June 13, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr***: On June 13, 2016, we received your complaint, dated June 9, 2016, filed with the Revdex.com You said that you were advised that your payment of $would be canceled but it was not A review of our records indicate that this issue was previously resolved through the Florida Attorney General’s Office Enclosed is a copy of our response for your records If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri June 10, Mr [redacted] Office of Citizen Services Office of the Attorney General State of Florida The Capitol, PL-Tallahassee, FL 32399- Re: Mr [redacted] Issue Number: [redacted] Dear Mr [redacted] : On June 8, 2016, we received your correspondence, dated June 8, 2016, regarding Mr [redacted] *** Mr [redacted] said that he accidentally made a payment through his bank account instead of his credit card account He requested that DISH Network cancel that payment but it was not cancelled, and this caused a non-sufficient funds (NSF) fee He also expressed concern about the level of customer service he received When I spoke with Mr***, I advised him that a review of his May 29, 2016, call recording revealed that he was told his payment would be refunded--not cancelled Our system does not allow for the cancellation of payments When Mr [redacted] contacted us later, the agents with whom he spoke explained that as his account still had a balance of $after the initial $payment was applied, his second payment through his credit card account covered that amount, leaving a credit balance of $ As the balance due was for service rendered and the initial error in making the payment was not a DISH Network error, the agents advised Mr [redacted] that DISH Network will not normally approve a refund in the situation Nevertheless, since our agent advised Mr [redacted] that he would refund the initial payment, I emailed our Refunds Team to request that they approve his refund I also applied a one-time $credit to Mr***’s DISH Network account, as a courtesy We sincerely regret any confusion this issue may have caused If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted] cc: MrRandy [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
[redacted] ** [redacted] *** [redacted] [redacted] Dear Ms ***: On January 4, 2016, we received your complaint, dated December 31, 2015, filed with the Revdex.comYou said that you were told you would receive the Mundo Max channel as part of your packageIn addition, you were advised that the internet service would support streaming servicesBecause you are not satisfied with the service, you would like to disconnect without penaltyMs [redacted] , DISH Network Dispute Resolution Specialist, contacted you by phone on January 6, 2016, to discuss your concernsShe has agreed to release you from your TV and internet commitmentsYou said that you will call her back when you are ready to close your account If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-#### [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
March 23, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] & [redacted] [redacted] Dear Mr***: On March 16, 2018, we received your rebuttal, dated March 16, 2018, filed with the Revdex.com You disagreed with the term commitment for the DISH’n It Up (DIU) equipment upgrade and mentioned your dissatisfaction with your current equipmentYou requested a refund for the DISH Protect Silver plan and to receive programming credits I regret that we were previously unable to speak directlyIt is not my intent to add to your frustration When we corresponded by email and spoke by phone today, I scheduled a free DIU Hopper equipment upgrade with no term commitment for March 24, 2018, between the hours of 12:pm and 5:pmI also applied a monthly credit of $for six months to your account Please note that our technical support agents are available to troubleshoot with our customers and if necessary, they will replace equipment or schedule a technician visit at the applicable priceWe have no record that you reported any ongoing technical concerns As previously explained, the DISH Protect Silver plan provides a discount for the technician visit and covers the shipping cost for replacement equipmentWe are unable to honor your refund request; however, you may remove this plan from your account at any time We appreciate your feedback and I apologize for any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Christina A [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
Complaint: [redacted] I am rejecting this response because: Dish advertises a quality viewing experience and this is not what I experienced from the date of installation I now have services with a new vendor and my viewing experience has been "excellent" as of the date of installation and, as it should be Dish did not deliver the quality viewing experience it advertises and makes consumers commit to contracts It feels like a trap After the termination date of services, Dish went into my checking account and withdrew the penalty fees without my consent I believe this is called, theft I'm extremely disappointed at the misleading business practice of Dish I believe Dish should be refunding me the money it took out of my checking account without my consent Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 10, 2015/10/13) */ October 7, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On October 1, 2015, we received your complaint, dated September 30, 2015, filed with the Revdex.com You stated that you have a message appearing on your TV screen that indicates that you owe money for your DISH Network billYour bill is current and you have contacted DISH Network to remove the messageYou are displeased that you are required to press OK on your remote to remove this messageYou feel that the message is harassment and it should be removed by DISH NetworkYou requested free service for a year and an apology When we spoke today, you confirmed that you had removed the messageMy attempt to explain the reason for the notice was unsuccessfulThe notice is automatically generated and cannot be blockedAlthough, your account is now current, the message was sent when the account was in non-pay disconnect situation that has since been addressed and resolvedUnfortunately, the only way to remove the message is to follow the instructions that you were given We apologize for any inconvenience that you experiencedWe are unable to meet your request