May 25, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear [redacted] On May 22, 2017, we received your complaint, dated May 20, 2017, filed with the Revdex.com You expressed concern regarding a technical issue you experienced with your DVRYou said that you disconnected your service because of itYou requested that we waive the early termination fee applied to your account and provide you with a refund of the DVR fee you paid When we spoke, I told you that although I am unable to meet your request for a refund, I will waive the early termination feeYou informed me that you are satisfied with the resolution and I provided you with your final account balance If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI just want to say thank you! I have been and will continue to look for another provider simply because I do not like to be given a promise and for it to not be followed throughI understand and have been told about the promotions ending and the datesWhat you guys fail to understand it that I was told that AFTER all those promotions fell off that my bill would stay around $a monthThis was not the case and I did reinstate my account do to the early termination feeSo that being said thank you for removing that Sincerely, [redacted] ***
April 27, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On April 19, 2017, we received your complaint, dated April 18, 2017, filed with the Revdex.com When I spoke with you on April 21, 2017, you indicated that you did not have time to talk and to call you backI unsuccessfully attempted to contact you back at [redacted] on March 24, and 27, 2017, and I left two messages You mention the $fee for a technician and the Protection Plan warrantyYou maintain that you have experienced many ongoing technical issues since you moved in August You requested reimbursement for 50% of your programming for the past years The starting cost of a technician visit is $The Protection Plan provides a customer with in-home service if we are not able to resolve a technical issue by phoneShould a customer require a technician visit, they will receive it at a discounted price of $instead of $This plan also provides the customer with free shipping on any equipment that needs to be exchanged The only technical issues reported were on April 2, 2017, and the issue was corrected when a technician visit was completed on April 3, The technician fee was waived We are unable to honor your request for reimbursement of service charges, as our records do not reveal any ongoing technical issues reportedHowever, as an exception, I applied a $credit to your account If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] [redacted] [redacted] [redacted] [redacted] ** ***
Initial Business Response / [redacted] (1000, 5, 2015/09/17) */ September 3, Ms [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On September 1, 2015, we received your complaint, dated August 31, 2015, filed with the Revdex.com You said that you didn't get the Hopper system you orderedYou stated that because you didn't receive it, you are unable to use the Netflix promotionYou requested that we provide you with the Hopper When we spoke, I advised you that I reviewed your sales call recording, as we record all of our calls, and didn't find any evidence that you requested the Hopper nor was one offered to youNevertheless, I asked if you would still like a Hopper system installedWe went over your options, but you decided to keep the equipment that you haveIn addition, I agreed to provide you with a $monthly credit for the next monthsFurthermore, I explained how you can stream Netflix with any device that can connect to it through the internet If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
Complaint: [redacted] I am rejecting this response because:Gerri S [redacted] 3/10/ The phone number I called to order was a DISH numberThe agent answered as DISHThe trucks that the installers came in had DISH all over them in huge lettersThe installers identified themselves as DISH employeesThe number that I called to correct the failed installation was a DISH numberAnd yet you claim DISH had nothing to do with any of this debacle Your claim that once asatellite dish is installed it is my property is not validIf it is in the contract it is moot because when DISH failed to install as agreed the contract was null and voidIf it is DISH policy and conflicts with [redacted] policy it is then without merit “ We have no record of another technician visit being scheduled, or of the porting of your telephone numberYour account notes indicate that you were advised to call [redacted] .” This are your words You have no record of a tech scheduled or the porting of the phone number yet you say I was advised to call [redacted] on this accountIt seems you need to do better on record keeping or be more forthcoming I would advise anyone considering doing business with DISH to go to the internet and take note of the numerous complaints there [redacted] Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/10/16) */ October 13, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On October 13, 2015, we received your complaint, dated October 12, 2015, filed with the Revdex.com You expressed concern regarding the loss of your local ABC stationYou said that you feel that you should be allowed to break your contract due to the loss of ABC DISH Network's contractual agreement states that programming is subject to changeTherefore, I am unable to meet your requestsHowever, we did reach an agreement with Tegna and your ABC (WZZM) station has been restored If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] ***
