Complaint: [redacted] I am rejecting this response because:I call Dish I was told that my bill will be around a $a month and I don't even have a movie channelI have learned a lesson look at your bill don't just pay it Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: [redacted] is lying about the damage claimThe claims dept called me and refused to open a claim [redacted] is lying when she states that the tenants are responsibleDish Network has a responsibility to obtain the owner's permission, and made no attempt to do soI will file against them in small claims court, and I will winMy complaint is unresolved Sincerely, [redacted]
Dear Ms [redacted] : On August 5, 2016, we received your complaint, dated August 3, 2016, filed with the Revdex.com You said that you were charged for the movie package during the free periodIn addition, you indicated that you are not being billed the $a month rate you were quoted, and you are being billed a $DVR feeYou requested that your bill be corrected When we spoke, I explained that there were charges for the movie packages on your April and May billing statementsThe charges from your May statement were removed, as you received a prorated credit of $for HBO, Showtime, Cinemax and Starz and a credit of $for the DISH Movie packageAn agent then provided a $credit to offset the chargesI agreed to add a credit of $to offset the charges on your April billing statement Furthermore, I explained that the rate increased because your Protection Plan free period expired and you are now billed $a month for the serviceI removed the Protection Plan at your requestI advised you that your monthly rate is not $ If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
Tell us why here...April 12, Mr [redacted] ** *** Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr***: On April 5, 2016, we received your correspondence, dated April 2, 2016, filed with the Revdex.comYou stated that you responded to an advertisement you received from Infinity Sales Group, an independent service providerYour current service was provided by Optimum TV and established in your roommate’s nameYou were under the impression that the new service you were purchasing would also be provided by Optimum TVAfter the installation was completed, you signed the contract and the installer leftYou then realized that DISH Network service was installedYou immediately attempted to disconnect the service and were informed that you would be charged an early termination feeYou claim that you were misled and you requested that the early termination fee be waived The sales call was reviewed and Infinity Sales Group’s records indicate that DISH Network was identified as the service provider repeatedly throughout the conversationHowever, as a courtesy, I agreed to waive your early termination fee and resolve the account balanceYou responded to my April 5, 2016, email correspondence and accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 2:pm to11:pm MDT, MON-FRI cc: Denver / Boulder Revdex.com
October 5, Dear Ms [redacted] : On September 29, 2016, we received your correspondence, dated September 27, 2016, filed with the Revdex.com You said you are moving and you are unable to retain the service at your new residenceYou disputed the early termination fee When we spoke today, I advised you that, under the Digital Home Advantage promotion, the customer agrees to be bound to the agreement even if their residence changes I made an exception and I reduced the early termination fee to $200.00, which is half of the original $feeYou accepted this resolution You also agreed to return the leased equipment to DISH NetworkA return box and label will be delivered to your biaddress by UPSAs a courtesy, I also waived the LNBF (eyepiece of the dish) and equipment return fees from your account If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST ###-###-####
December 5, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On November 27, 2017, we received your complaint, dated November 22, 2017, filed with the Revdex.com You indicated that you did not receive a box to return the equipment, and that unreturned equipment fees were posted to your DISH Network accountBecause you have a bundled account with [redacted] service, they are sending notices that your service will be interrupted and notices of collectionsYou requested that DISH Network contact [redacted] to advise them that the equipment fees were reversed When I spoke with you by telephone today, I informed you that the $unreturned equipment fee was reversed on November 15, 2017, and a new box was sent to youSince new monthly service charges had cycled, they were deducted from the $249.00, and a $credit was transferred to [redacted] on November 28, Following our conversation, reached out to [redacted] and I received confirmation that your [redacted] bill reflected this credit We apologize for any inconvenience this may have caused If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, Gerri S [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT (720) 514- Enclosure cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
March 22, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms***: On March 16, 2016, we received your complaint, dated March 15, 2016, filed with the Revdex.com You maintain that you were provided an offer, but when you called back the offer was no longer available to youYou indicated that you have experienced technical issues and they haven’t been correctedYou also mentioned that your yard was dug up Our records reveal that we have attempted many times to address your technical issuesWe have scheduled several technical visits that you have canceledWe have also applied numerous credit adjustments to your accountNo further technician visits or account credits will be provided On March 3, 2016, you were offered a 30% discount on your programmingSince you did not accept the offer during that call, when you called the following day to inquire, it was no longer available Please note that the Office of The President is an existing department and the final destination of our escalation processIt is not the department that addresses Revdex.com complaints The issue with your yard was resolved If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT (720) 514- cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***