for a free year of service If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/10/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I feel that it was pure harassment by Dish and everything was settled before the note on the screen arrivedI still feel that if Dish can put a harassment note on the screen then they can remove itI feel that they owe me for the harassment and will accept months of free service and will not accept anything lessDish has a reputation of harassing its customers and when the lady Shelly called she was rude and discourteous to me and hung up on me before I was finished talkingYes, I am very angry with Dish do not accept their supposed settlement aboveI feel that the customer should not have to say OK to the note on the screen as I feel it means that the customer agrees with owning money even if the customer does not owe moneyON the internet Dish is rated very low in customer service in fact it rates just above Comcast in service Final Business Response / [redacted] (4000, 14, 2015/10/22) */ October 20, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On October 15, 2015, we received your rebuttal, dated October 14, 2015, filed with the Revdex.com You continue to dispute DISH Network policy of sending a payment reminder to your TV screen that requires you to press the OK button on your remote to accept receipt of the messageYou feel that this is harassment and that the message should be removed by DISH NetworkYou feel that by pressing the OK button you are agreeing that your account is past dueAdditionally, you indicated that I hung up on you during our last conversationYou requested six months of free service When we spoke on October 7, 2015, I explained the procedure to remove the messageYou confirmed that the message was removedI attempted to explain the policy and you expressed your dissatisfactionI ended the call by informing you that I would be providing a written response to your complaint Once again, you received the message when your account was in a past-due statusYou refused to comply with the instructions you were given to remove the messageAs a result, the message popped up for longer than necessaryIt is DISH Network's policy to send this reminder as a courtesy to alert you to possible service interruptionIt can only be removed from the screen by pressing the OK button on your remoteBy pressing OK you are only confirming that you received the notificationWhile we regret that you disagree with our policy, your request for six months of free service is denied If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] ***
[redacted] Dear Mr***: On December 24, 2015, we received your complaint, dated December 23, 2015, filed with the Revdex.com You said that you were provided misinformation from PlanetDISH.com and that you were released from DISH Network's 24-month agreementYou are now disputing a withdrawal of $from your credit card account A review of your DISH Network account reveals that the $debit was for service renderedWhen the account was established, you enrolled in Credit Card Autopay (CCA)Enrollment in CCA authorizes us to debit your credit card account for any chargesSince there was a balance due, a payment was withdrawnYour credit card account information has since been removed If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-#### [redacted] ***
Complaint: [redacted] I am rejecting this response because: The company in question did not resolve this complaintThe representative from Dish Network was rude and disrespectful, along with being unclear about the course of action Dish would take to correct this issueIt is not acceptable for any company to take money from a former customerI was not a cunsumer of Dish Network for at least months when the money was taken out of my accountI personally, did not owe any money to DishWhatever balance that they felt was owed to them was not my responsibilityMy estranged wife was a Dish Network consumer and she had used my card to initially set up the accountFurthermore, the technician who installed the equipment and service had never went over terms and conditions and was more interested in getting great reviews for his work to Dish Network Corporate Office Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 4, 2015/05/22) */ May 21, Mrand Mrs [redacted] and [redacted] , [redacted] Re: Revdex.com Complaint # [redacted] - [redacted] Dear Mrand Mrs [redacted] : On May 19, 2015, we received your correspondence, dated May 18, 2015, filed with the Revdex.com You maintain that a technician took your receiver during an equipment upgrade and you disputed the unreturned equipment fee I attempted to reach you at (***) ***- [redacted] on May 19, and 21, I left three voice messages Although we have no record that the equipment was retrieved or returned to DISH Network, I made an exception and reversed the $unreturned equipment fee A refund check in the amount of $was mailed to your address on May 20, Please allow seven days for mailingThis refund is for unused service We regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-*** Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST (***) ***- [redacted] cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] ***
April 18, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms***: On April 13, 2016, we received your complaint, dated April 11, 2016, filed with the Revdex.com You said you were advised that your billing due date would be May 2, 2016, but instead, it was on April 17, You also expressed concern about your damage claim I attempted to reach you at [redacted] on April 14, and 18, 2016, and I left three voicemails In my last message, I advised you that I forwarded your complaint to our Corporate Field Resolutions (CFR) Team As they are the only team at DISH Network that handles damage claims, please continue to work with them in resolving your claim As I advised you, our records do not reflect a due date of May 2, DISH Network’s billing system automatically sets the due date for new accounts days after the account is activated As your account was activated on April 2, 2016, your first billing due date was April 17, As I explained, you can request to change your due date after two billing periods We sincerely regret any inconvenience this issue may have caused If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted] *
