Complaint: ***
I am rejecting this response because: The services were sold under the DISH network brand albeit from a 3rd party. I believe DISH network should rein in there 3rd party businesses to not offer/promise services that DISH network cannot provide. The equipment was left at my residence. I had to box the equipment up in the boxes it came in. Take it to the Local UPS store. Because I was only supplied label, all individual boxes had to be reboxed into a large box for return with the label. This cost me $10.50, plus time, gas, aggravation. I told Customer service that I sent the equipment back via UPS with the label they supplied. Low and behold days later I received empty boxes from DISH network to return my equipment in. I called Customer Service to confirm they had the equipment which they assured me they did. I put the boxes in my recycle trash, then I couldn't put any more recycle trash in the bin as it was full. This company needs to get their act together or quit doing business with a 3rd party company that is suppose to be representing them.
Sincerely,
*** ***
February 23, Ms*** *** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On February 19, 2016, we received your correspondence, dated February 18, 2016, filed with the Revdex.com You stated that you received collection calls regarding an outstanding $balance from the early termination fee on your dishNET wireline accountThis account was disconnected in You were assured several times that this fee would be waivedYou requested that this balance be resolved as promised and removed from collections When we spoke on February 19, I agreed to waive the fee as a courtesyAdditionally, I requested that the charge be removed from the collections process and the debt be deleted from the credit bureausYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** *** cc: Denver / Boulder Revdex.com *** *** *** *** ** *** *** *** Tell us why here
Initial Business Response /* (1000, 6, 2015/09/03) */
August 27,
Ms*** ***
XXXXX *** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On August 21, 2015, we received your complaint, dated August 20,
2015, filed with the Revdex.com
My attempts to contact you by phone at (XXX) XXX-XXXX on August 21, and 26, 2015, were unsuccessful; however, I left three messages
You expressed concern with the balance that was referred to collections for DISH Network serviceYou maintain that you had two previous accounts and when you attempted to transfer one to your residence, you were told those accounts had to be closed and a new one establishedYou also said that your service was canceled because you owed $on a previous account
Your previous account (XXXXXXXXXXXXXXXX) was established with TV and internet services on February 9, 2013, with a 24-month commitment for each serviceThe term commitments were fulfilled on February 8, We show that this account was established at a different address and moved to the address listed above on November 15, This account was disconnected on April 8, 2015, and was left with an unpaid service balance of $78.57, which was paid on June 17,
A second account (XXXXXXXXXXXXXXXX) was activated on January 24, This account included internet and TV services with a 24-month commitment for each serviceThis account was disconnected for non-payment on June 19, 2015, and had an unpaid service balance of $Since you did not fulfill your term commitment, early termination fees of $and $were applied for the internet and TV services, respectivelyYou were also charged two $box return fees
On June 24, 2015, you were charged a total of $for unreturned equipmentCredits totaling $were applied to your account on July 16, 2015, when the TV equipment was returnedA credit of $was applied on July 27, 2015, when the internet modem was received; however, we do not show that the TRIA (the eyepiece on the internet satellite dish) was returned; therefore, a $unreturned equipment fee remained on your account, leaving a total balance of $1,
I made an exception and removed the charges from your account, leaving a zero balanceI also requested that any negative information reported to the credit bureaus be removedPlease allow six to eight weeks for processing
We strive to provide excellent service and regret that your experience was unfavorable
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 8, 2015/09/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
As long as there are no more billing requests turning up here after this case has been closedI did call last Friday then left a message responseI did not see a request for that piece on the list of items to be returnedIf needed it can be found and/or returned to youThank you very much for settling this matter for me
Sincerely,
*** ***
Initial Business Response /* (1**0, 9, 2015/05/14) */
May 13,
Mr*** ***
PO Box **
***, *** ***-***
Re: Revdex.com Complaint # ***
***-***
Dear Mr***:
On May 5, 2015, we received your complaint, dated May 3, 2015, filed with the RevDex.com
My attempts to contact you by telephone were unsuccessful, but we were able to communicate via voicemail
You expressed concern with the credit card payment that was charged to the debit/credit account you provided when you initiated your DISH Network accountYou said that you previously requested the removal of Credit Card AutoPay (CCA)
A review of your account reveals that it was established under atwo 24-month commitments; the Digital Home Advantage (DHA) TV agreement and the dishNET Internet agreementIn each of these agreements, authorization is provided to automatically debit the credit card account that you provided to initiate service (ending in ***)I have enclosed copies of both agreements for your review
