Complaint: ***
I am rejecting this response because: There is no offer, client is stating informationFor that purpose I will not resolve
Sincerely,
*** ***
December 20, Mr*** *** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On December 16, 2016, we received your complaint, dated December 15, 2016, filed with the Revdex.com You stated that you disconnected your DISH Network TV and internet services on December 15, 2016.You have since been billed an early termination fee for eachYou requested that these fees be waived as you experienced unresolved service issues When we spoke today, I confirmed that you experienced service issuesAs a courtesy, I agreed to waive your early termination feesYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, Shelley Antrillo Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** *** cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO David Laslo
February 22, Ms*** *** *** *** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On February 15, 2016, we received your correspondence, dated February 8, 2016, filed with the Revdex.com You stated that you recently disconnected your DISH Network serviceYou have been charged a $early termination fee that you claim is fraudulentYou indicated that you did not have a contractual commitment, and you requested that the fee be fully refunded In our February 17, 2016, email correspondence, I explained that you signed a 24-month contractual commitment when your service was installedYou were presented the document on an electronic device which you signed and accepted when the installation was completedYou were provided a copy of the contract via email prior to your service installationAdditionally, a signed copy was sent to you after the installation was completed As a courtesy, I offered to reduce your fee to $and issue you a refundHowever, you continued to dispute the validity of the contract (copy enclosed) and you declined my offer If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** *** Enclosure cc: Denver / Boulder Revdex.com *** *** *** *** ** *** *** ***
Dear Ms***: On March 25, 2016, we received your complaint, dated March 22, 2016, filed with the Revdex.comYou maintain that you agreed to pay the $early termination fee and you received a billHowever, you expressed concern that the payment was automatically debited
from your business bank account although you were not enrolled in the Credit Card AutoPay optionYou requested a refundThis account was activated under the Digital Home Advantage (DHA) 24-month agreement, which provides authorization to automatically debit the credit/debit card used to establish the accountOur sales representatives are required to disclose the terms of the agreementAdditionally, a sales confirmation email was sent to *** on February 18, This sales confirmation included the disclosures as well as links providing the option to view the agreement prior to the installationAdditionally, when I spoke with you by telephone today, I informed you that a review of the call on March 1, 2016, reveals that the customer service agent advised you that the credit card debit would be automaticThe credit card ending in *** is the card that was used to establish this account, and it is the credit card that was debitedNo refund is dueIf there are further questions or concerns about this issue, please feel free to contact me at *** ***Sincerely,
Complaint: ***
I am rejecting this response because: I rejecting this response because it still not true, there technician add the heartland package to my account without my permission, I don't watch stuff like that, and when I call about it, I was told it would drop off without me calling back, and it didn't so I had to call and ask that it be removed..and it was but I was still charge a fee and taxes, As I said before, I don't feel I should be charge a early termination fee because I was force to stop service with Dish because of all the fluctuation going on with my bill, I'm disable and on a fix income and I can't afford to pay more than what my budget allow I will pay the equipment charge, I did send it back..so if $ is all I owe, I will send thatBut that's far as I will and can go
Sincerely,
*** ***
Initial Business Response /* (1000, 10, 2015/07/23) */
July 20,
Ms*** ***
*** *** ***
*** ** XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On July 17, 2015, we received your complaint, dated July 12, 2015, filed with the
Revdex.com
You expressed concern that you have not received the boxes to return the DISH Network equipment for your mother's (Ms*** ***) account
When I spoke with you by telephone today, I informed you that the equipment is not required to be returnedYou may dispose of it as you see fitPlease do not attempt to sell it, as it cannot be used by another DISH Network customerTo find an electronics recycling location near you, visit ecyclingcentral.com
I apologize on behalf of DISH Network for the confusion
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Complaint: ***
I am rejecting this response because: They called and were very rude Told me that I was wrong, I was never told I was going to get all the channels I was told I would She told me that was not true and that I got the channels I knew I would get She was so rude I told her I wasn't going to listen to it and she said she was not getting rude in a very hateful way I had to hang up because she didn't want to listen to my side And I told her I was not going to listen to her being hateful
Sincerely,
*** ***
March 24, *** *** ***
