(The consumer indicated he/she DID NOT accept the response from the business.) I will wait until January 29th to see if after that date I am still receiving unwanted junk mail from Dish Network While my past experience has left me skeptical, Ms [redacted] was very professional and I tend to trust that I have seen the last of DishWe'll see I have attached a copy of a live chat, belowRead it a you'll understand my frustration( [redacted] dish chat.jpg)
March 3, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear MsSpeed: On March 3, 2016, we received your correspondence, dated March 2, 2016, filed with the Revdex.comYou stated that you recently purchased DISH Network serviceYou received a reminder call prior to your service installationThe message offered you a $credit if your technician was late arriving for your installationYour technician was delayed in completing your installationYou were displeased with the quality of the installation, and you experienced signal lossAdditionally, when you contacted DISH Network to obtain the $credit, the offer was disputedThis led you to disconnect your accountYou requested that your early termination fee be waived, and you would like your $activation fee refunded When we spoke today, I apologized for your experienceAs a courtesy, I offered to waive your early termination fee and refund your $paymentYou accepted this resolutionWe strive to provide excellent service and we regret that your experience was unfavorableWe thank you for your business and we are disappointed to lose you as a member of the DISH Network familyIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-#### cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***Tell us why here
September 14, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On September 7, 2017, we received your complaint, dated September 6, 2017, filed with the Revdex.com You said you have yet to receive your gift cardYou also indicated that the promised receiver was not installed When we spoke today, I informed you that I will honor the $gift card offerPlease allow eight weeks for processing and mailing Our records reveal that during the installation, our technician called in and requested that the receiver be modified to the model receiver, as your TV was not compatible with the *** We appreciate your feedback and your concerns will be addressed internallyThe quality of our customers' experiences is of great importance to DISH NetworkI apologize for any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
May 18, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On May 18, 2016, we received your complaint, dated May 13, 2016, filed with the Revdex.com You indicated that when you ordered DISH Network TV service, it was to be bundled with phone serviceSubsequently, you discovered that the phone service was not available in your areaYou maintain that because of this, you were offered a credit to your account for two years This account was activated on June 3, 2015, under the Digital Home Advantage (DHA) agreement and internet agreementBoth agreements included a 24-month commitment You also took advantage of the 12-month promotion that provided you with a $monthly credit for the first months of your agreementsThese credits expired on your March 18, 2016, billing statement The call recording from June 23, 2015, reveals that the customer service agent offered you a $monthly credit for months--there is no mention of months When I spoke with you by telephone today, I informed you that all credits have expired and you are being billed correctlyNo further credits are dueYou have been released from both 24-month commitments If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT [redacted]
January 18, 2017 [redacted] ** [redacted] Re: BBB Complaint # [redacted] ... [redacted] - [redacted] Dear Ms. [redacted] : On January 17, 2017, we received your complaint, dated January 16, 2017, filed with the RevDex.com. You said that you agreed to allow your ex-mother-in-law to move your service with her to [redacted] and you added her name to the account. However, you found that your contract was extended without your knowledge. You requested that we release you from the new contractual agreement. When we spoke by phone, I informed you that when you added your ex-mother-in-law to your account as an authorized user, this gave her authorization to agree to the new commitment. However, I told you that I will meet your request and release you from the contract extension. I advised you that your original contractual agreement ends on July 4, 2017. You agreed with my resolution. If there are further questions or concerns about this issue, please feel free to contact me at [redacted] . Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT [redacted] cc: Denver / Boulder RevDex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted] ***
Initial Business Response / [redacted] (1000, 4, 2015/05/13) */ May 6, 2015 Mr. [redacted] E. [redacted] , [redacted] Re: BBB Complaint # [redacted] - [redacted] Dear Mr. [redacted] : On April 28, 2015, we received your complaint, dated April 27, 2015, filed with the... RevDex.com. You maintain that you cancelled your internet service with DISH Network due to ongoing service issues; however, you were charged an early termination fee. You said that DISH Network did not uphold its agreement to provide you with internet service and you received poor customer service when you called for assistance. You requested that the fee be waived. When we spoke today, I advised you that our records reveal that DISH Network was supplying you with the internet service you requested; however, there was a technical issue caused by your computer. As such, we consider the early termination fee to be valid, but I will waive the fee since you intend to retain your DISH Network TV service. We strive to provide excellent service and regret that your experience was unfavorable. We appreciate your feedback and your concerns will be used to improve our customers' interactions with our agents. If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 7:00 am-3:30 pm MST, MON-FRI (***) ***- [redacted] cc: Denver / Boulder RevDex.com 1020 Cherokee St. Denver, CO 80204 [redacted] ***