December 28, Ms [redacted] Re: Revdex.com Complaint # [redacted] Dear Ms [redacted] : On December 21, 2015, we received your complaint, dated December 18, 2015, filed with the Revdex.com You said that you were not advised of additional charges applied to your DISH Network accountYou also expressed concern about the level of customer service that you received I attempted to reach you at [redacted] on December 21, 22, and 27, I was not able to leave a message as each call failed after eight rings A review of the call made on December 2, 2015, to add the Heartland package revealed that the agent advised you that your next bill would be higher due to prorated chargesAs your bill for the period during which you added Heartland had already generated, a prorated charge of $was applied for service from December 2, 2015, to December 25, You were also charged for the Heartland package for your regular billing period from December 26, 2015, to January 25, 2016, bringing your balance to $ Enclosed is a copy of your December bill showing the prorated charge to which I referred We sincerely regret any confusion this issue may have causedWe also regret that the level of customer service you received did not meet your expectations If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted] Enclosure cc: Denver / Boulder Revdex.com [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/06/15) */ June 11, Mr [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr***: On June 9, 2015, we received your complaint, dated June 8, 2015, filed with the Revdex.com You expressed concern regarding ongoing technical issues with your internet serviceYou would like to cancel your internet service without penalty When we spoke by phone, I advised you that I will waive your early termination fee for your internet serviceYou may now close your internet account without penalty at any time If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) Dish did offer to let me out of the contract without penalty due to bad service and technical issuesI feel that is fair
Complaint: [redacted] I am rejecting this response because: Refer to what I shared aboveI am also not the only person this has been done to Sincerely, [redacted]
March 9, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On March 3, 2016, we received your correspondence, dated March 2, 2016, filed with the Revdex.com You stated that you were displeased with your current DISH Network programming package and monthly costYou requested that your early termination fee be waived and that your service be disconnected My attempts to address your concerns were unsuccessfulYou indicated in your email response that you did not wish to discuss the matter Our records indicate that you received the standard new customer promotional discount for months with a 24-month contractual commitmentYou reduced your programming packages when your discounts ended, to reduce costUnfortunately, the current package you selected ($a month) provides very limited programmingIn addition to your new customer discounts, you received a $monthly credit for five months and you are currently receiving a $monthly credit for six months There are seven months remaining in your contractShould you decide to disconnect your service prior to completing your contractual commitment, your current prorated early termination fee is $ If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***
July 11, Ms [redacted] ** [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On July 7, 2016, we received your complaint, dated July 4, 2016, filed with the Revdex.com You indicated that you do not get the same programming that was on the same channels you had with your previous TV providerYou requested to be released from the 24-month agreement When I spoke with you by telephone today, I explained that while DISH Network provides the forum through which you receive the programming, we do not determine the content of that programmingThe scheduled programming is the sole responsibility of the programming provider During our conversation, I discovered that it was not the channels programming that you were concerned with, but a feature that you were referring to--a feature that was available with your previous TV provider and not with oursI agreed to release you from your 24-month agreements to internet and TV service and I waived both early termination fees I disconnected your service per your request, and I advised you to return the Hopper, Joey receivers, remotes, modem and TRIA to avoid unreturned equipment feesPlease keep the return tracking numbers for your records If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT [redacted] [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
Complaint: I am rejecting this response because: Those boxes and remotes have been returned so please don't say what you're going to charge if you want to be sued! The remaining balance has also been paid so there is no need to return a response! Dish is terrible and I will never recommend any for services Sincerely, [redacted]
