Complaint: ***
I am rejecting this response because: Dish is not being honest with me or you or anyone else I have contacted! Dish knows the card they took my $from was NOT the card I used to qualify for their services! The very first person I spoke with agreed that was not the card used to qualify for services! Dish stole my money! I am not denying that I owe for early termination fees, but I stand firm and will tell anybody I DID NOT USE THE CARD ENDING IN *** TO QUALIFY FOR DISH SERVICES! I used a credit card that belonged to my sister, with her permission! One lady I spoke with at Dish said they tried to draft it from another card but wasn't successfulSo that's when they took it from my card ending in ***! I know Dish has not treated me fairly! I have contacted everybody I thought could help me, but no one has helped me to get my money refunded back to me! Stealing is against the law!! It was stealing because I NEVER gave the authority to draft $from my account!!!!! This is heartbreaking for me! I am a struggling single parent! This has caused me a great hardship!!!!!
Sincerely,
*** ***
Dear Mr***: On January 5, 2016, we received your complaint, dated January 4, 2016, filed with the Revdex.comYou said that you were advised that you would have a set rate of $per month for your first two yearsI attempted to reach you at ###-###-#### on January 6, and
8, 2016, and I left three voicemailsIn my last message, I explained that DISH Network does not offer a promotion that would provide you with that pricing for two years. Our records indicate that you opted for the 24-month price lock promotion which does not reduce your core programming rate of $but locks that price in for two years. However, you do receive a monthly $credit that, in effect, gives you the monthly DVR free of charge for two yearsThe other promotion that DISH Network is currently offering would provide you with one year of monthly adjustments that would bring your rate to $plus tax. Please note that these two promotions may not be mergedI applied a monthly $credit for months as a courtesy, but we do not provide a promotion such as you describeEnclosed is a copy of your Digital Home Advantage agreement which provides for the additional equipment fees to which you referredIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
January 16, Mr*** *** *** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On January 10, 2018, we received your complaint, dated January 9, 2018, filed with the Revdex.com You disputed the Pay-Per-View (PPV) charges applied to your DISH Network account and said that you are experiencing ongoing technical issues. You requested to have all PPV charges refunded to you and your early termination fee waived When we spoke, I informed you that our records indicate you contacted us twice requesting information on how to order PPV movies using your remote. Additionally, the PPV movies in question were ordered through your remote control, even after our agents walked you through placing locks on your receivers so that PPVs could not be ordered on your system without entering a code A review of your account shows that you reported one German channel which you experienced technical issues with three times in the last two years. While we sincerely regret any inconvenience, we are unable to waive the PPV charges or the early termination fee applied to your account If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Dave S*** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
Initial Business Response /* (1000, 6, 2015/08/27) */
August 14,
*** *** ***
XXXX XXXth ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On August 13, 2015, we received your complaint, dated August 10, 2015, filed
with the Revdex.com
You maintain that when the DISH Network system was installed after you moved, damage was caused by the installationYou indicated that neither your internet service nor your TV service worked correctly so you placed your account on pause, but the service was restarted without authorizationYou disputed the early termination feeYou suggested that all charges be removed as compensation for the damage
DISH Network offers a pause option for TV service only as a temporary solution when the service cannot be used for a period of time up to nine monthsWhen the service is restarted, the commitment is extended for the time that it was on pause in order to fulfill the 24-month commitmentThe pause option is not available for the internet service and we continued to provide internet service
We do not show that your service was restartedThe service was disconnected on December 22, 2015, due to non-paymentThe last payments that we received were on August 12, 2014, in the amount of $and on August 26, 2015, for $Since there were no payments for the additional equipment or additional work performed, the balance was $when the account was disconnected
Although your 24-month commitment to the internet service was waived on November 10, 2014, because the commitment to TV service was not fulfilled, a $early termination fee and $in unreturned equipment charges were applied to your accountThe unreturned equipment fees have been removed, as the equipment has been received
With regard to the damage claim, our records reveal that we offered to send a technician to correct the installation but you declined the offerI forwarded the information to our Corporate Field Resolutions Department for further research regarding the damage
We are unable to honor your request to remove the balance or compensate you for time spent
Please note that I updated our records to reflect the corrected spelling of the name ***I apologize for this oversight
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 8, 2015/08/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
WE DID RETURN ALL EQUIPMENT!!!!!!!!!!! I AM NOT EATING THE DAMAGE YOU GUYS ARE!!!!!! IT WAS DEAD OF WINTER AND WAS NOT GONNA LEAVE HOLES IN MY HOUSE SO I COULD HAVE -BELOW TEMPETURE AIR COME IN AND HURT MY FAMILY!!!!!!! I DID LET SOMEONE OUT THERE TIMES AND WAS NOT TAKING ANYMORE DAYS OFF WORK!!!! IF SOMTHING IS NOT DONE TO RESOLVE THIS ISSUE THERE WILL BE A VERY VERY BIG LAWSUIT ON YOUR HANDSBY THE TIME IM DONE I WILL PROMMIS YOU THERE WILL BE NO MORE DISH NETWORK!!!!!!!!!!!
