March 22, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms***: On March 16, 2016, we received your complaint, dated March 15, 2016, filed with the Revdex.com You maintain that you were provided an offer, but when you called back the offer was no longer available to youYou indicated that you have experienced technical issues and they haven’t been correctedYou also mentioned that your yard was dug up Our records reveal that we have attempted many times to address your technical issuesWe have scheduled several technical visits that you have canceledWe have also applied numerous credit adjustments to your accountNo further technician visits or account credits will be provided On March 3, 2016, you were offered a 30% discount on your programmingSince you did not accept the offer during that call, when you called the following day to inquire, it was no longer available Please note that the Office of The President is an existing department and the final destination of our escalation processIt is not the department that addresses Revdex.com complaints The issue with your yard was resolved If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT (720) 514- cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***
October 5, Dear Ms [redacted] : On September 29, 2016, we received your correspondence, dated September 27, 2016, filed with the Revdex.com You said you are moving and you are unable to retain the service at your new residenceYou disputed the early termination fee When we spoke today, I advised you that, under the Digital Home Advantage promotion, the customer agrees to be bound to the agreement even if their residence changes I made an exception and I reduced the early termination fee to $200.00, which is half of the original $feeYou accepted this resolution You also agreed to return the leased equipment to DISH NetworkA return box and label will be delivered to your biaddress by UPSAs a courtesy, I also waived the LNBF (eyepiece of the dish) and equipment return fees from your account If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST ###-###-####
December 5, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On November 27, 2017, we received your complaint, dated November 22, 2017, filed with the Revdex.com You indicated that you did not receive a box to return the equipment, and that unreturned equipment fees were posted to your DISH Network accountBecause you have a bundled account with [redacted] service, they are sending notices that your service will be interrupted and notices of collectionsYou requested that DISH Network contact [redacted] to advise them that the equipment fees were reversed When I spoke with you by telephone today, I informed you that the $unreturned equipment fee was reversed on November 15, 2017, and a new box was sent to youSince new monthly service charges had cycled, they were deducted from the $249.00, and a $credit was transferred to [redacted] on November 28, Following our conversation, reached out to [redacted] and I received confirmation that your [redacted] bill reflected this credit We apologize for any inconvenience this may have caused If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, Gerri S [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT (720) 514- Enclosure cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
February 13, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr***: On February 13, 2018, we received your rebuttal, dated February 12, 2018, filed with the Revdex.com You expressed dissatisfaction with your customer service experience, and with the denied damage claim I requested that MrDavid B [redacted] from the DISH Network Corporate Field Resolutions Team contact you directly As a courtesy, I applied a one-time credit of $to your account for one month of service The quality of our customers' experiences is of great importance to DISH NetworkI apologize for any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Christina A [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
Complaint: [redacted] I am rejecting this response because: I would not have incurred the cost to reinstall my cable if I would have been told that they do not carry the two channels that were my favorites I do not understand why I have to pay a charge for someone lying to me This does not seem right, and I will not be satisfied until they pay the amount that I have incurred to my cable company As of this date, I do not know what that amount is because the charge will be on my February bill[redacted] ***, with Retention, told me that when I receive my bill from my cable comany I should send her a copy of the bill and they will cover the cost I really have no idea of whom I should believe [redacted] ***
Tell us why here...April 12, Mr [redacted] ** *** Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr***: On April 5, 2016, we received your correspondence, dated April 2, 2016, filed with the Revdex.comYou stated that you responded to an advertisement you received from Infinity Sales Group, an independent service providerYour current service was provided by Optimum TV and established in your roommate’s nameYou were under the impression that the new service you were purchasing would also be provided by Optimum TVAfter the installation was completed, you signed the contract and the installer leftYou then realized that DISH Network service was installedYou immediately attempted to disconnect the service and were informed that you would be charged an early termination feeYou claim that you were misled and you requested that the early termination fee be waived The sales call was reviewed and Infinity Sales Group’s records indicate that DISH Network was identified as the service provider repeatedly throughout the conversationHowever, as a courtesy, I agreed to waive your early termination fee and resolve the account balanceYou responded to my April 5, 2016, email correspondence and accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 2:pm to11:pm MDT, MON-FRI cc: Denver / Boulder Revdex.com