Our records reveal that the CCA information was changed from credit card ending in *** to one ending in *** on October 18, You requested that your account be removed from CCA on February 1,
The last CCA payment that we received was on January 14, 2015, from credit card ending in ***The $payment that was collected on March 26, 2015, was automatic-collected for the internet early termination fee from credit card ending in *** (the card that initated service)This was not a CCA payment
Our records reveal that, although your TV agreement remains valid, you were previously offered a $40.** monthly discount for months if you agree to continue with your TV serviceI will honor this offerI waived your internet agreement and removed the $internet early termination fee
Per a voice mail that you left me, I restarted your service
However, since you disputed the $credit card payment, your service was interruptedPer DISH Network policy, once a payment is returned, the service is automatically interruptedI restarted the TV service and the $40.** discounts are scheduled to post to the account on the 2nd of each month
Although you requested that all charges be removed from your account, we are unable to honor your requestThe current balance due is $164.83, which includes a past-due balance and charges for service to June 11,
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:** am to 3:pm MDT
(***) ***-***
Enclosure
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
Initial Business Response /* (1000, 10, 2015/07/03) */
June 29,
*** *** ***
*** *** ***
***, ** XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***
On June 29, 2015, we received your complaint, dated June 26, 2015, filed with
the Revdex.com
You disputed a payment of $that was automatically debited through an Electronic Funds Transfer (EFT), indicating that you did not receive any notification
Our records reveal that this account was enrolled in EFT AutoPayWhen an account is enrolled in AutoPay, authorization is provided to debit the account for the balance dueA refund of $was issued on June 2, 2015; however, the refund was for more than it should have beenThe overage was $This is the amount that was due at the time of the payment
When I spoke with you by telephone today, I apologized for the inconvenienceDuring our conversation, you requested that your bank information be removed from the accountI submitted a request for the information to be removed
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 12, 2015/07/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Tell us why here...May 6, 2016 Mr*** *** ** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Mr***: On April 13, 2016, we received your complaint, dated April 11, 2016, filed with the Revdex.com. You expressed concern about the $price increase, as you said that you didn’t receive notice of itIn addition, you said that the Hallmark, Hallmark Movies and Mysteries and the UP channels were removed from your packageYou contacted customer service and the channels were restored, but there was an additional $a month added to your billYou requested that your billing and programming package be corrected When we spoke by phone, I advised you that we provided notice of the increase on your February 1, 2016, billing statementHowever, I agreed to waive the $increase for the remainder of your contract I explained to you that Hallmark, Hallmark Movies and Mysteries and the UP channels are in your current America’s Top channel package and that I believe you may be experiencing a technical issueI set up a free service call, removed the Heartland package and added a credit to offset the feesIn addition, I waived the balance of $from your accountYou agreed to my resolution and said that you will call me back if the channels are not returned. If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
November 11, 2016 Dear Mr***: On November 9, 2016, we received your complaint, dated November 7, 2016, filed with the Revdex.com. My attempts to reach you by phone on November 9, and 11, 2016, have been unsuccessful; however, I was able to leave a
voice message on each attempt. You said that you contacted a chat agent to have your address removed from our mailing list, but you claim that your request was ignored I will look into who you chatted with and provide feedback if necessaryI also added your address to our Do Not Contact listPlease allow eight weeks for this to be completed. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT###-###-####
Dear MsLuke: On January 20, 2016, we received your complaint, dated January 17, 2016, filed with the Revdex.comYou requested to be released from the 24-month commitment to the internet service as it does not have enough gigabytes for your usageThere is no option for a higher
level package although the sales agent told you there wasYou also mentioned the customer service you receivedAs an exception, I released you from the 24-month commitmentThe internet service was disconnected on January 25, 2016, and all charges from that day forward were reversedI apologize for the information you receivedPlease return the modem and TRIA to avoid unreturned equipment feesWe strive to provide excellent service and regret that your experience was unfavorableIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-####
Initial Business Response /* (1000, 10, 2015/10/16) */
October 7,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On October 6, 2015, we received your complaint, dated October 5, 2015, filed with
the Revdex.com
You expressed concern with the technical issues that you experienced with your equipment and the length of time it took for a technician to be sent to your home
Please be advised that while appointment dates are offered seven days a week, the availability is based on your area and the availability of our technicians
