Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
I was told on August that my bill would be 87$ a month for monthsThat was a lie to keep me as a customer while raising my rate on auto pay on my credit card, hoping I'm sure that it wouldn't be noticedTo make it right I think it should be lower than the agreed to price ( 87$) in order to
make it right for the mistreatment and dishonest business practices they put me through
Initial Business Response /* (1000, 10, 2015/07/03) */
June 29,
*** *** ***
*** *** ***
***, ** XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***
On June 29, 2015, we received your complaint, dated June 26, 2015, filed with
the Revdex.com
You disputed a payment of $that was automatically debited through an Electronic Funds Transfer (EFT), indicating that you did not receive any notification
Our records reveal that this account was enrolled in EFT AutoPayWhen an account is enrolled in AutoPay, authorization is provided to debit the account for the balance dueA refund of $was issued on June 2, 2015; however, the refund was for more than it should have beenThe overage was $This is the amount that was due at the time of the payment
When I spoke with you by telephone today, I apologized for the inconvenienceDuring our conversation, you requested that your bank information be removed from the accountI submitted a request for the information to be removed
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 12, 2015/07/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Complaint: ***
I am rejecting this response because: I owed or something like that to put the account back on hold but since they called me so many times out of the country I didn't have the money to pay the to close the accountI asked them to cover it since they had in their notes that it cost a fortune and she said no and now I owe over If like them to cover the remaining balance and place my account on hold
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/11/06) */
November 5,
*** *** ***
XXXX Xth Ave**
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On October 27, 2015, we received your complaint, dated October 26, 2015,
filed with the Revdex.com
I attempted to contact you at (XXX) XXX-XXXX on October 27, 2015, and on November and 4, 2015; I left three messagesI also attempted to reach you at (XXX) XXX-XXXX; however, the number appears to be out of service
You maintain that you were overcharged for service due to a system errorYou indicated that you are on a fixed income and unable to afford the $that is owedYou requested that we provide you with one month of free service
A review of your account reveals that on August 20, 2015, you were billed for internet service only from August 20, to September 19, 2015, rather than internet and television together, due to a system error that resulted in a lower bill for that monthOn September 20, 2015, you were billed for internet and television service together from September 20, to October 19, 2015, as well as the previous month's television serviceAs such, the amount owed is correct; however, I applied a $credit to your account, reducing your bill to $
We strive to provide excellent service and regret that your experience was unfavorableWe appreciate your feedback and your concerns will be used to improve our customers' interactions with our agents
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 7:am-3:pm MST, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 8, 2015/11/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My birthday got ruined plus I had remote break on me and modem dang near tried to burn me and my roommate up u think that you product is safe for clients that's why I asked for a free month the least you can is okay its not gonna hurt the company if you don't like it so be it
Final Business Response /* (4000, 15, 2015/12/16) */
December 14,
Mr*** ***
XXXX X** *** **
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On December 4, 2015, we received your rebuttal, dated December 3, 2015, filed with the Revdex.com
You maintain that you received Turner Classic Movies (TCM) as part of your programming channel when you started service, but you are no longer receiving itYou requested free service for the remainder of your contract
The TCM channel is only available in the America's Top 200, America's Top and America's Everything Pack programming packagesA review of your account reveals that you have only ever had the America's Top programming package
While DISH Network periodically provides our customers with 30-day free previews of channels that are only available in higher channel options, I regret to inform you that we are unable to provide TCM at no additional cost for an indefinite amount of timeIf you would like to upgrade to the America's Top programming package, it would increase your monthly rate by approximately $Your request for free service for the remainder of your commitment period with DISH Network will not be honored
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 7:am-3:pm MST, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
Final Consumer Response /* (4200, 17, 2015/12/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Then you can send guy to come get it and I think this company can go to *** and that was not true I seen it under the top when ordered the services stop lieing I hate fibbers I have a witness that also seen it under top don't you ever lie to me and the harassing email that place sent me I can sue you stop playing plus calling after 6pm is considered harassment don't say that the company didn't slow down my services also kicked me out of my games on many times give me what I ask for or I will sue
Initial Business Response /* (1000, 5, 2015/08/14) */
July 31,
***
Re: ***
Dear ***:
On July 30, 2015, we received your complaint, dated July 29, 2015, filed
with the Revdex.com
You maintain that your credit card account was debited twice for the same amount through Credit Card AutoPay (CCA)You expressed dissatisfaction with the refund processing time
