February 4, Ms*** *** *** *** ** *** ** *** Re: Revdex.com Complaint # *** ***-***
Dear Ms***: On February 4, 2016, we received your correspondence, dated January 29, 2016, filed with the Revdex.com You stated that you recently purchased DISH Network serviceAfter the service was installed, you discovered that you were unable to receive a high-definition broadcast feed of your local stationYou were not informed that you would be unable to access this broadcast prior to purchasing your serviceAs the majority of your TV viewing is through local networks, you requested to disconnect your service without penalty When we spoke today, I agreed to waive your early termination fee as a courtesyYou accepted this resolution and indicated that you would notify us when you were ready to disconnect the service If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, *** ***
Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** *** cc: Denver / Boulder Revdex.com *** *** ***
*** ** *** *** *** Tell us why here
Complaint: ***
I am rejecting this response because: their was no specifications on any model number when spoke about I returned the receiver that I was currently using with your servicesBut if you need the other one for my $then send a box and I will happily mail an older mo*** *** to you
Sincerely,
*** ***
Tell us why here...September 28, 2016 Dear Ms***: On September 19, 2016, we received your complaint, dated September 15, 2016, filed with the Revdex.com. You indicated that you disconnected your internet and TV service because the internet service did
not meet your needsYou disputed the early termination fees and the balance of $712.50. When I spoke with you by telephone today I informed you that, as an exception, I waived the $internet early termination fee due to the complicationsHowever, since there have been no issues reported with the TV service, the $TV termination fee remains valid I offered to restart your TV service and reverse the TV early termination fee, but you declinedThe remaining balance on your account is $527.94, which includes the early termination fee and charges for service rendered, plus tax. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely,
*** ***Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday through Friday 7:am to 3:pm MDT###-###-####
March 16, *** *** ***
*** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Ms***: On March 7, 2017, we received your complaint, dated March 6, 2017, filed with the Revdex.com You stated that you experienced billing issues with your DISH Network serviceYou were promised a $credit that you did not receiveThe customer service that you encountered while attempting to resolve this matter did not meet your expectationsYour account was disconnected and the balance owed is incorrectYou requested that the account balance be corrected and removed from collectionAdditionally, you would like the account placed on DISH Pause When we spoke on March 8, 2017, I agreed to review the recorded calls and chats related to your accountMy attempts to contact you and review my findings have been unsuccessful I was unable to confirm your claim of a $credit being offered on your accountTo restart your service, a payment of $is neededAs a courtesy, I can offer you $off that balanceIn addition, the early termination and unreturned equipment fees would be reversedWe can then place your account on DISH Pause until you relocate to your new residence Please contact me at *** *** at your earliest convenience to accept my offer Sincerely, *** ***
*** *** ***
*** *** ***
*** *** *** Phone Hours: 2:pm to11:pm MDT, MON-FRI *** *** cc: *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
January 24, Mr*** *** ** *** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On January 10, 2018, we received your complaint, dated January 10, 2018, filed with the Revdex.com You indicated that you disconnected your service and you disputed the $early termination feeYou also stated that you did not authorize us to automatically debit your credit card account and you have not received the refund that you requested Your account was established under the Digital Home Advantage (DHA) 24-month agreement (copy enclosed)Authorization to automatically debit your credit card account is provided in this agreement When I spoke with you by telephone today, I advised you that a $refund was processed on January 11, Additionally, we received a dispute from your bank on January 18, 2018, and they retrieved the same $Therefore, these funds were returned to you twice As an exception, I reversed the $early termination fee If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Gerri S*** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT (720) 514- Enclosure cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
Initial Business Response /* (1000, 4, 2015/05/15) */
May 13,
Mr*** ***
***
Las Vegas, NV
Re: Revdex.com Complaint #
8255909291250857-
Dear Mr***:
On May 12, 2015, we received your complaint, dated May 11, 2015, filed with the
Revdex.com
You said that you requested a ViP receiver but received a insteadYou requested either a Hopper or ViP or to be let out of your 24-month commitment
When we spoke, I advised you that I requested to have a ViP shipped to you if one is availableIf one is not, I will contact you so we may work out another resolution
We sincerely regret any confusion this issue may have caused
If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-
Sincerely,
Dave Simons
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(720) 514-
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
David Laslo
Initial Consumer Rebuttal /* (3000, 6, 2015/05/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was contacted regarding my dish receiver on one occasion by telephone, and was told someone would get back to meIt has been exactly one week now and nobody from Dish Network has called me back nor have they resolved my issue / complaintPlease inform Dish network that I have been forgotten about again