*** ** *** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On March 22, 2017, we received your complaint, dated April 21, 2017, filed with the Revdex.com You expressed concern with the loss of your local *** channels while we are in negotiations with *** *** When I spoke with you by telephone today, I apologized for the inconvenienceDISH Network understands your frustrations regarding the *** *** takedown; however, they continue to make unreasonable demands for us to carry these channelsWe thank you for your patience while we actively work towards reaching a fair and reasonable agreementWe currently do not have any further information I provided you with a $credit towards this monthly programming and I applied a $credit to compensate you for the purchase of an over-the-air antenna You accepted this offer If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** *** Phone Hours: Monday through Friday 7:am to 3:pm MDT *** *** cc: *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
April 14, Mrand Mrs*** *** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Mrand Mrs***: On April 13, 2016, we received your complaint, dated April 11, 2016, filed with the Revdex.com You said that you requested a nine-day payment extension that was not honored. You requested a credit of $ When we spoke, I advised you that our records indicate your service was interrupted due to non-payment when you contacted us on April 3, 2016. The agent applied the Promise To Pay (PTP) as requested, but your service was again interrupted because no payment was collected and the PTP was not requested prior to your service being interrupted I applied a one-time $credit to your account to reverse the PTP fee, but as your account was interrupted because DISH Network has not been paid for service rendered, we are unable to provide a credit for this issue. You indicated that you would continue to file complaints unless a credit was provided As you indicated that you are unhappy with your service, I waived the 24-month commitment associated with your accountWe sincerely regret any inconvenience this issue may have caused If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri *** ***
cc: Denver / Boulder Revdex.com *** ** *** *** *** *** *** ** *** *** ***
October 7, Dear Ms***: On October 5, 2016, we received your complaint, dated October 3, 2016, filed with the Revdex.com You said that our technician told you that you had days to cancel the contract for an equipment change;
however, you found that we don’t offer a trial period for new equipmentYou also expressed concern that you were not given an opportunity to read the contract before you sign it When we spoke by phone, I informed you that I was able to confirm that our agent advised you of the contract, and you agreed; however, I’m unable to confirm what our technician saidIn addition, you were able to read the contract on the technician’s tablet before signing itYou may also read a blank copy of the contract at www.dish.com/legal In the interest of customer service, I released you from your equipment change contract; however, you are still required to fulfill your original agreement, which will expire on August 29, If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
Complaint: ***
I am rejecting this response because: the business practices are not fair to the consumerWhen I stated I wanted to stop service- they should do so immediatelyThey will not. Because he says he does not have a recorded call-that means I did not callI did calland ask for service to be discontinuedI also emailed and he told me on the phone that they had explained to me that they would not take CANCELLATIONS IN WRITING??? they did not , the response says "call customer support"I think my bill should have months less charges on itI called about technical issues several timesThe fact that he states there was no call is irrelevant. I paid it , because I pay my bills, but I am disputing it to get months refundedNext I will go to the attorney general
Sincerely,
*** ***
November 11, 2016 Dear Mr***: On November 9, 2016, we received your complaint, dated November 7, 2016, filed with the Revdex.com. My attempts to reach you by phone on November 9, and 11, 2016, have been unsuccessful; however, I was able to leave a
voice message on each attempt. You said that you contacted a chat agent to have your address removed from our mailing list, but you claim that your request was ignored I will look into who you chatted with and provide feedback if necessaryI also added your address to our Do Not Contact listPlease allow eight weeks for this to be completed. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT###-###-####
Initial Business Response /* (1000, 5, 2015/06/11) */
June 9,
*** *** ***
*** *** ***
*** *** OH XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXX
Dear Mr***:
On June 5, 2015, we received your correspondence, dated June 4, 2015, filed with the RevDex.com
My attempts to contact you by phone at (XXX) XXX-XXXX on June 5, and 9, 2015, were unsuccessful; however, I left three messages
You maintain that DISH Network equipment was installed at your residence without your permissionYou requested that we remove the equipment or provide you with $1,
Unfortunately, DISH Network will be unable to assist you with your request as this is a landlord/tenant issueWhen a customer sets up new service or moves existing service, they are asked if they rent or ownIf a customer advises us that they rent, they are asked to obtain landlord permission before the technician arrives so that the technician can be advised what can or cannot be done to the homeIn addition, the customer is required to sign a Service Agreement which states that by signing this agreement, they have obtained permission from the landlord
