January 18, 2016 Mr. [redacted] ** [redacted] Re: BBB Complaint # [redacted] [redacted] - [redacted] Dear Mr. ***: On January 15, 2016, we received your rebuttal, dated January 14, 2016, filed with the RevDex.com. You maintain that you were offered a rate of $43.49 for 25 months. As I stated in my previous response, there is no record of this offer and no further credit will be applied. If there are further questions or concerns about this issue, please feel free to contact me at [redacted] . Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT [redacted] *
Tell us why here..March 21, Mr [redacted] ** *** Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr***: On March 21, 2016, we received your complaint, dated March 18, 2016, filed with the Revdex.comYou asked for your monthly rate and you requested an apologyYour monthly rate for the next five billing cycles will remain $144.05, barring any changes to programming you may makeWe sincerely apologize for any confusion this issue may have causedIf there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted] cc: Denver / Boulder Revdex.com [redacted] *** [redacted] ** *** [redacted] ***
Initial Business Response / [redacted] (1000, 6, 2015/11/30) */ November 23, Ms [redacted] XXXXX [redacted] Dr [redacted] XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On November 23, 2015, we received your complaint, dated November 19, 2015, filed with the Revdex.com You maintain that an unauthorized charge for the Protection Plan was applied to your accountYou also mentioned that you have experienced many technical issues A review of the sales call on April 13, 2015, reveals that the sales agent informed you that you would receive the Protection Plan warranty free for six monthOnce the free six months expired, you would begin to be billedHe also informed you that you had the option to remove it at any time Additionally, a sales confirmation email was sent to [redacted] @gmail.com on April 13, This sales confirmation included the disclosures as well as links providing the option to view the agreement prior to the installationWe emailed you a copy of the signed Digital Home Advantage (DHA) agreement to the same email address after the installation was complete The Protection Plan warranty is also disclosed in the DHA agreement When I spoke with you by telephone today, I informed you that there is no record of any ongoing technical issues reportedHowever, as an exception, I released you from the 24-month commitment and disconnected the serviceBoxes will ship for the return of the receivers and remotesPlease return the equipment in the allotted time frame to avoid unreturned equipment feesKeep the return tracking numbers for your records If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will make arrangements to cancel my serviceAll I ask is that the early termination fee waiver be notated on my account Sincerely, [redacted]
September 19, Dear Mr***: On September 12, 2016, we received your complaint, dated September 9, 2016, filed with the Revdex.comMy attempts to reach you by phone on September 15, and 19, 2016, have been unsuccessful; however, I was able to leave a voice message on each attempt You said that you were told that we offer 4k channels, but you found that to be untrueYou said that you disconnected your account and you request that we waive your early termination fee and provide you with a refund I reviewed the recording of your sales call and I found that when you asked our agent about 4k, he told you that all we currently offer is Pay-Per-View or Video on Demand in 4k and that no channels are availableBecause I didn’t find that you were misinformed, we consider the contract to be valid and are unable to provide you with a refund If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
Complaint: [redacted] I am rejecting this response because:Since October of dish has cut my channels several times including some of the ones listed in their smallest packageI currently get much fewer channels than what is in their smallest packageNamely the ones that I watched on a regular basisTo the point that I only leave on the TV for the dogs companionship while I'm goneI currently use the internet for my entertainmentHulu Plus, YouTube, Netflix, ETCI now get far and beyond what dish can offerI don't see how dish network continues to stay in business with the way they treat people Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/08/07) */ July 22, Mr [redacted] XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr***: On July 21, 2015, we received your complaint, dated July 17, 2015, filed with the Revdex.com You indicated that you acquired your DISH Network service through a door-to-door sales representative who told you there was no commitmentHe also did not tell you that you were signing a 24-month agreement and you were unaware of the early termination fee when you chose to disconnect the service When I spoke with you by telephone today, I informed you that your account was established by Dish OneAs an exception, I removed the $early termination fee and the $box return feeI submitted a refund for $63.87, since you had a credit balance left from your last paymentThere is no balance due to DISH Network Please return the Hopper and Joey receivers and remotes to avoid unreturned equipment fees If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
