Initial Business Response / [redacted] (1000, 4, 2015/11/04) */ November 3, Mr [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On October 30, 2015, we received your complaint, dated October 29, 2015, filed with the Revdex.comMy attempts to reach you by phone on October and November and 3, 2015, have been unsuccessful; however, I was able to leave a voice message on each attempt You state that you have been having ongoing technical issues with your internet serviceYou requested that we release you from your TV and internet agreement I'm willing to release you from your internet contract without penaltyHowever, we consider the TV contract to be valid, as you have not reported any issues with the service If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 6, 2015/11/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have attempted to contact scott diaz at the number listed, I also tried to go thru dish customer service, but there is no mention of the resolution mentioned by mr ruiz, there are still charges from the internet service plus now there are charges for t v service, the boxes are not even hooked upi also requested I gewt one person to handle this account, but they stated that was not possibledo you have any idea how many hours I have spent trying to handle this issue Final Business Response / [redacted] (4000, 8, 2015/11/24) */ November 18, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On November 17, 2015, we received your rebuttal, dated November 16, 2015, filed with the Revdex.com You said that you would like the internet service disconnected and you expressed concern with being billed for TV service you have not used When we spoke by phone, I canceled your internet service without penalty and provided you with the equipment return disclosuresIn addition, I removed the balance of $from your accountLastly, I set up an installation of your TV service at your new residence If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] XXXXX [redacted] ***
Initial Business Response / [redacted] (1000, 4, 2015/05/15) */ May 7, [redacted] , [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On May 5, 2015, we received your complaint, dated May 4, 2015, filed with the Revdex.com You said that when you placed your order for our service, you did so with the understanding that you would have a bundled account with DISH Network and Century LinkYou said that you have received separate bills and you would like to close your DISH Network account without penalty A review of your account reveals that you placed your order for our service through Altitude Marketing LLC (XXX-XXX-XXXX), a DISH Network sales partnerWe reviewed your sales call recording and didn't find that you were told the services were going to be bundledBecause you agreed to the services, we ask that you fulfill your contractual obligationI enclosed a copy of your contract for your records If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (XXX) XXX-XXXX Enclosure cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 6, 2015/05/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) The only reason I signed up for dish was to get the bundled packageI didnt want just dish because I have no use for itThat is the only reason I signed up for it and I was told by your customer service that is what I was gettingI was transferred several times but they did tell me thatI have not had dish service for over two weeksI did not call it in because I assumed it had been cancelled like I requestedSince you have already cancelled my service I am still requesting cancellation with no further chargesI was told by dish and even transferred to another department by dish that they used crntury link for their internet and that I would have bundled serviceI do have century internet set up by your customer serviceI have bills from them as well as dishI did not call century link and add service, I was transferred to them by your customer serviceAre you telling me you do not offer bundled services? I still believe your company is fradulently billing me for services I did not wantYour company was not honest and falsly lead me to believe I was getting a service you do not provideI am now be billed for services I do not even have Final Business Response / [redacted] (4000, 12, 2015/05/29) */ May 28, [redacted] , [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On May 28, 2015, we received your rebuttal, dated May 25, 2015, filed with the Revdex.com You want to know why your DISH Network account was disconnected Your service has been interrupted due to nonpaymentIf a payment is not made, your account will be closed on June 23, If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] Final Consumer Response / [redacted] (3000, 18, 2015/09/29) */ Received duplicate complaint 09/28/2015, merged information from CID#XXXXXXXX and closed as duplicate Dish network told me they provided bundled service for dish tv and internetThey failed to provide the service I was told I would get Dish network told me when I signed up they would provide satellite tv and internet service for a bundled priceThey sent a technician out to my house and installed the serviceAfter my service was installed I began recieving bills from dish network and century link internet serviceI continued to call Dish network to find out why my service was not bundled like I was told and they informed me they did not provide bundled service like I was toldThe only reason I signed up for dish was to get the bundled serviceI did not want satellite TV without the internet serviceI tried several times to contact dish network and would get different answers each timeSome customer service reps I talked to said they did not offer bundled service and others said they did but had to go through a different internet company due to our locationNobody would give me a straight answerI told them I wanted to cancel my account since they did not provide the service they said would and I was told if I cancelled they would charge me a cancellation feeI would have continued to pay for my service but I was getting billed by different companiesI was getting billed by internet companies and then dish network and I had no idea who I was suppose to be payingI was supposed to be one bill, all bundled serviceDish shut my service off without telling meI am not going to pay for service I was not gettingI have not had service for several months and all of a sudden I get a bill from dish for for early termination video I want a rrefund towards my account in the amount of $ $
Initial Business Response / [redacted] (1000, 9, 2015/05/07) */ April 27, Ms [redacted] ** [redacted] , [redacted] Re: Revdex.com Complaint # [redacted] - [redacted] Dear Ms [redacted] : On April 27, 2015, we received your correspondence, dated April 24, 2015, filed with the Revdex.com You expressed dissatisfaction with Hopper features and with the customer service you receivedYou disputed the early termination fee I regret that the Hopper system and service were not to your satisfaction When we spoke today, I advised you that I made an exception and reversed the $early termination fee from your accountIn addition, a refund of $was submittedPlease allow five business days for processingThis refund is for the payment collected for the first month of programmingYou accepted this resolution We strive to provide excellent service and regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-*** Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST (***) ***- [redacted] cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI would suggest that in future the "Dish Dispute department" work on improving their customer service skills when talking to a customer as they were rude and spoke over us when they called to address our complaintTheir "courtesy " was nice ,however had they just applied the certificate they authenticated when they called back when we submitted it, none of this would have been necessary Sincerely,
