Initial Business Response /* (1000, 7, 2015/10/06) */
October 2,
*** *** ***
*** *** ***
***, ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On September 28, 2015, we received your complaint, dated September 25, 2015, filed with
the Revdex.comMy attempts to reach you by phone on September and October and 2, 2015, have been unsuccessful; however, I was able to leave a voice message on one attempt
You said you were told that we offered a ten-day trial period during which you could cancel without penaltyYou ask that you not be charged an early termination fee
A review of your account reveals that it has been closed and the early termination fee was waived
I reviewed the call in which your order was placed and I didn't find that our agent told you that we offer a trial period
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 9, 2015/10/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
the dish agent did offered a ten-day trial period
I accept as long as the fees are truly waive as the letter says
Thank you Dish
*** ** ***
*
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*** *** ***
*** *** ***
*** ** ***
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*** *** *** * ***
*** Dear
Ms***: On January 5, 2016, we received your complaint, dated January 4, 2016, filed with the Revdex.comYou expressed concern that you have to contact DISH Network to request billing adjustmentsI attempted to reach you at ###-###-#### on January 6, and 8, 2016, and I left three voicemailsOur records indicate that your account has received monthly adjustments every month for at least the last months. While we truly appreciate your business, DISH Network is not able to provide ongoing discounted programming indefinitelyPlease note that the majority of DISH Network customers receive a new customer promotion, as you did when you initiated your accountAs a courtesy, I applied a 24-month price lock which will keep your core programming price the same for months, but we are unable to apply further adjustments for this issueIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-#### *** *** * *** *** *** ***
*** *** ***
*** ** ***
*** *** ** *** ***
July 11, *** *** ***
*** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear *** ***: On July 11, 2017, we received your rebuttal, dated July 7, 2017, filed with the Revdex.com You said that the technician visit you received was supposed to be free of charge As I advised you previously, I waived the fee to which you refer. A review of your calls revealed that it was applied in error If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** ** * *** ** *** ***
*** ***
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*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*
*** ***
August 26, Dear Mr***: On August 23, 2016, we received your complaint, dated August 18, 2016, filed with the Revdex.com You said that you were not advised you had to maintain our Credit Card AutoPay option in order to receive the
monthly rate you were quotedYou asked that we release you from your contract A review of your account reveals that we addressed your concerns through a complaint you filed with the Attorney General’s OfficeEnclosed is a copy of our response for your records If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-#### Enclosure August 31, Ms*** *** Consumer Complaint Specialist Consumer Protection Office of the Attorney General State of Ohio Ohio Attorney General Mike DeWine ** ** *** *** *** ***
*** ** *** Re: Mr*** *** File No*** Issue Number: *** Dear Ms***: On August 23, 2016, we received your correspondence, dated August 23, 2016, regarding Mr. *** *** Mr*** indicated that when he started services, he was informed he did not have to be enrolled in AutoPay to receive the promotional discountHe requested that his account be cancelled without an early termination fee I attempted to contact Mr*** on August 25, and 30, I left several voicemails at the number listed on his complaint A review of the sales call confirmed Mr***’s claimsTherefore, his early termination fee was waived and his account disconnected with a zero balance If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday - Friday, 6:am - 2:pm MDT ###-###-####
Initial Business Response /* (1000, 5, 2015/06/29) */
June 26,
Mr*** ***
XXXXX *** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On June 22, 2015, we received your complaint, dated June 20, 2015, filed with the RevDex.com
You said that when you moved you were told that your Hopper system would not work at your new locationHowever, you found that your Hopper system would work after you returned it and received different equipmentYou expressed concern regarding losing the recorded programs on your Hopper system and requested compensation
When we spoke by phone I advised you that because of the issue you experienced, I will waive your $early termination fee as you closed your account today
We strive to provide excellent service and regret that your experience was unfavorableWe thank you for your business and we are disappointed to lose you as a member of the DISH Network family
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/06/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have received the following email from DISHThis is totally unacceptableI was promised no charges and now I get this emailThis company has no ethical standardsThis entire ordeal has been extremely stressful
From:"DISH"
Date:Sat, Jun 27, at 9:PM
Subject:Upcoming automatic charge to your credit or debit card
Account Number: XXXXXXXXXXXXXXXX
Dear ***,
You are receiving this notice because you have incurred early termination fees on your DISH Network(r) ("DISH") and/or dishNET accountsPursuant to your contracts, DISH will automatically debit your bank account or charge your debit/credit card for the DISH and/or dishNET cancellation fees on 07/17/if you do not restart your account
As a subscriber of DISH and/or dishNET, you signed contracts with promotional agreements and you chose term commitments for a certain number of monthsYou further agreed that if you terminated your accounts with DISH and/or dishNET before the term you chose ended, that you would pay early termination fees comprised of the prorated amount set forth in your contracts multiplied by the number of months remaining in your term commitmentsSince you terminated your contracts before the end of the terms, DISH is now assessing you cancellation fees in the amount of $for your DISH account and $for your dishNET accountIn your contracts, you authorized DISH to automatically charge the cancellation fees to the credit card or debit card that you initially gave to DISH when you qualified for OR opened your DISH and/or dishNET accounts
Please contact DISH at XXX-XXX-DISH (XXX-XXX-XXXX) if you have any questions regarding this notice or would like to inquire about restarting your account
