March 3, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear MsSpeed: On March 3, 2016, we received your correspondence, dated March 2, 2016, filed with the Revdex.comYou stated that you recently purchased DISH Network serviceYou received a reminder call prior to your service installationThe message offered you a $credit if your technician was late arriving for your installationYour technician was delayed in completing your installationYou were displeased with the quality of the installation, and you experienced signal lossAdditionally, when you contacted DISH Network to obtain the $credit, the offer was disputedThis led you to disconnect your accountYou requested that your early termination fee be waived, and you would like your $activation fee refunded When we spoke today, I apologized for your experienceAs a courtesy, I offered to waive your early termination fee and refund your $paymentYou accepted this resolutionWe strive to provide excellent service and we regret that your experience was unfavorableWe thank you for your business and we are disappointed to lose you as a member of the DISH Network familyIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-#### cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***Tell us why here
September 30, Dear Mr [redacted] : On September 26, 2016, we received your complaint, dated September 23, 2016, filed with the Revdex.com You stated that you recently disconnected your DISH Network serviceYou indicated you were billed for a [redacted] model receiver that you purchased and request that this charge be reversed You would also like the $credit balance refunded When we spoke today, I advised you that I corrected the status of your receiver and reversed the chargeAdditionally, I have requested a refund for the $credit balanceYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-####
September 14, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On September 7, 2017, we received your complaint, dated September 6, 2017, filed with the Revdex.com You said you have yet to receive your gift cardYou also indicated that the promised receiver was not installed When we spoke today, I informed you that I will honor the $gift card offerPlease allow eight weeks for processing and mailing Our records reveal that during the installation, our technician called in and requested that the receiver be modified to the model receiver, as your TV was not compatible with the *** We appreciate your feedback and your concerns will be addressed internallyThe quality of our customers' experiences is of great importance to DISH NetworkI apologize for any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
Initial Business Response / [redacted] (1000, 6, 2015/10/16) */ October 15, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On October 14, 2015, we received your complaint, dated October 13, 2015, filed with the Revdex.com You said that DISH Network debited your bank account without your permission and you requested refund of $ When we spoke, I advised you that our records indicate both payments made on October 1, 2015, were made manually through your online accountOne payment was made at 7:am MDT and the other at 8:am MDT You advised me to keep the credit balance on your account and apply it toward your next month's balance Because we appreciate your business, I applied a monthly $credit for six months If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] ***
Complaint: [redacted] I am rejecting this response because: You have still not addressed the original issueI never asked for this protection plan in the first placeYour refusal to make this situation right in the first place has lead to the situationI am simply standing on principal at this pointWhat you did to me is WRONGI have no intention of changing my mind about this complaint as long as your company continues to defend this actionIt's not about the money, although, it was hard earned money, wrongfully taken from my familyI would suggest that you look at the big picture and do the right thing instead of doubling down on a bad decisionOtherwise, this complaint will stay for anyone who considers using your company, to viewAs it shouldLearn something about customer serviceI have worked in retail for well over a decade and would never even consider treating a customer this wayI want customers to feel they are treated fairly, adding charges for unwanted services is not fairI hope common sense enters in somewhere, but by now I don't expect itI am amazed at the length your company is willing to go to keep money you took from me for a service I never asked forUnbelievable, and still NOT ACCEPTABLE Sincerely, [redacted]
January 11, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On January 6, 2016, we received your complaint, dated January 5, 2016, filed with the Revdex.com You said that you have not received a reimbursement check you were promised when you placed you order for serviceYou requested to receive the check and that you be compensated for your time When we spoke, I informed you that the reimbursement check was sent on September 4, 2015, to your physical addressI advised you that we will reissue the check and that it can take six to eight weeks for processing and shippingWe also applied a $monthly credit to your account for six months If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT [redacted]