July 24, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On July 20, 2017, we received your complaint, dated July 19, 2017, filed with the Revdex.com You disputed the bill of $257.27, as you claim that your service was only restarted for three daysYou indicated that you were not told there was a time limit for DISH Pause nor did you use the serviceYou stated that you have paused your phone service before with no charge A review of the call on March 21, 2017, when you placed your TV account on DISH Pause, reveals that the agent advised you that the maximum amount of time the account could be placed on DISH Pause is nine monthsHe asked you how many months you would like to pause your service: three, six or nineYou said three monthsHe informed you that the account would automatically restart once the three months expired on June 21, You began to be billed for regular service from June 21, 2017, to July 22, 2017, and the prorated charges are reflected on you July 9, 2017, billing statementThis billing statement also includes the current charges from July 23, 2017, to August 22, Please note this is a bill for two months of service Although you claim that you only had the service for three days, our records reveal account activity during that time frame, including a technician visit When I spoke with you by telephone today, I advised you that as an exception I applied a credit of $to your account for the prorated monthly chargesSince you downgraded your service from the America’s Top package to the Flex Pack at the same time, your balance was reduced from $to $ If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] [redacted] [redacted] [redacted] [redacted] ** ***
August 9, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On August 4, 2016, we received your complaint, dated August 2, 2016, filed with the Revdex.com You requested a refund of $ Our records reveal that a refund of $was issued on August 2, When I spoke with you by telephone today, you confirmed that you received it If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT
March 16, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On March 11, 2016, we received your complaint, dated March 11, 2016, filed with the Revdex.com My attempts to contact you by phone at [redacted] on March 11, and 15, 2016, were unsuccessful; however, I left three messages You expressed concern with the billing statement of $that you receivedYou maintain that your service was supposed to be placed on DISH Pause in late November You would like the balance removed and an address to return the equipment Your internet and phone services were established on April 18, 2014, with a 24-month commitmentA second 24-month commitment was added on April 23, 2014, for the addition of TV service Please be advised that while your TV service can be placed on DISH Pause, there is no DISH Pause option for our internet or phone servicesOur records do not show that DISH Pause was requested Although we show that you contacted us via email on December and 19, 2015, and February 17, 2016, regarding your service charges, you were told to contact us by phone or via chat; however, we were not contactedAs a result, your service continued as normalPlease note that your billing statements and delinquency notifications were provided via email to [redacted] @yahoo.com Please be advised that your service is currently interrupted for non-paymentOnce it is fully disconnected on March 18, 2016, your account will be left with balance of $Additionally, you will be charged early termination fees of $and $for the non-fulfillment of your internet and TV term commitments, respectivelyDISH Network will provide boxes within ten business for the return of the equipment upon disconnection of your serviceA $box return fee will apply for each box All charges are valid; therefore, we are unable to honor your request to remove the balance If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***
November 14, Dear Ms [redacted] : On November 11, 2016, we received your complaint, dated November 10, 2016, filed with the Revdex.comYou expressed further concern with your DISH Network monthly chargesYou again maintain that you were told your monthly rate would not exceed $ As previously advised, the $monthly credit that was being applied to your account expiredOn September 6, 2016, our representative agreed to provide you with a monthly $credit for three monthsWhile the first $monthly credit was reflected on your September 6, 2016, billing statement of $38.00, the second $credit was not on your October 6, 2016, billing statement of $However, this was corrected when the $credit was applied to your account on October 19, You were also given credits totaling $for your billing concernsThese credits reduced your regular monthly bill of $to $for your November 6, 2016, billing statement A review of the customer service calls from September 6, 2016, and October 11, and 18, 2016, did not find that a monthly rate of $was promisedThey advised you that your monthly rate was $and the monthly credit of $was promised on September 6, 2016, for three months We are unable to provide you with additional monthly creditsOnce the $monthly credit ends, you will be billed at the regular monthly rate of $The monthly charges on your account are correct for the services that you subscribe toIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday-Friday, 6:am – 3:pm MDT###-###-####
Complaint: [redacted] I am rejecting this response because:The statement by Mr [redacted] is interestingI Returned his first call minutes after his calling and went directly to messageThat was 3/2/I never received a call from Mr [redacted] 3/3/16/3/4/the same as the first call, returned it within minutes and went directly to messageNeither of my messages were addressed or returnedHis communications were to basically blame everthing on computer glitches, and everything was returned to as it should beHow Nice! I was the one inconvenienced, I was the one insulted, with barely a recognition on their part of anythingI would be a fool to continue to give them my business and my money Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The processing fee has been refunded Sincerely, [redacted] *
March 20, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On March 20, 2017, we received your complaint, dated March 17, 2017, filed with the Revdex.com You maintain that you were told that you had a trial period when you ordered dishNET internet service As I explained when we spoke, I reviewed all calls on the account associated with internet service and I found no offer was made for a trial period We were contacted on May 11, 2016, February 1, 2017, and February 2, Internet service was ordered on the third call If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] ***Phone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted] cc: [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
Initial Business Response / [redacted] (1000, 4, 2015/11/17) */ November 13, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On November 12, 2015, we received your complaint, dated November 11, 2015, filed with the Revdex.com You disputed the early termination fee applied to your DISH Network accountYou said that Frontier failed to install your phone and internet service so you resumed Comcast service When we spoke, I advised you that Mr [redacted] from our Executive Escalations Team made an exception and waived your early termination fee, as a courtesy, on November 12, Our records indicate that you initiated your service through an independent retailernot DISH NetworkAdditionally, as Frontier is a separate company, DISH Network has no control over their installation schedule Please note that the bundling option only provides that you will receive a single bill for multiple servicesDISH Network fulfilled your order and had no control over whether Frontier did soAs such, we are unable to provide you with additional compensation If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 6, 2015/11/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) This letter only addresses the early termination feeIt does not address the outstanding balance of $for cable serviceWe were told by phone that all fees and charges were waived but the letter only addresses the early termination feesIf all fees and charges were waived, why does the letter not address this? Final Business Response / [redacted] (4000, 8, 2015/11/20) */ November 19, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On November 19, 2015, we received your rebuttal, dated November 18, 2015, filed with the Revdex.com You asked about your $balance and you requested that it be waived