Dear Ms***: On January 29, 2016, we received your rebuttal, dated January 28, 2016, filed with the Revdex.comYou expressed concern about the following issues: Billing24-month commitmentCustomer serviceYou initiated your service under a new customer promotion. Each monthly bill provided you with a countdown of your remaining monthly credits. As I advised you in my previous response, you were advised during your sales call about the terms and conditions of DISH Network servicePlease note that Infinity Sales is an independent company that sells DISH Network service--they do not provide a product of their own. Infinity Sales agents provide this information during their opening greeting.While we regret that you do not agree with our response, as you agreed to the terms of our Digital Home Advantage agreement and as you received the benefits of the agreement, we are unable to waive your early termination fee.Our records indicate that we received your equipment on January 14, 2016.If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####.Sincerely,*** ***Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 6:am - 2:pm (MDT), Mon-Fri###-###-####
Complaint: ***
I am rejecting this response because: Once again, Dish continues to avoid the fact, I was not mentioned of such contact or that service was for monthsThey provided now a copy of what I signed but why did not I get a copy of this agreement in the mail with the statement in my language, which is Spanish. Once again, DISH is trying to pass the blame to their third party advertiser; nonetheless, DISH is the one who needs to take care of the information provided to the Latino community. I might not know the English language well, but with the help of my children, I will not be bully by this company and their associatesI understand that I did exercise the special but as I stated before, had DISH and their associates made it clear that the special will end and that the price would have increased after several months, I would have never signed or even request service from this networkIf DISH is losing so much profit from my cancellation fee, then I am sorry, but consumers should be deceived into a advertisement or lack of information. I will not accept their position and their position is just on an agreement in English without my consent that I was informed correctly in my native language as they are offering me a service in Spanish. This is lack of compassion to customer serviceI would like to speak to a Spanish-speaking supervisor from this unit because it seems that the employee *** *** has no understanding of the fact that I was deceived into a service without an explanation of a contractI have attached to this rejection a copy of my bills and my point of the increase in priceI am on Social Security, a fix income and elderlyI am attaching my last statement when the increase of price, or in the words of the associate the termination of the special which is in fact an increase in price. Since many people of different ages are on social media, I will give my reviews on the social media and how DISH deceived me into a contract and being elderly Latina DISH refused to come to terms and remove the termination fees. DISH might get awards as stated on their statement, but as a consumer in my opinion DISH has failed in customer service
Sincerely,
*** ***
January 14, Mr*** *** *** *** *** Clear Lake, MN *** Re: Revdex.com Complaint # *** *** Dear Mr
***: On January 13, 2016, we received your complaint, dated January 8, 2016, filed with the Revdex.comYou indicated that a technician installed a sound bar when you did not request itYou returned the equipment, but you have not received the refundYou requested to be released from the 24-month commitmentWhen I spoke with you by telephone today, I informed you that the charge was reversed and I submitted a refund for the $paymentThe commitment remains validIf there are further questions or concerns about this issue, please feel free to contact me at (*** ***Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT (*** *** cc: Denver / Boulder Revdex.com *** *** *** Denver, CO *** ***
Initial Business Response /* (1000, 4, 2015/05/18) */
May 6,
Mr*** *** ***
*** W*** St., Apt***
New York, NY
Re: Revdex.com Complaint # ***
***-***
Dear Mr***:
On May 4, 2015, we received your complaint, dated May 1, 2015, filed
with the Revdex.com
You expressed concern with the following:
Installation
Early termination fee
DISH Pause
You indicated that DISH Network service is not allowed at your residence and it was DISH Network's responsibility to determine if the service was permitted prior to the installationPlease be advised that it is not DISH Network's responsibility to obtain landlord permissionWhen a customer sets up new service or moves existing service, they are asked if they rent or ownIf a customer advises us that they rent, they are asked to obtain landlord permission before the technician arrives so that they can advise the technician what is permissable
You do not agree with the early termination fee to disconnect your serviceYour service was activated on January 28, 2014, with a 24-month commitmentHowever, the 24-month agreement that we have on file is not signed
You disputed the billing statement of $that you received, as you said your service was placed on DISH PauseDISH Pause is $a month and can be used for up to nine monthsDISH Pause was removed on March 28, 2015, because the maximum time frame was exceededAs a result, your previous service charges were reinstated
When I spoke with your wife by phone on May 5, 2015, I advised her that I waived the 24-month commitment and associated early termination feeI also disconnected the service and reversed the service charges, leaving a zero balance