Thank you
Complaint Response Date bumped because: Holiday
Final Business Response /* (4000, 13, 2015/07/07) */
July 6,
Mr*** ***
XXXXX *** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On July 3, 2015, we received your rebuttal, dated June 30, 2015, filed with the Revdex.com
You said that you received an email indicating that you should return a *** receiver; however, a technician has already removed it from your home
A review of your DISH Network account reveals that the *** receiver was removed from your account on July 2, We are only expecting a receiver to be returned
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
January 12, *** *** ***
*** *** *** ***
*** *** ** *** Re: Revdex.com Complaint #
***
*** Dear Mr***: On January 11, 2017, we received your complaint, dated January 10, 2017, filed with the Revdex.com You expressed concern that the credits that are to be applied to your account are not reflected in the balance due for the following month When I spoke with you by telephone today, I informed you that your balance due reflected on your November 1, 2016, billing statement was $When you called on November 4, 2016, to request additional credits, you were provided the movie channels with discounted rates, and the credits were applied to your accountThese credits are reflected on your December 1, 2016, billing statementHowever, when the automatic payment was debited on November 17, 2016, it included the credits and your bank account was debited for $instead of the amount of $shown on the billThis resulted in the credits no longer being available for the December bill, since the credits were already used On the first call on December 2, 2016, the agent provided you with a $monthly credit for six months and a one-time courtesy credit of $The agent quoted your monthly rate as $ During the second call on December 2, 2016, you accepted the Renewal Offer, which was an online offer for a reduced rate of $for the America’s Top package (regularly $89.99)This includes a $discount on the programming price ($79.99) and a $monthly credit for e-AutoPayTo receive this offer, you were required to log on to your online account and accept a 24-month agreementThe agent advised you to review all the terms and conditions of the 2-Year Price GuaranteeYou logged on to the promotion site while the agent was on the phone with youWhen you accepted this offer, all other credits were forfeited The $e-Bill credit was also applied to your accountThese credits are reflected on the January 1, 2017, billing statementAlthough the balance due on your December 1, 2016, billing statement was $131.82, the payment that was automatically debited ($93.82) included the credits mentioned aboveAgain, this resulted in the credits no longer being available for the following bill, since the credits were already used Although you were already receiving a $monthly discount with the renewal offer and, as previously stated, by accepting the renewal offer all previous account credits were forfeited, Ivan (DISH Network representative) provided you with a $credit for six months on January 9, He informed you that he would apply a manual credit of $on that day, but going forward, the credit is scheduled to post to your account on the first of each month starting on your February 1, 2017, billing statement When you spoke with *** from the Office of the President on January 10, 2017, she explained that monthly credits are now applied on the billing date instead of in real-time, and that the $credit will be applied on the first of each monthShe told you that she would request a demand statement which would show the current credits so it looks correct now, but the bill will still cycle on February 1, She also explained the online renewal offer and that it states right on the front page that it is a 2-Year Price Guarantee with a 24-month commitmentShe also provided you with *** and *** free for six months Your regular monthly charges are $before taxYou are being billed correctlyI suggested that you allow time for all the credits to apply to your account before any further credits or debits are applied The demand statement that was sent to you reflects the current credits and/or debits that were posted to your account after the bill generatedThis does not change the amount due on the actual billing date, and the credits will be reflected on your next billing statement Your bill cycles on the first of each month and is due on the 16th of the same monthTechnically, when enrolled in autopay, the amount due on the actual billing statement should be debitedPlease expect that the amount to be debited will be for the amount that is reflected on the billing statement dated the 1st of the month Additionally, you had a technician visit on January 12, 2017, at a reduced cost of $because you enrolled in the Protection PlanAs an exception, I reversed the $fee and I will remove the Protection Plan once the work order is completed If there are further questions or concerns about this issue, please feel free to contact me directly at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT *** *** cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
September 15, Dear Ms***: On September 12, 2016, we received your complaint, dated September 11, 2016, filed with the Revdex.com You said you were advised that you would have access to all NFL games if you switched to DISH
Network, but you found out some games were blacked out. You requested to have your early termination fee waived When we spoke, I advised you that a review of your sales chat revealed that the agent with whom you chatted indicated that you would receive all NFL games. As such, I waived your early termination fee We sincerely regret any inconvenience this issue may have caused and we appreciate your feedback If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** **
Initial Business Response /* (1000, 5, 2015/09/03) */
August 25,
Mr*** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On August 21, 2015, we received your complaint, dated August 20, 2015, filed with the
Revdex.com
You expressed concern with the interruption of your DISH Network serviceYou indicated that you were charged for two remote skins that were not requested, causing you to incur overdraft feesYou also stated that you did not receive the refund you were promised
Our records reveal that the charges for two remote skins were reversed on August 7, Additionally, a credit of $was applied for the overdraft fees that you incurredAlthough a refund of $was submitted on this date, it was disapprovedI apologize for this oversight
A refund of $was resubmitted on August 11, The refund was approved and was applied to your credit card account on August 13, On August 17, 2015, we received a dispute of $from your financial institution and the funds were returned to youBecause this amount had been previously refunded, it caused your service to be interrupted for non-payment