September 7, Dear Ms [redacted] : On August 30, 2016, we received your complaint, dated August 29, 2016, filed with the Revdex.com My attempts to reach you by phone on September 1, and 7, 2016, have been unsuccessful I was not given the option to leave a voice message You said that you disconnected your DISH Network account due to the takedown of your local channel You requested that we release your from your contract We are pleased to announce that we reached an agreement with Tribune Broadcasting and their local channels have been restoredHowever, because we don’t own the channels we provide, our contract states that programming is subject to changeAlthough we are unwilling to waive your early termination fee, it can be waived if you restart your account If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
Complaint: I am rejecting this response because: these charges were not authorized by me and I am not sure what more information is needed to be refundedI provided the each charge amount $63.30, $and $Clearly something is wrong with three separate charges to an accountThe money needs to be refunded asap Sincerely, [redacted] ***
May 18, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On May 18, 2016, we received your complaint, dated May 13, 2016, filed with the Revdex.com You indicated that when you ordered DISH Network TV service, it was to be bundled with phone serviceSubsequently, you discovered that the phone service was not available in your areaYou maintain that because of this, you were offered a credit to your account for two years This account was activated on June 3, 2015, under the Digital Home Advantage (DHA) agreement and internet agreementBoth agreements included a 24-month commitment You also took advantage of the 12-month promotion that provided you with a $monthly credit for the first months of your agreementsThese credits expired on your March 18, 2016, billing statement The call recording from June 23, 2015, reveals that the customer service agent offered you a $monthly credit for months--there is no mention of months When I spoke with you by telephone today, I informed you that all credits have expired and you are being billed correctlyNo further credits are dueYou have been released from both 24-month commitments If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT [redacted]
March 22, 2016 Mr. [redacted] ** [redacted] Re: BBB Complaint # [redacted] ... [redacted] - [redacted] Dear Mr. [redacted] : On March 21, 2016, we received your complaint, dated March 21, 2016, filed with the RevDex.com. You maintain that you are experiencing unresolved technical issues with your internet service. You stated that although a technician was sent to your home, he did not relocate the satellite dish as promised. Our records do not show that you have contacted us regarding technical issues since the technician visit was completed on January 26, 2016. When I spoke with you by phone today, I advised you that I scheduled an appointment to relocate the internet dish. The appointment is scheduled for March 28, 2016. I also applied a credit of $89.98 for the time without service for your internet service only. If there are further questions or concerns about this issue, please feel free to contact me at [redacted] . Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT [redacted] cc: Denver / Boulder RevDex.com [redacted] [redacted] ** [redacted] [redacted] ***
Tell us why here..March 21, Mr [redacted] ** *** Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr***: On March 21, 2016, we received your complaint, dated March 18, 2016, filed with the Revdex.comYou asked for your monthly rate and you requested an apologyYour monthly rate for the next five billing cycles will remain $144.05, barring any changes to programming you may makeWe sincerely apologize for any confusion this issue may have causedIf there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted] cc: Denver / Boulder Revdex.com [redacted] *** [redacted] ** *** [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/10/27) */ October 26, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] On October 23, 2015, we received your complaint, dated October 22, 2015, filed with the Revdex.com You said that you experienced technical issues which led to you disconnecting your account When we spoke, I advised you that I waived your $early termination fee due to the issues that you experienced, and I refunded $to your credit card account We sincerely regret any inconvenience this issue may have caused If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] ***
January 18, 2016 Mr. [redacted] ** [redacted] Re: BBB Complaint # [redacted] [redacted] - [redacted] Dear Mr. ***: On January 15, 2016, we received your rebuttal, dated January 14, 2016, filed with the RevDex.com. You maintain that you were offered a rate of $43.49 for 25 months. As I stated in my previous response, there is no record of this offer and no further credit will be applied. If there are further questions or concerns about this issue, please feel free to contact me at [redacted] . Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT [redacted] *
September 16, Dear Mr***: On September 7, 2016, we received your complaint, dated September 16, 2016, filed with the Revdex.com You expressed concern with an ongoing technical issue that has been preventing you from receiving programmingYou maintain that you notified DISH Network of the issue multiple times, but it has not been resolved, and it was only after you threatened to cancel your service that anyone offered to send a technician to resolve itYou requested to either cancel your account without penalty or to receive a credit for the period of time that you've been without service When we spoke, you indicated that the technical issue has since been resolved and your service is working properlyI advised you that your account has been credited for the period you were without serviceAdditionally, I added seven Pay-Per-View movie coupons to your accountPlease go to www.mydish.com/mycertificates to redeem them We strive to provide excellent service and we regret that your experience was unfavorable We appreciate your feedback and your concerns will be used to improve our customers’ interactions with our agents If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 7:am-3:pm MST, MON-FRI ###-###-####