March 1, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr***: On February 27, 2017, we received your complaint, dated February 16, 2017, filed with the Revdex.com You stated that you contacted DISH Network in December to increase your internet package, upgrade your TV equipment and explore the promotional offers available to youYou were offered an upgraded internet package and you were told you would retain your TV programming package for a monthly rate of $You have not received the upgraded internet service and you have not received the pricing you were offeredYour attempts to resolve the matter have been unsuccessful When we spoke today, I advised you that I reviewed the call that occurred in December relating to your offerI agreed to provide the internet package you requested and I extended your current discount and programming offers to months at the rate of $to equal what you were offeredYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI [redacted] cc: [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
January 9, Mr [redacted] **., [redacted] , ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On January 5, 2017, we received your rebuttal, dated January 3, 2017, filed with the Revdex.com You said that you don’t owe DISH Network any money because your service was interrupted We interrupted your service because an outstanding balance has existed on your account since October Your service was then interrupted due to nonpayment on December 22, Once your account is disconnected on January 21, 2017, the remaining balance will consist of $for service rendered You will not be charged for service past the date of interruption (December 22, 2016) If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT [redacted] cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
Re: Revdex.com Complaint # [redacted] [redacted] [redacted] Dear Mr [redacted] : On April 27, 2016, we received your complaint, dated April 26, 2016, filed with the Revdex.comYou disputed the signature on your agreement and you requested to have your early termination fee waivedWhen we spoke, I advised you that our records indicate that you were advised of the 24-month commitment prior to initiating your DISH Network accountWhile you received the benefits of the 24-month commitment, including a free installation and discounted pricing for the first months, and even though our records indicate that you agreed to the terms of the commitment, I made an exception and waived your early termination feePlease contact us at ###-###-#### when you wish to disconnect your accountIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
August 8, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On July 27, 2017, we received your complaint, dated July 26, 2017, filed with the Revdex.com You disputed the balance associated with your DISH Network account because [redacted] was unable to install their services at your home When we spoke I advised you that, while DISH Network fulfilled your order as requested and provided you with service from March 2, 2017, to July 4, 2017, I made an exception and waived your $balance, as a courtesy As I explained, DISH Network and [redacted] are separate companies, and we have no control over whether [redacted] is able to fulfill the order you placed If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
April 6, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On March 30, 2016, we received your complaint, dated March 29, 2016, filed with the Revdex.com You said that you accepted a settlement to for your balance, but it was reported to another collections company I attempted to reach you at [redacted] on April 4, and 6, 2016, and I left three voicemails Per the settlement letter you sent me, the 70% settlement payment was to have been received by January 28, 2016, but we did not receive it until February 9, As a courtesy, I contacted our collections team and they waived your remaining $balance and had it removed from collections If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted]
February 26, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On February 25, 2016, we received your correspondence, dated February 23, 2016, filed with the Revdex.com You stated that when you purchased your DISH Network TV service and dishNET satellite internet service, you explained your internet usage requirementsYou were assured that the GB package for the satellite internet service would meet your family’s needsThis has not been the case and this led you to disconnect your account before completing your contractual commitmentsYou feel that you were provided incorrect information when you purchased the service and you requested that you receive a discount on your disconnection fees In our February 25, 2016, email correspondence, I agreed to waive the internet early termination feeYou accepted this resolution We strive to provide excellent service and we regret that your experience was unfavorableWe appreciate your feedback and your concerns will be investigatedWe thank you for your business and we are disappointed to lose you as a member of the DISH Network family If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] Tell us why here
June 13, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On June 10, 2016, we received your complaint, dated June 9, 2016, filed with the Revdex.com You expressed concern with the unreturned equipment fees that were applied to your accountYou maintain that you returned the equipment Your service was disconnected on April 5, Our records do not show that the equipment was returned within the required time frameAs a result, you were charged $for an unreturned receiver (model 222k) and an LNBF (eye piece on the satellite dish) on May 10, When I spoke with you by phone today, I advised you that I removed the fees from your account, leaving a zero balance If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT [redacted]
