February 23, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr***: On February 23, 2016, we received your complaint, dated February 22, 2016, filed with the Revdex.com You said that your DISH Network account was not closed when you requested, which resulted in you paying for services you didn’t receiveYou requested a refund A review of your DISH Network account reveals that you spoke with an Executive Resolution Specialist on February 22, This agent ensured your account was closed and offered to provide you with a refund of $You agreed to his resolution If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] Tell us why here
May 25, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On May 20, 2016, we received your complaint, dated May 18, 2016, filed with the Revdex.com My attempts to contact you by phone at [redacted] on May 20, and 24, 2016, were unsuccessful; however, I left three messages You maintain that you are not being billed the amount you agreed toYou also stated that your monthly bill has never been the same, and you placed your service on DISH Pause because it was too highYou would like your 24-month commitment waived Your service was activated on August 5, 2015, with a 24-month commitmentYour promotion included a monthly introductory savings credit of $and an E-bill AutoPay monthly credit of $for monthsYou also received the Protection Plan free for six months and three movie channels (HBO, Cinemax and Showtime) as well as the DISH Movie package free for three monthsThese promotional offers made your monthly rate $plus taxOur records show that a sales confirmation email was sent to you at [redacted] on August 4, This email disclosed the terms and conditions of your service and detailed the promotional offers that were included Your initial installation included only one receiver (Hopper)On September 2, 2015, a second receiver (Joey) was installed in your home to provide service on a second televisionSince this was not requested during the original installation, you were charged a $technician visit feeWe also show that you purchased a surge protector for $during the installationBoth of these charges were reflected on your billing statement of $that generated on September 5, We received a payment of $on September 29, As a courtesy, a credit of $was applied to your account on September 13, 2015, for the surge protector On September 14, 2015, your Hopper receiver was upgraded to a Hopper with SlingYou were again charged a $technician visit fee and we show that an HDMI cable ($19.99) and screen cleaner ($15.99) were purchased during the installationThese charges were reflected on the billing statement of $that generated on October 5, Two payments totaling $were received on October 29, These payments covered the monthly charges of $and a Pay-Per-View (PPV) that was ordered on October 14, 2015, for $ E-Bill AutoPay was removed from your account on October 22, As a result, your monthly $credit was also removed, increasing your monthly rate to $plus tax The promotional offer for the movie channels and DISH Movie package expired on November 4, Since the services were not removed from your account, you began to be billed the regular monthly charges of $These charges were reflected on your billing statement of $that generated on November 5, We received a payment of $on December 3, Please be advised that notification of the promotional offers and their expiration was provided on your billing statements and you were notified via email on October 14, The billing statement that generated on December 5, 2015, also reflected $ A PPV of $was applied to your account on December 13, We also applied a $credit to your account on December 15, 2015, reducing your balance to $We received a payment of $on December 31, Since you re-enrolled in E-Bill AutoPay on December 5, 2015, the monthly promotional E-Bill AutoPay credit of $was reinstated and was reflected on the billing statement of $that generated on January 5, We received a payment for this amount on February 2, On January 14, 2016, the price of your programming package (America’s Top 250) was increased by $However, your introductory savings credit was increased from $to $to offset the price increase during your 24-month promotional periodThe movie channels were also increased by $Because the promotional offer for the Protection Plan ended on February 4, 2016, and the service was not removed from your account, you began to be billed the regular service charge of $This made your monthly rate $plus taxThe billing statement of $that generated on February 5, 2016, reflected these changes, as well three PPV chargesPlease be advised that two of the PPVs were offset with PPV coupons; therefore, you were only charged $for one of themA payment of $was received on March 3, Your service was placed on DISH Pause on March 3, DISH Pause is $a month and can be used for up to nine monthsDISH Pause will also extend your term commitment by the number of months the service is paused, and you will forfeit any promotional offers or credits being applied to your accountTwo billing statements (-$on March 5, and on April 5, 2016) generated while your service was on DISH Pause DISH Pause was removed on April 28, At that time, your service was restarted with a monthly rate of $plus tax for the following services: · America’s Top package ($64.99) · HBO and Cinemax ($25.00) · Joey receiver fee ($7.00) · DVR service fee ($12.00) The billing statement of $that generated on May 5, 2016, included the regular monthly rate plus prorated charges from April 28, 2016, through May 4, Enclosed are copies of your billing statements for your review On May 16, 2016, you opted to removed HBO and Cinemax and the second receiver on your accountYou also changed your package to the Welcome package ($19.99)A monthly $credit was also applied to your account on May 20, 2016, for ten months, reducing your monthly rate to $plus tax Although the charges on your account are correct for the services that we provided, I made an exception and waived your 24-month commitmentYou will not be charged an early termination fee if you choose to disconnect your service If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT [redacted] Enclosure
January 8, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On January 6, 2016, we received your complaint, dated January 5, 2016, filed with the Revdex.com You said that you were advised that your DISH Network account would not be under a 24-month commitment but you found that it wasWhen we spoke, I advised you that I had waived the DISH’n It Up 24-month commitment associated with your account We sincerely regret any inconvenience this issue may have caused If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted] *
