early termination fee as a courtesy, and I issued two refunds--for $34*and $48.6*If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 2:pm to**:*pm MDT, MON-FRI###-###-#### Enclosure
Dear Ms [redacted] :On January 4, 2016, we received your complaint, dated December 30, 2015, filed with the Revdex.com.You maintain that you were not provided the programming which you requested and that your bill was incorrectYou requested a credit and boxes to return your leased equipment.When we spoke, I advised you that a review of your account and recorded calls and chats revealed that you were not provided incorrect information Our records indicate that you reported on July 14, 2014, that you were advised that you would receive BET with your package A review of your sales chat revealed that specific channels were not discussed, but the agent with whom you spoke offered to apply a $monthly credit for ten months to your account and upgrade your package from the America’s Top to the America’s Top You accepted this offer and the credits were applied.You contacted us on October 5, 2014, and said that the previous agent advised you that you would receive the Centric channel and you stated that you were supposed to have Blockbuster @Home free for months Although we have no record of any offer such as you described, the agent made an exception and added the Blockbuster @Home and an additional monthly $credit for months to your account.A review of your billing revealed that all offers for credit were honored but as we did not receive payment for service rendered, your account was disconnected due to nonpayment on December 31, As such, we are unable to provide further adjustments and we request that your balance be paid.Boxes were sent for your leased equipment and are scheduled to be delivered on January 6, Once the equipment is received and the unreturned equipment fees reversed, your remaining balance will consist of $for service rendered and a $early termination fee.If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####.Sincerely, [redacted] Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 6:am - 2:pm (MDT), Mon-Fri###-###-####
October 11, Dear Ms [redacted] : On October 4, 2016, we received your complaint, dated September 30, 2016, filed with the Revdex.com You stated that you made a payment of $on your DISH Network account in errorYou spoke with a DISH Network representative and you were provided incorrect information to resolve the matterAs a result, you incurred non-sufficient funds (NSF) feesYou requested that you receive a refund for these fees When we spoke on October 4, 2016, I agreed to apply a credit to your DISH Network account for the NSF fees once I receive a copy of your bank statement confirming the chargesI received the requested support today and I applied a $credit to your DISH Network accountYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-####
June 10, Mrand Mrs [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mrand Mrs [redacted] : On June 7, 2016, we received your complaint, dated June 6, 2016, filed with the Revdex.com You said that you experienced poor customer service from the technician assigned to your account and that a previous technician caused damage to your home When we spoke, I advised you that I forwarded your concerns to our Corporate Field Resolutions Team and they opened a damage claim to investigate your complaint In addition, your concerns about the level of customer service you received were forwarded to the appropriate department for internal investigation We appreciate your feedback concerning your experience If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted]
August 5, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On August 1, 2016, we received your correspondence, dated July 28, 2016, filed with the Revdex.com You said you were told you would receive TV, phone and internet serviceYou expressed concern, as your phone number would change, and you said that you canceled your orderYou disputed the collection attempts When we spoke today, I advised you that I made an exception and I removed the balance of $from your accountAs of August 4, 2016, your account is at a zero balancePlease allow eight weeks for processing with the credit bureaus If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST
Initial Business Response / [redacted] (1000, 10, 2015/09/18) */ September 9, Ms [redacted] XXXXX [redacted] XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On August 28, 2015, we received your complaint, dated August 24, 2015, filed with the Revdex.com You maintain you were told that your monthly bill would be $and that you would receive a monthly credit of $Although you maintain that you were told that your next bill would be roughly $17.00, you received a bill for $ This account was activated under the Digital Home Advantage (DHA) 24-month agreement, which includes an early termination fee if you do not fulfill the agreementEnclosed is a copy for your review You were also enrolled in an introductory promotion that provided a $credit for monthsThis $credit reduced the America's Top price from $to $The credits expired on your February 14, 2015, billing statement DISH Network experienced a $a month price increase in February Therefore, we provided you with a $credit for the final month of the promotionThis credit is reflected on your February 14, 2015, billing statement We have no record of any contact from you on June 6, However, I reviewed the call we received on April 5, 2015, during which the $monthly credit for five months was offeredThe agent quoted you a monthly price of $before tax for the next five monthsHe informed you that the credit would appear on your next billThere was no mention of a $bill The credits are applied to your account on the 6th of each monthTherefore, the first credit appeared on your April 14, 2015, billing statementThe statement was for the amount due of $but you used the following month's credit and made a payment of only $To avoid confusion, you need to pay the amount shown on the actual billing statement Because you used the $credit that was intended for the following month's service, the May 14, 2015, billing statement reflected the regular charges Then on August 5, 2015, we received a dispute in regard to a $paymentOnce a payment is disputed, the service is automatically