Final Business Response /* (4000, 10, 2015/09/10) */
September 8,
*** *** ***
XXXX XXXth ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On August 31, 2015, we received your complaint, dated August 28, 2015, filed with the Revdex.com
You indicated that damage was caused during your installation when you moved, which consists of excessive cabling, a hole in a window and holes in the siding of your house
Our Corporate Field Resolutions Department has notified us that your claim was deniedThey determined that the damage was not the result of the work performed by a DISH Network technicianEnclosed is a copy of the denial letter that was sent to you in January
You also mentioned that you returned the equipmentOur records reveal that the equipment was received and the unreturned equipment fees were removed from your account
The remaining balance of $includes the $early termination fee for TV, custom installation charges and programming charges
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 5, 2015/11/02) */
October 21,
*** *** ***
XXXX X/** *** ***
*** *** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On October 21, 2015, we received your complaint, dated October
20, 2015, filed with the Revdex.com
You expressed concern regarding the level of customer service you receivedYou also said that you were told that you could call in after a year to get another promotion
When we spoke I advised you that I will look into it, as you maintain you were hung up onI also informed you that we do not have any promotions that would lower your bill at this timeHowever, I agreed to forward your complaint to the retailer (Idealite LLC, (XXX) XXX-XXXX) who set up your account
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/11/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
hi *** yes the retailer was very nice as my experience with corporate was very rude and cold and was denied and recorded the call where executive I believe you *** laso said you could not offer me any promotions because none where in the system so I proceeded to call customer service and simply asked if there was a promo I asked *** if he could apply $ off for months and he quickly said no nothing in system and then while I had him on the line I called customer service number within seconds literally I asked is there any promo I can get like 5$ off for monthshe answered that question with yes I just applied to your acct*** sstayed silent with no explanationthe retailer was very kind and sympathetic however I have not heard back from him and he offered me some things and I trust him but I just want Revdex.com to leave the case open on administrative hold until he actually is able to lower my bill as promisedso far nothing has happened in this regardplease undertand and leave complaint open until I get further noticeidealit is in receipt of my Revdex.com complaint and is actively working with mehowver no results thus far and it may take them sometime they advised me
Final Business Response /* (4000, 9, 2015/11/05) */
November 4,
Ms*** ***
XXXX X/SHarcourt Ave
Los Angeles, CA XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On November 4, 2015, we received your rebuttal, dated November 3, 2015, filed with the Revdex.com
You said that your retailer made contact with you and has offered you a resolutionHowever, you would like to keep your complaint open until they follow through
We are glad to hear that the retailer is assisting you with your concernsWe extend our gratitude for your patronage and loyalty and hope that this issue can be resolved through the proper channels so we might continue our partnership
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 10, 2015/07/20) */
July 17,
Ms*** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On July 16, 2015, we received your complaint, dated July 15, 2015, filed with the RevDex.com
You expressed concern regarding the balance on an account you established for your sonYou requested that the charges be removed
When we spoke I informed you that the account reflects that you agreed to a two-year commitmentHowever, I was unable to locate a copy of the contractAs a result, I have removed the balance, and you agreed to return the equipment
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
March 9, Ms*** *** * *** *** ***
*** ** ***
Re: Revdex.com Complaint # ***
*** Dear Ms***: On February 27, 2018, we received your complaint, dated February 27, 2018, filed with the Revdex.com You expressed concern with the disconnection of your DISH Network account and the level of customer service you receivedDISH Network strives to provide the best value and service, and the consistent past-due status of your account negatively impacts our ability to provide best-in-class customer service to all of our customersOn October 10, 2017, we asked that you limit all unnecessary contact with our Customer Service Department and ensure your monthly balance be paid in full and on timeWhile live agents were always here for you if you experience technical issues, we asked that you not call DISH Network more than one time per month for non-technical reasonsAlthough you accepted and understood this request, you continued to call requesting additional deals. We sincerely regret any inconvenience you experienced and wish you the best in the futureIf there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Dave *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
May 18, Ms*** *** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On May 10, 2016, we received your complaint, dated May 10, 2016, filed with the Revdex.com You indicated that you were told that your monthly price would not increase in the first year of service, but it did This account was activated through Quality Plus Services LLC, an independent retailer, under the Digital Home Advantage (DHA) 24-month agreement (copy enclosed)The agreement does not include prices and it states that we reserve the right to change programming, packages and prices at any time You also took advantage of a 12-month promotion that provided you with a $credit for the first months of serviceThis $reduced the regular price of the Latino Dos ($59.99) package to $However, this does not include additional programming or feesYour promotional credits expired on your January 6, 2016, billing statement