Per your promotion, DISH Network may automatically debit your credit card account for any early termination, unreturned equipment and/or shipping feesAs a result, a debit of $was applied to your credit card account on July 22, 2015, for the early termination feeA second debit of $was also collected through CCA on the same dateWe apologize for the system errorA refund was submitted to your credit card account on July 25, 2015, for one of the debits
When I spoke with you by phone on July 30, 2015, I advised you that the refund was applied to your credit card account on July 28, You confirmed that you received it and stated that you did not incur any fees as a result of the debitsWe are unable to honor your compensation request
We appreciate your feedback regarding our refund policy, and we regret any inconvenience this issue may have caused
If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(720) 514-
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
David Laslo
August 11, Dear Ms***: On August 4, 2016, we received your complaint, dated August 1, 2016, filed with the Revdex.com You said that you were advised that you did not have to return the defective Hopper receiver associated with your
account. You requested that the unreturned equipment fee be waived and to receive a free month of service I attempted to reach you at ###-###-#### on August 9, and 11, 2016, but each call failed after six to eight rings, so I was unable to leave a message A review of your chat revealed that the agent erroneously advised you that the Hopper receiver did not have to be returned; as such, I waived the $unreturned equipment fee applied to your account While we regret any inconvenience you may have experienced, we are unable to honor your request for a free month of service If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
November 27, Mrs*** *** *** *** ***
*** *** ** *** Re: Revdex.com Complaint # ***
8***-*** Dear Mrs***: On November 8, 2017, we received your complaint, dated November 7, 2017, filed with the Revdex.com You disputed the early termination fee that was charged to your account, claiming that you were misled about the channels in your programming package When we spoke on November 27, 2017, I advised you that I reviewed your sales call and the information you received from our sales agent was correct; therefore, the early termination fee is valid If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 9:00AM to 5:30PM MST Monday - Friday ###-###-#### cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
(The consumer indicated he/she DID NOT accept the response from the business.)
Dish network is avoiding the issue altogetherThey are still not complying with their commitment,but yet they expect me toThey need to take ownership of their mistake and make it right or release me from the contract altogether since I no longer wish to do business with them because of their deceptive tactics
January 29, Mr*** *** *** ** *** ***
***, ** *** Re: Revdex.com Complaint # *** *** Dear Mr
***: On January 22, 2016, we received your complaint, dated January 19, 2016, filed with the Revdex.comI unsuccessfully attempted to contact you at ###-###-#### on January 25, and 28, 2016, and I left three messagesI also received your messagesYou indicated that you have experienced many technical issues, including receiver replacements, and the issues have not been resolvedBecause of this you requested to be released from the 24-month agreementA review of your account reveals many technical issues reported with several technician visitsI agreed to honor your request and release you from the 24-month agreementPlease contact me with a disconnection dateAlternatively, you have the option to choose to continue with your service without a commitmentIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-#### cc: Denver / Boulder Revdex.com *** *** *** *** ** *** *** *** Tell us why here
Complaint: ***
I am rejecting this response because:Dear Mrs***,In response to your explanation you corrected your previous message saying that " Dish submits you billing to Frontier on the 2nd of each month and now state that it is the first of each month but may vary by one or two days" Which is it? As far as the inability to apply and submit " courtesy credits" immediately that is hard for me to believe as additions to our channel package as well as our movie rentals appear immediately on our next Frontier Bill without delayIt is apparent that this is favorable financial tactic for the Dish company and of a much larger magnitude than just my accountI will search other means of resolving this issue and share my experience as a Dish CustomerBy the way, in the area we live there are many "courtesy" Dish customers
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Mrs*** ***
Complaint: ***
I am rejecting this response because: The services were sold under the DISH network brand albeit from a 3rd party. I believe DISH network should rein in there 3rd party businesses to not offer/promise services that DISH network cannot provide. The equipment was left at my residence. I had to box the equipment up in the boxes it came in. Take it to the Local UPS store. Because I was only supplied label, all individual boxes had to be reboxed into a large box for return with the label. This cost me $10.50, plus time, gas, aggravation. I told Customer service that I sent the equipment back via UPS with the label they supplied. Low and behold days later I received empty boxes from DISH network to return my equipment in. I called Customer Service to confirm they had the equipment which they assured me they did. I put the boxes in my recycle trash, then I couldn't put any more recycle trash in the bin as it was full. This company needs to get their act together or quit doing business with a 3rd party company that is suppose to be representing them.
Sincerely,
*** ***
December 23,
Ms*** ***
*** *** *** ***
*** ** ***
Re: Revdex.com Complaint # ***
***
Dear Ms***:
On December 21, 2015, we received your correspondence, dated December 18, 2015, filed with the Revdex.com
You are
dissatisfied with the installation of your DISH Network serviceYou requested that the service be disconnected and you were informed that you would be charged an early termination feeYou were under the impression that you had a 30-day money-back guaranteeYou wish to disconnect your service without penalty
My three attempts to contact you at *** *** on December 21, and 23, 2015, were unsuccessfulHowever, I was able to leave a message and my contact informationI also sent an email to you at *** (copy enclosed), but I have not received a response
While we do not offer a 30-day money-back guarantee, due to the installation limitations the technician experienced at your apartment complex, I have waived your early termination fee as a courtesyYou will need to contact us to complete your account disconnection and arrange for the return of the leased equipment
If there are further questions or concerns about this issue, please feel free to contact me at *** ***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
*** ***
Enclosure
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** ***
*** ***
Initial Business Response /* (1000, 7, 2015/10/02) */
September 16,
*** *** ***
XXXX Xnd *** *** ***
*** *** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On September 9, 2015, we received your correspondence, dated
September 8, 2015, filed with the Revdex.com
You said an overpayment was collected in the amount of $1,200.00, and you disputed the collection attempts
I attempted to reach you at (XXX) XXX-XXXX on September 9, and 16, I left three voice messages
A review of your account shows that a payment of $1,was made on May 20, Due to the overpayment, a refund of $1,was applied to your bank account through electronic transfer on June 2,
Although a refund was provided, we received a payment reversal from your bank for $1,and the funds were returnedFor your records, I have enclosed copies of your bills from May, June and July 2011, which detail these transactions
We ask that the balance of $1,be paidWhen the balance is paid in full, we will remove the information from your credit reportI have requested that the collection agency cease contact with you
Our records indicate that Mr*** *** a DISH Network Dispute Resolution Specialist, also addressed this matter with you via email in June
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 9, 2015/10/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I spent weeks without the ability to feed my familyI had penalties and bank overdraft charges that were not taken into consideration, in fact they were ignoredMy wife and myself talked to several people from Dish trying to resolve this matter, none were even in this country nor did they really understand the English languageour company's reckless and irresponsible actions caused my family great hardship which you never even cared about or took into considerationIt is for these reason that I Will not pay these charges and do not accept your insulting response
Final Business Response /* (4000, 11, 2015/10/13) */
October 8,
*** *** ***
XXXX Xnd *** *** ***
*** *** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On October 6, 2015, we received your rebuttal, dated October 5, 2015, filed with the Revdex.com
You provided feedback regarding your experience
We regret that you disagree with the account recordsPlease note that due to the age of the debt the system reversed the balance
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** ***
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 5, 2015/10/16) */
October 15,
*** *** ***
** *** ***
*** *** *** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On October 13, 2015, we received your correspondence, dated October 12, 2015,
filed with the Revdex.com
You stated that DISH Network has billed you $for leased equipmentThis unpaid balance has been sent to collectionsYou claim that the equipment was returned and you requested that the balance be resolved and removed from your credit report
When we spoke today, I agreed to remove the equipment and resolve the account balance, as a courtesyAdditionally, I requested that the charge be removed from the collections process and the debt be deleted from the credit bureausYou accepted this resolution
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** Antrillo
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
July 29, Ms*** *** *** *** *** *** *** ** *** Re: Revdex.com Complaint # *** *** Dear
Ms***: On July 27, 2016, we received your complaint, dated July 25, 2016, filed with the Revdex.com You said that you called in to get a quote for serviceHowever, when you called back two months later, you were quoted a higher amountYou asked that we honor the rate you were quoted When we spoke by phone, I told you that our records reflect that you contacted E-Management ***) in May I explained that they are a sales partner of ours and they may offer benefits that we don’tI told you what we could offer, and you said that you will contact E-Management If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT *** ***
Initial Business Response /* (1**0, 9, 2015/05/14) */
May 13,
Mr*** ***
PO Box **
***, *** ***-***
Re: Revdex.com Complaint # ***
***-***
Dear Mr***:
On May 5, 2015, we received your complaint, dated May 3, 2015, filed with the RevDex.com
My attempts to contact you by telephone were unsuccessful, but we were able to communicate via voicemail
You expressed concern with the credit card payment that was charged to the debit/credit account you provided when you initiated your DISH Network accountYou said that you previously requested the removal of Credit Card AutoPay (CCA)
A review of your account reveals that it was established under atwo 24-month commitments; the Digital Home Advantage (DHA) TV agreement and the dishNET Internet agreementIn each of these agreements, authorization is provided to automatically debit the credit card account that you provided to initiate service (ending in ***)I have enclosed copies of both agreements for your review
Our records reveal that the CCA information was changed from credit card ending in *** to one ending in *** on October 18, You requested that your account be removed from CCA on February 1,
The last CCA payment that we received was on January 14, 2015, from credit card ending in ***The $payment that was collected on March 26, 2015, was automatic-collected for the internet early termination fee from credit card ending in *** (the card that initated service)This was not a CCA payment
Our records reveal that, although your TV agreement remains valid, you were previously offered a $40.** monthly discount for months if you agree to continue with your TV serviceI will honor this offerI waived your internet agreement and removed the $internet early termination fee
Per a voice mail that you left me, I restarted your service
However, since you disputed the $credit card payment, your service was interruptedPer DISH Network policy, once a payment is returned, the service is automatically interruptedI restarted the TV service and the $40.** discounts are scheduled to post to the account on the 2nd of each month
Although you requested that all charges be removed from your account, we are unable to honor your requestThe current balance due is $164.83, which includes a past-due balance and charges for service to June 11,
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:** am to 3:pm MDT
(***) ***-***
Enclosure
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
I was told on August that my bill would be 87$ a month for monthsThat was a lie to keep me as a customer while raising my rate on auto pay on my credit card, hoping I'm sure that it wouldn't be noticedTo make it right I think it should be lower than the agreed to price ( 87$) in order to
make it right for the mistreatment and dishonest business practices they put me through
Initial Business Response /* (1000, 10, 2015/07/03) */
June 29,
*** *** ***
*** *** ***
***, ** XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***
On June 29, 2015, we received your complaint, dated June 26, 2015, filed with
the Revdex.com
You disputed a payment of $that was automatically debited through an Electronic Funds Transfer (EFT), indicating that you did not receive any notification
Our records reveal that this account was enrolled in EFT AutoPayWhen an account is enrolled in AutoPay, authorization is provided to debit the account for the balance dueA refund of $was issued on June 2, 2015; however, the refund was for more than it should have beenThe overage was $This is the amount that was due at the time of the payment
When I spoke with you by telephone today, I apologized for the inconvenienceDuring our conversation, you requested that your bank information be removed from the accountI submitted a request for the information to be removed
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 12, 2015/07/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Complaint: ***
I am rejecting this response because: I owed or something like that to put the account back on hold but since they called me so many times out of the country I didn't have the money to pay the to close the accountI asked them to cover it since they had in their notes that it cost a fortune and she said no and now I owe over If like them to cover the remaining balance and place my account on hold
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/11/06) */
November 5,
*** *** ***
XXXX Xth Ave**
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On October 27, 2015, we received your complaint, dated October 26, 2015,
filed with the Revdex.com
I attempted to contact you at (XXX) XXX-XXXX on October 27, 2015, and on November and 4, 2015; I left three messagesI also attempted to reach you at (XXX) XXX-XXXX; however, the number appears to be out of service
You maintain that you were overcharged for service due to a system errorYou indicated that you are on a fixed income and unable to afford the $that is owedYou requested that we provide you with one month of free service
A review of your account reveals that on August 20, 2015, you were billed for internet service only from August 20, to September 19, 2015, rather than internet and television together, due to a system error that resulted in a lower bill for that monthOn September 20, 2015, you were billed for internet and television service together from September 20, to October 19, 2015, as well as the previous month's television serviceAs such, the amount owed is correct; however, I applied a $credit to your account, reducing your bill to $
