December 22,
*** *** ***
** *** *** ***
*** *** ** ***
*** *** *** * ***
***
Dear Ms***:
On December 22, 2015, we received your correspondence, dated December 21, 2015, filed with the Revdex.com
You said you
are experiencing technical issues and you expressed concern with the cost for a technician visitYou requested to be released from your term commitment
When we spoke today, you agreed to a free technician visit for December 23, 2015, from am to pmIf this visit does not correct the technical issues, I will make an exception and release you from your commitment for service
If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
###-###-####
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
Initial Business Response /* (1000, 4, 2015/05/15) */
May 5,
Mr*** ***
*** W*** Ave
***, *** ***-***
Re: Revdex.com Complaint # ***
***-***
Dear Mr***:
On May 5, 2015, we received your complaint, dated May 3, 2015, filed with the
Revdex.com
You indicated that when you called to disconnect your DISH Network service, a customer service agent told you that you did not have a contractTherefore, you disputed the $early termination fee that was applied to your account
When I spoke with you by telephone today, I explained that you entered an existing customer promotional agreement on September 15, 2013, which included a new 24-month term commitmentHowever, as we do not have your written agreement on file, I removed the $early termination fee and submitted a refund
Additionally, you expressed concern with the customer service you receivedI apologized on behalf of DISH Network and I regret that this initial experience was discouragingThank you for bringing this matter to our attention and it will be addressed internally
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(***) ***-***
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
Complaint: ***
I am rejecting this response because:As I said this company is the worst company I have ever had to deal with in the years I have been on this earth , the best thing they could do is close the doors and get out of the businessI just got a letter from Dave Simons, that they consider the case closed , well that is just how they are , if they think it is closed that is fine if they are still in business this case will never be closed . that is it , they need to close their doors and get out of the business
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/07/16) */
July 15,
Mr*** ***
** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On July 9, 2015, we received your complaint, dated July 8, 2015, filed with the
Revdex.comMy attempts to reach you by phone on July 9, and 15, 2015, have been unsuccessful; however, I was able to leave a voice message on each attempt
You said that your account was not closed when you requestedYou asked that the charges be removed and you would like to know why your account was not closed
Our records reflect that your account was closed on June 15, 2015, the day you requested it to be closedThe remaining programming balance has been waived
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/07/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept this response but I'd like to know why each person I contacted with dish refused to close my account and send me boxes for the equipment and continued to charge meI also contacted dish network months ago and asked why I could not get local West Virginia stations and they said they weren't able to give them to me when a friend of mine up the road a few miles gets the local stations from dishThe day I cancelled my service the rep told me they would give me an antenna now and offered me multiple discounts to try and keep me as a customer, why now and not months ago? Also, I work long hours so Iwhen I received your voice messages I asked my wife to return your call and she did...she left two voice mails explaining why I could not return your call but you refused to call her back on the matter
Initial Business Response /* (1000, 5, 2015/08/25) */
August 18,
*** *** ***
*** *** *** **
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On August 13, 2015, we received your complaint, dated August 12, 2015, filed with
the Revdex.com
You expressed concern with the removal of your 12-month discountYou maintain that you were not told the discount would be removed if your service was placed on DISH PauseYou requested that the discount be reinstated for the full months of active serviceYou also stated that the movie channels were not removed from your account as requested
Your service was activated on July 8, 2015, with a 24-month commitment through Infinity Sales Group LLC (XXX-XXX-XXXX), an independent companyYour promotion included a $discount for the first months, reducing your monthly rate from $to $plus tax for the America's Top ($69.99) and the DVR service fee ($12.00)Please be advised that the discount is removed if service is disconnected for any reason or placed on DISH PauseI apologize that this information was not previously provided
Your promotion also included four movie channels (HBO, Cinemax, Showtime and Starz) and Blockbuster @Home free for three months, as well as the Protection Plan free for six monthsSince DISH Network bills in advance, the billing statement of $that generated on September 23, 2014, included service charges totaling $for the movie channels and Blockbuster @Home after the free trial expiredThese services were removed from your account on October 15, 2015, and a total credit of $was applied for the previous charges
A review of your account shows that the $discount was applied for the first five months of serviceThe discount was removed on October 30, 2014, when your service was placed on DISH PauseHowever, a monthly credit of $was applied for ten months and a $monthly credit was applied for seven months, for a total credit of $Please be advised that these monthly credits were applied while your service was on DISH Pause
Please note that DISH Network experienced a $price increase to our programming packages on January 30, 2015, increasing the price of the America's Top package to $