Since the DISH Network account belongs to your previous tenant, the tenant must request the removal of the satellite dish from your roofThe starting cost for the removal is $
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
August 25, Dear Ms***: On August 24, 2016, we received your rebuttal, dated August 24, 2016, filed with the Revdex.com In your rebuttal, you indicated that you have been charged for unreturned equipment that you returned When we spoke by phone, I told you that all of the unreturned equipment fees have been reversedYou advised me that you were aware that the charges were reversed If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT
Initial Business Response /* (1000, 13, 2015/10/08) */
October 6,
*** *** ***
*** ** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On October 6, 2015, we received your correspondence, dated October 5, 2015, filed
with the Revdex.com
You said you placed your account on DISH Pause due to a hardshipYou disputed the balance due and requested a written response
Please note that when an account is placed on DISH Pause, the pause time does not count toward the promotional fulfillment requirementTherefore, your fulfillment date was extended to December 8,
Your account was disconnected due to nonpayment on July 29, Because your service was disconnected prior to the promotional fulfillment, you were billed $for the early termination feeI made an exception and reversed this fee and the pause balance of $from your account
Since you participated in a lease promotion, UPS delivered a return box with label to your address for the return of the leased equipmentAs a courtesy, I removed the $LNBF (the eyepiece of the dish) fee and the $return box fee from your account
We ask that the HD DVR Duo model receiver and remote controls be returned to DISH NetworkWhen this equipment is returned, the $equipment fee (plus tax) will be reversed from your account
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
February 26, Ms*** *** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On February 19, 2016, we received your correspondence, dated February 18, 2016, filed with the Revdex.com You stated that you received a collection notice regarding a $balance owed to DISH NetworkYou claim that you were told in October that there was no balance owed on your accountYou requested that these charges be waived and removed from collections My three attempts to contact you at (510) 213-on February 24, and 26, 2016, were unsuccessfulHowever, I was able to leave a message and my contact informationI also sent an email to you at *** and *** (copy enclosed), but I have not received a response When you purchased your DISH Network service, you signed a 24-month contractual commitmentYou did not maintain service for months so you have been billed a prorated early termination fee of $Additionally, the leased equipment was not returnedYou are being billed $for unreturned equipmentThe additional balance is for taxes and programmingI have enclosed a copy of your contract and statements for your review You indicated that you spoke to a DISH Network representative who advised you that your account balance was resolved I reviewed the call records on your account and I was unable to confirm your claim As a courtesy, I waived one of the equipment charges, the programming balance and the equipment return feeThis reduced the balance to $ If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely,
*** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** *** Enclosures (3) cc: *** * *** *** *** *** *** *** ** *** ** *** *** ***
Initial Business Response /* (1000, 5, 2015/11/03) */
October 29,
*** *** ***
** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On October 22, 2015, we received your correspondence, dated October 21, 2015, filed with
the Revdex.com
You maintain that a technician damaged your ceiling and siding during the installationYou requested that the damage be repaired
I attempted to reach you at (XXX) XXX-XXXX and (XXX) XXX-XXXX on October 27, and 29, I left three voice messagesAlthough you returned my call, we were unable to speak directly
Our records show that the DISH Network Corporate Field Resolutions Team is currently working with the subcontractor to resolve this matterYou may contact our Corporate Field Resolutions Team directly at X-XXX-XXX-XXXX
We regret any inconvenience you may have experienced
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/11/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied that the Dish Network has finally approved the workI am not happy that I had to file a complaint to get anyone to speak with me or return my phone callsI do not think it should have taking three months to get anything doneIt is also very frustrating to be given a specialist to handle my case and the only phone call she has every made to me was the day Christina Atencio received information on my complaint to Revdex.comIf my damage is not completed I will reopen another case
January 31, Ms*** *** ** *** ***
*** ** *** Re: Revdex.com Complaint # *** *** Dear Ms***: On January 31, 2018, we received your rebuttal, dated January 30, 2018, filed with the Revdex.com You maintain you were told that your DISH Network balance had been waived Our records indicate you were specifically advised that your early termination fee would apply, as you were disconnecting your DISH Network account prior to the end of your 24-month commitmentPlease note that your decision to relocate is out of DISH Network’s control, and our customer agreement provides that your 24-month commitment and associated early termination fee remain in effect if you move. Additionally, our records reflect no offers to waive your balance, nor does your account billing show any adjustments. Your balance has remained the same since the return of your leased equipment in September Please refer to my previous response wherein I explained that you did not provide us with an updated address when you disconnected your account, so your boxes were sent to the address on file If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Dave S*** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
Initial Business Response /* (1000, 5, 2015/06/24) */