Our records reveal that you contacted us on October 1, 2015, regarding your technical issues and a technician appointment was scheduled for October 5,
When I spoke with you by phone on October 6, 2015, you confirmed that your technical issues were resolved during the technician visitAs a courtesy, I applied a credit of $to your account for one month of servicePlease note that your account will be left with a balance of $108.60, which is due on October 7,
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
March 24, *** *** ***
*** ** *** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On March 22, 2017, we received your complaint, dated April 21, 2017, filed with the Revdex.com You expressed concern with the loss of your local *** channels while we are in negotiations with *** *** When I spoke with you by telephone today, I apologized for the inconvenienceDISH Network understands your frustrations regarding the *** *** takedown; however, they continue to make unreasonable demands for us to carry these channelsWe thank you for your patience while we actively work towards reaching a fair and reasonable agreementWe currently do not have any further information I provided you with a $credit towards this monthly programming and I applied a $credit to compensate you for the purchase of an over-the-air antenna You accepted this offer If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** *** Phone Hours: Monday through Friday 7:am to 3:pm MDT *** *** cc: *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
Complaint: ***
I am rejecting this response because: I rejecting this response because it still not true, there technician add the heartland package to my account without my permission, I don't watch stuff like that, and when I call about it, I was told it would drop off without me calling back, and it didn't so I had to call and ask that it be removed..and it was but I was still charge a fee and taxes, As I said before, I don't feel I should be charge a early termination fee because I was force to stop service with Dish because of all the fluctuation going on with my bill, I'm disable and on a fix income and I can't afford to pay more than what my budget allow I will pay the equipment charge, I did send it back..so if $ is all I owe, I will send thatBut that's far as I will and can go
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/08/13) */
August 6,
***
Re: Revdex.com Complaint # ***
***
Dear***:
On August 3, 2015, we received your complaint, dated July 31, 2015, filed with the RevDex.com
You expressed concern about DISH Network's ID theft process
I spoke with our ID Theft Team and they advised me that they are in contact with youI was advised that they received your ID theft claim information, but they were awaiting a copy of your driver's license and a copy of your police reportOnce these documents are received, the ID Theft Team can process your claim
If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(720) 514-
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
***
Initial Business Response /* (1000, 5, 2015/06/11) */
June 9,
*** *** ***
*** *** ***
*** *** OH XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXX
Dear Mr***:
On June 5, 2015, we received your correspondence, dated June 4, 2015, filed with the RevDex.com
My attempts to contact you by phone at (XXX) XXX-XXXX on June 5, and 9, 2015, were unsuccessful; however, I left three messages
You maintain that DISH Network equipment was installed at your residence without your permissionYou requested that we remove the equipment or provide you with $1,
Unfortunately, DISH Network will be unable to assist you with your request as this is a landlord/tenant issueWhen a customer sets up new service or moves existing service, they are asked if they rent or ownIf a customer advises us that they rent, they are asked to obtain landlord permission before the technician arrives so that the technician can be advised what can or cannot be done to the homeIn addition, the customer is required to sign a Service Agreement which states that by signing this agreement, they have obtained permission from the landlord
Since the DISH Network account belongs to your previous tenant, the tenant must request the removal of the satellite dish from your roofThe starting cost for the removal is $
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
February 22, Ms*** *** *** *** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On February 15, 2016, we received your correspondence, dated February 8, 2016, filed with the Revdex.com You stated that you recently disconnected your DISH Network serviceYou have been charged a $early termination fee that you claim is fraudulentYou indicated that you did not have a contractual commitment, and you requested that the fee be fully refunded In our February 17, 2016, email correspondence, I explained that you signed a 24-month contractual commitment when your service was installedYou were presented the document on an electronic device which you signed and accepted when the installation was completedYou were provided a copy of the contract via email prior to your service installationAdditionally, a signed copy was sent to you after the installation was completed As a courtesy, I offered to reduce your fee to $and issue you a refundHowever, you continued to dispute the validity of the contract (copy enclosed) and you declined my offer If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** *** Enclosure cc: Denver / Boulder Revdex.com *** *** *** *** ** *** *** ***
August 18, Ms*** *** and Ms*** *** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms*** and Ms***: On August 15, 2016, we received your complaint, dated August 12, 2016, filed with the Revdex.com You said that you spoke with an agent who told you that you would be able to make payments towards your early termination feeHowever, you said that the fee was debited from your daughter’s credit card account, causing a $overdraft feeYou requested that we provide a refund of $and an extra $for the overdraft feeYou also asked that we allow you to make payments towards the early termination fee When we spoke, I advised you that we don’t have any record of you being told that you could send in paymentsOur billing system doesn’t allow us to set up payment arrangementsPart of the disclosures provided to you is that the early termination fee would be debited from the credit card account that was used to qualify for the accountI agreed to waive your early termination fee and provide a refund of $and $You agreed to my resolution If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT *** ***
December 19, Ms*** *** *** *** *** *** ***, ** *** Re: Revdex.com Complaint # ***
*** Dear Ms***: On December 14, 2016, we received your complaint, dated December 13, 2016, filed with the Revdex.com I unsuccessfully attempted to contact you at *** *** on December 14, and 19, 2016, and I left three messages You indicated that you disconnected your account and paid the final service balance but the service was restartedYou disputed the balance due and requested that boxes for the return of the equipment be shipped A review of this account reveals that when you paid your final balance, the service was restartedI apologize for the inconvenience and I removed the $balance Boxes do not ship until the account is disconnectedOnce the service was disconnected, boxes were delivered on Monday, December 19, 2016, under *** tracking number *** If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT *** *** cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
August 25, Dear Ms***: On August 24, 2016, we received your rebuttal, dated August 24, 2016, filed with the Revdex.com In your rebuttal, you indicated that you have been charged for unreturned equipment that you returned When we spoke by phone, I told you that all of the unreturned equipment fees have been reversedYou advised me that you were aware that the charges were reversed If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT
September 20, Dear Mr***: On September 9, 2016, we received your complaint, dated September 7, 2016, filed with the Revdex.com You maintain that you were unaware that you were in a term commitment with DISH NetworkYou said that your
equipment became obsolete and you were forced to upgradeYou requested that the early termination fee be waived A review of your account reveals that your DISH Network equipment was upgraded to an HD DVR on March 8, This type of upgrade usually requires a commitment When we spoke, I advised you that while DISH Network considers the fee to be valid, I waived it in the interest of customer service We strive to provide excellent service, and we regret that your experience was unfavorableWe thank you for your business and we are disappointed to lose you as a member of the DISH Network family. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 7:am-3:pm MST, MON-FRI ###-###-####
Complaint: ***
I am rejecting this response because: dish is a horrible company to do business with and they have terrible customer service
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/11/03) */
October 29,
*** *** ***
** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On October 22, 2015, we received your correspondence, dated October 21, 2015, filed with
the Revdex.com
You maintain that a technician damaged your ceiling and siding during the installationYou requested that the damage be repaired
I attempted to reach you at (XXX) XXX-XXXX and (XXX) XXX-XXXX on October 27, and 29, I left three voice messagesAlthough you returned my call, we were unable to speak directly
Our records show that the DISH Network Corporate Field Resolutions Team is currently working with the subcontractor to resolve this matterYou may contact our Corporate Field Resolutions Team directly at X-XXX-XXX-XXXX
We regret any inconvenience you may have experienced
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/11/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied that the Dish Network has finally approved the workI am not happy that I had to file a complaint to get anyone to speak with me or return my phone callsI do not think it should have taking three months to get anything doneIt is also very frustrating to be given a specialist to handle my case and the only phone call she has every made to me was the day Christina Atencio received information on my complaint to Revdex.comIf my damage is not completed I will reopen another case
Complaint: ***
I am rejecting this response because: The services were sold under the DISH network brand albeit from a 3rd party. I believe DISH network should rein in there 3rd party businesses to not offer/promise services that DISH network cannot provide. The equipment was left at my residence. I had to box the equipment up in the boxes it came in. Take it to the Local UPS store. Because I was only supplied label, all individual boxes had to be reboxed into a large box for return with the label. This cost me $10.50, plus time, gas, aggravation. I told Customer service that I sent the equipment back via UPS with the label they supplied. Low and behold days later I received empty boxes from DISH network to return my equipment in. I called Customer Service to confirm they had the equipment which they assured me they did. I put the boxes in my recycle trash, then I couldn't put any more recycle trash in the bin as it was full. This company needs to get their act together or quit doing business with a 3rd party company that is suppose to be representing them.