We strive to provide excellent service and regret that your experience was unfavorableWe appreciate your feedback and your concerns will be used to improve our customers' interactions with our agents
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 7:am-3:pm MST, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 8, 2015/11/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My birthday got ruined plus I had remote break on me and modem dang near tried to burn me and my roommate up u think that you product is safe for clients that's why I asked for a free month the least you can is okay its not gonna hurt the company if you don't like it so be it
Final Business Response /* (4000, 15, 2015/12/16) */
December 14,
Mr*** ***
XXXX X** *** **
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On December 4, 2015, we received your rebuttal, dated December 3, 2015, filed with the Revdex.com
You maintain that you received Turner Classic Movies (TCM) as part of your programming channel when you started service, but you are no longer receiving itYou requested free service for the remainder of your contract
The TCM channel is only available in the America's Top 200, America's Top and America's Everything Pack programming packagesA review of your account reveals that you have only ever had the America's Top programming package
While DISH Network periodically provides our customers with 30-day free previews of channels that are only available in higher channel options, I regret to inform you that we are unable to provide TCM at no additional cost for an indefinite amount of timeIf you would like to upgrade to the America's Top programming package, it would increase your monthly rate by approximately $Your request for free service for the remainder of your commitment period with DISH Network will not be honored
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 7:am-3:pm MST, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
Final Consumer Response /* (4200, 17, 2015/12/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Then you can send guy to come get it and I think this company can go to *** and that was not true I seen it under the top when ordered the services stop lieing I hate fibbers I have a witness that also seen it under top don't you ever lie to me and the harassing email that place sent me I can sue you stop playing plus calling after 6pm is considered harassment don't say that the company didn't slow down my services also kicked me out of my games on many times give me what I ask for or I will sue
Initial Business Response /* (1000, 5, 2015/08/14) */
July 31,
***
Re: ***
Dear ***:
On July 30, 2015, we received your complaint, dated July 29, 2015, filed
with the Revdex.com
You maintain that your credit card account was debited twice for the same amount through Credit Card AutoPay (CCA)You expressed dissatisfaction with the refund processing time
Per your promotion, DISH Network may automatically debit your credit card account for any early termination, unreturned equipment and/or shipping feesAs a result, a debit of $was applied to your credit card account on July 22, 2015, for the early termination feeA second debit of $was also collected through CCA on the same dateWe apologize for the system errorA refund was submitted to your credit card account on July 25, 2015, for one of the debits
When I spoke with you by phone on July 30, 2015, I advised you that the refund was applied to your credit card account on July 28, You confirmed that you received it and stated that you did not incur any fees as a result of the debitsWe are unable to honor your compensation request
We appreciate your feedback regarding our refund policy, and we regret any inconvenience this issue may have caused
If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(720) 514-
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
David Laslo
August 11, Dear Ms***: On August 4, 2016, we received your complaint, dated August 1, 2016, filed with the Revdex.com You said that you were advised that you did not have to return the defective Hopper receiver associated with your
account. You requested that the unreturned equipment fee be waived and to receive a free month of service I attempted to reach you at ###-###-#### on August 9, and 11, 2016, but each call failed after six to eight rings, so I was unable to leave a message A review of your chat revealed that the agent erroneously advised you that the Hopper receiver did not have to be returned; as such, I waived the $unreturned equipment fee applied to your account While we regret any inconvenience you may have experienced, we are unable to honor your request for a free month of service If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
November 27, Mrs*** *** *** *** ***
*** *** ** *** Re: Revdex.com Complaint # ***
8***-*** Dear Mrs***: On November 8, 2017, we received your complaint, dated November 7, 2017, filed with the Revdex.com You disputed the early termination fee that was charged to your account, claiming that you were misled about the channels in your programming package When we spoke on November 27, 2017, I advised you that I reviewed your sales call and the information you received from our sales agent was correct; therefore, the early termination fee is valid If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 9:00AM to 5:30PM MST Monday - Friday ###-###-#### cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
(The consumer indicated he/she DID NOT accept the response from the business.)