Please refer to my previous response and the enclosed billing statementThe balance to which you refer was the result of the early termination fee, which was waivedYour account no longer has any balance due If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX Enclosure cc: Denver / Boulder Revdex.com [redacted] XXXXX [redacted] November 13, Mr [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On November 12, 2015, we received your complaint, dated November 11, 2015, filed with the Revdex.com You disputed the early termination fee applied to your DISH Network accountYou said that Frontier failed to install your phone and internet service so you resumed Comcast service When we spoke, I advised you that Mr [redacted] from our Executive Escalations Team made an exception and waived your early termination fee, as a courtesy, on November 12, Our records indicate that you initiated your service through an independent retailernot DISH NetworkAdditionally, as Frontier is a separate company, DISH Network has no control over their installation schedule Please note that the bundling option only provides that you will receive a single bill for multiple servicesDISH Network fulfilled your order and had no control over whether Frontier did soAs such, we are unable to provide you with additional compensation If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] XXXXX [redacted] Final Consumer Response / [redacted] (2000, 10, 2015/11/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for helping resolve this matter
January 7, Ms [redacted] , VA [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms***: On January 6, 2016, we received your complaint, dated January 5, 2016, filed with the Revdex.comYou expressed further concern with the promotional offer that was approved for DISH Network serviceAs previously advised, DISH Network offers several promotions that require a credit qualificationBased on the information obtained, you only qualify for our Flex TV offer, which requires an upfront payment for an activation fee and the purchase of equipmentThese fees cannot be waived or billed at a later dateWe regret that you do not agree with our business policiesIf there are further questions or concerns about this issue, please feel free to contact me at ( [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT ( [redacted] cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/10/29) */ October 26, [redacted] and Mrs [redacted] XXXXX [redacted] XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mrand Mrs [redacted] : On October 26, 2015, we received your complaint, dated October 22, 2015, filed with the Revdex.com You expressed concern regarding your bundled account for TV, internet and phoneYou now receive two separate bills and you find it difficult to make payments on the internet and telephone accountYou requested that your services be rebundled When I spoke with you by telephone today, I explained that the services were unbundled because of a system change and at this time we are unable to bundle the account until further noticeI apologized for the inconvenience DishNET Wireline offers several options to make a paymentYou may log into dishNETWireline.com, mail payments to PO Box XXXXX, Phoenix, AZ XXXXX-XXXX or call the customer service center Additionally, you were charged a $installation fee and a $custom order fee to relocate your systemAs an exception, I removed these charges from your DISH Network TV account If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) Going to dishNETWireline.com takes me right back to the TV portion of my billMy issue is NOT with paying the TV portion of my billI am NOT able to pay the PHONE and INTERNETDid anyone even read this complaint? Final Business Response / [redacted] (4000, 14, 2015/11/23) */ November 16, [redacted] and [redacted] and [redacted] XXXXX [redacted] XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear [redacted] and [redacted] : On November 16, 2015, we received your complaint, dated November 12, 2015, filed with the Revdex.com You requested to be released from your commitments to DISH Network TV and internet service because you currently receive separate bills and you are unable to make an online payment to dishNET Wireline As previously advised, we are currently merging all accounts to a new systemWe apologize for any inconvenience this may have caused The bundle option is not included in the agreementsAlthough you are currently receiving two separate bills, you are also receiving the bundled discount credit of $per month, which appears on your dishNET Wireline billing statement As stated in my previous responses, we offer other options to make a paymentThe commitments remain valid If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] Final Consumer Response / [redacted] (4200, 16, 2015/11/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) You sold me the convenience of a bundled product and you are not holding up your end of this agreementHaving to pay by mail is not convenientI do not accept your lame response and do not relieve you of your responsibility in the agreement
Initial Business Response / [redacted] (1000, 5, 2015/05/27) */ May 21, [redacted] , [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr***: On May 19, 2015, we received your complaint, dated May 18, 2015, filed with the RevDex.com You indicated that you established this account for your mother, Ms [redacted] ***, and you were unaware that there was a balance on the accountYou expressed concern that the account was referred to collections without notifying you that there was a balance due This account was established on August 19, 2009, and disconnected on June 6, The balance is for a $early termination fee and a $box return feeThe account was referred to collections on April 11, When I spoke with you by telephone today, I informed you that the billing statements and collection notification were sent to the address on the accountWe use the information that is provided to us As an exception, I removed the $balance and notified collections to remove this account from your credit reportPlease allow six to eight weeks for the bureaus to reflect any updates If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) if they remove it from my credit report I will be satisfied
Complaint: [redacted] I am rejecting this response because: Back January there is response the refunds department is checking the statusWhen I spoke with Ms [redacted] , I told her if a check was mailed on November 24, I have been calling since November now we are on JanuaryI am pretty sure that Dish can verify that the check has not been clearedNow they want me to wait for three weeks before they can reissue another oneI am leaving pay check by pay checkWhy it takes more than months for a return checkThat is not fair at all Sincerely, [redacted]
February 12, Mrand Mrs [redacted] and [redacted] Re: Revdex.com Complaint # [redacted] ###-###-####Dear Mrand Mrs [redacted] : On February 10, 2016, we received your complaint, dated February 5, 2016, filed with the Revdex.comYou expressed concern with the early termination fee to disconnect your serviceYou maintain that you did not receive the America’s Top package or NBA TV as you requested at the point of saleYou also mentioned that our website advertises the America’s Top package for $49.99, but does not disclose that a credit check is requiredPlease be advised that DISH Network offers two promotions: one, a three year price guarantee and two, a discount for the first months of serviceOur website advertises a $price for the America’s Top Plus package under the three-year price guarantee offer and a $price for the America’s Top package under the 12-month introductory savings offerPlease be advised that both offers disclose that a credit qualification is requiredYour service was activated on February 5, 2016, with a 24-month commitment under our Flex promotionAlthough this is a pay-in-advance promotion, it qualified for the same promotional offersThe offer that was selected on your account was the three-year price guaranteeA review of the sales call did not find that the America’s Top package was requested or discussedIn fact, the agent disclosed that your monthly rate would be $for the America’s Top Plus packageAdditionally, the agent told you that NBA TV was not available in your package, but you would have access to the NBA League PassWhen I spoke with you by phone today, I offered to upgrade your package to the America’s Top (regularly $79.99)Although the package is $more a month, I agreed to apply a $credit to your account for monthsOnce the credit ends, the promotional price of $will apply for the packageYou accepted my resolutionIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT ###-###-#### Tell us why here
