September 22, Dear Mr***: On September 15, 2016, we received your complaint, dated September 14, 2016, filed with the Revdex.com You maintain that you were misled at the time of saleYou said that you thought you were paying $
upfront to go towards the first month of service, a one-time setup fee, and a one-time fee for a WiFi antennaWhen you received your first bill, you found that you were charged a $internet activation fee in addition to the other chargesYou requested that the $fee be waived, or that your monthly rate be reduced A review of your account reveals that your first bill consists of a $internet activation fee, a $wireless network setup fee that was reduced by $50.00, a $charge for internet service, and a $equipment rental fee The sales call was reviewed and it was determined that the fees and rates were properly disclosed and that you agreed to the sale and disclosures When we spoke, I advised you that while DISH Network considers the internet activation fee to be valid, I waived the fee in the interest of customer service If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 7:am-3:pm MST, MON-FRI ###-###-####
Initial Business Response /* (1000, 5, 2015/10/29) */
October 22,
*** *** ***
*** ** *** *** ***
*** IL XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On October 20, 2015, we received your correspondence, dated October 19,
2015, filed with the Revdex.com
You stated that you experienced ongoing signal loss with your newly installed DISH Network serviceYour attempts to resolve the matter have been unsuccessful and your customer service experience did not meet your expectationsYou are seeking to disconnect the service without penalty or you would like your service fully restored at the price you were originally quoted
When we spoke on October 20, 2015, I agreed to restore your programming and new customer promotional discountsYou accepted this resolution
Additionally, your customer service concerns will be addressed with the appropriate departmentAs a courtesy, I have applied a $credit to your account for the activation fee
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/10/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
That was our original discussion, however according to customer service reps I called days later said I pnly get that price for year inztead of years as I was promised you appeared to andle sotuation well, but computer system does not showAlso my other concern is I paid for months at in october which does not show credit on account, thanks please email me to show changes then I will drop case
Final Business Response /* (4000, 9, 2015/11/05) */
November 4,
*** *** ***
*** ** *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On November 3, 2015, we received your rebuttal, dated November 2, 2015, filed with the Revdex.com
You stated that you were under the impression you would receive your new customer discount for the entire 24-month contract termAdditionally, you requested confirmation that you were receiving a price lock on your programming rate
When we spoke on November 3, 2015, I advised you that your promotional discount was for months with a 24-month contractAs a courtesy, I extended your discount for the contract term and provided you with the price lockYou accepted this resolution
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Final Consumer Response /* (2000, 16, 2015/11/11) */
*** from dish contacted me and restored it to regular price as I was promised, thank you for your help!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
January 29, Mr*** *** *** ** *** ***
*** *** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On January 23, 2018, we received your complaint, dated January 19, 2018, filed with the Revdex.com You maintain that Dish Purchasing Corpin Englewood, CO has called your phone number repeatedly, even though you requested that all calls cease Based on our investigation, we confirmed that DISH Network did not make any telephone calls to (*** ***, nor did any of our third-party affiliatesDISH Network takes compliance with Do Not Call laws very seriouslyYour privacy and your right to opt out of unwanted solicitation calls are very important to usPlease assist us in our attempt to identify the source of such phone calls by answering the following questions: 1. What telephone number was displayed on the caller ID? 2. If you answered the call, how did the caller identify themselves? 3. If you did not answer the call, did the caller leave a message? 4. Do you have a call forwarding option that routes to your phone number (consumer’s telephone number)? If so, please briefly explain Thank you in advance for providing this informationWith your help, we will continue to investigate in our attempt to identify the third party that is falsely representing itself as DISH Network and engaging in unwanted calls to your number We regret any inconvenience that you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Kimber S*** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday thru Friday 9:00am - 6:00pm (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
Complaint: ***
I am rejecting this response because: As of February there has been no removal of these fees for the DVR and the Protection The billing for for the period of 2/03-3/has not changed or even removed the protection plan as you mention in this response.Here is exactly the reason I have had to choice to pursue the issue I have asked seven times for the plan to be removed and it still is not removed even in a large public forum like the Revdex.com The bill should be $less with your promised credit of $per month as well as the removal of fee for the &DVR and the Protection PlanI have contacted your office five times in days and you still cant make the necessary billing corrections I fele this might have happened to thousand of customers I just do not understand why I am being deliberately toyed with and I can rove that months ago I sent a letter to the Office of the CEo requesting help with the same issue That is seven times now I have asked for the removal of these charges yet you still cant get them removed even though you claim to have done this on 1/28.I am very upset at the horrible treatment I have received You have spend much more time trying to argue rather than fix a very simple issue It seems like there is enormous enjoyment in the argument I just want what every customer wants, to not be billed for something I did not receive or order.It has taken me an enormous amount of time to try to be treated fairly here and I have not It is an enormous amount of time lost from work to deal with this deceptive billing.