Complaint: [redacted] I am rejecting this response because:I call Dish I was told that my bill will be around a $a month and I don't even have a movie channelI have learned a lesson look at your bill don't just pay it Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: [redacted] is lying about the damage claimThe claims dept called me and refused to open a claim [redacted] is lying when she states that the tenants are responsibleDish Network has a responsibility to obtain the owner's permission, and made no attempt to do soI will file against them in small claims court, and I will winMy complaint is unresolved Sincerely, [redacted]
Dear Ms [redacted] : On August 5, 2016, we received your complaint, dated August 3, 2016, filed with the Revdex.com You said that you were charged for the movie package during the free periodIn addition, you indicated that you are not being billed the $a month rate you were quoted, and you are being billed a $DVR feeYou requested that your bill be corrected When we spoke, I explained that there were charges for the movie packages on your April and May billing statementsThe charges from your May statement were removed, as you received a prorated credit of $for HBO, Showtime, Cinemax and Starz and a credit of $for the DISH Movie packageAn agent then provided a $credit to offset the chargesI agreed to add a credit of $to offset the charges on your April billing statement Furthermore, I explained that the rate increased because your Protection Plan free period expired and you are now billed $a month for the serviceI removed the Protection Plan at your requestI advised you that your monthly rate is not $ If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
Tell us why here...April 12, Mr [redacted] ** *** Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr***: On April 5, 2016, we received your correspondence, dated April 2, 2016, filed with the Revdex.comYou stated that you responded to an advertisement you received from Infinity Sales Group, an independent service providerYour current service was provided by Optimum TV and established in your roommate’s nameYou were under the impression that the new service you were purchasing would also be provided by Optimum TVAfter the installation was completed, you signed the contract and the installer leftYou then realized that DISH Network service was installedYou immediately attempted to disconnect the service and were informed that you would be charged an early termination feeYou claim that you were misled and you requested that the early termination fee be waived The sales call was reviewed and Infinity Sales Group’s records indicate that DISH Network was identified as the service provider repeatedly throughout the conversationHowever, as a courtesy, I agreed to waive your early termination fee and resolve the account balanceYou responded to my April 5, 2016, email correspondence and accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 2:pm to11:pm MDT, MON-FRI cc: Denver / Boulder Revdex.com
October 5, Dear Ms [redacted] : On September 29, 2016, we received your correspondence, dated September 27, 2016, filed with the Revdex.com You said you are moving and you are unable to retain the service at your new residenceYou disputed the early termination fee When we spoke today, I advised you that, under the Digital Home Advantage promotion, the customer agrees to be bound to the agreement even if their residence changes I made an exception and I reduced the early termination fee to $200.00, which is half of the original $feeYou accepted this resolution You also agreed to return the leased equipment to DISH NetworkA return box and label will be delivered to your biaddress by UPSAs a courtesy, I also waived the LNBF (eyepiece of the dish) and equipment return fees from your account If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST ###-###-####
December 5, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On November 27, 2017, we received your complaint, dated November 22, 2017, filed with the Revdex.com You indicated that you did not receive a box to return the equipment, and that unreturned equipment fees were posted to your DISH Network accountBecause you have a bundled account with [redacted] service, they are sending notices that your service will be interrupted and notices of collectionsYou requested that DISH Network contact [redacted] to advise them that the equipment fees were reversed When I spoke with you by telephone today, I informed you that the $unreturned equipment fee was reversed on November 15, 2017, and a new box was sent to youSince new monthly service charges had cycled, they were deducted from the $249.00, and a $credit was transferred to [redacted] on November 28, Following our conversation, reached out to [redacted] and I received confirmation that your [redacted] bill reflected this credit We apologize for any inconvenience this may have caused If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, Gerri S [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT (720) 514- Enclosure cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
March 22, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms***: On March 16, 2016, we received your complaint, dated March 15, 2016, filed with the Revdex.com You maintain that you were provided an offer, but when you called back the offer was no longer available to youYou indicated that you have experienced technical issues and they haven’t been correctedYou also mentioned that your yard was dug up Our records reveal that we have attempted many times to address your technical issuesWe have scheduled several technical visits that you have canceledWe have also applied numerous credit adjustments to your accountNo further technician visits or account credits will be provided On March 3, 2016, you were offered a 30% discount on your programmingSince you did not accept the offer during that call, when you called the following day to inquire, it was no longer available Please note that the Office of The President is an existing department and the final destination of our escalation processIt is not the department that addresses Revdex.com complaints The issue with your yard was resolved If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT (720) 514- cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***