March 22, 2016 Mr. [redacted] ** [redacted] Re: BBB Complaint # [redacted] ... [redacted] - [redacted] Dear Mr. [redacted] : On March 21, 2016, we received your complaint, dated March 21, 2016, filed with the RevDex.com. You maintain that you are experiencing unresolved technical issues with your internet service. You stated that although a technician was sent to your home, he did not relocate the satellite dish as promised. Our records do not show that you have contacted us regarding technical issues since the technician visit was completed on January 26, 2016. When I spoke with you by phone today, I advised you that I scheduled an appointment to relocate the internet dish. The appointment is scheduled for March 28, 2016. I also applied a credit of $89.98 for the time without service for your internet service only. If there are further questions or concerns about this issue, please feel free to contact me at [redacted] . Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT [redacted] cc: Denver / Boulder RevDex.com [redacted] [redacted] ** [redacted] [redacted] ***
September 7, Dear Ms [redacted] : On August 30, 2016, we received your complaint, dated August 29, 2016, filed with the Revdex.com My attempts to reach you by phone on September 1, and 7, 2016, have been unsuccessful I was not given the option to leave a voice message You said that you disconnected your DISH Network account due to the takedown of your local channel You requested that we release your from your contract We are pleased to announce that we reached an agreement with Tribune Broadcasting and their local channels have been restoredHowever, because we don’t own the channels we provide, our contract states that programming is subject to changeAlthough we are unwilling to waive your early termination fee, it can be waived if you restart your account If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
January 11, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On January 6, 2016, we received your complaint, dated January 5, 2016, filed with the Revdex.com You said that you have not received a reimbursement check you were promised when you placed you order for serviceYou requested to receive the check and that you be compensated for your time When we spoke, I informed you that the reimbursement check was sent on September 4, 2015, to your physical addressI advised you that we will reissue the check and that it can take six to eight weeks for processing and shippingWe also applied a $monthly credit to your account for six months If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT [redacted]
September 30, Dear Mr [redacted] : On September 26, 2016, we received your complaint, dated September 23, 2016, filed with the Revdex.com You stated that you recently disconnected your DISH Network serviceYou indicated you were billed for a [redacted] model receiver that you purchased and request that this charge be reversed You would also like the $credit balance refunded When we spoke today, I advised you that I corrected the status of your receiver and reversed the chargeAdditionally, I have requested a refund for the $credit balanceYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-####
Dear Ms***: On January 29, 2016, we received your rebuttal, dated January 29, 2016, filed with the Revdex.comYou indicated that you were not happy with my resolution and you expressed concern that we did not review your bank statementsWhen we spoke by phone, I advised you that our records reflect that manual payments were attempted through your online account and your receiver; however, these payments failedAs I stated, we only attempted to debit your bank account one time through the AutoPay systemAs such, I’m offering you one credit of $ I regret that you are not satisfied with my offer; however, with the lack of evidence, I am unable to provide you with more creditsIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
Initial Business Response / [redacted] (1000, 5, 2015/10/27) */ October 26, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] On October 23, 2015, we received your complaint, dated October 22, 2015, filed with the Revdex.com You said that you experienced technical issues which led to you disconnecting your account When we spoke, I advised you that I waived your $early termination fee due to the issues that you experienced, and I refunded $to your credit card account We sincerely regret any inconvenience this issue may have caused If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] ***
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] dish are crooks not going to argue, just say no one in this house signed any agreement.you sent me signatures of different times we supposedly signed.the signatues dont match on all signaturesyou know why? because the tech guy signed and it was diff tech guys that came to my home at different times.if Revdex.com wants to see the different signatures ill send it to them as for rep from dish they had to see different handwriting thats what you call ignorance and maybe stupidity
April 18, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr***: On April 15, 2016, we received your correspondence, dated April 14, 2016, filed with the Revdex.com You stated that you recently added a Joey receiver to your DISH Network accountYou indicated that you were not informed that this equipment addition would require a new contract on your accountYou would like to return the equipment and requested that your previous contract be restored When we spoke on April 15, 2016, I advised you that I reviewed your recorded call, which confirmed the commitment was disclosedHowever, as a courtesy, I offered to waive the commitment and reactivate the Joey receiverYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/06/03) */ June 1, Ms [redacted] Grand St Middleburg, PA XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On June 1, 2015, we received your correspondence, dated May 29, 2015, filed with the Revdex.com You stated that DISH Network has billed you $for unreturned leased equipmentYou indicated that you returned the equipment in question and you requested that the charge be removed When we spoke today, I confirmed that a $credit was applied to your account on May 28, 2015, to resolve the equipment chargeYou stated that you accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, Shelley Antrillo Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/04) */ (The consumer indicated he/she ACCEPTED the response from the business.)