Initial Business Response / [redacted] (1000, 5, 2015/09/16) */ September 11, Ms [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXX Dear Ms [redacted] : On August 28, 2015, we received your complaint, dated August 25, 2015, filed with the Better Business Bureau You expressed concern with the mail you received advertising for DISH Network service Most print advertisements, but not all, are sent by companies that sell DISH Network satellite hardware and programmingThey are independent companies that set their own policies and business procedures I placed your address on our Do Not Contact listHowever, we do not share any information with the independent companies that sell our productTherefore, we suggest that you call the contact phone number on each advertisement and request to be placed on their Do Not Contact list The United States Postal Service also has some suggestions to prevent the receipt of unwanted print advertisements: [redacted] created a "Do Not Mail" registryThe [redacted] has approximately 3,membersRegistry members are no longer allowed to be contacted by members of the [redacted] Email registration is free at www.dmachoice.orgRegistration by mail is $It takes approximately two to three months before a significant reduction in junk mail is seenThe [redacted] registry provides a partial solution; junk mail may still be received from [redacted] membersThe [redacted] contact information is as follows: [redacted] There are methods available to refuse delivery from non-governmental institutionsRequest Form 1500, Application for Listing and/or Prohibitory OrderThe form was originally created to avoid circulation of sexually-oriented mail; however, the Supreme Court ruled Form can be used to refuse all undesirable mail, including junk mailWhen submitting Form 1500, include a sample piece of junk mailIt takes days to have your address added to the listYour listing is active for five years [redacted] I hope this information will assist you If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
Complaint: [redacted] I am rejecting this response because: Refer to what I shared aboveI am also not the only person this has been done to Sincerely, [redacted]
Dear Ms [redacted] : On August 5, 2016, we received your complaint, dated August 3, 2016, filed with the Revdex.com You said that you were charged for the movie package during the free periodIn addition, you indicated that you are not being billed the $a month rate you were quoted, and you are being billed a $DVR feeYou requested that your bill be corrected When we spoke, I explained that there were charges for the movie packages on your April and May billing statementsThe charges from your May statement were removed, as you received a prorated credit of $for HBO, Showtime, Cinemax and Starz and a credit of $for the DISH Movie packageAn agent then provided a $credit to offset the chargesI agreed to add a credit of $to offset the charges on your April billing statement Furthermore, I explained that the rate increased because your Protection Plan free period expired and you are now billed $a month for the serviceI removed the Protection Plan at your requestI advised you that your monthly rate is not $ If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
December 28, Ms [redacted] Re: Revdex.com Complaint # [redacted] Dear Ms [redacted] : On December 21, 2015, we received your complaint, dated December 18, 2015, filed with the Revdex.com You said that you were not advised of additional charges applied to your DISH Network accountYou also expressed concern about the level of customer service that you received I attempted to reach you at [redacted] on December 21, 22, and 27, I was not able to leave a message as each call failed after eight rings A review of the call made on December 2, 2015, to add the Heartland package revealed that the agent advised you that your next bill would be higher due to prorated chargesAs your bill for the period during which you added Heartland had already generated, a prorated charge of $was applied for service from December 2, 2015, to December 25, You were also charged for the Heartland package for your regular billing period from December 26, 2015, to January 25, 2016, bringing your balance to $ Enclosed is a copy of your December bill showing the prorated charge to which I referred We sincerely regret any confusion this issue may have causedWe also regret that the level of customer service you received did not meet your expectations If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted] Enclosure cc: Denver / Boulder Revdex.com [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/06/15) */ June 11, Mr [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr***: On June 9, 2015, we received your complaint, dated June 8, 2015, filed with the Revdex.com You expressed concern regarding ongoing technical issues with your internet serviceYou would like to cancel your internet service without penalty When we spoke by phone, I advised you that I will waive your early termination fee for your internet serviceYou may now close your internet account without penalty at any time If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) Dish did offer to let me out of the contract without penalty due to bad service and technical issuesI feel that is fair
