January 14, Mr*** *** *** *** *** Clear Lake, MN *** Re: Revdex.com Complaint # *** *** Dear Mr
***: On January 13, 2016, we received your complaint, dated January 8, 2016, filed with the Revdex.comYou indicated that a technician installed a sound bar when you did not request itYou returned the equipment, but you have not received the refundYou requested to be released from the 24-month commitmentWhen I spoke with you by telephone today, I informed you that the charge was reversed and I submitted a refund for the $paymentThe commitment remains validIf there are further questions or concerns about this issue, please feel free to contact me at (*** ***Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT (*** *** cc: Denver / Boulder Revdex.com *** *** *** Denver, CO *** ***
Complaint: ***
I am rejecting this response because as I stated, the products, services and fees were misrepresented in the initial phone call Although the representative from Dish that is responding to my claims states differently, I know what I was told and subsequently guaranteed, and it turned out to be falsified information I do not like that I was deceived into thinking Dish was the carrier/provider of my internet service, when in reality, it is a 3rd party - a provider that I already had and switched from them to "Dish" The reason I switched from my previous provider was because I had nothing but problems with the Internet...and being that it's the same company I originally switched from...I'm still having nothing but problems The Internet is slow, and I have to constantly disconnect from the Wifi and use my cell phone data in order to search the web, do projects, ect My contract with Dish for cable only is ending on August 20, I would like to be let out of my internet and phone contract and the same time - at no additional cost to myself Being a loyal customer of Dish for several years, I am extremely dissatisfied with not only their products and services, but also their customer service and their willingness to help resolve an issue when it arrises I will be switching my cable provider in two weeks when my contract is up, and again, I want my phone and Internet canceled as well - with no early termination fees or other cancelation fees for myself It wouldn't make sense to keep them, and given how poorly our internet performs and how obsolete a land line is, it wouldn't make sense to keep those through Dish I no longer wish to have any service or product connected with Dish Network
Sincerely,
*** ***
February 4, Ms*** *** *** *** ** *** ** *** Re: Revdex.com Complaint # *** ***-***
Dear Ms***: On February 4, 2016, we received your correspondence, dated January 29, 2016, filed with the Revdex.com You stated that you recently purchased DISH Network serviceAfter the service was installed, you discovered that you were unable to receive a high-definition broadcast feed of your local stationYou were not informed that you would be unable to access this broadcast prior to purchasing your serviceAs the majority of your TV viewing is through local networks, you requested to disconnect your service without penalty When we spoke today, I agreed to waive your early termination fee as a courtesyYou accepted this resolution and indicated that you would notify us when you were ready to disconnect the service If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, *** ***
Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** *** cc: Denver / Boulder Revdex.com *** *** ***
*** ** *** *** *** Tell us why here
September 27, Re: Revdex.com Complaint # *** *** Dear Ms***: On September 20, 2016, we received your complaint, dated September 20, 2016, filed with the Revdex.com You requested to have a $refund, stating that you never authorized the transactionYou also mentioned that you advised the representative you did not want to have your credit card information saved When I spoke with you, I informed you that $was refunded to your credit card account on September 21, I also told you that we did not save your credit card account information Nevertheless, I made an exception and issued a $credit to your father’s account On October 5, 2016, I received additional information regarding your original complaint through the Revdex.comYou indicated that you do not want the $($40.00) credit that was applied to your father’s DISH Network accountAs a result, I have removed the credit When I called you on September 27, 2016, to address your complaint, I identified myself as *** from DISH NetworkI’m sorry you were confused about the origin of the call If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday - Friday, 6:am - 2:pm MDT ###-###-####
May 9, *** *** ***
** *** **
*** ** *** Re: Revdex.com Complaint # *** ***-***
Dear Mr***: On May 2, 2017, we received your complaint, dated May 1, 2017, filed with the Revdex.com You said that we are trying to collect a cancellation fee for your account that was closed six years agoYou stated that you didn’t agree to a contract and you would like the debt removed from your credit file When we spoke by phone, I advised you that I have waived the balanceYour account has been removed from collections and we will have the debt removed from your credit filePlease allow up to eight weeks for processing If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** * *** *** *** ** *** *** ***
*** ***
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** * ***
Complaint: ***
I am rejecting this response because: I have request the review of my concerns by another representative many times. They have yet to address the fact I have been offered via phone assistance with my bill but am blocked. I believe I am being discriminated against for requesting my concerns be addressed & most specifically by Ms*as she is not being reasonable for productive in attempt at resolution
