April 11, Ms*** *** *** *** *** *** ** ***
Re: Revdex.com Complaint # *** ***-*** Dear Ms***: On April 6, 2016, we received your complaint, dated April 5, 2016, filed with the Revdex.com You requested to be released from the 24-month commitment due to personal hardship When I spoke with you by telephone today, I agreed to release you from the 24-month agreementPlease return the receivers and remotes to avoid unreturned equipment fees and keep the return tracking numbers for your records If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT *** ***
Complaint: ***
I am rejecting this response because: There is no offer, client is stating informationFor that purpose I will not resolve
Sincerely,
*** ***
December 16, *** *** ***
*** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On December 16, 2016, we received your complaint, dated December 15, 2016, filed with the Revdex.com You stated that you recently disconnected your DISH Network accountYou have been charged an early termination fee of $You indicated that when you contact DISH Network to add equipment in November 2015, you were not informed that this change required a 24-month contractYou requested that the early termination fee be waived When we spoke today, I advised you that I reviewed your phone call recording and I found that the contract terms were not disclosedAdditionally, a copy of the signed contract is not availableTherefore, as a courtesy, I waived the $early termination feeYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** *** cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
July 12, *** *** ***
*** *** ***
*** *** ** *** Re: Revdex.com Complaint # ***
*** Dear *** ***: On July 6, 2017, we received your correspondence, dated July 5, 2017, filed with the Revdex.com You said you moved in and you experienced technical issues with the On-Demand feature and a replacement receiver was sentYou maintain that you did not receive the replacement receiver and you were billed for unreturned equipment and an early termination feeYou indicated that these fees were removed from your accountYou disputed the amount on your account and you requested that this information be removed from your credit file When we spoke today, I informed you that the balance was for service rendered through the disconnection dateI enclosed copies of your billing statements from April through September for your recordsOur records reveal that the balance was paid in full As of July 7, 2017, your DISH Network account is at a zero balanceThis information will be updated with collections If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
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Initial Business Response /* (1000, 4, 2015/11/16) */
November 12,
*** *** ***
XXXXX ** *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On November 12, 2015, we received your correspondence, dated November
11, 2015, filed with the Revdex.com
You stated that your DISH Network Hopper receiver was replaced in September You were not informed that replacing this equipment required a new 24-month contractual commitmentYou were a DISH Network customer for over nine years and during that time, completed your contractual commitmentsYou requested that the $balance on your disconnected account for your early termination fee be waived
When we spoke today, I agreed to waive your $ early termination fee as a courtesyYou accepted this resolution
We thank you for your business and we are disappointed to lose you as a member of the DISH Network family
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 6, 2015/11/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I did except from the companyRight now the bill still show the balance of $I guess on the next bill run this will clear
February 23, Mrand Mrs*** and *** *** *** *** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Mrand Mrs***: On February 19, 2016, we received your complaint, dated February 18, 2016, filed with the Revdex.com You said that your rate has increased from the one you were quoted of $You also disputed Pay-Per-View (PPV) and Video on Demand (VOD) chargesIn addition, you expressed concern that the internet service did not fit your needs, as you routinely run out of your allotted space and you have to purchase additional GBFurthermore, you said you referred a customer and you have not received the appropriate credits When we spoke, I explained that we did bill you the rate you were quotedHowever, our records don’t reflect that you removed the movie package we provided after the free three-month trialThis resulted in your rate increasingWe consider your billing to be accurate, as you were outside of your first year when you lowered your basic package. I informed you that because all of your PPV and VOD movies were ordered through either your receiver or through our online web applications, we consider them to be accurate You expressed concern regarding the internet service not fitting your needs as you run out of your allotted GB and have to purchase additional GBYou requested that we release you from your contract and correct your bill due to the internet issues you experiencedI told you that I am willing to release your from your internet agreement, but the additional GBs you purchased are accurate charges as they have been ordered through your receiver or through our online web applicationsYou agreed to call me back once you are ready to cancel the internet service I added a $credit to your and Ms*** accounts for the referral If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT *** *** cc: Denver / Boulder Revdex.com *** *** *** *** ** *** *** *** Tell us why here