Complaint: [redacted] I am rejecting this response because:I call Dish I was told that my bill will be around a $a month and I don't even have a movie channelI have learned a lesson look at your bill don't just pay it Sincerely, [redacted]
April 6, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On April 5, 2016, we received your correspondence, dated April 4, 2016, filed with the Revdex.com You expressed concern with the increase in your programming rate, and you disputed the early termination fee When we spoke today, I advised you that your service was established under the Digital Home Advantage (DHA) promotion with a 24-month commitmentBecause you agreed to the term commitment, we provided you with a monthly discount of $for months, and the Protection Plan free for six monthsWhen the free service and credits expire, the regular price is applied A sales confirmation was emailed to you at [redacted] @rocketmail.com on March 3, (the date of sale)The email detailed the terms and conditions of the DHA promotion and the billing Our records reveal that our agents offered to downgrade your programming package to lower the monthly rateThey also offered to apply a $monthly credit to your account for months to assist with the cost of service, but you declined these options Your account was disconnected on April 4, Because the service was canceled prior to the promotional fulfillment date, an early termination fee of $was appliedThe early termination fee is valid Although no credit is warranted, an exception was made and a $credit was applied to your account, making the balance due $We ask that this balance be paid in full To avoid unreturned equipment fees, please return the leased equipment to DISH NetworkA return box with label will be delivered to your home by UPS If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, Christina Atencio Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST
April 25, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On April 19, 2016, we received your correspondence, dated April 18, 2016, filed with the Revdex.com You said that you experienced technical issues with your service over the last two years and you expressed dissatisfaction with the customer service you received You requested compensation I attempted to reach you at [redacted] on April 21, and 25, I left three voice messages Our records show that you contacted DISH Network on November 3, 2015, and February 11, I reviewed these calls and I found that our agents addressed your concerns in a professional mannerIn addition, the technical issues were resolved during the callsWhile we regret any inconvenience you may have experienced, we are unable to honor your request for compensation As a courtesy, I provided you with four free Pay-Per-View couponsPlease redeem these coupons through your online account on or before July 24, If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST [redacted]
February 25, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On February 22, 2016, we received your complaint, dated February 19, 2016, filed with the Revdex.com My attempts to reach you by phone on February 23, and 25, 2016, have been unsuccessful; however, I was able to leave two voice messagesYou said you disconnected your DISH Network account because you didn’t receive the channels you were advised that you would receiveYou requested that the early termination fee be waivedA review of your account reveals that you placed your order for our service through GoDish.com LTD (713-983-2200)I have forwarded a copy of your complaint to them for reviewIn the interest of customer service, I waived the balance on your accountIf there are further questions or concerns about this issue, please feel free to contact me at (720) 514-Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted]
Complaint: I am rejecting this response because: Those boxes and remotes have been returned so please don't say what you're going to charge if you want to be sued! The remaining balance has also been paid so there is no need to return a response! Dish is terrible and I will never recommend any for services Sincerely, [redacted]
February 26, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On February 25, 2016, we received your correspondence, dated February 23, 2016, filed with the Revdex.com You stated that when you purchased your DISH Network TV service and dishNET satellite internet service, you explained your internet usage requirementsYou were assured that the GB package for the satellite internet service would meet your family’s needsThis has not been the case and this led you to disconnect your account before completing your contractual commitmentsYou feel that you were provided incorrect information when you purchased the service and you requested that you receive a discount on your disconnection fees In our February 25, 2016, email correspondence, I agreed to waive the internet early termination feeYou accepted this resolution We strive to provide excellent service and we regret that your experience was unfavorableWe appreciate your feedback and your concerns will be investigatedWe thank you for your business and we are disappointed to lose you as a member of the DISH Network family If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] Tell us why here
