Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Initial Business Response /* (1000, 7, 2015/10/02) */
September 16,
*** *** ***
XXXX Xnd *** *** ***
*** *** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On September 9, 2015, we received your correspondence, dated
September 8, 2015, filed with the Revdex.com
You said an overpayment was collected in the amount of $1,200.00, and you disputed the collection attempts
I attempted to reach you at (XXX) XXX-XXXX on September 9, and 16, I left three voice messages
A review of your account shows that a payment of $1,was made on May 20, Due to the overpayment, a refund of $1,was applied to your bank account through electronic transfer on June 2,
Although a refund was provided, we received a payment reversal from your bank for $1,and the funds were returnedFor your records, I have enclosed copies of your bills from May, June and July 2011, which detail these transactions
We ask that the balance of $1,be paidWhen the balance is paid in full, we will remove the information from your credit reportI have requested that the collection agency cease contact with you
Our records indicate that Mr*** *** a DISH Network Dispute Resolution Specialist, also addressed this matter with you via email in June
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 9, 2015/10/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I spent weeks without the ability to feed my familyI had penalties and bank overdraft charges that were not taken into consideration, in fact they were ignoredMy wife and myself talked to several people from Dish trying to resolve this matter, none were even in this country nor did they really understand the English languageour company's reckless and irresponsible actions caused my family great hardship which you never even cared about or took into considerationIt is for these reason that I Will not pay these charges and do not accept your insulting response
Final Business Response /* (4000, 11, 2015/10/13) */
October 8,
*** *** ***
XXXX Xnd *** *** ***
*** *** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On October 6, 2015, we received your rebuttal, dated October 5, 2015, filed with the Revdex.com
You provided feedback regarding your experience
We regret that you disagree with the account recordsPlease note that due to the age of the debt the system reversed the balance
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** ***
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 5, 2015/10/16) */
October 15,
*** *** ***
** *** ***
*** *** *** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On October 13, 2015, we received your correspondence, dated October 12, 2015,
filed with the Revdex.com
You stated that DISH Network has billed you $for leased equipmentThis unpaid balance has been sent to collectionsYou claim that the equipment was returned and you requested that the balance be resolved and removed from your credit report
When we spoke today, I agreed to remove the equipment and resolve the account balance, as a courtesyAdditionally, I requested that the charge be removed from the collections process and the debt be deleted from the credit bureausYou accepted this resolution
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** Antrillo
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
September 8, Dear Mr***: On September 2, 2016, we received your complaint, dated September 1, 2016, filed with the Revdex.com You disputed the 24-month commitment associated with your DISH Network account. You said that you
experienced ongoing technical issues and you requested to have your early termination fee waived When we spoke, I advised you that the issue you reported is a known issue that we are investigating. As you stated that you were experiencing the issue on both of your receivers, I made an exception and waived the 24-month commitment associated with your account If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
Complaint: ***
I am rejecting this response because:Dear Mrs***,In response to your explanation you corrected your previous message saying that " Dish submits you billing to Frontier on the 2nd of each month and now state that it is the first of each month but may vary by one or two days" Which is it? As far as the inability to apply and submit " courtesy credits" immediately that is hard for me to believe as additions to our channel package as well as our movie rentals appear immediately on our next Frontier Bill without delayIt is apparent that this is favorable financial tactic for the Dish company and of a much larger magnitude than just my accountI will search other means of resolving this issue and share my experience as a Dish CustomerBy the way, in the area we live there are many "courtesy" Dish customers
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: I owed or something like that to put the account back on hold but since they called me so many times out of the country I didn't have the money to pay the to close the accountI asked them to cover it since they had in their notes that it cost a fortune and she said no and now I owe over If like them to cover the remaining balance and place my account on hold
Sincerely,
*** ***
I was told on August that my bill would be 87$ a month for monthsThat was a lie to keep me as a customer while raising my rate on auto pay on my credit card, hoping I'm sure that it wouldn't be noticedTo make it right I think it should be lower than the agreed to price ( 87$) in order to
make it right for the mistreatment and dishonest business practices they put me through
May 3, *** *** *** *** *** *** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Mrand Mrs***: On April 28, 2017, we received your complaint, dated April 27, 2017, filed with the Revdex.com You expressed concern with the conditions placed on your DISH Network account Over the past months, DISH Network has provided you with account credits and programming offers totaling $As a result, your account has been identified due to the repeated and excessive requests for service credits or discountsDISH Network strives to provide the best value and service, and your repeated contact with our Customer Service Department negatively impacts our ability to provide best-in-class customer service to all of our customers We asked that you limit all unnecessary contact with our Customer Service DepartmentWhile live agents are always here for you if you experience technical issues, we ask that you do not call DISH Network more than one time per month for non-technical reasons We sincerely regret any inconvenience you experienced If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** ** * *** ** *** ***
*** ***
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
(The consumer indicated he/she DID NOT accept the response from the business.)