Your service was removed from DISH Pause on April 9, Although a credit of $was applied for DISH Pause, you were charged $for services from April 9, 2015, through June 7, The $monthly credit reduced the service charges to $As a result, your credit balance was reduced to $
Please be advised that since you chose to keep the Protection Plan after the free trial, you are being billed $a month
The billing statement of $that generated on May 23, 2015, for service from June 8, 2015, through July 7, 2015, included your regular monthly charges of $plus tax minus the credit balance of $from the previous monthThis billing statement included the last $monthly creditWe received a payment of $on June 23,
On June 23, 2015, a billing statement of $generated for service from July 8, 2015, through August 7, This billing statement reflected your regular monthly charges of $plus taxSince we did not receive a payment for this balance, the billing statement of $included the unpaid balance of $77.52, the current month's charges of $plus tax and a $late feeA partial payment of $was received, leaving a balance due of $Enclosed are copies of your past billing statements for your review
Please be advised that your next billing statement, which will generate on August 23, 2015, will include the last $monthly credit; however, our records show that a monthly $credit was applied to your account on August 1, 2015, for ten monthsThe first $credit will also be included on this billing statement
As a courtesy, I waived the balance of $on your account; however, no additional credits are due as you have received a monthly credit of $for a total of months and will receive a $monthly credit for the upcoming ten months
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Tell us why here...August 17, 2016 Dear Mr***: On August 15, 2016, we received your complaint, dated August 11, 2016, filed with the Revdex.com. You expressed concern with the loss of WGN due to the negotiations with Tribune BroadcastingBecause of
this you requested to be released from the 24-month agreement. We understand your frustration with the loss of your local channelWhile some customers may be willing to pay extra for WGN, Tribune is forcing our customers to pay for an additional unrelated cable channelMany are counting on DISH Network to stand firmChannel owners will be inclined to continue with the channel takedowns if we fail to hold the line during negotiations Per our company policy, we reserve the right to change programming, packages and pricesHowever, as an exception, I removed the $balance from your accountAdditionally, I submitted a refund of $98.99. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday through Friday 7:am to 3:pm MDT###-###-#### Enclosure
Initial Business Response /* (1000, 4, 2015/05/11) */
April 30,
Ms*** ***
*** *** **
***, *** ***
Re: Revdex.com Complaint # ***
***-***
Dear Ms***:
On April 30, 2015, we received your correspondence, dated April 29, 2015, filed with
the Revdex.com
You stated that you moved to a new residenceYou had to delay your service installation at your new home and as a result, your account was disconnectedWhen you contacted DISH Network to restart your service, you were informed that you would be required to pay for service while it had been inaccessibleYou requested that your service be restarted without the additional charges
When we spoke today, I agreed to waive the additional fee and I scheduled an appointment to have your service moved to your new residenceYou accepted this resolution
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(***) ***-***
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
Initial Consumer Rebuttal /* (2000, 6, 2015/05/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They resolved the problem as requested
Complaint: ***
I am rejecting this response because: ON my in initial CALL To Dish I stated I was call in reference to the offer to COME BACK TO DISHoffer code 5F I was not only told I would receive the $but if I sign that day I would get an additional $Why in the world would I accept $over $100!!!! The Rep who called me who nasty and Rude stating we can't offer you a $card due to a credit was applied to your account would you like to cancel your Dish Cable today with no Charge!!! hw could I cancel my Cable TV on the spot without being prepared to switch to a different cable company!! Wow that's real Superior Customer service at its bestI'm not Satisfied with the result nor was I happy with the nasty woman that called representing Dish Network
Sincerely,
*** ***
Initial Business Response /* (1000, 10, 2015/08/11) */
July 27,
Mr*** ***
** *** **
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On July 20, 2015, we received your complaint, dated July 14, 2015, filed with the RevDex.com
I unsuccessfully attempted to contact you at (XXX) XXX-XXXX on July 21, and 27, 2015, and I left three messages
You expressed concern with the following issues:
DISH Pause
Installation
Early termination fee
Billing
Collections
You indicated that the DISH Pause was removed when the nine months had expired, and your service was restartedSince you intended to restart service at your new residence anyway, you attempted to schedule an installationHowever, we were unable to schedule an installation until six weeks laterTherefore, you disconnected the serviceYou disputed the remaining balance of $because you did not have service, and the early termination fee because you did not receive verification that you were in a contract
A review of this account reveals that you enrolled in the DISH'n It Up promotion which requires a 24-month agreementHowever, you did not sign the agreementAdditionally, since we could not schedule an earlier installation, I removed the $balance, which included the $early termination fee and the $box return fees, plus taxThere is no balance due to DISH Network
I requested that this account be removed from your credit reportPlease allow six to eight weeks for the bureaus to reflect any updates
We strive to provide excellent service and regret that your experience was unfavorableWe thank you for your business and we are disappointed to lose you as a DISH Network customer
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