August 8, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On July 27, 2017, we received your complaint, dated July 26, 2017, filed with the Revdex.com You disputed the balance associated with your DISH Network account because [redacted] was unable to install their services at your home When we spoke I advised you that, while DISH Network fulfilled your order as requested and provided you with service from March 2, 2017, to July 4, 2017, I made an exception and waived your $balance, as a courtesy As I explained, DISH Network and [redacted] are separate companies, and we have no control over whether [redacted] is able to fulfill the order you placed If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/11/12) */ November 9, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On November 4, 2015, we received your complaint, dated November 3, 2015, filed with the Revdex.com You disputed the 24-month commitment associated with your DISH Network accountYou stated that you were provided incorrect information concerning downloading movies and internet service I attempted to reach you at (XXX) XXX-XXXX November 5, and 11, 2015, and I left three voicemails In my last message, I advised you that DISH Network has no control over Charter's installation schedule or their handling of new accountsI also informed you that our records indicate that your sales call was reviewed and no misinformation was foundYou were advised that you would receive Blockbuster @Home free for three months for streaming moviesNo mention of downloading movies was made As DISH Network has no control over Charter internet and as we found no misinformation was provided, we are unable to waive your 24-month commitment If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] ***
March 6, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On February 22, 2018, we received your complaint, dated February 21, 2018, filed with the Revdex.com You maintain that you fulfilled your 24-month commitment and you disputed that there was a remaining balance of $that was sent to collectionsYou stated that you were unsure what this amount was for Our records reveal that you chose to place your account on DISH Pause on February 4, A review of the call reveals that it was disclosed to you that placing your account on DISH Pause would extend you commitment by the number of months that it was on pauseYou were also advised that the account would automatically restart once the pause had expiredYour account was on DISH Pause from February 4, 2015, to November 24, Since you disconnected your service prior to fulfilling the 24-month commitment, you were charged a $early termination fee plus tax and when it went unpaid, the account was referred to collections When I spoke with you by telephone today, I advised you that I removed the early termination fee as an exceptionI notified collections to remove the account from your credit reportPlease allow six to eight weeks for it to be updated If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-#### cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***
March 22, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms***: On March 16, 2016, we received your complaint, dated March 15, 2016, filed with the Revdex.com You maintain that you were provided an offer, but when you called back the offer was no longer available to youYou indicated that you have experienced technical issues and they haven’t been correctedYou also mentioned that your yard was dug up Our records reveal that we have attempted many times to address your technical issuesWe have scheduled several technical visits that you have canceledWe have also applied numerous credit adjustments to your accountNo further technician visits or account credits will be provided On March 3, 2016, you were offered a 30% discount on your programmingSince you did not accept the offer during that call, when you called the following day to inquire, it was no longer available Please note that the Office of The President is an existing department and the final destination of our escalation processIt is not the department that addresses Revdex.com complaints The issue with your yard was resolved If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT (720) 514- cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***
October 5, Dear Ms [redacted] : On September 29, 2016, we received your correspondence, dated September 27, 2016, filed with the Revdex.com You said you are moving and you are unable to retain the service at your new residenceYou disputed the early termination fee When we spoke today, I advised you that, under the Digital Home Advantage promotion, the customer agrees to be bound to the agreement even if their residence changes I made an exception and I reduced the early termination fee to $200.00, which is half of the original $feeYou accepted this resolution You also agreed to return the leased equipment to DISH NetworkA return box and label will be delivered to your biaddress by UPSAs a courtesy, I also waived the LNBF (eyepiece of the dish) and equipment return fees from your account If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST ###-###-####
December 5, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On November 27, 2017, we received your complaint, dated November 22, 2017, filed with the Revdex.com You indicated that you did not receive a box to return the equipment, and that unreturned equipment fees were posted to your DISH Network accountBecause you have a bundled account with [redacted] service, they are sending notices that your service will be interrupted and notices of collectionsYou requested that DISH Network contact [redacted] to advise them that the equipment fees were reversed When I spoke with you by telephone today, I informed you that the $unreturned equipment fee was reversed on November 15, 2017, and a new box was sent to youSince new monthly service charges had cycled, they were deducted from the $249.00, and a $credit was transferred to [redacted] on November 28, Following our conversation, reached out to [redacted] and I received confirmation that your [redacted] bill reflected this credit We apologize for any inconvenience this may have caused If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, Gerri S [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT (720) 514- Enclosure cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