Sincerely,
*** ***
Dear Ms***: On March 15, 2016, we received your correspondence, dated March 11, 2016, filed with the Revdex.comYou disputed the $balance owed on your disconnected DISH Network accountYou indicated that you were promised four $credits for time that you were without
service and you only received two of themYou stated that the $credit less the $balance would result in a refund owed to you of $You requested that you be provided said refundWhen we spoke on March 15, 2016, I explained that you were offered two $credits, not four, for the time that you were without serviceThese credits posted to your account in August and September I advised you that all other credits you were offered were also posted to your accountThe $payment you made in July 2015, you later disputed with your bankThis payment was owed to DISH Network; therefore, the balance of $is valid and no refund is dueIf there are further questions or concerns about this issue, please feel free to contact me at *** ***Sincerely,
Complaint: ***
I am rejecting this response because: their was no specifications on any model number when spoke about I returned the receiver that I was currently using with your servicesBut if you need the other one for my $then send a box and I will happily mail an older mo*** *** to you
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: Once again, Dish continues to avoid the fact, I was not mentioned of such contact or that service was for monthsThey provided now a copy of what I signed but why did not I get a copy of this agreement in the mail with the statement in my language, which is Spanish. Once again, DISH is trying to pass the blame to their third party advertiser; nonetheless, DISH is the one who needs to take care of the information provided to the Latino community. I might not know the English language well, but with the help of my children, I will not be bully by this company and their associatesI understand that I did exercise the special but as I stated before, had DISH and their associates made it clear that the special will end and that the price would have increased after several months, I would have never signed or even request service from this networkIf DISH is losing so much profit from my cancellation fee, then I am sorry, but consumers should be deceived into a advertisement or lack of information. I will not accept their position and their position is just on an agreement in English without my consent that I was informed correctly in my native language as they are offering me a service in Spanish. This is lack of compassion to customer serviceI would like to speak to a Spanish-speaking supervisor from this unit because it seems that the employee *** *** has no understanding of the fact that I was deceived into a service without an explanation of a contractI have attached to this rejection a copy of my bills and my point of the increase in priceI am on Social Security, a fix income and elderlyI am attaching my last statement when the increase of price, or in the words of the associate the termination of the special which is in fact an increase in price. Since many people of different ages are on social media, I will give my reviews on the social media and how DISH deceived me into a contract and being elderly Latina DISH refused to come to terms and remove the termination fees. DISH might get awards as stated on their statement, but as a consumer in my opinion DISH has failed in customer service
Sincerely,
*** ***
Initial Business Response /* (1000, 4, 2015/05/18) */
May 6,
Mr*** *** ***
*** W*** St., Apt***
New York, NY
Re: Revdex.com Complaint # ***
***-***
Dear Mr***:
On May 4, 2015, we received your complaint, dated May 1, 2015, filed
with the Revdex.com
You expressed concern with the following:
Installation
Early termination fee
DISH Pause
You indicated that DISH Network service is not allowed at your residence and it was DISH Network's responsibility to determine if the service was permitted prior to the installationPlease be advised that it is not DISH Network's responsibility to obtain landlord permissionWhen a customer sets up new service or moves existing service, they are asked if they rent or ownIf a customer advises us that they rent, they are asked to obtain landlord permission before the technician arrives so that they can advise the technician what is permissable
You do not agree with the early termination fee to disconnect your serviceYour service was activated on January 28, 2014, with a 24-month commitmentHowever, the 24-month agreement that we have on file is not signed
You disputed the billing statement of $that you received, as you said your service was placed on DISH PauseDISH Pause is $a month and can be used for up to nine monthsDISH Pause was removed on March 28, 2015, because the maximum time frame was exceededAs a result, your previous service charges were reinstated
When I spoke with your wife by phone on May 5, 2015, I advised her that I waived the 24-month commitment and associated early termination feeI also disconnected the service and reversed the service charges, leaving a zero balance
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(***) ***-***
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