Your service was restarted on August 20, 2015, and our agent applied a credit of $She also reapplied the promotional discount of $for the next months
When I spoke with you by phone on August 21, 2015, you indicated that your concerns were previously addressed
You also expressed dissatisfaction with the customer service that you received while you were attempting to resolve your concernsWe appreciate that you brought this matter to our attention so that we may address it internally with the appropriate personnel
We strive to provide excellent service and regret that your experience was unfavorable
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
I reject the business response from DISH Network to my Revdex.com
complaint. MrS*** writes that I
contacted them twice requesting information on how to order PPV movies using my
remote. I do not remember doing that,
but even if it is true it doesn’t change the fact that I was charged for numerous
movies we did not order or watch. My
wife and I may watch, at most, one or two paid-for movies in an entire
year! MrSi***’ assertion that PPVs
could not be ordered on my system without the use of my remote and without entering
my code may be DISH’s stock response to all such complaints, but he needs to
face the fact that people like me are telling the truth and that therefore
another explanation is in order. One that comes to my mind is someone is
hacking into DISH’s system and hijacking homeowners’ private information. I am
willing to bet money we are not the only DISH customers faced with bogus
charges for movies not ordered.As previously mentioned I spend most of my time caring for
my wife who suffers from Alzheimer’s.
Watching multiple movies does not fit into our daily regimen. In fact it makes no sense for us whatsoever. If we did watch multiple movies like DISH
charges, it certainly wouldn’t be the adult and children movies listed on my
accountI am taking valuable time away from my wife to fight these charges
because I take great umbrage at being charged for services I did not want or
order
Initial Business Response /* (1000, 5, 2015/09/04) */
September 2,
*** *** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear *** ***:
On August 28, 2015, we received your complaint, dated August 27, 2015, filed with
the Revdex.comMy attempts to reach you by phone on August and September and 2, 2015, have been unsuccessful; however, I was able to leave a voice message on each attempt
You said that all of your local channels have been removed and you would like to be released from your contractual agreement
A review of your account reveals that we are currently carrying all of the *** local networksWe were able to reach an agreement with *** and the channels have been restoredYour request to close your account without penalty is denied
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/09/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Now that the local channels have been restored, I will accept
December 23, 2015 Ms*** *** ** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On December 22, 2015, we received your complaint, dated December 21, 2015, filed with the Revdex.com. You maintain you were advised that your November 26, 2015, payment would not be cashed until after December 3, 2015. It was processed on November 30, 2015, causing you to incur non-sufficient funds (NSF) fees. You also said that your $payment was debited on December and 7, You requested a refund of $for your payment and $for your NSF fees, and compensation for the customer service that you received. When we spoke, I advised you that a review of your November 26, 2015, call revealed that you did not request a post-dated payment, nor did the agent advise you that your payment would not be processed until after December 3, Additionally, I informed you that DISH Network does not accept post-dated paymentsHowever, you terminated our call before I could explain further. You made a payment via electronic funds transfer (EFT) on November 26, 2015, to restore your service, as it was suspended due to non-payment. You then contacted us on December 3, 2015, to advise us that you did not have the funds in your bank account to cover your previous payment and you wanted to cover that payment with another payment through your debit card. Your initial payment was processed and sent to your bank, as was your second payment. Please note that these two payments were all that DISH Network received. We have no record of a third payment that you said was processed on December 7, 2015. You contacted us concerning this issue several times and, under the impression that you were given misinformation, agents applied a $and a $courtesy credit to your account. As there was not a credit balance on the account, the $refund you requested was denied. After the courtesy credits applied by our agents, your account had a credit balance of $144.24, which was refunded to you on December 22, 2015. As you were not provided incorrect information concerning your payments and as you made the two payments of your own volition, and as you have already received two courtesy credits for this issue, we are unable to provide any further adjustments or compensation. If there are further questions or concerns about this issue, please feel free to contact me at *** ***. Sincerely, *** ***Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.*** *** *** ** * *** ** *** ***
*** ***
Initial Business Response /* (1000, 10, *015/05/*6) */
May *1, *
Mr*** ***
** *** *** Dr
***, ** ***
Re: Revdex.com Complaint # ***
***-***
Dear Mr***:
On May *1, *015, we received your correspondence, dated May *0, *015, filed with
the Revdex.com
You maintain you did not order the $Pay-Per-View (PPV) boxing event and you requested that the fee be removed from your account
When we spoke today, I advised you that our records show that the PPV event was ordered by remote control through your receiver
I made an exception and reversed the $PPV fee from your account and I placed the PPV limit at a zero balanceThis will prevent PPVs from being ordered by remote control through the receiverHowever, PPVs may still be ordered by phone and online at www.mydish.comYou accepted this resolution
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to *:pm MST
(***) ***-***
cc: Denver / Boulder Revdex.com
10*Cherokee St
Denver, CO *0*
*** ***
Initial Consumer Rebuttal /* (*000, 1*, *015/05/*7) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Complaint: ***
I am rejecting this response because: I did receive the $& it did post back in my acctI have not received the $back as of today still nothingI have tried several times to get ahold of Shelley & the contact information is "no longer available".
Sincerely,
*** ***
March 23, Mr*** *** *** *** *** *** ** *** Re: Revdex.com Complaint # *** ***-*** Dear Mr***: On March 22, 2016, we received your complaint, dated March 18, 2016, filed with the Revdex.com You indicated that you did not agree with our response but you provided no other information While we sincerely regret that you do not agree, our records show that you were made aware of the 24-month commitment associated with your account. Our records also indicate that the equipment associated with your account has not been returned. As such, we are unable to apply any adjustments to your balance for this issue If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri *** *** cc: Denver / Boulder Revdex.com *** ** *** *** *** *** *** ** ***
* *** ***
Dear Ms***: On January 25, 2016, we received your complaint, dated January 20, 2016, filed with the Revdex.comYou disputed DISH Network’s requirement for electronic billing in order to receive the monthly $E-bill creditWhen we spoke, I explained that DISH Network
offers the promotion to which you refer because accounts on paperless billing save us money and we pass those savings on to our customersPaperless billing also has the added benefit of saving paperAs I advised you, you may receive a paper bill but the promotion would be forfeited. You may also access your bill online or through our automated phone systemWhile we regret that you do not agree with our promotional rules, we are unable to provide the E-bill promotion if you request paper billing statementsIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
Complaint: ***
I am rejecting this response because: Your company was obviously aware of this shady business practice as, the first representative I spoke with very quickly offered me a $credit, no questions askedYour company has repeatedly held the position that I was signed up for this serviceHowever, I was signed up for this service by someone at your companyI never requested this service Telling me that it's my responsibility to rebut a charge for a service I never wanted and didn't request is, at least, a poor business practiceThe line of thinking you are following is some what like me throwing a dead rat in your trash can, without your knowledge or interestThen charging you $a month for having the glory of housing said dead ratThen offering you a partial refund on the money I took from you and falling back on thought that I can blame you for not catching it earlier and that somehow relieves me of from being responsible for my original wrong doingThat is simply not acceptableI am sure that I am not the only person that has been stuck with this charge and not realized it for some timeThat fact does not make what was done to me any less upsetting or damagingAnd, Dishnetwork's refusal to do the right thing here is only causing further damage and resentmentI was with dish for more than five years this time and nearly ten years before I gave Mediacom a shot for a yearI was a willing and happy customer for the most partHad you have reversed the charges as I asked you would still have me as a customerInstead we are locked in a senseless battle of money wrongfully taken from meMoney that you would have gotten back as I paid for my monthly service anywayVery short sided on your partInstead of keeping a happy customer you have chosen to put a bad policy ahead of customer serviceAnd, as of now I would steer any of my friends and family away from your companyWhy would I feel secure in telling them that Dish is a great company when I have seen some of the most despicable practices on your part over this past weekI am hopeful that you can and will do betterSo far that is not the case thoughSowe remain un-resolvedAnd for what it is worth, I have things I would rather be doing with my timeI'm not the type of person to just lay down and take itI'm hoping that Dish will drop this policy so other people don't feel prayed uponAt very least they should make things right with meFor nothing else, to restore their integrity
Sincerely,
*** ***
January 14, Ms*** *** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On January 7, 2016, we received your complaint, dated January 6, 2016, filed with the Revdex.com You indicated that you were told that your early termination fee was $yet you were charged $You requested reimbursement of $for the insufficient funds (NSF) fees that you were charged I apologize for the information you receivedYou were quoted the price of the original commitment, which was not scheduled to expire until October 28, However, when you restarted your service on December 4, 2015, you were enrolled into a new 24-month commitment I was unable to locate your original 24-month agreement; therefore, I waived the commitmentWhen I spoke with you by telephone today, I informed you that I reversed the early termination fee and submitted a refund for $540.00, which was returned to credit card ending in This refund included a reimbursement of $for the NSF fees that you requested I apologize for the inconvenience If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT *** ***
Initial Business Response /* (1000, 7, 2015/10/06) */
October 2,
*** *** ***
*** *** ***
***, ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On September 28, 2015, we received your complaint, dated September 25, 2015, filed with
the Revdex.comMy attempts to reach you by phone on September and October and 2, 2015, have been unsuccessful; however, I was able to leave a voice message on one attempt
You said you were told that we offered a ten-day trial period during which you could cancel without penaltyYou ask that you not be charged an early termination fee
A review of your account reveals that it has been closed and the early termination fee was waived
I reviewed the call in which your order was placed and I didn't find that our agent told you that we offer a trial period
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 9, 2015/10/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
the dish agent did offered a ten-day trial period
I accept as long as the fees are truly waive as the letter says
Thank you Dish
*** ** ***
*
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*
*** *** ***
*** *** ***
*** ** ***
*