April 18, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr***: On April 15, 2016, we received your correspondence, dated April 14, 2016, filed with the Revdex.com You stated that you recently added a Joey receiver to your DISH Network accountYou indicated that you were not informed that this equipment addition would require a new contract on your accountYou would like to return the equipment and requested that your previous contract be restored When we spoke on April 15, 2016, I advised you that I reviewed your recorded call, which confirmed the commitment was disclosedHowever, as a courtesy, I offered to waive the commitment and reactivate the Joey receiverYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI [redacted]
December 11, Mr [redacted] Re: Revdex.com Complaint # [redacted] [redacted] ###-###-#### Dear Mr***: On December 11, 2015, we received your correspondence, dated December 10, 2015, filed with the Revdex.com Your sister-in-law, Ms [redacted] , filed this correspondence on your behalfYou expressed concern with the customer service you received, and you disputed the termination fee due When I spoke with Ms [redacted] today, I advised her that I made an exception and waived the early termination fee from your account We strive to provide excellent service and we regret that your experience was unfavorableWe apologize for any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST ###-###-#### cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] ***
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] dish are crooks not going to argue, just say no one in this house signed any agreement.you sent me signatures of different times we supposedly signed.the signatues dont match on all signaturesyou know why? because the tech guy signed and it was diff tech guys that came to my home at different times.if Revdex.com wants to see the different signatures ill send it to them as for rep from dish they had to see different handwriting thats what you call ignorance and maybe stupidity
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will make arrangements to cancel my serviceAll I ask is that the early termination fee waiver be notated on my account Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 6, 2015/11/30) */ November 23, Ms [redacted] XXXXX [redacted] Dr [redacted] XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On November 23, 2015, we received your complaint, dated November 19, 2015, filed with the Revdex.com You maintain that an unauthorized charge for the Protection Plan was applied to your accountYou also mentioned that you have experienced many technical issues A review of the sales call on April 13, 2015, reveals that the sales agent informed you that you would receive the Protection Plan warranty free for six monthOnce the free six months expired, you would begin to be billedHe also informed you that you had the option to remove it at any time Additionally, a sales confirmation email was sent to [redacted] @gmail.com on April 13, This sales confirmation included the disclosures as well as links providing the option to view the agreement prior to the installationWe emailed you a copy of the signed Digital Home Advantage (DHA) agreement to the same email address after the installation was complete The Protection Plan warranty is also disclosed in the DHA agreement When I spoke with you by telephone today, I informed you that there is no record of any ongoing technical issues reportedHowever, as an exception, I released you from the 24-month commitment and disconnected the serviceBoxes will ship for the return of the receivers and remotesPlease return the equipment in the allotted time frame to avoid unreturned equipment feesKeep the return tracking numbers for your records If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
Initial Business Response / [redacted] (1000, 6, 2015/07/30) */ July 22, Ms [redacted] XXXXX [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On July 22, 2015, we received your complaint, dated July 21, 2015, filed with the Revdex.com You said that you were experiencing technical issues and you disputed the cost to move your serviceYou requested to have your 24-month commitment waived When we spoke, I advised you that our records do not show any calls for technical issuesI reviewed your calls to us and found that the first mention of signal issues was after you were advised of the cost to have your service relocatedAs I explained, DISH Network requests the opportunity to resolve any technical issues prior to disconnection I also explained that a review of your calls showed that you were offered $off the $MoDeal price but you declinedYou indicated that DISH Network advertises that moving is free and I advised you that our advertisements also provide for restrictions due to the cost we incur reinstalling your service While we regret any inconvenience, we are unable to waive your 24-month commitment If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