January 18, Mr*** *** *** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Mr***: On January 15, 2016, we received your complaint, dated January 14, 2016, filed with the Revdex.com You expressed concern that you are unable to disconnect your DISH Network service via email and that you are referred to call our Customer Service Center to proceedYou requested a refund for the credit balance on your account When I spoke with you by telephone today, I informed you that it is our company policy and procedure that a customer talk to an agent to request disconnection of serviceThere are disclosures and information that we need to provide during the callWe regret that you do not agree I submitted a refund for your last payment of $ If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT *** ***
Initial Business Response /* (1000, 5, 2015/06/10) */
June 9,
MrJohn ***
***
***
Re: Revdex.com Complaint #
8255909570084993-
Dear Mr***:
On June 9, 2015, we received your complaint, dated June 8, 2015, filed with the RevDex.com
You disputed the balance reported to your credit file by DISH NetworkYou requested information concerning the account and debt
When we spoke, I advised you that I had waived the balance associated with the account reported to your credit file in order to bring about a resolutionI also requested that the collections company remove this item from your credit file
Please note that as you indicated that the account is not yours, DISH Network is barred by federal law from providing you with account details
Our records indicate that our Collections Team requested information from you in order to verify that the collection company was contacting the correct John ***, but you indicated that you were uncomfortable providing that information via email
If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-
Sincerely,
Dave Simons
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(720) 514-
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
David Laslo
Initial Consumer Rebuttal /* (2000, 7, 2015/06/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes, but this is the second collection agency that Dish Network hiredNether could show the debt was mine, but reported on my credit report on behalf of Dish Network, when I have DirecTV as my provider
July 14, *** *** ***
*** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear *** ***: On July 13, 2017, we received your complaint, dated July 12, 2017, filed with the Revdex.com You said you would like to cancel your service due to technical issues you experiencedYou expressed concern that you were told you would have to pay a $early termination fee When we spoke, I advised you that our records don’t reflect that you contacted us regarding technical issues continuing after your technician visit on July 10, Without being allowed to fix the issue, we consider the early termination fee to be validHowever, I offered to reduce the early termination fee from $to $You agreed to my offer and I advised you that your ending balance will be $ If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** * *** *** *** ** *** *** ***
*** ***
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
My satisfaction is based on the pixilation problem not returning, a one month credit, and receiving remotes so that all of my remotes are the same (received remotes today
October 6, Dear Ms***: On October 6, 2016, we received your complaint, dated October 6, 2016, filed with the Revdex.com You stated that you experienced unresolved signal issues with your DISH Network serviceThis led you to
disconnect the account prior to completing your contractYou have been charged a $early termination feeYou requested that this fee be refunded When we spoke today, I offered to refund $of the early termination feeYou accepted this resolution We strive to provide excellent service and we regret that your experience was unfavorableWe thank you for your business and we are disappointed to lose you as a member of the DISH Network family If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-####
Initial Business Response /* (1000, 10, 2015/06/26) */
June 23,
*** *** ***
*** *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On June 22, 2015, we received your complaint, dated June 20, 2015, filed
with the Revdex.com
You expressed concern with the following:
Gift card
DVR functions
Internet service
Early termination fees
Customer service
You said that you have not received the $gift card that was offered with the setup of DISH Network serviceYour service was established through Infinity Sales Group LLC (XXX-XXX-XXXX), an independent companyYou may contact them directly regarding any offers that were made at the point of sale
You maintain that the recording features of our equipment are not equivalent to the DVR that you had with your previous providerDISH Network has the most award-winning, critically acclaimed whole-home HD DVR on the market
You are dissatisfied with your internet serviceYour internet service includes GB (gigabytes) of off-peak usage and GB of anytime usageThe Fair Access Policy was designed to ensure that all internet customers have equal access to the networkThese policies limit the amount of data that a customer may send and receive using the service in a 30-day period before speeds are slowedEnclosed is a copy of the Fair Access Policy for your reviewDISH Network will provide email notification regarding your usage to help you avoid exceeding the monthly usage availableAdditionally, GB of additional capacity can be purchased for $
You were enrolled in two 24-month commitments on February 23, 2015, for your TV and internet servicesBy signing and accepting the signature on the electronic tablet, you agreed to the terms of the TV and internet promotionsEnclosed are copies of the contractual agreements for your review
When I spoke with you by phone on June 22, 2015, I advised you that the term commitments are validEarly termination fees for your TV and internet services will be applied if your services are disconnected before the end of your term commitments