December 28, Ms [redacted] Re: Revdex.com Complaint # [redacted] Dear Ms [redacted] : On December 21, 2015, we received your complaint, dated December 18, 2015, filed with the Revdex.com You said that you were not advised of additional charges applied to your DISH Network accountYou also expressed concern about the level of customer service that you received I attempted to reach you at [redacted] on December 21, 22, and 27, I was not able to leave a message as each call failed after eight rings A review of the call made on December 2, 2015, to add the Heartland package revealed that the agent advised you that your next bill would be higher due to prorated chargesAs your bill for the period during which you added Heartland had already generated, a prorated charge of $was applied for service from December 2, 2015, to December 25, You were also charged for the Heartland package for your regular billing period from December 26, 2015, to January 25, 2016, bringing your balance to $ Enclosed is a copy of your December bill showing the prorated charge to which I referred We sincerely regret any confusion this issue may have causedWe also regret that the level of customer service you received did not meet your expectations If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted] Enclosure cc: Denver / Boulder Revdex.com [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/06/15) */ June 11, Mr [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr***: On June 9, 2015, we received your complaint, dated June 8, 2015, filed with the Revdex.com You expressed concern regarding ongoing technical issues with your internet serviceYou would like to cancel your internet service without penalty When we spoke by phone, I advised you that I will waive your early termination fee for your internet serviceYou may now close your internet account without penalty at any time If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) Dish did offer to let me out of the contract without penalty due to bad service and technical issuesI feel that is fair
Complaint: [redacted] I am rejecting this response because: Refer to what I shared aboveI am also not the only person this has been done to Sincerely, [redacted]
March 9, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On March 3, 2016, we received your correspondence, dated March 2, 2016, filed with the Revdex.com You stated that you were displeased with your current DISH Network programming package and monthly costYou requested that your early termination fee be waived and that your service be disconnected My attempts to address your concerns were unsuccessfulYou indicated in your email response that you did not wish to discuss the matter Our records indicate that you received the standard new customer promotional discount for months with a 24-month contractual commitmentYou reduced your programming packages when your discounts ended, to reduce costUnfortunately, the current package you selected ($a month) provides very limited programmingIn addition to your new customer discounts, you received a $monthly credit for five months and you are currently receiving a $monthly credit for six months There are seven months remaining in your contractShould you decide to disconnect your service prior to completing your contractual commitment, your current prorated early termination fee is $ If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***
July 11, Ms [redacted] ** [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On July 7, 2016, we received your complaint, dated July 4, 2016, filed with the Revdex.com You indicated that you do not get the same programming that was on the same channels you had with your previous TV providerYou requested to be released from the 24-month agreement When I spoke with you by telephone today, I explained that while DISH Network provides the forum through which you receive the programming, we do not determine the content of that programmingThe scheduled programming is the sole responsibility of the programming provider During our conversation, I discovered that it was not the channels programming that you were concerned with, but a feature that you were referring to--a feature that was available with your previous TV provider and not with oursI agreed to release you from your 24-month agreements to internet and TV service and I waived both early termination fees I disconnected your service per your request, and I advised you to return the Hopper, Joey receivers, remotes, modem and TRIA to avoid unreturned equipment feesPlease keep the return tracking numbers for your records If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT [redacted] [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
Complaint: I am rejecting this response because: Those boxes and remotes have been returned so please don't say what you're going to charge if you want to be sued! The remaining balance has also been paid so there is no need to return a response! Dish is terrible and I will never recommend any for services Sincerely, [redacted]