Initial Business Response /* (1000, 10, 2015/07/23) */
July 20,
Ms*** ***
*** *** ***
*** ** XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On July 17, 2015, we received your complaint, dated July 12, 2015, filed with the
Revdex.com
You expressed concern that you have not received the boxes to return the DISH Network equipment for your mother's (Ms*** ***) account
When I spoke with you by telephone today, I informed you that the equipment is not required to be returnedYou may dispose of it as you see fitPlease do not attempt to sell it, as it cannot be used by another DISH Network customerTo find an electronics recycling location near you, visit ecyclingcentral.com
I apologize on behalf of DISH Network for the confusion
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
August 17, Dear Mr***: On August 16, 2016, we received your rebuttal, dated August 11, 2016, filed with the Revdex.com You indicated that you were not satisfied with my response and you requested that we release you from your contract We will not be releasing you from your contractWe did reach an agreement with the NFL Network and their channels have been restoredHowever, we are still working with Tribune Broadcasting Company and we hope that an agreement can be reached soon If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT
January 3, Mr*** *** *** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On December 30, 2016, we received your complaint, dated December 16, 2016, filed with the Revdex.com You said that you set up an appointment to have your system installed at your new home, but the technician didn’t show upYou called in and you were informed that a new date had been scheduled, but you decided to disconnect your accountYou expressed concern with being charged an early termination fee of $ When we spoke, I advised you that I’m willing to reduce the early termination fee from $to $and you agreedI applied credits of $for the early termination fee and $for programming rendered to your account, leaving a credit balance of $ You advised me that you filed a dispute with your credit card provider for the $we debited from your accountI advised you that once the dispute is approved by us, you will receive the $back and a bill for $You agreed to my resolution If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT *** *** cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
Initial Business Response /* (1000, 13, 2015/10/08) */
October 6,
*** *** ***
*** ** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On October 6, 2015, we received your correspondence, dated October 5, 2015, filed
with the Revdex.com
You said you placed your account on DISH Pause due to a hardshipYou disputed the balance due and requested a written response
Please note that when an account is placed on DISH Pause, the pause time does not count toward the promotional fulfillment requirementTherefore, your fulfillment date was extended to December 8,
Your account was disconnected due to nonpayment on July 29, Because your service was disconnected prior to the promotional fulfillment, you were billed $for the early termination feeI made an exception and reversed this fee and the pause balance of $from your account
Since you participated in a lease promotion, UPS delivered a return box with label to your address for the return of the leased equipmentAs a courtesy, I removed the $LNBF (the eyepiece of the dish) fee and the $return box fee from your account
We ask that the HD DVR Duo model receiver and remote controls be returned to DISH NetworkWhen this equipment is returned, the $equipment fee (plus tax) will be reversed from your account
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Complaint: ***
I am rejecting this response because: They called and were very rude Told me that I was wrong, I was never told I was going to get all the channels I was told I would She told me that was not true and that I got the channels I knew I would get She was so rude I told her I wasn't going to listen to it and she said she was not getting rude in a very hateful way I had to hang up because she didn't want to listen to my side And I told her I was not going to listen to her being hateful
Sincerely,
*** ***
October 7, Dear Ms***: On October 5, 2016, we received your complaint, dated October 3, 2016, filed with the Revdex.com You said that our technician told you that you had days to cancel the contract for an equipment change;