*** *** *** * ***
*** Dear
Ms***: On January 5, 2016, we received your complaint, dated January 4, 2016, filed with the Revdex.comYou expressed concern that you have to contact DISH Network to request billing adjustmentsI attempted to reach you at ###-###-#### on January 6, and 8, 2016, and I left three voicemailsOur records indicate that your account has received monthly adjustments every month for at least the last months. While we truly appreciate your business, DISH Network is not able to provide ongoing discounted programming indefinitelyPlease note that the majority of DISH Network customers receive a new customer promotion, as you did when you initiated your accountAs a courtesy, I applied a 24-month price lock which will keep your core programming price the same for months, but we are unable to apply further adjustments for this issueIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-#### *** *** * *** *** *** ***
*** *** ***
*** ** ***
*** *** ** *** ***
July 11, *** *** ***
*** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear *** ***: On July 11, 2017, we received your rebuttal, dated July 7, 2017, filed with the Revdex.com You said that the technician visit you received was supposed to be free of charge As I advised you previously, I waived the fee to which you refer. A review of your calls revealed that it was applied in error If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** ** * *** ** *** ***
*** ***
*
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
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*** ***
August 26, Dear Mr***: On August 23, 2016, we received your complaint, dated August 18, 2016, filed with the Revdex.com You said that you were not advised you had to maintain our Credit Card AutoPay option in order to receive the
monthly rate you were quotedYou asked that we release you from your contract A review of your account reveals that we addressed your concerns through a complaint you filed with the Attorney General’s OfficeEnclosed is a copy of our response for your records If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-#### Enclosure August 31, Ms*** *** Consumer Complaint Specialist Consumer Protection Office of the Attorney General State of Ohio Ohio Attorney General Mike DeWine ** ** *** *** *** ***
*** ** *** Re: Mr*** *** File No*** Issue Number: *** Dear Ms***: On August 23, 2016, we received your correspondence, dated August 23, 2016, regarding Mr. *** *** Mr*** indicated that when he started services, he was informed he did not have to be enrolled in AutoPay to receive the promotional discountHe requested that his account be cancelled without an early termination fee I attempted to contact Mr*** on August 25, and 30, I left several voicemails at the number listed on his complaint A review of the sales call confirmed Mr***’s claimsTherefore, his early termination fee was waived and his account disconnected with a zero balance If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday - Friday, 6:am - 2:pm MDT ###-###-####
Initial Business Response /* (1000, 5, 2015/06/29) */
June 26,
Mr*** ***
XXXXX *** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On June 22, 2015, we received your complaint, dated June 20, 2015, filed with the RevDex.com
You said that when you moved you were told that your Hopper system would not work at your new locationHowever, you found that your Hopper system would work after you returned it and received different equipmentYou expressed concern regarding losing the recorded programs on your Hopper system and requested compensation
When we spoke by phone I advised you that because of the issue you experienced, I will waive your $early termination fee as you closed your account today
We strive to provide excellent service and regret that your experience was unfavorableWe thank you for your business and we are disappointed to lose you as a member of the DISH Network family
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/06/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have received the following email from DISHThis is totally unacceptableI was promised no charges and now I get this emailThis company has no ethical standardsThis entire ordeal has been extremely stressful
From:"DISH"
Date:Sat, Jun 27, at 9:PM
Subject:Upcoming automatic charge to your credit or debit card
Account Number: XXXXXXXXXXXXXXXX
Dear ***,
You are receiving this notice because you have incurred early termination fees on your DISH Network(r) ("DISH") and/or dishNET accountsPursuant to your contracts, DISH will automatically debit your bank account or charge your debit/credit card for the DISH and/or dishNET cancellation fees on 07/17/if you do not restart your account
As a subscriber of DISH and/or dishNET, you signed contracts with promotional agreements and you chose term commitments for a certain number of monthsYou further agreed that if you terminated your accounts with DISH and/or dishNET before the term you chose ended, that you would pay early termination fees comprised of the prorated amount set forth in your contracts multiplied by the number of months remaining in your term commitmentsSince you terminated your contracts before the end of the terms, DISH is now assessing you cancellation fees in the amount of $for your DISH account and $for your dishNET accountIn your contracts, you authorized DISH to automatically charge the cancellation fees to the credit card or debit card that you initially gave to DISH when you qualified for OR opened your DISH and/or dishNET accounts
Please contact DISH at XXX-XXX-DISH (XXX-XXX-XXXX) if you have any questions regarding this notice or would like to inquire about restarting your account
Thank you
Complaint Response Date bumped because: Holiday
Final Business Response /* (4000, 13, 2015/07/07) */
July 6,
Mr*** ***
XXXXX *** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On July 3, 2015, we received your rebuttal, dated June 30, 2015, filed with the Revdex.com
You said that you received an email indicating that you should return a *** receiver; however, a technician has already removed it from your home
A review of your DISH Network account reveals that the *** receiver was removed from your account on July 2, We are only expecting a receiver to be returned
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
January 12, *** *** ***