January 24, Mr*** *** ** *** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On January 10, 2018, we received your complaint, dated January 10, 2018, filed with the Revdex.com You indicated that you disconnected your service and you disputed the $early termination feeYou also stated that you did not authorize us to automatically debit your credit card account and you have not received the refund that you requested Your account was established under the Digital Home Advantage (DHA) 24-month agreement (copy enclosed)Authorization to automatically debit your credit card account is provided in this agreement When I spoke with you by telephone today, I advised you that a $refund was processed on January 11, Additionally, we received a dispute from your bank on January 18, 2018, and they retrieved the same $Therefore, these funds were returned to you twice As an exception, I reversed the $early termination fee If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Gerri S*** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT (720) 514- Enclosure cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
Tell us why here...September 28, 2016 Dear Ms***: On September 19, 2016, we received your complaint, dated September 15, 2016, filed with the Revdex.com. You indicated that you disconnected your internet and TV service because the internet service did
not meet your needsYou disputed the early termination fees and the balance of $712.50. When I spoke with you by telephone today I informed you that, as an exception, I waived the $internet early termination fee due to the complicationsHowever, since there have been no issues reported with the TV service, the $TV termination fee remains valid I offered to restart your TV service and reverse the TV early termination fee, but you declinedThe remaining balance on your account is $527.94, which includes the early termination fee and charges for service rendered, plus tax. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely,
*** ***Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday through Friday 7:am to 3:pm MDT###-###-####
Initial Business Response /* (1000, 5, 2015/10/01) */
September 30,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On September 23, 2015, we received your complaint, dated September 22,
2015, filed with the Revdex.com
My attempts to contact you by phone at (XXX) XXX-XXXX on September 28, and 30, 2015, were unsuccessful; however, I left three messages
You expressed concern with the early termination fee to disconnect your serviceYou maintain that you called in to add internet and phone service to your existing TV service, but you were set up with new DISH Network service instead
Your service was activated on September 9, 2015, with a 24-month commitment through I Dish ComLLC (XXX-XXX-XXXX), an independent companyA review of the sales call recording found that when you were transferred from AT&T, the transferring agent indicated that you were being transferred to a DISH Network representative for your TV needsThe call also revealed that you were told of the required term commitment and associated early termination feeFurthermore, an email confirming the setup of new DISH Network service was sent to ***@YAHOO.COM on September 8,
I made an exception and waived your 24-month commitmentYou will not be charged an early termination fee if you choose to disconnect your serviceWhen you agreed to a free installation of our equipment, it did not include the removal of the equipment at the end of our business relationshipDISH Network only requires the return of the remotes and receivers and will provide UPS boxes for the returnWe do not require the return of the satellite dish
Please be advised that we are unable to assist you with your request to reinstall your previous service provider
You also stated that you incurred overdraft fees when you made a payment for AT&T servicePlease contact AT&T directly for further assistance with this matter
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
March 16, *** *** ***
*** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Ms***: On March 7, 2017, we received your complaint, dated March 6, 2017, filed with the Revdex.com You stated that you experienced billing issues with your DISH Network serviceYou were promised a $credit that you did not receiveThe customer service that you encountered while attempting to resolve this matter did not meet your expectationsYour account was disconnected and the balance owed is incorrectYou requested that the account balance be corrected and removed from collectionAdditionally, you would like the account placed on DISH Pause When we spoke on March 8, 2017, I agreed to review the recorded calls and chats related to your accountMy attempts to contact you and review my findings have been unsuccessful I was unable to confirm your claim of a $credit being offered on your accountTo restart your service, a payment of $is neededAs a courtesy, I can offer you $off that balanceIn addition, the early termination and unreturned equipment fees would be reversedWe can then place your account on DISH Pause until you relocate to your new residence Please contact me at *** *** at your earliest convenience to accept my offer Sincerely, *** ***
*** *** ***
*** *** ***
*** *** *** Phone Hours: 2:pm to11:pm MDT, MON-FRI *** *** cc: *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
March 17, Ms*** *** *** *** *** *** * *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On March 15, 2016, we received your complaint, dated March 12, 2016, filed with the Revdex.com You stated that you recently received notice on your credit report that you had a $balance owed on your disconnected DISH Network accountWhen you disconnected the account in 2014, you were informed that there was a zero balance owedYou have made several unsuccessful attempts to resolve this matterYou requested that the charge be resolved and removed from your credit report When we spoke today, I agreed to waive the $account balance and I sent you return shipping materials for the leased modemAdditionally, I requested that the charge be removed from the collections process and the debt be deleted from the credit bureausYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** *** cc: Denver / Boulder Revdex.com *** ** *** *** *** *** *** ** *** *** ***