August 1, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr***: On July 24, 2017, we received your complaint, dated July 22, 2017, filed with the Revdex.comYou indicated that you were offered a certain price to retain your business, but your bill was higher than you expectedYou requested that it be adjustedA review of the sales call on June 5, 2017, shows that you were quoted a price of $Your monthly service charges are $before taxYou receive a $eAutoPay credit and you were already provided an additional monthly credit of $for months, which brings your monthly bill to $plus taxThe agent you spoke with also agreed to waive the 24-month commitmentWhen I spoke with you by telephone today, I applied the additional $monthly credit to your account to decrease your price to $plus taxIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, Gerri S [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-#### cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] Laslo
Tell us why here...March 25, Ms [redacted] ** *** Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On March 25, 2016, we received your rebuttal, dated March 22, 2016, filed with the Revdex.comYou indicated that you did not agree with my responseWhile I sincerely regret that you do not agree, my response was based on a review of our records and a recording of your calls to usAs such, we are unable to honor your request for monthly adjustments, or to have your 24-month commitment waivedIf there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
March 11, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms***: On March 10, 2016, we received your complaint, dated March 9, 2016, filed with the Revdex.com You indicated that the email address [redacted] does not belong to youYou also maintain that you did not sign an agreement and you have not been provided with a copy In my voicemail on March 9, 2016, I advised you that the email address was provided by Progressive Security Incwhen your service was activated on September 9, Our records show that your email address was changed to [redacted] on November 21, A copy of your 24-month agreement was included with my previous correspondenceThe balance of $remains valid as it is for services rendered and an early termination fee for the non-fulfillment of your term commitment If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***
March 8, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On March 6, 2017, we received your complaint, dated March 5, 2017, filed with the Revdex.com You said that your receiver was experiencing latency issues since it was upgraded to DISH Network’s new user interface You also expressed concern that you are unable to view [redacted] basketball games and with the takedown of your local [redacted] affiliate In your email to me, you indicated that you wanted your early termination fee waived While we sincerely regret any inconvenience this latency issue may have caused, as it does not prevent you from using your service and as we are investigating this, we are unable to waive your 24-month commitment Please note that [redacted] owns the rights to the network that carries [redacted] ’ games, [redacted] ; as such, we are unable to provide them We are also currently in negotiations with [redacted] , the owner of your local [redacted] affiliate As we do not currently have the right to carry their channels, [redacted] took them down until an agreement can be made If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Phone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted] cc: [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
January 6, Mr [redacted] Winston Salem, NC [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On December 29, 2015, we received your correspondence, dated December 28, 2015, filed with the Revdex.comYou said that your checking account was debited after your service was disconnectedYou requested a refundWhen you enrolled in Credit Card AutoPay, (CCA) you authorized DISH Network to collect the amount due every monthYour monthly payment due date is on the 20th of the month Per your request, your service was disconnected on December 18, 2015, and the scheduled payment of $was collected on December 20, When we spoke today, I advised you that the CCA must be removed from the system a minimum of seven days prior to the due dateA refund of $was applied to your bank account ending in [redacted] through Electronic Funds Transfer (EFT) on January 5, During our conversation, you requested that DISH Network cease contact with youI added your contact information to our internal Do Not Contact ListWe regret any inconvenience you may have experiencedIf there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST [redacted] cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] Tell us why here