June 20, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On June 20, 2016, we received your complaint, dated June 17, 2016, filed with the Revdex.com You stated that DISH Network is sending you advertisements that you do not wish to receiveYou indicated that you continue to receive them even after you contacted DISH Network and requested that they ceaseYou would like this resolved When we spoke today, I apologized for the inconvenience and I offered to place your information on our Do Not Contact listAdditionally, our Marketing Department was notified You accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
November 21, Dear Mrand Mrs***: On November 15, 2016, we received your correspondence, dated November 12, 2016, filed with the Revdex.com You said that the co-owner of your property passed awayYou requested to lower the monthly billing rate or to cancel serviceYou provided feedback regarding the customer service you received On behalf of DISH Network, I would like to offer you my sincere condolences for your loss When we spoke today, I offered to reduce the early termination fee to $You accepted this resolutionPer your request, I disconnected the service You also agreed to return the leased equipment to DISH NetworkA return box and label will be delivered to your address by UPS We appreciate your feedback and your concerns will be used to improve our customers’ interactions with our agentsWe regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST ###-###-####
July 15, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] ***: On July 12, 2016, we received your complaint, dated July 10, 2016, filed with the Revdex.com You said you were told that we carry your local Fox channel, your receiver would be able to stream Netflix and that you could watch your service on the gYou were also told that you would need a new receiver which would cost you moreYou expressed concern regarding the early termination fee When we spoke by phone, I told you that I was unable to find a copy of the recording of your sales callTherefore, I am unable to confirm what you were or were not toldI offered to upgrade your receiver to the Hopper at no cost so that you would be able to stream Netflix and watch your service on the goI also offered you an alternative to release you from your contract without penalty and send you a refund of $You chose my second offerPer your request, your account will be disconnected on August 3, I also waived your return shipping costs and I provided you with our equipment return policy If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/07/02) */ June 25, 2015 Ms. [redacted] 1267 S. Ammons St. Lakewood, CO XXXXX-XXXX Re: BBB Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms. [redacted] : On June 25, 2015, we received your complaint, dated June 23, 2015, filed... with the RevDex.com. You expressed concern with the following issues: DISH Pause Billing Equipment Collections You indicated that you disconnected your DISH Network service, but it was placed on DISH Pause instead. When DISH Pause expired, the service was restarted and you were billed for three months without notification. Our records reveal that this account was on DISH Pause for nine months. An email was sent to ***@chipotle.com on February 6, 2015, notifying you that your service was restarted. When I spoke with you by telephone today, I informed you that a review of your account reveals that you contacted us on May 9, 2014, to disconnect your service. A one-time $50.00 credit was previously applied to your account for programming charges. I removed the remaining charges of $272.78. You were charged for unreturned equipment and made a payment of $306.31. The equipment fees were reversed when the equipment was returned. I submitted a refund for $306.31. You disputed that your account was referred to collections, even as you did not receive a billing statement. We show that billing statements were mailed to the address on the account on March 4, 2015; April 4, 2015; May 4, 2015; May 15, 2015, and June 15, 2015. The account was not referred to collections until June 16, 2015. Nevertheless, I requested that the account be removed from your credit report. If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX. Sincerely, Gerri Santistevan Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT (XXX) XXX-XXXX cc: Denver / Boulder RevDex.com 1020 Cherokee St. Denver, CO XXXXX [redacted] Complaint Response Date bumped because: Holiday
January 7, 2016 Ms. [redacted] ** [redacted] Re: BBB Complaint # [redacted] [redacted] - [redacted] Dear Ms. ***- [redacted] : On January 6, 2016, we received your rebuttal, dated January 2, 2016, filed with the RevDex.com. Your issue is currently under review – you will receive a resolution in 24 to 48 hours. If there are further questions or concerns about this issue, please feel free to contact me at [redacted] . Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri ( [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/10/02) */ October 1, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On September 29, 2015, we received your complaint, dated September 28, 2015, filed with the Revdex.com You disputed the early termination fees applied to your DISH Network accountYou indicated that you experienced technical issues with your internet service and you did not accept the placement of the dish When we spoke, I advised you that DISH Network has no control over where you move or whether your new property will have a line of sightI also explained that our customer agreement provides that your 24-month commitment applies even if you change locations A review of your account reveals that we were not contacted concerning technical issues with your internet service As DISH Network is able to provide you with service and as we were not given an opportunity to resolve any technical issues you may have experienced, I am unable to waive your early termination fees If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] ***