September 16, Dear Mr***: On September 7, 2016, we received your complaint, dated September 16, 2016, filed with the Revdex.com You expressed concern with an ongoing technical issue that has been preventing you from receiving programmingYou maintain that you notified DISH Network of the issue multiple times, but it has not been resolved, and it was only after you threatened to cancel your service that anyone offered to send a technician to resolve itYou requested to either cancel your account without penalty or to receive a credit for the period of time that you've been without service When we spoke, you indicated that the technical issue has since been resolved and your service is working properlyI advised you that your account has been credited for the period you were without serviceAdditionally, I added seven Pay-Per-View movie coupons to your accountPlease go to www.mydish.com/mycertificates to redeem them We strive to provide excellent service and we regret that your experience was unfavorable We appreciate your feedback and your concerns will be used to improve our customers’ interactions with our agents If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 7:am-3:pm MST, MON-FRI ###-###-####
Initial Business Response / [redacted] (1000, 5, 2015/07/23) */ July 22, Ms [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On July 13, 2015, we received your complaint, dated July 11, 2015, filed with the Revdex.com You said that you were advised that you would receive a $refund, but you did not receive it I attempted to reach you at (XXX) XXX-XXXX on July 20, and 22, 2015, and I left three voicemails In my last message, I advised you that a refund of $was sent to your credit/debit card account on July 15, The refund was not previously processed due to the outstanding balance on the account We sincerely regret any inconvenience this issue [redacted] have caused If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) I was refunded my moneyThat's how I wanted it settled
December 11, Mr [redacted] Re: Revdex.com Complaint # [redacted] [redacted] ###-###-#### Dear Mr***: On December 11, 2015, we received your correspondence, dated December 10, 2015, filed with the Revdex.com Your sister-in-law, Ms [redacted] , filed this correspondence on your behalfYou expressed concern with the customer service you received, and you disputed the termination fee due When I spoke with Ms [redacted] today, I advised her that I made an exception and waived the early termination fee from your account We strive to provide excellent service and we regret that your experience was unfavorableWe apologize for any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST ###-###-#### cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/07/10) */ July 1, Ms [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On July 26, 2015, we received your complaint, dated July 24, 2015, filed with the Revdex.com My attempts to contact you by phone at (XXX) XXX-XXXX on June 26, and 30, 2015, were unsuccessful; however, I left three messages You expressed concern with the following issues: Internet service Technical issues Service disconnection Equipment return Account balance Collections Customer service You indicated that you were unable to use the internet service because it would not connectYou were also unable to stream and had to purchase additional capacityThe Data Allowance Policy was designed to ensure that all internet customers have equal access to the networkThese policies limit the amount of data that a customer may send and receive using the service in a 30-day period before speeds are slowedDISH Network has the option of additional capacity for more internet usage; however, the additional capacity is not included in the internet package Please note that common causes of high usage include the following: Downloading or streaming media (movies, TV, music videos, conferencing) Using download or streaming services (You Tube, HBO Go, etc.) Unsecured wireless router Smartphone/tablet using wireless connection You maintain that you experienced unresolved technical issues with your TV service for three months and you were told that all of your equipment would have to be replacedA review of the customer service calls found that we were only contacted regarding technical issues on December 30, 2014, and January 1, The call on December 30, 2014, was for technical assistance with the two Joey receiversWhile we offered to ship replacement receivers to your home, you declined and stated that you were planning to establish service with a different provider in the next monthThe call on January 1, 2015, revealed that the technical concern was with the Hopper receiver; however, this issue was resolved during the phone call the same dayOur representative offered to replace the Hopper as a precautionary measure, but you declined Our records do not show that you contacted us to cancel your service, and your service was disconnected for non-payment on February 1, Although you said that you returned all of the leased equipment, we do not show that the TRIA (piece on the internet satellite dish) was received You disputed the balance of $1,on your accountYour TV service was activated on May 7, 2014, with a 24-month commitmentA second 24-month commitment was added on May 30, 2014, when you established your internet serviceEnclosed are copies of the contractual agreements for your reviewThe balance of $1,includes the following (plus taxes): Unpaid service balance of $ TV early termination fee of $ Internet early termination fee of $ Unreturned TRIA fee of $ Two box return fees of $each I made an exception and waived the internet early termination fee and the unreturned TRIA feeThis reduced the balance to $1,Because you did not allow us the opportunity to resolve your issues and you were provided with TV and internet services through the disconnection date, the balance is valid You disputed the reporting of the balance to collections and would like it removedSince the balance was not paid, it was referred to collections on March 2, Once the balance is paid, it will be updated with the collection