August 18, Dear Mr [redacted] : On August 16, 2016, we received your complaint, dated August 13, 2016, filed with the Revdex.com You said that you were provided incorrect information about your monthly rate when you initiated your DISH Network account You requested to have your 24-month commitment waived When we spoke, I advised you that as I was unable to verify the information you were provided during your sale, I made an exception and waived your 24-month commitment If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri
February 26, Mr [redacted] ** [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On February 25, 2016, we received your complaint, dated February 24, 2016, filed with the Revdex.com You said that your credit report reflects that you owe DISH Network money, and you disputed thisYou requested that the charges be waived, and for your credit report to be amended When we spoke I told you that when your DISH Network account was closed, it was done so with a zero balanceI advised you that I will need a copy of your credit report in order to assist youYou agreed to forward me a copy If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] Tell us why here
Initial Business Response / [redacted] (1000, 7, 2015/10/02) */ September 28, Ms [redacted] Saint Rose, LA XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On September 23, 2015, we received your correspondence, dated September 22, 2015, filed with the Revdex.com You said that the technician took the equipment from your home during the installation and you expressed concern as emails were sent requesting the equipment returnYou provided feedback regarding your dissatisfaction with your technician visits and the customer service you receivedYou requested that the early termination fee be waived Please note that when equipment is deactivated from an account, the system will automatically generate an equipment return notification to the customerI regret any confusion Our records reveal that Ms [redacted] a DISH Network Dispute Resolution Specialist, removed the equipment from your account on September 24, You were not billed for unreturned equipment We are unable to honor your request to waive the early termination feeHowever, because we appreciate your business, I added the HBO channels to your account free for three months We regret any inconvenience you may have experiencedWe appreciate your feedback and your concerns will be used to improve our customers' interactions with our representatives If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/10/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am hesitant to accept the explanation I received from DISHThe emails that were sent back and forth were more than just confusion, they were flat out harassment (emails from DISH Rep, [redacted] N [redacted] attached) [redacted] would not accept my responses and the harassment ensued Moreover, I was not informed by Ms [redacted] a DISH Network Dispute Resolution Specialist, that she removed the equipment from my account on September 24, The final email I received was on September 25, (see attached JPG 13) from [redacted] The email was confusing just like everything else I mentioned in my Case Description that DISH failed to inform me that the technician(s) coming to my home were not DISH employees, but rather contractorsAnd as a result of the poor communication between the technicians and DISH, I became the target of harassment Adding insult to injury, the unprofessional installation I received to my home (i.eunnecessary hole put into the side of my house, the exposed wires on the roof, etc) was the icing on the cake I am very uneasy with the thought of going forward as a DISH customerThis has taken too much of my time and has added undue stress I do not desire to have months of free HBOI do not want to further my customer relationship with DISHI ask that DISH waive all early termination fees and let me go as a customer Thank you, [redacted] Final Business Response / [redacted] (4000, 11, 2015/10/20) */ October 19, Ms [redacted] Saint Rose, CA XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On October 13, 2015, we received your rebuttal, dated October 12, 2015, filed with the Revdex.com You said the email correspondences you received are confusingPlease note that there were no email responses attached with your correspondence for reviewYou expressed dissatisfaction with the installation and you maintain an unnecessary hole was drilled and wires are exposedYou requested to be released from your term commitment Please note that our system automatically generates email notices to our customers advising them of unreturned equipment in order to prevent fees from applying Your concerns regarding your installation were reported to the DISH Network Corporate Field Resolutions Team for further investigationA member of this team will contact you to discuss this matter further Our early termination fees and 24-month commitments are an attempt to recoup some of our cost and losses we incur when acquiring a new customerIn your case you received free equipment, a free installation and free activation, with free and discounted programming In the interest of customer service, I will make an exception and reduce the early termination fee to $Please contact me directly to accept this offer If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
May 5, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On May 3, 2016, we received your complaint, dated April 30, 2016, filed with the Revdex.com You expressed concern with the service charges on your accountYou maintain that you did not use the service for the month of April 2016, but you were still billedYou also stated that although you were given a credit for the services, you were still charged $ Your account was established with our Flex TV promotionThis is a pay-in-advance promotion that requires your monthly payment to be received on or before your due date (the 28th of each month)If a payment is not received, your service is interrupted for non-payment The billing statement of $included two months of service (March 30, 2016, through May 29, 2016)Our records do not show that you contacted us in April to stop your serviceAs a result, we continued to bill youSince a payment was not received, your service was interrupted for non-payment on March 30, The service interruption was canceled and your service was restarted on April 28, 2016, when we received your payment of $While a credit of $was applied to your account, your account was left with a balance due of $ When I spoke with you by phone on May 4, 2016, I advised you that I applied a credit of $to your account for the previous chargesI also submitted a refund for this amount to your credit card accountPlease allow three to five business days for processingIn addition, I removed the Protection Plan as you requested Going forward, please contact us directly to stop your service when it is not in use If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT [redacted]