February 25, Mrand Mrs [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mrand Mrs [redacted] : On February 19, 2016, we received your correspondence, dated February 18, 2016, filed with the Revdex.com You said you are experiencing technical issues with the HD channels and you expressed concern with the cost of a technician visit When we spoke February 22, 2016, I informed you that DISH Network offers a 60-day warranty from the date of installation If a technician visit is requested after this date, the cost is $However, if the customer subscribes to the Protection Plan at $per month, the technician visit cost is reduced to $You disagreed with my explanation and I advised you I will follwith a letter response If you would like to subscribe to the Protection Plan, I will make an exception and waive the $technician visit feePlease note that if the Protection Plan is removed prior to days after adding it, a $fee will apply After our initial conversation, a free technician visit was completed today If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] *** Tell us why here
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] I never agreed to putting my service on hold, it was cancelledI asked them to collect their equipment which they didn'tI was extremely disappointed with the service and feel they took advantage of meI also never gave them permission to access my checking account and take out withdrawals after a year
January 22, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr***: On January 15, 2016, we received your complaint, dated January 13, 2016, filed with the Revdex.com I unsuccessfully attempted to contact you at [redacted] on January 18, and 21, 2016, and I left one message, as there was no further options to leave a message You indicated that you placed your account on DISH Pause, but you are now receiving bills for regular service charges A review of your account reveals that on September 22, 2015, you called to place the account on DISH Pause and it was scheduled for three monthsAfter this time frame was reached on December 22, 2015, your service was automatically restartedNotification that DISH Pause expired was also sent to [redacted] @gmail.com on that same date A review of your September 22, 2015, call reveals that the customer service agent informed you several times that DISH Pause was for three months and your service would be automatically restarted afterwardPlease note that DISH Network offers DISH Pause as an option for temporary situations when the service cannot be used--it is not a long-term solution As an exception, I removed your outstanding balance of $and placed the account on DISH Pause for nine monthsPlease contact me if the account is to remain on pause or be disconnectedOnce the DISH Pause expires, you will begin to be billed for service If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT
Initial Business Response / [redacted] (1000, 4, 2015/11/18) */ November 16, 2015 [redacted] XXXXX [redacted] XXXXX Re: BBB Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms. ***: On November 16, 2015, we received your complaint, dated November 13, 2015, filed... with the RevDex.com. You said that you were told you were under a contract and when you received a copy of the agreement, you stated that the signature is not yours. A review of your account reveals that you spoke with Ms. Nicole Steffani, an Executive Escalations specialist on November 13, 2015. She agreed to waive your early termination fee and your account now has a zero balance. Please note, the signature that is gathered is not on a paper documentit is on an electronic tablet. The electronic stylus used with the tablet may not track as quickly as a pen. Therefore, your signature may look distorted. If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT (XXX) XXX-XXXX cc: Denver / Boulder RevDex.com 1020 Cherokee St. Denver, CO XXXXX [redacted] ***
Initial Business Response / [redacted] (4000, 8, 2015/08/18) */ August 13, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear [redacted] : On August 7, 2015, we received your correspondence, dated August 6, 2015, filed with the Revdex.com You disputed the fees for the return of the leased equipment to DISH NetworkYou requested a refund of $ I attempted to reach you at (XXX) XXX-XXXX on August 11, and 13, I left three voice messagesAlthough you returned my call, we were unable to speak directly A review of your account indicates that you participated in the DISH'n It Up promotionUnder this promotion, you agreed to return the leased equipment to DISH Network and bear all cost and expenses of the returnBecause we do not have a local warehouse drop-off location, we provide our customers with return boxes and labelsAs a courtesy, the three $box return fees were removed from your account on August 5, In addition, a refund of $was applied to your credit card account ending in on August 12, This refund is for the last payment made for the service period of July 20, 2015, through August 19, Please note that the remaining credit of $is for adjustments applied to your account, not for over payment; therefore, no additional refund is warrantedI regret any confusion If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Final Consumer Response / [redacted] (4200, 6, 2015/08/11) */ I called dish as I had a question in regards to returning the boxes and I demanded a managerthe woman I spoke to stated she would credit me the $and issue my refund of $told me I should see it back in my account in 5-daysI a waiting to see if she did refund me
Complaint: [redacted] I am rejecting this response because:The customer service representatives were rude Their refund site clearly states that I do not have to return remotes The sales rep was intentionally rude and added the return fee, i've never had to pay in the past, and said find the remotes and return them too CONFLICTING INFORMATION From the service rep, and the rude customer service rep I have been with the company for many times many years, and it is out of my control my new place can't have dish network I want the refunded Sincerely, [redacted]