Initial Business Response / [redacted] (1000, 5, 2015/06/29) */ June 26, Ms [redacted] ESide Cir., Apt Ashland, AL XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On June 22, 2015, we received your complaint, dated June 20, 2015, filed with the Revdex.com My attempts to contact you by phone at (XXX) XXX-XXXX on June 24, and 26, 2015, were unsuccessful; however, I left three messages You expressed concern with the payment of $that was debited from your checking accountYou indicated that you made a credit card payment for the same amount to avoid the debitYou also said that the debit caused you to incur an overdraft fee and you have not received a refund as promised A review of your account shows that your credit card payment of $was received on June 6, Because your checking account is enrolled in AutoPay, a payment of $was also debited from your checking account on June 7, To avoid AutoPay from collecting a payment, the balance must be paid in full or AutoPay must be removed at least seven days before the scheduled due date Our records reveal that a refund of $was applied to your checking account on June 23, A refund of $for your overdraft fee was applied on June 25, As a courtesy, a one-month credit of $was applied to your account for this issue If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, Ana Gutierrez Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday-Friday, 6:am - 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
March 3, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On March 3, 2016, we received your complaint, dated March 3, 2016, filed with the Revdex.comYou indicated that you recently experienced some billing and payment problems with your DISH Network serviceAdditionally, you are not receiving the pricing and programming you were offeredYou requested that these matters be correctedWhen we spoke today we reviewed your billing, pricing and programmingI made the necessary corrections to your billing and restored your promotional programming offers that had expiredAdditionally, we reviewed your payment processing concernsYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***
Initial Business Response / [redacted] (1000, 4, 2015/05/04) */ May 1, Ms [redacted] Marietta, GA XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On April 27, 2015, we received your complaint, dated April 24, 2015, filed with the RevDex.com My attempts to contact you by phone at (XXX) XXX-XXXX and (XXX) XXX-XXXX on April 28, and 30, 2015, were unsuccessful; however, I left three messages at (XXX) XXX-XXXX You expressed concern with the balance on your accountYou maintain that you canceled your service on March 31, 2014, when you movedYou also said that DISH Network was unable to provide service at your new residence Your service was activated on March 24, 2013, with a 24-month commitmentPer your promotion, you are still bound to the term commitment if you change your residenceEnclosed is a copy of the 24-month agreement for your review Please be advised that our records do not show that a technician attempted to install service at your new residenceWhen you contacted us on March 25, 2014, you declined our offer to install the service at your new residence, but accepted placing your service on DISH PauseDISH Pause is $a month and can be used for up to nine monthsDISH Pause will also extend your term commitment by the number of months that the service is paused DISH Pause was removed on January 2, 2015, because the allowed time frame was reachedAt that time, your previous service charges were reinstated Your DISH Network service was canceled on April 1, 2015, when we received your letterThe balance of $on your account includes a service balance of $172.74, an early termination fee of $and a $box return fee I made an exception and removed the service balance of $172.74; however, the early termination and box return fees are valid If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday-Friday, 6:am - 3:pm MDT (XXX) XXX-XXXX Enclosure cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/05/20) */ I received your letter on May 9, but haven't been able to respond by May th because I don't have a computer I received a letter from [redacted] Dispute Resolution Specialist with Dish Network on May 8, 2015, stating that she had attempted to phone me at (XXX) XXX-XXXX; that is NOT my phone #!! She also stated that her records do not show that a technician attempted to install service at my new address in Quitman, GA, where I moved to last yearI called the Dish C/S toll # and they sent a technician to my residenceIt does not concern me that she has no record of this order, and she can certainly check with the Dish office in Quitman where I picka "box" but then had to return it after the technician said that he could NOT install Dish service to my house because it was more than feet from the Dish poleTherefore I had to contact another servicer for my cable/satellite serviceI had not attempted to have my Dish service transferred from my Marietta, GA address to the Quitman, GA address because I thought my son had made arrangements for the service in Quitman, already [redacted] stated in her letter that she had removed the $ for "service" (that I didn't have anyway)She said there remains a $ charge for early termination fee and a $ box return feeI don't feel that I should have to pay the termination charge because I DID attempt to continue with the Dish service at my new address but was unable to do so because Dish could NOT provide the service to me there!! Final Business Response / [redacted] (4000, 13, 2015/05/26) */ May 22, Ms [redacted] Marietta, GA XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On May 21, 2015, we received your complaint, dated May 20, 2015, filed with the Revdex.com You expressed further concern with the balance on your accountYou indicated that a technician was sent to your home and confirmed that you were unable to receive the service As previously advised, our records do not show that a DISH Network technician was sent in an attempt to establish service at your new residenceHowever, I made an exception and removed the early termination fee and box return fee from your account Please be advised that you are currently being charged $for unreturned equipmentOnce the leased equipment is returned the fees will be removed, leaving your account at zero If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday-Friday, 6:am - 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Final Consumer Response / [redacted] (4200, 21, 2015/08/18) */ Marietta, Ga [redacted] July 27, [redacted] , Dispute Resolution Specialist Dish Network, L.L.C P.OBox [redacted] Littleton, CO Re: [redacted] - [redacted] Dear Ms [redacted] : I received your note on JUNE 19, 2015, dated June 8, 2015, stating that there is no local Dish drop-off location for my convenience of dropping off the Dish "box" and remote controlsYou stated that Dish would provide me with a box and shipping label for UPS piand that I should receive the box immediatelyHowever, as of this date, I have NOT received a shipping boxI have no use for Dish's equipment and am anxious to get it shipped to Dish ASAP I also want to make you aware of another problem with Dish: my son, who lives miles from me, recently attempted to obtain Dish's TV service recently and was told that he had an outstanding balance on his account of about $ and that he would have to pay thatHe explained to the representative that that was impossible because he had NEVER had Dish's serviceThe representative insisted that he had and that he owed this balanceI can certainly verify that my son has NEVER had ANY service with Dish and he is surely NOT responsible or accountable for any of my problems with Dish!! Your immediate attention to these two problems will be greatly appreciatedThank you Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 4, 2015/11/04) */ November 3, Mr [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On October 30, 2015, we received your complaint, dated October 29, 2015, filed with the Revdex.comMy attempts to reach you by phone on October and November and 3, 2015, have been unsuccessful; however, I was able to leave a voice message on each attempt You state that you have been having ongoing technical issues with your internet serviceYou requested that we release you from your TV and internet agreement I'm willing to release you from your internet contract without penaltyHowever, we consider the TV contract to be valid, as you have not reported any issues with the service If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 6, 2015/11/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have attempted to contact scott diaz at the number listed, I also tried to go thru dish customer service, but there is no mention of the resolution mentioned by mr ruiz, there are still charges from the internet service plus now there are charges for t v service, the boxes are not even hooked upi also requested I gewt one person to handle this account, but they stated that was not possibledo you have any idea how many hours I have spent trying to handle this issue Final Business Response / [redacted] (4000, 8, 2015/11/24) */ November 18, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On November 17, 2015, we received your rebuttal, dated November 16, 2015, filed with the Revdex.com You said that you would like the internet service disconnected and you expressed concern with being billed for TV service you have not used When we spoke by phone, I canceled your internet service without penalty and provided you with the equipment return disclosuresIn addition, I removed the balance of $from your accountLastly, I set up an installation of your TV service at your new residence If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] XXXXX [redacted] ***
Initial Business Response / [redacted] (1000, 4, 2015/05/15) */ May 7, [redacted] , [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On May 5, 2015, we received your complaint, dated May 4, 2015, filed with the Revdex.com You said that when you placed your order for our service, you did so with the understanding that you would have a bundled account with DISH Network and Century LinkYou said that you have received separate bills and you would like to close your DISH Network account without penalty A review of your account reveals that you placed your order for our service through Altitude Marketing LLC (XXX-XXX-XXXX), a DISH Network sales partnerWe reviewed your sales call recording and didn't find that you were told the services were going to be bundledBecause you agreed to the services, we ask that you fulfill your contractual obligationI enclosed a copy of your contract for your records If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (XXX) XXX-XXXX Enclosure cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 6, 2015/05/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) The only reason I signed up for dish was to get the bundled packageI didnt want just dish because I have no use for itThat is the only reason I signed up for it and I was told by your customer service that is what I was gettingI was transferred several times but they did tell me thatI have not had dish service for over two weeksI did not call it in because I assumed it had been cancelled like I requestedSince you have already cancelled my service I am still requesting cancellation with no further chargesI was told by dish and even transferred to another department by dish that they used crntury link for their internet and that I would have bundled serviceI do have century internet set up by your customer serviceI have bills from them as well as dishI did not call century link and add service, I was transferred to them by your customer serviceAre you telling me you do not offer bundled services? I still believe your company is fradulently billing me for services I did not wantYour company was not honest and falsly lead me to believe I was getting a service you do not provideI am now be billed for services I do not even have Final Business Response / [redacted] (4000, 12, 2015/05/29) */ May 28, [redacted] , [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On May 28, 2015, we received your rebuttal, dated May 25, 2015, filed with the Revdex.com You want to know why your DISH Network account was disconnected Your service has been interrupted due to nonpaymentIf a payment is not made, your account will be closed on June 23, If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] Final Consumer Response / [redacted] (3000, 18, 2015/09/29) */ Received duplicate complaint 09/28/2015, merged information from CID#XXXXXXXX and closed as duplicate Dish network told me they provided bundled service for dish tv and internetThey failed to provide the service I was told I would get Dish network told me when I signed up they would provide satellite tv and internet service for a bundled priceThey sent a technician out to my house and installed the serviceAfter my service was installed I began recieving bills from dish network and century link internet serviceI continued to call Dish network to find out why my service was not bundled like I was told and they informed me they did not provide bundled service like I was toldThe only reason I signed up for dish was to get the bundled serviceI did not want satellite TV without the internet serviceI tried several times to contact dish network and would get different answers each timeSome customer service reps I talked to said they did not offer bundled service and others said they did but had to go through a different internet company due to our locationNobody would give me a straight answerI told them I wanted to cancel my account since they did not provide the service they said would and I was told if I cancelled they would charge me a cancellation feeI would have continued to pay for my service but I was getting billed by different companiesI was getting billed by internet companies and then dish network and I had no idea who I was suppose to be payingI was supposed to be one bill, all bundled serviceDish shut my service off without telling meI am not going to pay for service I was not gettingI have not had service for several months and all of a sudden I get a bill from dish for for early termination video I want a rrefund towards my account in the amount of $ $
Initial Business Response / [redacted] (1000, 9, 2015/05/07) */ April 27, Ms [redacted] ** [redacted] , [redacted] Re: Revdex.com Complaint # [redacted] - [redacted] Dear Ms [redacted] : On April 27, 2015, we received your correspondence, dated April 24, 2015, filed with the Revdex.com You expressed dissatisfaction with Hopper features and with the customer service you receivedYou disputed the early termination fee I regret that the Hopper system and service were not to your satisfaction When we spoke today, I advised you that I made an exception and reversed the $early termination fee from your accountIn addition, a refund of $was submittedPlease allow five business days for processingThis refund is for the payment collected for the first month of programmingYou accepted this resolution We strive to provide excellent service and regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-*** Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST (***) ***- [redacted] cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI would suggest that in future the "Dish Dispute department" work on improving their customer service skills when talking to a customer as they were rude and spoke over us when they called to address our complaintTheir "courtesy " was nice ,however had they just applied the certificate they authenticated when they called back when we submitted it, none of this would have been necessary Sincerely,