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(***) ***-***
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
Complaint: ***
I am rejecting this response because as I stated, the products, services and fees were misrepresented in the initial phone call Although the representative from Dish that is responding to my claims states differently, I know what I was told and subsequently guaranteed, and it turned out to be falsified information I do not like that I was deceived into thinking Dish was the carrier/provider of my internet service, when in reality, it is a 3rd party - a provider that I already had and switched from them to "Dish" The reason I switched from my previous provider was because I had nothing but problems with the Internet...and being that it's the same company I originally switched from...I'm still having nothing but problems The Internet is slow, and I have to constantly disconnect from the Wifi and use my cell phone data in order to search the web, do projects, ect My contract with Dish for cable only is ending on August 20, I would like to be let out of my internet and phone contract and the same time - at no additional cost to myself Being a loyal customer of Dish for several years, I am extremely dissatisfied with not only their products and services, but also their customer service and their willingness to help resolve an issue when it arrises I will be switching my cable provider in two weeks when my contract is up, and again, I want my phone and Internet canceled as well - with no early termination fees or other cancelation fees for myself It wouldn't make sense to keep them, and given how poorly our internet performs and how obsolete a land line is, it wouldn't make sense to keep those through Dish I no longer wish to have any service or product connected with Dish Network
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** * ***
Complaint: ***
I am rejecting this response because: I have request the review of my concerns by another representative many times. They have yet to address the fact I have been offered via phone assistance with my bill but am blocked. I believe I am being discriminated against for requesting my concerns be addressed & most specifically by Ms*as she is not being reasonable for productive in attempt at resolution
Sincerely,
*** ***
September 27, Re: Revdex.com Complaint # *** *** Dear Ms***: On September 20, 2016, we received your complaint, dated September 20, 2016, filed with the Revdex.com You requested to have a $refund, stating that you never authorized the transactionYou also mentioned that you advised the representative you did not want to have your credit card information saved When I spoke with you, I informed you that $was refunded to your credit card account on September 21, I also told you that we did not save your credit card account information Nevertheless, I made an exception and issued a $credit to your father’s account On October 5, 2016, I received additional information regarding your original complaint through the Revdex.comYou indicated that you do not want the $($40.00) credit that was applied to your father’s DISH Network accountAs a result, I have removed the credit When I called you on September 27, 2016, to address your complaint, I identified myself as *** from DISH NetworkI’m sorry you were confused about the origin of the call If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday - Friday, 6:am - 2:pm MDT ###-###-####
February 18, Mrand Mrs*** and *** *** *** ** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Mrand Mrs***: On February 12, 2016, we received your correspondence, dated February 9, 2016, filed with the Revdex.com You stated that when you purchased your DISH Network service, you were not informed that you were required to maintain Credit Card AutoPay to receive your promotional discountYour attempts to address this matter were unsuccessful, and this led you to disconnect your serviceYou were charged an early termination fee and you would like a refund The recording of your sales call was unavailable so when we spoke today, I agreed to waive your early termination fee and I issued a refund for the $chargeYou accepted this resolution. If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** *** cc: Denver / Boulder Revdex.com *** *** *** *** ** *** *** *** Tell us why here
Complaint: ***
I am rejecting this response because:
I did not authorize my debit card to be usedIt was a card ending in ***Someone at some point changed itI also don't understand why this was sent to collections and yet collected from my debit cardA letter has come in the mail from a collector trying to collect this and I am constantly getting callsBut yet my account was debited for thisAgain this was not my account and being a authorized user to make a change does not make this account mineI do not agree with this and I am currently disputing it with my bank
Sincerely,
** *** ***
Initial Business Response /* (1000, 10, 2015/06/25) */
June 24,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On June 23, 2015, we received your complaint, dated June 22, 2015, filed with the
Revdex.com
You expressed concern with the debit of $that was applied to your credit card accountYou maintain you were told that you would not be charged until the service was activated (on June 22, 2015)You also said that the debit caused you to incur overdraft fees totaling $You requested reimbursement of the overdraft fees and account credits for the misinformation provided