December 6, Dear Ms***: On December 6, 2016, we received your rebuttal, dated November 28, 2016, filed with the Revdex.com You maintain that a DISH Network agent said that Cartoon Network West was included in the Flex Pack and you requested a monthly $credit for ten months as compensation for this misinformation Our records indicate that you initiated your account through an independent retailer, Sterling Commerce Group, but the advertisement you sent was from Infinity SalesDISH Network, Sterling, and Infinity are all separate, independent companies I reviewed your calls to DISH Network and I could not find any instance where a DISH Network agent said that Cartoon Network West was included in the Flex Pack You were advised that the channel to which you refer is included in the Kid’s Pack Additionally, our records indicate that you contacted us on November 18, 2016, and requested to upgrade your package to the America’s Top and you received a monthly $credit for months If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
Initial Business Response / [redacted] (1000, 5, 2015/06/19) */ June 18, Mrand Mrs [redacted] and [redacted] Ave [redacted] ***, [redacted] Re: Revdex.com Complaint # [redacted] - [redacted] Dear Mrand Mrs [redacted] : On June 17, 2015, we received your complaint, dated June 16, 2015, filed with the Revdex.com You said that you didn't agree to a term commitment with your DISH Network serviceYou indicated that you c**sed your account due to your monthly rate increasingYou would like the early termination fee waived and for your equipment to be picked up When we spoke by phone, I explained that before your account was activated we sent a sales confirmation email to [redacted] @***.COM which explained your promotion terms and conditionsAlso, on the day you activated your service, your contract was emailed to the same addressOur records don't reflect that you contacted us to dispute your contractTherefore, we consider the early termination fee of $to be accurateI have enc**sed a copy of your contract for your records I advised you that you experienced a rate increase after your 12th month of service, as we offered a one-year $monthly credit as a benefit of agreeing to the commitment Furthermore, I advised you that we do not send a technician to retrieve your leased equipment, but we do send a box and label in which to return it If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-*** Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (***) ***- [redacted] Enc**sure cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I think it is bogus that you send it in an e mail I do not have a computer so everything is over the phone I have I cant open links to things on it so I never see the contract a contract should be mailed so the person can not say they haven't seen it I will restart service by june 30th to avoid charges but I will NEVER again recommend you to another family member or friend you have got to be the worst cable company there is and I will continue to b**g and let people know how you treat your customers and your poor training to your emp**yees! I am truly disgusted with the customer service you guys offer and I am mot going to be using your service after my so called contract and further more I find it highly unlikely that you cant "find" the start service recording!!! just an easy way out you are a horrible business and I think your so called customer service is ridicu**us
Initial Business Response / [redacted] (1000, 5, 2015/09/09) */ September 8, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On September 2, 2015, we received your correspondence, dated September 1, 2015, filed with the Revdex.com You disputed the balance due and the collection attempts When we spoke today, I advised you that when a refund was provided, it left a balance due of $I regret any confusionI made an exception and reversed the balance today The negative mark will be removed from your credit reportPlease allow eight weeks for processing with the credit bureausYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
December 11, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On November 27, 2017, we received your complaint, dated November 25, 2017, filed with the Revdex.com My attempts to contact you by phone at [redacted] and [redacted] on December 6, and 11, 2017, were unsuccessful, but I left you three messages You expressed concern that your account was restarted after you made a payment through the MyDISH applicationYou also asked why you received a final bill when you were told you had a credit available The MyDISH application has an option to restart your account when making a paymentThis option was selected when you made your paymentWhen you called to cancel your account, the agent offered you a $courtesy credit if you kept it open, but you continued to disconnect the account As a courtesy, I waived your final balance If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, Gabriel R [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 9:00AM to 5:30PM MST Monday - Friday (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