You expressed dissatisfaction with our Customer Service Department while you were attempting to resolve your concernsWe appreciate that you brought this matter to our attention so that we may address it internally with the appropriate personnel
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
Enclosures:
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 12, 2015/06/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
they told me when I took it out it was as good of service as DIRECT TVTHAT WHAT I HADdish is not and internet I had T.D.SDISH INTERNET NO GOOD
WHY LIE ABOUT SERVICE IF IT NOT THERE
WHEN DISH CALL THEY TOLD ME WHAT SERVICE WAS.TO BAD I SIGN UP TWO YEARSTHEY SHOULD NOT LIE TO YOU ABOUT SERVICE WHEN YOU TAKE IT OUTI CALL AGAIN ABOUT DISH CARD THEY SAID TO DAYS AGAIN
Final Consumer Response /* (4200, 16, 2015/07/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
have not got gift card ,or same service direct gave methis is sorry way to do customers
Final Business Response /* (4000, 18, 2015/07/09) */
July 8,
Mr*** ***
*** *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On July 8, 2015, we received your complaint, dated July 7, 2015, filed with the Revdex.com
You maintain you have not received the gift card that was offered to you with the setup of your DISH Network serviceAs previously advised, your service was established through Infinity Sales Group LLC (XXX-XXX-XXXX)Any concerns regarding the gift card offer can be directed to them
You also expressed further concern with DISH Network's equipment functions and servicesDISH Network has its own services and equipment; therefore, the equipment does not work exactly the same as other service providers
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 5, 2015/10/23) */
October 22,
*** *** ***
*** ** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On October 15, 2015, we received your complaint, dated October 14, 2015, filed
with the Revdex.com
You maintain that you are not receiving the monthly rate you were quoted for the second year of serviceYou also stated that you had to upgrade your programming package to include the channels that you initially requested
Your service was activated on October 10, 2015, with a 24-month commitment through Dish Installation Inc(XXX-XXX-XXXX), an independent companyYour service included the America's Top package ($59.99), a DVR service fee ($12.00) and a *** receiver fee ($7.00)The introductory savings of $and a $E-Bill AutoPay credit that are included with your promotion for the first months reduced your monthly rate to $plus tax
On October 13, 2015, internet service was added as a bundle with a separate 24-month commitmentThis along with the upgrade to the America's Top package made your total monthly rate $plus tax ($plus tax for the TV service)After the initial months, the package price for your TV service will be $plus tax
When I spoke with you by phone on October 21, 2015, you accepted my offer to apply a monthly credit of $to your account for the second twelve months of serviceThis will reduce the price of the TV only from $to $plus tax
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/11/02) */
Please see attachment
Final Business Response /* (4000, 9, 2015/11/04) */
November 3,
Mr*** ***
*** ** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On November 3, 2015, we received your complaint, dated November 2, 2015, filed with the Revdex.com
You maintain that you have not received the response letter to your concerns
Our records reveal that my correspondence was mailed to your home on October 23,
When I spoke with you by phone today, you confirmed that you received the letter
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Final Consumer Response /* (2000, 15, 2015/11/09) */
Please see attachment
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I am very indebted to you and your esteemed organization for your intervention! I am happy to have $ credited back to me- my hard earned moneyI along with my family extend our gratitude to youThis is the second time that I have requested your intervention and both times I have been satisfied with the outcome!
Sincerely,
*** ***
December 8, Dear Mr***: On November 28, 2016, we received your complaint, dated November 23, 2016, filed with the Revdex.com You said that when you canceled your DISH Network account, you were advised that we would not remove the dish
from your roofYou requested that the dish be removed and for any holes left from the installation to be repaired Unfortunately, we are unable to schedule work for a disconnected accountThe typical cost for dish removal is $145.00, which is reduced to $for any account that has the Protection Plan When we spoke, I offered to restart your account and schedule the removal of your dish and I waived the feeYou agreed to this resolution If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 7:am-3:pm MST, MON-FRI ###-###-####
Initial Business Response /* (1000, 5, 2015/10/05) */
September 28,
*** *** ***
*** *** ***
***, ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On September 25, 2015, we received your complaint, dated September 24, 2015, filed
with the Revdex.com
You expressed concern with the early termination fee that was applied to your accountYou maintain that the term commitment for an equipment upgrade was not disclosedYou also stated that you are moving out of the country
You were enrolled in a 24-month commitment on December 22, 2014, when your equipment was upgraded through our DISH'n It Up promotion
A review of the customer service call revealed that the 24-month commitment and associated early termination fee were disclosed when the equipment upgrade was scheduled
Your service was disconnected on September 14, Since your term commitment was not fulfilled, an early termination fee of $was applied to your account
When I spoke with your son on September 25, 2015, I advised him that I made an exception and reversed the early termination fee
Please note that a payment of $was deducted electronically on September 27, 2015, for the fee through AutoPayA refund for this amount was submittedPlease allow seven to ten business days for processing
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