agency You expressed dissatisfaction with the customer service that you received while you were attempting to resolve your concernsThe customer service calls that were reviewed found that our representatives followed standard procedure and did not act inappropriately If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday-Friday, 6:am - 3:pm MDT (XXX) XXX-XXXX Enclosures (2) cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not agree with this resolutionI attempted to contact Dish multiple times to resolve the problems I had with internet and TV services for a period of at least monthsI literally had no cable and no internet for the last remaining months with Dish, because the boxes failed The conversations that were reviewed were some of the very last conversations I had with representatives, at one point I was calling in once a week to report these issues and find some resolveThe reps would try to work to reboot my systems from home at which time I may have service for a day or so but than the same problem would present itself again within daysAfter the rudeness and shortness I encountered from the representatives on more than one occasion, I decided that I did not want to keep my service with Dish to the lack of professionalism I constantly dealt with and the inability and lack of knowledge the reps displayed to me the consumer on a multitude of occasions I am more than willing to pay the which is the total of services I used even though I feel like that is unfair to be charged...however to have to pay the TV early termination fee is not fair nor just being as though again....services promised were not deliveredI gave Dish multiple chances to resolve this issue before deciding to cancel my serviceThe boxes I received were practically brand new and should not have had to be replaced unless they were already damaged upon installation I have maintained careful record of my communications with you for the purpose of filing a complaint with the FTCI further remind you that, as in Wenger vTrans Union Corp., No95-6445(C.D.calNov.14,1995) you may be liable for the inaccuracy of payments you have listed that I oweI do plan to escalate this issue on a legal level if a fair agreement cannot be reached V/r, [redacted] Final Consumer Response / [redacted] (4200, 11, 2015/07/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not agree with this because services provided were not deliveredMultiple times techs attempted to walk me through television cable reboots and satellite reboots and all were unsuccesfulI went with television service tgat repeatefly cut on and off for ni less than a period id two monthdI an suprised myltiple calls to yoyr techs are not on record however my final call was? I did give Dish network multiple times to resolve this issue via tech walk through and satellite reboots, only on mvery last call was I told that the equipment needed replaced possibly to resolve the issueI find it not only ironic but insulting that the only call recorded was my very last one where I indicated I would be terminating my service due to the poor customer service experience I was provided with by multiple timesI am aware of my rights as a consuner and I am prepared to escalate this issue to a higher level with FDRCA Final Business Response / [redacted] (4000, 13, 2015/08/06) */ July 31, Ms [redacted] Summers Ridge Dr Odenton, MD XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On July 31, 2015, we received your complaint, dated July 30, 2015, filed with the Revdex.com You continue to dispute the balance of $1,on your accountYou maintain that you experienced technical issues with your service for two months and called in numerous times The calls we found on September 2, 2014, November 17, 2014, and November 25, 2014, were related to your billingPlease be advised that we did not find any calls in October 2014, which is the month you claim that technical issues began As previously explained, we did not find that technical issues were reported until you contacted us on December 31, 2014, and January 1, You declined our offers to replace the equipment; therefore, not allowing DISH Network the opportunity to resolve the issues While we regret that you do not agree with our findings, the balance on your account remains valid If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, Ana Vigil Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday-Friday, 6:am - 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
Initial Business Response / [redacted] (1000, 6, 2015/07/30) */ July 22, Ms [redacted] XXXXX [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On July 22, 2015, we received your complaint, dated July 21, 2015, filed with the Revdex.com You said that you were experiencing technical issues and you disputed the cost to move your serviceYou requested to have your 24-month commitment waived When we spoke, I advised you that our records do not show any calls for technical issuesI reviewed your calls to us and found that the first mention of signal issues was after you were advised of the cost to have your service relocatedAs I explained, DISH Network requests the opportunity to resolve any technical issues prior to disconnection I also explained that a review of your calls showed that you were offered $off the $MoDeal price but you declinedYou indicated that DISH Network advertises that moving is free and I advised you that our advertisements also provide for restrictions due to the cost we incur reinstalling your service While we regret any inconvenience, we are unable to waive your 24-month commitment If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
(The consumer indicated he/she DID NOT accept the response from the business.) I will wait until January 29th to see if after that date I am still receiving unwanted junk mail from Dish Network While my past experience has left me skeptical, Ms [redacted] was very professional and I tend to trust that I have seen the last of DishWe'll see I have attached a copy of a live chat, belowRead it a you'll understand my frustration( [redacted] dish chat.jpg)