March 14, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On March 6, 2018, we received your complaint, dated March 5, 2018, filed with the Revdex.com You disputed the 24-month commitment required to upgrade your receivers When we spoke, I made an exception and waived the 24-month commitment associated with your DISH Network accountWe sincerely appreciate your business and regret any inconvenience this issue may have caused If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Dave S [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
December 14, [redacted] Re: Revdex.com Complaint # [redacted] [redacted] ###-###-#### Dear Mr***: On December 11, 2015, we received your correspondence, dated December 10, 2015, filed with the Revdex.com You stated that DISH Network billed you $for unreturned equipmentYou indicated that the customer service representative who closed your account instructed you not to return the equipment so you disposed of itYou requested that the charge be waived and removed from collections Our records indicate that there was some confusion regarding placing the account on pause as opposed to disconnecting your service In our December 11, 2015, email correspondence, I agreed to remove the equipment from your disconnected account and I resolved the account balanceAdditionally, I requested that the charge be removed from the collections process and the debt be deleted from the credit bureausYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-#### cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] ***
February 19, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On February 9, 2018, we received your complaint, dated February 8, 2018, filed with the Revdex.com You said that you were being charged for High-Definition (HD) programming when it was advertised as free I attempted to reach you at [redacted] on February 15, and 19, 2018, and I left three voicemails I also emailed you at [redacted] In my last message, I explained that DISH Network offered free HD programming as part of various new customer promotionsAs a courtesy, I added the free HD promotion to your account on February 15, Unfortunately, you disconnected your account on February 16, We sincerely regret any inconvenience this issue may have caused and truly appreciate your business If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Dave S [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
(The consumer indicated he/she DID NOT accept the response from the business.) I still have not received a copy of the contract that they have on file as requestedI spent six weeks in argument with Dish and in that time I received more than one response to my question of what my bill should beI would still like to see the contract that they have on file for this accountThank you
Tell us why here...July 14, Ms [redacted] ** *** Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On July 12, 2016, we received your complaint, dated July 11, 2016, filed with the Revdex.comYou expressed concern with the Tribune Broadcasting Company channel takedown and you disputed the early termination fee When we spoke on July 13, 2016, you said you do not want to discuss this matter and you terminated the call Tribune Broadcasting Company refused to grant an extension to keep the stations on our local channel lineups while we continue to negotiateDISH Network offered to enter into binding, baseball-style arbitration with Tribune which presents a path to end Tribune's blackout immediately and would ensure "fair market rates" for both partiesHowever, Tribune Broadcasting rejected DISH Network’s proposal to pursue an immediate, fair and binding solution to restore its blacked out channelsDISH Network strives to provide the lowest price possible and is committed to working around the clock to come to a successful agreement with Tribune Broadcasting Company and restore programming for our customersYou participated in the Digital Home Advantage promotion with a 24-month commitmentBecause the service was disconnected prior to the promotional fulfillment date, an early termination fee of $was applied to your accountI enclosed a copy of your signed DHA agreement, wherein we disclose that programming is subject to changeWe are unable to honor your request to remove the early termination fee If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday – Friday, 6:am to 2:pm MST [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you very much for your help [redacted] Please advise as to how to proceedI have already received the return box Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/07/09) */ June 30, Mrand Mrs [redacted] and Marie [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mrand Mrs***: On June 30, 2015, we received your complaint, dated June 29, 2015, filed with the Revdex.com You said that you have been experiencing ongoing technical issuesYour account has been closed and you expressed concern about being billed for service you didn't receive, and an early termination feeYou requested that the issue be fixed or to have all charges waived When we spoke by phone today, I offered to waive the programming balance and send a technician to your home to address the technical issuesI also offered to waive your early termination fee, programming balance and Return Box fees if you didn't want to restore your accountYou decided to keep the account closedI advised you that the balance has been removed and boxes to return your equipment in were delivered todayOnce your equipment has been received, your account will be settled If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] XXXXX [redacted] ***