*** *** *** ***
*** *** ** *** Re: Revdex.com Complaint #
***
*** Dear Mr***: On January 11, 2017, we received your complaint, dated January 10, 2017, filed with the Revdex.com You expressed concern that the credits that are to be applied to your account are not reflected in the balance due for the following month When I spoke with you by telephone today, I informed you that your balance due reflected on your November 1, 2016, billing statement was $When you called on November 4, 2016, to request additional credits, you were provided the movie channels with discounted rates, and the credits were applied to your accountThese credits are reflected on your December 1, 2016, billing statementHowever, when the automatic payment was debited on November 17, 2016, it included the credits and your bank account was debited for $instead of the amount of $shown on the billThis resulted in the credits no longer being available for the December bill, since the credits were already used On the first call on December 2, 2016, the agent provided you with a $monthly credit for six months and a one-time courtesy credit of $The agent quoted your monthly rate as $ During the second call on December 2, 2016, you accepted the Renewal Offer, which was an online offer for a reduced rate of $for the America’s Top package (regularly $89.99)This includes a $discount on the programming price ($79.99) and a $monthly credit for e-AutoPayTo receive this offer, you were required to log on to your online account and accept a 24-month agreementThe agent advised you to review all the terms and conditions of the 2-Year Price GuaranteeYou logged on to the promotion site while the agent was on the phone with youWhen you accepted this offer, all other credits were forfeited The $e-Bill credit was also applied to your accountThese credits are reflected on the January 1, 2017, billing statementAlthough the balance due on your December 1, 2016, billing statement was $131.82, the payment that was automatically debited ($93.82) included the credits mentioned aboveAgain, this resulted in the credits no longer being available for the following bill, since the credits were already used Although you were already receiving a $monthly discount with the renewal offer and, as previously stated, by accepting the renewal offer all previous account credits were forfeited, Ivan (DISH Network representative) provided you with a $credit for six months on January 9, He informed you that he would apply a manual credit of $on that day, but going forward, the credit is scheduled to post to your account on the first of each month starting on your February 1, 2017, billing statement When you spoke with *** from the Office of the President on January 10, 2017, she explained that monthly credits are now applied on the billing date instead of in real-time, and that the $credit will be applied on the first of each monthShe told you that she would request a demand statement which would show the current credits so it looks correct now, but the bill will still cycle on February 1, She also explained the online renewal offer and that it states right on the front page that it is a 2-Year Price Guarantee with a 24-month commitmentShe also provided you with *** and *** free for six months Your regular monthly charges are $before taxYou are being billed correctlyI suggested that you allow time for all the credits to apply to your account before any further credits or debits are applied The demand statement that was sent to you reflects the current credits and/or debits that were posted to your account after the bill generatedThis does not change the amount due on the actual billing date, and the credits will be reflected on your next billing statement Your bill cycles on the first of each month and is due on the 16th of the same monthTechnically, when enrolled in autopay, the amount due on the actual billing statement should be debitedPlease expect that the amount to be debited will be for the amount that is reflected on the billing statement dated the 1st of the month Additionally, you had a technician visit on January 12, 2017, at a reduced cost of $because you enrolled in the Protection PlanAs an exception, I reversed the $fee and I will remove the Protection Plan once the work order is completed If there are further questions or concerns about this issue, please feel free to contact me directly at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT *** *** cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
September 15, Dear Ms***: On September 12, 2016, we received your complaint, dated September 11, 2016, filed with the Revdex.com You said you were advised that you would have access to all NFL games if you switched to DISH
Network, but you found out some games were blacked out. You requested to have your early termination fee waived When we spoke, I advised you that a review of your sales chat revealed that the agent with whom you chatted indicated that you would receive all NFL games. As such, I waived your early termination fee We sincerely regret any inconvenience this issue may have caused and we appreciate your feedback If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** **
Initial Business Response /* (1000, 5, 2015/09/03) */
August 25,
Mr*** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On August 21, 2015, we received your complaint, dated August 20, 2015, filed with the
Revdex.com
You expressed concern with the interruption of your DISH Network serviceYou indicated that you were charged for two remote skins that were not requested, causing you to incur overdraft feesYou also stated that you did not receive the refund you were promised
Our records reveal that the charges for two remote skins were reversed on August 7, Additionally, a credit of $was applied for the overdraft fees that you incurredAlthough a refund of $was submitted on this date, it was disapprovedI apologize for this oversight
A refund of $was resubmitted on August 11, The refund was approved and was applied to your credit card account on August 13, On August 17, 2015, we received a dispute of $from your financial institution and the funds were returned to youBecause this amount had been previously refunded, it caused your service to be interrupted for non-payment
Your service was restarted on August 20, 2015, and our agent applied a credit of $She also reapplied the promotional discount of $for the next months
When I spoke with you by phone on August 21, 2015, you indicated that your concerns were previously addressed
You also expressed dissatisfaction with the customer service that you received while you were attempting to resolve your concernsWe appreciate that you brought this matter to our attention so that we may address it internally with the appropriate personnel