July 24, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On July 20, 2017, we received your complaint, dated July 19, 2017, filed with the Revdex.com You disputed the bill of $257.27, as you claim that your service was only restarted for three daysYou indicated that you were not told there was a time limit for DISH Pause nor did you use the serviceYou stated that you have paused your phone service before with no charge A review of the call on March 21, 2017, when you placed your TV account on DISH Pause, reveals that the agent advised you that the maximum amount of time the account could be placed on DISH Pause is nine monthsHe asked you how many months you would like to pause your service: three, six or nineYou said three monthsHe informed you that the account would automatically restart once the three months expired on June 21, You began to be billed for regular service from June 21, 2017, to July 22, 2017, and the prorated charges are reflected on you July 9, 2017, billing statementThis billing statement also includes the current charges from July 23, 2017, to August 22, Please note this is a bill for two months of service Although you claim that you only had the service for three days, our records reveal account activity during that time frame, including a technician visit When I spoke with you by telephone today, I advised you that as an exception I applied a credit of $to your account for the prorated monthly chargesSince you downgraded your service from the America’s Top package to the Flex Pack at the same time, your balance was reduced from $to $ If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] [redacted] [redacted] [redacted] [redacted] ** ***
August 9, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On August 4, 2016, we received your complaint, dated August 2, 2016, filed with the Revdex.com You requested a refund of $ Our records reveal that a refund of $was issued on August 2, When I spoke with you by telephone today, you confirmed that you received it If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT
March 16, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On March 11, 2016, we received your complaint, dated March 11, 2016, filed with the Revdex.com My attempts to contact you by phone at [redacted] on March 11, and 15, 2016, were unsuccessful; however, I left three messages You expressed concern with the billing statement of $that you receivedYou maintain that your service was supposed to be placed on DISH Pause in late November You would like the balance removed and an address to return the equipment Your internet and phone services were established on April 18, 2014, with a 24-month commitmentA second 24-month commitment was added on April 23, 2014, for the addition of TV service Please be advised that while your TV service can be placed on DISH Pause, there is no DISH Pause option for our internet or phone servicesOur records do not show that DISH Pause was requested Although we show that you contacted us via email on December and 19, 2015, and February 17, 2016, regarding your service charges, you were told to contact us by phone or via chat; however, we were not contactedAs a result, your service continued as normalPlease note that your billing statements and delinquency notifications were provided via email to [redacted] @yahoo.com Please be advised that your service is currently interrupted for non-paymentOnce it is fully disconnected on March 18, 2016, your account will be left with balance of $Additionally, you will be charged early termination fees of $and $for the non-fulfillment of your internet and TV term commitments, respectivelyDISH Network will provide boxes within ten business for the return of the equipment upon disconnection of your serviceA $box return fee will apply for each box All charges are valid; therefore, we are unable to honor your request to remove the balance If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***
November 14, Dear Ms [redacted] : On November 11, 2016, we received your complaint, dated November 10, 2016, filed with the Revdex.comYou expressed further concern with your DISH Network monthly chargesYou again maintain that you were told your monthly rate would not exceed $ As previously advised, the $monthly credit that was being applied to your account expiredOn September 6, 2016, our representative agreed to provide you with a monthly $credit for three monthsWhile the first $monthly credit was reflected on your September 6, 2016, billing statement of $38.00, the second $credit was not on your October 6, 2016, billing statement of $However, this was corrected when the $credit was applied to your account on October 19, You were also given credits totaling $for your billing concernsThese credits reduced your regular monthly bill of $to $for your November 6, 2016, billing statement A review of the customer service calls from September 6, 2016, and October 11, and 18, 2016, did not find that a monthly rate of $was promisedThey advised you that your monthly rate was $and the monthly credit of $was promised on September 6, 2016, for three months We are unable to provide you with additional monthly creditsOnce the $monthly credit ends, you will be billed at the regular monthly rate of $The monthly charges on your account are correct for the services that you subscribe toIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday-Friday, 6:am – 3:pm MDT###-###-####
Complaint: [redacted] I am rejecting this response because:The statement by Mr [redacted] is interestingI Returned his first call minutes after his calling and went directly to messageThat was 3/2/I never received a call from Mr [redacted] 3/3/16/3/4/the same as the first call, returned it within minutes and went directly to messageNeither of my messages were addressed or returnedHis communications were to basically blame everthing on computer glitches, and everything was returned to as it should beHow Nice! I was the one inconvenienced, I was the one insulted, with barely a recognition on their part of anythingI would be a fool to continue to give them my business and my money Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The processing fee has been refunded Sincerely, [redacted] *
March 20, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On March 20, 2017, we received your complaint, dated March 17, 2017, filed with the Revdex.com You maintain that you were told that you had a trial period when you ordered dishNET internet service As I explained when we spoke, I reviewed all calls on the account associated with internet service and I found no offer was made for a trial period We were contacted on May 11, 2016, February 1, 2017, and February 2, Internet service was ordered on the third call If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] ***Phone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted] cc: [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
Initial Business Response / [redacted] (1000, 4, 2015/11/17) */ November 13, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On November 12, 2015, we received your complaint, dated November 11, 2015, filed with the Revdex.com You disputed the early termination fee applied to your DISH Network accountYou said that Frontier failed to install your phone and internet service so you resumed Comcast service When we spoke, I advised you that Mr [redacted] from our Executive Escalations Team made an exception and waived your early termination fee, as a courtesy, on November 12, Our records indicate that you initiated your service through an independent retailernot DISH NetworkAdditionally, as Frontier is a separate company, DISH Network has no control over their installation schedule Please note that the bundling option only provides that you will receive a single bill for multiple servicesDISH Network fulfilled your order and had no control over whether Frontier did soAs such, we are unable to provide you with additional compensation If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 6, 2015/11/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) This letter only addresses the early termination feeIt does not address the outstanding balance of $for cable serviceWe were told by phone that all fees and charges were waived but the letter only addresses the early termination feesIf all fees and charges were waived, why does the letter not address this? Final Business Response / [redacted] (4000, 8, 2015/11/20) */ November 19, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On November 19, 2015, we received your rebuttal, dated November 18, 2015, filed with the Revdex.com You asked about your $balance and you requested that it be waived Please