Dish network is avoiding the issue altogetherThey are still not complying with their commitment,but yet they expect me toThey need to take ownership of their mistake and make it right or release me from the contract altogether since I no longer wish to do business with them because of their deceptive tactics
Initial Business Response /* (1000, 5, 2015/08/14) */
July 31,
***
Re: ***
Dear ***:
On July 30, 2015, we received your complaint, dated July 29, 2015, filed
with the Revdex.com
You maintain that your credit card account was debited twice for the same amount through Credit Card AutoPay (CCA)You expressed dissatisfaction with the refund processing time
Per your promotion, DISH Network may automatically debit your credit card account for any early termination, unreturned equipment and/or shipping feesAs a result, a debit of $was applied to your credit card account on July 22, 2015, for the early termination feeA second debit of $was also collected through CCA on the same dateWe apologize for the system errorA refund was submitted to your credit card account on July 25, 2015, for one of the debits
When I spoke with you by phone on July 30, 2015, I advised you that the refund was applied to your credit card account on July 28, You confirmed that you received it and stated that you did not incur any fees as a result of the debitsWe are unable to honor your compensation request
We appreciate your feedback regarding our refund policy, and we regret any inconvenience this issue may have caused
If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(720) 514-
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
David Laslo
July 29, Ms*** *** *** *** *** *** *** ** *** Re: Revdex.com Complaint # *** *** Dear
Ms***: On July 27, 2016, we received your complaint, dated July 25, 2016, filed with the Revdex.com You said that you called in to get a quote for serviceHowever, when you called back two months later, you were quoted a higher amountYou asked that we honor the rate you were quoted When we spoke by phone, I told you that our records reflect that you contacted E-Management ***) in May I explained that they are a sales partner of ours and they may offer benefits that we don’tI told you what we could offer, and you said that you will contact E-Management If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT *** ***
Initial Business Response /* (1000, 5, 2015/10/19) */
October 9,
*** *** ***
XXXXX ** *** ***
*** ** XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On October 7, 2015, we received your complaint, dated October 5, 2015, filed
with the Revdex.com
You maintain that when you purchased your DISH Network service, you were told that the Sprout channel was includedHowever, after the service was installed, you discovered that it was notYou disconnected your account and you were charged a $early termination fee
This account was established through JL Yost Experience DBA Rush Electronics, an independent retailerSince we are unable to verify the information that was provided to you, I reversed the early termination fee
When I spoke with you by telephone today, you mentioned that the retailer has not retrieved the equipmentI requested that boxes ship to you for the return of the Hopper and Joey receiversPlease keep the return tracking numbers for your records
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/10/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you to the Revdex.com and to MsSantisteven at Dish TVI understand my fees are entirely revoked and that,having now shipped their equipment back in the prepaid boxes provided, I no longer have any obligations to them, or them to meIt is unfortunate that resolution required this complaint to Revdex.com, but I am grateful that Revdex.com was there for me
Dear Ms***: On January 5, 2016, we received your complaint, dated January 4, 2016, filed with the Revdex.comYou disputed the early termination fee applied to your DISH Network account. You said that software was installed on your computer without your authorization,
that you did not order the four surge protectors installed in your home, that you experienced technical issues, and that our remote was too complicated. You also expressed concern about the level of customer service that you receivedWhen we spoke, I advised you that DISH Network does not install software on your computer during technician visits, nor would a technician have any software to upload. As you declined to provide any further details on this issue, I am unable to address it furtherOur records indicate that the four $charges for the surge protectors were reversed on January 7, 2016. Please note that no charges for $were applied to your account, nor do we have any services or products that cost that amountAs I advised you, the issue that you experienced can be resolved through simple over-the-phone troubleshooting, as there may have been a remote address issue. Our agent offered to replace your remotes with a less complicated one but you declined and disconnected your accountAs DISH Network was not provided any opportunity to resolve any of your issues, we are unable to waive your $balanceWe appreciate your feedback concerning your experience; it will be used to improve our agents’ interactions with our customersIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