February 13, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr***: On February 13, 2018, we received your rebuttal, dated February 12, 2018, filed with the Revdex.com You expressed dissatisfaction with your customer service experience, and with the denied damage claim I requested that MrDavid B [redacted] from the DISH Network Corporate Field Resolutions Team contact you directly As a courtesy, I applied a one-time credit of $to your account for one month of service The quality of our customers' experiences is of great importance to DISH NetworkI apologize for any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Christina A [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
Complaint: [redacted] I am rejecting this response because: I would not have incurred the cost to reinstall my cable if I would have been told that they do not carry the two channels that were my favorites I do not understand why I have to pay a charge for someone lying to me This does not seem right, and I will not be satisfied until they pay the amount that I have incurred to my cable company As of this date, I do not know what that amount is because the charge will be on my February bill[redacted] ***, with Retention, told me that when I receive my bill from my cable comany I should send her a copy of the bill and they will cover the cost I really have no idea of whom I should believe [redacted] ***
Tell us why here...April 12, Mr [redacted] ** *** Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr***: On April 5, 2016, we received your correspondence, dated April 2, 2016, filed with the Revdex.comYou stated that you responded to an advertisement you received from Infinity Sales Group, an independent service providerYour current service was provided by Optimum TV and established in your roommate’s nameYou were under the impression that the new service you were purchasing would also be provided by Optimum TVAfter the installation was completed, you signed the contract and the installer leftYou then realized that DISH Network service was installedYou immediately attempted to disconnect the service and were informed that you would be charged an early termination feeYou claim that you were misled and you requested that the early termination fee be waived The sales call was reviewed and Infinity Sales Group’s records indicate that DISH Network was identified as the service provider repeatedly throughout the conversationHowever, as a courtesy, I agreed to waive your early termination fee and resolve the account balanceYou responded to my April 5, 2016, email correspondence and accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 2:pm to11:pm MDT, MON-FRI cc: Denver / Boulder Revdex.com
Initial Business Response / [redacted] (1000, 5, 2015/09/16) */ September 11, Ms [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXX Dear Ms [redacted] : On August 28, 2015, we received your complaint, dated August 25, 2015, filed with the Better Business Bureau You expressed concern with the mail you received advertising for DISH Network service Most print advertisements, but not all, are sent by companies that sell DISH Network satellite hardware and programmingThey are independent companies that set their own policies and business procedures I placed your address on our Do Not Contact listHowever, we do not share any information with the independent companies that sell our productTherefore, we suggest that you call the contact phone number on each advertisement and request to be placed on their Do Not Contact list The United States Postal Service also has some suggestions to prevent the receipt of unwanted print advertisements: [redacted] created a "Do Not Mail" registryThe [redacted] has approximately 3,membersRegistry members are no longer allowed to be contacted by members of the [redacted] Email registration is free at www.dmachoice.orgRegistration by mail is $It takes approximately two to three months before a significant reduction in junk mail is seenThe [redacted] registry provides a partial solution; junk mail may still be received from [redacted] membersThe [redacted] contact information is as follows: [redacted] There are methods available to refuse delivery from non-governmental institutionsRequest Form 1500, Application for Listing and/or Prohibitory OrderThe form was originally created to avoid circulation of sexually-oriented mail; however, the Supreme Court ruled Form can be used to refuse all undesirable mail, including junk mailWhen submitting Form 1500, include a sample piece of junk mailIt takes days to have your address added to the listYour listing is active for five years [redacted] I hope this information will assist you If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
Complaint: [redacted] I am rejecting this response because: Refer to what I shared aboveI am also not the only person this has been done to Sincerely, [redacted]