Initial Business Response /* (1000, 18, 2015/07/23) */
July 21,
***
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On July 17, 2015, we received your complaint, dated July 16, 2015,
filed with the Revdex.com
You maintain that are being overcharged because you are not receiving the monthly rate of $that you were quoted
Your service was activated on January 21, 2015, with a 24-month commitmentYou subscribe to the America's Top package, which is normally $a monthBecause your promotion includes a $discount for the first months of service, the package price is reduced to $However, you also subscribe to a monthly DVR service fee of $and a monthly *** receiver fee of $7.00, which brings your total monthly rate to $plus taxOur records show that a sales confirmation email detailing the terms and conditions of your promotion and our pricing was sent to ***@GMAIL.COM on July 20,
A review of the sales call on January 20, 2015, found that the sales agent told you that your monthly rate would be $and $including taxA payment of $for the first month of service was applied to your credit card account on the same day
Your promotion also included Showtime, Starz and Encore, as well as Blockbuster @Home free for three months and the Protection Plan free for six monthsSince these services were not removed when the promotional offer ended on April 20, 2015, you began to be billed a total of $a month for these services
Our records reveal that Starz, Encore and Blockbuster @Home were removed on June 10, Since you chose to keep Showtime, you are being billed $a monthAdditionally, you are being billed $for the Protection Plan because the free offer ended on July 20, This brings your total monthly rate to $plus tax
When I spoke with you by phone on July 17, 2015, I advised you that the monthly rate is correct for the service that you subscribe to; therefore, we are unable to honor your request to provide a refundIf you choose to disconnect your service, the early termination fee will be validYou did not agree with my explanation
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 20, 2015/08/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
*** and I discussed the issue and she stated she heard a recording multiple times stating someone told me of a $charge , I asked if I could hear it, she replied smartly only with a subpoena and that it! I want my service resolved and I will send back the equipment pay bill to date and say goodbye forever, and the bad publicity will always be felt and communicatedI am stopping service as soon as they tell the truth of the no charge for equipment, install, then they added an insurance of $on top of it all, this must be stopped it is this kind of bossiness to the working class that destroyed our economy
Final Business Response /* (4000, 22, 2015/08/17) */
August 6,
Mr*** Lee ***
French Creek Rd
Shingle Springs, CA XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On August 5, 2015, we received your complaint, dated August 4, 2015, filed with the Revdex.com
You expressed further concern with your monthly chargesYou continue to dispute the early termination fee to disconnect your service
As previously advised, the sales call recording from January 20, 2015, confirmed that you were given the correct pricing information of $plus taxWe regret that you do not agree with our findings
In order to receive the account records requested, we require that a subpoena be provided to DISH Network L.L.Cvia fax to (XXX) XXX-XXXXIt can also be mailed to:
DISH Network L.L.C
PO Box
Englewood, CO XXXXX
Attn: Subpoena Request
We are unable to honor your request to waive the 24-month commitmentAn early termination fee will be applied if your service is disconnected before your term commitment is fulfilled
You also mentioned that you are being charged $for the Protection PlanIn my previous letter, I advised you that your promotion included the Protection Plan free for six monthsThe Protection Plan was automatically removed from your account on July 21, An $credit was applied to your account for the future services not received
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
June 7, Mr*** *** *** *** *** *** ** ***
Re: Revdex.com Complaint # *** ***-***
Dear Mr***: On June 2, 2016, we received your complaint, dated June 1, 2016, filed with the Revdex.com You said that you were quoted a set price for the duration of your commitment, but your rate was subsequently raised When we spoke, I advised you that a review of your sales call revealed that our sales agent explained that your new customer promotional pricing would end after your first months. He provided you with your rate after the credits rolled off, and the month that they would do so While we regret any confusion, we are unable to waive your 24-month commitment for this issue If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri *** ***
February 18, Mrand Mrs*** and *** *** *** ** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Mrand Mrs***: On February 12, 2016, we received your correspondence, dated February 9, 2016, filed with the Revdex.com You stated that when you purchased your DISH Network service, you were not informed that you were required to maintain Credit Card AutoPay to receive your promotional discountYour attempts to address this matter were unsuccessful, and this led you to disconnect your serviceYou were charged an early termination fee and you would like a refund The recording of your sales call was unavailable so when we spoke today, I agreed to waive your early termination fee and I issued a refund for the $chargeYou accepted this resolution. If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** *** cc: Denver / Boulder Revdex.com *** *** *** *** ** *** *** *** Tell us why here
January 14, Mr*** *** *** *** *** Clear Lake, MN *** Re: Revdex.com Complaint # *** *** Dear Mr