DISH Network requires an upfront payment for the first month of service when an account is being establishedA review of the June 17, 2015, sales call found that when the sales agent provided the disclosures, he stated "you authorize DISH Network to charge your credit card account $today"You agreed with all disclosures provided
Our records reveal that a credit of $was applied to your account on June 21, 2015, for the overdraft feesThis amount was refunded to your credit card account on June 23,
When I spoke with you by phone today, you indicated that your concerns were resolved
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
May 9, *** *** ***
** *** **
*** ** *** Re: Revdex.com Complaint # *** ***-***
Dear Mr***: On May 2, 2017, we received your complaint, dated May 1, 2017, filed with the Revdex.com You said that we are trying to collect a cancellation fee for your account that was closed six years agoYou stated that you didn’t agree to a contract and you would like the debt removed from your credit file When we spoke by phone, I advised you that I have waived the balanceYour account has been removed from collections and we will have the debt removed from your credit filePlease allow up to eight weeks for processing If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** * *** *** *** ** *** *** ***
*** ***
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
June 1, Mr*** *** *** *** *** *** ** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Mr***: On May 25, 2016, we received your complaint, dated May 20, 2016, filed with the Revdex.com You said that your monthly rate was not what was advertised When we spoke, I advised you that the promotional price to which you refer is for your core programming package only. You currently subscribe to our America’s Top package, which is regularly $per month. You are receiving a monthly $credit which reduces that price to $per monthHowever, you also have DVR service for $per month plus a Super Joey at $per month and two Joeys at $per month. These additional services and equipment fees, less a monthly $credit for automatic payments and e-billing, brings your monthly rate to $including tax You also stated that you were advised that you would receive the DISH Movie Pack included in your current price. As I explained, I reviewed all the calls on your account and I could not find any instance where you were misinformed. At various times, you indicated that you were told your total monthly rate would be between $to $107.99, including the Movie PackAt no point were you advised incorrectlyThe DISH Movie Pack was free for your first three months and $per month thereafter. You also received a sales confirmation email that advised you of your monthly rate with a breakdown of your charges As I was unable to find that any misinformation was provided, we are unable to honor your request for monthly adjustments; however, as a courtesy, I added the DISH Movie Pack and a monthly $credit for eight months to your account If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri *** ***
Dear Ms***: On March 15, 2016, we received your correspondence, dated March 11, 2016, filed with the Revdex.comYou disputed the $balance owed on your disconnected DISH Network accountYou indicated that you were promised four $credits for time that you were without
service and you only received two of themYou stated that the $credit less the $balance would result in a refund owed to you of $You requested that you be provided said refundWhen we spoke on March 15, 2016, I explained that you were offered two $credits, not four, for the time that you were without serviceThese credits posted to your account in August and September I advised you that all other credits you were offered were also posted to your accountThe $payment you made in July 2015, you later disputed with your bankThis payment was owed to DISH Network; therefore, the balance of $is valid and no refund is dueIf there are further questions or concerns about this issue, please feel free to contact me at *** ***Sincerely,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
March 17, Ms*** *** *** *** *** *** * *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On March 15, 2016, we received your complaint, dated March 12, 2016, filed with the Revdex.com You stated that you recently received notice on your credit report that you had a $balance owed on your disconnected DISH Network accountWhen you disconnected the account in 2014, you were informed that there was a zero balance owedYou have made several unsuccessful attempts to resolve this matterYou requested that the charge be resolved and removed from your credit report When we spoke today, I agreed to waive the $account balance and I sent you return shipping materials for the leased modemAdditionally, I requested that the charge be removed from the collections process and the debt be deleted from the credit bureausYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** *** cc: Denver / Boulder Revdex.com *** ** *** *** *** *** *** ** *** *** ***
September 19, Dear Mr***: On September 7, 2016, we received your complaint, dated September 5, 2016, filed with the Revdex.com You indicated that your rate is higher than what was advertised in the flyers you receivedYou want the
two-year price of $that includes locals, DVR and News Pack When I spoke with you, I advised you that the price and promotion you referenced were not available on our websiteHowever, I requested that you send me a copy of the flyers to review I will contact you once I receive the flyers If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday - Friday, 6:am - 2:pm MDT ###-###-#### *** ***
Initial Business Response /* (1000, 5, 2015/10/01) */
September 30,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On September 23, 2015, we received your complaint, dated September 22,
2015, filed with the Revdex.com
My attempts to contact you by phone at (XXX) XXX-XXXX on September 28, and 30, 2015, were unsuccessful; however, I left three messages
You expressed concern with the early termination fee to disconnect your serviceYou maintain that you called in to add internet and phone service to your existing TV service, but you were set up with new DISH Network service instead
Your service was activated on September 9, 2015, with a 24-month commitment through I Dish ComLLC (XXX-XXX-XXXX), an independent companyA review of the sales call recording found that when you were transferred from AT&T, the transferring agent indicated that you were being transferred to a DISH Network representative for your TV needsThe call also revealed that you were told of the required term commitment and associated early termination feeFurthermore, an email confirming the setup of new DISH Network service was sent to ***@YAHOO.COM on September 8,
I made an exception and waived your 24-month commitmentYou will not be charged an early termination fee if you choose to disconnect your serviceWhen you agreed to a free installation of our equipment, it did not include the removal of the equipment at the end of our business relationshipDISH Network only requires the return of the remotes and receivers and will provide UPS boxes for the returnWe do not require the return of the satellite dish
Please be advised that we are unable to assist you with your request to reinstall your previous service provider
You also stated that you incurred overdraft fees when you made a payment for AT&T servicePlease contact AT&T directly for further assistance with this matter
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
March 19, Ms*** ***-*** *** *** *** ** ***
*** *** ** *** Re: Revdex.com Complaint # ***
*** Dear Ms***-***: On March 6, 2018, we received your complaint, dated March 5, 2018, filed with the Revdex.com You indicated that you have not had service since Hurricane Maria, and that a technician visit on December 16, 2017, did not correct the issueAs a result, you disputed the balance on your account Our records reveal that this issue was addressed on March 6, You spoke with MrRyan V*** from our Corporate Escalations Department and he advised you that there was no balance on the account, and that your service has been disconnected When I spoke with Mr*** *** *** by telephone today, I advised him to return the equipment in the boxes that will be shipped to himHe said to have the boxes shipped to the billing address listed abovePlease keep the return tracking numbers for your records If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Gerri S*** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
Dear Ms***: On January 29, 2016, we received your rebuttal, dated January 28, 2016, filed with the Revdex.comYou expressed concern about the following issues: Billing24-month commitmentCustomer serviceYou initiated your service under a new customer promotion. Each monthly bill provided you with a countdown of your remaining monthly credits. As I advised you in my previous response, you were advised during your sales call about the terms and conditions of DISH Network servicePlease note that Infinity Sales is an independent company that sells DISH Network service--they do not provide a product of their own. Infinity Sales agents provide this information during their opening greeting.While we regret that you do not agree with our response, as you agreed to the terms of our Digital Home Advantage agreement and as you received the benefits of the agreement, we are unable to waive your early termination fee.Our records indicate that we received your equipment on January 14, 2016.If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####.Sincerely,*** ***Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 6:am - 2:pm (MDT), Mon-Fri###-###-####
Complaint: ***
I am rejecting this response because: Once again, Dish continues to avoid the fact, I was not mentioned of such contact or that service was for monthsThey provided now a copy of what I signed but why did not I get a copy of this agreement in the mail with the statement in my language, which is Spanish. Once again, DISH is trying to pass the blame to their third party advertiser; nonetheless, DISH is the one who needs to take care of the information provided to the Latino community. I might not know the English language well, but with the help of my children, I will not be bully by this company and their associatesI understand that I did exercise the special but as I stated before, had DISH and their associates made it clear that the special will end and that the price would have increased after several months, I would have never signed or even request service from this networkIf DISH is losing so much profit from my cancellation fee, then I am sorry, but consumers should be deceived into a advertisement or lack of information. I will not accept their position and their position is just on an agreement in English without my consent that I was informed correctly in my native language as they are offering me a service in Spanish. This is lack of compassion to customer serviceI would like to speak to a Spanish-speaking supervisor from this unit because it seems that the employee *** *** has no understanding of the fact that I was deceived into a service without an explanation of a contractI have attached to this rejection a copy of my bills and my point of the increase in priceI am on Social Security, a fix income and elderlyI am attaching my last statement when the increase of price, or in the words of the associate the termination of the special which is in fact an increase in price. Since many people of different ages are on social media, I will give my reviews on the social media and how DISH deceived me into a contract and being elderly Latina DISH refused to come to terms and remove the termination fees. DISH might get awards as stated on their statement, but as a consumer in my opinion DISH has failed in customer service