Complaint: [redacted] I am rejecting this response because:I fear the same underhanded tactics used to against me will continue, like if I were to make a payment, you would copy and paste a signature onto something that states whatever you want it to, like you did twice beforeThe servicemen who came out agreed that the picture quality was poor and the proceeded to lie about what was being signedAfter our conversation, I see this dishonesty goes all the way to the top of your companyThe fact of the matter remains that the picture quality of your service was blurry and out of focus, and your strong arm tactics to try to force this headache causing product on me are much less than appreciatedAt no time did I sign a contract, and I have nothing to honorAll I did was sign that your second serviceman was here in his wordsI was given a pad to sign that only showed the signature line, and I did sign that he was here, and only that he was hereIt was obvious at that point that your company is unwilling or unable to improve the picture quality, hence my cancelling your serviceIt is not my fault that your service is substandard, and I should not have to pay money because of thatIf your picture quality was anywhere near your competition, I would not have cancelledYou already actively took a month payment for two weeks of serviceThis occurred after I had changed that status of the account to remove the automatic payments, another dishonest procedure on your company's partIn closing, I do not trust your company or any of its workersI do not even trust making a paymentI am in the process of getting someone here to take your dish down so that I can return it along with the other equipmentI am handicapped and unable to do this myselfOnce the equipment is returned, the only satisfactory resolution is for you to cancel anything you might think I owe, and to leave me alone Sincerely, [redacted]
July 28, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr***: On July 27, 2016, we received your complaint, dated July 23, 2016, filed with the Revdex.com You maintain that you were quoted a price of $for the America's Top programming package with enrollment in Credit Card AutoPay (CCA)You indicated that you were not informed about prorated charges when you added the internet and phone service A review of the sales call on April 12, 2016, reveals that you were quoted a price of $before tax for the America's Top and the DVR fee (regularly priced at $plus tax) but the $price is the lockpriceTo receive the additional $credit, CCA is requiredOnce you re-enroll in CCA, your price for the America’s Top will be reduced to the $priceAs an exception, I applied two $credits to your account Your bill generates on the 14th of the month for service from the 14th to the 13th of the following monthWhen you added internet and phone service on May 18, 2016, you were charged for service from May 18, 2016, to June 13, 2016, because it was in the middle of your billing cycleThese charges appeared on your June 14, 2016, bill along with the new service charges from June 14, 2016, to July 13, I removed a $late fee and I provided you with an additional one-time $credit If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT [redacted]
Initial Business Response / [redacted] (1000, 9, 2015/05/07) */ April 28, Mr [redacted] * [redacted] ** ***, [redacted] Re: Revdex.com Complaint # [redacted] - [redacted] Dear Mr [redacted] : On April 24, 2015, we received your complaint, dated April 23, 2015, filed with the Revdex.com You said that you have been charged an early termination fee for a contract that should have been voidedYou requested that the early termination fee be waived When we spoke I advised you that although we have a signed contact on file for the upgrade that took place, I waived the early termination fee, leaving your DISH Network account with a zero balance If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-*** Sincerely, [redacted] Dispute Resolution Specialist *xecutive *scalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (***) ***- [redacted] cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] Initial Consumer Rebuttal / [redacted] (2000, 11, 2015/05/11) */ (The consumer indicated he/she ACC*PT*D the response from the business.) I accept the "waiver"The upgrades were voided and therefore the reportedly contract should have been voidedThank you Revdex.com V*RY MUCH
August 17, Dear Ms [redacted] : On August 15, 2016, we received your complaint, dated August 11, 2016, filed with the Revdex.com You indicated that when you upgraded your receiver, you did not request a DVR one and you are disputing the DVR fee that is included Our records reveal that, at this time, the only Duo receiver available to you includes a DVR When I spoke with you by telephone today, you informed me that the customer service agent you spoke with provided you with a $monthly credit for ten months If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-####
Initial Business Response / [redacted] (1000, 5, 2015/10/19) */ October 8, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On October 6, 2015, we received your complaint, dated October 5, 2015, filed with the Revdex.comMy attempts to reach you by phone on October 6, and 8, 2015, have been unsuccessful; however, I was able to leave a voice message on each attempt You said that you were given inaccurate information when you agreed to obtain our serviceYou called in to cancel your account and you were told that you were under contractYou maintain that you didn't sign the contract and you would like to be released from the agreement A review of your account reveals that you placed your order for our service through Windstream CommunicationsBecause we were unable to confirm what you were told, we released you from your contractYou may cancel your service at any time without penalty Please note, the signature that is gathered is not on a paper documentit is on an electronic tabletThe electronic stylus used with the tablet may not track as quickly as a penTherefore, your signature may look distorted If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] ***