Sincerely,
*** ***
December 22, 2016 Ms*** *** *** *** **
*** ** *** Re: Revdex.com Complaint # *** *** Dear Ms***: On December 22, 2016, we received your rebuttal, dated December 19, 2016, filed with the Revdex.com. You maintain that your monthly rate is incorrect and you requested an explanation. Please note that the $monthly rate for the America’s Top to which you refer is a new customer promotion. The regular price for that package is currently $per month. You may contact us at any time at *** *** to discuss package options. Our records show that you have enjoyed the benefits of the Protection Plan and no further adjustments are due. If there are further questions or concerns about this issue, please feel free to contact me at *** ***. Sincerely, *** ***Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 6:am - 2:pm (MDT), Mon-Fri*** *** cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite 350 Denver, CO 80210 *** ***
December 18, Ms*** *** *** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Ms***: On December 11, 2017, we received your complaint, dated December 10, 2017, filed with the Revdex.com You said that you were shipped a Hopper receiver instead of a replacement remote control. You were then charged for the Hopper. You expressed concern about the level of customer service you received in trying to return the Hopper When we spoke, you said that you used the return label emailed to you to ship the Hopper back. A review of UPS’s records indicates that the receiver was shipped on December 11, 2017, and delivered today, December 18, 2017, to our warehouse in Texas. Additionally, the box the agent sent to you on December 5, 2017, was delivered to you on December 11, As a courtesy, I applied a one-time $credit to your account. Thank you for sharing your concerns with us If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, Dave S*** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
October 5, Dear Mr***: On September 29, 2016, we received your complaint, dated September 26, 2016, filed with the Revdex.com You expressed concern regarding your experience with a sales representative when you were inquiring about serviceYou said you were led to believe there would be no upfront cost; however, after a credit check was performed, you were advised a charge would apply to receive the Hopper equipmentYou requested that the credit inquiries be removed from your credit report When we spoke on September 26, 2016, I advised you that I will have the credit inquiries removedPlease note this can take six to eight weeks to be reflected on your credit reportIn addition, you mentioned you were still interested in DISH Network servicesI placed an order for you with no upfront cost and the system was installed on September 30, We regret your experience, but we are glad we were able to resolve your concern and get you set up with our service If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, *** *** Senior Manager Executive Escalations Team DISH Network, L.L.CPhone Hours: 9:am - 6:pm, Monday to Friday ###-###-####
March 9, Ms*** *** * *** *** ***
*** ** ***
Re: Revdex.com Complaint # ***
*** Dear Ms***: On February 27, 2018, we received your complaint, dated February 27, 2018, filed with the Revdex.com You expressed concern with the disconnection of your DISH Network account and the level of customer service you receivedDISH Network strives to provide the best value and service, and the consistent past-due status of your account negatively impacts our ability to provide best-in-class customer service to all of our customersOn October 10, 2017, we asked that you limit all unnecessary contact with our Customer Service Department and ensure your monthly balance be paid in full and on timeWhile live agents were always here for you if you experience technical issues, we asked that you not call DISH Network more than one time per month for non-technical reasonsAlthough you accepted and understood this request, you continued to call requesting additional deals. We sincerely regret any inconvenience you experienced and wish you the best in the futureIf there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Dave *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
My satisfaction is based on the pixilation problem not returning, a one month credit, and receiving remotes so that all of my remotes are the same (received remotes today
Tell us why here...September 21, 2016 Dear Ms***: On September 20, 2016, we received your complaint, dated September 18, 2016, filed with the Revdex.com. You said that you were not told that you had a two-year contractYou also stated that you were
told we offer a 30-day satisfaction guaranteeYou would like to disconnect your account, but you do not want to be charged an early termination fee. When we spoke, I advised you that our records reflect you were provided with all disclosures for your promotionI was unable to find any documentation that reflects you were told we offer a 30-day satisfaction guaranteeWe do have a signed contract for you on file that we consider to be validHowever, I offered to reduce your early termination fee from $to $99.00, which you agreed toYour account is scheduled to be disconnected on October 1, 2016, per your request If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, *** ***Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT###-###-####
Initial Business Response /* (1000, 5, 2015/09/25) */
September 16,
Ms*** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXX
Dear Ms***:
On September 14, 2015, we received your complaint, dated September 11, 2015, filed with
the Revdex.com
Although I received your voicemails, my attempts to contact you by phone at (XXX) XXX-XXXX on September 14, and 16, 2012, were unsuccessful; however, I left three messages
You expressed concern with the DISH Network account that was reported to collectionsYou maintain that you did not establish the service as you were out of the countryYou also stated that the balance was supposed to be removed when you provided a copy of your identification and airline tickets
Our records reveal that the account in question was activated on April 20, 2012, with your personal information
When you contacted us on November 7, 2012, you were told that an ID theft affidavit was required to research your disputeHowever, we do not show that the required ID theft affidavit or any other documents were received