disconnectedAdditionally, this caused your July 14, 2015, amount due to increase from $to $97.79, and your service was interrupted Although the complete balance due should have been collected, your service was restarted with a $payment On August 14, 2015, the $was returned to us from your financial institution and your balance due was reduced to $since the funds were now back on the account Your billing is correctPlease pay the amount due on the actual billing statement Since you chose to disconnect your service on August 15, 2015, you did not fulfill the 24-month commitment and a $early termination fee (plus tax) was applied to your accountYou were charged two $box return feesHowever, I reversed the box return fees and because of the $credit, the remaining balance due is $ If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX Enclosure cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/09/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Per the rep of dish I was given a rate of per monthI was billed for in May which was paidHowever I called 6/to make a complaintI was told I would receive a $credit on next bill which would be $minus the creditInstead I was charged again with a credit which came to So I have never received the rate as the rep indicated I was promisedI have the recording which states I was to be given that rate on 4/5/So again another lieI'm not paying anything goes but $ Final Business Response / [redacted] (4000, 14, 2015/10/02) */ September 25, Ms [redacted] XXXXX [redacted] XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On September 24, 2015, we received your complaint, dated September 21, 2015, filed with the Revdex.com You continue to maintain that on June 3, 2015, you were told to make a payment of $17.79, and you will only pay that amountYou claim that you were to receive a $monthly credit A review of this account does not indicate any calls on June 3, Further review of your claim reveals that during a call made on June 30, 2015, the agent informed you that your next bill would be $However, the information you were provided is incorrect, and for this I apologizeNevertheless, as previously advised, please pay the amount due on the billing statement As an exception, I submitted a refund of $ During a call we received on April 5, 2015, you were provided a $monthly credit for five monthsThe agent quoted you a monthly price of $before tax for the next five monthsHe informed you that the credit would appear on your next billBecause you only made partial payments rather than the amount shown on the billing statement, a balance carried over and your bills did not reflect the $that you were being billed Please refer to my correspondence dated September 9, 2015, as it provides details of your billing If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
Initial Business Response / [redacted] (1000, 4, 2015/05/11) */ April 28, Ms [redacted] Little Rock, AR Re: Revdex.com Complaint # 8255909048111881- Dear Ms [redacted] : On April 27, 2015, we received your correspondence, dated April 24, 2015, filed with the Revdex.com You expressed the following concerns: Cancelation of service Billing Return of equipment Per your request, your service was canceled on March 12, You previously subscribed to the America's Top package and DVR service with the Protection PlanThe monthly billing rate before tax and discounts is $Our records reveal that you received monthly courtesy credits of $for ten months and a monthly $credit for six monthsWhen the credits rolled off on February 3, 2015, the regular price was appliedOur records show that the billing is accuratePlease note that DISH Network does not bill for service six months in advanceI regret any confusion When we spoke today, I advised you that a refund of $was submittedPlease allow five business days for processingThis refund is for the last payment collected for service I also informed you that your model receiver is obsolete and is not required to be returned to DISH NetworkThis receiver has been removed from your account and you will not be billed for the equipmentYou accepted this resolution I regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Christina Atencio Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST (720) 514- cc: Denver / Boulder Revdex.com Cherokee St Denver, CO David Laslo
Initial Business Response / [redacted] (1000, 12, 2015/09/25) */ September 17, Ms [redacted] XXXXX [redacted] M
ngo Valley, CA XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On September 16, 2015, we received your complaint, dated September 16, 2015, filed with the Revdex.com You stated that the dishNET satellite internet service is not meeting your expectationsYou are not receiving the speed and capacity that you understood that you would receiveYou requested that the service be disconnected without penalty When we spoke today, I agreed to waive your internet early termination fee as a courtesy and scheduled your service disconnection for October 17, Our records indicate that the service was provided as promised at the time of purchase If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
February 13, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms***: On February 1, 2018, we received your complaint, dated January 31, 2018, filed with the Revdex.com You said that you experienced poor internet service and you were misinformed about dishNET internet capabilitiesYou requested that your 24-month commitment be waived When we spoke, I informed you that our records show only one call for technical assistanceIn September you contacted us stating that you could not connect to the internet The issue was resolved by changing your network password I reviewed your sales call and I found that no misinformation was given The agent never compared our internet service to that provided by other companies As you indicated, you use the internet for basic emailing and web browsingThe agent correctly advised you that GB a month would be sufficient for be that level of activity Please note that downloading and uploading video or photo files uses more data than simple text I made an exception and waived your 24-month commitment, even though our records do not reflect any ongoing technical issues or misinformation If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Dave S [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***