Dear Ms [redacted] : On August 5, 2016, we received your complaint, dated August 3, 2016, filed with the Revdex.com You said that you were charged for the movie package during the free periodIn addition, you indicated that you are not being billed the $a month rate you were quoted, and you are being billed a $DVR feeYou requested that your bill be corrected When we spoke, I explained that there were charges for the movie packages on your April and May billing statementsThe charges from your May statement were removed, as you received a prorated credit of $for HBO, Showtime, Cinemax and Starz and a credit of $for the DISH Movie packageAn agent then provided a $credit to offset the chargesI agreed to add a credit of $to offset the charges on your April billing statement Furthermore, I explained that the rate increased because your Protection Plan free period expired and you are now billed $a month for the serviceI removed the Protection Plan at your requestI advised you that your monthly rate is not $ If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
December 28, Ms [redacted] Re: Revdex.com Complaint # [redacted] Dear Ms [redacted] : On December 21, 2015, we received your complaint, dated December 18, 2015, filed with the Revdex.com You said that you were not advised of additional charges applied to your DISH Network accountYou also expressed concern about the level of customer service that you received I attempted to reach you at [redacted] on December 21, 22, and 27, I was not able to leave a message as each call failed after eight rings A review of the call made on December 2, 2015, to add the Heartland package revealed that the agent advised you that your next bill would be higher due to prorated chargesAs your bill for the period during which you added Heartland had already generated, a prorated charge of $was applied for service from December 2, 2015, to December 25, You were also charged for the Heartland package for your regular billing period from December 26, 2015, to January 25, 2016, bringing your balance to $ Enclosed is a copy of your December bill showing the prorated charge to which I referred We sincerely regret any confusion this issue may have causedWe also regret that the level of customer service you received did not meet your expectations If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted] Enclosure cc: Denver / Boulder Revdex.com [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/06/15) */ June 11, Mr [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr***: On June 9, 2015, we received your complaint, dated June 8, 2015, filed with the Revdex.com You expressed concern regarding ongoing technical issues with your internet serviceYou would like to cancel your internet service without penalty When we spoke by phone, I advised you that I will waive your early termination fee for your internet serviceYou may now close your internet account without penalty at any time If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) Dish did offer to let me out of the contract without penalty due to bad service and technical issuesI feel that is fair
Complaint: [redacted] I am rejecting this response because:I call Dish I was told that my bill will be around a $a month and I don't even have a movie channelI have learned a lesson look at your bill don't just pay it Sincerely, [redacted]
April 6, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On April 5, 2016, we received your correspondence, dated April 4, 2016, filed with the Revdex.com You expressed concern with the increase in your programming rate, and you disputed the early termination fee When we spoke today, I advised you that your service was established under the Digital Home Advantage (DHA) promotion with a 24-month commitmentBecause you agreed to the term commitment, we provided you with a monthly discount of $for months, and the Protection Plan free for six monthsWhen the free service and credits expire, the regular price is applied A sales confirmation was emailed to you at [redacted] @rocketmail.com on March 3, (the date of sale)The email detailed the terms and conditions of the DHA promotion and the billing Our records reveal that our agents offered to downgrade your programming package to lower the monthly rateThey also offered to apply a $monthly credit to your account for months to assist with the cost of service, but you declined these options Your account was disconnected on April 4, Because the service was canceled prior to the promotional fulfillment date, an early termination fee of $was appliedThe early termination fee is valid Although no credit is warranted, an exception was made and a $credit was applied to your account, making the balance due $We ask that this balance be paid in full To avoid unreturned equipment fees, please return the leased equipment to DISH NetworkA return box with label will be delivered to your home by UPS If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, Christina Atencio Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST
April 25, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On April 19, 2016, we received your correspondence, dated April 18, 2016, filed with the Revdex.com You said that you experienced technical issues with your service over the last two years and you expressed dissatisfaction with the customer service you received You requested compensation I attempted to reach you at [redacted] on April 21, and 25, I left three voice messages Our records show that you contacted DISH Network on November 3, 2015, and February 11, I reviewed these calls and I found that our agents addressed your concerns in a professional mannerIn addition, the technical issues were resolved during the callsWhile we regret any inconvenience you may have experienced, we are unable to honor your request for compensation As a courtesy, I provided you with four free Pay-Per-View couponsPlease redeem these coupons through your online account on or before July 24, If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST [redacted]