December 5, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On November 29, 2017, we received your complaint, dated November 28, 2017, filed with the Revdex.com You claim that you were unable to resolve a billing issue because our customer service agents did not speak clear EnglishTherefore, you disconnected your service and disputed the early termination feeYou requested that the account be removed from collections You established this account under the Digital Home Advantage (DHA) 24-month agreement (copy enclosed) on March 26, 2015, which included an early termination fee if the commitment was not fulfilledThe service was disconnected due to non-payment on April 22, 2016, and an early termination fee was applied to your account We were able to locate one call on March 29, A review of this call reveals that the agent spoke perfect EnglishThe agent advised you that your 12-month promotion ($monthly credit) expired and you were now being billed the regular rateHe offered to lower our package or to provide you with a $monthly credit, but you declinedDuring the call he also reminded you of the commitment and the early termination fee The last payment we received was on February 27, 2017, for $No further payments were made and the balance carried over, which resulted in the service being disconnected for non-payment on April 22, Since you did not fulfill your commitment, you were charged a $early termination feeYou were also billed a $equipment return fee and $for service rendered The total balance of $was sent to collections on June 3, 2016, and was not paid until November 13, When I spoke with you by telephone today, I advised you that your credit file will be updated to show that the debt was paid; however, it cannot be removed completely from your file During our conversation, you requested all records for your accountTo receive the account records you requested, we require a subpoena be provided to DISH Network L.L.Cvia fax (720) 514-or mail: DISH Network L.L.C, Attn: Subpoena Request, PO Box 6655, Englewood, CO If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Gerri S [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT (720) 514- Enclosure cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
June 13, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On June 10, 2016, we received your complaint, dated June 9, 2016, filed with the Revdex.com You indicated that you previously requested not to be contacted by DISH Network; however, you continue to receive mailings Our records confirm that your phone number and address are on our internal Do Not Contact (DNC) list Please be advised that most print advertisements, but not all, are sent by companies that sell DISH Network satellite hardware and programmingThey are independent companies that set their own policies and business proceduresAs we do not share any information with the independent companies that sell our product, we suggest that you call the contact phone number on each advertisement and request to be placed on their DNC list The United States Postal Service also has some suggestions to prevent the receipt of unwanted print advertisements: The Direct Marketing Association (DMA) created a "Do Not Mail" registryThe DMA has approximately 3,membersRegistry members are no longer allowed to be contacted by members of the DMAEmail registration is free at www.dmachoice.orgRegistration by mail is $It takes approximately two to three months before a significant reduction in junk mail is seenThe DMA registry provides a partial solution; junk mail can still be received from non-DMA membersThe DMA contact information is as follows: DMAchoice Direct Marketing Association PO Box Carmel, NY dmachoice.org There are methods available to refuse delivery from non-governmental institutionsRequest Form 1500, Application for Listing and/or Prohibitory OrderThe form was originally created to avoid circulation of sexually-oriented mailThe Supreme Court ruled Form can be used to refuse all undesirable mail, including junk mailWhen submitting Form 1500, include a sample piece of junk mailIt takes days to have your address added to the listYour listing is active for five years The Prohibitory Order Processing Center contact information is: U.SPostal Service PO Box Memphis TN 38173-usps.com/forms/_pdf/ps1500.pdf If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT [redacted]
May 13, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On May 10, 2016, we received your complaint, dated May 10, 2016, filed with the Revdex.com You said that a payment was collected from your credit card account the day after you closed your DISH Network accountYou expressed concern regarding the time it is taking to receive a refundYou requested the refund, and to be compensated When we spoke I explained that you had chosen our Credit Card AutoPay (CCA) option which is scheduled to collect a payment on the 27th of each month, and when you closed your account on April 26, 2016, it was too late to stop the CCA collectionWe ask that our customers contact us at least three business days before a scheduled payment to have the CCA option removed We received your payment through an electronic funds transferThis requires that we hold the payment for days before we can process a refundOnce a refund is submitted, it may take up to three business days to process itAlso, it may take your credit card provider an additional three business days to return your fundsOur records reflect that the refund was processed on May 11, I am unable to meet your request for compensation If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT
May 23, 2017 [redacted] ** [redacted] Re: BBB Complaint # [redacted] [redacted] Dear [redacted] On May 18, 2017, we received your complaint, dated May 8, 2017, filed with the RevDex.com. You expressed further concern with the reporting of your account balance to collections, and the information in my previous letter. You also stated that you received a billing statement reflecting a zero balance. As previously advised, our attempts to debit your credit card account for the early termination fee of $60.00 were unsuccessful. Additionally, the billing statements that were mailed on November 16, 2016, and December 16, 2016, were sent to the billing address on your account, which is correct. The balance was reported to a collection agency on December 28, 2016, because it was not paid. As indicated in my voicemail on May 8, 2017, the balance of $144.30 is still owed to DISH Network. Once the balance is paid in full, I am willing to make an exception and remove the information from the credit bureaus. If there are further questions or concerns about this issue, please feel free to contact me at [redacted] . Sincerely, [redacted] [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