We strive to provide excellent service and regret that your experience was unfavorable
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
I reject the business response from DISH Network to my Revdex.com
complaint. MrS*** writes that I
contacted them twice requesting information on how to order PPV movies using my
remote. I do not remember doing that,
but even if it is true it doesn’t change the fact that I was charged for numerous
movies we did not order or watch. My
wife and I may watch, at most, one or two paid-for movies in an entire
year! MrSi***’ assertion that PPVs
could not be ordered on my system without the use of my remote and without entering
my code may be DISH’s stock response to all such complaints, but he needs to
face the fact that people like me are telling the truth and that therefore
another explanation is in order. One that comes to my mind is someone is
hacking into DISH’s system and hijacking homeowners’ private information. I am
willing to bet money we are not the only DISH customers faced with bogus
charges for movies not ordered.As previously mentioned I spend most of my time caring for
my wife who suffers from Alzheimer’s.
Watching multiple movies does not fit into our daily regimen. In fact it makes no sense for us whatsoever. If we did watch multiple movies like DISH
charges, it certainly wouldn’t be the adult and children movies listed on my
accountI am taking valuable time away from my wife to fight these charges
because I take great umbrage at being charged for services I did not want or
order
Complaint: ***
I am rejecting this response because: attached are the "written" prove that Dish forged my signatures
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/09/04) */
September 2,
*** *** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear *** ***:
On August 28, 2015, we received your complaint, dated August 27, 2015, filed with
the Revdex.comMy attempts to reach you by phone on August and September and 2, 2015, have been unsuccessful; however, I was able to leave a voice message on each attempt
You said that all of your local channels have been removed and you would like to be released from your contractual agreement
A review of your account reveals that we are currently carrying all of the *** local networksWe were able to reach an agreement with *** and the channels have been restoredYour request to close your account without penalty is denied
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/09/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Now that the local channels have been restored, I will accept
December 23, 2015 Ms*** *** ** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On December 22, 2015, we received your complaint, dated December 21, 2015, filed with the Revdex.com. You maintain you were advised that your November 26, 2015, payment would not be cashed until after December 3, 2015. It was processed on November 30, 2015, causing you to incur non-sufficient funds (NSF) fees. You also said that your $payment was debited on December and 7, You requested a refund of $for your payment and $for your NSF fees, and compensation for the customer service that you received. When we spoke, I advised you that a review of your November 26, 2015, call revealed that you did not request a post-dated payment, nor did the agent advise you that your payment would not be processed until after December 3, Additionally, I informed you that DISH Network does not accept post-dated paymentsHowever, you terminated our call before I could explain further. You made a payment via electronic funds transfer (EFT) on November 26, 2015, to restore your service, as it was suspended due to non-payment. You then contacted us on December 3, 2015, to advise us that you did not have the funds in your bank account to cover your previous payment and you wanted to cover that payment with another payment through your debit card. Your initial payment was processed and sent to your bank, as was your second payment. Please note that these two payments were all that DISH Network received. We have no record of a third payment that you said was processed on December 7, 2015. You contacted us concerning this issue several times and, under the impression that you were given misinformation, agents applied a $and a $courtesy credit to your account. As there was not a credit balance on the account, the $refund you requested was denied. After the courtesy credits applied by our agents, your account had a credit balance of $144.24, which was refunded to you on December 22, 2015. As you were not provided incorrect information concerning your payments and as you made the two payments of your own volition, and as you have already received two courtesy credits for this issue, we are unable to provide any further adjustments or compensation. If there are further questions or concerns about this issue, please feel free to contact me at *** ***. Sincerely, *** ***Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.*** *** *** ** * *** ** *** ***
*** ***
Initial Business Response /* (1000, 10, *015/05/*6) */
May *1, *
Mr*** ***
** *** *** Dr
***, ** ***
Re: Revdex.com Complaint # ***
***-***
Dear Mr***:
On May *1, *015, we received your correspondence, dated May *0, *015, filed with
the Revdex.com
You maintain you did not order the $Pay-Per-View (PPV) boxing event and you requested that the fee be removed from your account
When we spoke today, I advised you that our records show that the PPV event was ordered by remote control through your receiver
I made an exception and reversed the $PPV fee from your account and I placed the PPV limit at a zero balanceThis will prevent PPVs from being ordered by remote control through the receiverHowever, PPVs may still be ordered by phone and online at www.mydish.comYou accepted this resolution
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to *:pm MST
(***) ***-***
cc: Denver / Boulder Revdex.com
10*Cherokee St
Denver, CO *0*
*** ***
Initial Consumer Rebuttal /* (*000, 1*, *015/05/*7) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Complaint: ***
I am rejecting this response because: I did receive the $& it did post back in my acctI have not received the $back as of today still nothingI have tried several times to get ahold of Shelley & the contact information is "no longer available".
