DMV.org

I thought this was the actual DMV site because it looks official. After I already entered in my information, only then did I realize that this was not DMV official website. I am only on DMV once a year for renewal purposes, so remembering what the site looks like is impossible. What I am most upset about is the fact that I cannot get hold of an actual person. The phones numbers are not valid. I got the first phone number from my bank which was 916-685-1601. It is invalid. I also called the number attached to the Revdex.com account and can only leave a message. To top it off, the only way to get hold of this company is via email and only if you check a box to agree that the company is not affiliated with real DMV site. If only this website would have made me check a box like that before I checked out. I paid $46 dollars over what I would have paid the real DMV. This website is misleading, the cost is outrageous, and the inability to get hold of anyone via the phone is frustrating. Please don't use this site. The real DMV.gov, believe it or not, is easier to get hold of.

I am absolutely baffled that this scamming company is accredited by the Revdex.com. Truly makes me skeptical now of other accreditations here that I rely on heavily when researching businesses.
This company fraudulently alludes to being able to process fees for DMV services. They not only charged us 20% more on the registration for a vehicle in the state of va but charged as a second time. On top of that- they charged an additional 20% on top of the double charge. They have no ability to process transactions. However, they have found a way to manipulate the system and get around the laws. This is fraud. Hands down. I have reported the charges to my bank and payment will be held. Additionally I will be reporting to the Internet crimes division of the fbi. Even the business responses to other claims on here are sketchy. This should not be able to happen so easily. Dmv.org? Really. How is that even legal? I'm reporting these crOoks to the above mentioned as well as state officials. And please don't bother with a sketchy response with boilerplate [redacted].
I don't need to hear the same blanket responses everyone else is getting. The resolution here will be to ensure you don't take advantage of any others.

Again, like all the others, I had no idea this was not the government site. Its frustrating enough that I was charged extra (my registration was $503!!!!!), but I submitted my request for my registration sticker on 8/18 and almost 3 weeks later have not yet received my registration sticker in the mail. This is unacceptable as my registration has now expired. How is this place stil in business??? There has not been a positive experience from the looks of the reviews and this is straight up FRAUD!!!!

I also, like all others emailed them to get this resolved and have not received feedback. How is this a sound business practice?!?!?!?!

I went to this website thinking it was a government website to renew my registration tags. It took me to what I believed was a government owned site, and they charged me an additional 15 dollars to process my tags online??? Only after I went to the FAQ portion of the website did it tell me that it was not affiliated with the government and there was a link to the actual TX dmv website there. My money was withdrawn immediately, and After trying to call customer support it just took me straight to a voice mail. I sent an email out. I want my money back and I want this taken care of. Why would you have a website to file your information for you and charge you 15 extra dollars when you have a link to the actual website you need to be at typing in the same information.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hi [redacted], I'm so very sorry that you had this experience with your registration renewal. I will be reaching out to you directly to understand if you renewed through our registration partner or through the state government agency. We can then work together to figure out where your registration...

is. Perhaps the address on file was not current? There could be a processing delay with the state? Many options could be in place here and I look forward to working with you to get answers.  Please be on the lookout for an email from me soon. All the best, [redacted]Director of Customer CareDMV.org

I would like to see DMV.ORG change their name and domain to [redacted]. I fell they have purposely choose a .ORG domain in order to make people think they are an information service and further that they are DVM.GOV. and make it clearer that they are in fact not the DMV.GOV. As they do business now it...

is much too easy for a non -sophisticated internet user to get to their site in error and end up paying a $13.25 fee for no added value what so ever. It is so clear that they are preying on folks who can least afford to be paying too much for what is in fact a harder process of renewing your registration. This is certainly true in Pennsylvania. So I think st least in PA they need a much clearer disclaimer as to who they are and that they are not the DVM of PA.

I did a google search because I needed a copy of my driving record. It took me to this "official looking site". it stated that it was $1.00 for me to receive a copy of my driving record. I submitted my credit card information - BIG mistake - to receive my report. After which I was notified that the state I needed - they were unable to obtain the information from. I would have to submit it directly to the state. Which I did. When I contacted the company saying that I did NOT receive what I paid for they assured me that I would be refunded. NOT only was I not refunded my money I was charged $18.95 for two months in a row. When I called the company the customer service representative that I spoke with was very patronizing and told me that I had "agreed" to be charged monthly. I informed her that I in no way agreed (why would I agree when all I needed was MY driving record!!!) and that I was SUPPOSE to have been refunded NOT charged more. After further discussion she said that the charges will be refunded in the next 3 - 5 days.. I did not appreciate being mislead by this company nor the attitude of the individual that I called. I informed her that if my money is NOT returned I will be reporting them to my credit card as fraudulent. I have learned my lesson and will DEFINITELY check the Revdex.com website BEFORE I ever use a site like this again...