Dish network is avoiding the issue altogetherThey are still not complying with their commitment,but yet they expect me toThey need to take ownership of their mistake and make it right or release me from the contract altogether since I no longer wish to do business with them because of their deceptive tactics
January 29, Mr*** *** *** ** *** ***
***, ** *** Re: Revdex.com Complaint # *** *** Dear Mr
***: On January 22, 2016, we received your complaint, dated January 19, 2016, filed with the Revdex.comI unsuccessfully attempted to contact you at ###-###-#### on January 25, and 28, 2016, and I left three messagesI also received your messagesYou indicated that you have experienced many technical issues, including receiver replacements, and the issues have not been resolvedBecause of this you requested to be released from the 24-month agreementA review of your account reveals many technical issues reported with several technician visitsI agreed to honor your request and release you from the 24-month agreementPlease contact me with a disconnection dateAlternatively, you have the option to choose to continue with your service without a commitmentIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-#### cc: Denver / Boulder Revdex.com *** *** *** *** ** *** *** *** Tell us why here
Complaint: ***
I am rejecting this response because:Dear Mrs***,In response to your explanation you corrected your previous message saying that " Dish submits you billing to Frontier on the 2nd of each month and now state that it is the first of each month but may vary by one or two days" Which is it? As far as the inability to apply and submit " courtesy credits" immediately that is hard for me to believe as additions to our channel package as well as our movie rentals appear immediately on our next Frontier Bill without delayIt is apparent that this is favorable financial tactic for the Dish company and of a much larger magnitude than just my accountI will search other means of resolving this issue and share my experience as a Dish CustomerBy the way, in the area we live there are many "courtesy" Dish customers
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Mrs*** ***
Complaint: ***
I am rejecting this response because: The services were sold under the DISH network brand albeit from a 3rd party. I believe DISH network should rein in there 3rd party businesses to not offer/promise services that DISH network cannot provide. The equipment was left at my residence. I had to box the equipment up in the boxes it came in. Take it to the Local UPS store. Because I was only supplied label, all individual boxes had to be reboxed into a large box for return with the label. This cost me $10.50, plus time, gas, aggravation. I told Customer service that I sent the equipment back via UPS with the label they supplied. Low and behold days later I received empty boxes from DISH network to return my equipment in. I called Customer Service to confirm they had the equipment which they assured me they did. I put the boxes in my recycle trash, then I couldn't put any more recycle trash in the bin as it was full. This company needs to get their act together or quit doing business with a 3rd party company that is suppose to be representing them.
Sincerely,
*** ***
December 23,
Ms*** ***
*** *** *** ***
*** ** ***
Re: Revdex.com Complaint # ***
***
Dear Ms***:
On December 21, 2015, we received your correspondence, dated December 18, 2015, filed with the Revdex.com
You are
dissatisfied with the installation of your DISH Network serviceYou requested that the service be disconnected and you were informed that you would be charged an early termination feeYou were under the impression that you had a 30-day money-back guaranteeYou wish to disconnect your service without penalty
My three attempts to contact you at *** *** on December 21, and 23, 2015, were unsuccessfulHowever, I was able to leave a message and my contact informationI also sent an email to you at *** (copy enclosed), but I have not received a response
While we do not offer a 30-day money-back guarantee, due to the installation limitations the technician experienced at your apartment complex, I have waived your early termination fee as a courtesyYou will need to contact us to complete your account disconnection and arrange for the return of the leased equipment
If there are further questions or concerns about this issue, please feel free to contact me at *** ***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
*** ***
Enclosure
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** ***
*** ***
Initial Business Response /* (1000, 7, 2015/10/02) */
September 16,
*** *** ***
XXXX Xnd *** *** ***
*** *** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On September 9, 2015, we received your correspondence, dated
September 8, 2015, filed with the Revdex.com
You said an overpayment was collected in the amount of $1,200.00, and you disputed the collection attempts
I attempted to reach you at (XXX) XXX-XXXX on September 9, and 16, I left three voice messages
A review of your account shows that a payment of $1,was made on May 20, Due to the overpayment, a refund of $1,was applied to your bank account through electronic transfer on June 2,
Although a refund was provided, we received a payment reversal from your bank for $1,and the funds were returnedFor your records, I have enclosed copies of your bills from May, June and July 2011, which detail these transactions