and you began to be billed at the regular rate Also included in the DHA promotion was six months free of the Protection Plan warranty, normally $a monthThis expired on your July 6, 2016, billing statement and you began to be billed the $fee on your August 6, 2015, billThis offer is disclosed in the DHA agreement When you moved, the $fee was waived; but, you added an addition receiver which included a new 24-month agreement under the DISH’n It Up (DIU) agreement (copy enclosed)The additional receiver increased your monthly cost by $The agent who set up your DIU informed you that until your promotional credits expired, your bill would now be $plus tax and then would increase to $plus tax afterward On November 21, 2015, you were offered a $credit for ten months but the credits did not apply to your accountTherefore, I applied a lump-sum credit of $to your account for the five months that you did not receive the credit When I spoke with you by telephone today, I informed you that I also reduced the $early termination fee to $Your remaining balance of $also included unpaid service charges If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT *** ***
Tell us why here...September 21, 2016 Dear Ms***: On September 20, 2016, we received your complaint, dated September 18, 2016, filed with the Revdex.com. You said that you were not told that you had a two-year contractYou also stated that you were
told we offer a 30-day satisfaction guaranteeYou would like to disconnect your account, but you do not want to be charged an early termination fee. When we spoke, I advised you that our records reflect you were provided with all disclosures for your promotionI was unable to find any documentation that reflects you were told we offer a 30-day satisfaction guaranteeWe do have a signed contract for you on file that we consider to be validHowever, I offered to reduce your early termination fee from $to $99.00, which you agreed toYour account is scheduled to be disconnected on October 1, 2016, per your request If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, *** ***Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT###-###-####
Initial Business Response /* (1000, 6, 2015/10/21) */
October 16,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On October 13, 2015, we received your complaint, dated October 12, 2015, filed with the
Revdex.com
You said that you were provided incorrect information concerning your DISH Network account and due date
When we spoke, I advised you that I forwarded your concerns to the appropriate department for internal reviewAs we discussed, a $credit was applied to your account on October 9, 2015, for this issue
We sincerely regret any inconvenience this issue may have caused and we appreciate you bringing this to our attention
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
March 14, Mr*** *** *** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Mr***: On March 10, 2016, we received your correspondence, dated March 9, 2016, filed with the Revdex.com You stated that you recently purchased DISH Network service from Professional Satellites, an independent retail service providerYou are displeased with the service and you contacted DISH Network to disconnect your accountYou were informed that you made a 24-month contractual commitment and you would be charged an early termination feeYou were provided a copy of your contract and you disputed the signatureYou requested that your early termination fee be waived When we spoke on March 10, 2016, I agreed to waive your early termination fee as a courtesyThe matter was reported to the appropriate department so your concerns could be addressed with Professional SatellitesYou accepted this resolution and you disconnected your service on March 12, If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** *** cc: Denver / Boulder Revdex.com *** ** *** *** *** *** *** ** *** *** ***
February 24, Mr*** *** *** *** *** *** *** *
*** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Mr***: On February 23, 2016, we received your complaint, dated February 22, 2016, filed with the Revdex.com You said that you disconnected your DISH Network account because you did not receive the movie package free for three months as you were told you wouldYou requested that we waive the early termination fee associated with your promotion When we spoke, I told you that I will waive the balance on your account, which will remove your account from collections within hours We strive to provide excellent service and regret that your experience was unfavorableWe thank you for your business and we are disappointed to lose you as a member of the DISH Network family If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT (720) 514- cc: Denver / Boulder Revdex.com *** *** *** *** ** *** *** *** Tell us why here
Initial Business Response /* (1000, 4, 2015/05/20) */
May 18,
Mr*** ***
*** Cole ***
Fort Worth, TX XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On May 8, 2015, we received your complaint, dated May 7, 2015, filed with the
Revdex.com
You indicated that your DISH Network account was restarted without your knowledge and automatic payments were drafted for six monthsYou requested a refund for the six months that you were charged
A review of this account reveals that on December 16, 2013, you placed your account on DISH Pause for nine months
DISH Network offers a pause option for temporary situations when the service cannot be usedIt is not a long-term solution and the service will automatically be restored when the pause expiresYour pause status expired in September 2014, and you began to be billed at the regular rate
Since you were enrolled in our Credit Card AutoPay option and did not remove it, the charges were automatically debited from your account
Per the DISH Network Residential Customer Agreement, if the customer believes they have been billed in error, they must contact our customer service center by telephone or in writing within days of the date they received the bill for which they are seeking correctionFailure to notify us of a dispute within this time frame will constitute acceptance of the corresponding billEnclosed is a copy of the agreement for your review
However, as an exception, a customer service agent submitted a refund for three of the six months for which you were chargedWe cannot honor your request for an additional refund