[redacted],
We apologize for the confusion. We replied to BOTH your emails. Same response each time. We DO NOT
sell any products or services directly. We only offer partners who advertise...

on our website or direct links
to your State operated DMV. In the State of AZ the only option we offer is instruction and links to your
State website, no outside vendors or third parties.
Here was our reply on both February 21st and February 26th:
"[redacted]:
We received your message in regards to a transaction or purchase you made.
So that you're aware, the DMV.org is a privately owned and operated website dedicated to providing users with DMV-related information. We are not affiliated with any state government agency. Also, we **DO NOT sell any products or services directly**, however we do have partnerships with companies that offer valuable services to our users. As such, when we have an issue like yours we take it very seriously and do all we can to help.
Whether the purchase was made through one of our approved vendors or not, we will do our best to guide you to a solution.
In order to help, we need the following information:
* Tell us what purchase you made if you have not yet provided that. * Provide us with the company name as it appears on the email receipt you were sent. * We need the subject line of the email and the company name from the signature section or bottom of the email that you received from the vendor. The best is to cut & paste those items into your reply email. * Also contact your bank or credit card company and verify the company name EXACTLY as it appears on the account, the more information the better.
**DO NOT** send us any personal information like account numbers or social security numbers!
Once we have this we can either direct you to the appropriate site, or help you get the issue resolved.
Respectfully, [redacted] Visitor Support :) 858.764.4590 [email protected] www.dmv.org"
[redacted]
In order for us to assist you further we need to know the EXACT COMPANY NAME as it appears on your bank or credit card statement. You will see it does not say DMV.ORG, yet that enable us to get you to the correct place for assistance and refund. 
To confirm, here is our duplicate registration page in AZ: http://www.dmv.org/az-arizona/replacing-lost-registration.php
As you will see it only links you to your MVD website. IF... you were on our website, your transaction was processed by the State MVD and you must contact them directly, we have no access to your information. Once you click the link your taken off our website to theirs. I have attached a screen shot of the explanation that pops up when you click the link. 
Contact me directly if you have further questions or once you have the name as it appears on your statement.
Thank you, [redacted] 
Visitor Support P# 858.764.4590 • [redacted]@dmv.org

Dear [redacted],Thank you for taking the time to share your feedback about our business. While we are sorry to hear that you had some frustrations with our site, we wanted to reach out directly to provide a little more context about who we are and what services we offer.As I am sure you know, the DMV can be a complicated and time-consuming experience for many people. When we started our site in 1999, it was with the intention of making many DMV-related tasks easier to complete online. In the instances where the tasks can not be completed online, we wanted to equip our users with as much information (and forms) as possible, so their actual visits to the DMV were as fast and easy as possible. As a publishing company that is constantly working to bring together DMV information from all 50 states, we rely on our advertisers and partners to make this experience possible. We make it clear, both within the disclaimer at the top of the page and within the content of the pages themselves, that there may be other options than the partners we showcase on the site. In fact, we offer direct links from our site to the state-run DMVs, so users have all the information possible to make an informed decision. We hand-pick the partners on our site because they add value (including faster service, next-day approvals, added services, etc) which is why there may be a premium fee associated with the service. For a majority of our users, these added benefits are highly valuable and can save a trip to the DMV altogether. We apologize if you felt "tricked" in your experience with us. Our top priority is providing the best possible user experience and making the DMV process faster and easier for everyone. We would love to work with you to have our partner's agency fee waived on your order. We will personally be in touch to ensure this is handed to your satisfaction. On another note, we do want to let you know that there actually is a [redacted] out there, therefore we cannot change our name to that. We appreciate this suggestion, however. We look forward to communicating with you and resolving this issue with you.

Hi [redacted],I am SO sorry that this was your experience with our website. Our goal is to simplify your life, not to cause excessive worry. DMV.org has a partnership with StateRegistration.org, who is a valid company and processes registration renewals for the state of Pennsylvania. Please know you are...

in good hands. I will contact our partner, StateRegistration.org, to have them follow up with you to confirm the status of your registration and offer an explanation of the fees. I will also personally contact you via email to make sure you know I am available for any additional questions. Please be on the lookout for an email from [redacted][email protected] look forward to working with you!Sincerely,[redacted]Director of Customer CareDMV.org

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

These guys are crooks, charging their [redacted], I mean, "customers" outrageous fees to submit their DMV registration fees for them. CA drivers should go to www.dmv.ca.gov instead of using this ripoff site.

Hello [redacted],I am truly sorry that you encountered the confusion with our website. While we clearly state on every page of our website, on the very top in large letters with a white background, that we are a privately owned website not affiliated with any government agency, we understand that when...

you're in a rush, it may be overlooked.  I'm sorry that you feel you were mislead with our value added service partner. We strive to help make the DMV processes easier for everyone out there and partner with companies that provide services to help save you time. I will reach out to you separately to discuss the refund and work with you to make sure it happens successfully. In the meantime, just know that we're real folks behind the scenes here working to make the DMV a better system. We have no intention to scam you. If you know of a way we can do this better, I'd love to hear it. I look forward to working with you on this situation!Sincerely,[redacted] • [redacted]

I feel so stupid. I'm usually so careful with this kind of thing, but I too was duped into thinking this was the actual DMV site untill it was too late. However, I will say that when I emailed the company to try to cancel my transaction, they replied right away and said that they would refund the processing fee but could not refund the fee for the registration as it was already processed with the DMV. I'm giving them a negative review, but if I find that in fact my money was refunded, my registration was processed, and that there are no fraudulent charges on my account now or in the future; then I will come back and give them a better review.