March 3, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear MsSpeed: On March 3, 2016, we received your correspondence, dated March 2, 2016, filed with the Revdex.comYou stated that you recently purchased DISH Network serviceYou received a reminder call prior to your service installationThe message offered you a $credit if your technician was late arriving for your installationYour technician was delayed in completing your installationYou were displeased with the quality of the installation, and you experienced signal lossAdditionally, when you contacted DISH Network to obtain the $credit, the offer was disputedThis led you to disconnect your accountYou requested that your early termination fee be waived, and you would like your $activation fee refunded When we spoke today, I apologized for your experienceAs a courtesy, I offered to waive your early termination fee and refund your $paymentYou accepted this resolutionWe strive to provide excellent service and we regret that your experience was unfavorableWe thank you for your business and we are disappointed to lose you as a member of the DISH Network familyIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-#### cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***Tell us why here
September 30, Dear Mr [redacted] : On September 26, 2016, we received your complaint, dated September 23, 2016, filed with the Revdex.com You stated that you recently disconnected your DISH Network serviceYou indicated you were billed for a [redacted] model receiver that you purchased and request that this charge be reversed You would also like the $credit balance refunded When we spoke today, I advised you that I corrected the status of your receiver and reversed the chargeAdditionally, I have requested a refund for the $credit balanceYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-####
September 14, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On September 7, 2017, we received your complaint, dated September 6, 2017, filed with the Revdex.com You said you have yet to receive your gift cardYou also indicated that the promised receiver was not installed When we spoke today, I informed you that I will honor the $gift card offerPlease allow eight weeks for processing and mailing Our records reveal that during the installation, our technician called in and requested that the receiver be modified to the model receiver, as your TV was not compatible with the *** We appreciate your feedback and your concerns will be addressed internallyThe quality of our customers' experiences is of great importance to DISH NetworkI apologize for any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
Initial Business Response / [redacted] (1000, 6, 2015/10/16) */ October 15, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On October 14, 2015, we received your complaint, dated October 13, 2015, filed with the Revdex.com You said that DISH Network debited your bank account without your permission and you requested refund of $ When we spoke, I advised you that our records indicate both payments made on October 1, 2015, were made manually through your online accountOne payment was made at 7:am MDT and the other at 8:am MDT You advised me to keep the credit balance on your account and apply it toward your next month's balance Because we appreciate your business, I applied a monthly $credit for six months If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] ***
Complaint: [redacted] I am rejecting this response because: You have still not addressed the original issueI never asked for this protection plan in the first placeYour refusal to make this situation right in the first place has lead to the situationI am simply standing on principal at this pointWhat you did to me is WRONGI have no intention of changing my mind about this complaint as long as your company continues to defend this actionIt's not about the money, although, it was hard earned money, wrongfully taken from my familyI would suggest that you look at the big picture and do the right thing instead of doubling down on a bad decisionOtherwise, this complaint will stay for anyone who considers using your company, to viewAs it shouldLearn something about customer serviceI have worked in retail for well over a decade and would never even consider treating a customer this wayI want customers to feel they are treated fairly, adding charges for unwanted services is not fairI hope common sense enters in somewhere, but by now I don't expect itI am amazed at the length your company is willing to go to keep money you took from me for a service I never asked forUnbelievable, and still NOT ACCEPTABLE Sincerely, [redacted]
January 11, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On January 6, 2016, we received your complaint, dated January 5, 2016, filed with the Revdex.com You said that you have not received a reimbursement check you were promised when you placed you order for serviceYou requested to receive the check and that you be compensated for your time When we spoke, I informed you that the reimbursement check was sent on September 4, 2015, to your physical addressI advised you that we will reissue the check and that it can take six to eight weeks for processing and shippingWe also applied a $monthly credit to your account for six months If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT [redacted]
September 7, Dear Ms [redacted] : On August 30, 2016, we received your complaint, dated August 29, 2016, filed with the Revdex.com My attempts to reach you by phone on September 1, and 7, 2016, have been unsuccessful I was not given the option to leave a voice message You said that you disconnected your DISH Network account due to the takedown of your local channel You requested that we release your from your contract We are pleased to announce that we reached an agreement with Tribune Broadcasting and their local channels have been restoredHowever, because we don’t own the channels we provide, our contract states that programming is subject to changeAlthough we are unwilling to waive your early termination fee, it can be waived if you restart your account If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
Complaint: I am rejecting this response because: these charges were not authorized by me and I am not sure what more information is needed to be refundedI provided the each charge amount $63.30, $and $Clearly something is wrong with three separate charges to an accountThe money needs to be refunded asap Sincerely, [redacted] ***
May 18, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On May 18, 2016, we received your complaint, dated May 13, 2016, filed with the Revdex.com You indicated that when you ordered DISH Network TV service, it was to be bundled with phone serviceSubsequently, you discovered that the phone service was not available in your areaYou maintain that because of this, you were offered a credit to your account for two years This account was activated on June 3, 2015, under the Digital Home Advantage (DHA) agreement and internet agreementBoth agreements included a 24-month commitment You also took advantage of the 12-month promotion that provided you with a $monthly credit for the first months of your agreementsThese credits expired on your March 18, 2016, billing statement The call recording from June 23, 2015, reveals that the customer service agent offered you a $monthly credit for months--there is no mention of months When I spoke with you by telephone today, I informed you that all credits have expired and you are being billed correctlyNo further credits are dueYou have been released from both 24-month commitments If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT [redacted]
March 22, 2016 Mr. [redacted] ** [redacted] Re: BBB Complaint # [redacted] ... [redacted] - [redacted] Dear Mr. [redacted] : On March 21, 2016, we received your complaint, dated March 21, 2016, filed with the RevDex.com. You maintain that you are experiencing unresolved technical issues with your internet service. You stated that although a technician was sent to your home, he did not relocate the satellite dish as promised. Our records do not show that you have contacted us regarding technical issues since the technician visit was completed on January 26, 2016. When I spoke with you by phone today, I advised you that I scheduled an appointment to relocate the internet dish. The appointment is scheduled for March 28, 2016. I also applied a credit of $89.98 for the time without service for your internet service only. If there are further questions or concerns about this issue, please feel free to contact me at [redacted] . Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT [redacted] cc: Denver / Boulder RevDex.com [redacted] [redacted] ** [redacted] [redacted] ***
Tell us why here..March 21, Mr [redacted] ** *** Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr***: On March 21, 2016, we received your complaint, dated March 18, 2016, filed with the Revdex.comYou asked for your monthly rate and you requested an apologyYour monthly rate for the next five billing cycles will remain $144.05, barring any changes to programming you may makeWe sincerely apologize for any confusion this issue may have causedIf there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted] cc: Denver / Boulder Revdex.com [redacted] *** [redacted] ** *** [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/10/27) */ October 26, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] On October 23, 2015, we received your complaint, dated October 22, 2015, filed with the Revdex.com You said that you experienced technical issues which led to you disconnecting your account When we spoke, I advised you that I waived your $early termination fee due to the issues that you experienced, and I refunded $to your credit card account We sincerely regret any inconvenience this issue may have caused If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] ***
January 18, 2016 Mr. [redacted] ** [redacted] Re: BBB Complaint # [redacted] [redacted] - [redacted] Dear Mr. ***: On January 15, 2016, we received your rebuttal, dated January 14, 2016, filed with the RevDex.com. You maintain that you were offered a rate of $43.49 for 25 months. As I stated in my previous response, there is no record of this offer and no further credit will be applied. If there are further questions or concerns about this issue, please feel free to contact me at [redacted] . Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT [redacted] *
September 16, Dear Mr***: On September 7, 2016, we received your complaint, dated September 16, 2016, filed with the Revdex.com You expressed concern with an ongoing technical issue that has been preventing you from receiving programmingYou maintain that you notified DISH Network of the issue multiple times, but it has not been resolved, and it was only after you threatened to cancel your service that anyone offered to send a technician to resolve itYou requested to either cancel your account without penalty or to receive a credit for the period of time that you've been without service When we spoke, you indicated that the technical issue has since been resolved and your service is working properlyI advised you that your account has been credited for the period you were without serviceAdditionally, I added seven Pay-Per-View movie coupons to your accountPlease go to www.mydish.com/mycertificates to redeem them We strive to provide excellent service and we regret that your experience was unfavorable We appreciate your feedback and your concerns will be used to improve our customers’ interactions with our agents If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 7:am-3:pm MST, MON-FRI ###-###-####