however, you found that we don’t offer a trial period for new equipmentYou also expressed concern that you were not given an opportunity to read the contract before you sign it When we spoke by phone, I informed you that I was able to confirm that our agent advised you of the contract, and you agreed; however, I’m unable to confirm what our technician saidIn addition, you were able to read the contract on the technician’s tablet before signing itYou may also read a blank copy of the contract at www.dish.com/legal In the interest of customer service, I released you from your equipment change contract; however, you are still required to fulfill your original agreement, which will expire on August 29, If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to mePer the phone I received from them, they honored and resolved this matter, even before I got this email I am extremely happy with the outcome they provided Many thanks to the gentleman I spoke to in helping me in this matter, as it helps my family and shows excellent customer service Thank you again, *** ***
Sincerely,
*** ***
April 14, Mrand Mrs*** *** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Mrand Mrs***: On April 13, 2016, we received your complaint, dated April 11, 2016, filed with the Revdex.com You said that you requested a nine-day payment extension that was not honored. You requested a credit of $ When we spoke, I advised you that our records indicate your service was interrupted due to non-payment when you contacted us on April 3, 2016. The agent applied the Promise To Pay (PTP) as requested, but your service was again interrupted because no payment was collected and the PTP was not requested prior to your service being interrupted I applied a one-time $credit to your account to reverse the PTP fee, but as your account was interrupted because DISH Network has not been paid for service rendered, we are unable to provide a credit for this issue. You indicated that you would continue to file complaints unless a credit was provided As you indicated that you are unhappy with your service, I waived the 24-month commitment associated with your accountWe sincerely regret any inconvenience this issue may have caused If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri *** ***
cc: Denver / Boulder Revdex.com *** ** *** *** *** *** *** ** *** *** ***
December 20, Mr*** *** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On December 16, 2016, we received your complaint, dated December 15, 2016, filed with the Revdex.com You stated that you disconnected your DISH Network TV and internet services on December 15, 2016.You have since been billed an early termination fee for eachYou requested that these fees be waived as you experienced unresolved service issues When we spoke today, I confirmed that you experienced service issuesAs a courtesy, I agreed to waive your early termination feesYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, Shelley Antrillo Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** *** cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO David Laslo
Initial Business Response /* (1000, 5, 2015/06/24) */
June 23,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXX
Dear Ms***:
On June 17, 2015, we received your complaint, dated June 16, 2015, filed with the RevDex.com
You maintain that you are receiving unwanted solicitation calls for DISH Network serviceYou would like for the calls to ceaseYou also expressed dissatisfaction with the customer service that you received while you were attempting to resolve your concerns
Based on our investigation, DISH Network L.L.C("DISH") has determined that it did not call your phone numberAs you requested, we will add your name to our internal Do Not Call (DNC) listThis will take effect no later than July 17, If you have any other numbers that you would like us to add to our internal DNC list, please let us know
Please know that DISH Network takes violations of DNC laws very seriouslyWe take great efforts to ensure our compliance with all DNC laws and we do not condone any violation of DNC laws by any entityPlease also know that we have taken action and continue to take action against independent contractors who violate DNC laws
Based on the information you provided to DISH, the company that may have made the solicitation call that you alleged in your complaint is:
Sterling Satellite
*** *** ***
*** *** ** XXXXX
Phone: (XXX) XXX-XXXX
We appreciate that you brought your customer service concerns to our attention so that we may address them internally with the appropriate personnel
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Complaint: ***
I am rejecting this response because: the business practices are not fair to the consumerWhen I stated I wanted to stop service- they should do so immediatelyThey will not. Because he says he does not have a recorded call-that means I did not callI did calland ask for service to be discontinuedI also emailed and he told me on the phone that they had explained to me that they would not take CANCELLATIONS IN WRITING??? they did not , the response says "call customer support"I think my bill should have months less charges on itI called about technical issues several timesThe fact that he states there was no call is irrelevant. I paid it , because I pay my bills, but I am disputing it to get months refundedNext I will go to the attorney general
Sincerely,
*** ***
*** *** ***
*
*
*
*** *** ***
*** *** *** *** *
*** *** ** ***
*