March 3, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear MsSpeed: On March 3, 2016, we received your correspondence, dated March 2, 2016, filed with the Revdex.comYou stated that you recently purchased DISH Network serviceYou received a reminder call prior to your service installationThe message offered you a $credit if your technician was late arriving for your installationYour technician was delayed in completing your installationYou were displeased with the quality of the installation, and you experienced signal lossAdditionally, when you contacted DISH Network to obtain the $credit, the offer was disputedThis led you to disconnect your accountYou requested that your early termination fee be waived, and you would like your $activation fee refunded When we spoke today, I apologized for your experienceAs a courtesy, I offered to waive your early termination fee and refund your $paymentYou accepted this resolutionWe strive to provide excellent service and we regret that your experience was unfavorableWe thank you for your business and we are disappointed to lose you as a member of the DISH Network familyIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-#### cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***Tell us why here
September 14, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On September 7, 2017, we received your complaint, dated September 6, 2017, filed with the Revdex.com You said you have yet to receive your gift cardYou also indicated that the promised receiver was not installed When we spoke today, I informed you that I will honor the $gift card offerPlease allow eight weeks for processing and mailing Our records reveal that during the installation, our technician called in and requested that the receiver be modified to the model receiver, as your TV was not compatible with the *** We appreciate your feedback and your concerns will be addressed internallyThe quality of our customers' experiences is of great importance to DISH NetworkI apologize for any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
May 18, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On May 18, 2016, we received your complaint, dated May 13, 2016, filed with the Revdex.com You indicated that when you ordered DISH Network TV service, it was to be bundled with phone serviceSubsequently, you discovered that the phone service was not available in your areaYou maintain that because of this, you were offered a credit to your account for two years This account was activated on June 3, 2015, under the Digital Home Advantage (DHA) agreement and internet agreementBoth agreements included a 24-month commitment You also took advantage of the 12-month promotion that provided you with a $monthly credit for the first months of your agreementsThese credits expired on your March 18, 2016, billing statement The call recording from June 23, 2015, reveals that the customer service agent offered you a $monthly credit for months--there is no mention of months When I spoke with you by telephone today, I informed you that all credits have expired and you are being billed correctlyNo further credits are dueYou have been released from both 24-month commitments If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT [redacted]
January 18, 2017 [redacted] ** [redacted] Re: BBB Complaint # [redacted] ... [redacted] - [redacted] Dear Ms. [redacted] : On January 17, 2017, we received your complaint, dated January 16, 2017, filed with the RevDex.com. You said that you agreed to allow your ex-mother-in-law to move your service with her to [redacted] and you added her name to the account. However, you found that your contract was extended without your knowledge. You requested that we release you from the new contractual agreement. When we spoke by phone, I informed you that when you added your ex-mother-in-law to your account as an authorized user, this gave her authorization to agree to the new commitment. However, I told you that I will meet your request and release you from the contract extension. I advised you that your original contractual agreement ends on July 4, 2017. You agreed with my resolution. If there are further questions or concerns about this issue, please feel free to contact me at [redacted] . Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT [redacted] cc: Denver / Boulder RevDex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted] ***
Initial Business Response / [redacted] (1000, 4, 2015/05/13) */ May 6, 2015 Mr. [redacted] E. [redacted] , [redacted] Re: BBB Complaint # [redacted] - [redacted] Dear Mr. [redacted] : On April 28, 2015, we received your complaint, dated April 27, 2015, filed with the... RevDex.com. You maintain that you cancelled your internet service with DISH Network due to ongoing service issues; however, you were charged an early termination fee. You said that DISH Network did not uphold its agreement to provide you with internet service and you received poor customer service when you called for assistance. You requested that the fee be waived. When we spoke today, I advised you that our records reveal that DISH Network was supplying you with the internet service you requested; however, there was a technical issue caused by your computer. As such, we consider the early termination fee to be valid, but I will waive the fee since you intend to retain your DISH Network TV service. We strive to provide excellent service and regret that your experience was unfavorable. We appreciate your feedback and your concerns will be used to improve our customers' interactions with our agents. If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 7:00 am-3:30 pm MST, MON-FRI (***) ***- [redacted] cc: Denver / Boulder RevDex.com 1020 Cherokee St. Denver, CO 80204 [redacted] ***