refer to my previous response and the enclosed billing statementThe balance to which you refer was the result of the early termination fee, which was waivedYour account no longer has any balance due If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX Enclosure cc: Denver / Boulder Revdex.com [redacted] XXXXX [redacted] November 13, Mr [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On November 12, 2015, we received your complaint, dated November 11, 2015, filed with the Revdex.com You disputed the early termination fee applied to your DISH Network accountYou said that Frontier failed to install your phone and internet service so you resumed Comcast service When we spoke, I advised you that Mr [redacted] from our Executive Escalations Team made an exception and waived your early termination fee, as a courtesy, on November 12, Our records indicate that you initiated your service through an independent retailernot DISH NetworkAdditionally, as Frontier is a separate company, DISH Network has no control over their installation schedule Please note that the bundling option only provides that you will receive a single bill for multiple servicesDISH Network fulfilled your order and had no control over whether Frontier did soAs such, we are unable to provide you with additional compensation If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] XXXXX [redacted] Final Consumer Response / [redacted] (2000, 10, 2015/11/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for helping resolve this matter
January 7, Ms [redacted] , VA [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms***: On January 6, 2016, we received your complaint, dated January 5, 2016, filed with the Revdex.comYou expressed further concern with the promotional offer that was approved for DISH Network serviceAs previously advised, DISH Network offers several promotions that require a credit qualificationBased on the information obtained, you only qualify for our Flex TV offer, which requires an upfront payment for an activation fee and the purchase of equipmentThese fees cannot be waived or billed at a later dateWe regret that you do not agree with our business policiesIf there are further questions or concerns about this issue, please feel free to contact me at ( [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT ( [redacted] cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/10/29) */ October 26, [redacted] and Mrs [redacted] XXXXX [redacted] XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mrand Mrs [redacted] : On October 26, 2015, we received your complaint, dated October 22, 2015, filed with the Revdex.com You expressed concern regarding your bundled account for TV, internet and phoneYou now receive two separate bills and you find it difficult to make payments on the internet and telephone accountYou requested that your services be rebundled When I spoke with you by telephone today, I explained that the services were unbundled because of a system change and at this time we are unable to bundle the account until further noticeI apologized for the inconvenience DishNET Wireline offers several options to make a paymentYou may log into dishNETWireline.com, mail payments to PO Box XXXXX, Phoenix, AZ XXXXX-XXXX or call the customer service center Additionally, you were charged a $installation fee and a $custom order fee to relocate your systemAs an exception, I removed these charges from your DISH Network TV account If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) Going to dishNETWireline.com takes me right back to the TV portion of my billMy issue is NOT with paying the TV portion of my billI am NOT able to pay the PHONE and INTERNETDid anyone even read this complaint? Final Business Response / [redacted] (4000, 14, 2015/11/23) */ November 16, [redacted] and [redacted] and [redacted] XXXXX [redacted] XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear [redacted] and [redacted] : On November 16, 2015, we received your complaint, dated November 12, 2015, filed with the Revdex.com You requested to be released from your commitments to DISH Network TV and internet service because you currently receive separate bills and you are unable to make an online payment to dishNET Wireline As previously advised, we are currently merging all accounts to a new systemWe apologize for any inconvenience this may have caused The bundle option is not included in the agreementsAlthough you are currently receiving two separate bills, you are also receiving the bundled discount credit of $per month, which appears on your dishNET Wireline billing statement As stated in my previous responses, we offer other options to make a paymentThe commitments remain valid If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] Final Consumer Response / [redacted] (4200, 16, 2015/11/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) You sold me the convenience of a bundled product and you are not holding up your end of this agreementHaving to pay by mail is not convenientI do not accept your lame response and do not relieve you of your responsibility in the agreement
Initial Business Response / [redacted] (1000, 5, 2015/05/27) */ May 21, [redacted] , [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr***: On May 19, 2015, we received your complaint, dated May 18, 2015, filed with the RevDex.com You indicated that you established this account for your mother, Ms [redacted] ***, and you were unaware that there was a balance on the accountYou expressed concern that the account was referred to collections without notifying you that there was a balance due This account was established on August 19, 2009, and disconnected on June 6, The balance is for a $early termination fee and a $box return feeThe account was referred to collections on April 11, When I spoke with you by telephone today, I informed you that the billing statements and collection notification were sent to the address on the accountWe use the information that is provided to us As an exception, I removed the $balance and notified collections to remove this account from your credit reportPlease allow six to eight weeks for the bureaus to reflect any updates If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) if they remove it from my credit report I will be satisfied
Complaint: [redacted] I am rejecting this response because: Back January there is response the refunds department is checking the statusWhen I spoke with Ms [redacted] , I told her if a check was mailed on November 24, I have been calling since November now we are on JanuaryI am pretty sure that Dish can verify that the check has not been clearedNow they want me to wait for three weeks before they can reissue another oneI am leaving pay check by pay checkWhy it takes more than months for a return checkThat is not fair at all Sincerely, [redacted]
February 12, Mrand Mrs [redacted] and [redacted] Re: Revdex.com Complaint # [redacted] ###-###-####Dear Mrand Mrs [redacted] : On February 10, 2016, we received your complaint, dated February 5, 2016, filed with the Revdex.comYou expressed concern with the early termination fee to disconnect your serviceYou maintain that you did not receive the America’s Top package or NBA TV as you requested at the point of saleYou also mentioned that our website advertises the America’s Top package for $49.99, but does not disclose that a credit check is requiredPlease be advised that DISH Network offers two promotions: one, a three year price guarantee and two, a discount for the first months of serviceOur website advertises a $price for the America’s Top Plus package under the three-year price guarantee offer and a $price for the America’s Top package under the 12-month introductory savings offerPlease be advised that both offers disclose that a credit qualification is requiredYour service was activated on February 5, 2016, with a 24-month commitment under our Flex promotionAlthough this is a pay-in-advance promotion, it qualified for the same promotional offersThe offer that was selected on your account was the three-year price guaranteeA review of the sales call did not find that the America’s Top package was requested or discussedIn fact, the agent disclosed that your monthly rate would be $for the America’s Top Plus packageAdditionally, the agent told you that NBA TV was not available in your package, but you would have access to the NBA League PassWhen I spoke with you by phone today, I offered to upgrade your package to the America’s Top (regularly $79.99)Although the package is $more a month, I agreed to apply a $credit to your account for monthsOnce the credit ends, the promotional price of $will apply for the packageYou accepted my resolutionIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT ###-###-#### Tell us why here