*** *** *** * ***
*** Dear Ms***: On January 5, 2016, we received your complaint, dated January 3, 2016, filed with the Revdex.comI unsuccessfully attempted to contact you at ###-###-#### on January 8, and 14, 2016, and I left three messagesYou indicated that during the initial sale, you requested an HD receiver with Picture-In-Picture (PIP) capabilityHowever, you received a solo DVR and the cost to upgrade to a duo DVR would include an additional cost of $This account was established through GoDISH Com, an independent retailerThey informed me that a review of the sales call reveals that PIP was not discussedYou were told that the technician would install one receiver for one TV with the ability to watch TV and record TV at the same timeThe receiver was replaced with a HD DVR receiver on December 9, It allows you to record one channel while watching anotherYou were not charged a $upgrade fee; the $fee which appears on your billing statement is for the activation feeIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-#### *** *** * *** *** *** ***
*** *** ***
*** ** ***
*** ***
Dear Ms***: On March 25, 2016, we received your complaint, dated March 22, 2016, filed with the Revdex.comYou maintain that you agreed to pay the $early termination fee and you received a billHowever, you expressed concern that the payment was automatically debited
from your business bank account although you were not enrolled in the Credit Card AutoPay optionYou requested a refundThis account was activated under the Digital Home Advantage (DHA) 24-month agreement, which provides authorization to automatically debit the credit/debit card used to establish the accountOur sales representatives are required to disclose the terms of the agreementAdditionally, a sales confirmation email was sent to *** on February 18, This sales confirmation included the disclosures as well as links providing the option to view the agreement prior to the installationAdditionally, when I spoke with you by telephone today, I informed you that a review of the call on March 1, 2016, reveals that the customer service agent advised you that the credit card debit would be automaticThe credit card ending in *** is the card that was used to establish this account, and it is the credit card that was debitedNo refund is dueIf there are further questions or concerns about this issue, please feel free to contact me at *** ***Sincerely,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
I mainly wanted to let people know how they do bad business and I would not ever recommend dish to anyone
April 11, Ms*** *** *** *** *** *** ** ***
Re: Revdex.com Complaint # *** ***-*** Dear Ms***: On April 6, 2016, we received your complaint, dated April 5, 2016, filed with the Revdex.com You requested to be released from the 24-month commitment due to personal hardship When I spoke with you by telephone today, I agreed to release you from the 24-month agreementPlease return the receivers and remotes to avoid unreturned equipment fees and keep the return tracking numbers for your records If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT *** ***
Complaint: ***
I am rejecting this response because: There is no offer, client is stating informationFor that purpose I will not resolve
Sincerely,
*** ***
December 16, *** *** ***
*** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On December 16, 2016, we received your complaint, dated December 15, 2016, filed with the Revdex.com You stated that you recently disconnected your DISH Network accountYou have been charged an early termination fee of $You indicated that when you contact DISH Network to add equipment in November 2015, you were not informed that this change required a 24-month contractYou requested that the early termination fee be waived When we spoke today, I advised you that I reviewed your phone call recording and I found that the contract terms were not disclosedAdditionally, a copy of the signed contract is not availableTherefore, as a courtesy, I waived the $early termination feeYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** *** cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
July 12, *** *** ***
*** *** ***
*** *** ** *** Re: Revdex.com Complaint # ***
*** Dear *** ***: On July 6, 2017, we received your correspondence, dated July 5, 2017, filed with the Revdex.com You said you moved in and you experienced technical issues with the On-Demand feature and a replacement receiver was sentYou maintain that you did not receive the replacement receiver and you were billed for unreturned equipment and an early termination feeYou indicated that these fees were removed from your accountYou disputed the amount on your account and you requested that this information be removed from your credit file When we spoke today, I informed you that the balance was for service rendered through the disconnection dateI enclosed copies of your billing statements from April through September for your recordsOur records reveal that the balance was paid in full As of July 7, 2017, your DISH Network account is at a zero balanceThis information will be updated with collections If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** * *** *** ** ** *** ** ***
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*** ** *** *** *** ***
*** ** ***
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*** ***
Initial Business Response /* (1000, 4, 2015/11/16) */
November 12,
*** *** ***
XXXXX ** *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On November 12, 2015, we received your correspondence, dated November
11, 2015, filed with the Revdex.com
You stated that your DISH Network Hopper receiver was replaced in September You were not informed that replacing this equipment required a new 24-month contractual commitmentYou were a DISH Network customer for over nine years and during that time, completed your contractual commitmentsYou requested that the $balance on your disconnected account for your early termination fee be waived
When we spoke today, I agreed to waive your $ early termination fee as a courtesyYou accepted this resolution
We thank you for your business and we are disappointed to lose you as a member of the DISH Network family
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 6, 2015/11/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I did except from the companyRight now the bill still show the balance of $I guess on the next bill run this will clear
February 23, Mrand Mrs*** and *** *** *** *** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Mrand Mrs***: On February 19, 2016, we received your complaint, dated February 18, 2016, filed with the Revdex.com You said that your rate has increased from the one you were quoted of $You also disputed Pay-Per-View (PPV) and Video on Demand (VOD) chargesIn addition, you expressed concern that the internet service did not fit your needs, as you routinely run out of your allotted space and you have to purchase additional GBFurthermore, you said you referred a customer and you have not received the appropriate credits When we spoke, I explained that we did bill you the rate you were quotedHowever, our records don’t reflect that you removed the movie package we provided after the free three-month trialThis resulted in your rate increasingWe consider your billing to be accurate, as you were outside of your first year when you lowered your basic package. I informed you that because all of your PPV and VOD movies were ordered through either your receiver or through our online web applications, we consider them to be accurate You expressed concern regarding the internet service not fitting your needs as you run out of your allotted GB and have to purchase additional GBYou requested that we release you from your contract and correct your bill due to the internet issues you experiencedI told you that I am willing to release your from your internet agreement, but the additional GBs you purchased are accurate charges as they have been ordered through your receiver or through our online web applicationsYou agreed to call me back once you are ready to cancel the internet service I added a $credit to your and Ms*** accounts for the referral If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT *** *** cc: Denver / Boulder Revdex.com *** *** *** *** ** *** *** *** Tell us why here
Initial Business Response /* (1000, 10, 2015/07/23) */
July 20,
Ms*** ***
*** *** ***
*** ** XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On July 17, 2015, we received your complaint, dated July 12, 2015, filed with the
Revdex.com
You expressed concern that you have not received the boxes to return the DISH Network equipment for your mother's (Ms*** ***) account
When I spoke with you by telephone today, I informed you that the equipment is not required to be returnedYou may dispose of it as you see fitPlease do not attempt to sell it, as it cannot be used by another DISH Network customerTo find an electronics recycling location near you, visit ecyclingcentral.com
I apologize on behalf of DISH Network for the confusion
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
August 17, Dear Mr***: On August 16, 2016, we received your rebuttal, dated August 11, 2016, filed with the Revdex.com You indicated that you were not satisfied with my response and you requested that we release you from your contract We will not be releasing you from your contractWe did reach an agreement with the NFL Network and their channels have been restoredHowever, we are still working with Tribune Broadcasting Company and we hope that an agreement can be reached soon If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT
January 3, Mr*** *** *** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On December 30, 2016, we received your complaint, dated December 16, 2016, filed with the Revdex.com You said that you set up an appointment to have your system installed at your new home, but the technician didn’t show upYou called in and you were informed that a new date had been scheduled, but you decided to disconnect your accountYou expressed concern with being charged an early termination fee of $ When we spoke, I advised you that I’m willing to reduce the early termination fee from $to $and you agreedI applied credits of $for the early termination fee and $for programming rendered to your account, leaving a credit balance of $ You advised me that you filed a dispute with your credit card provider for the $we debited from your accountI advised you that once the dispute is approved by us, you will receive the $back and a bill for $You agreed to my resolution If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT *** *** cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