December 22,
*** *** ***
** *** *** ***
*** *** ** ***
*** *** *** * ***
***
Dear Ms***:
On December 22, 2015, we received your correspondence, dated December 21, 2015, filed with the Revdex.com
You said you
are experiencing technical issues and you expressed concern with the cost for a technician visitYou requested to be released from your term commitment
When we spoke today, you agreed to a free technician visit for December 23, 2015, from am to pmIf this visit does not correct the technical issues, I will make an exception and release you from your commitment for service
If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
###-###-####
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
Initial Business Response /* (1000, 4, 2015/05/15) */
May 5,
Mr*** ***
*** W*** Ave
***, *** ***-***
Re: Revdex.com Complaint # ***
***-***
Dear Mr***:
On May 5, 2015, we received your complaint, dated May 3, 2015, filed with the
Revdex.com
You indicated that when you called to disconnect your DISH Network service, a customer service agent told you that you did not have a contractTherefore, you disputed the $early termination fee that was applied to your account
When I spoke with you by telephone today, I explained that you entered an existing customer promotional agreement on September 15, 2013, which included a new 24-month term commitmentHowever, as we do not have your written agreement on file, I removed the $early termination fee and submitted a refund
Additionally, you expressed concern with the customer service you receivedI apologized on behalf of DISH Network and I regret that this initial experience was discouragingThank you for bringing this matter to our attention and it will be addressed internally
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(***) ***-***
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
Complaint: ***
I am rejecting this response because:As I said this company is the worst company I have ever had to deal with in the years I have been on this earth , the best thing they could do is close the doors and get out of the businessI just got a letter from Dave Simons, that they consider the case closed , well that is just how they are , if they think it is closed that is fine if they are still in business this case will never be closed . that is it , they need to close their doors and get out of the business
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/07/16) */
July 15,
Mr*** ***
** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On July 9, 2015, we received your complaint, dated July 8, 2015, filed with the
Revdex.comMy attempts to reach you by phone on July 9, and 15, 2015, have been unsuccessful; however, I was able to leave a voice message on each attempt
You said that your account was not closed when you requestedYou asked that the charges be removed and you would like to know why your account was not closed
Our records reflect that your account was closed on June 15, 2015, the day you requested it to be closedThe remaining programming balance has been waived
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/07/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept this response but I'd like to know why each person I contacted with dish refused to close my account and send me boxes for the equipment and continued to charge meI also contacted dish network months ago and asked why I could not get local West Virginia stations and they said they weren't able to give them to me when a friend of mine up the road a few miles gets the local stations from dishThe day I cancelled my service the rep told me they would give me an antenna now and offered me multiple discounts to try and keep me as a customer, why now and not months ago? Also, I work long hours so Iwhen I received your voice messages I asked my wife to return your call and she did...she left two voice mails explaining why I could not return your call but you refused to call her back on the matter
Initial Business Response /* (1000, 5, 2015/08/25) */
August 18,
*** *** ***
*** *** *** **
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On August 13, 2015, we received your complaint, dated August 12, 2015, filed with
the Revdex.com
You expressed concern with the removal of your 12-month discountYou maintain that you were not told the discount would be removed if your service was placed on DISH PauseYou requested that the discount be reinstated for the full months of active serviceYou also stated that the movie channels were not removed from your account as requested
Your service was activated on July 8, 2015, with a 24-month commitment through Infinity Sales Group LLC (XXX-XXX-XXXX), an independent companyYour promotion included a $discount for the first months, reducing your monthly rate from $to $plus tax for the America's Top ($69.99) and the DVR service fee ($12.00)Please be advised that the discount is removed if service is disconnected for any reason or placed on DISH PauseI apologize that this information was not previously provided
Your promotion also included four movie channels (HBO, Cinemax, Showtime and Starz) and Blockbuster @Home free for three months, as well as the Protection Plan free for six monthsSince DISH Network bills in advance, the billing statement of $that generated on September 23, 2014, included service charges totaling $for the movie channels and Blockbuster @Home after the free trial expiredThese services were removed from your account on October 15, 2015, and a total credit of $was applied for the previous charges
A review of your account shows that the $discount was applied for the first five months of serviceThe discount was removed on October 30, 2014, when your service was placed on DISH PauseHowever, a monthly credit of $was applied for ten months and a $monthly credit was applied for seven months, for a total credit of $Please be advised that these monthly credits were applied while your service was on DISH Pause
Please note that DISH Network experienced a $price increase to our programming packages on January 30, 2015, increasing the price of the America's Top package to $