Dear [redacted],
Thank you for taking the time to share your feedback about our business. While we are sorry to hear that you had some frustrations with our site, we wanted to reach out directly to provide a little more context about who we are and what services we offer.
As I am sure you know, the DMV can be a complicated and time-consuming experience for many people. When we started our site in 1999, it was with the intention of making many DMV-related tasks easier to complete online. In the instances where the tasks can not be completed online, we wanted to equip our users with as much information (and forms) as possible, so their actual visits to the DMV were as fast and easy as possible. As a publishing company that is constantly working to bring together DMV information from all 50 states, we rely on our advertisers and partners to make this experience possible. 
We make it clear, both within the disclaimer at the top of the page and within the content of the pages themselves, that there may be other options than the partners we showcase on the site. In fact, we offer direct links from our site to the state-run DMVs, so users have all the information possible to make an informed decision. We hand-pick the partners on our site because they add value (including faster service, next-day approvals, added services, etc) which is why there may be a premium fee associated with the service. For a majority of our users, these added benefits are highly valuable and can save a trip to the DMV altogether. 
We apologize if you felt "tricked" in your experience with us. Our top priority is providing the best possible user experience and making the DMV process faster and easier for everyone. 
We would love to work with you to have our partner's agency fee waived on your order. We will personally be in touch to ensure this is handed to your satisfaction. On another note, we do want to let you know that there actually is a [redacted] out there, therefore we cannot change our name to that. We appreciate this suggestion, however. We look forward to communicating with you and resolving this issue with you.

[redacted],We have emailed you twice (see the most recent below) and called and left a voicemail. We apologize that you have not been satisfied with your service or purchase yetat DMV.ORG we Do Not sell any products or services directly. Your purchase wasmost likely made through a vendor that...

advertises on our website, yet we do nothave access to our vendor partners systems. In order to get you to the proper place we need more information. See below..............[redacted],This is our second attempt to contact you. If we don't get an email today we will call you as well.You Revdex.com complaint is referenced below. Without a reply we cannot direct you to the proper place to get your refund or record.Please email us the one of following information:* Company name as listed EXACTLY on your bank or card statement.* Type of Product / Service.* E-mail Subject Line as shown on your e-mail receipt. **DO NOT** forward us any personal information (e.g., bank account, social security number, etc.)Once we have this information, we’ll direct you to the appropriate provider and/or help you resolve the issue.**DMV.ORG does NOT sell any products or services directly**, but we will do our best to assist you.At DMV.ORG we either link you directly to your State operated website or offer partnerships with companies that provide valuable services to our users.  Visitor Support :)[redacted] • [redacted]www.dmv.org

Thought it was the Official DMV but its obviously not. They ask for your Full name and DL number for an "Instant Nevada Driving Record". You then give them your info and it leads you to a page were you have to pay for it but at this point they already have your full name and dl number. I will be very upset if any of my person information is given out or used. I have no idea why else they would ask. Very upsetting to see this going on to me and others as well. Heres a link to the page, http://www.dmv.org/nv-nevada/traffic-ticket-fines-and-penalties.php I would like some clarification on this situation to know where my information is going, Im sure others would as well.

Like all the others before me. I was deceived thinking this was taking me to the TXDMV site. I checked out and there was a pending charge on my account but the amount was then higher once it posted to my account. They are scammers and you can get the services from the TXDMV without being scammed. It will not take as long either. I to find it very convenient for them to not have any contact information listed or way to cancel your transaction until it is too late. I have emailed them and have no response as well as I have tried finding a phone number but can't find one listed. All though I am sure it wouldn't do me any good. Revdex.com gives them an A+. Wow! I can see the Revdex.com is not working for the consumer so they must be paying a fee to have the A+ rating!

Hi [redacted],Thank you for submitting your complaint about our website, DMV.org. I'm sorry that you encountered confusion with our company and our registration partner. I know it is frustrating to encounter a website that you thought was something else, make a purchase and then feel extreme concern. I...

am here to tell you that our goal is not to trick in any shape or form. Our goal is to simplify the DMV experience and one of the ways we do this is through our partnerships with registration companies across the nation. We are not affiliated with any government entity, and as you found, we state this on our website. Our partners, however, work with the DMV as a third party to provide faster, more efficient services. Our customer care department is email only at this time. I lead the 2 person team and after searching our database, I do not see an email to our support department from your address of [redacted]@hotmail.com. That said, I know that our value added partner services may not work for everyone and I will be reaching out to you from my direct email to work with you on this.Thank you for your time and I look forward to your reply!Sincerely, [redacted]Customer Care Manager[redacted]@dmv.org