Sincerely,
*** ***
March 23, Mr*** *** *** *** *** *** ** *** Re: Revdex.com Complaint # *** ***-*** Dear Mr***: On March 22, 2016, we received your complaint, dated March 18, 2016, filed with the Revdex.com You indicated that you did not agree with our response but you provided no other information While we sincerely regret that you do not agree, our records show that you were made aware of the 24-month commitment associated with your account. Our records also indicate that the equipment associated with your account has not been returned. As such, we are unable to apply any adjustments to your balance for this issue If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri *** *** cc: Denver / Boulder Revdex.com *** ** *** *** *** *** *** ** ***
* *** ***
Complaint: ***
I am rejecting this response because: Poor customer service all around
Sincerely,
*** ***
Dear Ms***: On January 25, 2016, we received your complaint, dated January 20, 2016, filed with the Revdex.comYou disputed DISH Network’s requirement for electronic billing in order to receive the monthly $E-bill creditWhen we spoke, I explained that DISH Network
offers the promotion to which you refer because accounts on paperless billing save us money and we pass those savings on to our customersPaperless billing also has the added benefit of saving paperAs I advised you, you may receive a paper bill but the promotion would be forfeited. You may also access your bill online or through our automated phone systemWhile we regret that you do not agree with our promotional rules, we are unable to provide the E-bill promotion if you request paper billing statementsIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
Complaint: ***
I am rejecting this response because: Your company was obviously aware of this shady business practice as, the first representative I spoke with very quickly offered me a $credit, no questions askedYour company has repeatedly held the position that I was signed up for this serviceHowever, I was signed up for this service by someone at your companyI never requested this service Telling me that it's my responsibility to rebut a charge for a service I never wanted and didn't request is, at least, a poor business practiceThe line of thinking you are following is some what like me throwing a dead rat in your trash can, without your knowledge or interestThen charging you $a month for having the glory of housing said dead ratThen offering you a partial refund on the money I took from you and falling back on thought that I can blame you for not catching it earlier and that somehow relieves me of from being responsible for my original wrong doingThat is simply not acceptableI am sure that I am not the only person that has been stuck with this charge and not realized it for some timeThat fact does not make what was done to me any less upsetting or damagingAnd, Dishnetwork's refusal to do the right thing here is only causing further damage and resentmentI was with dish for more than five years this time and nearly ten years before I gave Mediacom a shot for a yearI was a willing and happy customer for the most partHad you have reversed the charges as I asked you would still have me as a customerInstead we are locked in a senseless battle of money wrongfully taken from meMoney that you would have gotten back as I paid for my monthly service anywayVery short sided on your partInstead of keeping a happy customer you have chosen to put a bad policy ahead of customer serviceAnd, as of now I would steer any of my friends and family away from your companyWhy would I feel secure in telling them that Dish is a great company when I have seen some of the most despicable practices on your part over this past weekI am hopeful that you can and will do betterSo far that is not the case thoughSowe remain un-resolvedAnd for what it is worth, I have things I would rather be doing with my timeI'm not the type of person to just lay down and take itI'm hoping that Dish will drop this policy so other people don't feel prayed uponAt very least they should make things right with meFor nothing else, to restore their integrity
Sincerely,
*** ***
January 14, Ms*** *** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On January 7, 2016, we received your complaint, dated January 6, 2016, filed with the Revdex.com You indicated that you were told that your early termination fee was $yet you were charged $You requested reimbursement of $for the insufficient funds (NSF) fees that you were charged I apologize for the information you receivedYou were quoted the price of the original commitment, which was not scheduled to expire until October 28, However, when you restarted your service on December 4, 2015, you were enrolled into a new 24-month commitment I was unable to locate your original 24-month agreement; therefore, I waived the commitmentWhen I spoke with you by telephone today, I informed you that I reversed the early termination fee and submitted a refund for $540.00, which was returned to credit card ending in This refund included a reimbursement of $for the NSF fees that you requested I apologize for the inconvenience If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT *** ***