June 23,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXX
Dear Ms***:
On June 17, 2015, we received your complaint, dated June 16, 2015, filed with the RevDex.com
You maintain that you are receiving unwanted solicitation calls for DISH Network serviceYou would like for the calls to ceaseYou also expressed dissatisfaction with the customer service that you received while you were attempting to resolve your concerns
Based on our investigation, DISH Network L.L.C("DISH") has determined that it did not call your phone numberAs you requested, we will add your name to our internal Do Not Call (DNC) listThis will take effect no later than July 17, If you have any other numbers that you would like us to add to our internal DNC list, please let us know
Please know that DISH Network takes violations of DNC laws very seriouslyWe take great efforts to ensure our compliance with all DNC laws and we do not condone any violation of DNC laws by any entityPlease also know that we have taken action and continue to take action against independent contractors who violate DNC laws
Based on the information you provided to DISH, the company that may have made the solicitation call that you alleged in your complaint is:
Sterling Satellite
*** *** ***
*** *** ** XXXXX
Phone: (XXX) XXX-XXXX
We appreciate that you brought your customer service concerns to our attention so that we may address them internally with the appropriate personnel
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
December 16, *** *** ***
*** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On December 16, 2016, we received your complaint, dated December 15, 2016, filed with the Revdex.com You stated that you recently disconnected your DISH Network accountYou have been charged an early termination fee of $You indicated that when you contact DISH Network to add equipment in November 2015, you were not informed that this change required a 24-month contractYou requested that the early termination fee be waived When we spoke today, I advised you that I reviewed your phone call recording and I found that the contract terms were not disclosedAdditionally, a copy of the signed contract is not availableTherefore, as a courtesy, I waived the $early termination feeYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** *** cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
Complaint: ***
I am rejecting this response because: There is no offer, client is stating informationFor that purpose I will not resolve
Sincerely,
*** ***
December 20, Mr*** *** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On December 16, 2016, we received your complaint, dated December 15, 2016, filed with the Revdex.com You stated that you disconnected your DISH Network TV and internet services on December 15, 2016.You have since been billed an early termination fee for eachYou requested that these fees be waived as you experienced unresolved service issues When we spoke today, I confirmed that you experienced service issuesAs a courtesy, I agreed to waive your early termination feesYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, Shelley Antrillo Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** *** cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO David Laslo
February 22, Ms*** *** *** *** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On February 15, 2016, we received your correspondence, dated February 8, 2016, filed with the Revdex.com You stated that you recently disconnected your DISH Network serviceYou have been charged a $early termination fee that you claim is fraudulentYou indicated that you did not have a contractual commitment, and you requested that the fee be fully refunded In our February 17, 2016, email correspondence, I explained that you signed a 24-month contractual commitment when your service was installedYou were presented the document on an electronic device which you signed and accepted when the installation was completedYou were provided a copy of the contract via email prior to your service installationAdditionally, a signed copy was sent to you after the installation was completed As a courtesy, I offered to reduce your fee to $and issue you a refundHowever, you continued to dispute the validity of the contract (copy enclosed) and you declined my offer If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** *** Enclosure cc: Denver / Boulder Revdex.com *** *** *** *** ** *** *** ***
Dear Ms***: On March 25, 2016, we received your complaint, dated March 22, 2016, filed with the Revdex.comYou maintain that you agreed to pay the $early termination fee and you received a billHowever, you expressed concern that the payment was automatically debited