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
Gerri Santistevan
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 5, 2015/09/21) */
September 8,
*** *** ***
XXX X X/***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXX
Dear Mr***:
On August 31, 2015, we received your correspondence, dated August 28, 2015, filed with the RevDex.com
You stated that you are receiving junk mail advertising DISH Network serviceYou have made several unsuccessful attempts to have the mailing ceaseYou requested to be removed from the mailing list
My three attempts to contact you at (XXX) XXX-XXXX on September 3, and 8, 2015, were unsuccessfulHowever, I was able to leave a message and my contact informationI also sent an email to you at ***@sbcglobal.net (copy enclosed), but I have not received a response
We have placed you on our Do Not Contact list; please allow days for the mailing to be stopped
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/09/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept this but I didn't get any e-mail from this company but I hope they wont send anymore after days or I will file again for sure
In Dish Networks response, i'm told that it's a preference issueI have just attach a picture of an ongoing informationa i'm told that it's a preference issueI have just attach a picture of an ongoing informational call dish explorer that states that this feature is available and yet it is notThis is not about preference, this issue is about being deceived by a company As a customer I have to standby my commitment and complete my two yearsAnd I have proven that by being your customer for these last two years Not once has Dish Network disconnected me and that's because I have been a good customer so I asked why am I the only one having to stand by my commitment to be a good customer and Dish Network be allowed to deceive its customers by stating informationDish Network airs commercials about its competitors and how they deceive customers and yet I'm experiencing that here.The fact that your commercials are stating you have this feature and you do not have it is the reason I am saying I need to be compensated because you took four hours of my time for nothingIn order to switch back Dish is going to take more of my time from me I am no minimum wage worker, I have to schedule my appointments weeks in advance since I am always busy I took time out of my busy schedule and set an appointment with Dish so that I can get this latest equipment that was claimed to be better Your time is valuable but so is minePS, I am not allowed to upload a video but I do have it recorded on my dish Hopper that I can play for both Dish Network and the Revdex.com that shows me that feature is available I can be e-mailed at ***. Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
July 11, *** *** ***
*** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear *** ***: On July 11, 2017, we received your rebuttal, dated July 7, 2017, filed with the Revdex.com You said that the technician visit you received was supposed to be free of charge As I advised you previously, I waived the fee to which you refer. A review of your calls revealed that it was applied in error If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** ** * *** ** *** ***
*** ***
*
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*
*** ***
March 23, Mr*** *** *** *** *** *** ** *** Re: Revdex.com Complaint # *** ***-*** Dear Mr***: On March 22, 2016, we received your complaint, dated March 18, 2016, filed with the Revdex.com You indicated that you did not agree with our response but you provided no other information While we sincerely regret that you do not agree, our records show that you were made aware of the 24-month commitment associated with your account. Our records also indicate that the equipment associated with your account has not been returned. As such, we are unable to apply any adjustments to your balance for this issue If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri *** *** cc: Denver / Boulder Revdex.com *** ** *** *** *** *** *** ** ***
* *** ***
Initial Business Response /* (1000, 5, 2015/10/22) */
October 21,
*** *** ***
** L ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On October 20, 2015, we received your correspondence, dated October 19, 2015, filed with
the Revdex.com
You said you experienced technical issues with both the internet and satellite TV services and the issues were not resolvedYou disputed the early termination fees
We regret that the services were not to your satisfaction
When we spoke today, I advised you that I made an exception and reversed both the internet and satellite TV early termination feesAs of October 20, 2015, your DISH Network account is at a zero balanceYou accepted this resolution
I also submitted a check refund of $Please allow three weeks for processingThis refund is for the last payment made for service
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/10/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They have agreed to waive the termination fees due to their equipment not workingI am satisfied.Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
*
Complaint: ***
I am rejecting this response because: Dish is not being honest with me or you or anyone else I have contacted! Dish knows the card they took my $from was NOT the card I used to qualify for their services! The very first person I spoke with agreed that was not the card used to qualify for services! Dish stole my money! I am not denying that I owe for early termination fees, but I stand firm and will tell anybody I DID NOT USE THE CARD ENDING IN *** TO QUALIFY FOR DISH SERVICES! I used a credit card that belonged to my sister, with her permission! One lady I spoke with at Dish said they tried to draft it from another card but wasn't successfulSo that's when they took it from my card ending in ***! I know Dish has not treated me fairly! I have contacted everybody I thought could help me, but no one has helped me to get my money refunded back to me! Stealing is against the law!! It was stealing because I NEVER gave the authority to draft $from my account!!!!! This is heartbreaking for me! I am a struggling single parent! This has caused me a great hardship!!!!!