Initial Business Response / [redacted] (1000, 5, 2015/06/29) */ June 26, Ms [redacted] ESide Cir., Apt Ashland, AL XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On June 22, 2015, we received your complaint, dated June 20, 2015, filed with the Revdex.com My attempts to contact you by phone at (XXX) XXX-XXXX on June 24, and 26, 2015, were unsuccessful; however, I left three messages You expressed concern with the payment of $that was debited from your checking accountYou indicated that you made a credit card payment for the same amount to avoid the debitYou also said that the debit caused you to incur an overdraft fee and you have not received a refund as promised A review of your account shows that your credit card payment of $was received on June 6, Because your checking account is enrolled in AutoPay, a payment of $was also debited from your checking account on June 7, To avoid AutoPay from collecting a payment, the balance must be paid in full or AutoPay must be removed at least seven days before the scheduled due date Our records reveal that a refund of $was applied to your checking account on June 23, A refund of $for your overdraft fee was applied on June 25, As a courtesy, a one-month credit of $was applied to your account for this issue If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, Ana Gutierrez Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday-Friday, 6:am - 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
March 3, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On March 3, 2016, we received your complaint, dated March 3, 2016, filed with the Revdex.comYou indicated that you recently experienced some billing and payment problems with your DISH Network serviceAdditionally, you are not receiving the pricing and programming you were offeredYou requested that these matters be correctedWhen we spoke today we reviewed your billing, pricing and programmingI made the necessary corrections to your billing and restored your promotional programming offers that had expiredAdditionally, we reviewed your payment processing concernsYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***
Initial Business Response / [redacted] (1000, 4, 2015/05/04) */ May 1, Ms [redacted] Marietta, GA XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On April 27, 2015, we received your complaint, dated April 24, 2015, filed with the RevDex.com My attempts to contact you by phone at (XXX) XXX-XXXX and (XXX) XXX-XXXX on April 28, and 30, 2015, were unsuccessful; however, I left three messages at (XXX) XXX-XXXX You expressed concern with the balance on your accountYou maintain that you canceled your service on March 31, 2014, when you movedYou also said that DISH Network was unable to provide service at your new residence Your service was activated on March 24, 2013, with a 24-month commitmentPer your promotion, you are still bound to the term commitment if you change your residenceEnclosed is a copy of the 24-month agreement for your review Please be advised that our records do not show that a technician attempted to install service at your new residenceWhen you contacted us on March 25, 2014, you declined our offer to install the service at your new residence, but accepted placing your service on DISH PauseDISH Pause is $a month and can be used for up to nine monthsDISH Pause will also extend your term commitment by the number of months that the service is paused DISH Pause was removed on January 2, 2015, because the allowed time frame was reachedAt that time, your previous service charges were reinstated Your DISH Network service was canceled on April 1, 2015, when we received your letterThe balance of $on your account includes a service balance of $172.74, an early termination fee of $and a $box return fee I made an exception and removed the service balance of $172.74; however, the early termination and box return fees are valid If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday-Friday, 6:am - 3:pm MDT (XXX) XXX-XXXX Enclosure cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/05/20) */ I received your letter on May 9, but haven't been able to respond by May th because I don't have a computer I received a letter from [redacted] Dispute Resolution Specialist with Dish Network on May 8, 2015, stating that she had attempted to phone me at (XXX) XXX-XXXX; that is NOT my phone #!! She also stated that her records do not show that a technician attempted to install service at my new address in Quitman, GA, where I moved to last yearI called the Dish C/S toll # and they sent a technician to my residenceIt does not concern me that she has no record of this order, and she can certainly check with the Dish office in Quitman where I picka "box" but then had to return it after the technician said that he could NOT install Dish service to my house because it was more than feet from the Dish poleTherefore I had to contact another servicer for my cable/satellite serviceI had not attempted to have my Dish service transferred from my Marietta, GA address to the Quitman, GA address because I thought my son had made arrangements for the service in Quitman, already [redacted] stated in her letter that she had removed the $ for "service" (that I didn't have anyway)She said there remains a $ charge for early termination fee and a $ box return feeI don't feel that I should have to pay the termination charge because I DID attempt to continue with the Dish service at my new address but was unable to do so because Dish could NOT provide the service to me there!! Final Business Response / [redacted] (4000, 13, 2015/05/26) */ May 22, Ms [redacted] Marietta, GA XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On May 21, 2015, we received your complaint, dated May 20, 2015, filed with the Revdex.com You expressed further concern with the balance on your accountYou indicated that a technician was sent to your home and confirmed that you were unable to receive the service As previously advised, our records do not show that a DISH Network technician was sent in an attempt to establish service at your new residenceHowever, I made an exception and removed the early termination fee and box return fee from your account Please be advised that you are currently being charged $for unreturned equipmentOnce the leased equipment is returned the fees will be removed, leaving your account at zero If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday-Friday, 6:am - 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Final Consumer Response / [redacted] (4200, 21, 2015/08/18) */ Marietta, Ga [redacted] July 27, [redacted] , Dispute Resolution Specialist Dish Network, L.L.C P.OBox [redacted] Littleton, CO Re: [redacted] - [redacted] Dear Ms [redacted] : I received your note on JUNE 19, 2015, dated June 8, 2015, stating that there is no local Dish drop-off location for my convenience of dropping off the Dish "box" and remote controlsYou stated that Dish would provide me with a box and shipping label for UPS piand that I should receive the box immediatelyHowever, as of this date, I have NOT received a shipping boxI have no use for Dish's equipment and am anxious to get it shipped to Dish ASAP I also want to make you aware of another problem with Dish: my son, who lives miles from me, recently attempted to obtain Dish's TV service recently and was told that he had an outstanding balance on his account of about $ and that he would have to pay thatHe explained to the representative that that was impossible because he had NEVER had Dish's serviceThe representative insisted that he had and that he owed this balanceI can certainly verify that my son has NEVER had ANY service with Dish and he is surely NOT responsible or accountable for any of my problems with Dish!! Your immediate attention to these two problems will be greatly appreciatedThank you Sincerely, [redacted] ***