May 25, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear [redacted] On May 22, 2017, we received your complaint, dated May 20, 2017, filed with the Revdex.com You expressed concern regarding a technical issue you experienced with your DVRYou said that you disconnected your service because of itYou requested that we waive the early termination fee applied to your account and provide you with a refund of the DVR fee you paid When we spoke, I told you that although I am unable to meet your request for a refund, I will waive the early termination feeYou informed me that you are satisfied with the resolution and I provided you with your final account balance If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI just want to say thank you! I have been and will continue to look for another provider simply because I do not like to be given a promise and for it to not be followed throughI understand and have been told about the promotions ending and the datesWhat you guys fail to understand it that I was told that AFTER all those promotions fell off that my bill would stay around $a monthThis was not the case and I did reinstate my account do to the early termination feeSo that being said thank you for removing that Sincerely, [redacted] ***
April 27, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On April 19, 2017, we received your complaint, dated April 18, 2017, filed with the Revdex.com When I spoke with you on April 21, 2017, you indicated that you did not have time to talk and to call you backI unsuccessfully attempted to contact you back at [redacted] on March 24, and 27, 2017, and I left two messages You mention the $fee for a technician and the Protection Plan warrantyYou maintain that you have experienced many ongoing technical issues since you moved in August You requested reimbursement for 50% of your programming for the past years The starting cost of a technician visit is $The Protection Plan provides a customer with in-home service if we are not able to resolve a technical issue by phoneShould a customer require a technician visit, they will receive it at a discounted price of $instead of $This plan also provides the customer with free shipping on any equipment that needs to be exchanged The only technical issues reported were on April 2, 2017, and the issue was corrected when a technician visit was completed on April 3, The technician fee was waived We are unable to honor your request for reimbursement of service charges, as our records do not reveal any ongoing technical issues reportedHowever, as an exception, I applied a $credit to your account If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] [redacted] [redacted] [redacted] [redacted] ** ***
Initial Business Response / [redacted] (1000, 5, 2015/09/17) */ September 3, Ms [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On September 1, 2015, we received your complaint, dated August 31, 2015, filed with the Revdex.com You said that you didn't get the Hopper system you orderedYou stated that because you didn't receive it, you are unable to use the Netflix promotionYou requested that we provide you with the Hopper When we spoke, I advised you that I reviewed your sales call recording, as we record all of our calls, and didn't find any evidence that you requested the Hopper nor was one offered to youNevertheless, I asked if you would still like a Hopper system installedWe went over your options, but you decided to keep the equipment that you haveIn addition, I agreed to provide you with a $monthly credit for the next monthsFurthermore, I explained how you can stream Netflix with any device that can connect to it through the internet If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
Complaint: [redacted] I am rejecting this response because:Gerri S [redacted] 3/10/ The phone number I called to order was a DISH numberThe agent answered as DISHThe trucks that the installers came in had DISH all over them in huge lettersThe installers identified themselves as DISH employeesThe number that I called to correct the failed installation was a DISH numberAnd yet you claim DISH had nothing to do with any of this debacle Your claim that once asatellite dish is installed it is my property is not validIf it is in the contract it is moot because when DISH failed to install as agreed the contract was null and voidIf it is DISH policy and conflicts with [redacted] policy it is then without merit “ We have no record of another technician visit being scheduled, or of the porting of your telephone numberYour account notes indicate that you were advised to call [redacted] .” This are your words You have no record of a tech scheduled or the porting of the phone number yet you say I was advised to call [redacted] on this accountIt seems you need to do better on record keeping or be more forthcoming I would advise anyone considering doing business with DISH to go to the internet and take note of the numerous complaints there [redacted] Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/10/16) */ October 13, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On October 13, 2015, we received your complaint, dated October 12, 2015, filed with the Revdex.com You expressed concern regarding the loss of your local ABC stationYou said that you feel that you should be allowed to break your contract due to the loss of ABC DISH Network's contractual agreement states that programming is subject to changeTherefore, I am unable to meet your requestsHowever, we did reach an agreement with Tegna and your ABC (WZZM) station has been restored If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] ***