***: On January 13, 2016, we received your complaint, dated January 8, 2016, filed with the Revdex.comYou indicated that a technician installed a sound bar when you did not request itYou returned the equipment, but you have not received the refundYou requested to be released from the 24-month commitmentWhen I spoke with you by telephone today, I informed you that the charge was reversed and I submitted a refund for the $paymentThe commitment remains validIf there are further questions or concerns about this issue, please feel free to contact me at (*** ***Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT (*** *** cc: Denver / Boulder Revdex.com *** *** *** Denver, CO *** ***
Complaint: ***
I am rejecting this response because as I stated, the products, services and fees were misrepresented in the initial phone call Although the representative from Dish that is responding to my claims states differently, I know what I was told and subsequently guaranteed, and it turned out to be falsified information I do not like that I was deceived into thinking Dish was the carrier/provider of my internet service, when in reality, it is a 3rd party - a provider that I already had and switched from them to "Dish" The reason I switched from my previous provider was because I had nothing but problems with the Internet...and being that it's the same company I originally switched from...I'm still having nothing but problems The Internet is slow, and I have to constantly disconnect from the Wifi and use my cell phone data in order to search the web, do projects, ect My contract with Dish for cable only is ending on August 20, I would like to be let out of my internet and phone contract and the same time - at no additional cost to myself Being a loyal customer of Dish for several years, I am extremely dissatisfied with not only their products and services, but also their customer service and their willingness to help resolve an issue when it arrises I will be switching my cable provider in two weeks when my contract is up, and again, I want my phone and Internet canceled as well - with no early termination fees or other cancelation fees for myself It wouldn't make sense to keep them, and given how poorly our internet performs and how obsolete a land line is, it wouldn't make sense to keep those through Dish I no longer wish to have any service or product connected with Dish Network
Sincerely,
*** ***
February 4, Ms*** *** *** *** ** *** ** *** Re: Revdex.com Complaint # *** ***-***
Dear Ms***: On February 4, 2016, we received your correspondence, dated January 29, 2016, filed with the Revdex.com You stated that you recently purchased DISH Network serviceAfter the service was installed, you discovered that you were unable to receive a high-definition broadcast feed of your local stationYou were not informed that you would be unable to access this broadcast prior to purchasing your serviceAs the majority of your TV viewing is through local networks, you requested to disconnect your service without penalty When we spoke today, I agreed to waive your early termination fee as a courtesyYou accepted this resolution and indicated that you would notify us when you were ready to disconnect the service If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, *** ***
Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** *** cc: Denver / Boulder Revdex.com *** *** ***
*** ** *** *** *** Tell us why here
September 27, Re: Revdex.com Complaint # *** *** Dear Ms***: On September 20, 2016, we received your complaint, dated September 20, 2016, filed with the Revdex.com You requested to have a $refund, stating that you never authorized the transactionYou also mentioned that you advised the representative you did not want to have your credit card information saved When I spoke with you, I informed you that $was refunded to your credit card account on September 21, I also told you that we did not save your credit card account information Nevertheless, I made an exception and issued a $credit to your father’s account On October 5, 2016, I received additional information regarding your original complaint through the Revdex.comYou indicated that you do not want the $($40.00) credit that was applied to your father’s DISH Network accountAs a result, I have removed the credit When I called you on September 27, 2016, to address your complaint, I identified myself as *** from DISH NetworkI’m sorry you were confused about the origin of the call If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday - Friday, 6:am - 2:pm MDT ###-###-####
May 9, *** *** ***
** *** **
*** ** *** Re: Revdex.com Complaint # *** ***-***
Dear Mr***: On May 2, 2017, we received your complaint, dated May 1, 2017, filed with the Revdex.com You said that we are trying to collect a cancellation fee for your account that was closed six years agoYou stated that you didn’t agree to a contract and you would like the debt removed from your credit file When we spoke by phone, I advised you that I have waived the balanceYour account has been removed from collections and we will have the debt removed from your credit filePlease allow up to eight weeks for processing If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** * *** *** *** ** *** *** ***
*** ***
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** * ***
Complaint: ***
I am rejecting this response because: I have request the review of my concerns by another representative many times. They have yet to address the fact I have been offered via phone assistance with my bill but am blocked. I believe I am being discriminated against for requesting my concerns be addressed & most specifically by Ms*as she is not being reasonable for productive in attempt at resolution
Sincerely,
*** ***
Dear Ms***: On March 15, 2016, we received your correspondence, dated March 11, 2016, filed with the Revdex.comYou disputed the $balance owed on your disconnected DISH Network accountYou indicated that you were promised four $credits for time that you were without
service and you only received two of themYou stated that the $credit less the $balance would result in a refund owed to you of $You requested that you be provided said refundWhen we spoke on March 15, 2016, I explained that you were offered two $credits, not four, for the time that you were without serviceThese credits posted to your account in August and September I advised you that all other credits you were offered were also posted to your accountThe $payment you made in July 2015, you later disputed with your bankThis payment was owed to DISH Network; therefore, the balance of $is valid and no refund is dueIf there are further questions or concerns about this issue, please feel free to contact me at *** ***Sincerely,
Complaint: ***
I am rejecting this response because: their was no specifications on any model number when spoke about I returned the receiver that I was currently using with your servicesBut if you need the other one for my $then send a box and I will happily mail an older mo*** *** to you
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: Once again, Dish continues to avoid the fact, I was not mentioned of such contact or that service was for monthsThey provided now a copy of what I signed but why did not I get a copy of this agreement in the mail with the statement in my language, which is Spanish. Once again, DISH is trying to pass the blame to their third party advertiser; nonetheless, DISH is the one who needs to take care of the information provided to the Latino community. I might not know the English language well, but with the help of my children, I will not be bully by this company and their associatesI understand that I did exercise the special but as I stated before, had DISH and their associates made it clear that the special will end and that the price would have increased after several months, I would have never signed or even request service from this networkIf DISH is losing so much profit from my cancellation fee, then I am sorry, but consumers should be deceived into a advertisement or lack of information. I will not accept their position and their position is just on an agreement in English without my consent that I was informed correctly in my native language as they are offering me a service in Spanish. This is lack of compassion to customer serviceI would like to speak to a Spanish-speaking supervisor from this unit because it seems that the employee *** *** has no understanding of the fact that I was deceived into a service without an explanation of a contractI have attached to this rejection a copy of my bills and my point of the increase in priceI am on Social Security, a fix income and elderlyI am attaching my last statement when the increase of price, or in the words of the associate the termination of the special which is in fact an increase in price. Since many people of different ages are on social media, I will give my reviews on the social media and how DISH deceived me into a contract and being elderly Latina DISH refused to come to terms and remove the termination fees. DISH might get awards as stated on their statement, but as a consumer in my opinion DISH has failed in customer service
Sincerely,
*** ***
Initial Business Response /* (1000, 4, 2015/05/18) */
May 6,
Mr*** *** ***
*** W*** St., Apt***
New York, NY
Re: Revdex.com Complaint # ***
***-***
Dear Mr***:
On May 4, 2015, we received your complaint, dated May 1, 2015, filed
with the Revdex.com
You expressed concern with the following:
Installation
Early termination fee
DISH Pause
You indicated that DISH Network service is not allowed at your residence and it was DISH Network's responsibility to determine if the service was permitted prior to the installationPlease be advised that it is not DISH Network's responsibility to obtain landlord permissionWhen a customer sets up new service or moves existing service, they are asked if they rent or ownIf a customer advises us that they rent, they are asked to obtain landlord permission before the technician arrives so that they can advise the technician what is permissable
You do not agree with the early termination fee to disconnect your serviceYour service was activated on January 28, 2014, with a 24-month commitmentHowever, the 24-month agreement that we have on file is not signed
You disputed the billing statement of $that you received, as you said your service was placed on DISH PauseDISH Pause is $a month and can be used for up to nine monthsDISH Pause was removed on March 28, 2015, because the maximum time frame was exceededAs a result, your previous service charges were reinstated
When I spoke with your wife by phone on May 5, 2015, I advised her that I waived the 24-month commitment and associated early termination feeI also disconnected the service and reversed the service charges, leaving a zero balance
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(***) ***-***
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
January 24, Mr*** *** ** *** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On January 10, 2018, we received your complaint, dated January 10, 2018, filed with the Revdex.com You indicated that you disconnected your service and you disputed the $early termination feeYou also stated that you did not authorize us to automatically debit your credit card account and you have not received the refund that you requested Your account was established under the Digital Home Advantage (DHA) 24-month agreement (copy enclosed)Authorization to automatically debit your credit card account is provided in this agreement When I spoke with you by telephone today, I advised you that a $refund was processed on January 11, Additionally, we received a dispute from your bank on January 18, 2018, and they retrieved the same $Therefore, these funds were returned to you twice As an exception, I reversed the $early termination fee If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Gerri S*** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT (720) 514- Enclosure cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