March 1, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr***: On February 27, 2017, we received your complaint, dated February 16, 2017, filed with the Revdex.com You stated that you contacted DISH Network in December to increase your internet package, upgrade your TV equipment and explore the promotional offers available to youYou were offered an upgraded internet package and you were told you would retain your TV programming package for a monthly rate of $You have not received the upgraded internet service and you have not received the pricing you were offeredYour attempts to resolve the matter have been unsuccessful When we spoke today, I advised you that I reviewed the call that occurred in December relating to your offerI agreed to provide the internet package you requested and I extended your current discount and programming offers to months at the rate of $to equal what you were offeredYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI [redacted] cc: [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
January 9, Mr [redacted] **., [redacted] , ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On January 5, 2017, we received your rebuttal, dated January 3, 2017, filed with the Revdex.com You said that you don’t owe DISH Network any money because your service was interrupted We interrupted your service because an outstanding balance has existed on your account since October Your service was then interrupted due to nonpayment on December 22, Once your account is disconnected on January 21, 2017, the remaining balance will consist of $for service rendered You will not be charged for service past the date of interruption (December 22, 2016) If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT [redacted] cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
Re: Revdex.com Complaint # [redacted] [redacted] [redacted] Dear Mr [redacted] : On April 27, 2016, we received your complaint, dated April 26, 2016, filed with the Revdex.comYou disputed the signature on your agreement and you requested to have your early termination fee waivedWhen we spoke, I advised you that our records indicate that you were advised of the 24-month commitment prior to initiating your DISH Network accountWhile you received the benefits of the 24-month commitment, including a free installation and discounted pricing for the first months, and even though our records indicate that you agreed to the terms of the commitment, I made an exception and waived your early termination feePlease contact us at ###-###-#### when you wish to disconnect your accountIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
August 8, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On July 27, 2017, we received your complaint, dated July 26, 2017, filed with the Revdex.com You disputed the balance associated with your DISH Network account because [redacted] was unable to install their services at your home When we spoke I advised you that, while DISH Network fulfilled your order as requested and provided you with service from March 2, 2017, to July 4, 2017, I made an exception and waived your $balance, as a courtesy As I explained, DISH Network and [redacted] are separate companies, and we have no control over whether [redacted] is able to fulfill the order you placed If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
April 6, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On March 30, 2016, we received your complaint, dated March 29, 2016, filed with the Revdex.com You said that you accepted a settlement to for your balance, but it was reported to another collections company I attempted to reach you at [redacted] on April 4, and 6, 2016, and I left three voicemails Per the settlement letter you sent me, the 70% settlement payment was to have been received by January 28, 2016, but we did not receive it until February 9, As a courtesy, I contacted our collections team and they waived your remaining $balance and had it removed from collections If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted]
February 26, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On February 25, 2016, we received your correspondence, dated February 23, 2016, filed with the Revdex.com You stated that when you purchased your DISH Network TV service and dishNET satellite internet service, you explained your internet usage requirementsYou were assured that the GB package for the satellite internet service would meet your family’s needsThis has not been the case and this led you to disconnect your account before completing your contractual commitmentsYou feel that you were provided incorrect information when you purchased the service and you requested that you receive a discount on your disconnection fees In our February 25, 2016, email correspondence, I agreed to waive the internet early termination feeYou accepted this resolution We strive to provide excellent service and we regret that your experience was unfavorableWe appreciate your feedback and your concerns will be investigatedWe thank you for your business and we are disappointed to lose you as a member of the DISH Network family If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] Tell us why here
June 13, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On June 10, 2016, we received your complaint, dated June 9, 2016, filed with the Revdex.com You expressed concern with the unreturned equipment fees that were applied to your accountYou maintain that you returned the equipment Your service was disconnected on April 5, Our records do not show that the equipment was returned within the required time frameAs a result, you were charged $for an unreturned receiver (model 222k) and an LNBF (eye piece on the satellite dish) on May 10, When I spoke with you by phone today, I advised you that I removed the fees from your account, leaving a zero balance If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT [redacted]