Initial Business Response /* (1000, 13, 2015/10/08) */
October 6,
*** *** ***
*** ** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On October 6, 2015, we received your correspondence, dated October 5, 2015, filed
with the Revdex.com
You said you placed your account on DISH Pause due to a hardshipYou disputed the balance due and requested a written response
Please note that when an account is placed on DISH Pause, the pause time does not count toward the promotional fulfillment requirementTherefore, your fulfillment date was extended to December 8,
Your account was disconnected due to nonpayment on July 29, Because your service was disconnected prior to the promotional fulfillment, you were billed $for the early termination feeI made an exception and reversed this fee and the pause balance of $from your account
Since you participated in a lease promotion, UPS delivered a return box with label to your address for the return of the leased equipmentAs a courtesy, I removed the $LNBF (the eyepiece of the dish) fee and the $return box fee from your account
We ask that the HD DVR Duo model receiver and remote controls be returned to DISH NetworkWhen this equipment is returned, the $equipment fee (plus tax) will be reversed from your account
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Complaint: ***
I am rejecting this response because: They called and were very rude Told me that I was wrong, I was never told I was going to get all the channels I was told I would She told me that was not true and that I got the channels I knew I would get She was so rude I told her I wasn't going to listen to it and she said she was not getting rude in a very hateful way I had to hang up because she didn't want to listen to my side And I told her I was not going to listen to her being hateful
Sincerely,
*** ***
October 7, Dear Ms***: On October 5, 2016, we received your complaint, dated October 3, 2016, filed with the Revdex.com You said that our technician told you that you had days to cancel the contract for an equipment change;
however, you found that we don’t offer a trial period for new equipmentYou also expressed concern that you were not given an opportunity to read the contract before you sign it When we spoke by phone, I informed you that I was able to confirm that our agent advised you of the contract, and you agreed; however, I’m unable to confirm what our technician saidIn addition, you were able to read the contract on the technician’s tablet before signing itYou may also read a blank copy of the contract at www.dish.com/legal In the interest of customer service, I released you from your equipment change contract; however, you are still required to fulfill your original agreement, which will expire on August 29, If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to mePer the phone I received from them, they honored and resolved this matter, even before I got this email I am extremely happy with the outcome they provided Many thanks to the gentleman I spoke to in helping me in this matter, as it helps my family and shows excellent customer service Thank you again, *** ***
Sincerely,
*** ***
April 14, Mrand Mrs*** *** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Mrand Mrs***: On April 13, 2016, we received your complaint, dated April 11, 2016, filed with the Revdex.com You said that you requested a nine-day payment extension that was not honored. You requested a credit of $ When we spoke, I advised you that our records indicate your service was interrupted due to non-payment when you contacted us on April 3, 2016. The agent applied the Promise To Pay (PTP) as requested, but your service was again interrupted because no payment was collected and the PTP was not requested prior to your service being interrupted I applied a one-time $credit to your account to reverse the PTP fee, but as your account was interrupted because DISH Network has not been paid for service rendered, we are unable to provide a credit for this issue. You indicated that you would continue to file complaints unless a credit was provided As you indicated that you are unhappy with your service, I waived the 24-month commitment associated with your accountWe sincerely regret any inconvenience this issue may have caused If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri *** ***
cc: Denver / Boulder Revdex.com *** ** *** *** *** *** *** ** *** *** ***
December 20, Mr*** *** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On December 16, 2016, we received your complaint, dated December 15, 2016, filed with the Revdex.com You stated that you disconnected your DISH Network TV and internet services on December 15, 2016.You have since been billed an early termination fee for eachYou requested that these fees be waived as you experienced unresolved service issues When we spoke today, I confirmed that you experienced service issuesAs a courtesy, I agreed to waive your early termination feesYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, Shelley Antrillo Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** *** cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO David Laslo