August 1, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr***: On July 24, 2017, we received your complaint, dated July 22, 2017, filed with the Revdex.comYou indicated that you were offered a certain price to retain your business, but your bill was higher than you expectedYou requested that it be adjustedA review of the sales call on June 5, 2017, shows that you were quoted a price of $Your monthly service charges are $before taxYou receive a $eAutoPay credit and you were already provided an additional monthly credit of $for months, which brings your monthly bill to $plus taxThe agent you spoke with also agreed to waive the 24-month commitmentWhen I spoke with you by telephone today, I applied the additional $monthly credit to your account to decrease your price to $plus taxIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, Gerri S [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-#### cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] Laslo
Tell us why here...March 25, Ms [redacted] ** *** Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On March 25, 2016, we received your rebuttal, dated March 22, 2016, filed with the Revdex.comYou indicated that you did not agree with my responseWhile I sincerely regret that you do not agree, my response was based on a review of our records and a recording of your calls to usAs such, we are unable to honor your request for monthly adjustments, or to have your 24-month commitment waivedIf there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
March 11, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms***: On March 10, 2016, we received your complaint, dated March 9, 2016, filed with the Revdex.com You indicated that the email address [redacted] does not belong to youYou also maintain that you did not sign an agreement and you have not been provided with a copy In my voicemail on March 9, 2016, I advised you that the email address was provided by Progressive Security Incwhen your service was activated on September 9, Our records show that your email address was changed to [redacted] on November 21, A copy of your 24-month agreement was included with my previous correspondenceThe balance of $remains valid as it is for services rendered and an early termination fee for the non-fulfillment of your term commitment If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***
March 8, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On March 6, 2017, we received your complaint, dated March 5, 2017, filed with the Revdex.com You said that your receiver was experiencing latency issues since it was upgraded to DISH Network’s new user interface You also expressed concern that you are unable to view [redacted] basketball games and with the takedown of your local [redacted] affiliate In your email to me, you indicated that you wanted your early termination fee waived While we sincerely regret any inconvenience this latency issue may have caused, as it does not prevent you from using your service and as we are investigating this, we are unable to waive your 24-month commitment Please note that [redacted] owns the rights to the network that carries [redacted] ’ games, [redacted] ; as such, we are unable to provide them We are also currently in negotiations with [redacted] , the owner of your local [redacted] affiliate As we do not currently have the right to carry their channels, [redacted] took them down until an agreement can be made If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Phone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted] cc: [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
January 6, Mr [redacted] Winston Salem, NC [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On December 29, 2015, we received your correspondence, dated December 28, 2015, filed with the Revdex.comYou said that your checking account was debited after your service was disconnectedYou requested a refundWhen you enrolled in Credit Card AutoPay, (CCA) you authorized DISH Network to collect the amount due every monthYour monthly payment due date is on the 20th of the month Per your request, your service was disconnected on December 18, 2015, and the scheduled payment of $was collected on December 20, When we spoke today, I advised you that the CCA must be removed from the system a minimum of seven days prior to the due dateA refund of $was applied to your bank account ending in [redacted] through Electronic Funds Transfer (EFT) on January 5, During our conversation, you requested that DISH Network cease contact with youI added your contact information to our internal Do Not Contact ListWe regret any inconvenience you may have experiencedIf there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST [redacted] cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] Tell us why here