We ask that the balance of $1,be paidWhen the balance is paid in full, we will remove the information from your credit reportI have requested that the collection agency cease contact with you
Our records indicate that Mr*** *** a DISH Network Dispute Resolution Specialist, also addressed this matter with you via email in June
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 9, 2015/10/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I spent weeks without the ability to feed my familyI had penalties and bank overdraft charges that were not taken into consideration, in fact they were ignoredMy wife and myself talked to several people from Dish trying to resolve this matter, none were even in this country nor did they really understand the English languageour company's reckless and irresponsible actions caused my family great hardship which you never even cared about or took into considerationIt is for these reason that I Will not pay these charges and do not accept your insulting response
Final Business Response /* (4000, 11, 2015/10/13) */
October 8,
*** *** ***
XXXX Xnd *** *** ***
*** *** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On October 6, 2015, we received your rebuttal, dated October 5, 2015, filed with the Revdex.com
You provided feedback regarding your experience
We regret that you disagree with the account recordsPlease note that due to the age of the debt the system reversed the balance
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** ***
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 5, 2015/10/16) */
October 15,
*** *** ***
** *** ***
*** *** *** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On October 13, 2015, we received your correspondence, dated October 12, 2015,
filed with the Revdex.com
You stated that DISH Network has billed you $for leased equipmentThis unpaid balance has been sent to collectionsYou claim that the equipment was returned and you requested that the balance be resolved and removed from your credit report
When we spoke today, I agreed to remove the equipment and resolve the account balance, as a courtesyAdditionally, I requested that the charge be removed from the collections process and the debt be deleted from the credit bureausYou accepted this resolution
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** Antrillo
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
July 29, Ms*** *** *** *** *** *** *** ** *** Re: Revdex.com Complaint # *** *** Dear
Ms***: On July 27, 2016, we received your complaint, dated July 25, 2016, filed with the Revdex.com You said that you called in to get a quote for serviceHowever, when you called back two months later, you were quoted a higher amountYou asked that we honor the rate you were quoted When we spoke by phone, I told you that our records reflect that you contacted E-Management ***) in May I explained that they are a sales partner of ours and they may offer benefits that we don’tI told you what we could offer, and you said that you will contact E-Management If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT *** ***
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
Initial Business Response /* (1**0, 9, 2015/05/14) */
May 13,
Mr*** ***
PO Box **
***, *** ***-***
Re: Revdex.com Complaint # ***
***-***
Dear Mr***:
On May 5, 2015, we received your complaint, dated May 3, 2015, filed with the RevDex.com
My attempts to contact you by telephone were unsuccessful, but we were able to communicate via voicemail
You expressed concern with the credit card payment that was charged to the debit/credit account you provided when you initiated your DISH Network accountYou said that you previously requested the removal of Credit Card AutoPay (CCA)
A review of your account reveals that it was established under atwo 24-month commitments; the Digital Home Advantage (DHA) TV agreement and the dishNET Internet agreementIn each of these agreements, authorization is provided to automatically debit the credit card account that you provided to initiate service (ending in ***)I have enclosed copies of both agreements for your review
Our records reveal that the CCA information was changed from credit card ending in *** to one ending in *** on October 18, You requested that your account be removed from CCA on February 1,
The last CCA payment that we received was on January 14, 2015, from credit card ending in ***The $payment that was collected on March 26, 2015, was automatic-collected for the internet early termination fee from credit card ending in *** (the card that initated service)This was not a CCA payment
Our records reveal that, although your TV agreement remains valid, you were previously offered a $40.** monthly discount for months if you agree to continue with your TV serviceI will honor this offerI waived your internet agreement and removed the $internet early termination fee
Per a voice mail that you left me, I restarted your service
However, since you disputed the $credit card payment, your service was interruptedPer DISH Network policy, once a payment is returned, the service is automatically interruptedI restarted the TV service and the $40.** discounts are scheduled to post to the account on the 2nd of each month
Although you requested that all charges be removed from your account, we are unable to honor your requestThe current balance due is $164.83, which includes a past-due balance and charges for service to June 11,
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:** am to 3:pm MDT
(***) ***-***
Enclosure
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***