Please provide the following documentation so that we may open an identity theft claim:
Identity Theft Affidavit: A fully completed identity theft affidavit (enclosed)The affidavit must be signed to be valid
Police Report: A copy of an official police report or police incident report regarding this instance of identity theft
Photocopy of valid State or U.Sissued ID: A legible photocopy of a valid U.Sgovernment issued identification card (e.g., driver's license or ID card, passport ** military ID card)
Please send the required documents to:
DISH Network
Identity Theft Team
PO Box
Littleton CO XXXXX
Fax: (XXX) XXX-XXXX
Please be assured that the ID Theft Team will investigate your claim as soon as they receive the required documentation
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
December 12, Dear Ms***: On December 12, 2016, we received your complaint, dated December 10, 2016, filed with the Revdex.com You said that your salesperson advised you that you would not be under a term commitment, but you later
found that you were enrolled in a 24-month commitment. You requested to have the early termination fee waivedYou also requested a copy of your contractWhen we spoke I advised you that, as I am unable to verify the information provided during your sale, I made an exception and waived your $early termination fee Per your request, enclosed is a copy of your Digital Home Advantage customer agreement If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-#### Enclosure
Initial Business Response /* (1000, 10, 2015/06/26) */
June 23,
*** *** ***
*** *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On June 22, 2015, we received your complaint, dated June 20, 2015, filed
with the Revdex.com
You expressed concern with the following:
Gift card
DVR functions
Internet service
Early termination fees
Customer service
You said that you have not received the $gift card that was offered with the setup of DISH Network serviceYour service was established through Infinity Sales Group LLC (XXX-XXX-XXXX), an independent companyYou may contact them directly regarding any offers that were made at the point of sale
You maintain that the recording features of our equipment are not equivalent to the DVR that you had with your previous providerDISH Network has the most award-winning, critically acclaimed whole-home HD DVR on the market
You are dissatisfied with your internet serviceYour internet service includes GB (gigabytes) of off-peak usage and GB of anytime usageThe Fair Access Policy was designed to ensure that all internet customers have equal access to the networkThese policies limit the amount of data that a customer may send and receive using the service in a 30-day period before speeds are slowedEnclosed is a copy of the Fair Access Policy for your reviewDISH Network will provide email notification regarding your usage to help you avoid exceeding the monthly usage availableAdditionally, GB of additional capacity can be purchased for $
You were enrolled in two 24-month commitments on February 23, 2015, for your TV and internet servicesBy signing and accepting the signature on the electronic tablet, you agreed to the terms of the TV and internet promotionsEnclosed are copies of the contractual agreements for your review
When I spoke with you by phone on June 22, 2015, I advised you that the term commitments are validEarly termination fees for your TV and internet services will be applied if your services are disconnected before the end of your term commitments
You expressed dissatisfaction with our Customer Service Department while you were attempting to resolve your concernsWe appreciate that you brought this matter to our attention so that we may address it internally with the appropriate personnel
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
Enclosures:
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 12, 2015/06/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
they told me when I took it out it was as good of service as DIRECT TVTHAT WHAT I HADdish is not and internet I had T.D.SDISH INTERNET NO GOOD
WHY LIE ABOUT SERVICE IF IT NOT THERE
WHEN DISH CALL THEY TOLD ME WHAT SERVICE WAS.TO BAD I SIGN UP TWO YEARSTHEY SHOULD NOT LIE TO YOU ABOUT SERVICE WHEN YOU TAKE IT OUTI CALL AGAIN ABOUT DISH CARD THEY SAID TO DAYS AGAIN
Final Consumer Response /* (4200, 16, 2015/07/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
have not got gift card ,or same service direct gave methis is sorry way to do customers
Final Business Response /* (4000, 18, 2015/07/09) */
July 8,
Mr*** ***
*** *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On July 8, 2015, we received your complaint, dated July 7, 2015, filed with the Revdex.com
You maintain you have not received the gift card that was offered to you with the setup of your DISH Network serviceAs previously advised, your service was established through Infinity Sales Group LLC (XXX-XXX-XXXX)Any concerns regarding the gift card offer can be directed to them
You also expressed further concern with DISH Network's equipment functions and servicesDISH Network has its own services and equipment; therefore, the equipment does not work exactly the same as other service providers
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Dear Mr***: On January 5, 2016, we received your complaint, dated January 4, 2016, filed with the Revdex.comYou said that you were advised that you would have a set rate of $per month for your first two yearsI attempted to reach you at ###-###-#### on January 6, and
8, 2016, and I left three voicemailsIn my last message, I explained that DISH Network does not offer a promotion that would provide you with that pricing for two years. Our records indicate that you opted for the 24-month price lock promotion which does not reduce your core programming rate of $but locks that price in for two years. However, you do receive a monthly $credit that, in effect, gives you the monthly DVR free of charge for two yearsThe other promotion that DISH Network is currently offering would provide you with one year of monthly adjustments that would bring your rate to $plus tax. Please note that these two promotions may not be mergedI applied a monthly $credit for months as a courtesy, but we do not provide a promotion such as you describeEnclosed is a copy of your Digital Home Advantage agreement which provides for the additional equipment fees to which you referredIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
Initial Business Response /* (1000, 5, 2015/06/10) */
June 9,
MrJohn ***
***
***
Re: Revdex.com Complaint #
8255909570084993-
Dear Mr***:
On June 9, 2015, we received your complaint, dated June 8, 2015, filed with the RevDex.com
You disputed the balance reported to your credit file by DISH NetworkYou requested information concerning the account and debt
When we spoke, I advised you that I had waived the balance associated with the account reported to your credit file in order to bring about a resolutionI also requested that the collections company remove this item from your credit file
Please note that as you indicated that the account is not yours, DISH Network is barred by federal law from providing you with account details
Our records indicate that our Collections Team requested information from you in order to verify that the collection company was contacting the correct John ***, but you indicated that you were uncomfortable providing that information via email
If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-
Sincerely,
Dave Simons
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(720) 514-
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
David Laslo
Initial Consumer Rebuttal /* (2000, 7, 2015/06/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes, but this is the second collection agency that Dish Network hiredNether could show the debt was mine, but reported on my credit report on behalf of Dish Network, when I have DirecTV as my provider
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
July 14, *** *** ***
*** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear *** ***: On July 13, 2017, we received your complaint, dated July 12, 2017, filed with the Revdex.com You said you would like to cancel your service due to technical issues you experiencedYou expressed concern that you were told you would have to pay a $early termination fee When we spoke, I advised you that our records don’t reflect that you contacted us regarding technical issues continuing after your technician visit on July 10, Without being allowed to fix the issue, we consider the early termination fee to be validHowever, I offered to reduce the early termination fee from $to $You agreed to my offer and I advised you that your ending balance will be $ If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** * *** *** *** ** *** *** ***
*** ***
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
Initial Business Response /* (1000, 10, 2015/08/11) */
July 27,
Mr*** ***
** *** **
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On July 20, 2015, we received your complaint, dated July 14, 2015, filed with the RevDex.com
I unsuccessfully attempted to contact you at (XXX) XXX-XXXX on July 21, and 27, 2015, and I left three messages
You expressed concern with the following issues:
DISH Pause
Installation
Early termination fee
Billing
Collections
You indicated that the DISH Pause was removed when the nine months had expired, and your service was restartedSince you intended to restart service at your new residence anyway, you attempted to schedule an installationHowever, we were unable to schedule an installation until six weeks laterTherefore, you disconnected the serviceYou disputed the remaining balance of $because you did not have service, and the early termination fee because you did not receive verification that you were in a contract
A review of this account reveals that you enrolled in the DISH'n It Up promotion which requires a 24-month agreementHowever, you did not sign the agreementAdditionally, since we could not schedule an earlier installation, I removed the $balance, which included the $early termination fee and the $box return fees, plus taxThere is no balance due to DISH Network
I requested that this account be removed from your credit reportPlease allow six to eight weeks for the bureaus to reflect any updates
We strive to provide excellent service and regret that your experience was unfavorableWe thank you for your business and we are disappointed to lose you as a DISH Network customer
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
July 20, *** *** ***
*** *** ***
*** *** ** *** Re: Revdex.com Complaint # ***
*** Dear *** ***: On July 12, 2017, we received your complaint, dated July 11, 2017, filed with the Revdex.com You expressed concern with the early termination fee to disconnect your serviceYou indicated that you are experiencing technical issues with some channels during inclement weather Your DISH Network service was activated on March 27, 2017, with a 24-month commitment Please be advised that heavy rain, snow or dense cloud cover can reduce the satellite signal, which may interrupt your programming serviceHowever, the service will return after the weather condition has passedAiming the satellite dish to get the strongest signal during installation will help prevent these weather conditions from interrupting the signal Our records show that while the issue with your picture was reported to our Technical Support Department, we did not find that this was a known issue with our equipment Additionally, when you called in on April 28, 2017, to inquire about the amount it would cost to disconnect, our agent offered to schedule a technician visitYou declined and indicated that you would have to speak with your wife. In our email correspondence, you agreed to schedule a technician visit for July 18, Although the technician did not find any issues with the installation, the picture issue was not resolved and the technician was unable to replace the receiverAs a result, I offered to provide you with a replacement receiver; however, you declined You accepted my offer to reduce the early termination fee of $to $to cover the initial installationAs you requested, I disconnected your service on July 19, Your final balance is $We will provide boxes for the return of the equipment within ten business days If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** *** ** * *** ** ***
*** ***
*
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*
*** ***
September 22, Dear Mr***: On September 15, 2016, we received your complaint, dated September 14, 2016, filed with the Revdex.com You maintain that you were misled at the time of saleYou said that you thought you were paying $