Sincerely,
*** ***
January 14, Mr*** *** *** *** *** Clear Lake, MN *** Re: Revdex.com Complaint # *** *** Dear Mr
***: On January 13, 2016, we received your complaint, dated January 8, 2016, filed with the Revdex.comYou indicated that a technician installed a sound bar when you did not request itYou returned the equipment, but you have not received the refundYou requested to be released from the 24-month commitmentWhen I spoke with you by telephone today, I informed you that the charge was reversed and I submitted a refund for the $paymentThe commitment remains validIf there are further questions or concerns about this issue, please feel free to contact me at (*** ***Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT (*** *** cc: Denver / Boulder Revdex.com *** *** *** Denver, CO *** ***
Initial Business Response /* (1000, 4, 2015/05/18) */
May 6,
Mr*** *** ***
*** W*** St., Apt***
New York, NY
Re: Revdex.com Complaint # ***
***-***
Dear Mr***:
On May 4, 2015, we received your complaint, dated May 1, 2015, filed
with the Revdex.com
You expressed concern with the following:
Installation
Early termination fee
DISH Pause
You indicated that DISH Network service is not allowed at your residence and it was DISH Network's responsibility to determine if the service was permitted prior to the installationPlease be advised that it is not DISH Network's responsibility to obtain landlord permissionWhen a customer sets up new service or moves existing service, they are asked if they rent or ownIf a customer advises us that they rent, they are asked to obtain landlord permission before the technician arrives so that they can advise the technician what is permissable
You do not agree with the early termination fee to disconnect your serviceYour service was activated on January 28, 2014, with a 24-month commitmentHowever, the 24-month agreement that we have on file is not signed
You disputed the billing statement of $that you received, as you said your service was placed on DISH PauseDISH Pause is $a month and can be used for up to nine monthsDISH Pause was removed on March 28, 2015, because the maximum time frame was exceededAs a result, your previous service charges were reinstated
When I spoke with your wife by phone on May 5, 2015, I advised her that I waived the 24-month commitment and associated early termination feeI also disconnected the service and reversed the service charges, leaving a zero balance
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(***) ***-***
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
Complaint: ***
I am rejecting this response because as I stated, the products, services and fees were misrepresented in the initial phone call Although the representative from Dish that is responding to my claims states differently, I know what I was told and subsequently guaranteed, and it turned out to be falsified information I do not like that I was deceived into thinking Dish was the carrier/provider of my internet service, when in reality, it is a 3rd party - a provider that I already had and switched from them to "Dish" The reason I switched from my previous provider was because I had nothing but problems with the Internet...and being that it's the same company I originally switched from...I'm still having nothing but problems The Internet is slow, and I have to constantly disconnect from the Wifi and use my cell phone data in order to search the web, do projects, ect My contract with Dish for cable only is ending on August 20, I would like to be let out of my internet and phone contract and the same time - at no additional cost to myself Being a loyal customer of Dish for several years, I am extremely dissatisfied with not only their products and services, but also their customer service and their willingness to help resolve an issue when it arrises I will be switching my cable provider in two weeks when my contract is up, and again, I want my phone and Internet canceled as well - with no early termination fees or other cancelation fees for myself It wouldn't make sense to keep them, and given how poorly our internet performs and how obsolete a land line is, it wouldn't make sense to keep those through Dish I no longer wish to have any service or product connected with Dish Network
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** * ***
Complaint: ***
I am rejecting this response because: I have request the review of my concerns by another representative many times. They have yet to address the fact I have been offered via phone assistance with my bill but am blocked. I believe I am being discriminated against for requesting my concerns be addressed & most specifically by Ms*as she is not being reasonable for productive in attempt at resolution
Sincerely,
*** ***
September 27, Re: Revdex.com Complaint # *** *** Dear Ms***: On September 20, 2016, we received your complaint, dated September 20, 2016, filed with the Revdex.com You requested to have a $refund, stating that you never authorized the transactionYou also mentioned that you advised the representative you did not want to have your credit card information saved When I spoke with you, I informed you that $was refunded to your credit card account on September 21, I also told you that we did not save your credit card account information Nevertheless, I made an exception and issued a $credit to your father’s account On October 5, 2016, I received additional information regarding your original complaint through the Revdex.comYou indicated that you do not want the $($40.00) credit that was applied to your father’s DISH Network accountAs a result, I have removed the credit When I called you on September 27, 2016, to address your complaint, I identified myself as *** from DISH NetworkI’m sorry you were confused about the origin of the call If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday - Friday, 6:am - 2:pm MDT ###-###-####
February 18, Mrand Mrs*** and *** *** *** ** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Mrand Mrs***: On February 12, 2016, we received your correspondence, dated February 9, 2016, filed with the Revdex.com You stated that when you purchased your DISH Network service, you were not informed that you were required to maintain Credit Card AutoPay to receive your promotional discountYour attempts to address this matter were unsuccessful, and this led you to disconnect your serviceYou were charged an early termination fee and you would like a refund The recording of your sales call was unavailable so when we spoke today, I agreed to waive your early termination fee and I issued a refund for the $chargeYou accepted this resolution. If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** *** cc: Denver / Boulder Revdex.com *** *** *** *** ** *** *** *** Tell us why here
Complaint: ***
I am rejecting this response because:
I did not authorize my debit card to be usedIt was a card ending in ***Someone at some point changed itI also don't understand why this was sent to collections and yet collected from my debit cardA letter has come in the mail from a collector trying to collect this and I am constantly getting callsBut yet my account was debited for thisAgain this was not my account and being a authorized user to make a change does not make this account mineI do not agree with this and I am currently disputing it with my bank
Sincerely,
** *** ***
Initial Business Response /* (1000, 10, 2015/06/25) */
June 24,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On June 23, 2015, we received your complaint, dated June 22, 2015, filed with the
Revdex.com
You expressed concern with the debit of $that was applied to your credit card accountYou maintain you were told that you would not be charged until the service was activated (on June 22, 2015)You also said that the debit caused you to incur overdraft fees totaling $You requested reimbursement of the overdraft fees and account credits for the misinformation provided
DISH Network requires an upfront payment for the first month of service when an account is being establishedA review of the June 17, 2015, sales call found that when the sales agent provided the disclosures, he stated "you authorize DISH Network to charge your credit card account $today"You agreed with all disclosures provided
Our records reveal that a credit of $was applied to your account on June 21, 2015, for the overdraft feesThis amount was refunded to your credit card account on June 23,
When I spoke with you by phone today, you indicated that your concerns were resolved
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
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Denver, CO XXXXX
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May 9, *** *** ***
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*** ** *** Re: Revdex.com Complaint # *** ***-***
Dear Mr***: On May 2, 2017, we received your complaint, dated May 1, 2017, filed with the Revdex.com You said that we are trying to collect a cancellation fee for your account that was closed six years agoYou stated that you didn’t agree to a contract and you would like the debt removed from your credit file When we spoke by phone, I advised you that I have waived the balanceYour account has been removed from collections and we will have the debt removed from your credit filePlease allow up to eight weeks for processing If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
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June 1, Mr*** *** *** *** *** *** ** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Mr***: On May 25, 2016, we received your complaint, dated May 20, 2016, filed with the Revdex.com You said that your monthly rate was not what was advertised When we spoke, I advised you that the promotional price to which you refer is for your core programming package only. You currently subscribe to our America’s Top package, which is regularly $per month. You are receiving a monthly $credit which reduces that price to $per monthHowever, you also have DVR service for $per month plus a Super Joey at $per month and two Joeys at $per month. These additional services and equipment fees, less a monthly $credit for automatic payments and e-billing, brings your monthly rate to $including tax You also stated that you were advised that you would receive the DISH Movie Pack included in your current price. As I explained, I reviewed all the calls on your account and I could not find any instance where you were misinformed. At various times, you indicated that you were told your total monthly rate would be between $to $107.99, including the Movie PackAt no point were you advised incorrectlyThe DISH Movie Pack was free for your first three months and $per month thereafter. You also received a sales confirmation email that advised you of your monthly rate with a breakdown of your charges As I was unable to find that any misinformation was provided, we are unable to honor your request for monthly adjustments; however, as a courtesy, I added the DISH Movie Pack and a monthly $credit for eight months to your account If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri *** ***
Dear Ms***: On March 15, 2016, we received your correspondence, dated March 11, 2016, filed with the Revdex.comYou disputed the $balance owed on your disconnected DISH Network accountYou indicated that you were promised four $credits for time that you were without
service and you only received two of themYou stated that the $credit less the $balance would result in a refund owed to you of $You requested that you be provided said refundWhen we spoke on March 15, 2016, I explained that you were offered two $credits, not four, for the time that you were without serviceThese credits posted to your account in August and September I advised you that all other credits you were offered were also posted to your accountThe $payment you made in July 2015, you later disputed with your bankThis payment was owed to DISH Network; therefore, the balance of $is valid and no refund is dueIf there are further questions or concerns about this issue, please feel free to contact me at *** ***Sincerely,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
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March 17, Ms*** *** *** *** *** *** * *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On March 15, 2016, we received your complaint, dated March 12, 2016, filed with the Revdex.com You stated that you recently received notice on your credit report that you had a $balance owed on your disconnected DISH Network accountWhen you disconnected the account in 2014, you were informed that there was a zero balance owedYou have made several unsuccessful attempts to resolve this matterYou requested that the charge be resolved and removed from your credit report When we spoke today, I agreed to waive the $account balance and I sent you return shipping materials for the leased modemAdditionally, I requested that the charge be removed from the collections process and the debt be deleted from the credit bureausYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** *** cc: Denver / Boulder Revdex.com *** ** *** *** *** *** *** ** *** *** ***
September 19, Dear Mr***: On September 7, 2016, we received your complaint, dated September 5, 2016, filed with the Revdex.com You indicated that your rate is higher than what was advertised in the flyers you receivedYou want the
two-year price of $that includes locals, DVR and News Pack When I spoke with you, I advised you that the price and promotion you referenced were not available on our websiteHowever, I requested that you send me a copy of the flyers to review I will contact you once I receive the flyers If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday - Friday, 6:am - 2:pm MDT ###-###-#### *** ***
Initial Business Response /* (1000, 5, 2015/10/01) */
September 30,
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Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On September 23, 2015, we received your complaint, dated September 22,
2015, filed with the Revdex.com
My attempts to contact you by phone at (XXX) XXX-XXXX on September 28, and 30, 2015, were unsuccessful; however, I left three messages
You expressed concern with the early termination fee to disconnect your serviceYou maintain that you called in to add internet and phone service to your existing TV service, but you were set up with new DISH Network service instead
Your service was activated on September 9, 2015, with a 24-month commitment through I Dish ComLLC (XXX-XXX-XXXX), an independent companyA review of the sales call recording found that when you were transferred from AT&T, the transferring agent indicated that you were being transferred to a DISH Network representative for your TV needsThe call also revealed that you were told of the required term commitment and associated early termination feeFurthermore, an email confirming the setup of new DISH Network service was sent to ***@YAHOO.COM on September 8,
I made an exception and waived your 24-month commitmentYou will not be charged an early termination fee if you choose to disconnect your serviceWhen you agreed to a free installation of our equipment, it did not include the removal of the equipment at the end of our business relationshipDISH Network only requires the return of the remotes and receivers and will provide UPS boxes for the returnWe do not require the return of the satellite dish
Please be advised that we are unable to assist you with your request to reinstall your previous service provider
You also stated that you incurred overdraft fees when you made a payment for AT&T servicePlease contact AT&T directly for further assistance with this matter
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
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March 19, Ms*** ***-*** *** *** *** ** ***
*** *** ** *** Re: Revdex.com Complaint # ***
*** Dear Ms***-***: On March 6, 2018, we received your complaint, dated March 5, 2018, filed with the Revdex.com You indicated that you have not had service since Hurricane Maria, and that a technician visit on December 16, 2017, did not correct the issueAs a result, you disputed the balance on your account Our records reveal that this issue was addressed on March 6, You spoke with MrRyan V*** from our Corporate Escalations Department and he advised you that there was no balance on the account, and that your service has been disconnected When I spoke with Mr*** *** *** by telephone today, I advised him to return the equipment in the boxes that will be shipped to himHe said to have the boxes shipped to the billing address listed abovePlease keep the return tracking numbers for your records If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Gerri S*** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***