Final Consumer Response /* (4200, 10, 2015/05/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did finally receive a ViPreceiver and was not able to connect it to both TelevisionsI called technical support and they could not figure out why it wont work for two TV'sSo in addition to the receiver, I would like my Old receiver (receiver or comparable unit if the is discontinued) for the second TV, like outlined in the original DISH contract that I signedI essentially only have one working TV and I am paying for Two TV'sPlease let me know if this is agreeable
Final Business Response /* (4000, 12, 2015/06/03) */
May 29,
Mr*** ***
***
Las Vegas, NV
Re: Revdex.com Complaint #
8255909291250857-
Dear Mr***:
On May 29, 2015, we received your rebuttal, dated May 28, 2015, filed with the Revdex.com
You said that your second TV would not connect to the ViP receiver and you requested a model receiver
When we spoke, you advised me that the ViP was not hooked up to your second TV and you were unsure how to set it upI offered to schedule a technician to hook up your second TV and you accepted my offer
If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-
Sincerely,
Dave Simons
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(720) 514-
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
David Laslo
February 28, Mr*** *** *** *** ***
*** *** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On February 27, 2018, we received your complaint, dated February 27, 2018, filed with the Revdex.com You said you disconnected your account because the picture quality was poorYou disputed the early termination fee, and you were told it can be debited from the qualifying credit card accountIn addition, you indicated that your signature was copy and pasted on your contract When I spoke with you on February 22, 2018, I informed you that the technicians who checked your equipment confirmed that it is not causing the poor picture qualityNevertheless, I offered to reduce the early termination fee from $to $as an exceptionYou seemed displeased and you terminated the callI will honor this offer for the next daysPlease contact me directly by phone to accept this offer I enclosed a copy of your signed contract wherein it states that DISH Network has the authorization to collect the early termination fee from the credit card account used to qualify for service When the agreement is presented to be signed, the tablet allows the customer the option to scroll up or down to view the full documentOnce it is signed, a box appears asking the signee for authorization to use the signature in all necessary places in the agreement or to negate this message and sign it againYou opted to have the signature copied and pasted into all pertinent areas on the document If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Jessica V*** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday - Friday, 8:am - 4:pm MST (720) 514- Enclosure cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
June 27, Mr*** *** *** ** *** *** *** ** ***
Re: Revdex.com Complaint # *** ***-***
Dear Mr***: On June 24, 2016, we received your complaint, dated June 22, 2016, filed with the Revdex.com You expressed concern about the takedown of the NFL Network and NFL RedZone We certainly understand your frustration at not having the NFL channel and NFL RedZone, and we are working to restore them. DISH Network strives to keep our everyday prices as low as possibleIn order to do so, we must resist pressure from channel owners when they make unreasonable demands as other providers do. We encourage you to visit AmericanTelevisionAlliance.org and tell Congress to revisit outdated laws that allow channel owners like Tribune to use blackouts to extract excessive rate hikesIf there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri
July 12, *** *** ***
*** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear *** ***: On July 10, 2017, we received your complaint, dated July 7, 2017, filed with the Revdex.comYou said that your father, *** *** *** (the account holder), passed away in September 2016. You requested a refund for the funds that were collected after this date. On behalf of DISH Network, please accept my sincere condolences for your lossWhen we spoke today, I informed you that I submitted a refund of $Please allow three weeks for processingThe refund will be mailed to your address This refund is for the last six payments collected for service. If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** * *** *** ** ** *** ** ***
*** ***
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
Revdex.com:I wish all the best to dish I had phone calls From him and I left him a messagepeople workDont lie you did not answer the phone at all when I tried times to call you back and its called mail takes to day to receive a letter
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
November 27, Mrs*** *** *** *** ***
*** *** ** *** Re: Revdex.com Complaint # ***
8***-*** Dear Mrs***: On November 8, 2017, we received your complaint, dated November 7, 2017, filed with the Revdex.com You disputed the early termination fee that was charged to your account, claiming that you were misled about the channels in your programming package When we spoke on November 27, 2017, I advised you that I reviewed your sales call and the information you received from our sales agent was correct; therefore, the early termination fee is valid If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 9:00AM to 5:30PM MST Monday - Friday ###-###-#### cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
October 3, *** *** ***