upfront to go towards the first month of service, a one-time setup fee, and a one-time fee for a WiFi antennaWhen you received your first bill, you found that you were charged a $internet activation fee in addition to the other chargesYou requested that the $fee be waived, or that your monthly rate be reduced A review of your account reveals that your first bill consists of a $internet activation fee, a $wireless network setup fee that was reduced by $50.00, a $charge for internet service, and a $equipment rental fee The sales call was reviewed and it was determined that the fees and rates were properly disclosed and that you agreed to the sale and disclosures When we spoke, I advised you that while DISH Network considers the internet activation fee to be valid, I waived the fee in the interest of customer service If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 7:am-3:pm MST, MON-FRI ###-###-####
Initial Business Response /* (1000, 5, 2015/10/29) */
October 22,
*** *** ***
*** ** *** *** ***
*** IL XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On October 20, 2015, we received your correspondence, dated October 19,
2015, filed with the Revdex.com
You stated that you experienced ongoing signal loss with your newly installed DISH Network serviceYour attempts to resolve the matter have been unsuccessful and your customer service experience did not meet your expectationsYou are seeking to disconnect the service without penalty or you would like your service fully restored at the price you were originally quoted
When we spoke on October 20, 2015, I agreed to restore your programming and new customer promotional discountsYou accepted this resolution
Additionally, your customer service concerns will be addressed with the appropriate departmentAs a courtesy, I have applied a $credit to your account for the activation fee
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/10/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
That was our original discussion, however according to customer service reps I called days later said I pnly get that price for year inztead of years as I was promised you appeared to andle sotuation well, but computer system does not showAlso my other concern is I paid for months at in october which does not show credit on account, thanks please email me to show changes then I will drop case
Final Business Response /* (4000, 9, 2015/11/05) */
November 4,
*** *** ***
*** ** *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On November 3, 2015, we received your rebuttal, dated November 2, 2015, filed with the Revdex.com
You stated that you were under the impression you would receive your new customer discount for the entire 24-month contract termAdditionally, you requested confirmation that you were receiving a price lock on your programming rate
When we spoke on November 3, 2015, I advised you that your promotional discount was for months with a 24-month contractAs a courtesy, I extended your discount for the contract term and provided you with the price lockYou accepted this resolution
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Final Consumer Response /* (2000, 16, 2015/11/11) */
*** from dish contacted me and restored it to regular price as I was promised, thank you for your help!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
January 29, Mr*** *** *** ** *** ***
*** *** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On January 23, 2018, we received your complaint, dated January 19, 2018, filed with the Revdex.com You maintain that Dish Purchasing Corpin Englewood, CO has called your phone number repeatedly, even though you requested that all calls cease Based on our investigation, we confirmed that DISH Network did not make any telephone calls to (*** ***, nor did any of our third-party affiliatesDISH Network takes compliance with Do Not Call laws very seriouslyYour privacy and your right to opt out of unwanted solicitation calls are very important to usPlease assist us in our attempt to identify the source of such phone calls by answering the following questions: 1. What telephone number was displayed on the caller ID? 2. If you answered the call, how did the caller identify themselves? 3. If you did not answer the call, did the caller leave a message? 4. Do you have a call forwarding option that routes to your phone number (consumer’s telephone number)? If so, please briefly explain Thank you in advance for providing this informationWith your help, we will continue to investigate in our attempt to identify the third party that is falsely representing itself as DISH Network and engaging in unwanted calls to your number We regret any inconvenience that you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Kimber S*** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday thru Friday 9:00am - 6:00pm (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
Complaint: ***
I am rejecting this response because: As of February there has been no removal of these fees for the DVR and the Protection The billing for for the period of 2/03-3/has not changed or even removed the protection plan as you mention in this response.Here is exactly the reason I have had to choice to pursue the issue I have asked seven times for the plan to be removed and it still is not removed even in a large public forum like the Revdex.com The bill should be $less with your promised credit of $per month as well as the removal of fee for the &DVR and the Protection PlanI have contacted your office five times in days and you still cant make the necessary billing corrections I fele this might have happened to thousand of customers I just do not understand why I am being deliberately toyed with and I can rove that months ago I sent a letter to the Office of the CEo requesting help with the same issue That is seven times now I have asked for the removal of these charges yet you still cant get them removed even though you claim to have done this on 1/28.I am very upset at the horrible treatment I have received You have spend much more time trying to argue rather than fix a very simple issue It seems like there is enormous enjoyment in the argument I just want what every customer wants, to not be billed for something I did not receive or order.It has taken me an enormous amount of time to try to be treated fairly here and I have not It is an enormous amount of time lost from work to deal with this deceptive billing.
Sincerely,
*** ***
December 22, 2016 Ms*** *** *** *** **
*** ** *** Re: Revdex.com Complaint # *** *** Dear Ms***: On December 22, 2016, we received your rebuttal, dated December 19, 2016, filed with the Revdex.com. You maintain that your monthly rate is incorrect and you requested an explanation. Please note that the $monthly rate for the America’s Top to which you refer is a new customer promotion. The regular price for that package is currently $per month. You may contact us at any time at *** *** to discuss package options. Our records show that you have enjoyed the benefits of the Protection Plan and no further adjustments are due. If there are further questions or concerns about this issue, please feel free to contact me at *** ***. Sincerely, *** ***Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 6:am - 2:pm (MDT), Mon-Fri*** *** cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite 350 Denver, CO 80210 *** ***
December 18, Ms*** *** *** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Ms***: On December 11, 2017, we received your complaint, dated December 10, 2017, filed with the Revdex.com You said that you were shipped a Hopper receiver instead of a replacement remote control. You were then charged for the Hopper. You expressed concern about the level of customer service you received in trying to return the Hopper When we spoke, you said that you used the return label emailed to you to ship the Hopper back. A review of UPS’s records indicates that the receiver was shipped on December 11, 2017, and delivered today, December 18, 2017, to our warehouse in Texas. Additionally, the box the agent sent to you on December 5, 2017, was delivered to you on December 11, As a courtesy, I applied a one-time $credit to your account. Thank you for sharing your concerns with us If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, Dave S*** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
October 5, Dear Mr***: On September 29, 2016, we received your complaint, dated September 26, 2016, filed with the Revdex.com You expressed concern regarding your experience with a sales representative when you were inquiring about serviceYou said you were led to believe there would be no upfront cost; however, after a credit check was performed, you were advised a charge would apply to receive the Hopper equipmentYou requested that the credit inquiries be removed from your credit report When we spoke on September 26, 2016, I advised you that I will have the credit inquiries removedPlease note this can take six to eight weeks to be reflected on your credit reportIn addition, you mentioned you were still interested in DISH Network servicesI placed an order for you with no upfront cost and the system was installed on September 30, We regret your experience, but we are glad we were able to resolve your concern and get you set up with our service If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, *** *** Senior Manager Executive Escalations Team DISH Network, L.L.CPhone Hours: 9:am - 6:pm, Monday to Friday ###-###-####
March 9, Ms*** *** * *** *** ***
*** ** ***
Re: Revdex.com Complaint # ***
*** Dear Ms***: On February 27, 2018, we received your complaint, dated February 27, 2018, filed with the Revdex.com You expressed concern with the disconnection of your DISH Network account and the level of customer service you receivedDISH Network strives to provide the best value and service, and the consistent past-due status of your account negatively impacts our ability to provide best-in-class customer service to all of our customersOn October 10, 2017, we asked that you limit all unnecessary contact with our Customer Service Department and ensure your monthly balance be paid in full and on timeWhile live agents were always here for you if you experience technical issues, we asked that you not call DISH Network more than one time per month for non-technical reasonsAlthough you accepted and understood this request, you continued to call requesting additional deals. We sincerely regret any inconvenience you experienced and wish you the best in the futureIf there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Dave *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
My satisfaction is based on the pixilation problem not returning, a one month credit, and receiving remotes so that all of my remotes are the same (received remotes today
Tell us why here...September 21, 2016 Dear Ms***: On September 20, 2016, we received your complaint, dated September 18, 2016, filed with the Revdex.com. You said that you were not told that you had a two-year contractYou also stated that you were
told we offer a 30-day satisfaction guaranteeYou would like to disconnect your account, but you do not want to be charged an early termination fee. When we spoke, I advised you that our records reflect you were provided with all disclosures for your promotionI was unable to find any documentation that reflects you were told we offer a 30-day satisfaction guaranteeWe do have a signed contract for you on file that we consider to be validHowever, I offered to reduce your early termination fee from $to $99.00, which you agreed toYour account is scheduled to be disconnected on October 1, 2016, per your request If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, *** ***Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT###-###-####
Initial Business Response /* (1000, 5, 2015/09/25) */
September 16,
Ms*** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXX
Dear Ms***:
On September 14, 2015, we received your complaint, dated September 11, 2015, filed with
the Revdex.com
Although I received your voicemails, my attempts to contact you by phone at (XXX) XXX-XXXX on September 14, and 16, 2012, were unsuccessful; however, I left three messages
You expressed concern with the DISH Network account that was reported to collectionsYou maintain that you did not establish the service as you were out of the countryYou also stated that the balance was supposed to be removed when you provided a copy of your identification and airline tickets
Our records reveal that the account in question was activated on April 20, 2012, with your personal information
When you contacted us on November 7, 2012, you were told that an ID theft affidavit was required to research your disputeHowever, we do not show that the required ID theft affidavit or any other documents were received
Please provide the following documentation so that we may open an identity theft claim:
Identity Theft Affidavit: A fully completed identity theft affidavit (enclosed)The affidavit must be signed to be valid
Police Report: A copy of an official police report or police incident report regarding this instance of identity theft
Photocopy of valid State or U.Sissued ID: A legible photocopy of a valid U.Sgovernment issued identification card (e.g., driver's license or ID card, passport ** military ID card)
Please send the required documents to:
DISH Network
Identity Theft Team
PO Box
Littleton CO XXXXX
Fax: (XXX) XXX-XXXX
Please be assured that the ID Theft Team will investigate your claim as soon as they receive the required documentation
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
December 12, Dear Ms***: On December 12, 2016, we received your complaint, dated December 10, 2016, filed with the Revdex.com You said that your salesperson advised you that you would not be under a term commitment, but you later
found that you were enrolled in a 24-month commitment. You requested to have the early termination fee waivedYou also requested a copy of your contractWhen we spoke I advised you that, as I am unable to verify the information provided during your sale, I made an exception and waived your $early termination fee Per your request, enclosed is a copy of your Digital Home Advantage customer agreement If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-#### Enclosure
Initial Business Response /* (1000, 10, 2015/06/26) */
June 23,
*** *** ***
*** *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On June 22, 2015, we received your complaint, dated June 20, 2015, filed
with the Revdex.com
You expressed concern with the following:
Gift card
DVR functions
Internet service
Early termination fees
Customer service
You said that you have not received the $gift card that was offered with the setup of DISH Network serviceYour service was established through Infinity Sales Group LLC (XXX-XXX-XXXX), an independent companyYou may contact them directly regarding any offers that were made at the point of sale
You maintain that the recording features of our equipment are not equivalent to the DVR that you had with your previous providerDISH Network has the most award-winning, critically acclaimed whole-home HD DVR on the market
You are dissatisfied with your internet serviceYour internet service includes GB (gigabytes) of off-peak usage and GB of anytime usageThe Fair Access Policy was designed to ensure that all internet customers have equal access to the networkThese policies limit the amount of data that a customer may send and receive using the service in a 30-day period before speeds are slowedEnclosed is a copy of the Fair Access Policy for your reviewDISH Network will provide email notification regarding your usage to help you avoid exceeding the monthly usage availableAdditionally, GB of additional capacity can be purchased for $
You were enrolled in two 24-month commitments on February 23, 2015, for your TV and internet servicesBy signing and accepting the signature on the electronic tablet, you agreed to the terms of the TV and internet promotionsEnclosed are copies of the contractual agreements for your review
When I spoke with you by phone on June 22, 2015, I advised you that the term commitments are validEarly termination fees for your TV and internet services will be applied if your services are disconnected before the end of your term commitments
You expressed dissatisfaction with our Customer Service Department while you were attempting to resolve your concernsWe appreciate that you brought this matter to our attention so that we may address it internally with the appropriate personnel
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
Enclosures:
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 12, 2015/06/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
they told me when I took it out it was as good of service as DIRECT TVTHAT WHAT I HADdish is not and internet I had T.D.SDISH INTERNET NO GOOD
WHY LIE ABOUT SERVICE IF IT NOT THERE
WHEN DISH CALL THEY TOLD ME WHAT SERVICE WAS.TO BAD I SIGN UP TWO YEARSTHEY SHOULD NOT LIE TO YOU ABOUT SERVICE WHEN YOU TAKE IT OUTI CALL AGAIN ABOUT DISH CARD THEY SAID TO DAYS AGAIN
Final Consumer Response /* (4200, 16, 2015/07/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
have not got gift card ,or same service direct gave methis is sorry way to do customers
Final Business Response /* (4000, 18, 2015/07/09) */
July 8,
Mr*** ***
*** *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On July 8, 2015, we received your complaint, dated July 7, 2015, filed with the Revdex.com
You maintain you have not received the gift card that was offered to you with the setup of your DISH Network serviceAs previously advised, your service was established through Infinity Sales Group LLC (XXX-XXX-XXXX)Any concerns regarding the gift card offer can be directed to them
You also expressed further concern with DISH Network's equipment functions and servicesDISH Network has its own services and equipment; therefore, the equipment does not work exactly the same as other service providers
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Dear Mr***: On January 5, 2016, we received your complaint, dated January 4, 2016, filed with the Revdex.comYou said that you were advised that you would have a set rate of $per month for your first two yearsI attempted to reach you at ###-###-#### on January 6, and
8, 2016, and I left three voicemailsIn my last message, I explained that DISH Network does not offer a promotion that would provide you with that pricing for two years. Our records indicate that you opted for the 24-month price lock promotion which does not reduce your core programming rate of $but locks that price in for two years. However, you do receive a monthly $credit that, in effect, gives you the monthly DVR free of charge for two yearsThe other promotion that DISH Network is currently offering would provide you with one year of monthly adjustments that would bring your rate to $plus tax. Please note that these two promotions may not be mergedI applied a monthly $credit for months as a courtesy, but we do not provide a promotion such as you describeEnclosed is a copy of your Digital Home Advantage agreement which provides for the additional equipment fees to which you referredIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
Initial Business Response /* (1000, 5, 2015/06/10) */
June 9,
MrJohn ***
***
***
Re: Revdex.com Complaint #
8255909570084993-
Dear Mr***:
On June 9, 2015, we received your complaint, dated June 8, 2015, filed with the RevDex.com
You disputed the balance reported to your credit file by DISH NetworkYou requested information concerning the account and debt
When we spoke, I advised you that I had waived the balance associated with the account reported to your credit file in order to bring about a resolutionI also requested that the collections company remove this item from your credit file
Please note that as you indicated that the account is not yours, DISH Network is barred by federal law from providing you with account details
Our records indicate that our Collections Team requested information from you in order to verify that the collection company was contacting the correct John ***, but you indicated that you were uncomfortable providing that information via email
If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-
Sincerely,
Dave Simons
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(720) 514-
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
David Laslo
Initial Consumer Rebuttal /* (2000, 7, 2015/06/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes, but this is the second collection agency that Dish Network hiredNether could show the debt was mine, but reported on my credit report on behalf of Dish Network, when I have DirecTV as my provider
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
July 14, *** *** ***
*** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear *** ***: On July 13, 2017, we received your complaint, dated July 12, 2017, filed with the Revdex.com You said you would like to cancel your service due to technical issues you experiencedYou expressed concern that you were told you would have to pay a $early termination fee When we spoke, I advised you that our records don’t reflect that you contacted us regarding technical issues continuing after your technician visit on July 10, Without being allowed to fix the issue, we consider the early termination fee to be validHowever, I offered to reduce the early termination fee from $to $You agreed to my offer and I advised you that your ending balance will be $ If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** * *** *** *** ** *** *** ***
*** ***
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
Initial Business Response /* (1000, 10, 2015/08/11) */
July 27,
Mr*** ***
** *** **
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On July 20, 2015, we received your complaint, dated July 14, 2015, filed with the RevDex.com
I unsuccessfully attempted to contact you at (XXX) XXX-XXXX on July 21, and 27, 2015, and I left three messages
You expressed concern with the following issues:
DISH Pause
Installation
Early termination fee
Billing
Collections
You indicated that the DISH Pause was removed when the nine months had expired, and your service was restartedSince you intended to restart service at your new residence anyway, you attempted to schedule an installationHowever, we were unable to schedule an installation until six weeks laterTherefore, you disconnected the serviceYou disputed the remaining balance of $because you did not have service, and the early termination fee because you did not receive verification that you were in a contract
A review of this account reveals that you enrolled in the DISH'n It Up promotion which requires a 24-month agreementHowever, you did not sign the agreementAdditionally, since we could not schedule an earlier installation, I removed the $balance, which included the $early termination fee and the $box return fees, plus taxThere is no balance due to DISH Network
I requested that this account be removed from your credit reportPlease allow six to eight weeks for the bureaus to reflect any updates
We strive to provide excellent service and regret that your experience was unfavorableWe thank you for your business and we are disappointed to lose you as a DISH Network customer
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
July 20, *** *** ***
*** *** ***
*** *** ** *** Re: Revdex.com Complaint # ***
*** Dear *** ***: On July 12, 2017, we received your complaint, dated July 11, 2017, filed with the Revdex.com You expressed concern with the early termination fee to disconnect your serviceYou indicated that you are experiencing technical issues with some channels during inclement weather Your DISH Network service was activated on March 27, 2017, with a 24-month commitment Please be advised that heavy rain, snow or dense cloud cover can reduce the satellite signal, which may interrupt your programming serviceHowever, the service will return after the weather condition has passedAiming the satellite dish to get the strongest signal during installation will help prevent these weather conditions from interrupting the signal Our records show that while the issue with your picture was reported to our Technical Support Department, we did not find that this was a known issue with our equipment Additionally, when you called in on April 28, 2017, to inquire about the amount it would cost to disconnect, our agent offered to schedule a technician visitYou declined and indicated that you would have to speak with your wife. In our email correspondence, you agreed to schedule a technician visit for July 18, Although the technician did not find any issues with the installation, the picture issue was not resolved and the technician was unable to replace the receiverAs a result, I offered to provide you with a replacement receiver; however, you declined You accepted my offer to reduce the early termination fee of $to $to cover the initial installationAs you requested, I disconnected your service on July 19, Your final balance is $We will provide boxes for the return of the equipment within ten business days If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** *** ** * *** ** ***
*** ***
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