Tell us why here...September 28, 2016 Dear Ms***: On September 19, 2016, we received your complaint, dated September 15, 2016, filed with the Revdex.com. You indicated that you disconnected your internet and TV service because the internet service did
not meet your needsYou disputed the early termination fees and the balance of $712.50. When I spoke with you by telephone today I informed you that, as an exception, I waived the $internet early termination fee due to the complicationsHowever, since there have been no issues reported with the TV service, the $TV termination fee remains valid I offered to restart your TV service and reverse the TV early termination fee, but you declinedThe remaining balance on your account is $527.94, which includes the early termination fee and charges for service rendered, plus tax. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely,
*** ***Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday through Friday 7:am to 3:pm MDT###-###-####
Initial Business Response /* (1000, 5, 2015/10/01) */
September 30,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On September 23, 2015, we received your complaint, dated September 22,
2015, filed with the Revdex.com
My attempts to contact you by phone at (XXX) XXX-XXXX on September 28, and 30, 2015, were unsuccessful; however, I left three messages
You expressed concern with the early termination fee to disconnect your serviceYou maintain that you called in to add internet and phone service to your existing TV service, but you were set up with new DISH Network service instead
Your service was activated on September 9, 2015, with a 24-month commitment through I Dish ComLLC (XXX-XXX-XXXX), an independent companyA review of the sales call recording found that when you were transferred from AT&T, the transferring agent indicated that you were being transferred to a DISH Network representative for your TV needsThe call also revealed that you were told of the required term commitment and associated early termination feeFurthermore, an email confirming the setup of new DISH Network service was sent to ***@YAHOO.COM on September 8,
I made an exception and waived your 24-month commitmentYou will not be charged an early termination fee if you choose to disconnect your serviceWhen you agreed to a free installation of our equipment, it did not include the removal of the equipment at the end of our business relationshipDISH Network only requires the return of the remotes and receivers and will provide UPS boxes for the returnWe do not require the return of the satellite dish
Please be advised that we are unable to assist you with your request to reinstall your previous service provider
You also stated that you incurred overdraft fees when you made a payment for AT&T servicePlease contact AT&T directly for further assistance with this matter
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
March 16, *** *** ***
*** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Ms***: On March 7, 2017, we received your complaint, dated March 6, 2017, filed with the Revdex.com You stated that you experienced billing issues with your DISH Network serviceYou were promised a $credit that you did not receiveThe customer service that you encountered while attempting to resolve this matter did not meet your expectationsYour account was disconnected and the balance owed is incorrectYou requested that the account balance be corrected and removed from collectionAdditionally, you would like the account placed on DISH Pause When we spoke on March 8, 2017, I agreed to review the recorded calls and chats related to your accountMy attempts to contact you and review my findings have been unsuccessful I was unable to confirm your claim of a $credit being offered on your accountTo restart your service, a payment of $is neededAs a courtesy, I can offer you $off that balanceIn addition, the early termination and unreturned equipment fees would be reversedWe can then place your account on DISH Pause until you relocate to your new residence Please contact me at *** *** at your earliest convenience to accept my offer Sincerely, *** ***
*** *** ***
*** *** ***
*** *** *** Phone Hours: 2:pm to11:pm MDT, MON-FRI *** *** cc: *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
Complaint: ***
I am rejecting this response because: They have restored nfl red zone but not through nfl network
Sincerely,
*** ***
March 17, Ms*** *** *** *** *** *** * *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On March 15, 2016, we received your complaint, dated March 12, 2016, filed with the Revdex.com You stated that you recently received notice on your credit report that you had a $balance owed on your disconnected DISH Network accountWhen you disconnected the account in 2014, you were informed that there was a zero balance owedYou have made several unsuccessful attempts to resolve this matterYou requested that the charge be resolved and removed from your credit report When we spoke today, I agreed to waive the $account balance and I sent you return shipping materials for the leased modemAdditionally, I requested that the charge be removed from the collections process and the debt be deleted from the credit bureausYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** *** cc: Denver / Boulder Revdex.com *** ** *** *** *** *** *** ** *** *** ***