*** *** *** ***
*** *** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On September 28, 2017, we received your complaint, dated September 27, 2017, filed with the Revdex.com You disputed the early termination fee for the DISH’n It Up (DIU) equipment upgrade promotionYou also expressed dissatisfaction with your experience I attempted to reach you at *** *** *** *** *** on September 29, 2017, and October 2, and 3, 2017. I left three voice messagesI also sent an email to ***Although you returned my call and responded to my email, we were unable to speak directly. I regret that the service was not to your satisfaction I reviewed your call from September 15, I found that Mrs*** requested an equipment upgradeDuring the call, our agent provided her with full disclosure for the DIU promotion, which she agreed toNevertheless, I made an exception and waived the early termination feeYou may cancel your service at any time without penalty To avoid unreturned equipment fees, please return the leased equipment to DISH Network. Return boxes and labels will be delivered to your address by UPS after your service is disconnected. We appreciate your feedback and regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** * *** *** ** ** *** ** ***
*** ***
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
November 14, Dear Mr***: On November 9, 2016, we received your complaint, dated November 6, 2016, filed with the Revdex.com You maintain that you were supposed to receive gigs of internet data and that you were never told it was
daytime and off-peak hours of usageYou requested a monthly $credit A review of the calls from October 27, 2016, revealed that two different representatives told you that the plan is 15/gigabyte for $per monthThis means that you have gigabytes of anytime all day allowances and an additional off-peak allowance of gigabytes to equal a total of gigabytesIt was also disclosed that streaming uses at least three gigabytes for a two-hour movie When I spoke with you by telephone today, I agreed to provide you with a monthly $credit for months, as an exceptionYou accepted this offer If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-####
December 23,
Ms*** ***
*** *** *** ***
*** ** ***
Re: Revdex.com Complaint # ***
***
Dear Ms***:
On December 21, 2015, we received your correspondence, dated December 18, 2015, filed with the Revdex.com
You are
dissatisfied with the installation of your DISH Network serviceYou requested that the service be disconnected and you were informed that you would be charged an early termination feeYou were under the impression that you had a 30-day money-back guaranteeYou wish to disconnect your service without penalty
My three attempts to contact you at *** *** on December 21, and 23, 2015, were unsuccessfulHowever, I was able to leave a message and my contact informationI also sent an email to you at *** (copy enclosed), but I have not received a response
While we do not offer a 30-day money-back guarantee, due to the installation limitations the technician experienced at your apartment complex, I have waived your early termination fee as a courtesyYou will need to contact us to complete your account disconnection and arrange for the return of the leased equipment
If there are further questions or concerns about this issue, please feel free to contact me at *** ***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
*** ***
Enclosure
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** ***
*** ***
Initial Business Response /* (1000, 5, 2015/07/27) */
July 24,
Mr*** ***
*** *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On July 22, 2015, we received your complaint, dated July 21, 2015, filed with the
Revdex.com
You expressed the following concerns:
Credit Card AutoPay (CCA)
Disconnection of service
Early termination fee
Customer service
When we spoke today, I explained that on June 18, 2015, your CCA information was updated through your online account and two payment of $were collected by the systemWhen a change is made, the system requires that a payment be collected with the new credit card account to ensure the CCA will process the following month
Our records indicate that on July 1, 2015, we received two credit card disputes from your financial institution for the two $paymentsAs a result, your service was disconnected due to nonpayment and an early termination fee of $was applied
Please note that DISH Network requires that the past-due amount and one-month in advance be paid when an account is restoredOn July 2, 2015, you paid $and the service was restored and the early termination fee was reversed
I informed you that I reapplied the $monthly credits for seven months to fulfill your first-year pricingYou subscribe to the America's Top package with the Protection Plan at $per month before tax and creditsI also applied a credit of $to your current bill making the balance due $You accepted this resolution
As a courtesy, I applied an $monthly credit to your account for months for the Protection PlanI also sent four free Pay-Per-View coupons to you at ***@comcast.netThe coupons expire on October 22,
We apologize for any inconvenience you may have experiencedYour feedback will be used to improve our customers' interactions with our agents
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/07/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
From what I understood on the phone, my bill will be lowered back to $44.58/month for the duration of my months left with DishIf this is indeed the resolution then I am satisfiedIf it goes back up for no reason, however, I will have to reopen this caseThanks Revdex.com for helping me resolve this issue
Initial Business Response /* (1000, 5, 2015/11/06) */
November 5,
*** *** ***
XXXX Xth Ave**
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On October 27, 2015, we received your complaint, dated October 26, 2015,
filed with the Revdex.com
I attempted to contact you at (XXX) XXX-XXXX on October 27, 2015, and on November and 4, 2015; I left three messagesI also attempted to reach you at (XXX) XXX-XXXX; however, the number appears to be out of service
You maintain that you were overcharged for service due to a system errorYou indicated that you are on a fixed income and unable to afford the $that is owedYou requested that we provide you with one month of free service