Your service was removed from DISH Pause on April 9, Although a credit of $was applied for DISH Pause, you were charged $for services from April 9, 2015, through June 7, The $monthly credit reduced the service charges to $As a result, your credit balance was reduced to $
Please be advised that since you chose to keep the Protection Plan after the free trial, you are being billed $a month
The billing statement of $that generated on May 23, 2015, for service from June 8, 2015, through July 7, 2015, included your regular monthly charges of $plus tax minus the credit balance of $from the previous monthThis billing statement included the last $monthly creditWe received a payment of $on June 23,
On June 23, 2015, a billing statement of $generated for service from July 8, 2015, through August 7, This billing statement reflected your regular monthly charges of $plus taxSince we did not receive a payment for this balance, the billing statement of $included the unpaid balance of $77.52, the current month's charges of $plus tax and a $late feeA partial payment of $was received, leaving a balance due of $Enclosed are copies of your past billing statements for your review
Please be advised that your next billing statement, which will generate on August 23, 2015, will include the last $monthly credit; however, our records show that a monthly $credit was applied to your account on August 1, 2015, for ten monthsThe first $credit will also be included on this billing statement
As a courtesy, I waived the balance of $on your account; however, no additional credits are due as you have received a monthly credit of $for a total of months and will receive a $monthly credit for the upcoming ten months
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Tell us why here...August 17, 2016 Dear Mr***: On August 15, 2016, we received your complaint, dated August 11, 2016, filed with the Revdex.com. You expressed concern with the loss of WGN due to the negotiations with Tribune BroadcastingBecause of
this you requested to be released from the 24-month agreement. We understand your frustration with the loss of your local channelWhile some customers may be willing to pay extra for WGN, Tribune is forcing our customers to pay for an additional unrelated cable channelMany are counting on DISH Network to stand firmChannel owners will be inclined to continue with the channel takedowns if we fail to hold the line during negotiations Per our company policy, we reserve the right to change programming, packages and pricesHowever, as an exception, I removed the $balance from your accountAdditionally, I submitted a refund of $98.99. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday through Friday 7:am to 3:pm MDT###-###-#### Enclosure
Initial Business Response /* (1000, 4, 2015/05/11) */
April 30,
Ms*** ***
*** *** **
***, *** ***
Re: Revdex.com Complaint # ***
***-***
Dear Ms***:
On April 30, 2015, we received your correspondence, dated April 29, 2015, filed with
the Revdex.com
You stated that you moved to a new residenceYou had to delay your service installation at your new home and as a result, your account was disconnectedWhen you contacted DISH Network to restart your service, you were informed that you would be required to pay for service while it had been inaccessibleYou requested that your service be restarted without the additional charges
When we spoke today, I agreed to waive the additional fee and I scheduled an appointment to have your service moved to your new residenceYou accepted this resolution
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(***) ***-***
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
Initial Consumer Rebuttal /* (2000, 6, 2015/05/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They resolved the problem as requested
Complaint: ***
I am rejecting this response because: ON my in initial CALL To Dish I stated I was call in reference to the offer to COME BACK TO DISHoffer code 5F I was not only told I would receive the $but if I sign that day I would get an additional $Why in the world would I accept $over $100!!!! The Rep who called me who nasty and Rude stating we can't offer you a $card due to a credit was applied to your account would you like to cancel your Dish Cable today with no Charge!!! hw could I cancel my Cable TV on the spot without being prepared to switch to a different cable company!! Wow that's real Superior Customer service at its bestI'm not Satisfied with the result nor was I happy with the nasty woman that called representing Dish Network
Sincerely,
*** ***
Initial Business Response /* (1000, 10, 2015/08/11) */
July 27,
Mr*** ***
** *** **
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On July 20, 2015, we received your complaint, dated July 14, 2015, filed with the RevDex.com
I unsuccessfully attempted to contact you at (XXX) XXX-XXXX on July 21, and 27, 2015, and I left three messages
You expressed concern with the following issues:
DISH Pause
Installation
Early termination fee
Billing
Collections
You indicated that the DISH Pause was removed when the nine months had expired, and your service was restartedSince you intended to restart service at your new residence anyway, you attempted to schedule an installationHowever, we were unable to schedule an installation until six weeks laterTherefore, you disconnected the serviceYou disputed the remaining balance of $because you did not have service, and the early termination fee because you did not receive verification that you were in a contract
A review of this account reveals that you enrolled in the DISH'n It Up promotion which requires a 24-month agreementHowever, you did not sign the agreementAdditionally, since we could not schedule an earlier installation, I removed the $balance, which included the $early termination fee and the $box return fees, plus taxThere is no balance due to DISH Network
I requested that this account be removed from your credit reportPlease allow six to eight weeks for the bureaus to reflect any updates
We strive to provide excellent service and regret that your experience was unfavorableWe thank you for your business and we are disappointed to lose you as a DISH Network customer
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