December 6, Dear Ms***: On December 6, 2016, we received your rebuttal, dated November 28, 2016, filed with the Revdex.com You maintain that a DISH Network agent said that Cartoon Network West was included in the Flex Pack and you requested a monthly $credit for ten months as compensation for this misinformation Our records indicate that you initiated your account through an independent retailer, Sterling Commerce Group, but the advertisement you sent was from Infinity SalesDISH Network, Sterling, and Infinity are all separate, independent companies I reviewed your calls to DISH Network and I could not find any instance where a DISH Network agent said that Cartoon Network West was included in the Flex Pack You were advised that the channel to which you refer is included in the Kid’s Pack Additionally, our records indicate that you contacted us on November 18, 2016, and requested to upgrade your package to the America’s Top and you received a monthly $credit for months If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
Initial Business Response / [redacted] (1000, 5, 2015/06/19) */ June 18, Mrand Mrs [redacted] and [redacted] Ave [redacted] ***, [redacted] Re: Revdex.com Complaint # [redacted] - [redacted] Dear Mrand Mrs [redacted] : On June 17, 2015, we received your complaint, dated June 16, 2015, filed with the Revdex.com You said that you didn't agree to a term commitment with your DISH Network serviceYou indicated that you c**sed your account due to your monthly rate increasingYou would like the early termination fee waived and for your equipment to be picked up When we spoke by phone, I explained that before your account was activated we sent a sales confirmation email to [redacted] @***.COM which explained your promotion terms and conditionsAlso, on the day you activated your service, your contract was emailed to the same addressOur records don't reflect that you contacted us to dispute your contractTherefore, we consider the early termination fee of $to be accurateI have enc**sed a copy of your contract for your records I advised you that you experienced a rate increase after your 12th month of service, as we offered a one-year $monthly credit as a benefit of agreeing to the commitment Furthermore, I advised you that we do not send a technician to retrieve your leased equipment, but we do send a box and label in which to return it If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-*** Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (***) ***- [redacted] Enc**sure cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I think it is bogus that you send it in an e mail I do not have a computer so everything is over the phone I have I cant open links to things on it so I never see the contract a contract should be mailed so the person can not say they haven't seen it I will restart service by june 30th to avoid charges but I will NEVER again recommend you to another family member or friend you have got to be the worst cable company there is and I will continue to b**g and let people know how you treat your customers and your poor training to your emp**yees! I am truly disgusted with the customer service you guys offer and I am mot going to be using your service after my so called contract and further more I find it highly unlikely that you cant "find" the start service recording!!! just an easy way out you are a horrible business and I think your so called customer service is ridicu**us
Initial Business Response / [redacted] (1000, 5, 2015/09/09) */ September 8, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On September 2, 2015, we received your correspondence, dated September 1, 2015, filed with the Revdex.com You disputed the balance due and the collection attempts When we spoke today, I advised you that when a refund was provided, it left a balance due of $I regret any confusionI made an exception and reversed the balance today The negative mark will be removed from your credit reportPlease allow eight weeks for processing with the credit bureausYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
December 11, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On November 27, 2017, we received your complaint, dated November 25, 2017, filed with the Revdex.com My attempts to contact you by phone at [redacted] and [redacted] on December 6, and 11, 2017, were unsuccessful, but I left you three messages You expressed concern that your account was restarted after you made a payment through the MyDISH applicationYou also asked why you received a final bill when you were told you had a credit available The MyDISH application has an option to restart your account when making a paymentThis option was selected when you made your paymentWhen you called to cancel your account, the agent offered you a $courtesy credit if you kept it open, but you continued to disconnect the account As a courtesy, I waived your final balance If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, Gabriel R [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 9:00AM to 5:30PM MST Monday - Friday (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