Tell us why here...March 16, 2016Ms*** *** *** *** *** *** *** ** ***Re: Revdex.com Complaint # *** ***-***Dear Ms*** :On March 15, 2016, we received your rebuttal, dated March 14, 2016, filed with the Revdex.com.You maintain you were advised that your DISH Network account was transferred to your sister-in-law, Ms*** ***.I have reviewed all the calls on record for your account and could not find any instance where Ms*** was advised that the account could be, or was, transferred to her name. It was explained to her that the account is linked to your Social Security Number and, as such, cannot be transferred. In the interest of coming to a resolution, I will request that this item be removed from your credit file once it is paid in full.If there are further questions or concerns about this issue, please feel free to contact me at *** ***. Sincerely, *** ***Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 6:am - 2:pm (MDT), Mon-Fri*** *** cc: Denver / Boulder Revdex.com *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Mrs*** ***
January 29, Mr*** *** *** ** *** ***
***, ** *** Re: Revdex.com Complaint # *** *** Dear Mr
***: On January 22, 2016, we received your complaint, dated January 19, 2016, filed with the Revdex.comI unsuccessfully attempted to contact you at ###-###-#### on January 25, and 28, 2016, and I left three messagesI also received your messagesYou indicated that you have experienced many technical issues, including receiver replacements, and the issues have not been resolvedBecause of this you requested to be released from the 24-month agreementA review of your account reveals many technical issues reported with several technician visitsI agreed to honor your request and release you from the 24-month agreementPlease contact me with a disconnection dateAlternatively, you have the option to choose to continue with your service without a commitmentIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-#### cc: Denver / Boulder Revdex.com *** *** *** *** ** *** *** *** Tell us why here
Initial Business Response /* (1000, 9, 2015/10/23) */
October 14,
*** *** ***
*** ** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On October 14, 2015, we received your complaint, dated October 13, 2015, filed with
the Revdex.com
You said that you were told our technology was just as good or better then DIRECTVHowever, you didn't agree with what you were told after having the serviceYou closed your account and asked that the early termination fee be waived
When we spoke, I explained that we don't offer a grace period in which a customer can cancel because they are not satisfiedHowever, I advised you that although we consider the $to be accurate, I will reduce the account balance to $as a settlement offerYou agreed to my resolution
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 11, 2015/10/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I, VERY reluctantly, accepted DISH's offerI'm still of the opinion that the sales reps used by DISH were deceptive in their representation of DISH's capabilities and technologies when compared to DirecTV (I was a DirecTV customer and the rep convinced me to switch with claims I believe to be not altogether true)I accepted the settlement because I, and my family, simplay wanted to be free of DISH as fast as possible, even though I really felt I shouldn't have to pay any fees for their under-performing service
December 30, Ms*** *** *** ** *** *** *** *** ***, CO *** Re: Revdex.com Complaint # *** *** Dear
Ms***: On December 24, 2015, we received your correspondence, dated December 23, 2015, filed with the Revdex.comYou stated that you recently moved to a new residence and you were unable to retain your DISH Network serviceThis led you to disconnect your account prior to completing the 24-month contractual commitmentYou have been charged a $early termination feeYou requested that this be waived and removed from collectionsIn our December 29, 2015, email correspondence, I agreed to waive your early termination fee as a courtesyOnce the leased equipment is returned, the $collection balance will be resolved. I will request that the charge be removed from the collections process and that the debt be deleted from the credit bureaus at that timeYou accepted this resolutionIf there are further questions or concerns about this issue, please feel free to contact me at (*** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** *** cc: Denver / Boulder Revdex.com Cherokee St Denver, CO *** *** Tell us why here
September 9, Dear Ms***: On September 1, 2016, we received your complaint, dated August 31, 2016, filed with the Revdex.com You said that you agreed to TV and internet service with Frontier for $a month; however, you are not
receiving bundle billing and the rate is not what you were quotedYou asked that we honor the rate you were quoted When I spoke with Mr***, he said that your bill is $a month for internet, and $for TVI agreed to provide you with a $monthly credit until your contract expiresI also put in a request to bundle your account with Frontier Mr*** agreed to my resolution If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Initial Business Response /* (1000, 7, 2015/10/02) */
September 16,
*** *** ***
XXXX Xnd *** *** ***
*** *** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On September 9, 2015, we received your correspondence, dated
September 8, 2015, filed with the Revdex.com
You said an overpayment was collected in the amount of $1,200.00, and you disputed the collection attempts
I attempted to reach you at (XXX) XXX-XXXX on September 9, and 16, I left three voice messages
A review of your account shows that a payment of $1,was made on May 20, Due to the overpayment, a refund of $1,was applied to your bank account through electronic transfer on June 2,
Although a refund was provided, we received a payment reversal from your bank for $1,and the funds were returnedFor your records, I have enclosed copies of your bills from May, June and July 2011, which detail these transactions
We ask that the balance of $1,be paidWhen the balance is paid in full, we will remove the information from your credit reportI have requested that the collection agency cease contact with you