May 20, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On May 18, 2016, we received your complaint, dated May 14, 2016, filed with the Revdex.com You indicated that you have experienced intermittent technical issues with two channels (ID and HLN) for several monthsYou stated that although you have contacted our Technical Support Department regarding the issues, they remain unresolvedYou would like a refund for the past several months, and for your early termination fee to be waived Your service was activated on March 2, 2016, with a 24-month commitment Please be advised that to better assist you with the reported technical issue, the issue must be occurring at the time of the callOur records show that because the issue was not occurring when you contacted us, we asked you to call us back The basic programming package that you subscribe to is the America’s Top for $a monthThe two channels listed above cost approximately $each a monthAs you indicated that you have experienced issues with these channels for the past three months, I applied a $credit to your account, as a courtesy When I spoke with you by phone today, you accepted my offer to schedule a technician visitI advised you that if the technician is unable to resolve your issues, I am willing to waive your term commitment If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT [redacted] [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
Dear Ms [redacted] : On November 25, 2015, we received your complaint, dated November 24, 2015, filed with the Revdex.com You disputed the denial of your damage claim and requested reimbursement for the replacement of two TVs When we spoke, I advised you that our Corporate Field Resolutions (CFR) Team investigated your claim and found no evidence that DISH Network equipment or personnel caused the damage that you allegedAs such, we are unable to provide reimbursement for this issue As we discussed, a copy of your denial letter is enclosed for your records If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
Complaint: [redacted] I am rejecting this response because they state that they do not share the Do Not Contact database, yet they still authorize those businesses to represent DISH TVThis is the lowest form of advertising and is a way to get around any responsibility on your partYou hire people to find loopholes and annoy and harass people like meI do not accept this as behavior and will never think about ANY cable/satellite TV provider in the futureThis needs to change now Sincerely, [redacted]
November 17, Dear Ms***: On November 16, 2016, we received your rebuttal, dated November 14, 2016, filed with the Revdex.com You said that you experienced technical issues with your DISH Network system, but you did not report them because issues such as ones you experienced should not happen at all When we spoke previously I advised you that, if DISH Network is not made aware of any issues, we cannot fix them As this rebuttal is the first time that any technical issues whatsoever are being reported, we are unable to waive your early termination fee, as we were not given an opportunity to resolve any of your concerns Per the terms of the contract that you acknowledge signing, the early termination fee was applied to your account and then debited through automatic payment, in which you were enrolled We regret that your experience did not meet your expectations If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
Initial Business Response / [redacted] (1000, 4, 2015/05/06) */ May 5, Mr [redacted] * [redacted] * [redacted] Pl [redacted] , [redacted] Re: Revdex.com Complaint # [redacted] - [redacted] Dear Mr [redacted] : On April 30, 2015, we received your complaint, dated April 28, 2015, filed with the Revdex.com You said that you closed your account because some of your channels were removedYou expressed concern with the early termination feeYou said that when you received a copy of your contract, you found that your signature was forgedYou requested a refund *hen we spoke by phone, I explained that the channels you referred to were restoredOur contract agreement states that programming and packages are subject to change Please note, the signature that is gathered is not on a paper document--it is on an electronic tabletThe electronic stylus used with the tablet may not track as quickly as a penTherefore, your signature may look distorted*e consider your contract to be valid *e are unable to meet your request for a refundI enclosed a copy of your contract and your January, February and March billing statements for your records If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-*** Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (***) ***- [redacted] Enclosures (2) cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/05/20) */ DISH responded to my complaint but their offer is totally unsatisfactoryThey claim that my signature on the contract that they submitted is truly mine and appears distorted because of an electronic stylusThis is absurd because I have seen electronic stylus results before and they are legible and identifiable as my true signatureDISH offered to reduce their fees in half but I told them that is not acceptable Final Business Response / [redacted] (4000, 13, 2015/05/22) */ May 21, Mr [redacted] * [redacted] Pl [redacted] , [redacted] Re: Revdex.com Complaint # [redacted] - [redacted] Dear Mr [redacted] : On May 21, 2015, we received your rebuttal, dated May 20, 2015, filed with the Revdex.com You maintain that the signature on your contract is not yoursYou also said that our offer to reduce the early termination fee by half is not acceptable *e consider the contract to be validIn addition, there is no record of you being told that we would reduce the early termination fee by half*e consider the charges to be accurate If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-*** Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (***) ***- [redacted] cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] Final Consumer Response / [redacted] (4200, 15, 2015/05/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) After receiving DISH's rebuttal, I called Mr [redacted] and reprimanded him for lying about there being no record of him offering to reduce the penalty in halfI told him he knows he is lying and must live with himself for so doingOf course their is no record of this because [redacted] gave me this offer verbally
February 23, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr***: On February 23, 2016, we received your complaint, dated February 22, 2016, filed with the Revdex.com You said that your DISH Network account was not closed when you requested, which resulted in you paying for services you didn’t receiveYou requested a refund A review of your DISH Network account reveals that you spoke with an Executive Resolution Specialist on February 22, This agent ensured your account was closed and offered to provide you with a refund of $You agreed to his resolution If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] Tell us why here
May 25, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On May 20, 2016, we received your complaint, dated May 18, 2016, filed with the Revdex.com My attempts to contact you by phone at [redacted] on May 20, and 24, 2016, were unsuccessful; however, I left three messages You maintain that you are not being billed the amount you agreed toYou also stated that your monthly bill has never been the same, and you placed your service on DISH Pause because it was too highYou would like your 24-month commitment waived Your service was activated on August 5, 2015, with a 24-month commitmentYour promotion included a monthly introductory savings credit of $and an E-bill AutoPay monthly credit of $for monthsYou also received the Protection Plan free for six months and three movie channels (HBO, Cinemax and Showtime) as well as the DISH Movie package free for three monthsThese promotional offers made your monthly rate $plus taxOur records show that a sales confirmation email was sent to you at [redacted] on August 4, This email disclosed the terms and conditions of your service and detailed the promotional offers that were included Your initial installation included only one receiver (Hopper)On September 2, 2015, a second receiver (Joey) was installed in your home to provide service on a second televisionSince this was not requested during the original installation, you were charged a $technician visit feeWe also show that you purchased a surge protector for $during the installationBoth of these charges were reflected on your billing statement of $that generated on September 5, We received a payment of $on September 29, As a courtesy, a credit of $was applied to your account on September 13, 2015, for the surge protector On September 14, 2015, your Hopper receiver was upgraded to a Hopper with SlingYou were again charged a $technician visit fee and we show that an HDMI cable ($19.99) and screen cleaner ($15.99) were purchased during the installationThese charges were reflected on the billing statement of $that generated on October 5, Two payments totaling $were received on October 29, These payments covered the monthly charges of $and a Pay-Per-View (PPV) that was ordered on October 14, 2015, for $ E-Bill AutoPay was removed from your account on October 22, As a result, your monthly $credit was also removed, increasing your monthly rate to $plus tax The promotional offer for the movie channels and DISH Movie package expired on November 4, Since the services were not removed from your account, you began to be billed the regular monthly charges of $These charges were reflected on your billing statement of $that generated on November 5, We received a payment of $on December 3, Please be advised that notification of the promotional offers and their expiration was provided on your billing statements and you were notified via email on October 14, The billing statement that generated on December 5, 2015, also reflected $ A PPV of $was applied to your account on December 13, We also applied a $credit to your account on December 15, 2015, reducing your balance to $We received a payment of $on December 31, Since you re-enrolled in E-Bill AutoPay on December 5, 2015, the monthly promotional E-Bill AutoPay credit of $was reinstated and was reflected on the billing statement of $that generated on January 5, We received a payment for this amount on February 2, On January 14, 2016, the price of your programming package (America’s Top 250) was increased by $However, your introductory savings credit was increased from $to $to offset the price increase during your 24-month promotional periodThe movie channels were also increased by $Because the promotional offer for the Protection Plan ended on February 4, 2016, and the service was not removed from your account, you began to be billed the regular service charge of $This made your monthly rate $plus taxThe billing statement of $that generated on February 5, 2016, reflected these changes, as well three PPV chargesPlease be advised that two of the PPVs were offset with PPV coupons; therefore, you were only charged $for one of themA payment of $was received on March 3, Your service was placed on DISH Pause on March 3, DISH Pause is $a month and can be used for up to nine monthsDISH Pause will also extend your term commitment by the number of months the service is paused, and you will forfeit any promotional offers or credits being applied to your accountTwo billing statements (-$on March 5, and on April 5, 2016) generated while your service was on DISH Pause DISH Pause was removed on April 28, At that time, your service was restarted with a monthly rate of $plus tax for the following services: · America’s Top package ($64.99) · HBO and Cinemax ($25.00) · Joey receiver fee ($7.00) · DVR service fee ($12.00) The billing statement of $that generated on May 5, 2016, included the regular monthly rate plus prorated charges from April 28, 2016, through May 4, Enclosed are copies of your billing statements for your review On May 16, 2016, you opted to removed HBO and Cinemax and the second receiver on your accountYou also changed your package to the Welcome package ($19.99)A monthly $credit was also applied to your account on May 20, 2016, for ten months, reducing your monthly rate to $plus tax Although the charges on your account are correct for the services that we provided, I made an exception and waived your 24-month commitmentYou will not be charged an early termination fee if you choose to disconnect your service If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT [redacted] Enclosure
January 8, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On January 6, 2016, we received your complaint, dated January 5, 2016, filed with the Revdex.com You said that you were advised that your DISH Network account would not be under a 24-month commitment but you found that it wasWhen we spoke, I advised you that I had waived the DISH’n It Up 24-month commitment associated with your account We sincerely regret any inconvenience this issue may have caused If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted] *
Final Consumer Response / [redacted] (2000, 6, 2015/08/25) */ It has been resolved thank you!
August 18, Dear Mr [redacted] : On August 16, 2016, we received your complaint, dated August 13, 2016, filed with the Revdex.com You said that you were provided incorrect information about your monthly rate when you initiated your DISH Network account You requested to have your 24-month commitment waived When we spoke, I advised you that as I was unable to verify the information you were provided during your sale, I made an exception and waived your 24-month commitment If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri
February 26, Mr [redacted] ** [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On February 25, 2016, we received your complaint, dated February 24, 2016, filed with the Revdex.com You said that your credit report reflects that you owe DISH Network money, and you disputed thisYou requested that the charges be waived, and for your credit report to be amended When we spoke I told you that when your DISH Network account was closed, it was done so with a zero balanceI advised you that I will need a copy of your credit report in order to assist youYou agreed to forward me a copy If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] Tell us why here
Initial Business Response / [redacted] (1000, 7, 2015/10/02) */ September 28, Ms [redacted] Saint Rose, LA XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On September 23, 2015, we received your correspondence, dated September 22, 2015, filed with the Revdex.com You said that the technician took the equipment from your home during the installation and you expressed concern as emails were sent requesting the equipment returnYou provided feedback regarding your dissatisfaction with your technician visits and the customer service you receivedYou requested that the early termination fee be waived Please note that when equipment is deactivated from an account, the system will automatically generate an equipment return notification to the customerI regret any confusion Our records reveal that Ms [redacted] a DISH Network Dispute Resolution Specialist, removed the equipment from your account on September 24, You were not billed for unreturned equipment We are unable to honor your request to waive the early termination feeHowever, because we appreciate your business, I added the HBO channels to your account free for three months We regret any inconvenience you may have experiencedWe appreciate your feedback and your concerns will be used to improve our customers' interactions with our representatives If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/10/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am hesitant to accept the explanation I received from DISHThe emails that were sent back and forth were more than just confusion, they were flat out harassment (emails from DISH Rep, [redacted] N [redacted] attached) [redacted] would not accept my responses and the harassment ensued Moreover, I was not informed by Ms [redacted] a DISH Network Dispute Resolution Specialist, that she removed the equipment from my account on September 24, The final email I received was on September 25, (see attached JPG 13) from [redacted] The email was confusing just like everything else I mentioned in my Case Description that DISH failed to inform me that the technician(s) coming to my home were not DISH employees, but rather contractorsAnd as a result of the poor communication between the technicians and DISH, I became the target of harassment Adding insult to injury, the unprofessional installation I received to my home (i.eunnecessary hole put into the side of my house, the exposed wires on the roof, etc) was the icing on the cake I am very uneasy with the thought of going forward as a DISH customerThis has taken too much of my time and has added undue stress I do not desire to have months of free HBOI do not want to further my customer relationship with DISHI ask that DISH waive all early termination fees and let me go as a customer Thank you, [redacted] Final Business Response / [redacted] (4000, 11, 2015/10/20) */ October 19, Ms [redacted] Saint Rose, CA XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On October 13, 2015, we received your rebuttal, dated October 12, 2015, filed with the Revdex.com You said the email correspondences you received are confusingPlease note that there were no email responses attached with your correspondence for reviewYou expressed dissatisfaction with the installation and you maintain an unnecessary hole was drilled and wires are exposedYou requested to be released from your term commitment Please note that our system automatically generates email notices to our customers advising them of unreturned equipment in order to prevent fees from applying Your concerns regarding your installation were reported to the DISH Network Corporate Field Resolutions Team for further investigationA member of this team will contact you to discuss this matter further Our early termination fees and 24-month commitments are an attempt to recoup some of our cost and losses we incur when acquiring a new customerIn your case you received free equipment, a free installation and free activation, with free and discounted programming In the interest of customer service, I will make an exception and reduce the early termination fee to $Please contact me directly to accept this offer If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
May 5, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On May 3, 2016, we received your complaint, dated April 30, 2016, filed with the Revdex.com You expressed concern with the service charges on your accountYou maintain that you did not use the service for the month of April 2016, but you were still billedYou also stated that although you were given a credit for the services, you were still charged $ Your account was established with our Flex TV promotionThis is a pay-in-advance promotion that requires your monthly payment to be received on or before your due date (the 28th of each month)If a payment is not received, your service is interrupted for non-payment The billing statement of $included two months of service (March 30, 2016, through May 29, 2016)Our records do not show that you contacted us in April to stop your serviceAs a result, we continued to bill youSince a payment was not received, your service was interrupted for non-payment on March 30, The service interruption was canceled and your service was restarted on April 28, 2016, when we received your payment of $While a credit of $was applied to your account, your account was left with a balance due of $ When I spoke with you by phone on May 4, 2016, I advised you that I applied a credit of $to your account for the previous chargesI also submitted a refund for this amount to your credit card accountPlease allow three to five business days for processingIn addition, I removed the Protection Plan as you requested Going forward, please contact us directly to stop your service when it is not in use If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT [redacted]
March 14, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On March 6, 2018, we received your complaint, dated March 5, 2018, filed with the Revdex.com You disputed the 24-month commitment required to upgrade your receivers When we spoke, I made an exception and waived the 24-month commitment associated with your DISH Network accountWe sincerely appreciate your business and regret any inconvenience this issue may have caused If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Dave S [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
December 14, [redacted] Re: Revdex.com Complaint # [redacted] [redacted] ###-###-#### Dear Mr***: On December 11, 2015, we received your correspondence, dated December 10, 2015, filed with the Revdex.com You stated that DISH Network billed you $for unreturned equipmentYou indicated that the customer service representative who closed your account instructed you not to return the equipment so you disposed of itYou requested that the charge be waived and removed from collections Our records indicate that there was some confusion regarding placing the account on pause as opposed to disconnecting your service In our December 11, 2015, email correspondence, I agreed to remove the equipment from your disconnected account and I resolved the account balanceAdditionally, I requested that the charge be removed from the collections process and the debt be deleted from the credit bureausYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-#### cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] ***
February 19, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On February 9, 2018, we received your complaint, dated February 8, 2018, filed with the Revdex.com You said that you were being charged for High-Definition (HD) programming when it was advertised as free I attempted to reach you at [redacted] on February 15, and 19, 2018, and I left three voicemails I also emailed you at [redacted] In my last message, I explained that DISH Network offered free HD programming as part of various new customer promotionsAs a courtesy, I added the free HD promotion to your account on February 15, Unfortunately, you disconnected your account on February 16, We sincerely regret any inconvenience this issue may have caused and truly appreciate your business If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Dave S [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
(The consumer indicated he/she DID NOT accept the response from the business.) I still have not received a copy of the contract that they have on file as requestedI spent six weeks in argument with Dish and in that time I received more than one response to my question of what my bill should beI would still like to see the contract that they have on file for this accountThank you
Tell us why here...July 14, Ms [redacted] ** *** Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On July 12, 2016, we received your complaint, dated July 11, 2016, filed with the Revdex.comYou expressed concern with the Tribune Broadcasting Company channel takedown and you disputed the early termination fee When we spoke on July 13, 2016, you said you do not want to discuss this matter and you terminated the call Tribune Broadcasting Company refused to grant an extension to keep the stations on our local channel lineups while we continue to negotiateDISH Network offered to enter into binding, baseball-style arbitration with Tribune which presents a path to end Tribune's blackout immediately and would ensure "fair market rates" for both partiesHowever, Tribune Broadcasting rejected DISH Network’s proposal to pursue an immediate, fair and binding solution to restore its blacked out channelsDISH Network strives to provide the lowest price possible and is committed to working around the clock to come to a successful agreement with Tribune Broadcasting Company and restore programming for our customersYou participated in the Digital Home Advantage promotion with a 24-month commitmentBecause the service was disconnected prior to the promotional fulfillment date, an early termination fee of $was applied to your accountI enclosed a copy of your signed DHA agreement, wherein we disclose that programming is subject to changeWe are unable to honor your request to remove the early termination fee If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday – Friday, 6:am to 2:pm MST [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you very much for your help [redacted] Please advise as to how to proceedI have already received the return box Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/07/09) */ June 30, Mrand Mrs [redacted] and Marie [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mrand Mrs***: On June 30, 2015, we received your complaint, dated June 29, 2015, filed with the Revdex.com You said that you have been experiencing ongoing technical issuesYour account has been closed and you expressed concern about being billed for service you didn't receive, and an early termination feeYou requested that the issue be fixed or to have all charges waived When we spoke by phone today, I offered to waive the programming balance and send a technician to your home to address the technical issuesI also offered to waive your early termination fee, programming balance and Return Box fees if you didn't want to restore your accountYou decided to keep the account closedI advised you that the balance has been removed and boxes to return your equipment in were delivered todayOnce your equipment has been received, your account will be settled If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] XXXXX [redacted] ***