March 22, 2016 Mr. [redacted] ** [redacted] Re: BBB Complaint # [redacted] ... [redacted] - [redacted] Dear Mr. [redacted] : On March 21, 2016, we received your complaint, dated March 21, 2016, filed with the RevDex.com. You maintain that you are experiencing unresolved technical issues with your internet service. You stated that although a technician was sent to your home, he did not relocate the satellite dish as promised. Our records do not show that you have contacted us regarding technical issues since the technician visit was completed on January 26, 2016. When I spoke with you by phone today, I advised you that I scheduled an appointment to relocate the internet dish. The appointment is scheduled for March 28, 2016. I also applied a credit of $89.98 for the time without service for your internet service only. If there are further questions or concerns about this issue, please feel free to contact me at [redacted] . Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT [redacted] cc: Denver / Boulder RevDex.com [redacted] [redacted] ** [redacted] [redacted] ***
September 7, Dear Ms [redacted] : On August 30, 2016, we received your complaint, dated August 29, 2016, filed with the Revdex.com My attempts to reach you by phone on September 1, and 7, 2016, have been unsuccessful I was not given the option to leave a voice message You said that you disconnected your DISH Network account due to the takedown of your local channel You requested that we release your from your contract We are pleased to announce that we reached an agreement with Tribune Broadcasting and their local channels have been restoredHowever, because we don’t own the channels we provide, our contract states that programming is subject to changeAlthough we are unwilling to waive your early termination fee, it can be waived if you restart your account If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
January 11, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On January 6, 2016, we received your complaint, dated January 5, 2016, filed with the Revdex.com You said that you have not received a reimbursement check you were promised when you placed you order for serviceYou requested to receive the check and that you be compensated for your time When we spoke, I informed you that the reimbursement check was sent on September 4, 2015, to your physical addressI advised you that we will reissue the check and that it can take six to eight weeks for processing and shippingWe also applied a $monthly credit to your account for six months If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT [redacted]
September 30, Dear Mr [redacted] : On September 26, 2016, we received your complaint, dated September 23, 2016, filed with the Revdex.com You stated that you recently disconnected your DISH Network serviceYou indicated you were billed for a [redacted] model receiver that you purchased and request that this charge be reversed You would also like the $credit balance refunded When we spoke today, I advised you that I corrected the status of your receiver and reversed the chargeAdditionally, I have requested a refund for the $credit balanceYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-####
Dear Ms***: On January 29, 2016, we received your rebuttal, dated January 29, 2016, filed with the Revdex.comYou indicated that you were not happy with my resolution and you expressed concern that we did not review your bank statementsWhen we spoke by phone, I advised you that our records reflect that manual payments were attempted through your online account and your receiver; however, these payments failedAs I stated, we only attempted to debit your bank account one time through the AutoPay systemAs such, I’m offering you one credit of $ I regret that you are not satisfied with my offer; however, with the lack of evidence, I am unable to provide you with more creditsIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
Initial Business Response / [redacted] (1000, 5, 2015/10/27) */ October 26, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] On October 23, 2015, we received your complaint, dated October 22, 2015, filed with the Revdex.com You said that you experienced technical issues which led to you disconnecting your account When we spoke, I advised you that I waived your $early termination fee due to the issues that you experienced, and I refunded $to your credit card account We sincerely regret any inconvenience this issue may have caused If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] ***
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] dish are crooks not going to argue, just say no one in this house signed any agreement.you sent me signatures of different times we supposedly signed.the signatues dont match on all signaturesyou know why? because the tech guy signed and it was diff tech guys that came to my home at different times.if Revdex.com wants to see the different signatures ill send it to them as for rep from dish they had to see different handwriting thats what you call ignorance and maybe stupidity
April 18, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr***: On April 15, 2016, we received your correspondence, dated April 14, 2016, filed with the Revdex.com You stated that you recently added a Joey receiver to your DISH Network accountYou indicated that you were not informed that this equipment addition would require a new contract on your accountYou would like to return the equipment and requested that your previous contract be restored When we spoke on April 15, 2016, I advised you that I reviewed your recorded call, which confirmed the commitment was disclosedHowever, as a courtesy, I offered to waive the commitment and reactivate the Joey receiverYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/06/03) */ June 1, Ms [redacted] Grand St Middleburg, PA XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On June 1, 2015, we received your correspondence, dated May 29, 2015, filed with the Revdex.com You stated that DISH Network has billed you $for unreturned leased equipmentYou indicated that you returned the equipment in question and you requested that the charge be removed When we spoke today, I confirmed that a $credit was applied to your account on May 28, 2015, to resolve the equipment chargeYou stated that you accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, Shelley Antrillo Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/04) */ (The consumer indicated he/she ACCEPTED the response from the business.)