Sincerely,
*** ***
February 23, Ms*** *** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On February 19, 2016, we received your correspondence, dated February 18, 2016, filed with the Revdex.com You stated that you received collection calls regarding an outstanding $balance from the early termination fee on your dishNET wireline accountThis account was disconnected in You were assured several times that this fee would be waivedYou requested that this balance be resolved as promised and removed from collections When we spoke on February 19, I agreed to waive the fee as a courtesyAdditionally, I requested that the charge be removed from the collections process and the debt be deleted from the credit bureausYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** *** cc: Denver / Boulder Revdex.com *** *** *** *** ** *** *** *** Tell us why here
Initial Business Response /* (1000, 6, 2015/09/03) */
August 27,
Ms*** ***
XXXXX *** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On August 21, 2015, we received your complaint, dated August 20,
2015, filed with the Revdex.com
My attempts to contact you by phone at (XXX) XXX-XXXX on August 21, and 26, 2015, were unsuccessful; however, I left three messages
You expressed concern with the balance that was referred to collections for DISH Network serviceYou maintain that you had two previous accounts and when you attempted to transfer one to your residence, you were told those accounts had to be closed and a new one establishedYou also said that your service was canceled because you owed $on a previous account
Your previous account (XXXXXXXXXXXXXXXX) was established with TV and internet services on February 9, 2013, with a 24-month commitment for each serviceThe term commitments were fulfilled on February 8, We show that this account was established at a different address and moved to the address listed above on November 15, This account was disconnected on April 8, 2015, and was left with an unpaid service balance of $78.57, which was paid on June 17,
A second account (XXXXXXXXXXXXXXXX) was activated on January 24, This account included internet and TV services with a 24-month commitment for each serviceThis account was disconnected for non-payment on June 19, 2015, and had an unpaid service balance of $Since you did not fulfill your term commitment, early termination fees of $and $were applied for the internet and TV services, respectivelyYou were also charged two $box return fees
On June 24, 2015, you were charged a total of $for unreturned equipmentCredits totaling $were applied to your account on July 16, 2015, when the TV equipment was returnedA credit of $was applied on July 27, 2015, when the internet modem was received; however, we do not show that the TRIA (the eyepiece on the internet satellite dish) was returned; therefore, a $unreturned equipment fee remained on your account, leaving a total balance of $1,
I made an exception and removed the charges from your account, leaving a zero balanceI also requested that any negative information reported to the credit bureaus be removedPlease allow six to eight weeks for processing
We strive to provide excellent service and regret that your experience was unfavorable
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 8, 2015/09/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
As long as there are no more billing requests turning up here after this case has been closedI did call last Friday then left a message responseI did not see a request for that piece on the list of items to be returnedIf needed it can be found and/or returned to youThank you very much for settling this matter for me
Sincerely,
*** ***
Initial Business Response /* (1**0, 9, 2015/05/14) */
May 13,
Mr*** ***
PO Box **
***, *** ***-***
Re: Revdex.com Complaint # ***
***-***
Dear Mr***:
On May 5, 2015, we received your complaint, dated May 3, 2015, filed with the RevDex.com
My attempts to contact you by telephone were unsuccessful, but we were able to communicate via voicemail
You expressed concern with the credit card payment that was charged to the debit/credit account you provided when you initiated your DISH Network accountYou said that you previously requested the removal of Credit Card AutoPay (CCA)
A review of your account reveals that it was established under atwo 24-month commitments; the Digital Home Advantage (DHA) TV agreement and the dishNET Internet agreementIn each of these agreements, authorization is provided to automatically debit the credit card account that you provided to initiate service (ending in ***)I have enclosed copies of both agreements for your review
Our records reveal that the CCA information was changed from credit card ending in *** to one ending in *** on October 18, You requested that your account be removed from CCA on February 1,
The last CCA payment that we received was on January 14, 2015, from credit card ending in ***The $payment that was collected on March 26, 2015, was automatic-collected for the internet early termination fee from credit card ending in *** (the card that initated service)This was not a CCA payment
Our records reveal that, although your TV agreement remains valid, you were previously offered a $40.** monthly discount for months if you agree to continue with your TV serviceI will honor this offerI waived your internet agreement and removed the $internet early termination fee
Per a voice mail that you left me, I restarted your service
However, since you disputed the $credit card payment, your service was interruptedPer DISH Network policy, once a payment is returned, the service is automatically interruptedI restarted the TV service and the $40.** discounts are scheduled to post to the account on the 2nd of each month
Although you requested that all charges be removed from your account, we are unable to honor your requestThe current balance due is $164.83, which includes a past-due balance and charges for service to June 11,
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:** am to 3:pm MDT
(***) ***-***
Enclosure
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
Initial Business Response /* (1000, 10, 2015/07/03) */
June 29,
*** *** ***
*** *** ***
***, ** XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***
On June 29, 2015, we received your complaint, dated June 26, 2015, filed with
the Revdex.com
You disputed a payment of $that was automatically debited through an Electronic Funds Transfer (EFT), indicating that you did not receive any notification
Our records reveal that this account was enrolled in EFT AutoPayWhen an account is enrolled in AutoPay, authorization is provided to debit the account for the balance dueA refund of $was issued on June 2, 2015; however, the refund was for more than it should have beenThe overage was $This is the amount that was due at the time of the payment
When I spoke with you by telephone today, I apologized for the inconvenienceDuring our conversation, you requested that your bank information be removed from the accountI submitted a request for the information to be removed
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 12, 2015/07/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Tell us why here...May 6, 2016 Mr*** *** ** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Mr***: On April 13, 2016, we received your complaint, dated April 11, 2016, filed with the Revdex.com. You expressed concern about the $price increase, as you said that you didn’t receive notice of itIn addition, you said that the Hallmark, Hallmark Movies and Mysteries and the UP channels were removed from your packageYou contacted customer service and the channels were restored, but there was an additional $a month added to your billYou requested that your billing and programming package be corrected When we spoke by phone, I advised you that we provided notice of the increase on your February 1, 2016, billing statementHowever, I agreed to waive the $increase for the remainder of your contract I explained to you that Hallmark, Hallmark Movies and Mysteries and the UP channels are in your current America’s Top channel package and that I believe you may be experiencing a technical issueI set up a free service call, removed the Heartland package and added a credit to offset the feesIn addition, I waived the balance of $from your accountYou agreed to my resolution and said that you will call me back if the channels are not returned. If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
November 11, 2016 Dear Mr***: On November 9, 2016, we received your complaint, dated November 7, 2016, filed with the Revdex.com. My attempts to reach you by phone on November 9, and 11, 2016, have been unsuccessful; however, I was able to leave a
voice message on each attempt. You said that you contacted a chat agent to have your address removed from our mailing list, but you claim that your request was ignored I will look into who you chatted with and provide feedback if necessaryI also added your address to our Do Not Contact listPlease allow eight weeks for this to be completed. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT###-###-####
Dear MsLuke: On January 20, 2016, we received your complaint, dated January 17, 2016, filed with the Revdex.comYou requested to be released from the 24-month commitment to the internet service as it does not have enough gigabytes for your usageThere is no option for a higher
level package although the sales agent told you there wasYou also mentioned the customer service you receivedAs an exception, I released you from the 24-month commitmentThe internet service was disconnected on January 25, 2016, and all charges from that day forward were reversedI apologize for the information you receivedPlease return the modem and TRIA to avoid unreturned equipment feesWe strive to provide excellent service and regret that your experience was unfavorableIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-####
Initial Business Response /* (1000, 10, 2015/10/16) */
October 7,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On October 6, 2015, we received your complaint, dated October 5, 2015, filed with
the Revdex.com
You expressed concern with the technical issues that you experienced with your equipment and the length of time it took for a technician to be sent to your home
Please be advised that while appointment dates are offered seven days a week, the availability is based on your area and the availability of our technicians
Our records reveal that you contacted us on October 1, 2015, regarding your technical issues and a technician appointment was scheduled for October 5,
When I spoke with you by phone on October 6, 2015, you confirmed that your technical issues were resolved during the technician visitAs a courtesy, I applied a credit of $to your account for one month of servicePlease note that your account will be left with a balance of $108.60, which is due on October 7,
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
March 24, *** *** ***
*** ** *** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On March 22, 2017, we received your complaint, dated April 21, 2017, filed with the Revdex.com You expressed concern with the loss of your local *** channels while we are in negotiations with *** *** When I spoke with you by telephone today, I apologized for the inconvenienceDISH Network understands your frustrations regarding the *** *** takedown; however, they continue to make unreasonable demands for us to carry these channelsWe thank you for your patience while we actively work towards reaching a fair and reasonable agreementWe currently do not have any further information I provided you with a $credit towards this monthly programming and I applied a $credit to compensate you for the purchase of an over-the-air antenna You accepted this offer If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** *** Phone Hours: Monday through Friday 7:am to 3:pm MDT *** *** cc: *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
Complaint: ***
I am rejecting this response because: I rejecting this response because it still not true, there technician add the heartland package to my account without my permission, I don't watch stuff like that, and when I call about it, I was told it would drop off without me calling back, and it didn't so I had to call and ask that it be removed..and it was but I was still charge a fee and taxes, As I said before, I don't feel I should be charge a early termination fee because I was force to stop service with Dish because of all the fluctuation going on with my bill, I'm disable and on a fix income and I can't afford to pay more than what my budget allow I will pay the equipment charge, I did send it back..so if $ is all I owe, I will send thatBut that's far as I will and can go
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/08/13) */
August 6,
***
Re: Revdex.com Complaint # ***
***
Dear***:
On August 3, 2015, we received your complaint, dated July 31, 2015, filed with the RevDex.com
You expressed concern about DISH Network's ID theft process
I spoke with our ID Theft Team and they advised me that they are in contact with youI was advised that they received your ID theft claim information, but they were awaiting a copy of your driver's license and a copy of your police reportOnce these documents are received, the ID Theft Team can process your claim
If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(720) 514-
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
***
Initial Business Response /* (1000, 5, 2015/06/11) */
June 9,
*** *** ***
*** *** ***
*** *** OH XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXX
Dear Mr***:
On June 5, 2015, we received your correspondence, dated June 4, 2015, filed with the RevDex.com
My attempts to contact you by phone at (XXX) XXX-XXXX on June 5, and 9, 2015, were unsuccessful; however, I left three messages
You maintain that DISH Network equipment was installed at your residence without your permissionYou requested that we remove the equipment or provide you with $1,
Unfortunately, DISH Network will be unable to assist you with your request as this is a landlord/tenant issueWhen a customer sets up new service or moves existing service, they are asked if they rent or ownIf a customer advises us that they rent, they are asked to obtain landlord permission before the technician arrives so that the technician can be advised what can or cannot be done to the homeIn addition, the customer is required to sign a Service Agreement which states that by signing this agreement, they have obtained permission from the landlord
Since the DISH Network account belongs to your previous tenant, the tenant must request the removal of the satellite dish from your roofThe starting cost for the removal is $
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
February 22, Ms*** *** *** *** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On February 15, 2016, we received your correspondence, dated February 8, 2016, filed with the Revdex.com You stated that you recently disconnected your DISH Network serviceYou have been charged a $early termination fee that you claim is fraudulentYou indicated that you did not have a contractual commitment, and you requested that the fee be fully refunded In our February 17, 2016, email correspondence, I explained that you signed a 24-month contractual commitment when your service was installedYou were presented the document on an electronic device which you signed and accepted when the installation was completedYou were provided a copy of the contract via email prior to your service installationAdditionally, a signed copy was sent to you after the installation was completed As a courtesy, I offered to reduce your fee to $and issue you a refundHowever, you continued to dispute the validity of the contract (copy enclosed) and you declined my offer If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** *** Enclosure cc: Denver / Boulder Revdex.com *** *** *** *** ** *** *** ***