Complaint: [redacted] I am rejecting this response because: I submitted the documents on January I have contacted MsA [redacted] again about the documentsHopefully this will be resolved soon Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 4, 2015/05/20) */ May 15, Mr [redacted] E [redacted] St ***, [redacted] Re: Revdex.com Complaint # [redacted] - [redacted] Dear Mr [redacted] : On May 13, 2015, we received your correspondence, dated May 12, 2015, filed with the Revdex.com You stated that you contacted DISH Network in November and requested that your service be disconnected; however, your account was placed on DISH PauseOnce the maximum nine-month time frame expired, your programming was automatically reactivatedYour account is now disconnected, but there is a balance owed for your early termination fee and programmingSince your account was not disconnected as you requested, you asked that this account balance be resolved When we spoke today, I confirmed that your account is disconnected and I agreed to waive your early termination fee, resolving the account balanceYou stated that this concludes the matter If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-*** Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (***) ***- [redacted] cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI am, however, highly disappointed that Dish would charge customers (weather through contracts or upgrade fees) to solve technical issues they themselves createdEven more so, that arise would place me under a month co tract without my consent and against my numerous statements to a fish representatives that I would not do a contractIt shouldn't have ever come to a point where I needed to file a complaint, and I have to assume I am not the only customer this has been done toShame on Dish! Sincerely, [redacted]
July 24, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On July 20, 2017, we received your complaint, dated July 19, 2017, filed with the Revdex.com You disputed the bill of $257.27, as you claim that your service was only restarted for three daysYou indicated that you were not told there was a time limit for DISH Pause nor did you use the serviceYou stated that you have paused your phone service before with no charge A review of the call on March 21, 2017, when you placed your TV account on DISH Pause, reveals that the agent advised you that the maximum amount of time the account could be placed on DISH Pause is nine monthsHe asked you how many months you would like to pause your service: three, six or nineYou said three monthsHe informed you that the account would automatically restart once the three months expired on June 21, You began to be billed for regular service from June 21, 2017, to July 22, 2017, and the prorated charges are reflected on you July 9, 2017, billing statementThis billing statement also includes the current charges from July 23, 2017, to August 22, Please note this is a bill for two months of service Although you claim that you only had the service for three days, our records reveal account activity during that time frame, including a technician visit When I spoke with you by telephone today, I advised you that as an exception I applied a credit of $to your account for the prorated monthly chargesSince you downgraded your service from the America’s Top package to the Flex Pack at the same time, your balance was reduced from $to $ If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] [redacted] [redacted] [redacted] [redacted] ** ***
Initial Business Response / [redacted] (1000, 5, 2015/11/10) */ November 5, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On November 4, 2015, we received your complaint, dated November 3, 2015, filed with the Revdex.com You said that you received a flyer offer for a one-year contract that was not honored and you didn't receive your $gift cardYou requested that we release you from your contract, as you are not satisfied with the service When we spoke, I informed you that our offer is for a one-year discount with a two-year contractAdditionally, we emailed you a sales confirmation email on the day your order was placed which outlined your promotion and provided you with a link to review the contract before the technician came to install the service Our records reflect that you did not qualify for the gift card, but we did offer you a $account credit for the confusion, which you accepted We consider the contract to be valid; however, I offered to reduce your early termination fee from $to $You said that you will consider my offer If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] ***
January 7, Ms [redacted] , VA [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms***: On January 6, 2016, we received your complaint, dated January 5, 2016, filed with the Revdex.comYou expressed further concern with the promotional offer that was approved for DISH Network serviceAs previously advised, DISH Network offers several promotions that require a credit qualificationBased on the information obtained, you only qualify for our Flex TV offer, which requires an upfront payment for an activation fee and the purchase of equipmentThese fees cannot be waived or billed at a later dateWe regret that you do not agree with our business policiesIf there are further questions or concerns about this issue, please feel free to contact me at ( [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT ( [redacted] cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] ***