from your business bank account although you were not enrolled in the Credit Card AutoPay optionYou requested a refundThis account was activated under the Digital Home Advantage (DHA) 24-month agreement, which provides authorization to automatically debit the credit/debit card used to establish the accountOur sales representatives are required to disclose the terms of the agreementAdditionally, a sales confirmation email was sent to *** on February 18, This sales confirmation included the disclosures as well as links providing the option to view the agreement prior to the installationAdditionally, when I spoke with you by telephone today, I informed you that a review of the call on March 1, 2016, reveals that the customer service agent advised you that the credit card debit would be automaticThe credit card ending in *** is the card that was used to establish this account, and it is the credit card that was debitedNo refund is dueIf there are further questions or concerns about this issue, please feel free to contact me at *** ***Sincerely,
Complaint: ***
I am rejecting this response because: I rejecting this response because it still not true, there technician add the heartland package to my account without my permission, I don't watch stuff like that, and when I call about it, I was told it would drop off without me calling back, and it didn't so I had to call and ask that it be removed..and it was but I was still charge a fee and taxes, As I said before, I don't feel I should be charge a early termination fee because I was force to stop service with Dish because of all the fluctuation going on with my bill, I'm disable and on a fix income and I can't afford to pay more than what my budget allow I will pay the equipment charge, I did send it back..so if $ is all I owe, I will send thatBut that's far as I will and can go
Sincerely,
*** ***
Initial Business Response /* (1000, 10, 2015/07/23) */
July 20,
Ms*** ***
*** *** ***
*** ** XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On July 17, 2015, we received your complaint, dated July 12, 2015, filed with the
Revdex.com
You expressed concern that you have not received the boxes to return the DISH Network equipment for your mother's (Ms*** ***) account
When I spoke with you by telephone today, I informed you that the equipment is not required to be returnedYou may dispose of it as you see fitPlease do not attempt to sell it, as it cannot be used by another DISH Network customerTo find an electronics recycling location near you, visit ecyclingcentral.com
I apologize on behalf of DISH Network for the confusion
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Complaint: ***
I am rejecting this response because: They called and were very rude Told me that I was wrong, I was never told I was going to get all the channels I was told I would She told me that was not true and that I got the channels I knew I would get She was so rude I told her I wasn't going to listen to it and she said she was not getting rude in a very hateful way I had to hang up because she didn't want to listen to my side And I told her I was not going to listen to her being hateful
Sincerely,
*** ***
March 24, *** *** ***
*** ** *** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On March 22, 2017, we received your complaint, dated April 21, 2017, filed with the Revdex.com You expressed concern with the loss of your local *** channels while we are in negotiations with *** *** When I spoke with you by telephone today, I apologized for the inconvenienceDISH Network understands your frustrations regarding the *** *** takedown; however, they continue to make unreasonable demands for us to carry these channelsWe thank you for your patience while we actively work towards reaching a fair and reasonable agreementWe currently do not have any further information I provided you with a $credit towards this monthly programming and I applied a $credit to compensate you for the purchase of an over-the-air antenna You accepted this offer If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** *** Phone Hours: Monday through Friday 7:am to 3:pm MDT *** *** cc: *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
April 14, Mrand Mrs*** *** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Mrand Mrs***: On April 13, 2016, we received your complaint, dated April 11, 2016, filed with the Revdex.com You said that you requested a nine-day payment extension that was not honored. You requested a credit of $ When we spoke, I advised you that our records indicate your service was interrupted due to non-payment when you contacted us on April 3, 2016. The agent applied the Promise To Pay (PTP) as requested, but your service was again interrupted because no payment was collected and the PTP was not requested prior to your service being interrupted I applied a one-time $credit to your account to reverse the PTP fee, but as your account was interrupted because DISH Network has not been paid for service rendered, we are unable to provide a credit for this issue. You indicated that you would continue to file complaints unless a credit was provided As you indicated that you are unhappy with your service, I waived the 24-month commitment associated with your accountWe sincerely regret any inconvenience this issue may have caused If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri *** ***
cc: Denver / Boulder Revdex.com *** ** *** *** *** *** *** ** *** *** ***
October 7, Dear Ms***: On October 5, 2016, we received your complaint, dated October 3, 2016, filed with the Revdex.com You said that our technician told you that you had days to cancel the contract for an equipment change;
however, you found that we don’t offer a trial period for new equipmentYou also expressed concern that you were not given an opportunity to read the contract before you sign it When we spoke by phone, I informed you that I was able to confirm that our agent advised you of the contract, and you agreed; however, I’m unable to confirm what our technician saidIn addition, you were able to read the contract on the technician’s tablet before signing itYou may also read a blank copy of the contract at www.dish.com/legal In the interest of customer service, I released you from your equipment change contract; however, you are still required to fulfill your original agreement, which will expire on August 29, If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