June 13, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr***: On June 13, 2016, we received your complaint, dated June 9, 2016, filed with the Revdex.com You said that you were advised that your payment of $would be canceled but it was not A review of our records indicate that this issue was previously resolved through the Florida Attorney General’s Office Enclosed is a copy of our response for your records If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri June 10, Mr [redacted] Office of Citizen Services Office of the Attorney General State of Florida The Capitol, PL-Tallahassee, FL 32399- Re: Mr [redacted] Issue Number: [redacted] Dear Mr [redacted] : On June 8, 2016, we received your correspondence, dated June 8, 2016, regarding Mr [redacted] *** Mr [redacted] said that he accidentally made a payment through his bank account instead of his credit card account He requested that DISH Network cancel that payment but it was not cancelled, and this caused a non-sufficient funds (NSF) fee He also expressed concern about the level of customer service he received When I spoke with Mr***, I advised him that a review of his May 29, 2016, call recording revealed that he was told his payment would be refunded--not cancelled Our system does not allow for the cancellation of payments When Mr [redacted] contacted us later, the agents with whom he spoke explained that as his account still had a balance of $after the initial $payment was applied, his second payment through his credit card account covered that amount, leaving a credit balance of $ As the balance due was for service rendered and the initial error in making the payment was not a DISH Network error, the agents advised Mr [redacted] that DISH Network will not normally approve a refund in the situation Nevertheless, since our agent advised Mr [redacted] that he would refund the initial payment, I emailed our Refunds Team to request that they approve his refund I also applied a one-time $credit to Mr***’s DISH Network account, as a courtesy We sincerely regret any confusion this issue may have caused If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted] cc: MrRandy [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
[redacted] ** [redacted] *** [redacted] [redacted] Dear Ms ***: On January 4, 2016, we received your complaint, dated December 31, 2015, filed with the Revdex.comYou said that you were told you would receive the Mundo Max channel as part of your packageIn addition, you were advised that the internet service would support streaming servicesBecause you are not satisfied with the service, you would like to disconnect without penaltyMs [redacted] , DISH Network Dispute Resolution Specialist, contacted you by phone on January 6, 2016, to discuss your concernsShe has agreed to release you from your TV and internet commitmentsYou said that you will call her back when you are ready to close your account If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-#### [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
March 23, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] & [redacted] [redacted] Dear Mr***: On March 16, 2018, we received your rebuttal, dated March 16, 2018, filed with the Revdex.com You disagreed with the term commitment for the DISH’n It Up (DIU) equipment upgrade and mentioned your dissatisfaction with your current equipmentYou requested a refund for the DISH Protect Silver plan and to receive programming credits I regret that we were previously unable to speak directlyIt is not my intent to add to your frustration When we corresponded by email and spoke by phone today, I scheduled a free DIU Hopper equipment upgrade with no term commitment for March 24, 2018, between the hours of 12:pm and 5:pmI also applied a monthly credit of $for six months to your account Please note that our technical support agents are available to troubleshoot with our customers and if necessary, they will replace equipment or schedule a technician visit at the applicable priceWe have no record that you reported any ongoing technical concerns As previously explained, the DISH Protect Silver plan provides a discount for the technician visit and covers the shipping cost for replacement equipmentWe are unable to honor your refund request; however, you may remove this plan from your account at any time We appreciate your feedback and I apologize for any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Christina A [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
Complaint: [redacted] I am rejecting this response because: Dish advertises a quality viewing experience and this is not what I experienced from the date of installation I now have services with a new vendor and my viewing experience has been "excellent" as of the date of installation and, as it should be Dish did not deliver the quality viewing experience it advertises and makes consumers commit to contracts It feels like a trap After the termination date of services, Dish went into my checking account and withdrew the penalty fees without my consent I believe this is called, theft I'm extremely disappointed at the misleading business practice of Dish I believe Dish should be refunding me the money it took out of my checking account without my consent Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 10, 2015/10/13) */ October 7, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On October 1, 2015, we received your complaint, dated September 30, 2015, filed with the Revdex.com You stated that you have a message appearing on your TV screen that indicates that you owe money for your DISH Network billYour bill is current and you have contacted DISH Network to remove the messageYou are displeased that you are required to press OK on your remote to remove this messageYou feel that the message is harassment and it should be removed by DISH NetworkYou requested free service for a year and an apology When we spoke today, you confirmed that you had removed the messageMy attempt to explain the reason for the notice was unsuccessfulThe notice is automatically generated and cannot be blockedAlthough, your account is now current, the message was sent when the account was in non-pay disconnect situation that has since been addressed and resolvedUnfortunately, the only way to remove the message is to follow the instructions that you were given We apologize for any inconvenience that you experiencedWe are unable to meet your request for a free year of service If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/10/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I feel that it was pure harassment by Dish and everything was settled before the note on the screen arrivedI still feel that if Dish can put a harassment note on the screen then they can remove itI feel that they owe me for the harassment and will accept months of free service and will not accept anything lessDish has a reputation of harassing its customers and when the lady Shelly called she was rude and discourteous to me and hung up on me before I was finished talkingYes, I am very angry with Dish do not accept their supposed settlement aboveI feel that the customer should not have to say OK to the note on the screen as I feel it means that the customer agrees with owning money even if the customer does not owe moneyON the internet Dish is rated very low in customer service in fact it rates just above Comcast in service Final Business Response / [redacted] (4000, 14, 2015/10/22) */ October 20, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On October 15, 2015, we received your rebuttal, dated October 14, 2015, filed with the Revdex.com You continue to dispute DISH Network policy of sending a payment reminder to your TV screen that requires you to press the OK button on your remote to accept receipt of the messageYou feel that this is harassment and that the message should be removed by DISH NetworkYou feel that by pressing the OK button you are agreeing that your account is past dueAdditionally, you indicated that I hung up on you during our last conversationYou requested six months of free service When we spoke on October 7, 2015, I explained the procedure to remove the messageYou confirmed that the message was removedI attempted to explain the policy and you expressed your dissatisfactionI ended the call by informing you that I would be providing a written response to your complaint Once again, you received the message when your account was in a past-due statusYou refused to comply with the instructions you were given to remove the messageAs a result, the message popped up for longer than necessaryIt is DISH Network's policy to send this reminder as a courtesy to alert you to possible service interruptionIt can only be removed from the screen by pressing the OK button on your remoteBy pressing OK you are only confirming that you received the notificationWhile we regret that you disagree with our policy, your request for six months of free service is denied If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] ***
[redacted] Dear Mr***: On December 24, 2015, we received your complaint, dated December 23, 2015, filed with the Revdex.com You said that you were provided misinformation from PlanetDISH.com and that you were released from DISH Network's 24-month agreementYou are now disputing a withdrawal of $from your credit card account A review of your DISH Network account reveals that the $debit was for service renderedWhen the account was established, you enrolled in Credit Card Autopay (CCA)Enrollment in CCA authorizes us to debit your credit card account for any chargesSince there was a balance due, a payment was withdrawnYour credit card account information has since been removed If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-#### [redacted] ***
Complaint: [redacted] I am rejecting this response because: The company in question did not resolve this complaintThe representative from Dish Network was rude and disrespectful, along with being unclear about the course of action Dish would take to correct this issueIt is not acceptable for any company to take money from a former customerI was not a cunsumer of Dish Network for at least months when the money was taken out of my accountI personally, did not owe any money to DishWhatever balance that they felt was owed to them was not my responsibilityMy estranged wife was a Dish Network consumer and she had used my card to initially set up the accountFurthermore, the technician who installed the equipment and service had never went over terms and conditions and was more interested in getting great reviews for his work to Dish Network Corporate Office Sincerely, [redacted]
Complaint: I am rejecting this response because: I will only accept a refund due to misrepresentation Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 4, 2015/05/22) */ May 21, Mrand Mrs [redacted] and [redacted] , [redacted] Re: Revdex.com Complaint # [redacted] - [redacted] Dear Mrand Mrs [redacted] : On May 19, 2015, we received your correspondence, dated May 18, 2015, filed with the Revdex.com You maintain that a technician took your receiver during an equipment upgrade and you disputed the unreturned equipment fee I attempted to reach you at (***) ***- [redacted] on May 19, and 21, I left three voice messages Although we have no record that the equipment was retrieved or returned to DISH Network, I made an exception and reversed the $unreturned equipment fee A refund check in the amount of $was mailed to your address on May 20, Please allow seven days for mailingThis refund is for unused service We regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-*** Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST (***) ***- [redacted] cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] ***
April 18, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms***: On April 13, 2016, we received your complaint, dated April 11, 2016, filed with the Revdex.com You said you were advised that your billing due date would be May 2, 2016, but instead, it was on April 17, You also expressed concern about your damage claim I attempted to reach you at [redacted] on April 14, and 18, 2016, and I left three voicemails In my last message, I advised you that I forwarded your complaint to our Corporate Field Resolutions (CFR) Team As they are the only team at DISH Network that handles damage claims, please continue to work with them in resolving your claim As I advised you, our records do not reflect a due date of May 2, DISH Network’s billing system automatically sets the due date for new accounts days after the account is activated As your account was activated on April 2, 2016, your first billing due date was April 17, As I explained, you can request to change your due date after two billing periods We sincerely regret any inconvenience this issue may have caused If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted] *