August 18, Ms*** *** and Ms*** *** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms*** and Ms***: On August 15, 2016, we received your complaint, dated August 12, 2016, filed with the Revdex.com You said that you spoke with an agent who told you that you would be able to make payments towards your early termination feeHowever, you said that the fee was debited from your daughter’s credit card account, causing a $overdraft feeYou requested that we provide a refund of $and an extra $for the overdraft feeYou also asked that we allow you to make payments towards the early termination fee When we spoke, I advised you that we don’t have any record of you being told that you could send in paymentsOur billing system doesn’t allow us to set up payment arrangementsPart of the disclosures provided to you is that the early termination fee would be debited from the credit card account that was used to qualify for the accountI agreed to waive your early termination fee and provide a refund of $and $You agreed to my resolution If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT *** ***
December 19, Ms*** *** *** *** *** *** ***, ** *** Re: Revdex.com Complaint # ***
*** Dear Ms***: On December 14, 2016, we received your complaint, dated December 13, 2016, filed with the Revdex.com I unsuccessfully attempted to contact you at *** *** on December 14, and 19, 2016, and I left three messages You indicated that you disconnected your account and paid the final service balance but the service was restartedYou disputed the balance due and requested that boxes for the return of the equipment be shipped A review of this account reveals that when you paid your final balance, the service was restartedI apologize for the inconvenience and I removed the $balance Boxes do not ship until the account is disconnectedOnce the service was disconnected, boxes were delivered on Monday, December 19, 2016, under *** tracking number *** If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT *** *** cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
August 25, Dear Ms***: On August 24, 2016, we received your rebuttal, dated August 24, 2016, filed with the Revdex.com In your rebuttal, you indicated that you have been charged for unreturned equipment that you returned When we spoke by phone, I told you that all of the unreturned equipment fees have been reversedYou advised me that you were aware that the charges were reversed If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT
September 20, Dear Mr***: On September 9, 2016, we received your complaint, dated September 7, 2016, filed with the Revdex.com You maintain that you were unaware that you were in a term commitment with DISH NetworkYou said that your
equipment became obsolete and you were forced to upgradeYou requested that the early termination fee be waived A review of your account reveals that your DISH Network equipment was upgraded to an HD DVR on March 8, This type of upgrade usually requires a commitment When we spoke, I advised you that while DISH Network considers the fee to be valid, I waived it in the interest of customer service We strive to provide excellent service, and we regret that your experience was unfavorableWe thank you for your business and we are disappointed to lose you as a member of the DISH Network family. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 7:am-3:pm MST, MON-FRI ###-###-####
Complaint: ***
I am rejecting this response because: dish is a horrible company to do business with and they have terrible customer service
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/11/03) */
October 29,
*** *** ***
** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On October 22, 2015, we received your correspondence, dated October 21, 2015, filed with
the Revdex.com
You maintain that a technician damaged your ceiling and siding during the installationYou requested that the damage be repaired
I attempted to reach you at (XXX) XXX-XXXX and (XXX) XXX-XXXX on October 27, and 29, I left three voice messagesAlthough you returned my call, we were unable to speak directly
Our records show that the DISH Network Corporate Field Resolutions Team is currently working with the subcontractor to resolve this matterYou may contact our Corporate Field Resolutions Team directly at X-XXX-XXX-XXXX
We regret any inconvenience you may have experienced
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/11/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied that the Dish Network has finally approved the workI am not happy that I had to file a complaint to get anyone to speak with me or return my phone callsI do not think it should have taking three months to get anything doneIt is also very frustrating to be given a specialist to handle my case and the only phone call she has every made to me was the day Christina Atencio received information on my complaint to Revdex.comIf my damage is not completed I will reopen another case