September 16, Dear Mr***: On September 7, 2016, we received your complaint, dated September 16, 2016, filed with the Revdex.com You expressed concern with an ongoing technical issue that has been preventing you from receiving programmingYou maintain that you notified DISH Network of the issue multiple times, but it has not been resolved, and it was only after you threatened to cancel your service that anyone offered to send a technician to resolve itYou requested to either cancel your account without penalty or to receive a credit for the period of time that you've been without service When we spoke, you indicated that the technical issue has since been resolved and your service is working properlyI advised you that your account has been credited for the period you were without serviceAdditionally, I added seven Pay-Per-View movie coupons to your accountPlease go to www.mydish.com/mycertificates to redeem them We strive to provide excellent service and we regret that your experience was unfavorable We appreciate your feedback and your concerns will be used to improve our customers’ interactions with our agents If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 7:am-3:pm MST, MON-FRI ###-###-####
Initial Business Response / [redacted] (1000, 5, 2015/07/23) */ July 22, Ms [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On July 13, 2015, we received your complaint, dated July 11, 2015, filed with the Revdex.com You said that you were advised that you would receive a $refund, but you did not receive it I attempted to reach you at (XXX) XXX-XXXX on July 20, and 22, 2015, and I left three voicemails In my last message, I advised you that a refund of $was sent to your credit/debit card account on July 15, The refund was not previously processed due to the outstanding balance on the account We sincerely regret any inconvenience this issue [redacted] have caused If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) I was refunded my moneyThat's how I wanted it settled
December 11, Mr [redacted] Re: Revdex.com Complaint # [redacted] [redacted] ###-###-#### Dear Mr***: On December 11, 2015, we received your correspondence, dated December 10, 2015, filed with the Revdex.com Your sister-in-law, Ms [redacted] , filed this correspondence on your behalfYou expressed concern with the customer service you received, and you disputed the termination fee due When I spoke with Ms [redacted] today, I advised her that I made an exception and waived the early termination fee from your account We strive to provide excellent service and we regret that your experience was unfavorableWe apologize for any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST ###-###-#### cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/07/10) */ July 1, Ms [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On July 26, 2015, we received your complaint, dated July 24, 2015, filed with the Revdex.com My attempts to contact you by phone at (XXX) XXX-XXXX on June 26, and 30, 2015, were unsuccessful; however, I left three messages You expressed concern with the following issues: Internet service Technical issues Service disconnection Equipment return Account balance Collections Customer service You indicated that you were unable to use the internet service because it would not connectYou were also unable to stream and had to purchase additional capacityThe Data Allowance Policy was designed to ensure that all internet customers have equal access to the networkThese policies limit the amount of data that a customer may send and receive using the service in a 30-day period before speeds are slowedDISH Network has the option of additional capacity for more internet usage; however, the additional capacity is not included in the internet package Please note that common causes of high usage include the following: Downloading or streaming media (movies, TV, music videos, conferencing) Using download or streaming services (You Tube, HBO Go, etc.) Unsecured wireless router Smartphone/tablet using wireless connection You maintain that you experienced unresolved technical issues with your TV service for three months and you were told that all of your equipment would have to be replacedA review of the customer service calls found that we were only contacted regarding technical issues on December 30, 2014, and January 1, The call on December 30, 2014, was for technical assistance with the two Joey receiversWhile we offered to ship replacement receivers to your home, you declined and stated that you were planning to establish service with a different provider in the next monthThe call on January 1, 2015, revealed that the technical concern was with the Hopper receiver; however, this issue was resolved during the phone call the same dayOur representative offered to replace the Hopper as a precautionary measure, but you declined Our records do not show that you contacted us to cancel your service, and your service was disconnected for non-payment on February 1, Although you said that you returned all of the leased equipment, we do not show that the TRIA (piece on the internet satellite dish) was received You disputed the balance of $1,on your accountYour TV service was activated on May 7, 2014, with a 24-month commitmentA second 24-month commitment was added on May 30, 2014, when you established your internet serviceEnclosed are copies of the contractual agreements for your reviewThe balance of $1,includes the following (plus taxes): Unpaid service balance of $ TV early termination fee of $ Internet early termination fee of $ Unreturned TRIA fee of $ Two box return fees of $each I made an exception and waived the internet early termination fee and the unreturned TRIA feeThis reduced the balance to $1,Because you did not allow us the opportunity to resolve your issues and you were provided with TV and internet services through the disconnection