February 25, Mrand Mrs [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mrand Mrs [redacted] : On February 19, 2016, we received your correspondence, dated February 18, 2016, filed with the Revdex.com You said you are experiencing technical issues with the HD channels and you expressed concern with the cost of a technician visit When we spoke February 22, 2016, I informed you that DISH Network offers a 60-day warranty from the date of installation If a technician visit is requested after this date, the cost is $However, if the customer subscribes to the Protection Plan at $per month, the technician visit cost is reduced to $You disagreed with my explanation and I advised you I will follwith a letter response If you would like to subscribe to the Protection Plan, I will make an exception and waive the $technician visit feePlease note that if the Protection Plan is removed prior to days after adding it, a $fee will apply After our initial conversation, a free technician visit was completed today If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] *** Tell us why here
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] I never agreed to putting my service on hold, it was cancelledI asked them to collect their equipment which they didn'tI was extremely disappointed with the service and feel they took advantage of meI also never gave them permission to access my checking account and take out withdrawals after a year
January 22, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr***: On January 15, 2016, we received your complaint, dated January 13, 2016, filed with the Revdex.com I unsuccessfully attempted to contact you at [redacted] on January 18, and 21, 2016, and I left one message, as there was no further options to leave a message You indicated that you placed your account on DISH Pause, but you are now receiving bills for regular service charges A review of your account reveals that on September 22, 2015, you called to place the account on DISH Pause and it was scheduled for three monthsAfter this time frame was reached on December 22, 2015, your service was automatically restartedNotification that DISH Pause expired was also sent to [redacted] @gmail.com on that same date A review of your September 22, 2015, call reveals that the customer service agent informed you several times that DISH Pause was for three months and your service would be automatically restarted afterwardPlease note that DISH Network offers DISH Pause as an option for temporary situations when the service cannot be used--it is not a long-term solution As an exception, I removed your outstanding balance of $and placed the account on DISH Pause for nine monthsPlease contact me if the account is to remain on pause or be disconnectedOnce the DISH Pause expires, you will begin to be billed for service If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT
Initial Business Response / [redacted] (1000, 4, 2015/11/18) */ November 16, 2015 [redacted] XXXXX [redacted] XXXXX Re: BBB Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms. ***: On November 16, 2015, we received your complaint, dated November 13, 2015, filed... with the RevDex.com. You said that you were told you were under a contract and when you received a copy of the agreement, you stated that the signature is not yours. A review of your account reveals that you spoke with Ms. Nicole Steffani, an Executive Escalations specialist on November 13, 2015. She agreed to waive your early termination fee and your account now has a zero balance. Please note, the signature that is gathered is not on a paper documentit is on an electronic tablet. The electronic stylus used with the tablet may not track as quickly as a pen. Therefore, your signature may look distorted. If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT (XXX) XXX-XXXX cc: Denver / Boulder RevDex.com 1020 Cherokee St. Denver, CO XXXXX [redacted] ***
Initial Business Response / [redacted] (4000, 8, 2015/08/18) */ August 13, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear [redacted] : On August 7, 2015, we received your correspondence, dated August 6, 2015, filed with the Revdex.com You disputed the fees for the return of the leased equipment to DISH NetworkYou requested a refund of $ I attempted to reach you at (XXX) XXX-XXXX on August 11, and 13, I left three voice messagesAlthough you returned my call, we were unable to speak directly A review of your account indicates that you participated in the DISH'n It Up promotionUnder this promotion, you agreed to return the leased equipment to DISH Network and bear all cost and expenses of the returnBecause we do not have a local warehouse drop-off location, we provide our customers with return boxes and labelsAs a courtesy, the three $box return fees were removed from your account on August 5, In addition, a refund of $was applied to your credit card account ending in on August 12, This refund is for the last payment made for the service period of July 20, 2015, through August 19, Please note that the remaining credit of $is for adjustments applied to your account, not for over payment; therefore, no additional refund is warrantedI regret any confusion If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Final Consumer Response / [redacted] (4200, 6, 2015/08/11) */ I called dish as I had a question in regards to returning the boxes and I demanded a managerthe woman I spoke to stated she would credit me the $and issue my refund of $told me I should see it back in my account in 5-daysI a waiting to see if she did refund me
Complaint: [redacted] I am rejecting this response because:The customer service representatives were rude Their refund site clearly states that I do not have to return remotes The sales rep was intentionally rude and added the return fee, i've never had to pay in the past, and said find the remotes and return them too CONFLICTING INFORMATION From the service rep, and the rude customer service rep I have been with the company for many times many years, and it is out of my control my new place can't have dish network I want the refunded Sincerely, [redacted]