January 18, Mr*** *** *** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Mr***: On January 15, 2016, we received your complaint, dated January 14, 2016, filed with the Revdex.com You expressed concern that you are unable to disconnect your DISH Network service via email and that you are referred to call our Customer Service Center to proceedYou requested a refund for the credit balance on your account When I spoke with you by telephone today, I informed you that it is our company policy and procedure that a customer talk to an agent to request disconnection of serviceThere are disclosures and information that we need to provide during the callWe regret that you do not agree I submitted a refund for your last payment of $ If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT *** ***
Initial Business Response /* (1000, 5, 2015/06/10) */
June 9,
MrJohn ***
***
***
Re: Revdex.com Complaint #
8255909570084993-
Dear Mr***:
On June 9, 2015, we received your complaint, dated June 8, 2015, filed with the RevDex.com
You disputed the balance reported to your credit file by DISH NetworkYou requested information concerning the account and debt
When we spoke, I advised you that I had waived the balance associated with the account reported to your credit file in order to bring about a resolutionI also requested that the collections company remove this item from your credit file
Please note that as you indicated that the account is not yours, DISH Network is barred by federal law from providing you with account details
Our records indicate that our Collections Team requested information from you in order to verify that the collection company was contacting the correct John ***, but you indicated that you were uncomfortable providing that information via email
If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-
Sincerely,
Dave Simons
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(720) 514-
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
David Laslo
Initial Consumer Rebuttal /* (2000, 7, 2015/06/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes, but this is the second collection agency that Dish Network hiredNether could show the debt was mine, but reported on my credit report on behalf of Dish Network, when I have DirecTV as my provider
July 14, *** *** ***
*** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear *** ***: On July 13, 2017, we received your complaint, dated July 12, 2017, filed with the Revdex.com You said you would like to cancel your service due to technical issues you experiencedYou expressed concern that you were told you would have to pay a $early termination fee When we spoke, I advised you that our records don’t reflect that you contacted us regarding technical issues continuing after your technician visit on July 10, Without being allowed to fix the issue, we consider the early termination fee to be validHowever, I offered to reduce the early termination fee from $to $You agreed to my offer and I advised you that your ending balance will be $ If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** * *** *** *** ** *** *** ***
*** ***
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
My satisfaction is based on the pixilation problem not returning, a one month credit, and receiving remotes so that all of my remotes are the same (received remotes today
October 6, Dear Ms***: On October 6, 2016, we received your complaint, dated October 6, 2016, filed with the Revdex.com You stated that you experienced unresolved signal issues with your DISH Network serviceThis led you to
disconnect the account prior to completing your contractYou have been charged a $early termination feeYou requested that this fee be refunded When we spoke today, I offered to refund $of the early termination feeYou accepted this resolution We strive to provide excellent service and we regret that your experience was unfavorableWe thank you for your business and we are disappointed to lose you as a member of the DISH Network family If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-####
Initial Business Response /* (1000, 10, 2015/06/26) */
June 23,
*** *** ***
*** *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On June 22, 2015, we received your complaint, dated June 20, 2015, filed
with the Revdex.com
You expressed concern with the following:
Gift card
DVR functions
Internet service
Early termination fees
Customer service
You said that you have not received the $gift card that was offered with the setup of DISH Network serviceYour service was established through Infinity Sales Group LLC (XXX-XXX-XXXX), an independent companyYou may contact them directly regarding any offers that were made at the point of sale
You maintain that the recording features of our equipment are not equivalent to the DVR that you had with your previous providerDISH Network has the most award-winning, critically acclaimed whole-home HD DVR on the market
You are dissatisfied with your internet serviceYour internet service includes GB (gigabytes) of off-peak usage and GB of anytime usageThe Fair Access Policy was designed to ensure that all internet customers have equal access to the networkThese policies limit the amount of data that a customer may send and receive using the service in a 30-day period before speeds are slowedEnclosed is a copy of the Fair Access Policy for your reviewDISH Network will provide email notification regarding your usage to help you avoid exceeding the monthly usage availableAdditionally, GB of additional capacity can be purchased for $
You were enrolled in two 24-month commitments on February 23, 2015, for your TV and internet servicesBy signing and accepting the signature on the electronic tablet, you agreed to the terms of the TV and internet promotionsEnclosed are copies of the contractual agreements for your review
When I spoke with you by phone on June 22, 2015, I advised you that the term commitments are validEarly termination fees for your TV and internet services will be applied if your services are disconnected before the end of your term commitments