A review of your account reveals that on August 20, 2015, you were billed for internet service only from August 20, to September 19, 2015, rather than internet and television together, due to a system error that resulted in a lower bill for that monthOn September 20, 2015, you were billed for internet and television service together from September 20, to October 19, 2015, as well as the previous month's television serviceAs such, the amount owed is correct; however, I applied a $credit to your account, reducing your bill to $
We strive to provide excellent service and regret that your experience was unfavorableWe appreciate your feedback and your concerns will be used to improve our customers' interactions with our agents
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 7:am-3:pm MST, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 8, 2015/11/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My birthday got ruined plus I had remote break on me and modem dang near tried to burn me and my roommate up u think that you product is safe for clients that's why I asked for a free month the least you can is okay its not gonna hurt the company if you don't like it so be it
Final Business Response /* (4000, 15, 2015/12/16) */
December 14,
Mr*** ***
XXXX X** *** **
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On December 4, 2015, we received your rebuttal, dated December 3, 2015, filed with the Revdex.com
You maintain that you received Turner Classic Movies (TCM) as part of your programming channel when you started service, but you are no longer receiving itYou requested free service for the remainder of your contract
The TCM channel is only available in the America's Top 200, America's Top and America's Everything Pack programming packagesA review of your account reveals that you have only ever had the America's Top programming package
While DISH Network periodically provides our customers with 30-day free previews of channels that are only available in higher channel options, I regret to inform you that we are unable to provide TCM at no additional cost for an indefinite amount of timeIf you would like to upgrade to the America's Top programming package, it would increase your monthly rate by approximately $Your request for free service for the remainder of your commitment period with DISH Network will not be honored
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 7:am-3:pm MST, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
Final Consumer Response /* (4200, 17, 2015/12/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Then you can send guy to come get it and I think this company can go to *** and that was not true I seen it under the top when ordered the services stop lieing I hate fibbers I have a witness that also seen it under top don't you ever lie to me and the harassing email that place sent me I can sue you stop playing plus calling after 6pm is considered harassment don't say that the company didn't slow down my services also kicked me out of my games on many times give me what I ask for or I will sue
March 22, Ms*** *** *** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On March 15, 2016, we received your complaint, dated March 13, 2016, filed with the Revdex.com You maintain that your DISH Network account should have been disconnected on November 6, 2016, but it was notIn addition, you indicated that you were told that your receiver did not need to be returned, but then you were charged for itYou also mentioned a credit card that you were supposed to receive and your dissatisfaction with the customer service you received A review of your account reveals activity after November 6, When I spoke with you by telephone today, I made an exception and removed the balance and disconnected the accountAdditionally, although the receiver was required to be returned, due to the confusion, I removed it from your account Your account was activated through Peak Sales Agency, Inc., an independent retailerThe credit card offer was not a DISH Network offerPlease contact Peak Sales Agency directly to inquire about this I apologize on behalf of DISH Network for the customer service you received If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT *** *** cc: Denver / Boulder Revdex.com *** ** *** *** *** *** *** ** *** *** ***
August 11, Dear Ms***: On August 4, 2016, we received your complaint, dated August 1, 2016, filed with the Revdex.com You said that you were advised that you did not have to return the defective Hopper receiver associated with your
account. You requested that the unreturned equipment fee be waived and to receive a free month of service I attempted to reach you at ###-###-#### on August 9, and 11, 2016, but each call failed after six to eight rings, so I was unable to leave a message A review of your chat revealed that the agent erroneously advised you that the Hopper receiver did not have to be returned; as such, I waived the $unreturned equipment fee applied to your account While we regret any inconvenience you may have experienced, we are unable to honor your request for a free month of service If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
February 15, Mr*** *** *** ** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Mr***: On February 10, 2016, we received your correspondence, dated February 4, 2016, filed with the Revdex.com You experienced problems with your recent receiver upgrade installationYou indicated that your TV was damaged and the installation was not completed correctlyAdditionally, you disputed the signature on the completed work orderYou requested compensation and you asked that your early termination fee be waived Our records indicate that this matter was addressed by MrBrian Martinez, a DISH Network Dispute Resolution Specialist, on February 5, A free technician visit was provided, a credit was applied to your account and your early termination fee was waived If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI (720) 514- cc: Denver / Boulder Revdex.com *** *** *** *** ** *** *** *** Tell us why here
February 4, Ms*** *** *** *** ** *** ** *** Re: Revdex.com Complaint # *** ***-***
Dear Ms***: On February 4, 2016, we received your correspondence, dated January 29, 2016, filed with the Revdex.com You stated that you recently purchased DISH Network serviceAfter the service was installed, you discovered that you were unable to receive a high-definition broadcast feed of your local stationYou were not informed that you would be unable to access this broadcast prior to purchasing your serviceAs the majority of your TV viewing is through local networks, you requested to disconnect your service without penalty When we spoke today, I agreed to waive your early termination fee as a courtesyYou accepted this resolution and indicated that you would notify us when you were ready to disconnect the service If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, *** ***
Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** *** cc: Denver / Boulder Revdex.com *** *** ***
*** ** *** *** *** Tell us why here
Complaint: ***
I am rejecting this response because: their was no specifications on any model number when spoke about I returned the receiver that I was currently using with your servicesBut if you need the other one for my $then send a box and I will happily mail an older mo*** *** to you
Sincerely,
*** ***
Tell us why here...September 28, 2016 Dear Ms***: On September 19, 2016, we received your complaint, dated September 15, 2016, filed with the Revdex.com. You indicated that you disconnected your internet and TV service because the internet service did
not meet your needsYou disputed the early termination fees and the balance of $712.50. When I spoke with you by telephone today I informed you that, as an exception, I waived the $internet early termination fee due to the complicationsHowever, since there have been no issues reported with the TV service, the $TV termination fee remains valid I offered to restart your TV service and reverse the TV early termination fee, but you declinedThe remaining balance on your account is $527.94, which includes the early termination fee and charges for service rendered, plus tax. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely,
*** ***Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday through Friday 7:am to 3:pm MDT###-###-####
March 16, *** *** ***
*** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Ms***: On March 7, 2017, we received your complaint, dated March 6, 2017, filed with the Revdex.com You stated that you experienced billing issues with your DISH Network serviceYou were promised a $credit that you did not receiveThe customer service that you encountered while attempting to resolve this matter did not meet your expectationsYour account was disconnected and the balance owed is incorrectYou requested that the account balance be corrected and removed from collectionAdditionally, you would like the account placed on DISH Pause When we spoke on March 8, 2017, I agreed to review the recorded calls and chats related to your accountMy attempts to contact you and review my findings have been unsuccessful I was unable to confirm your claim of a $credit being offered on your accountTo restart your service, a payment of $is neededAs a courtesy, I can offer you $off that balanceIn addition, the early termination and unreturned equipment fees would be reversedWe can then place your account on DISH Pause until you relocate to your new residence Please contact me at *** *** at your earliest convenience to accept my offer Sincerely, *** ***
*** *** ***
*** *** ***
*** *** *** Phone Hours: 2:pm to11:pm MDT, MON-FRI *** *** cc: *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
January 24, Mr*** *** ** *** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On January 10, 2018, we received your complaint, dated January 10, 2018, filed with the Revdex.com You indicated that you disconnected your service and you disputed the $early termination feeYou also stated that you did not authorize us to automatically debit your credit card account and you have not received the refund that you requested Your account was established under the Digital Home Advantage (DHA) 24-month agreement (copy enclosed)Authorization to automatically debit your credit card account is provided in this agreement When I spoke with you by telephone today, I advised you that a $refund was processed on January 11, Additionally, we received a dispute from your bank on January 18, 2018, and they retrieved the same $Therefore, these funds were returned to you twice As an exception, I reversed the $early termination fee If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Gerri S*** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT (720) 514- Enclosure cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
Initial Business Response /* (1000, 4, 2015/05/15) */
May 13,
Mr*** ***
***
Las Vegas, NV
Re: Revdex.com Complaint #
8255909291250857-
Dear Mr***:
On May 12, 2015, we received your complaint, dated May 11, 2015, filed with the
Revdex.com
You said that you requested a ViP receiver but received a insteadYou requested either a Hopper or ViP or to be let out of your 24-month commitment
When we spoke, I advised you that I requested to have a ViP shipped to you if one is availableIf one is not, I will contact you so we may work out another resolution
We sincerely regret any confusion this issue may have caused
If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-
Sincerely,
Dave Simons
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(720) 514-
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
David Laslo
Initial Consumer Rebuttal /* (3000, 6, 2015/05/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was contacted regarding my dish receiver on one occasion by telephone, and was told someone would get back to meIt has been exactly one week now and nobody from Dish Network has called me back nor have they resolved my issue / complaintPlease inform Dish network that I have been forgotten about again
Final Consumer Response /* (4200, 10, 2015/05/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did finally receive a ViPreceiver and was not able to connect it to both TelevisionsI called technical support and they could not figure out why it wont work for two TV'sSo in addition to the receiver, I would like my Old receiver (receiver or comparable unit if the is discontinued) for the second TV, like outlined in the original DISH contract that I signedI essentially only have one working TV and I am paying for Two TV'sPlease let me know if this is agreeable
Final Business Response /* (4000, 12, 2015/06/03) */
May 29,
Mr*** ***
***
Las Vegas, NV
Re: Revdex.com Complaint #
8255909291250857-
Dear Mr***:
On May 29, 2015, we received your rebuttal, dated May 28, 2015, filed with the Revdex.com
You said that your second TV would not connect to the ViP receiver and you requested a model receiver
When we spoke, you advised me that the ViP was not hooked up to your second TV and you were unsure how to set it upI offered to schedule a technician to hook up your second TV and you accepted my offer
If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-
Sincerely,
Dave Simons
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(720) 514-
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
David Laslo
February 28, Mr*** *** *** *** ***
*** *** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On February 27, 2018, we received your complaint, dated February 27, 2018, filed with the Revdex.com You said you disconnected your account because the picture quality was poorYou disputed the early termination fee, and you were told it can be debited from the qualifying credit card accountIn addition, you indicated that your signature was copy and pasted on your contract When I spoke with you on February 22, 2018, I informed you that the technicians who checked your equipment confirmed that it is not causing the poor picture qualityNevertheless, I offered to reduce the early termination fee from $to $as an exceptionYou seemed displeased and you terminated the callI will honor this offer for the next daysPlease contact me directly by phone to accept this offer I enclosed a copy of your signed contract wherein it states that DISH Network has the authorization to collect the early termination fee from the credit card account used to qualify for service When the agreement is presented to be signed, the tablet allows the customer the option to scroll up or down to view the full documentOnce it is signed, a box appears asking the signee for authorization to use the signature in all necessary places in the agreement or to negate this message and sign it againYou opted to have the signature copied and pasted into all pertinent areas on the document If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Jessica V*** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday - Friday, 8:am - 4:pm MST (720) 514- Enclosure cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
June 27, Mr*** *** *** ** *** *** *** ** ***
Re: Revdex.com Complaint # *** ***-***
Dear Mr***: On June 24, 2016, we received your complaint, dated June 22, 2016, filed with the Revdex.com You expressed concern about the takedown of the NFL Network and NFL RedZone We certainly understand your frustration at not having the NFL channel and NFL RedZone, and we are working to restore them. DISH Network strives to keep our everyday prices as low as possibleIn order to do so, we must resist pressure from channel owners when they make unreasonable demands as other providers do. We encourage you to visit AmericanTelevisionAlliance.org and tell Congress to revisit outdated laws that allow channel owners like Tribune to use blackouts to extract excessive rate hikesIf there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri
July 12, *** *** ***
*** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear *** ***: On July 10, 2017, we received your complaint, dated July 7, 2017, filed with the Revdex.comYou said that your father, *** *** *** (the account holder), passed away in September 2016. You requested a refund for the funds that were collected after this date. On behalf of DISH Network, please accept my sincere condolences for your lossWhen we spoke today, I informed you that I submitted a refund of $Please allow three weeks for processingThe refund will be mailed to your address This refund is for the last six payments collected for service. If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** * *** *** ** ** *** ** ***
*** ***
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
Revdex.com:I wish all the best to dish I had phone calls From him and I left him a messagepeople workDont lie you did not answer the phone at all when I tried times to call you back and its called mail takes to day to receive a letter
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
November 27, Mrs*** *** *** *** ***
*** *** ** *** Re: Revdex.com Complaint # ***
8***-*** Dear Mrs***: On November 8, 2017, we received your complaint, dated November 7, 2017, filed with the Revdex.com You disputed the early termination fee that was charged to your account, claiming that you were misled about the channels in your programming package When we spoke on November 27, 2017, I advised you that I reviewed your sales call and the information you received from our sales agent was correct; therefore, the early termination fee is valid If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 9:00AM to 5:30PM MST Monday - Friday ###-###-#### cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
October 3, *** *** ***
*** *** *** ***
*** *** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On September 28, 2017, we received your complaint, dated September 27, 2017, filed with the Revdex.com You disputed the early termination fee for the DISH’n It Up (DIU) equipment upgrade promotionYou also expressed dissatisfaction with your experience I attempted to reach you at *** *** *** *** *** on September 29, 2017, and October 2, and 3, 2017. I left three voice messagesI also sent an email to ***Although you returned my call and responded to my email, we were unable to speak directly. I regret that the service was not to your satisfaction I reviewed your call from September 15, I found that Mrs*** requested an equipment upgradeDuring the call, our agent provided her with full disclosure for the DIU promotion, which she agreed toNevertheless, I made an exception and waived the early termination feeYou may cancel your service at any time without penalty To avoid unreturned equipment fees, please return the leased equipment to DISH Network. Return boxes and labels will be delivered to your address by UPS after your service is disconnected. We appreciate your feedback and regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** * *** *** ** ** *** ** ***
*** ***
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
November 14, Dear Mr***: On November 9, 2016, we received your complaint, dated November 6, 2016, filed with the Revdex.com You maintain that you were supposed to receive gigs of internet data and that you were never told it was
daytime and off-peak hours of usageYou requested a monthly $credit A review of the calls from October 27, 2016, revealed that two different representatives told you that the plan is 15/gigabyte for $per monthThis means that you have gigabytes of anytime all day allowances and an additional off-peak allowance of gigabytes to equal a total of gigabytesIt was also disclosed that streaming uses at least three gigabytes for a two-hour movie When I spoke with you by telephone today, I agreed to provide you with a monthly $credit for months, as an exceptionYou accepted this offer If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-####
December 23,
Ms*** ***
*** *** *** ***
*** ** ***
Re: Revdex.com Complaint # ***
***
Dear Ms***:
On December 21, 2015, we received your correspondence, dated December 18, 2015, filed with the Revdex.com
You are
dissatisfied with the installation of your DISH Network serviceYou requested that the service be disconnected and you were informed that you would be charged an early termination feeYou were under the impression that you had a 30-day money-back guaranteeYou wish to disconnect your service without penalty
My three attempts to contact you at *** *** on December 21, and 23, 2015, were unsuccessfulHowever, I was able to leave a message and my contact informationI also sent an email to you at *** (copy enclosed), but I have not received a response
While we do not offer a 30-day money-back guarantee, due to the installation limitations the technician experienced at your apartment complex, I have waived your early termination fee as a courtesyYou will need to contact us to complete your account disconnection and arrange for the return of the leased equipment
If there are further questions or concerns about this issue, please feel free to contact me at *** ***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
*** ***
Enclosure
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** ***
*** ***
Initial Business Response /* (1000, 5, 2015/07/27) */
July 24,
Mr*** ***
*** *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On July 22, 2015, we received your complaint, dated July 21, 2015, filed with the
Revdex.com
You expressed the following concerns:
Credit Card AutoPay (CCA)
Disconnection of service
Early termination fee
Customer service
When we spoke today, I explained that on June 18, 2015, your CCA information was updated through your online account and two payment of $were collected by the systemWhen a change is made, the system requires that a payment be collected with the new credit card account to ensure the CCA will process the following month
Our records indicate that on July 1, 2015, we received two credit card disputes from your financial institution for the two $paymentsAs a result, your service was disconnected due to nonpayment and an early termination fee of $was applied
Please note that DISH Network requires that the past-due amount and one-month in advance be paid when an account is restoredOn July 2, 2015, you paid $and the service was restored and the early termination fee was reversed
I informed you that I reapplied the $monthly credits for seven months to fulfill your first-year pricingYou subscribe to the America's Top package with the Protection Plan at $per month before tax and creditsI also applied a credit of $to your current bill making the balance due $You accepted this resolution
As a courtesy, I applied an $monthly credit to your account for months for the Protection PlanI also sent four free Pay-Per-View coupons to you at ***@comcast.netThe coupons expire on October 22,
We apologize for any inconvenience you may have experiencedYour feedback will be used to improve our customers' interactions with our agents
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/07/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
From what I understood on the phone, my bill will be lowered back to $44.58/month for the duration of my months left with DishIf this is indeed the resolution then I am satisfiedIf it goes back up for no reason, however, I will have to reopen this caseThanks Revdex.com for helping me resolve this issue
Initial Business Response /* (1000, 5, 2015/11/06) */
November 5,
*** *** ***
XXXX Xth Ave**
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On October 27, 2015, we received your complaint, dated October 26, 2015,
filed with the Revdex.com
I attempted to contact you at (XXX) XXX-XXXX on October 27, 2015, and on November and 4, 2015; I left three messagesI also attempted to reach you at (XXX) XXX-XXXX; however, the number appears to be out of service
You maintain that you were overcharged for service due to a system errorYou indicated that you are on a fixed income and unable to afford the $that is owedYou requested that we provide you with one month of free service
A review of your account reveals that on August 20, 2015, you were billed for internet service only from August 20, to September 19, 2015, rather than internet and television together, due to a system error that resulted in a lower bill for that monthOn September 20, 2015, you were billed for internet and television service together from September 20, to October 19, 2015, as well as the previous month's television serviceAs such, the amount owed is correct; however, I applied a $credit to your account, reducing your bill to $
We strive to provide excellent service and regret that your experience was unfavorableWe appreciate your feedback and your concerns will be used to improve our customers' interactions with our agents
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 7:am-3:pm MST, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 8, 2015/11/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My birthday got ruined plus I had remote break on me and modem dang near tried to burn me and my roommate up u think that you product is safe for clients that's why I asked for a free month the least you can is okay its not gonna hurt the company if you don't like it so be it
Final Business Response /* (4000, 15, 2015/12/16) */
December 14,
Mr*** ***
XXXX X** *** **
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On December 4, 2015, we received your rebuttal, dated December 3, 2015, filed with the Revdex.com
You maintain that you received Turner Classic Movies (TCM) as part of your programming channel when you started service, but you are no longer receiving itYou requested free service for the remainder of your contract
The TCM channel is only available in the America's Top 200, America's Top and America's Everything Pack programming packagesA review of your account reveals that you have only ever had the America's Top programming package
While DISH Network periodically provides our customers with 30-day free previews of channels that are only available in higher channel options, I regret to inform you that we are unable to provide TCM at no additional cost for an indefinite amount of timeIf you would like to upgrade to the America's Top programming package, it would increase your monthly rate by approximately $Your request for free service for the remainder of your commitment period with DISH Network will not be honored
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 7:am-3:pm MST, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
Final Consumer Response /* (4200, 17, 2015/12/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Then you can send guy to come get it and I think this company can go to *** and that was not true I seen it under the top when ordered the services stop lieing I hate fibbers I have a witness that also seen it under top don't you ever lie to me and the harassing email that place sent me I can sue you stop playing plus calling after 6pm is considered harassment don't say that the company didn't slow down my services also kicked me out of my games on many times give me what I ask for or I will sue
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
March 22, Ms*** *** *** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On March 15, 2016, we received your complaint, dated March 13, 2016, filed with the Revdex.com You maintain that your DISH Network account should have been disconnected on November 6, 2016, but it was notIn addition, you indicated that you were told that your receiver did not need to be returned, but then you were charged for itYou also mentioned a credit card that you were supposed to receive and your dissatisfaction with the customer service you received A review of your account reveals activity after November 6, When I spoke with you by telephone today, I made an exception and removed the balance and disconnected the accountAdditionally, although the receiver was required to be returned, due to the confusion, I removed it from your account Your account was activated through Peak Sales Agency, Inc., an independent retailerThe credit card offer was not a DISH Network offerPlease contact Peak Sales Agency directly to inquire about this I apologize on behalf of DISH Network for the customer service you received If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT *** *** cc: Denver / Boulder Revdex.com *** ** *** *** *** *** *** ** *** *** ***
August 11, Dear Ms***: On August 4, 2016, we received your complaint, dated August 1, 2016, filed with the Revdex.com You said that you were advised that you did not have to return the defective Hopper receiver associated with your
account. You requested that the unreturned equipment fee be waived and to receive a free month of service I attempted to reach you at ###-###-#### on August 9, and 11, 2016, but each call failed after six to eight rings, so I was unable to leave a message A review of your chat revealed that the agent erroneously advised you that the Hopper receiver did not have to be returned; as such, I waived the $unreturned equipment fee applied to your account While we regret any inconvenience you may have experienced, we are unable to honor your request for a free month of service If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
February 15, Mr*** *** *** ** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Mr***: On February 10, 2016, we received your correspondence, dated February 4, 2016, filed with the Revdex.com You experienced problems with your recent receiver upgrade installationYou indicated that your TV was damaged and the installation was not completed correctlyAdditionally, you disputed the signature on the completed work orderYou requested compensation and you asked that your early termination fee be waived Our records indicate that this matter was addressed by MrBrian Martinez, a DISH Network Dispute Resolution Specialist, on February 5, A free technician visit was provided, a credit was applied to your account and your early termination fee was waived If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI (720) 514- cc: Denver / Boulder Revdex.com *** *** *** *** ** *** *** *** Tell us why here