Sincerely,
*** ***
Dear Mr***: On January 5, 2016, we received your complaint, dated January 4, 2016, filed with the Revdex.comYou said that you were advised that you would have a set rate of $per month for your first two yearsI attempted to reach you at ###-###-#### on January 6, and
8, 2016, and I left three voicemailsIn my last message, I explained that DISH Network does not offer a promotion that would provide you with that pricing for two years. Our records indicate that you opted for the 24-month price lock promotion which does not reduce your core programming rate of $but locks that price in for two years. However, you do receive a monthly $credit that, in effect, gives you the monthly DVR free of charge for two yearsThe other promotion that DISH Network is currently offering would provide you with one year of monthly adjustments that would bring your rate to $plus tax. Please note that these two promotions may not be mergedI applied a monthly $credit for months as a courtesy, but we do not provide a promotion such as you describeEnclosed is a copy of your Digital Home Advantage agreement which provides for the additional equipment fees to which you referredIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
January 16, Mr*** *** *** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On January 10, 2018, we received your complaint, dated January 9, 2018, filed with the Revdex.com You disputed the Pay-Per-View (PPV) charges applied to your DISH Network account and said that you are experiencing ongoing technical issues. You requested to have all PPV charges refunded to you and your early termination fee waived When we spoke, I informed you that our records indicate you contacted us twice requesting information on how to order PPV movies using your remote. Additionally, the PPV movies in question were ordered through your remote control, even after our agents walked you through placing locks on your receivers so that PPVs could not be ordered on your system without entering a code A review of your account shows that you reported one German channel which you experienced technical issues with three times in the last two years. While we sincerely regret any inconvenience, we are unable to waive the PPV charges or the early termination fee applied to your account If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Dave S*** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
Initial Business Response /* (1000, 6, 2015/08/27) */
August 14,
*** *** ***
XXXX XXXth ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On August 13, 2015, we received your complaint, dated August 10, 2015, filed
with the Revdex.com
You maintain that when the DISH Network system was installed after you moved, damage was caused by the installationYou indicated that neither your internet service nor your TV service worked correctly so you placed your account on pause, but the service was restarted without authorizationYou disputed the early termination feeYou suggested that all charges be removed as compensation for the damage
DISH Network offers a pause option for TV service only as a temporary solution when the service cannot be used for a period of time up to nine monthsWhen the service is restarted, the commitment is extended for the time that it was on pause in order to fulfill the 24-month commitmentThe pause option is not available for the internet service and we continued to provide internet service
We do not show that your service was restartedThe service was disconnected on December 22, 2015, due to non-paymentThe last payments that we received were on August 12, 2014, in the amount of $and on August 26, 2015, for $Since there were no payments for the additional equipment or additional work performed, the balance was $when the account was disconnected
Although your 24-month commitment to the internet service was waived on November 10, 2014, because the commitment to TV service was not fulfilled, a $early termination fee and $in unreturned equipment charges were applied to your accountThe unreturned equipment fees have been removed, as the equipment has been received
With regard to the damage claim, our records reveal that we offered to send a technician to correct the installation but you declined the offerI forwarded the information to our Corporate Field Resolutions Department for further research regarding the damage
We are unable to honor your request to remove the balance or compensate you for time spent
Please note that I updated our records to reflect the corrected spelling of the name ***I apologize for this oversight
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 8, 2015/08/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
WE DID RETURN ALL EQUIPMENT!!!!!!!!!!! I AM NOT EATING THE DAMAGE YOU GUYS ARE!!!!!! IT WAS DEAD OF WINTER AND WAS NOT GONNA LEAVE HOLES IN MY HOUSE SO I COULD HAVE -BELOW TEMPETURE AIR COME IN AND HURT MY FAMILY!!!!!!! I DID LET SOMEONE OUT THERE TIMES AND WAS NOT TAKING ANYMORE DAYS OFF WORK!!!! IF SOMTHING IS NOT DONE TO RESOLVE THIS ISSUE THERE WILL BE A VERY VERY BIG LAWSUIT ON YOUR HANDSBY THE TIME IM DONE I WILL PROMMIS YOU THERE WILL BE NO MORE DISH NETWORK!!!!!!!!!!!