Complaint: ***
I am rejecting this response because: the business practices are not fair to the consumerWhen I stated I wanted to stop service- they should do so immediatelyThey will not. Because he says he does not have a recorded call-that means I did not callI did calland ask for service to be discontinuedI also emailed and he told me on the phone that they had explained to me that they would not take CANCELLATIONS IN WRITING??? they did not , the response says "call customer support"I think my bill should have months less charges on itI called about technical issues several timesThe fact that he states there was no call is irrelevant. I paid it , because I pay my bills, but I am disputing it to get months refundedNext I will go to the attorney general
Sincerely,
*** ***
November 11, 2016 Dear Mr***: On November 9, 2016, we received your complaint, dated November 7, 2016, filed with the Revdex.com. My attempts to reach you by phone on November 9, and 11, 2016, have been unsuccessful; however, I was able to leave a
voice message on each attempt. You said that you contacted a chat agent to have your address removed from our mailing list, but you claim that your request was ignored I will look into who you chatted with and provide feedback if necessaryI also added your address to our Do Not Contact listPlease allow eight weeks for this to be completed. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT###-###-####
Initial Business Response /* (1000, 5, 2015/06/11) */
June 9,
*** *** ***
*** *** ***
*** *** OH XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXX
Dear Mr***:
On June 5, 2015, we received your correspondence, dated June 4, 2015, filed with the RevDex.com
My attempts to contact you by phone at (XXX) XXX-XXXX on June 5, and 9, 2015, were unsuccessful; however, I left three messages
You maintain that DISH Network equipment was installed at your residence without your permissionYou requested that we remove the equipment or provide you with $1,
Unfortunately, DISH Network will be unable to assist you with your request as this is a landlord/tenant issueWhen a customer sets up new service or moves existing service, they are asked if they rent or ownIf a customer advises us that they rent, they are asked to obtain landlord permission before the technician arrives so that the technician can be advised what can or cannot be done to the homeIn addition, the customer is required to sign a Service Agreement which states that by signing this agreement, they have obtained permission from the landlord
Since the DISH Network account belongs to your previous tenant, the tenant must request the removal of the satellite dish from your roofThe starting cost for the removal is $
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
August 25, Dear Ms***: On August 24, 2016, we received your rebuttal, dated August 24, 2016, filed with the Revdex.com In your rebuttal, you indicated that you have been charged for unreturned equipment that you returned When we spoke by phone, I told you that all of the unreturned equipment fees have been reversedYou advised me that you were aware that the charges were reversed If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT
Initial Business Response /* (1000, 13, 2015/10/08) */
October 6,
*** *** ***
*** ** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On October 6, 2015, we received your correspondence, dated October 5, 2015, filed
with the Revdex.com
You said you placed your account on DISH Pause due to a hardshipYou disputed the balance due and requested a written response
Please note that when an account is placed on DISH Pause, the pause time does not count toward the promotional fulfillment requirementTherefore, your fulfillment date was extended to December 8,
Your account was disconnected due to nonpayment on July 29, Because your service was disconnected prior to the promotional fulfillment, you were billed $for the early termination feeI made an exception and reversed this fee and the pause balance of $from your account
Since you participated in a lease promotion, UPS delivered a return box with label to your address for the return of the leased equipmentAs a courtesy, I removed the $LNBF (the eyepiece of the dish) fee and the $return box fee from your account
We ask that the HD DVR Duo model receiver and remote controls be returned to DISH NetworkWhen this equipment is returned, the $equipment fee (plus tax) will be reversed from your account
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
February 26, Ms*** *** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On February 19, 2016, we received your correspondence, dated February 18, 2016, filed with the Revdex.com You stated that you received a collection notice regarding a $balance owed to DISH NetworkYou claim that you were told in October that there was no balance owed on your accountYou requested that these charges be waived and removed from collections My three attempts to contact you at (510) 213-on February 24, and 26, 2016, were unsuccessfulHowever, I was able to leave a message and my contact informationI also sent an email to you at *** and *** (copy enclosed), but I have not received a response When you purchased your DISH Network service, you signed a 24-month contractual commitmentYou did not maintain service for months so you have been billed a prorated early termination fee of $Additionally, the leased equipment was not returnedYou are being billed $for unreturned equipmentThe additional balance is for taxes and programmingI have enclosed a copy of your contract and statements for your review You indicated that you spoke to a DISH Network representative who advised you that your account balance was resolved I reviewed the call records on your account and I was unable to confirm your claim As a courtesy, I waived one of the equipment charges, the programming balance and the equipment return feeThis reduced the balance to $ If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely,
*** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** *** Enclosures (3) cc: *** * *** *** *** *** *** *** ** *** ** *** *** ***
Initial Business Response /* (1000, 5, 2015/11/03) */
October 29,
*** *** ***
** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On October 22, 2015, we received your correspondence, dated October 21, 2015, filed with
the Revdex.com
You maintain that a technician damaged your ceiling and siding during the installationYou requested that the damage be repaired
I attempted to reach you at (XXX) XXX-XXXX and (XXX) XXX-XXXX on October 27, and 29, I left three voice messagesAlthough you returned my call, we were unable to speak directly
Our records show that the DISH Network Corporate Field Resolutions Team is currently working with the subcontractor to resolve this matterYou may contact our Corporate Field Resolutions Team directly at X-XXX-XXX-XXXX
We regret any inconvenience you may have experienced
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/11/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied that the Dish Network has finally approved the workI am not happy that I had to file a complaint to get anyone to speak with me or return my phone callsI do not think it should have taking three months to get anything doneIt is also very frustrating to be given a specialist to handle my case and the only phone call she has every made to me was the day Christina Atencio received information on my complaint to Revdex.comIf my damage is not completed I will reopen another case
January 31, Ms*** *** ** *** ***
*** ** *** Re: Revdex.com Complaint # *** *** Dear Ms***: On January 31, 2018, we received your rebuttal, dated January 30, 2018, filed with the Revdex.com You maintain you were told that your DISH Network balance had been waived Our records indicate you were specifically advised that your early termination fee would apply, as you were disconnecting your DISH Network account prior to the end of your 24-month commitmentPlease note that your decision to relocate is out of DISH Network’s control, and our customer agreement provides that your 24-month commitment and associated early termination fee remain in effect if you move. Additionally, our records reflect no offers to waive your balance, nor does your account billing show any adjustments. Your balance has remained the same since the return of your leased equipment in September Please refer to my previous response wherein I explained that you did not provide us with an updated address when you disconnected your account, so your boxes were sent to the address on file If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Dave S*** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
Initial Business Response /* (1000, 5, 2015/06/24) */
June 23,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXX
Dear Ms***:
On June 17, 2015, we received your complaint, dated June 16, 2015, filed with the RevDex.com
You maintain that you are receiving unwanted solicitation calls for DISH Network serviceYou would like for the calls to ceaseYou also expressed dissatisfaction with the customer service that you received while you were attempting to resolve your concerns
Based on our investigation, DISH Network L.L.C("DISH") has determined that it did not call your phone numberAs you requested, we will add your name to our internal Do Not Call (DNC) listThis will take effect no later than July 17, If you have any other numbers that you would like us to add to our internal DNC list, please let us know
Please know that DISH Network takes violations of DNC laws very seriouslyWe take great efforts to ensure our compliance with all DNC laws and we do not condone any violation of DNC laws by any entityPlease also know that we have taken action and continue to take action against independent contractors who violate DNC laws
Based on the information you provided to DISH, the company that may have made the solicitation call that you alleged in your complaint is:
Sterling Satellite
*** *** ***
*** *** ** XXXXX
Phone: (XXX) XXX-XXXX
We appreciate that you brought your customer service concerns to our attention so that we may address them internally with the appropriate personnel
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
December 16, *** *** ***
*** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On December 16, 2016, we received your complaint, dated December 15, 2016, filed with the Revdex.com You stated that you recently disconnected your DISH Network accountYou have been charged an early termination fee of $You indicated that when you contact DISH Network to add equipment in November 2015, you were not informed that this change required a 24-month contractYou requested that the early termination fee be waived When we spoke today, I advised you that I reviewed your phone call recording and I found that the contract terms were not disclosedAdditionally, a copy of the signed contract is not availableTherefore, as a courtesy, I waived the $early termination feeYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** *** cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***