Our records indicate that Mr*** *** a DISH Network Dispute Resolution Specialist, also addressed this matter with you via email in June
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 9, 2015/10/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I spent weeks without the ability to feed my familyI had penalties and bank overdraft charges that were not taken into consideration, in fact they were ignoredMy wife and myself talked to several people from Dish trying to resolve this matter, none were even in this country nor did they really understand the English languageour company's reckless and irresponsible actions caused my family great hardship which you never even cared about or took into considerationIt is for these reason that I Will not pay these charges and do not accept your insulting response
Final Business Response /* (4000, 11, 2015/10/13) */
October 8,
*** *** ***
XXXX Xnd *** *** ***
*** *** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On October 6, 2015, we received your rebuttal, dated October 5, 2015, filed with the Revdex.com
You provided feedback regarding your experience
We regret that you disagree with the account recordsPlease note that due to the age of the debt the system reversed the balance
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** ***
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 5, 2015/10/16) */
October 15,
*** *** ***
** *** ***
*** *** *** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On October 13, 2015, we received your correspondence, dated October 12, 2015,
filed with the Revdex.com
You stated that DISH Network has billed you $for leased equipmentThis unpaid balance has been sent to collectionsYou claim that the equipment was returned and you requested that the balance be resolved and removed from your credit report
When we spoke today, I agreed to remove the equipment and resolve the account balance, as a courtesyAdditionally, I requested that the charge be removed from the collections process and the debt be deleted from the credit bureausYou accepted this resolution
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** Antrillo
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
September 8, Dear Mr***: On September 2, 2016, we received your complaint, dated September 1, 2016, filed with the Revdex.com You disputed the 24-month commitment associated with your DISH Network account. You said that you
experienced ongoing technical issues and you requested to have your early termination fee waived When we spoke, I advised you that the issue you reported is a known issue that we are investigating. As you stated that you were experiencing the issue on both of your receivers, I made an exception and waived the 24-month commitment associated with your account If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
Complaint: ***
I am rejecting this response because:Dear Mrs***,In response to your explanation you corrected your previous message saying that " Dish submits you billing to Frontier on the 2nd of each month and now state that it is the first of each month but may vary by one or two days" Which is it? As far as the inability to apply and submit " courtesy credits" immediately that is hard for me to believe as additions to our channel package as well as our movie rentals appear immediately on our next Frontier Bill without delayIt is apparent that this is favorable financial tactic for the Dish company and of a much larger magnitude than just my accountI will search other means of resolving this issue and share my experience as a Dish CustomerBy the way, in the area we live there are many "courtesy" Dish customers
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: I owed or something like that to put the account back on hold but since they called me so many times out of the country I didn't have the money to pay the to close the accountI asked them to cover it since they had in their notes that it cost a fortune and she said no and now I owe over If like them to cover the remaining balance and place my account on hold
Sincerely,
*** ***
I was told on August that my bill would be 87$ a month for monthsThat was a lie to keep me as a customer while raising my rate on auto pay on my credit card, hoping I'm sure that it wouldn't be noticedTo make it right I think it should be lower than the agreed to price ( 87$) in order to
make it right for the mistreatment and dishonest business practices they put me through
May 3, *** *** *** *** *** *** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Mrand Mrs***: On April 28, 2017, we received your complaint, dated April 27, 2017, filed with the Revdex.com You expressed concern with the conditions placed on your DISH Network account Over the past months, DISH Network has provided you with account credits and programming offers totaling $As a result, your account has been identified due to the repeated and excessive requests for service credits or discountsDISH Network strives to provide the best value and service, and your repeated contact with our Customer Service Department negatively impacts our ability to provide best-in-class customer service to all of our customers We asked that you limit all unnecessary contact with our Customer Service DepartmentWhile live agents are always here for you if you experience technical issues, we ask that you do not call DISH Network more than one time per month for non-technical reasons We sincerely regret any inconvenience you experienced If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** ** * *** ** *** ***
*** ***
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
(The consumer indicated he/she DID NOT accept the response from the business.)