Final Business Response /* (4000, 10, 2015/09/10) */
September 8,
*** *** ***
XXXX XXXth ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On August 31, 2015, we received your complaint, dated August 28, 2015, filed with the Revdex.com
You indicated that damage was caused during your installation when you moved, which consists of excessive cabling, a hole in a window and holes in the siding of your house
Our Corporate Field Resolutions Department has notified us that your claim was deniedThey determined that the damage was not the result of the work performed by a DISH Network technicianEnclosed is a copy of the denial letter that was sent to you in January
You also mentioned that you returned the equipmentOur records reveal that the equipment was received and the unreturned equipment fees were removed from your account
The remaining balance of $includes the $early termination fee for TV, custom installation charges and programming charges
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 5, 2015/11/02) */
October 21,
*** *** ***
XXXX X/** *** ***
*** *** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On October 21, 2015, we received your complaint, dated October
20, 2015, filed with the Revdex.com
You expressed concern regarding the level of customer service you receivedYou also said that you were told that you could call in after a year to get another promotion
When we spoke I advised you that I will look into it, as you maintain you were hung up onI also informed you that we do not have any promotions that would lower your bill at this timeHowever, I agreed to forward your complaint to the retailer (Idealite LLC, (XXX) XXX-XXXX) who set up your account
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/11/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
hi *** yes the retailer was very nice as my experience with corporate was very rude and cold and was denied and recorded the call where executive I believe you *** laso said you could not offer me any promotions because none where in the system so I proceeded to call customer service and simply asked if there was a promo I asked *** if he could apply $ off for months and he quickly said no nothing in system and then while I had him on the line I called customer service number within seconds literally I asked is there any promo I can get like 5$ off for monthshe answered that question with yes I just applied to your acct*** sstayed silent with no explanationthe retailer was very kind and sympathetic however I have not heard back from him and he offered me some things and I trust him but I just want Revdex.com to leave the case open on administrative hold until he actually is able to lower my bill as promisedso far nothing has happened in this regardplease undertand and leave complaint open until I get further noticeidealit is in receipt of my Revdex.com complaint and is actively working with mehowver no results thus far and it may take them sometime they advised me
Final Business Response /* (4000, 9, 2015/11/05) */
November 4,
Ms*** ***
XXXX X/SHarcourt Ave
Los Angeles, CA XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On November 4, 2015, we received your rebuttal, dated November 3, 2015, filed with the Revdex.com
You said that your retailer made contact with you and has offered you a resolutionHowever, you would like to keep your complaint open until they follow through
We are glad to hear that the retailer is assisting you with your concernsWe extend our gratitude for your patronage and loyalty and hope that this issue can be resolved through the proper channels so we might continue our partnership
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 10, 2015/07/20) */
July 17,
Ms*** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On July 16, 2015, we received your complaint, dated July 15, 2015, filed with the RevDex.com
You expressed concern regarding the balance on an account you established for your sonYou requested that the charges be removed
When we spoke I informed you that the account reflects that you agreed to a two-year commitmentHowever, I was unable to locate a copy of the contractAs a result, I have removed the balance, and you agreed to return the equipment
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
March 9, Ms*** *** * *** *** ***
*** ** ***
Re: Revdex.com Complaint # ***
*** Dear Ms***: On February 27, 2018, we received your complaint, dated February 27, 2018, filed with the Revdex.com You expressed concern with the disconnection of your DISH Network account and the level of customer service you receivedDISH Network strives to provide the best value and service, and the consistent past-due status of your account negatively impacts our ability to provide best-in-class customer service to all of our customersOn October 10, 2017, we asked that you limit all unnecessary contact with our Customer Service Department and ensure your monthly balance be paid in full and on timeWhile live agents were always here for you if you experience technical issues, we asked that you not call DISH Network more than one time per month for non-technical reasonsAlthough you accepted and understood this request, you continued to call requesting additional deals. We sincerely regret any inconvenience you experienced and wish you the best in the futureIf there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Dave *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
May 18, Ms*** *** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On May 10, 2016, we received your complaint, dated May 10, 2016, filed with the Revdex.com You indicated that you were told that your monthly price would not increase in the first year of service, but it did This account was activated through Quality Plus Services LLC, an independent retailer, under the Digital Home Advantage (DHA) 24-month agreement (copy enclosed)The agreement does not include prices and it states that we reserve the right to change