Initial Business Response /* (1000, 5, 2015/06/24) */
June 23,
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Re: Revdex.com Complaint # XXXXXXXX
XXXXXXX
Dear Ms***:
On June 17, 2015, we received your complaint, dated June 16, 2015, filed with the RevDex.com
You maintain that you are receiving unwanted solicitation calls for DISH Network serviceYou would like for the calls to ceaseYou also expressed dissatisfaction with the customer service that you received while you were attempting to resolve your concerns
Based on our investigation, DISH Network L.L.C("DISH") has determined that it did not call your phone numberAs you requested, we will add your name to our internal Do Not Call (DNC) listThis will take effect no later than July 17, If you have any other numbers that you would like us to add to our internal DNC list, please let us know
Please know that DISH Network takes violations of DNC laws very seriouslyWe take great efforts to ensure our compliance with all DNC laws and we do not condone any violation of DNC laws by any entityPlease also know that we have taken action and continue to take action against independent contractors who violate DNC laws
Based on the information you provided to DISH, the company that may have made the solicitation call that you alleged in your complaint is:
Sterling Satellite
*** *** ***
*** *** ** XXXXX
Phone: (XXX) XXX-XXXX
We appreciate that you brought your customer service concerns to our attention so that we may address them internally with the appropriate personnel
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Complaint: ***
I am rejecting this response because: the business practices are not fair to the consumerWhen I stated I wanted to stop service- they should do so immediatelyThey will not. Because he says he does not have a recorded call-that means I did not callI did calland ask for service to be discontinuedI also emailed and he told me on the phone that they had explained to me that they would not take CANCELLATIONS IN WRITING??? they did not , the response says "call customer support"I think my bill should have months less charges on itI called about technical issues several timesThe fact that he states there was no call is irrelevant. I paid it , because I pay my bills, but I am disputing it to get months refundedNext I will go to the attorney general
Sincerely,
*** ***
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*** Dear Ms***: On January 5, 2016, we received your complaint, dated January 3, 2016, filed with the Revdex.comI unsuccessfully attempted to contact you at ###-###-#### on January 8, and 14, 2016, and I left three messagesYou indicated that during the initial sale, you requested an HD receiver with Picture-In-Picture (PIP) capabilityHowever, you received a solo DVR and the cost to upgrade to a duo DVR would include an additional cost of $This account was established through GoDISH Com, an independent retailerThey informed me that a review of the sales call reveals that PIP was not discussedYou were told that the technician would install one receiver for one TV with the ability to watch TV and record TV at the same timeThe receiver was replaced with a HD DVR receiver on December 9, It allows you to record one channel while watching anotherYou were not charged a $upgrade fee; the $fee which appears on your billing statement is for the activation feeIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-#### *** *** * *** *** *** ***
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Dear Ms***: On March 25, 2016, we received your complaint, dated March 22, 2016, filed with the Revdex.comYou maintain that you agreed to pay the $early termination fee and you received a billHowever, you expressed concern that the payment was automatically debited
from your business bank account although you were not enrolled in the Credit Card AutoPay optionYou requested a refundThis account was activated under the Digital Home Advantage (DHA) 24-month agreement, which provides authorization to automatically debit the credit/debit card used to establish the accountOur sales representatives are required to disclose the terms of the agreementAdditionally, a sales confirmation email was sent to *** on February 18, This sales confirmation included the disclosures as well as links providing the option to view the agreement prior to the installationAdditionally, when I spoke with you by telephone today, I informed you that a review of the call on March 1, 2016, reveals that the customer service agent advised you that the credit card debit would be automaticThe credit card ending in *** is the card that was used to establish this account, and it is the credit card that was debitedNo refund is dueIf there are further questions or concerns about this issue, please feel free to contact me at *** ***Sincerely,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
I mainly wanted to let people know how they do bad business and I would not ever recommend dish to anyone