Dish network is avoiding the issue altogetherThey are still not complying with their commitment,but yet they expect me toThey need to take ownership of their mistake and make it right or release me from the contract altogether since I no longer wish to do business with them because of their deceptive tactics
Initial Business Response /* (1000, 5, 2015/08/14) */
July 31,
***
Re: ***
Dear ***:
On July 30, 2015, we received your complaint, dated July 29, 2015, filed
with the Revdex.com
You maintain that your credit card account was debited twice for the same amount through Credit Card AutoPay (CCA)You expressed dissatisfaction with the refund processing time
Per your promotion, DISH Network may automatically debit your credit card account for any early termination, unreturned equipment and/or shipping feesAs a result, a debit of $was applied to your credit card account on July 22, 2015, for the early termination feeA second debit of $was also collected through CCA on the same dateWe apologize for the system errorA refund was submitted to your credit card account on July 25, 2015, for one of the debits
When I spoke with you by phone on July 30, 2015, I advised you that the refund was applied to your credit card account on July 28, You confirmed that you received it and stated that you did not incur any fees as a result of the debitsWe are unable to honor your compensation request
We appreciate your feedback regarding our refund policy, and we regret any inconvenience this issue may have caused
If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(720) 514-
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
David Laslo
July 29, Ms*** *** *** *** *** *** *** ** *** Re: Revdex.com Complaint # *** *** Dear
Ms***: On July 27, 2016, we received your complaint, dated July 25, 2016, filed with the Revdex.com You said that you called in to get a quote for serviceHowever, when you called back two months later, you were quoted a higher amountYou asked that we honor the rate you were quoted When we spoke by phone, I told you that our records reflect that you contacted E-Management ***) in May I explained that they are a sales partner of ours and they may offer benefits that we don’tI told you what we could offer, and you said that you will contact E-Management If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT *** ***
Initial Business Response /* (1000, 5, 2015/10/19) */
October 9,
*** *** ***
XXXXX ** *** ***
*** ** XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On October 7, 2015, we received your complaint, dated October 5, 2015, filed
with the Revdex.com
You maintain that when you purchased your DISH Network service, you were told that the Sprout channel was includedHowever, after the service was installed, you discovered that it was notYou disconnected your account and you were charged a $early termination fee
This account was established through JL Yost Experience DBA Rush Electronics, an independent retailerSince we are unable to verify the information that was provided to you, I reversed the early termination fee
When I spoke with you by telephone today, you mentioned that the retailer has not retrieved the equipmentI requested that boxes ship to you for the return of the Hopper and Joey receiversPlease keep the return tracking numbers for your records
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/10/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you to the Revdex.com and to MsSantisteven at Dish TVI understand my fees are entirely revoked and that,having now shipped their equipment back in the prepaid boxes provided, I no longer have any obligations to them, or them to meIt is unfortunate that resolution required this complaint to Revdex.com, but I am grateful that Revdex.com was there for me
Dear Ms***: On January 5, 2016, we received your complaint, dated January 4, 2016, filed with the Revdex.comYou disputed the early termination fee applied to your DISH Network account. You said that software was installed on your computer without your authorization,
that you did not order the four surge protectors installed in your home, that you experienced technical issues, and that our remote was too complicated. You also expressed concern about the level of customer service that you receivedWhen we spoke, I advised you that DISH Network does not install software on your computer during technician visits, nor would a technician have any software to upload. As you declined to provide any further details on this issue, I am unable to address it furtherOur records indicate that the four $charges for the surge protectors were reversed on January 7, 2016. Please note that no charges for $were applied to your account, nor do we have any services or products that cost that amountAs I advised you, the issue that you experienced can be resolved through simple over-the-phone troubleshooting, as there may have been a remote address issue. Our agent offered to replace your remotes with a less complicated one but you declined and disconnected your accountAs DISH Network was not provided any opportunity to resolve any of your issues, we are unable to waive your $balanceWe appreciate your feedback concerning your experience; it will be used to improve our agents’ interactions with our customersIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