programming, packages and prices at any time You also took advantage of a 12-month promotion that provided you with a $credit for the first months of serviceThis $reduced the regular price of the Latino Dos ($59.99) package to $However, this does not include additional programming or feesYour promotional credits expired on your January 6, 2016, billing statement and you began to be billed at the regular rate Also included in the DHA promotion was six months free of the Protection Plan warranty, normally $a monthThis expired on your July 6, 2016, billing statement and you began to be billed the $fee on your August 6, 2015, billThis offer is disclosed in the DHA agreement When you moved, the $fee was waived; but, you added an addition receiver which included a new 24-month agreement under the DISH’n It Up (DIU) agreement (copy enclosed)The additional receiver increased your monthly cost by $The agent who set up your DIU informed you that until your promotional credits expired, your bill would now be $plus tax and then would increase to $plus tax afterward On November 21, 2015, you were offered a $credit for ten months but the credits did not apply to your accountTherefore, I applied a lump-sum credit of $to your account for the five months that you did not receive the credit When I spoke with you by telephone today, I informed you that I also reduced the $early termination fee to $Your remaining balance of $also included unpaid service charges If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT *** ***
Tell us why here...September 21, 2016 Dear Ms***: On September 20, 2016, we received your complaint, dated September 18, 2016, filed with the Revdex.com. You said that you were not told that you had a two-year contractYou also stated that you were
told we offer a 30-day satisfaction guaranteeYou would like to disconnect your account, but you do not want to be charged an early termination fee. When we spoke, I advised you that our records reflect you were provided with all disclosures for your promotionI was unable to find any documentation that reflects you were told we offer a 30-day satisfaction guaranteeWe do have a signed contract for you on file that we consider to be validHowever, I offered to reduce your early termination fee from $to $99.00, which you agreed toYour account is scheduled to be disconnected on October 1, 2016, per your request If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, *** ***Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT###-###-####
Initial Business Response /* (1000, 6, 2015/10/21) */
October 16,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On October 13, 2015, we received your complaint, dated October 12, 2015, filed with the
Revdex.com
You said that you were provided incorrect information concerning your DISH Network account and due date
When we spoke, I advised you that I forwarded your concerns to the appropriate department for internal reviewAs we discussed, a $credit was applied to your account on October 9, 2015, for this issue
We sincerely regret any inconvenience this issue may have caused and we appreciate you bringing this to our attention
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
March 14, Mr*** *** *** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Mr***: On March 10, 2016, we received your correspondence, dated March 9, 2016, filed with the Revdex.com You stated that you recently purchased DISH Network service from Professional Satellites, an independent retail service providerYou are displeased with the service and you contacted DISH Network to disconnect your accountYou were informed that you made a 24-month contractual commitment and you would be charged an early termination feeYou were provided a copy of your contract and you disputed the signatureYou requested that your early termination fee be waived When we spoke on March 10, 2016, I agreed to waive your early termination fee as a courtesyThe matter was reported to the appropriate department so your concerns could be addressed with Professional SatellitesYou accepted this resolution and you disconnected your service on March 12, If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** *** cc: Denver / Boulder Revdex.com *** ** *** *** *** *** *** ** *** *** ***
February 24, Mr*** *** *** *** *** *** *** *
*** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Mr***: On February 23, 2016, we received your complaint, dated February 22, 2016, filed with the Revdex.com You said that you disconnected your DISH Network account because you did not receive the movie package free for three months as you were told you wouldYou requested that we waive the early termination fee associated with your promotion When we spoke, I told you that I will waive the balance on your account, which will remove your account from collections within hours We strive to provide excellent service and regret that your experience was unfavorableWe thank you for your business and we are disappointed to lose you as a member of the DISH Network family If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT (720) 514- cc: Denver / Boulder Revdex.com *** *** *** *** ** *** *** *** Tell us why here
Initial Business Response /* (1000, 4, 2015/05/20) */
May 18,
Mr*** ***
*** Cole ***
Fort Worth, TX XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On May 8, 2015, we received your complaint, dated May 7, 2015, filed with the
Revdex.com
You indicated that your DISH Network account was restarted without your knowledge and automatic payments were drafted for six monthsYou requested a refund for the six months that you were charged
A review of this account reveals that on December 16, 2013, you placed your account on DISH Pause for nine months
DISH Network offers a pause option for temporary situations when the service cannot be usedIt is not a long-term solution and the service will automatically be restored when the pause expiresYour pause status expired in September 2014, and you began to be billed at the regular rate
Since you were enrolled in our Credit Card AutoPay option and did not remove it, the charges were automatically debited from your account
Per the DISH Network Residential Customer Agreement, if the customer believes they have been billed in error, they must contact our customer service center by telephone or in writing within days of the date they received the bill for which they are seeking correctionFailure to notify us of a dispute within this time frame will constitute acceptance of the corresponding billEnclosed is a copy of the agreement for your review
However, as an exception, a customer service agent submitted a refund for three of the six months for which you were chargedWe cannot honor your request for an additional refund
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
Gerri Santistevan
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 5, 2015/09/21) */
September 8,
*** *** ***
XXX X X/***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXX
Dear Mr***:
On August 31, 2015, we received your correspondence, dated August 28, 2015, filed with the RevDex.com
You stated that you are receiving junk mail advertising DISH Network serviceYou have made several unsuccessful attempts to have the mailing ceaseYou requested to be removed from the mailing list
My three attempts to contact you at (XXX) XXX-XXXX on September 3, and 8, 2015, were unsuccessfulHowever, I was able to leave a message and my contact informationI also sent an email to you at ***@sbcglobal.net (copy enclosed), but I have not received a response
We have placed you on our Do Not Contact list; please allow days for the mailing to be stopped
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/09/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept this but I didn't get any e-mail from this company but I hope they wont send anymore after days or I will file again for sure
In Dish Networks response, i'm told that it's a preference issueI have just attach a picture of an ongoing informationa i'm told that it's a preference issueI have just attach a picture of an ongoing informational call dish explorer that states that this feature is available and yet it is notThis is not about preference, this issue is about being deceived by a company As a customer I have to standby my commitment and complete my two yearsAnd I have proven that by being your customer for these last two years Not once has Dish Network disconnected me and that's because I have been a good customer so I asked why am I the only one having to stand by my commitment to be a good customer and Dish Network be allowed to deceive its customers by stating informationDish Network airs commercials about its competitors and how they deceive customers and yet I'm experiencing that here.The fact that your commercials are stating you have this feature and you do not have it is the reason I am saying I need to be compensated because you took four hours of my time for nothingIn order to switch back Dish is going to take more of my time from me I am no minimum wage worker, I have to schedule my appointments weeks in advance since I am always busy I took time out of my busy schedule and set an appointment with Dish so that I can get this latest equipment that was claimed to be better Your time is valuable but so is minePS, I am not allowed to upload a video but I do have it recorded on my dish Hopper that I can play for both Dish Network and the Revdex.com that shows me that feature is available I can be e-mailed at ***. Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
July 11, *** *** ***
*** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear *** ***: On July 11, 2017, we received your rebuttal, dated July 7, 2017, filed with the Revdex.com You said that the technician visit you received was supposed to be free of charge As I advised you previously, I waived the fee to which you refer. A review of your calls revealed that it was applied in error If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** ** * *** ** *** ***
*** ***
*
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*
*** ***
March 23, Mr*** *** *** *** *** *** ** *** Re: Revdex.com Complaint # *** ***-*** Dear Mr***: On March 22, 2016, we received your complaint, dated March 18, 2016, filed with the Revdex.com You indicated that you did not agree with our response but you provided no other information While we sincerely regret that you do not agree, our records show that you were made aware of the 24-month commitment associated with your account. Our records also indicate that the equipment associated with your account has not been returned. As such, we are unable to apply any adjustments to your balance for this issue If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri *** *** cc: Denver / Boulder Revdex.com *** ** *** *** *** *** *** ** ***
* *** ***
Initial Business Response /* (1000, 5, 2015/10/22) */
October 21,
*** *** ***
** L ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On October 20, 2015, we received your correspondence, dated October 19, 2015, filed with
the Revdex.com
You said you experienced technical issues with both the internet and satellite TV services and the issues were not resolvedYou disputed the early termination fees
We regret that the services were not to your satisfaction
When we spoke today, I advised you that I made an exception and reversed both the internet and satellite TV early termination feesAs of October 20, 2015, your DISH Network account is at a zero balanceYou accepted this resolution
I also submitted a check refund of $Please allow three weeks for processingThis refund is for the last payment made for service
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/10/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They have agreed to waive the termination fees due to their equipment not workingI am satisfied.Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
*