February 25, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On February 22, 2016, we received your complaint, dated February 19, 2016, filed with the Revdex.com My attempts to reach you by phone on February 23, and 25, 2016, have been unsuccessful; however, I was able to leave two voice messagesYou said you disconnected your DISH Network account because you didn’t receive the channels you were advised that you would receiveYou requested that the early termination fee be waivedA review of your account reveals that you placed your order for our service through GoDish.com LTD (713-983-2200)I have forwarded a copy of your complaint to them for reviewIn the interest of customer service, I waived the balance on your accountIf there are further questions or concerns about this issue, please feel free to contact me at (720) 514-Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted]
Complaint: I am rejecting this response because: Those boxes and remotes have been returned so please don't say what you're going to charge if you want to be sued! The remaining balance has also been paid so there is no need to return a response! Dish is terrible and I will never recommend any for services Sincerely, [redacted]
February 26, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On February 25, 2016, we received your correspondence, dated February 23, 2016, filed with the Revdex.com You stated that when you purchased your DISH Network TV service and dishNET satellite internet service, you explained your internet usage requirementsYou were assured that the GB package for the satellite internet service would meet your family’s needsThis has not been the case and this led you to disconnect your account before completing your contractual commitmentsYou feel that you were provided incorrect information when you purchased the service and you requested that you receive a discount on your disconnection fees In our February 25, 2016, email correspondence, I agreed to waive the internet early termination feeYou accepted this resolution We strive to provide excellent service and we regret that your experience was unfavorableWe appreciate your feedback and your concerns will be investigatedWe thank you for your business and we are disappointed to lose you as a member of the DISH Network family If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] Tell us why here
August 8, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On July 27, 2017, we received your complaint, dated July 26, 2017, filed with the Revdex.com You disputed the balance associated with your DISH Network account because [redacted] was unable to install their services at your home When we spoke I advised you that, while DISH Network fulfilled your order as requested and provided you with service from March 2, 2017, to July 4, 2017, I made an exception and waived your $balance, as a courtesy As I explained, DISH Network and [redacted] are separate companies, and we have no control over whether [redacted] is able to fulfill the order you placed If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/11/12) */ November 9, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On November 4, 2015, we received your complaint, dated November 3, 2015, filed with the Revdex.com You disputed the 24-month commitment associated with your DISH Network accountYou stated that you were provided incorrect information concerning downloading movies and internet service I attempted to reach you at (XXX) XXX-XXXX November 5, and 11, 2015, and I left three voicemails In my last message, I advised you that DISH Network has no control over Charter's installation schedule or their handling of new accountsI also informed you that our records indicate that your sales call was reviewed and no misinformation was foundYou were advised that you would receive Blockbuster @Home free for three months for streaming moviesNo mention of downloading movies was made As DISH Network has no control over Charter internet and as we found no misinformation was provided, we are unable to waive your 24-month commitment If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] ***
March 6, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On February 22, 2018, we received your complaint, dated February 21, 2018, filed with the Revdex.com You maintain that you fulfilled your 24-month commitment and you disputed that there was a remaining balance of $that was sent to collectionsYou stated that you were unsure what this amount was for Our records reveal that you chose to place your account on DISH Pause on February 4, A review of the call reveals that it was disclosed to you that placing your account on DISH Pause would extend you commitment by the number of months that it was on pauseYou were also advised that the account would automatically restart once the pause had expiredYour account was on DISH Pause from February 4, 2015, to November 24, Since you disconnected your service prior to fulfilling the 24-month commitment, you were charged a $early termination fee plus tax and when it went unpaid, the account was referred to collections When I spoke with you by telephone today, I advised you that I removed the early termination fee as an exceptionI notified collections to remove the account from your credit reportPlease allow six to eight weeks for it to be updated If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-#### cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***