Complaint: [redacted] I am rejecting this response because:I fear the same underhanded tactics used to against me will continue, like if I were to make a payment, you would copy and paste a signature onto something that states whatever you want it to, like you did twice beforeThe servicemen who came out agreed that the picture quality was poor and the proceeded to lie about what was being signedAfter our conversation, I see this dishonesty goes all the way to the top of your companyThe fact of the matter remains that the picture quality of your service was blurry and out of focus, and your strong arm tactics to try to force this headache causing product on me are much less than appreciatedAt no time did I sign a contract, and I have nothing to honorAll I did was sign that your second serviceman was here in his wordsI was given a pad to sign that only showed the signature line, and I did sign that he was here, and only that he was hereIt was obvious at that point that your company is unwilling or unable to improve the picture quality, hence my cancelling your serviceIt is not my fault that your service is substandard, and I should not have to pay money because of thatIf your picture quality was anywhere near your competition, I would not have cancelledYou already actively took a month payment for two weeks of serviceThis occurred after I had changed that status of the account to remove the automatic payments, another dishonest procedure on your company's partIn closing, I do not trust your company or any of its workersI do not even trust making a paymentI am in the process of getting someone here to take your dish down so that I can return it along with the other equipmentI am handicapped and unable to do this myselfOnce the equipment is returned, the only satisfactory resolution is for you to cancel anything you might think I owe, and to leave me alone Sincerely, [redacted]
July 28, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr***: On July 27, 2016, we received your complaint, dated July 23, 2016, filed with the Revdex.com You maintain that you were quoted a price of $for the America's Top programming package with enrollment in Credit Card AutoPay (CCA)You indicated that you were not informed about prorated charges when you added the internet and phone service A review of the sales call on April 12, 2016, reveals that you were quoted a price of $before tax for the America's Top and the DVR fee (regularly priced at $plus tax) but the $price is the lockpriceTo receive the additional $credit, CCA is requiredOnce you re-enroll in CCA, your price for the America’s Top will be reduced to the $priceAs an exception, I applied two $credits to your account Your bill generates on the 14th of the month for service from the 14th to the 13th of the following monthWhen you added internet and phone service on May 18, 2016, you were charged for service from May 18, 2016, to June 13, 2016, because it was in the middle of your billing cycleThese charges appeared on your June 14, 2016, bill along with the new service charges from June 14, 2016, to July 13, I removed a $late fee and I provided you with an additional one-time $credit If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT [redacted]
Initial Business Response / [redacted] (1000, 9, 2015/05/07) */ April 28, Mr [redacted] * [redacted] ** ***, [redacted] Re: Revdex.com Complaint # [redacted] - [redacted] Dear Mr [redacted] : On April 24, 2015, we received your complaint, dated April 23, 2015, filed with the Revdex.com You said that you have been charged an early termination fee for a contract that should have been voidedYou requested that the early termination fee be waived When we spoke I advised you that although we have a signed contact on file for the upgrade that took place, I waived the early termination fee, leaving your DISH Network account with a zero balance If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-*** Sincerely, [redacted] Dispute Resolution Specialist *xecutive *scalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (***) ***- [redacted] cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] Initial Consumer Rebuttal / [redacted] (2000, 11, 2015/05/11) */ (The consumer indicated he/she ACC*PT*D the response from the business.) I accept the "waiver"The upgrades were voided and therefore the reportedly contract should have been voidedThank you Revdex.com V*RY MUCH
August 17, Dear Ms [redacted] : On August 15, 2016, we received your complaint, dated August 11, 2016, filed with the Revdex.com You indicated that when you upgraded your receiver, you did not request a DVR one and you are disputing the DVR fee that is included Our records reveal that, at this time, the only Duo receiver available to you includes a DVR When I spoke with you by telephone today, you informed me that the customer service agent you spoke with provided you with a $monthly credit for ten months If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-####
Initial Business Response / [redacted] (1000, 5, 2015/10/19) */ October 8, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On October 6, 2015, we received your complaint, dated October 5, 2015, filed with the Revdex.comMy attempts to reach you by phone on October 6, and 8, 2015, have been unsuccessful; however, I was able to leave a voice message on each attempt You said that you were given inaccurate information when you agreed to obtain our serviceYou called in to cancel your account and you were told that you were under contractYou maintain that you didn't sign the contract and you would like to be released from the agreement A review of your account reveals that you placed your order for our service through Windstream CommunicationsBecause we were unable to confirm what you were told, we released you from your contractYou may cancel your service at any time without penalty Please note, the signature that is gathered is not on a paper documentit is on an electronic tabletThe electronic stylus used with the tablet may not track as quickly as a penTherefore, your signature may look distorted If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] ***