Initial Business Response /* (1000, 18, 2015/07/23) */
July 21,
***
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On July 17, 2015, we received your complaint, dated July 16, 2015,
filed with the Revdex.com
You maintain that are being overcharged because you are not receiving the monthly rate of $that you were quoted
Your service was activated on January 21, 2015, with a 24-month commitmentYou subscribe to the America's Top package, which is normally $a monthBecause your promotion includes a $discount for the first months of service, the package price is reduced to $However, you also subscribe to a monthly DVR service fee of $and a monthly *** receiver fee of $7.00, which brings your total monthly rate to $plus taxOur records show that a sales confirmation email detailing the terms and conditions of your promotion and our pricing was sent to ***@GMAIL.COM on July 20,
A review of the sales call on January 20, 2015, found that the sales agent told you that your monthly rate would be $and $including taxA payment of $for the first month of service was applied to your credit card account on the same day
Your promotion also included Showtime, Starz and Encore, as well as Blockbuster @Home free for three months and the Protection Plan free for six monthsSince these services were not removed when the promotional offer ended on April 20, 2015, you began to be billed a total of $a month for these services
Our records reveal that Starz, Encore and Blockbuster @Home were removed on June 10, Since you chose to keep Showtime, you are being billed $a monthAdditionally, you are being billed $for the Protection Plan because the free offer ended on July 20, This brings your total monthly rate to $plus tax
When I spoke with you by phone on July 17, 2015, I advised you that the monthly rate is correct for the service that you subscribe to; therefore, we are unable to honor your request to provide a refundIf you choose to disconnect your service, the early termination fee will be validYou did not agree with my explanation
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 20, 2015/08/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
*** and I discussed the issue and she stated she heard a recording multiple times stating someone told me of a $charge , I asked if I could hear it, she replied smartly only with a subpoena and that it! I want my service resolved and I will send back the equipment pay bill to date and say goodbye forever, and the bad publicity will always be felt and communicatedI am stopping service as soon as they tell the truth of the no charge for equipment, install, then they added an insurance of $on top of it all, this must be stopped it is this kind of bossiness to the working class that destroyed our economy
Final Business Response /* (4000, 22, 2015/08/17) */
August 6,
Mr*** Lee ***
French Creek Rd
Shingle Springs, CA XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On August 5, 2015, we received your complaint, dated August 4, 2015, filed with the Revdex.com
You expressed further concern with your monthly chargesYou continue to dispute the early termination fee to disconnect your service
As previously advised, the sales call recording from January 20, 2015, confirmed that you were given the correct pricing information of $plus taxWe regret that you do not agree with our findings
In order to receive the account records requested, we require that a subpoena be provided to DISH Network L.L.Cvia fax to (XXX) XXX-XXXXIt can also be mailed to:
DISH Network L.L.C
PO Box
Englewood, CO XXXXX
Attn: Subpoena Request
We are unable to honor your request to waive the 24-month commitmentAn early termination fee will be applied if your service is disconnected before your term commitment is fulfilled
You also mentioned that you are being charged $for the Protection PlanIn my previous letter, I advised you that your promotion included the Protection Plan free for six monthsThe Protection Plan was automatically removed from your account on July 21, An $credit was applied to your account for the future services not received
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
June 7, Mr*** *** *** *** *** *** ** ***
Re: Revdex.com Complaint # *** ***-***
Dear Mr***: On June 2, 2016, we received your complaint, dated June 1, 2016, filed with the Revdex.com You said that you were quoted a set price for the duration of your commitment, but your rate was subsequently raised When we spoke, I advised you that a review of your sales call revealed that our sales agent explained that your new customer promotional pricing would end after your first months. He provided you with your rate after the credits rolled off, and the month that they would do so While we regret any confusion, we are unable to waive your 24-month commitment for this issue If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri *** ***
February 18, Mrand Mrs*** and *** *** *** ** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Mrand Mrs***: On February 12, 2016, we received your correspondence, dated February 9, 2016, filed with the Revdex.com You stated that when you purchased your DISH Network service, you were not informed that you were required to maintain Credit Card AutoPay to receive your promotional discountYour attempts to address this matter were unsuccessful, and this led you to disconnect your serviceYou were charged an early termination fee and you would like a refund The recording of your sales call was unavailable so when we spoke today, I agreed to waive your early termination fee and I issued a refund for the $chargeYou accepted this resolution. If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** *** cc: Denver / Boulder Revdex.com *** *** *** *** ** *** *** *** Tell us why here