January 18, 2016 Mr. [redacted] ** [redacted] Re: BBB Complaint # [redacted] [redacted] - [redacted] Dear Mr. ***: On January 15, 2016, we received your rebuttal, dated January 14, 2016, filed with the RevDex.com. You maintain that you were offered a rate of $43.49 for 25 months. As I stated in my previous response, there is no record of this offer and no further credit will be applied. If there are further questions or concerns about this issue, please feel free to contact me at [redacted] . Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT [redacted] *
Tell us why here..March 21, Mr [redacted] ** *** Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr***: On March 21, 2016, we received your complaint, dated March 18, 2016, filed with the Revdex.comYou asked for your monthly rate and you requested an apologyYour monthly rate for the next five billing cycles will remain $144.05, barring any changes to programming you may makeWe sincerely apologize for any confusion this issue may have causedIf there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted] cc: Denver / Boulder Revdex.com [redacted] *** [redacted] ** *** [redacted] ***
Initial Business Response / [redacted] (1000, 6, 2015/11/30) */ November 23, Ms [redacted] XXXXX [redacted] Dr [redacted] XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On November 23, 2015, we received your complaint, dated November 19, 2015, filed with the Revdex.com You maintain that an unauthorized charge for the Protection Plan was applied to your accountYou also mentioned that you have experienced many technical issues A review of the sales call on April 13, 2015, reveals that the sales agent informed you that you would receive the Protection Plan warranty free for six monthOnce the free six months expired, you would begin to be billedHe also informed you that you had the option to remove it at any time Additionally, a sales confirmation email was sent to [redacted] @gmail.com on April 13, This sales confirmation included the disclosures as well as links providing the option to view the agreement prior to the installationWe emailed you a copy of the signed Digital Home Advantage (DHA) agreement to the same email address after the installation was complete The Protection Plan warranty is also disclosed in the DHA agreement When I spoke with you by telephone today, I informed you that there is no record of any ongoing technical issues reportedHowever, as an exception, I released you from the 24-month commitment and disconnected the serviceBoxes will ship for the return of the receivers and remotesPlease return the equipment in the allotted time frame to avoid unreturned equipment feesKeep the return tracking numbers for your records If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will make arrangements to cancel my serviceAll I ask is that the early termination fee waiver be notated on my account Sincerely, [redacted]
September 19, Dear Mr***: On September 12, 2016, we received your complaint, dated September 9, 2016, filed with the Revdex.comMy attempts to reach you by phone on September 15, and 19, 2016, have been unsuccessful; however, I was able to leave a voice message on each attempt You said that you were told that we offer 4k channels, but you found that to be untrueYou said that you disconnected your account and you request that we waive your early termination fee and provide you with a refund I reviewed the recording of your sales call and I found that when you asked our agent about 4k, he told you that all we currently offer is Pay-Per-View or Video on Demand in 4k and that no channels are availableBecause I didn’t find that you were misinformed, we consider the contract to be valid and are unable to provide you with a refund If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
Complaint: [redacted] I am rejecting this response because:Since October of dish has cut my channels several times including some of the ones listed in their smallest packageI currently get much fewer channels than what is in their smallest packageNamely the ones that I watched on a regular basisTo the point that I only leave on the TV for the dogs companionship while I'm goneI currently use the internet for my entertainmentHulu Plus, YouTube, Netflix, ETCI now get far and beyond what dish can offerI don't see how dish network continues to stay in business with the way they treat people Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/08/07) */ July 22, Mr [redacted] XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr***: On July 21, 2015, we received your complaint, dated July 17, 2015, filed with the Revdex.com You indicated that you acquired your DISH Network service through a door-to-door sales representative who told you there was no commitmentHe also did not tell you that you were signing a 24-month agreement and you were unaware of the early termination fee when you chose to disconnect the service When I spoke with you by telephone today, I informed you that your account was established by Dish OneAs an exception, I removed the $early termination fee and the $box return feeI submitted a refund for $63.87, since you had a credit balance left from your last paymentThere is no balance due to DISH Network Please return the Hopper and Joey receivers and remotes to avoid unreturned equipment fees If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
June 20, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On June 20, 2016, we received your complaint, dated June 17, 2016, filed with the Revdex.com You stated that DISH Network is sending you advertisements that you do not wish to receiveYou indicated that you continue to receive them even after you contacted DISH Network and requested that they ceaseYou would like this resolved When we spoke today, I apologized for the inconvenience and I offered to place your information on our Do Not Contact listAdditionally, our Marketing Department was notified You accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
November 21, Dear Mrand Mrs***: On November 15, 2016, we received your correspondence, dated November 12, 2016, filed with the Revdex.com You said that the co-owner of your property passed awayYou requested to lower the monthly billing rate or to cancel serviceYou provided feedback regarding the customer service you received On behalf of DISH Network, I would like to offer you my sincere condolences for your loss When we spoke today, I offered to reduce the early termination fee to $You accepted this resolutionPer your request, I disconnected the service You also agreed to return the leased equipment to DISH NetworkA return box and label will be delivered to your address by UPS We appreciate your feedback and your concerns will be used to improve our customers’ interactions with our agentsWe regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST ###-###-####
July 15, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] ***: On July 12, 2016, we received your complaint, dated July 10, 2016, filed with the Revdex.com You said you were told that we carry your local Fox channel, your receiver would be able to stream Netflix and that you could watch your service on the g
You were also told that you would need a new receiver which would cost you moreYou expressed concern regarding the early termination fee When we spoke by phone, I told you that I was unable to find a copy of the recording of your sales callTherefore, I am unable to confirm what you were or were not toldI offered to upgrade your receiver to the Hopper at no cost so that you would be able to stream Netflix and watch your service on the goI also offered you an alternative to release you from your contract without penalty and send you a refund of $You chose my second offerPer your request, your account will be disconnected on August 3, I also waived your return shipping costs and I provided you with our equipment return policy If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/07/02) */ June 25, 2015 Ms. [redacted] 1267 S. Ammons St. Lakewood, CO XXXXX-XXXX Re: BBB Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms. [redacted] : On June 25, 2015, we received your complaint, dated June 23, 2015, filed... with the RevDex.com. You expressed concern with the following issues: DISH Pause Billing Equipment Collections You indicated that you disconnected your DISH Network service, but it was placed on DISH Pause instead. When DISH Pause expired, the service was restarted and you were billed for three months without notification. Our records reveal that this account was on DISH Pause for nine months. An email was sent to ***@chipotle.com on February 6, 2015, notifying you that your service was restarted. When I spoke with you by telephone today, I informed you that a review of your account reveals that you contacted us on May 9, 2014, to disconnect your service. A one-time $50.00 credit was previously applied to your account for programming charges. I removed the remaining charges of $272.78. You were charged for unreturned equipment and made a payment of $306.31. The equipment fees were reversed when the equipment was returned. I submitted a refund for $306.31. You disputed that your account was referred to collections, even as you did not receive a billing statement. We show that billing statements were mailed to the address on the account on March 4, 2015; April 4, 2015; May 4, 2015; May 15, 2015, and June 15, 2015. The account was not referred to collections until June 16, 2015. Nevertheless, I requested that the account be removed from your credit report. If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX. Sincerely, Gerri Santistevan Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT (XXX) XXX-XXXX cc: Denver / Boulder RevDex.com 1020 Cherokee St. Denver, CO XXXXX [redacted] Complaint Response Date bumped because: Holiday
January 7, 2016 Ms. [redacted] ** [redacted] Re: BBB Complaint # [redacted] [redacted] - [redacted] Dear Ms. ***- [redacted] : On January 6, 2016, we received your rebuttal, dated January 2, 2016, filed with the RevDex.com. Your issue is currently under review – you will receive a resolution in 24 to 48 hours. If there are further questions or concerns about this issue, please feel free to contact me at [redacted] . Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri ( [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/10/02) */ October 1, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On September 29, 2015, we received your complaint, dated September 28, 2015, filed with the Revdex.com You disputed the early termination fees applied to your DISH Network accountYou indicated that you experienced technical issues with your internet service and you did not accept the placement of the dish When we spoke, I advised you that DISH Network has no control over where you move or whether your new property will have a line of sightI also explained that our customer agreement provides that your 24-month commitment applies even if you change locations A review of your account reveals that we were not contacted concerning technical issues with your internet service As DISH Network is able to provide you with service and as we were not given an opportunity to resolve any technical issues you may have experienced, I am unable to waive your early termination fees If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] ***
Complaint: [redacted] I am rejecting this response because: I submitted the documents on January I have contacted MsA [redacted] again about the documentsHopefully this will be resolved soon Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 4, 2015/05/20) */ May 15, Mr [redacted] E [redacted] St ***, [redacted] Re: Revdex.com Complaint # [redacted] - [redacted] Dear Mr [redacted] : On May 13, 2015, we received your correspondence, dated May 12, 2015, filed with the Revdex.com You stated that you contacted DISH Network in November and requested that your service be disconnected; however, your account was placed on DISH PauseOnce the maximum nine-month time frame expired, your programming was automatically reactivatedYour account is now disconnected, but there is a balance owed for your early termination fee and programmingSince your account was not disconnected as you requested, you asked that this account balance be resolved When we spoke today, I confirmed that your account is disconnected and I agreed to waive your early termination fee, resolving the account balanceYou stated that this concludes the matter If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-*** Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (***) ***- [redacted] cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI am, however, highly disappointed that Dish would charge customers (weather through contracts or upgrade fees) to solve technical issues they themselves createdEven more so, that arise would place me under a month co tract without my consent and against my numerous statements to a fish representatives that I would not do a contractIt shouldn't have ever come to a point where I needed to file a complaint, and I have to assume I am not the only customer this has been done toShame on Dish! Sincerely, [redacted]
July 24, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On July 20, 2017, we received your complaint, dated July 19, 2017, filed with the Revdex.com You disputed the bill of $257.27, as you claim that your service was only restarted for three daysYou indicated that you were not told there was a time limit for DISH Pause nor did you use the serviceYou stated that you have paused your phone service before with no charge A review of the call on March 21, 2017, when you placed your TV account on DISH Pause, reveals that the agent advised you that the maximum amount of time the account could be placed on DISH Pause is nine monthsHe asked you how many months you would like to pause your service: three, six or nineYou said three monthsHe informed you that the account would automatically restart once the three months expired on June 21, You began to be billed for regular service from June 21, 2017, to July 22, 2017, and the prorated charges are reflected on you July 9, 2017, billing statementThis billing statement also includes the current charges from July 23, 2017, to August 22, Please note this is a bill for two months of service Although you claim that you only had the service for three days, our records reveal account activity during that time frame, including a technician visit When I spoke with you by telephone today, I advised you that as an exception I applied a credit of $to your account for the prorated monthly chargesSince you downgraded your service from the America’s Top package to the Flex Pack at the same time, your balance was reduced from $to $ If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] [redacted] [redacted] [redacted] [redacted] ** ***
Initial Business Response / [redacted] (1000, 5, 2015/11/10) */ November 5, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On November 4, 2015, we received your complaint, dated November 3, 2015, filed with the Revdex.com You said that you received a flyer offer for a one-year contract that was not honored and you didn't receive your $gift cardYou requested that we release you from your contract, as you are not satisfied with the service When we spoke, I informed you that our offer is for a one-year discount with a two-year contractAdditionally, we emailed you a sales confirmation email on the day your order was placed which outlined your promotion and provided you with a link to review the contract before the technician came to install the service Our records reflect that you did not qualify for the gift card, but we did offer you a $account credit for the confusion, which you accepted We consider the contract to be valid; however, I offered to reduce your early termination fee from $to $You said that you will consider my offer If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] ***
January 7, Ms [redacted] , VA [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms***: On January 6, 2016, we received your complaint, dated January 5, 2016, filed with the Revdex.comYou expressed further concern with the promotional offer that was approved for DISH Network serviceAs previously advised, DISH Network offers several promotions that require a credit qualificationBased on the information obtained, you only qualify for our Flex TV offer, which requires an upfront payment for an activation fee and the purchase of equipmentThese fees cannot be waived or billed at a later dateWe regret that you do not agree with our business policiesIf there are further questions or concerns about this issue, please feel free to contact me at ( [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT ( [redacted] cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] ***