date, the balance is valid You disputed the reporting of the balance to collections and would like it removedSince the balance was not paid, it was referred to collections on March 2, Once the balance is paid, it will be updated with the collection agency You expressed dissatisfaction with the customer service that you received while you were attempting to resolve your concernsThe customer service calls that were reviewed found that our representatives followed standard procedure and did not act inappropriately If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday-Friday, 6:am - 3:pm MDT (XXX) XXX-XXXX Enclosures (2) cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not agree with this resolutionI attempted to contact Dish multiple times to resolve the problems I had with internet and TV services for a period of at least monthsI literally had no cable and no internet for the last remaining months with Dish, because the boxes failed The conversations that were reviewed were some of the very last conversations I had with representatives, at one point I was calling in once a week to report these issues and find some resolveThe reps would try to work to reboot my systems from home at which time I may have service for a day or so but than the same problem would present itself again within daysAfter the rudeness and shortness I encountered from the representatives on more than one occasion, I decided that I did not want to keep my service with Dish to the lack of professionalism I constantly dealt with and the inability and lack of knowledge the reps displayed to me the consumer on a multitude of occasions I am more than willing to pay the which is the total of services I used even though I feel like that is unfair to be charged...however to have to pay the TV early termination fee is not fair nor just being as though again....services promised were not deliveredI gave Dish multiple chances to resolve this issue before deciding to cancel my serviceThe boxes I received were practically brand new and should not have had to be replaced unless they were already damaged upon installation I have maintained careful record of my communications with you for the purpose of filing a complaint with the FTCI further remind you that, as in Wenger vTrans Union Corp., No95-6445(C.D.calNov.14,1995) you may be liable for the inaccuracy of payments you have listed that I oweI do plan to escalate this issue on a legal level if a fair agreement cannot be reached V/r, [redacted] Final Consumer Response / [redacted] (4200, 11, 2015/07/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not agree with this because services provided were not deliveredMultiple times techs attempted to walk me through television cable reboots and satellite reboots and all were unsuccesfulI went with television service tgat repeatefly cut on and off for ni less than a period id two monthdI an suprised myltiple calls to yoyr techs are not on record however my final call was? I did give Dish network multiple times to resolve this issue via tech walk through and satellite reboots, only on mvery last call was I told that the equipment needed replaced possibly to resolve the issueI find it not only ironic but insulting that the only call recorded was my very last one where I indicated I would be terminating my service due to the poor customer service experience I was provided with by multiple timesI am aware of my rights as a consuner and I am prepared to escalate this issue to a higher level with FDRCA Final Business Response / [redacted] (4000, 13, 2015/08/06) */ July 31, Ms [redacted] Summers Ridge Dr Odenton, MD XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On July 31, 2015, we received your complaint, dated July 30, 2015, filed with the Revdex.com You continue to dispute the balance of $1,on your accountYou maintain that you experienced technical issues with your service for two months and called in numerous times The calls we found on September 2, 2014, November 17, 2014, and November 25, 2014, were related to your billingPlease be advised that we did not find any calls in October 2014, which is the month you claim that technical issues began As previously explained, we did not find that technical issues were reported until you contacted us on December 31, 2014, and January 1, You declined our offers to replace the equipment; therefore, not allowing DISH Network the opportunity to resolve the issues While we regret that you do not agree with our findings, the balance on your account remains valid If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, Ana Vigil Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday-Friday, 6:am - 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
Initial Business Response / [redacted] (1000, 6, 2015/07/30) */ July 22, Ms [redacted] XXXXX [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On July 22, 2015, we received your complaint, dated July 21, 2015, filed with the Revdex.com You said that you were experiencing technical issues and you disputed the cost to move your serviceYou requested to have your 24-month commitment waived When we spoke, I advised you that our records do not show any calls for technical issuesI reviewed your calls to us and found that the first mention of signal issues was after you were advised of the cost to have your service relocatedAs I explained, DISH Network requests the opportunity to resolve any technical issues prior to disconnection I also explained that a review of your calls showed that you were offered $off the $MoDeal price but you declinedYou indicated that DISH Network advertises that moving is free and I advised you that our advertisements also provide for restrictions due to the cost we incur reinstalling your service While we regret any inconvenience, we are unable to waive your 24-month commitment If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***