May 20, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On May 18, 2016, we received your complaint, dated May 14, 2016, filed with the Revdex.com You indicated that you have experienced intermittent technical issues with two channels (ID and HLN) for several monthsYou stated that although you have contacted our Technical Support Department regarding the issues, they remain unresolvedYou would like a refund for the past several months, and for your early termination fee to be waived Your service was activated on March 2, 2016, with a 24-month commitment Please be advised that to better assist you with the reported technical issue, the issue must be occurring at the time of the callOur records show that because the issue was not occurring when you contacted us, we asked you to call us back The basic programming package that you subscribe to is the America’s Top for $a monthThe two channels listed above cost approximately $each a monthAs you indicated that you have experienced issues with these channels for the past three months, I applied a $credit to your account, as a courtesy When I spoke with you by phone today, you accepted my offer to schedule a technician visitI advised you that if the technician is unable to resolve your issues, I am willing to waive your term commitment If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT [redacted] [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
Dear Ms [redacted] : On November 25, 2015, we received your complaint, dated November 24, 2015, filed with the Revdex.com You disputed the denial of your damage claim and requested reimbursement for the replacement of two TVs When we spoke, I advised you that our Corporate Field Resolutions (CFR) Team investigated your claim and found no evidence that DISH Network equipment or personnel caused the damage that you allegedAs such, we are unable to provide reimbursement for this issue As we discussed, a copy of your denial letter is enclosed for your records If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
Complaint: [redacted] I am rejecting this response because they state that they do not share the Do Not Contact database, yet they still authorize those businesses to represent DISH TVThis is the lowest form of advertising and is a way to get around any responsibility on your partYou hire people to find loopholes and annoy and harass people like meI do not accept this as behavior and will never think about ANY cable/satellite TV provider in the futureThis needs to change now Sincerely, [redacted]
November 17, Dear Ms***: On November 16, 2016, we received your rebuttal, dated November 14, 2016, filed with the Revdex.com You said that you experienced technical issues with your DISH Network system, but you did not report them because issues such as ones you experienced should not happen at all When we spoke previously I advised you that, if DISH Network is not made aware of any issues, we cannot fix them As this rebuttal is the first time that any technical issues whatsoever are being reported, we are unable to waive your early termination fee, as we were not given an opportunity to resolve any of your concerns Per the terms of the contract that you acknowledge signing, the early termination fee was applied to your account and then debited through automatic payment, in which you were enrolled We regret that your experience did not meet your expectations If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
Initial Business Response / [redacted] (1000, 4, 2015/05/06) */ May 5, Mr [redacted] * [redacted] * [redacted] Pl [redacted] , [redacted] Re: Revdex.com Complaint # [redacted] - [redacted] Dear Mr [redacted] : On April 30, 2015, we received your complaint, dated April 28, 2015, filed with the Revdex.com You said that you closed your account because some of your channels were removedYou expressed concern with the early termination feeYou said that when you received a copy of your contract, you found that your signature was forgedYou requested a refund *hen we spoke by phone, I explained that the channels you referred to were restoredOur contract agreement states that programming and packages are subject to change Please note, the signature that is gathered is not on a paper document--it is on an electronic tabletThe electronic stylus used with the tablet may not track as quickly as a penTherefore, your signature may look distorted*e consider your contract to be valid *e are unable to meet your request for a refundI enclosed a copy of your contract and your January, February and March billing statements for your records If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-*** Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (***) ***- [redacted] Enclosures (2) cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/05/20) */ DISH responded to my complaint but their offer is totally unsatisfactoryThey claim that my signature on the contract that they submitted is truly mine and appears distorted because of an electronic stylusThis is absurd because I have seen electronic stylus results before and they are legible and identifiable as my true signatureDISH offered to reduce their fees in half but I told them that is not acceptable Final Business Response / [redacted] (4000, 13, 2015/05/22) */ May 21, Mr [redacted] * [redacted] Pl [redacted] , [redacted] Re: Revdex.com Complaint # [redacted] - [redacted] Dear Mr [redacted] : On May 21, 2015, we received your rebuttal, dated May 20, 2015, filed with the Revdex.com You maintain that the signature on your contract is not yoursYou also said that our offer to reduce the early termination fee by half is not acceptable *e consider the contract to be validIn addition, there is no record of you being told that we would reduce the early termination fee by half*e consider the charges to be accurate If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-*** Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (***) ***- [redacted] cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] Final Consumer Response / [redacted] (4200, 15, 2015/05/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) After receiving DISH's rebuttal, I called Mr [redacted] and reprimanded him for lying about there being no record of him offering to reduce the penalty in halfI told him he knows he is lying and must live with himself for so doingOf course their is no record of this because [redacted] gave me this offer verbally