April 18, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr***: On April 15, 2016, we received your correspondence, dated April 14, 2016, filed with the Revdex.com You stated that you recently added a Joey receiver to your DISH Network accountYou indicated that you were not informed that this equipment addition would require a new contract on your accountYou would like to return the equipment and requested that your previous contract be restored When we spoke on April 15, 2016, I advised you that I reviewed your recorded call, which confirmed the commitment was disclosedHowever, as a courtesy, I offered to waive the commitment and reactivate the Joey receiverYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI [redacted]
December 11, Mr [redacted] Re: Revdex.com Complaint # [redacted] [redacted] ###-###-#### Dear Mr***: On December 11, 2015, we received your correspondence, dated December 10, 2015, filed with the Revdex.com Your sister-in-law, Ms [redacted] , filed this correspondence on your behalfYou expressed concern with the customer service you received, and you disputed the termination fee due When I spoke with Ms [redacted] today, I advised her that I made an exception and waived the early termination fee from your account We strive to provide excellent service and we regret that your experience was unfavorableWe apologize for any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST ###-###-#### cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] ***
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] dish are crooks not going to argue, just say no one in this house signed any agreement.you sent me signatures of different times we supposedly signed.the signatues dont match on all signaturesyou know why? because the tech guy signed and it was diff tech guys that came to my home at different times.if Revdex.com wants to see the different signatures ill send it to them as for rep from dish they had to see different handwriting thats what you call ignorance and maybe stupidity
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will make arrangements to cancel my serviceAll I ask is that the early termination fee waiver be notated on my account Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 6, 2015/11/30) */ November 23, Ms [redacted] XXXXX [redacted] Dr [redacted] XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On November 23, 2015, we received your complaint, dated November 19, 2015, filed with the Revdex.com You maintain that an unauthorized charge for the Protection Plan was applied to your accountYou also mentioned that you have experienced many technical issues A review of the sales call on April 13, 2015, reveals that the sales agent informed you that you would receive the Protection Plan warranty free for six monthOnce the free six months expired, you would begin to be billedHe also informed you that you had the option to remove it at any time Additionally, a sales confirmation email was sent to [redacted] @gmail.com on April 13, This sales confirmation included the disclosures as well as links providing the option to view the agreement prior to the installationWe emailed you a copy of the signed Digital Home Advantage (DHA) agreement to the same email address after the installation was complete The Protection Plan warranty is also disclosed in the DHA agreement When I spoke with you by telephone today, I informed you that there is no record of any ongoing technical issues reportedHowever, as an exception, I released you from the 24-month commitment and disconnected the serviceBoxes will ship for the return of the receivers and remotesPlease return the equipment in the allotted time frame to avoid unreturned equipment feesKeep the return tracking numbers for your records If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
Initial Business Response / [redacted] (1000, 6, 2015/07/30) */ July 22, Ms [redacted] XXXXX [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On July 22, 2015, we received your complaint, dated July 21, 2015, filed with the Revdex.com You said that you were experiencing technical issues and you disputed the cost to move your serviceYou requested to have your 24-month commitment waived When we spoke, I advised you that our records do not show any calls for technical issuesI reviewed your calls to us and found that the first mention of signal issues was after you were advised of the cost to have your service relocatedAs I explained, DISH Network requests the opportunity to resolve any technical issues prior to disconnection I also explained that a review of your calls showed that you were offered $off the $MoDeal price but you declinedYou indicated that DISH Network advertises that moving is free and I advised you that our advertisements also provide for restrictions due to the cost we incur reinstalling your service While we regret any inconvenience, we are unable to waive your 24-month commitment If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***