You expressed dissatisfaction with our Customer Service Department while you were attempting to resolve your concernsWe appreciate that you brought this matter to our attention so that we may address it internally with the appropriate personnel
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
Enclosures:
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 12, 2015/06/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
they told me when I took it out it was as good of service as DIRECT TVTHAT WHAT I HADdish is not and internet I had T.D.SDISH INTERNET NO GOOD
WHY LIE ABOUT SERVICE IF IT NOT THERE
WHEN DISH CALL THEY TOLD ME WHAT SERVICE WAS.TO BAD I SIGN UP TWO YEARSTHEY SHOULD NOT LIE TO YOU ABOUT SERVICE WHEN YOU TAKE IT OUTI CALL AGAIN ABOUT DISH CARD THEY SAID TO DAYS AGAIN
Final Consumer Response /* (4200, 16, 2015/07/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
have not got gift card ,or same service direct gave methis is sorry way to do customers
Final Business Response /* (4000, 18, 2015/07/09) */
July 8,
Mr*** ***
*** *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On July 8, 2015, we received your complaint, dated July 7, 2015, filed with the Revdex.com
You maintain you have not received the gift card that was offered to you with the setup of your DISH Network serviceAs previously advised, your service was established through Infinity Sales Group LLC (XXX-XXX-XXXX)Any concerns regarding the gift card offer can be directed to them
You also expressed further concern with DISH Network's equipment functions and servicesDISH Network has its own services and equipment; therefore, the equipment does not work exactly the same as other service providers
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 5, 2015/10/23) */
October 22,
*** *** ***
*** ** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On October 15, 2015, we received your complaint, dated October 14, 2015, filed
with the Revdex.com
You maintain that you are not receiving the monthly rate you were quoted for the second year of serviceYou also stated that you had to upgrade your programming package to include the channels that you initially requested
Your service was activated on October 10, 2015, with a 24-month commitment through Dish Installation Inc(XXX-XXX-XXXX), an independent companyYour service included the America's Top package ($59.99), a DVR service fee ($12.00) and a *** receiver fee ($7.00)The introductory savings of $and a $E-Bill AutoPay credit that are included with your promotion for the first months reduced your monthly rate to $plus tax
On October 13, 2015, internet service was added as a bundle with a separate 24-month commitmentThis along with the upgrade to the America's Top package made your total monthly rate $plus tax ($plus tax for the TV service)After the initial months, the package price for your TV service will be $plus tax
When I spoke with you by phone on October 21, 2015, you accepted my offer to apply a monthly credit of $to your account for the second twelve months of serviceThis will reduce the price of the TV only from $to $plus tax
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/11/02) */
Please see attachment
Final Business Response /* (4000, 9, 2015/11/04) */
November 3,
Mr*** ***
*** ** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On November 3, 2015, we received your complaint, dated November 2, 2015, filed with the Revdex.com
You maintain that you have not received the response letter to your concerns
Our records reveal that my correspondence was mailed to your home on October 23,
When I spoke with you by phone today, you confirmed that you received the letter
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Final Consumer Response /* (2000, 15, 2015/11/09) */
Please see attachment
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I am very indebted to you and your esteemed organization for your intervention! I am happy to have $ credited back to me- my hard earned moneyI along with my family extend our gratitude to youThis is the second time that I have requested your intervention and both times I have been satisfied with the outcome!
Sincerely,
*** ***
December 8, Dear Mr***: On November 28, 2016, we received your complaint, dated November 23, 2016, filed with the Revdex.com You said that when you canceled your DISH Network account, you were advised that we would not remove the dish
from your roofYou requested that the dish be removed and for any holes left from the installation to be repaired Unfortunately, we are unable to schedule work for a disconnected accountThe typical cost for dish removal is $145.00, which is reduced to $for any account that has the Protection Plan When we spoke, I offered to restart your account and schedule the removal of your dish and I waived the feeYou agreed to this resolution If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 7:am-3:pm MST, MON-FRI ###-###-####
Initial Business Response /* (1000, 5, 2015/10/05) */
September 28,
*** *** ***
*** *** ***
***, ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On September 25, 2015, we received your complaint, dated September 24, 2015, filed
with the Revdex.com
You expressed concern with the early termination fee that was applied to your accountYou maintain that the term commitment for an equipment upgrade was not disclosedYou also stated that you are moving out of the country
You were enrolled in a 24-month commitment on December 22, 2014, when your equipment was upgraded through our DISH'n It Up promotion
A review of the customer service call revealed that the 24-month commitment and associated early termination fee were disclosed when the equipment upgrade was scheduled
Your service was disconnected on September 14, Since your term commitment was not fulfilled, an early termination fee of $was applied to your account
When I spoke with your son on September 25, 2015, I advised him that I made an exception and reversed the early termination fee
Please note that a payment of $was deducted electronically on September 27, 2015, for the fee through AutoPayA refund for this amount was submittedPlease allow seven to ten business days for processing
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***