December 5, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On November 29, 2017, we received your complaint, dated November 28, 2017, filed with the Revdex.com You claim that you were unable to resolve a billing issue because our customer service agents did not speak clear EnglishTherefore, you disconnected your service and disputed the early termination feeYou requested that the account be removed from collections You established this account under the Digital Home Advantage (DHA) 24-month agreement (copy enclosed) on March 26, 2015, which included an early termination fee if the commitment was not fulfilledThe service was disconnected due to non-payment on April 22, 2016, and an early termination fee was applied to your account We were able to locate one call on March 29, A review of this call reveals that the agent spoke perfect EnglishThe agent advised you that your 12-month promotion ($monthly credit) expired and you were now being billed the regular rateHe offered to lower our package or to provide you with a $monthly credit, but you declinedDuring the call he also reminded you of the commitment and the early termination fee The last payment we received was on February 27, 2017, for $No further payments were made and the balance carried over, which resulted in the service being disconnected for non-payment on April 22, Since you did not fulfill your commitment, you were charged a $early termination feeYou were also billed a $equipment return fee and $for service rendered The total balance of $was sent to collections on June 3, 2016, and was not paid until November 13, When I spoke with you by telephone today, I advised you that your credit file will be updated to show that the debt was paid; however, it cannot be removed completely from your file During our conversation, you requested all records for your accountTo receive the account records you requested, we require a subpoena be provided to DISH Network L.L.Cvia fax (720) 514-or mail: DISH Network L.L.C, Attn: Subpoena Request, PO Box 6655, Englewood, CO If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Gerri S [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT (720) 514- Enclosure cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
June 13, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On June 10, 2016, we received your complaint, dated June 9, 2016, filed with the Revdex.com You indicated that you previously requested not to be contacted by DISH Network; however, you continue to receive mailings Our records confirm that your phone number and address are on our internal Do Not Contact (DNC) list Please be advised that most print advertisements, but not all, are sent by companies that sell DISH Network satellite hardware and programmingThey are independent companies that set their own policies and business proceduresAs we do not share any information with the independent companies that sell our product, we suggest that you call the contact phone number on each advertisement and request to be placed on their DNC list The United States Postal Service also has some suggestions to prevent the receipt of unwanted print advertisements: The Direct Marketing Association (DMA) created a "Do Not Mail" registryThe DMA has approximately 3,membersRegistry members are no longer allowed to be contacted by members of the DMAEmail registration is free at www.dmachoice.orgRegistration by mail is $It takes approximately two to three months before a significant reduction in junk mail is seenThe DMA registry provides a partial solution; junk mail can still be received from non-DMA membersThe DMA contact information is as follows: DMAchoice Direct Marketing Association PO Box Carmel, NY dmachoice.org There are methods available to refuse delivery from non-governmental institutionsRequest Form 1500, Application for Listing and/or Prohibitory OrderThe form was originally created to avoid circulation of sexually-oriented mailThe Supreme Court ruled Form can be used to refuse all undesirable mail, including junk mailWhen submitting Form 1500, include a sample piece of junk mailIt takes days to have your address added to the listYour listing is active for five years The Prohibitory Order Processing Center contact information is: U.SPostal Service PO Box Memphis TN 38173-usps.com/forms/_pdf/ps1500.pdf If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT [redacted]
May 13, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On May 10, 2016, we received your complaint, dated May 10, 2016, filed with the Revdex.com You said that a payment was collected from your credit card account the day after you closed your DISH Network accountYou expressed concern regarding the time it is taking to receive a refundYou requested the refund, and to be compensated When we spoke I explained that you had chosen our Credit Card AutoPay (CCA) option which is scheduled to collect a payment on the 27th of each month, and when you closed your account on April 26, 2016, it was too late to stop the CCA collectionWe ask that our customers contact us at least three business days before a scheduled payment to have the CCA option removed We received your payment through an electronic funds transferThis requires that we hold the payment for days before we can process a refundOnce a refund is submitted, it may take up to three business days to process itAlso, it may take your credit card provider an additional three business days to return your fundsOur records reflect that the refund was processed on May 11, I am unable to meet your request for compensation If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT
May 23, 2017 [redacted] ** [redacted] Re: BBB Complaint # [redacted] [redacted] Dear [redacted] On May 18, 2017, we received your complaint, dated May 8, 2017, filed with the RevDex.com. You expressed further concern with the reporting of your account balance to collections, and the information in my previous letter. You also stated that you received a billing statement reflecting a zero balance. As previously advised, our attempts to debit your credit card account for the early termination fee of $60.00 were unsuccessful. Additionally, the billing statements that were mailed on November 16, 2016, and December 16, 2016, were sent to the billing address on your account, which is correct. The balance was reported to a collection agency on December 28, 2016, because it was not paid. As indicated in my voicemail on May 8, 2017, the balance of $144.30 is still owed to DISH Network. Once the balance is paid in full, I am willing to make an exception and remove the information from the credit bureaus. If there are further questions or concerns about this issue, please feel free to contact me at [redacted] . Sincerely, [redacted] [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***