Tell us why here...March 16, 2016Ms*** *** *** *** *** *** *** ** ***Re: Revdex.com Complaint # *** ***-***Dear Ms*** :On March 15, 2016, we received your rebuttal, dated March 14, 2016, filed with the Revdex.com.You maintain you were advised that your DISH Network account was transferred to your sister-in-law, Ms*** ***.I have reviewed all the calls on record for your account and could not find any instance where Ms*** was advised that the account could be, or was, transferred to her name. It was explained to her that the account is linked to your Social Security Number and, as such, cannot be transferred. In the interest of coming to a resolution, I will request that this item be removed from your credit file once it is paid in full.If there are further questions or concerns about this issue, please feel free to contact me at *** ***. Sincerely, *** ***Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 6:am - 2:pm (MDT), Mon-Fri*** *** cc: Denver / Boulder Revdex.com *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Mrs*** ***
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
January 29, Mr*** *** *** ** *** ***
***, ** *** Re: Revdex.com Complaint # *** *** Dear Mr
***: On January 22, 2016, we received your complaint, dated January 19, 2016, filed with the Revdex.comI unsuccessfully attempted to contact you at ###-###-#### on January 25, and 28, 2016, and I left three messagesI also received your messagesYou indicated that you have experienced many technical issues, including receiver replacements, and the issues have not been resolvedBecause of this you requested to be released from the 24-month agreementA review of your account reveals many technical issues reported with several technician visitsI agreed to honor your request and release you from the 24-month agreementPlease contact me with a disconnection dateAlternatively, you have the option to choose to continue with your service without a commitmentIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-#### cc: Denver / Boulder Revdex.com *** *** *** *** ** *** *** *** Tell us why here
Initial Business Response /* (1000, 9, 2015/10/23) */
October 14,
*** *** ***
*** ** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On October 14, 2015, we received your complaint, dated October 13, 2015, filed with
the Revdex.com
You said that you were told our technology was just as good or better then DIRECTVHowever, you didn't agree with what you were told after having the serviceYou closed your account and asked that the early termination fee be waived
When we spoke, I explained that we don't offer a grace period in which a customer can cancel because they are not satisfiedHowever, I advised you that although we consider the $to be accurate, I will reduce the account balance to $as a settlement offerYou agreed to my resolution
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 11, 2015/10/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I, VERY reluctantly, accepted DISH's offerI'm still of the opinion that the sales reps used by DISH were deceptive in their representation of DISH's capabilities and technologies when compared to DirecTV (I was a DirecTV customer and the rep convinced me to switch with claims I believe to be not altogether true)I accepted the settlement because I, and my family, simplay wanted to be free of DISH as fast as possible, even though I really felt I shouldn't have to pay any fees for their under-performing service
December 30, Ms*** *** *** ** *** *** *** *** ***, CO *** Re: Revdex.com Complaint # *** *** Dear
Ms***: On December 24, 2015, we received your correspondence, dated December 23, 2015, filed with the Revdex.comYou stated that you recently moved to a new residence and you were unable to retain your DISH Network serviceThis led you to disconnect your account prior to completing the 24-month contractual commitmentYou have been charged a $early termination feeYou requested that this be waived and removed from collectionsIn our December 29, 2015, email correspondence, I agreed to waive your early termination fee as a courtesyOnce the leased equipment is returned, the $collection balance will be resolved. I will request that the charge be removed from the collections process and that the debt be deleted from the credit bureaus at that timeYou accepted this resolutionIf there are further questions or concerns about this issue, please feel free to contact me at (*** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** *** cc: Denver / Boulder Revdex.com Cherokee St Denver, CO *** *** Tell us why here
September 9, Dear Ms***: On September 1, 2016, we received your complaint, dated August 31, 2016, filed with the Revdex.com You said that you agreed to TV and internet service with Frontier for $a month; however, you are not
receiving bundle billing and the rate is not what you were quotedYou asked that we honor the rate you were quoted When I spoke with Mr***, he said that your bill is $a month for internet, and $for TVI agreed to provide you with a $monthly credit until your contract expiresI also put in a request to bundle your account with Frontier Mr*** agreed to my resolution If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely,