DMV.org

***:We received your message in regards to your charge of deceptive practicesFirst, at the top of each and every page on our site is a large banner that reads: "DMV.ORG is a privately owned website that is not owned or operated by any state government agency."Second, DMV.ORG does NOT accept, nor does it process any DMV-related applications (licenses, titles, registrations...)It instead provides each state's DMV information in an organized, easy-to-follow manner with direct external links (online registrations, application forms, appointments...) to each state's respective DMVAnd it does offer partnerships on some pages (driver records, car history reports, name changes...) with companies that provide service optionsAnd third, DMV.ORG does not block users, or, as you say, redirect input back to its site, preventing access to the CA DMV Search CA DMV and the CA DMV tops all search engines, providing unfettered access to the state siteYes, you will find DMV.ORG farther down the search pageBut DMV.ORG doesn't hide the fact it's not the state siteEvery site link is clearly tagged with "The Unofficial Guide to the DMV." [redacted] ***California car registration information, forms, and proceduresRegistration renewal information, new to a state, registering a new vehicle, and non operational.Hope this clears the air, as it wereRespectfully,***Visitor Support :) [redacted] [redacted] www.dmv.org

[redacted] , We have emailed you twice (see the most recent below) and called and left a voicemail. We apologize that you have not been satisfied with your service or purchase yet at DMV.ORG we Do Not sell any products or services directly. Your... purchase was most likely made through a vendor that advertises on our website, yet we do not have access to our vendor partners systems. In order to get you to the proper place we need more information. See below.............. [redacted] , This is our second attempt to contact you. If we don't get an email today we will call you as well. You BBB complaint is referenced below. Without a reply we cannot direct you to the proper place to get your refund or record. Please email us the one of following information: [redacted] Company name as listed EXACTLY on your bank or card statement. [redacted] Type of Product / Service. [redacted] E-mail Subject Line as shown on your e-mail receipt. **DO NOT [redacted] forward us any personal information (e.g., bank account, social security number, etc.) Once we have this information, we’ll direct you to the appropriate provider and/or help you resolve the issue. **DMV.ORG does NOT sell any products or services directly**, but we will do our best to assist you.At DMV.ORG we either link you directly to your State operated website or offer partnerships with companies that provide valuable services to our users. Visitor Support :) [redacted] • [redacted] www.dmv.org

Hi [redacted] ,Thank you for reaching out with your review and complaintI'm so sorry that you feel you were mislead by our companyThat is not our intention whatsoeverWe are a private, non-government affiliated internet publishing company of DMV content and while we do have partnerships with companies nationwide to help simplify the DMV experience, we are limited to registration renewals, drivers education, study guides, legal referrals and insurance referralsWe do not have a partner that renews your licenseHowever, it's no secret that there are other companies out there that do show up in search engine listings near our website listings that provide a service in which you pay for a road advisors guideI want to confirm with you that we do not sell a PDF document guide for any DMV related task (the content on our website is free) and we do not work with any company that renews drivers licensesWe are finding that the charges placed by this other company are broken down into two different fees around $and $While we are not affiliated with this company in any means, because their company listings show up near our company listings in search results, it's very easy to click on the wrong oneDespite everything here, I want to work with you to see if I can help resolve this as this is a challenging situation for everyone involvedAt 10:10am Pacific time, 2/13/17, I sent an email from "[email protected]" to "[email protected]" with the following note requesting information about your paymentSpecifically, I requested:*Amount of the charge*Date of the charge*Name of the company that shows on your bank statementOnce I have that information, I can look up the proper company that you did pay and refer you to their customer service department for a refundI can also provide you with instructions on how to properly renew your license through your state DMVHowever, shortly after I sent my email to you, I received a bounce back reply from your email server stating that the email address does not existI do hope that we are able to communicate via the Revdex.com so I can help you find the proper company and get this situation resolvedIf you'd like, please do reach out to me directly via " [redacted] "I look forward to helping you with this situation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Two weeks ago, my wife told me that while being on the DMV website, she noticed that her registration had gone from $to $The first thing I asked was "are you sure you are on the CA DMV webpage?" to which she replied "yes"A website that is called DMV.ORG would not immediately raise a flagIs like me creating a website called "redcross.com" which will be totally different that "redcross.org" which is the american red cross official websiteThere are disclaimers in the website that do state that it is a privately owned company, but this is the very reason they do thatThey realize that people will go in their website thinking that they are in their state DMV pageI am a software engineer and even I did not realize this until I was ready to pay and notice that my registration had gone up about 20% of what was on the renewal noticeAlso, why would I pay $vs paying $at my CA DMV page? What are they doing different?

The site is very user friendly

[redacted] ,I am sorry to hear that we will not be able to work together on this to resolve the situationI absolutely am on your side here and want to make sure that we get this looked into and resolvedI reached out to you directly as well from my personal email but have not received a replyI am willing to work with you to ensure that your fees are reversed and I do hope you will reconsiderOtherwise, your bank will work with you to resolve the charge with our partner.We clearly state what services we provide as well as not having an affiliation with the state DMV agenciesIf there is a way we can do this better, I'd appreciate your feedbackSincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

I typed in the www.dmv.ca.gov website and was redirected to the dmv.govI was lead to believe I was on the actual dmv websiteI am pissed that I was redirected to the a fraudulent look alike siteI was charged a dollar fee on top of my already expensive registration plus dollar shippingIt wasn't until after the payment was submitted that I noticed the disclaimerNow I have to wait until Monday to put a stop payment on it with the bank because it is SaturdayNeedless to say I am furiousWho knows what this company is going to do with my credit card information nowIf the DMV doesn't reflect my payment promptly on Monday, I will be reporting it to the bank as a scam and will have to shut off my card

Hello ***,
Sans Unicode', 'Lucida Sans', Verdana, Tahoma, sans-serif line-height: 18px; background-">Thank you for reaching out to us about your experienceI'm sorry that you encountered the confusion with your purchase.I want to confirm with you that we do not sell a PDF document guide for driver's licenses, registration or any other DMV related taskThis means your purchase was made with a different company, not with DMV.ORG.I understand this is very frustrating and confusingWith similar subjects, it's easy to mistake our website with another DMV related websiteHowever, I want to assure you that we here at DMV.org did not take your money.We are finding that the charges placed by the other company are broken down in two different fees:$and $2.99This company makes it's money pretending it is the DMV but, as you have found, it sends you a "Guide" instead.Despite everything here, I want to work with you to see if I can help resolve this as this is a challenging situation for everyone involved.On your bank statement, please look to find the name of the company that charged youThis is typically located next to the chargeYou can also call your bank should you need assistance in locating the charge on your statement.Then, please reply to this email with that business name. I will then search online for this company's contact information to guide you to them and demand a refund.I greatly appreciate your cooperation and look forward to your replySincerely,
*** ***
***
*** ***

Hi ***,I am sorry to hear that you had a bad experience, but I believe the transaction may have taken place on a different siteDMV.ORG does not accept payment of any kind, so I would suggest checking your credit card statement to see where the charge is coming fromAdditionally, our Customer
Care team is going to reach out to assist you in more detail. Thanks,DMV.ORG

***, DMV.ORG does not accept payment of any kind on our site, so I believe this transaction occurred on a different siteIf you check your credit card statement, you will be able to see the name of the company that charged youWhile the transaction did not occur on DMV.ORG, our
Customer Care team will reach out to you and try and help get this resolved ASAP

Dear Mr***,
I am truly sorry for your experience with our partner company, ***Clearly, you should not have to wait this long to receive
your registration and be at risk for violations.
I want you to know that I have reached out to *** directly and alerted them to this situation to resolve immediatelyAfter discussing this with their customer service team, it appears that you called them yesterday, April 5th, 2016, because you had not received your registration in the mailThis sadly tends to happen when using USPSThey not always the most efficient and *** is working on a better alternativeBut, there is a policy in place that if a customer does not receive their registration back in the mail within weeks of completion and the address is correct, *** will issue a replacement and overnight it at no additional costsYou should not have to pay for the USPS mishapsThis is what had happened yesterdayThe package should be delivered todayIf you do not receive it, I will hope that you let me know via email to "***"Our ultimate goal at DMV.org is to simplify the DMV processes for folks around the countryThe DMV can often be frustrating and we know people are busyOur documentation acts as guides to help people get what they need quicker and we partner with companies that do the busy work for youWe work with partner companies that help expedite the processes and in this situation, we and our partner, ***, failed youWe take full responsibility of this and apologize sincerelyI want you to know that I will be looking into this further to make sure that we find a way to fine tune this situation and ensure that no one has this experience again in the future.
Should you have any further issues, please do not hesitate to reach out to me directlySincerely,
*** ***
*** *** ***
DMV.org
***
*** ***

This website is misleadingI thought that I was going to my state's DMV site to pay for my tags and due to how incredibly misleading the site and web address areI paid more for my renewal than I would have, and it took linger to get than if I gone through my stateI understand buyer beware, but next year I will know that there are deceptive sites out there like this oneAlso they do not give you an option to cancel your purchase after you have realized that you have made a mistake by choosing the wrong siteVery deceptiveI wish I would have known that all I was doing was paying someone to file papers I could have done on my own for free

etter Business Bureau:
I cannot navigate to read this whole message but my request was only that the DMV.ORG clean up it's act with regard to the deceptive business practicesThey reference there is already a *** domain nameWhich indeed there is but they make it a lot clearer that they are not the PA DMVI'm not clear on why it is that DMV.ORG would need to go to there "business partner" to refund my moneyThey never mention on their web site that there is yet another company involved in the transactionWho are theyIt seems this other company makes it even harder for folks to resolve issues with this companyI never did click through to complete the transaction so no need to try to plead my case with this third party.
I have reviewed the response made by the business in reference to complaint ID ***, and have
determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

*** *** We apologize for the inconvenienceWe have contacted ***on your behalf and they are issuing a full refundPlease allow for business daysfor the refund to show on your account.Regarding your concern about your personal information, we do not collect
yourdataAll information is captured by our partners purely for means of processingyour purchase*** is a secured website and reputable company.*** is one of our advertising partnersWe have no control over their system or products or access to their records. We have been partnered with Background Checks for years and in our experience they are extremely responsive and offer a quality serviceInstances like theseare rare and we do our best to resolve them immediately once notified. DMV.ORG has been in operation for over yearsWe are the #auto related website in America and maintain an A+ rating with the Revdex.com. Also we have searched our records which show that our agent Jeff replied to your original request on January 15th, explaining we needed more information and that we do not sell any products or services directly. Currently we do our best to reply to everyone in hours or less, yet DMV.ORG gets over 120million people to the site a year and so the number of questions we receive is high, we're sure you understand. We are working constantly to improve response time and get it to withinhours. Thank You,*** ***Vistior Support - ***@dmv.org

***, Thank you kindly for your replyOur partnerships are listed on our website as our partner ads display side by side: we compare the process via the state DMV agency and then to our partnerThis can be seen on our PA Registration Renewal Content Page:***On the page, you can also scroll down to see the step-by-step instructions for renewal directly through the state agency. That said, our partner is ***I'm more than happy to help you work on resolving the issues with your order and will have *** reach out to you separatelyYou should hear from them within hours, if not sooner.I would really love to hear other ways we can improve, aside from changing our company name, as this is not possible. I look forward to your reply!

***,
Thank you kindly for your replyOur partnerships are listed on our website as our partner ads display side by side: we compare the process via the state DMV agency and then to our partnerThis can be seen on our PA Registration Renewal Content Page:
***
On the page, you can also scroll down to see the step-by-step instructions for renewal directly through the state agency.
That said, our partner is ***I'm more than happy to help you work on resolving the issues with your order and will have *** reach out to you separatelyYou should hear from them within hours, if not soonerI would really love to hear other ways we can improve, aside from changing our company name, as this is not possible.
I look forward to your reply!

Dear Mr***,I am truly sorry for your experience with our partner company, ***Clearly, you should not have to wait this long to receive your registration and be at risk for violations. I want you to know that I have reached out to *** directly and alerted them to this situation
to resolve immediatelyAfter discussing this with their customer service team, it appears that you called them yesterday, April 5th, 2016, because you had not received your registration in the mailThis sadly tends to happen when using USPSThey not always the most efficient and *** is working on a better alternativeBut, there is a policy in place that if a customer does not receive their registration back in the mail within weeks of completion and the address is correct, *** will issue a replacement and overnight it at no additional costsYou should not have to pay for the USPS mishapsThis is what had happened yesterdayThe package should be delivered todayIf you do not receive it, I will hope that you let me know via email to "***".Our ultimate goal at DMV.org is to simplify the DMV processes for folks around the countryThe DMV can often be frustrating and we know people are busyOur documentation acts as guides to help people get what they need quicker and we partner with companies that do the busy work for youWe work with partner companies that help expedite the processes and in this situation, we and our partner, ***, failed youWe take full responsibility of this and apologize sincerely.I want you to know that I will be looking into this further to make sure that we find a way to fine tune this situation and ensure that no one has this experience again in the future. Should you have any further issues, please do not hesitate to reach out to me directly.Sincerely,*** *** *** ***DMV.org*** ***

etter Business Bureau:
I cannot navigate to read this whole message but my request was only that the DMV.ORG clean up it's act with regard to the deceptive business practicesThey reference there is already a *** domain nameWhich indeed there is but they make it a lot clearer that they are not the PA DMVI'm not clear on why it is that DMV.ORG would need to go to there "business partner" to refund my moneyThey never mention on their web site that there is yet another company involved in the transactionWho are theyIt seems this other company makes it even harder for folks to resolve issues with this companyI never did click through to complete the transaction so no need to try to plead my case with this third party.
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***